Samsung can only hope this is an isolated instance！
Google News
Comprehensive up-to-date news coverage, aggregated from sources all over the world by Google News.
news.google.com
The Daily Mail isn't a very reliable news outlet. It ranks up there with Buzzfeed.
Just think about it, you're sleeping like a baby and as your eyes slowly open you realize YOUR HAIR is on fire. Who wouldn't be absolutely freaking out?
Great find!
A couple of my friends, my son, and myself all have our S-Pens smell like smoke and are very warm when the S-Pen is pulled out. I'm fairly alarmed that the location of the burn marks align with where the S-Pen is located...
DJLAXL said:
A couple of my friends, my son, and myself all have our S-Pens smell like smoke and are very warm when the S-Pen is pulled out. I'm fairly alarmed that the location of the burn marks align with where the S-Pen is located...
Click to expand...
Click to collapse
just pulled my S-pen out to smell it ----- darn, it does smell burned. There are no signs to the coating or anything, but the smell is very much of burned resin. I think these are all black, right? wonder what one with a lighter color looks like.
Never felt that mine was warm when I pulled it out so far though. Could be a manufacturing issue too and not related to heating while in the phone. Need somebody who receives it new to confirm.
Can confirm my pen has the acrid odor. It and the phone are cool to the touch. Not losing any sleep over it.
Note8 and Note9 also had the funny SPen smell...
p.dixon0 said:
Note8 and Note9 also had the funny SPen smell...
Click to expand...
Click to collapse
If you clean it, the smell goes away.
BajaBlast4Life said:
If you clean it, the smell goes away.
Click to expand...
Click to collapse
The same can be said about things that are put in holes. ;-)
I'm no expert in fire forensics. Samsung stated in the article it was caused by an "external source" but how did they make that determination and what was the external source? They offered no evidence besides their general statement. Plus is there anyone naive enough to think Samsung wouldn't look to point it's finger at anything besides themselves? After reviewing the photos it sure looks as though the device blew up and caught fire. The good news is it doesn't look to be a widespread issue.
That nightstand didn't inspire me with confidence that there wasn't an external source, either.
The most convincing photo for me that the device caused the fire is this one. The orange colorization on back of the device doesn't look to be caused by an external source, it looks as though the heat emanated from the inside of the phone.
That phone looks like it went through hell before it was ever exposed to an ignition source or was an ignition source.
Take a good look at the camera array and also the 2 images of the phone. Things aren't adding up for me.
Also far more fire damage in the drawer compared to the top where the phone was located. Could have been a vape pen in the drawer that ignited the whole works.
Looks a lot like possible fraud intent.
Plus, the side that supposedly caught fire is the SPen slot? There's a wire (charging cable?) in the photo there too, if the phone wasn't on charge, was something else? To me, the phone isn't damaged enough for it to have been the source of combustion - but I'm no forensic expert!
I don't have a UK S22 Ultra (mine's an HK import) but I thought Samsung stopped printing the regulatory text on the back with the S9 / Note9?
varcor said:
I'm no expert in fire forensics. Samsung stated in the article it was caused by an "external source" but how did they make that determination and what was the external source? They offered no evidence besides their general statement. Plus is there anyone naive enough to think Samsung wouldn't look to point it's finger at anything besides themselves? After reviewing the photos it sure looks as though the device blew up and caught fire. The good news is it doesn't look to be a widespread issue.
Click to expand...
Click to collapse
The Daily Mail didn't write it. Like I said, the Daily Mail is not a reliable media outlet.
I just read this thread and it might hold some truth. My S-Pen is 'melted' possibly due to heat generated while charging. The phone had got really warm (about 40-42C) but I never cared as I charge only till 85%. I did not use the pen for a couple of days and when I try to remove it, I was in for a surprise. It got stuck inside the housing and I had to use a 3M tape to remove it. Samsung refuses to replace it here in India and charges $50 for replacement.
linom said:
I just read this thread and it might hold some truth. My S-Pen is 'melted' possibly due to heat generated while charging. The phone had got really warm (about 40-42C) but I never cared as I charge only till 85%. I did not use the pen for a couple of days and when I try to remove it, I was in for a surprise. It got stuck inside the housing and I had to use a 3M tape to remove it. Samsung refuses to replace it here in India and charges $50 for replacement.
Click to expand...
Click to collapse
So what was Samsung's excuse for not covering this under warranty? They used to be pretty consistent but we're seeing more and more they're refusing to accept responsibility for obvious defects.
Probably because they don't see how 40 odd degrees would melt an S Pen?
varcor said:
So what was Samsung's excuse for not covering this under warranty? They used to be pretty consistent but we're seeing more and more they're refusing to accept responsibility for obvious defects.
Click to expand...
Click to collapse
They said Spen is an accessory and wont be covered under warranty. I do not believe this at all and have escalated the issue to their higher ups.
Related
A couple weeks ago, I noticed my Galaxy S II wasn't syncing up with the charger properly - It would disconnect in odd successions for no reason unless I had the phone positioned JUST right. Figuring I'd take it into AT&T when I had a day off work I took to just charging it in my car. (Easier to position the phone at the proper angle for charger to sync)
One cold evening (upper 30's) I left my phone in the car for a few hours - and returned to find my phone screen full of splinters and cracks. - - When turning on the phone, the screen is black and the touch sensitive buttons are completely unresponsive.
However, The power & volume buttons do work. (I can hear incoming emails/texts) so the phone is receiving data - but I can't answer calls, etc.
