Hey guys, quick check in. It seems all my coworkers and friends who have the N20u have this problem at certain stages.
There's reports online of excess glue during teardowns and it seems like it's staining the display. Samsung has been super lack on replying back to me with answers.
Mine was perfect until it started to show slightly around the camera cutout, then within the last day it's a huge chunk of the center of the display. So it's something that happens fast and suddenly. What do you guys think?
Display failure. I highly doubt the adhesive is "staining" the display. That outline doesn't correspond to the internal parts.
Manufacturing defect in the display it's self. Perhaps heat fried display drivers from excessive CPU heat ie insufficient heat sink capacity. There's been reports of poor heat sinking on at least some of these devices.
blackhawk said:
Display failure. I highly doubt the adhesive is "staining" the display. That outline doesn't correspond to the internal parts.
Manufacturing defect in the display it's self. Perhaps heat fried display drivers from excessive CPU heat ie insufficient heat sink capacity. There's been reports of poor heat sinking on at least some of these devices.
Click to expand...
Click to collapse
Well they're calling it samsung glue gate, it's happening to phones older than a year and it's a actually very common in many parts of the internet.
I'm surprised it's not big on XDA yet but we are more fanboyish then the rest of the world.
I absolutely love my note, I still plan on keeping it even with the discoloration.
coilbio said:
Well they're calling it samsung glue gate, it's happening to phones older than a year and it's a actually very common in many parts of the internet.
I'm surprised it's not big on XDA yet but we are more fanboyish then the rest of the world.
I absolutely love my note, I still plan on keeping it even with the discoloration.
Click to expand...
Click to collapse
I can't see how it corresponds to any of the internal parts on the teardowns.
All the newer Notes use lots of double sided adhesive strips. It's pretty much chemically inert.
Displays can be damaged by heat and pressure, like a battery failure. A control portion of the matrix of the display ie drivers may have been damaged more likely by heat but maybe pressure. That would explain the odd shape and size. The actual damage portion could be very small it's self but effect a large area.
Try running Screen Test to get an idea of what group of pixels are damaged to get more clues to the cause and actual damage.
I have this issue on my N20U. It was much worse at the beginning but I read that putting the phone in direct sunlight would solve the issue. I did that for like 30 minutes and to my surprise it almost went away. It has been a week after I did that and I barely see the rectangular shadow on the grey backgrounds as I used to see them before.
I still don't know if I should get a new phone, is this issue serious? I mean does it lead to the screen dying on me suddenly or not.
I hope some expert answers
blackhawk said:
I can't see how it corresponds to any of the internal parts on the teardowns.
All the newer Notes use lots of double sided adhesive strips. It's pretty much chemically inert.
Displays can be damaged by heat and pressure, like a battery failure. A control portion of the matrix of the display ie drivers may have been damaged more likely by heat but maybe pressure. That would explain the odd shape and size. The actual damage portion could be very small it's self but effect a large area.
Try running Screen Test to get an idea of what group of pixels are damaged to get more clues to the cause and actual damage.
Click to expand...
Click to collapse
The point is that this defect follow exactly the same rectangular shape with that oval part at the bottom on all the Note devices I saw online including mine ofc.
ghassan haddad said:
The point is that this defect follow exactly the same rectangular shape with that oval part at the bottom on all the Note devices I saw online including mine ofc.
Click to expand...
Click to collapse
If you look at the teardown vids or pics you can see that none of the subassemblies or components match that position*. Therefore the defect is in the display itself especially if you can alter its appearance by heat.
It could also be a failure on the mobo but that's probably less likely vs a display failure. All the display drivers are integrated into the display. A AMOLED display is a very complex, busy piece of hardware.
It should be replaced... that's my estimate.
Since the introduction of the variable rate displays all manufacturers have been having issues some more, some less. Most of the issues are with color rendering, but some are outright failures. You see very little of this with the Note 10+ even after 2+ years.
*I'm referencing the OP's original post. If yours differs see if a subassembly matches up with yours. Samsung makes extensive use of double sided tape in the assemblies. As I stated earlier the adhesive is pretty inert. It may be putting pressure on the display if the wrong tape was used or not mounted to specs or a part was out of spec. Samsung will substitute parts due to shortages during a production run. This is introduce unforeseen consequences.
blackhawk said:
If you look at the teardown vids or pics you can see that none of the subassemblies or components match that position*. Therefore the defect is in the display itself especially if you can alter its appearance by heat.
It could also be a failure on the mobo but that's probably less likely vs a display failure. All the display drivers are integrated into the display. A AMOLED display is a very complex, busy piece of hardware.
It should be replaced... that's my estimate.
Since the introduction of the variable rate displays all manufacturers have been having issues some more, some less. Most of the issues are with color rendering, but some are outright failures. You see very little of this with the Note 10+ even after 2+ years.
*I'm referencing the OP's original post. If yours differs see if a subassembly matches up with yours. Samsung makes extensive use of double sided tape in the assemblies. As I stated earlier the adhesive is pretty inert. It may be putting pressure on the display if the wrong tape was used or not mounted to specs or a part was out of spec. Samsung will substitute parts due to shortages during a production run. This is introduce unforeseen consequences.
Click to expand...
Click to collapse
I already checked that and had the same conclusion that it had nothing to do with any of the internal components. But I still can't understand how all the phones have the same (Gluegate) pattern
blackhawk said:
...Samsung will substitute parts due to shortages during a production run. This is introduce unforeseen consequences.
Click to expand...
Click to collapse
Samsung possibly scotch-taped our phones? lol.
Haven't had any issues w/ my N20U.