I am now back & forthing w/ Samsung in order to get a replacement - I feel like this shouldn't be something I even have to fight for. - - What are your thoughts?
Tell them when it exploded, you were personally injured. Fear of Law Suit will do wonders to your case.
I had the same issue with my wall charger last week. I had to keep the phone in upright position to get it to charge. Fortunately, I threw tht charger and got a new USB cable.
Its charging well now.
I cant even claim warrenty as I got this phone off craigslist.
My thoughts??? Leaving 800$ phone in freezing temperatures for a few hours is F***in DUMB!!! You serious man? Samsung will not give you a replacement. This is as stupid as saying i decided to go white water rafting with the phone in my pocket.
Guy doesn't take care of his phone and expects Samsung to fix it
Sent from my SAMSUNG-SGH-I727 using Tapatalk
Is it stated anywhere in the user manual (probably in the warnings/safety part of it) to not leave the phone in the cold for extended periods of time, or anything of the like? If so, I'd say it's a no go for a warranty, but if not, could tell them that there was no statement that the phone could not handle colder temperatures.
Ehh, my phone has survived a few nights in the 30's, my Thunderbolt. I'd at least give the folks a call and see what they can do - I do believe most normal phones can survive something as minor as those temperatures.
Sent from my ADR6400L using xda premium
lije927 said:
Ehh, my phone has survived a few nights in the 30's, my Thunderbolt. I'd at least give the folks a call and see what they can do - I do believe most normal phones can survive something as minor as those temperatures.
Sent from my ADR6400L using xda premium
Click to expand...
Click to collapse
when you have a phone thats worth more than most laptops, game consoles and almost TVs, YOU DONT TRY STUPID SHIZZ LIKE THAT!!!! I hope samsung doesnt give you a new phone, honestly im not being an ass, but i think cases like this should be on America's dumbest consumers, along with the people who wait in line for iphone and other who peper spray others for black friday deals
polish_pat said:
My thoughts??? Leaving 800$ phone in freezing temperatures for a few hours is F***in DUMB!!! You serious man? Samsung will not give you a replacement. This is as stupid as saying i decided to go white water rafting with the phone in my pocket.
Click to expand...
Click to collapse
Polish Pat, are YOU serious? You're comparing exposure to cold weather to exposure to water. You're making a statement like that, and you're calling another forum member dumb and stupid? The next time you go snow skiing when it's below freezing, maybe you should shove your skyrocket up your...ascot...so it doesn't get cold. If Samsung can't make a phone to survive a few hours of cold weather, then they shouldn't be in the business. But that's not the case. It was a defective or previously damaged phone, plain and simple.
Instead of bashing other people coming on this forum looking to share experiences and find some answers, you could try to be a little more helpful. Just sayin'...
Fortune090 said:
Is it stated anywhere in the user manual (probably in the warnings/safety part of it) to not leave the phone in the cold for extended periods of time, or anything of the like? If so, I'd say it's a no go for a warranty, but if not, could tell them that there was no statement that the phone could not handle colder temperatures.
Click to expand...
Click to collapse
The upper 30s is not cold it is not even bellow freezing.
Now -30 sure that is cold
Commercial grade: 0 °C to 70 °C (sometimes −10 °C to 70 °C)
polish_pat said:
honestly im not being an ass
Click to expand...
Click to collapse
Actually, you kinda are. You're getting angry at a guy who didn't do anything to you. And what he did with his phone isn't out of line. His screen should not have cracked for any reason other than breaking it by force. You're overreacting. Maybe you shouldn't have a phone this expensive if the idea of someone else "abusing" theirs is too much for you.
Budge said:
Polish Pat, are YOU serious? You're comparing exposure to cold weather to exposure to water. You're making a statement like that, and you're calling another forum member dumb and stupid? The next time you go snow skiing when it's below freezing, maybe you should shove your skyrocket up your...ascot...so it doesn't get cold. If Samsung can't make a phone to survive a few hours of cold weather, then they shouldn't be in the business. But that's not the case. It was a defective or previously damaged phone, plain and simple.
Instead of bashing other people coming on this forum looking to share experiences and find some answers, you could try to be a little more helpful. Just sayin'...
Click to expand...
Click to collapse
hey buddy, there is a difference between having a phone in a car where its freezing and a phone in a coat that DESIGNED TO SHIELD YOU FROM THE COLD!!! And yes this is dumb to leave a phone in the cold, in case you dont inderstand the mechanics of an lcd screen, the liquid does not support the expansion of heat or the compression of cold. Take it or leave it but YOU DONT LEAVE THE PHONE IN THE COLD FOR EXTENDED PERIODS OF TIME
AstroDigital said:
The upper 30s is not cold it is not even bellow freezing.
Now -30 sure that is cold
Commercial grade: 0 °C to 70 °C (sometimes −10 °C to 70 °C)
Click to expand...
Click to collapse
they are obvisouly talking about farenheit
And for all the other haters saying im an ass, go ahead, leave your phone in the cold and see how lucky you'll be trying to get it fixed by samsung
polish_pat said:
when you have a phone thats worth more than most laptops, game consoles and almost TVs, YOU DONT TRY STUPID SHIZZ LIKE THAT!!!! I hope samsung doesnt give you a new phone, honestly im not being an ass, but i think cases like this should be on America's dumbest consumers, along with the people who wait in line for iphone and other who peper spray others for black friday deals
Click to expand...
Click to collapse
Ure a dumbass
Sent from my SGH-T989 using xda premium
There is no REQUIREMENT to be a consumer of this product. I dont believe that an average Joe (consumer) would understand the mechanics of a lcd screen nor it is required.
With that being said, there is no need for name calling as you did. It is human to make mistakes and forget things regardless of how knowledgable you are.
anomy13 said:
There is no REQUIREMENT to be a consumer of this product. I dont believe that an average Joe (consumer) would understand the mechanics of a lcd screen nor it is required.
With that being said, there is no need for name calling as you did. It is human to make mistakes and forget things regardless of how knowledgable you are.
Click to expand...
Click to collapse
**** like this will NEVER happen to me and my respect for 800$ phones! Yes, i was harsh, but its because of cases like this, LEGIT people with flawed screen are passed in the same category as variable damaged phones.
The point is, YOU DONT LEAVE you phone in the cold, its not designed for it, it MIGHT survive in some cases, and not in others. But responsiblity has to be taken for a person who "forgets" his phone in cold weather, juts like it has to be taken for those who drop it in water. It's not the same thing, but the outcome is the same, need for repair, for an outside policy case
Manual says 0°C to 45°C. Upper 30s is in range.
Sent from my Galaxy Nexus using Tapatalk
polish_pat said:
**** like this will NEVER happen to me and my respect for 800$ phones! Yes, i was harsh, but its because of cases like this, LEGIT people with flawed screen are passed in the same category as variable damaged phones.
The point is, YOU DONT LEAVE you phone in the cold, its not designed for it, it MIGHT survive in some cases, and not in others. But responsiblity has to be taken for a person who "forgets" his phone in cold weather, juts like it has to be taken for those who drop it in water. It's not the same thing, but the outcome is the same, need for repair, for an outside policy case
Click to expand...
Click to collapse
I understand what your trying to say but don't use assumption to make your argument.
You dont know that this kind of problem will get passed as the same category. Are you really that familar with policies and procedures of Samsung electronics? or are you just assuming that it will get passed on as the same category as lets say the people with lines and blobs problem? Even if it is a true case, people will always and will ALWAYS will try to plead their case in trying to avoid paying for a brand new phone and abuse their warranty policies. And there is nothing we can do about it. (Not saying this guy is.)
As far as leaving the phone in his car goes, let's leave it up to the professionals of samsung and see if he actually does get his new phone with his kind of damage. It is up to them whether or not they want to replace it for him. Plain and simple. Not up to us.
redoregon said:
Manual says 0°C to 45°C. Upper 30s is in range.
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
Sounds like a perfectly good claim to me then. The device didn't operate according to its specifications and malfunctioned. Not a user-end problem. Yeah, he left it in the cold, but it should NOT have malfunctioned like it did, according to their set specifications for operating temperatures.
Really bud? Think about what you said, a blob or a line is a manufacturer flaw. A cracked screen is not, its physical damage. Leave your phone on the counter for thousands of years, it will never crack. Leave it in your car when its cold, it will. All manufacturers have the same policy, USER CAUSED ISSUES are not covered in any standard warranty except for the Asus Accidental Damage warranty, which to my knowledge is only valid on laptops.
Here is the part from samsung warranty policy about whats NOT covered:
What is Not Covered? This Limited Warranty is conditioned upon proper use of Product by Purchaser. This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abuse, neglect, unusual physical, electrical or electromechanical stress, or modification of any part of Product, including antenna, or cosmetic damage; (b) equipment that has the serial number removed or made illegible; (c) any plastic surfaces or other externally exposed parts that are scratched or damaged due to normal use; (d) malfunctions resulting from the use of Product in conjunction with accessories, products, or ancillary/peripheral equipment not furnished or approved by SAMSUNG; (e) defects or damage from improper testing, operation, maintenance, installation, or adjustment; (f) installation, maintenance, and service of Product, or (g) Product used or purchased outside the United States or Canada.
So i can GUARANTEE this specific problem with OP is not covered.
Well enough with the trolling, good luck OP, and may this be a lesson for you, and anybody who doesnt treat an 800$ phone like if it was a diamond incrusted phone
---------- Post added at 11:33 PM ---------- Previous post was at 11:30 PM ----------
Fortune090 said:
Sounds like a perfectly good claim to me then. The device didn't operate according to its specifications and malfunctioned. Not a user-end problem. Yeah, he left it in the cold, but it should NOT have malfunctioned like it did, according to their set specifications for operating temperatures.
Click to expand...
Click to collapse
good luck trying to prove your phone was 3 degree above rated operation temperature...to them, it was on a bath of liquid nitrogen.
"This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abuse, neglect, unusual physical, electrical or electromechanical stress
Even if it did crack above freezing temperature, and within range of manuf rating temp, this is UNUSUAL ELECTROMECHANICAL STRESS
polish_pat said:
Even if it did crack above freezing temperature, and within range of manuf rating temp, this is UNUSUAL ELECTROMECHANICAL STRESS
Click to expand...
Click to collapse
Sitting in a car in cold weather doesn't really qualify as electromechanical stress....
Hi, I read with interest the posts about wobbly (back and forth) docks on the tf101.
My TF700T developed this also after just 1 month.
Aditionally and more seriously perhaps, I noticed it stopped docking securely. I examined both the dock and the tablet and eventually noticed the retaining pin (inside the hole) on the right side of the tablet seems to have broken off due to frequently docking and undocking the two.
Has anyone else seen this?
ive sent it back to Asus who are claiming customer induced damage. This make me very angry bcoz i looked after it like a baby. all i did was use it a lot both docked and undocked.it never left my house. I reckon its a design flaw and eventually all many more of you will notice this.
wailim_2002 said:
Hi, I read with interest the posts about wobbly (back and forth) docks on the tf101.
My Tf701 developed this also after just 1 month.
Aditionally and more seriously perhaps, I noticed it stopped docking securely. I examined both the dock and the tablet and eventually noticed the retaining pin (inside the hole) on the right side of the tablet seems to have broken off due to frequently docking and undocking the two.
Has anyone else seen this?
ive sent it back to Asus who are claiming customer induced damage. This make me very angry bcoz i looked after it like a baby. all i did was use it a lot both docked and undocked.it never left my house. I reckon its a design flaw and eventually all many more of you will notice this.
Click to expand...
Click to collapse
Hey, It happened to me too and this other guy. Go to page 2 of this section, and go to one with Broken lock .but seems like its only three of us til now.
There is no solution as is...I've tried to get a replacement parts (like iphone) but i had no luck.
No, it's not only the three of you. "Funnily", the locking pin snapped off on my dock yesterday. I haven't been this angry in years. As with most of the users with a dock, it hardly ever left the dock -- I think I have uncoupled it for at most 6 or 7 times, and as such, it's not even a question of docking it with force or gently...
The locking pin would seem to be unable to withstand keeping the tablet in place for such an extended period. I noticed that both locking pins have degraded considerably -- again, I hardly ever uncoupled the tablet from the dock, so it's 'slide damage'. This would qualify as a hardware design error in my opinion. What moron uses plastic clips on locking devices? That would need some nice metal engineering. This is not even close to the durability that I expect from a 700 euro device!
Once my blood pressure has gone down for a bit, I'll try and drop ASUS Netherlands a line and get my issue known. Then I'll see what their point of view is, and if it's "your own damn fault", I'll have to determine what to do: either proceed to professional help (a lawyer, to be more specific) or let it slide. I do not know what my route would be in this case -- I don't want to risk a stomach ulcer, but my lawyer does this for free (many Europeans have a lawyer plan so there is no financial impediment to asking support).
EDIT: I had secured the tablet to the dock with a few strips of heavy-duty doublesided tape to keep it from accidentally coming out of the dock. I cannot have the tablet's screen cracking from fall damage and ASUS having a stick to beat me with.
MartyHulskemper said:
No, it's not only the three of you. "Funnily", the locking pin snapped off on my dock yesterday. I haven't been this angry in years. As with most of the users with a dock, it hardly ever left the dock -- I think I have uncoupled it for at most 6 or 7 times, and as such, it's not even a question of docking it with force or gently...
The locking pin would seem to be unable to withstand keeping the tablet in place for such an extended period. I noticed that both locking pins have degraded considerably -- again, I hardly ever uncoupled the tablet from the dock, so it's 'slide damage'. This would qualify as a hardware design error in my opinion. What moron uses plastic clips on locking devices? That would need some nice metal engineering. This is not even close to the durability that I expect from a 700 euro device!
Once my blood pressure has gone down for a bit, I'll try and drop ASUS Netherlands a line and get my issue known. Then I'll see what their point of view is, and if it's "your own damn fault", I'll have to determine what to do: either proceed to professional help (a lawyer, to be more specific) or let it slide. I do not know what my route would be in this case -- I don't want to risk a stomach ulcer, but my lawyer does this for free (many Europeans have a lawyer plan so there is no financial impediment to asking support).
EDIT: I had secured the tablet to the dock with a few strips of heavy-duty doublesided tape to keep it from accidentally coming out of the dock. I cannot have the tablet's screen cracking from fall damage and ASUS having a stick to beat me with.
Click to expand...
Click to collapse
Hi, This is great news.... well erm... sorry for your trouble and all but it is good that the numbers who are experiencing/noticing this failure are going up as it lends weight to the design flaw theory. I agree 100% with you that the design does appear to be plastic clips inside the tablet and what I said in my RMA description is that if ASUS did not have an updated reinforced part, that I felt the unit was unfit for purpose and I did not want it back. I was prepared to give them 1 chance to repair it as this is the consumer law in Ireland but I was intending to test it thoroughly upon return. But now that they are trying to say I dropped it or something.... this is another story!
For me, I am still under 3 months and within the time scale to do a credit card charge back. I'd rather have them come after me if they feel they can stand over their design.
wailim_2002 said:
Hi, This is great news....
Click to expand...
Click to collapse
Heh. Thanks for your considerate reply. I was one of the first TF700 owners in the world, so I'm far past any warranty period in which they have to prove it my fault instead of me proving it theirs. I'm still too pissed to take up the phone right now, but I will try and send an e-mail to start with somewhere in the next few days.
I've been playing around the service menu and tested the Pressure Sensor. In a solid waterproof phone, pressure should remain steady when acted upon by outside forces.
I simply tried to moderately blow some air into the USB port and there's a notable difference. Also removed the sim cap and sucked on the port. Air was clearly passing through.
I'm curious if it's just my phone with this issue in which case I'll replace it, or if it's a design fault, in which case you shouldn't submerge it.
In the screenshots you'll see the pressure difference. So please test this by accessing the service menu *#*#service#*#*, > tests > pressure sensor and simply blow some air into it.
And for the giggles and ranting, there's the sony talk thread https://talk.sonymobile.com/t5/Xper...s-waterproof/m-p/1237116/highlight/true#M2652
Sebi673 said:
I've been playing around the service menu and tested the Pressure Sensor. In a solid waterproof phone, pressure should remain steady when acted upon by outside forces.
I simply tried moderately blowing some air into the USB port and there's a notable difference. Also removed the sim cap and sucked on the port. Air was clearly passing through.
I'm curious if it's just my phone with this issue in which case I'll replace it, or if it's a design fault, in which case you shouldn't submerge it.
In the screenshots you'll see the presiune difference. So please test this by accessing the service menu *#*#service#*#*, > tests > pressure sensor and simply blow some air into it.
Click to expand...
Click to collapse
In Xperia Z3 there was a hole in the lower-left corner that if not covered by hand also let the pressure to drop down.
I think that every phone has to have some kind of a "blow off valve" to prevent internal pressure from rising when the phone heats up to avoid damaging the seals around the screen and the back.
Note that when you cover the usb port pressure stays perfectly stable. The phone is still waterproof it just lets the internals "breathe"
mracer164 said:
In Xperia Z3 there was a hole in the lower-left corner that if not covered by hand also let the pressure to drop down.
I think that every phone has to have some kind of a "blow off valve" to prevent internal pressure from rising when the phone heats up to avoid damaging the seals around the screen and the back.
Note that when you cover the usb port pressure stays perfectly stable. The phone is still waterproof it just lets the internals "breathe"
Click to expand...
Click to collapse
It's far more than a simple valve. For example if you have water in the port and you blow some air to take it out, that water will actually go inside the phone. I'm asking because if ever submerged, water pressure will be far grater than my air blowing capabilities ))) so things can get messy pretty fast.
It's far too easy to change the pressure inside it, so all I need to know is if other XZp are behaving the same way or if it's just mine.
Sebi673 said:
It's far more than a simple valve. For example if you have water in the port and you blow some air to take it out, that water will actually go inside the phone. I'm asking because if ever submerged, water pressure will be far grater than my air blowing capabilities ))) so things can get messy pretty fast.
It's far too easy to change the pressure inside it, so all I need to know is if other XZp are behaving the same way or if it's just mine.
Click to expand...
Click to collapse
As I said Z3 behaved similarly and I have submerged this phone a couple of times and never had any problems with it. Note that air particles are much more able to squeeze through tight spaces than water.
Same principle aplies to waterproof jackets, they let the air pass through so that you wont get sweaty while at the same time the won't let water go through.
mracer164 said:
As I said Z3 behaved similarly and I have submerged this phone a couple of times and never had any problems with it. Note that air particles are much more able to squeeze through tight spaces than water.
Same principle aplies to waterproof jackets, they let the air pass through so that you wont get sweaty while at the same time the won't let water go through.
Click to expand...
Click to collapse
Yes man, I know what a valve is and how it operates in a phone. I've been having xperias for over 5 years. I'm not on Talk.sonymobile, I'm on xda. So if you can try the test whenever you can. All it takes is 1 minute.
I opened this thread because I need to see if mine has those rubber seals too loose or if it's a general and normal thing. I asked for xzp owners to try the test because on my phone air passes virtually unobstructed.
Sebi673 said:
Yes man, I know what a valve is and how it operates in a phone. I've been having xperias for over 5 years. I'm not on Talk.sonymobile, I'm on xda. So if you can try the test whenever you can. All it takes is 1 minute.
I opened this thread because I need to see if mine has those rubber seals too loose or if it's a general and normal thing. I asked for xzp owners to try the test because on my phone air passes virtually unobstructed.
Click to expand...
Click to collapse
It works for me exactly the same way as you described. Sorry I didn't mean to patronise you in any way
There is a pressure regulation in every phone. The reason is the battery, in case the battery is defective (see Shamesung Note ), it will produce gas. This gas can later inflame, hence it is important to get it out of the device.
Illux said:
There is a pressure regulation in every phone. The reason is the battery, in case the battery is defective (see Shamesung Note ), it will produce gas. This gas can later inflame, hence it is important to get it out of the device.
Click to expand...
Click to collapse
I know, I just spent a lot of money on this thing and I'd rather avoid damaging it. In my opinion that valve is way too lose.
Check this video out, I do not agree with this idiotic test but in the end the phone got water damaged. Vibrator Motor is right next to the USB port which in this video it keeps on vibrating even after device is off.
https://youtu.be/Z3JUGkXXXJw?t=17m52s
I might be a bit paranoid but submerging this phone is not a good idea. Maybe something like this will help https://images-na.ssl-images-amazon.com/images/I/91LUJPpD45L._SL1500_.jpg
mracer164 said:
It works for me exactly the same way as you described. Sorry I didn't mean to patronise you in any way
Click to expand...
Click to collapse
I know, I'm sorry for jumping the gun. Didn't get a full night sleep.
I'm weary because I had Xperia XZ for a week, did the same test but the breathability on the usb port was minimum. Anyway, I'll be careful. My (very) old Xperia Z got water damaged in the pool due to a worn rubber band on the headphone jack. Damage was extensive.
Sebi673 said:
I know, I just spent a lot of money on this thing and I'd rather avoid damaging it. In my opinion that valve is way too lose.
Check this video out, I do not agree with this idiotic test but in the end the phone got water damaged. Vibrator Motor is right next to the USB port which in this video it keeps on vibrating even after device is off.
https://youtu.be/Z3JUGkXXXJw?t=17m52s
I might be a bit paranoid but submerging this phone is not a good idea. Maybe something like this will help https://images-na.ssl-images-amazon.com/images/I/91LUJPpD45L._SL1500_.jpg
Click to expand...
Click to collapse
If damaged by submerging, I'd send it on for guarantee and request a new one. It states IP68 proof, that means 30 minutens fully submerged.
Oh and btw, the guy actually FROZE his phone for 12 hours .
Illux said:
If damaged by submerging, I'd send it on for guarantee and request a new one. It states IP68 proof, that means 30 minutens fully submerged.
Oh and btw, the guy actually FROZE his phone for 12 hours .
Click to expand...
Click to collapse
I know.... It's an idiotic test. But leaving that aside, it is compared to another waterproof phone which worked as good as new afterwards. So it's safe too assume that the USB might be letting in a bit more than just data and power.
It's a bit of a letdown, I'll wait for the teardown videos to see if they finally coated the motherboard and other boards against water ingress. Just like you see in the iphone and samsung.
Sebi673 said:
I know.... It's an idiotic test. But leaving that aside, it is compared to another waterproof phone which worked as good as new afterwards. So it's safe too assume that the USB might be letting in a bit more than just data and power.
It's a bit of a letdown, I'll wait for the teardown videos to see if they finally coated the motherboard and other boards against water ingress. Just like you see in the iphone and samsung.
Click to expand...
Click to collapse
Well, I'm the kinda guy who tries out things if promised . What I can tell you, my phone spent a fair amount of time submerged already, I always wanted to try out underwater video recording. No real sense in it, but it's fun .
Still working and it's drying real quick.
Illux said:
Well, I'm the kinda guy who tries out things if promised . What I can tell you, my phone spent a fair amount of time submerged already, I always wanted to try out underwater video recording. No real sense in it, but it's fun .
Still working and it's drying real quick.
Click to expand...
Click to collapse
I know it's fun, it's even more so when you wash it in the sink in front of people haha. Can you please do me a solid and test the pressure sensor while blowing air into the usb? like I tried - 2 cm away, full lung pressure on the usb, and tell me if that pressure rapidly moves up. It will help me sleep better at night after I wash the thing haha.
Sebi673 said:
I know it's fun, it's even more so when you wash it in the sink in front of people haha. Can you please do me a solid and test the pressure sensor while blowing air into the usb? like I tried - 2 cm away, full lung pressure on the usb, and tell me if that pressure rapidly moves up. It will help me sleep better at night after I wash the thing haha.
Click to expand...
Click to collapse
I'll do so in 13 minutes, im currently running a battery test. Just as side note, Amazon Underground seems to drain battery like hell on 7.1.
---------- Post added at 01:46 PM ---------- Previous post was at 01:23 PM ----------
Sebi673 said:
I know it's fun, it's even more so when you wash it in the sink in front of people haha. Can you please do me a solid and test the pressure sensor while blowing air into the usb? like I tried - 2 cm away, full lung pressure on the usb, and tell me if that pressure rapidly moves up. It will help me sleep better at night after I wash the thing haha.
Click to expand...
Click to collapse
Ok, done. Pressure going up rapidly. Consider it normal.
Illux said:
I'll do so in 13 minutes, im currently running a battery test. Just as side note, Amazon Underground seems to drain battery like hell on 7.1.
---------- Post added at 01:46 PM ---------- Previous post was at 01:23 PM ----------
Ok, done. Pressure going up rapidly. Consider it normal.
Click to expand...
Click to collapse
YAY!!!! Paranoid Parrot now returning to its cage :victory:
Mine does the same
I have the same problem and my xzp had water damaged,they changed me a new one which still have this problem....I will not try twice.Maybe this is a manufacturing problem.
sonyisall said:
I have the same problem and my xzp had water damaged,they changed me a new one which still have this problem....I will not try twice.Maybe this is a manufacturing problem.
Click to expand...
Click to collapse
It's a design flaw then..... I'll buy the usb silicon caps just to be extra safe.... Shame they didn't manage to build this properly.....
Forgive me my ignorance. I know it's stupid question and I know answer will be yes, but it's always worth double checking.
So I can submerge xz premium without any usb/jack and other ports covers as they were just designed to be able to handle that?
SUPERSLEDZ said:
Forgive me my ignorance. I know it's stupid question and I know answer will be yes, but it's always worth double checking.
So I can submerge xz premium without any usb/jack and other ports covers as they were just designed to be able to handle that?
Click to expand...
Click to collapse
Yes, that is the idea behind IP68 certification. I dumped my phone in the pool yesterday, just for fun. Just PLEASE make sure to dry the phone before charging it. I know that sounds stupid but there is some photos around of ppl claiming their devices just started burning. Due to the nature of energy transport in USB-C 3.1, that is almost impossible - unless you short-circuit it with water .
Hey guys, quick check in. It seems all my coworkers and friends who have the N20u have this problem at certain stages.
There's reports online of excess glue during teardowns and it seems like it's staining the display. Samsung has been super lack on replying back to me with answers.
Mine was perfect until it started to show slightly around the camera cutout, then within the last day it's a huge chunk of the center of the display. So it's something that happens fast and suddenly. What do you guys think?
Display failure. I highly doubt the adhesive is "staining" the display. That outline doesn't correspond to the internal parts.
Manufacturing defect in the display it's self. Perhaps heat fried display drivers from excessive CPU heat ie insufficient heat sink capacity. There's been reports of poor heat sinking on at least some of these devices.
blackhawk said:
Display failure. I highly doubt the adhesive is "staining" the display. That outline doesn't correspond to the internal parts.
Manufacturing defect in the display it's self. Perhaps heat fried display drivers from excessive CPU heat ie insufficient heat sink capacity. There's been reports of poor heat sinking on at least some of these devices.
Click to expand...
Click to collapse
Well they're calling it samsung glue gate, it's happening to phones older than a year and it's a actually very common in many parts of the internet.
I'm surprised it's not big on XDA yet but we are more fanboyish then the rest of the world.
I absolutely love my note, I still plan on keeping it even with the discoloration.
coilbio said:
Well they're calling it samsung glue gate, it's happening to phones older than a year and it's a actually very common in many parts of the internet.
I'm surprised it's not big on XDA yet but we are more fanboyish then the rest of the world.
I absolutely love my note, I still plan on keeping it even with the discoloration.
Click to expand...
Click to collapse
I can't see how it corresponds to any of the internal parts on the teardowns.
All the newer Notes use lots of double sided adhesive strips. It's pretty much chemically inert.
Displays can be damaged by heat and pressure, like a battery failure. A control portion of the matrix of the display ie drivers may have been damaged more likely by heat but maybe pressure. That would explain the odd shape and size. The actual damage portion could be very small it's self but effect a large area.
Try running Screen Test to get an idea of what group of pixels are damaged to get more clues to the cause and actual damage.
I have this issue on my N20U. It was much worse at the beginning but I read that putting the phone in direct sunlight would solve the issue. I did that for like 30 minutes and to my surprise it almost went away. It has been a week after I did that and I barely see the rectangular shadow on the grey backgrounds as I used to see them before.
I still don't know if I should get a new phone, is this issue serious? I mean does it lead to the screen dying on me suddenly or not.
I hope some expert answers
blackhawk said:
I can't see how it corresponds to any of the internal parts on the teardowns.
All the newer Notes use lots of double sided adhesive strips. It's pretty much chemically inert.
Displays can be damaged by heat and pressure, like a battery failure. A control portion of the matrix of the display ie drivers may have been damaged more likely by heat but maybe pressure. That would explain the odd shape and size. The actual damage portion could be very small it's self but effect a large area.
Try running Screen Test to get an idea of what group of pixels are damaged to get more clues to the cause and actual damage.
Click to expand...
Click to collapse
The point is that this defect follow exactly the same rectangular shape with that oval part at the bottom on all the Note devices I saw online including mine ofc.
ghassan haddad said:
The point is that this defect follow exactly the same rectangular shape with that oval part at the bottom on all the Note devices I saw online including mine ofc.
Click to expand...
Click to collapse
If you look at the teardown vids or pics you can see that none of the subassemblies or components match that position*. Therefore the defect is in the display itself especially if you can alter its appearance by heat.
It could also be a failure on the mobo but that's probably less likely vs a display failure. All the display drivers are integrated into the display. A AMOLED display is a very complex, busy piece of hardware.
It should be replaced... that's my estimate.
Since the introduction of the variable rate displays all manufacturers have been having issues some more, some less. Most of the issues are with color rendering, but some are outright failures. You see very little of this with the Note 10+ even after 2+ years.
*I'm referencing the OP's original post. If yours differs see if a subassembly matches up with yours. Samsung makes extensive use of double sided tape in the assemblies. As I stated earlier the adhesive is pretty inert. It may be putting pressure on the display if the wrong tape was used or not mounted to specs or a part was out of spec. Samsung will substitute parts due to shortages during a production run. This is introduce unforeseen consequences.
blackhawk said:
If you look at the teardown vids or pics you can see that none of the subassemblies or components match that position*. Therefore the defect is in the display itself especially if you can alter its appearance by heat.
It could also be a failure on the mobo but that's probably less likely vs a display failure. All the display drivers are integrated into the display. A AMOLED display is a very complex, busy piece of hardware.
It should be replaced... that's my estimate.
Since the introduction of the variable rate displays all manufacturers have been having issues some more, some less. Most of the issues are with color rendering, but some are outright failures. You see very little of this with the Note 10+ even after 2+ years.
*I'm referencing the OP's original post. If yours differs see if a subassembly matches up with yours. Samsung makes extensive use of double sided tape in the assemblies. As I stated earlier the adhesive is pretty inert. It may be putting pressure on the display if the wrong tape was used or not mounted to specs or a part was out of spec. Samsung will substitute parts due to shortages during a production run. This is introduce unforeseen consequences.
Click to expand...
Click to collapse
I already checked that and had the same conclusion that it had nothing to do with any of the internal components. But I still can't understand how all the phones have the same (Gluegate) pattern
blackhawk said:
...Samsung will substitute parts due to shortages during a production run. This is introduce unforeseen consequences.
Click to expand...
Click to collapse
Samsung possibly scotch-taped our phones? lol.
Haven't had any issues w/ my N20U.
Do y'all have screen protectors on your phone that have glue gate?
jsusang said:
Samsung possibly scotch-taped our phones? lol.
Haven't had any issues w/ my N20U.
Do y'all have screen protectors on your phone that have glue gate?
Click to expand...
Click to collapse
It may be a plastiser reaction between different incapable plastics. If so it will get worse.
This is more likely.
Lol, anything you read on Reddit needs to be taken with a grain of salt.
It doesn't matter what it is, it's a Samsung defect somewhere with all notes it appears.
I don't think anyone knows exactly, I don't think Samsung will disclose it's defects, all we should care about is they acknowledge their mistake whatever it is.
Frankly I don't care what it is, it's still Samsung's fault and your note display will eventually show this as well. I've seen so many already, I thought mine was perfect untill it's not and happens overnight almost.
Hey everyone.
This problem exists, and you can change the display under a warranty or insurance.
"But if you don't have any of those here is a quick & tested fix for the issue known as "Glue Gate
Leave the phone under direct sunlight for over an hour and boom, all of that stuff will disappear.
Cheers.
Getting similar issue on my note 20 ultra.
jsusang said:
Samsung possibly scotch-taped our phones? lol.
Haven't had any issues w/ my N20U.
Do y'all have screen protectors on your phone that have glue gate?
Click to expand...
Click to collapse
It may be related to a jig or process used in manufacturing the display. Maybe an incomplete UV cure but not sure what if anything display component related is found in that rectangle.
It may be a stiffener or a damping component of the display. Interesting... and very annoying.
The defect may be only present in certain batches.
I'm even more glad I stayed with the N10+'s. Samsung's got sloppy after that, lots of different problems in multiple models. Pretty sad that Samsung can't stop dropping balls. Even their designs suck now, but look at all those glowing reviews. Fake news, fake news everywhere...
My N20U (Android 12, One UI 4.1, latest update: Sept. 2022) does not have any display issues...yet...but have noticed that when the brightness is set very low, the display is too bright.
Using N9 as daily driver instead of N20U.
@asimklicks
Sorry you have screen issues w/ your N20U.
So long story short, I went to bed last night with my pixel 7 pro on charge woke up this morning and the screen is cracked? has anyone else seen this, i know the older pixel 6 had an issue with screens cracking and looks like this might be introduced into the 7 too.
onintks said:
So long story short, I went to bed last night with my pixel 7 pro on charge woke up this morning and the screen is cracked? has anyone else seen this, i know the older pixel 6 had an issue with screens cracking and looks like this might be introduced into the 7 too.
Click to expand...
Click to collapse
oh no, had the same with p6p. Google wont do anything, because they'll gonna say: user error!
t0m2k said:
oh no, had the same with p6p. Google wont do anything, because they'll gonna say: user error!
Click to expand...
Click to collapse
yes already been on phone to them this morning and exactly what you say... user error, obvisouly this is a manufactoring fault where it is now costing me £250 for a replacement screen on top of the nearly £900 for the phone thats a month old.
This is my second pixel, first one was a long time ago, had many phones between and no issues but this has given me doubts now about the pixel 7. My main worry is replacing it and the screen going again.
First and foremost, I'm NOT challenging you with the crack.
But how on earth can a screen crack if it's lying still all night? What physics could be causing that?
I can imagine, however unlikely, that a big temperature drop could cause that, for example when you're camping or sleeping with the window open in extreme winter conditions or something like that.
I can also imagine that charging the phone might have to do with it, maybe there's a hw fault that made the phone charge to fast, heating it up in a cold room. stress on the screen, crack. Could it be a type of vibration that transmitted to the phone somehow? From a heater, air purifier, something like that?
Did you eliminate things like that?
Good questions, I have done exactly the same for the past month put phone on the dressing table plug it in and let it charge, this time however after noticing the crack I also noticed the charge was only at 72%, it had adaptive charing enabled and said it would be fully charged by 6:30 am but was up at 6am.
So no vibrations, no temapture changes (not enough to cause this) strange one, I just know the night sleep cost me £250 arrr just hope it never happens again.
As can see in photo the main crack goes from right to left and has web cracks too.
The photo is a bit blurry but it doesn't look like one crack to me, more like the glass is shattered. Strange...
Not calling you a liar, but that really does look like an impact which occurred at the most vulnerable part of the screen edge. No chance that you unknowingly may have accidently bumped the corner of the night stand when setting it down, or had something on your nightstand which may have gotten knocked over and nicked the screen? Basically, pointed force on a very small surface area. It looks very much like every iPhone screen my wife has shattered.
Could also be that the screen was accidently nicked without a noticeable crack but when the charger was put on the heat made the crack grow and spread, similar to a car windshield crack when the defroster is put on.
Or just plain faulty manufacturing...
Shattered screen means "something" caused it from the outside...or the inside!
If you didn't hit the screen somehow then maybe the battery swelled and internal pressure caused this? I say this because of the aforementioned charging anomaly.
I actually avoided the Pixel 6 Pro because of all the reports of this happening and figured the 7 Pro must be fixed. It's sad to see that may not be the case.
That said, yours definitely looks way more like an impact than the spontaneous cracking pictures I've seen. Those also almost all happened at the corners where the glass would be at its highest tension instead of near the center of the screen like yours plus yours has spread all over which means there was a lot of energy to dissipate. You're sure nothing could have happened to it?
onintks said:
As can see in photo the main crack goes from right to left and has web cracks too.
Click to expand...
Click to collapse
That looks identical to what did for my S21 Ultra. Dropped and landed with an impact right on the edge of the screen in the center, with the crack looking very similar.
As others have said, I'm not saying you're being dishonest for a minute, but that really does look like impact damage to me.