Do y'all have screen protectors on your phone that have glue gate?
jsusang said:
Samsung possibly scotch-taped our phones? lol.
Haven't had any issues w/ my N20U.
Do y'all have screen protectors on your phone that have glue gate?
Click to expand...
Click to collapse
It may be a plastiser reaction between different incapable plastics. If so it will get worse.
This is more likely.
Lol, anything you read on Reddit needs to be taken with a grain of salt.
It doesn't matter what it is, it's a Samsung defect somewhere with all notes it appears.
I don't think anyone knows exactly, I don't think Samsung will disclose it's defects, all we should care about is they acknowledge their mistake whatever it is.
Frankly I don't care what it is, it's still Samsung's fault and your note display will eventually show this as well. I've seen so many already, I thought mine was perfect untill it's not and happens overnight almost.
Hey everyone.
This problem exists, and you can change the display under a warranty or insurance.
"But if you don't have any of those here is a quick & tested fix for the issue known as "Glue Gate
Leave the phone under direct sunlight for over an hour and boom, all of that stuff will disappear.
Cheers.
Getting similar issue on my note 20 ultra.
jsusang said:
Samsung possibly scotch-taped our phones? lol.
Haven't had any issues w/ my N20U.
Do y'all have screen protectors on your phone that have glue gate?
Click to expand...
Click to collapse
It may be related to a jig or process used in manufacturing the display. Maybe an incomplete UV cure but not sure what if anything display component related is found in that rectangle.
It may be a stiffener or a damping component of the display. Interesting... and very annoying.
The defect may be only present in certain batches.
I'm even more glad I stayed with the N10+'s. Samsung's got sloppy after that, lots of different problems in multiple models. Pretty sad that Samsung can't stop dropping balls. Even their designs suck now, but look at all those glowing reviews. Fake news, fake news everywhere...
My N20U (Android 12, One UI 4.1, latest update: Sept. 2022) does not have any display issues...yet...but have noticed that when the brightness is set very low, the display is too bright.
Using N9 as daily driver instead of N20U.
@asimklicks
Sorry you have screen issues w/ your N20U.
Related
So, I managed to get my phone wet. Only very briefly, dried it, opened up everything and set it somewhere warm, dry and with good airflow for many hours (and then later a day) and while its issues have improved, it's still sometimes flicking, having colors drop out (weirdly reminiscent of old crts) and occasionally having the backlight very low or not on at all. So, badness.
My next step is probably to decase it and dry out the boards (somewhat inhibited by the thermostat on my roomate's reflow over being broken). My intuition, though, which is entirely suspect, is that there's a poor connection somewhere on there that's likely gotten worse. (It often had a similar though less severe flicker when attached to the charger and fully charged up.)
So. I'm entirely comfortable with decasing. I'm fine with surface mount. I have a lovely hot air rework station in the basement.
What I don't have is a) a good sense of what components are failing and, more to the point, b) where they are on the dratted board. I have found the one teardown, and need to go over it more carefully, but atm I'm doubting I can pull enough info out of it.
Any clues? This may well turn into "I buy another phone, and then if I fix this one give it to my sister..."
These phones are OLED. That means there's no backlight. The screen itself is simply not displaying correctly.
Did you open the screen section to dry the panel?
OLEDs are highly susceptible to water damage. It eats them up.
Jax184 said:
These phones are OLED. That means there's no backlight. The screen itself is simply not displaying correctly.
Did you open the screen section to dry the panel?
OLEDs are highly susceptible to water damage. It eats them up.
Click to expand...
Click to collapse
Nope, not yet. Will as soon as I figure out where my roommate has put the electronics screwdrivers, as none of my multitools are fine enough.
Any pointers on opening the screen panel? I'm happy enough winging it once I find the tools, but the slider looks a bit tricky.
ETA: Okay, opened up the screen panel on one side, have airflow directed towards the interior now. Not sure if this is the ideal means, but it was quick and will be running while I explore other options. Comments welcomed.
No change in symptoms. If I have time, I'll open things up to the main board and check all the connections - corrosion or cruft there seems the next most likely.
...and then I decide to full reassemble it again, as a flickering phone is better than no phone. One of the clips to the screen casing hadn't been fulling seated, and snapped in, and it's been fine ever since. Not sure quite what the contributors were, but I'm just going to go with it for the time being.
Thanks.
Hi there,
I would give an help to all the people that are waiting to buy a z3... I can imagine, reading all posts about production issues, that they are really demotivated to buy this smartphone, and maybe they will wait a month, a month an half, hoping that Sony will resolve all this issues. Well, I don't know if the problem is associated to the week of realization.... but, we can have a better idea if we put here the week, and if our z3 have problems of gaps, lines of lights from gaps, and other problems... I'll start with my product code:
(you can find the code on the little piece of sheet under the memory card)
14W36 - model D6603
Problems
- Glass is not centered ( gap on the all right side )
- line of light coming out from the right side
- light of the led notification coming out from the gap on the top left corner ( if the led is on of course)
Same batch/week, completely centered glass (as you have seen), screen light leaking from bottom left corner and led leaking like OP has said. Other than that it's all good, it seems.
Don't know if the model makes any difference or not bu mine is D6653.
Someone else who wants to share infos about his phone? Come on guys
14W34
No problem so far...
Out of four I have gone through, two had gaps, ironically the gap ones had no light leak lol. All are from different batches. Last was 14W40 (Gaps) and current one is 14W39 (No Gaps).
how big are the gaps you guys got? On mine I can stick the corner of a thin piece of paper on all sides. Would that be considered a gap? Its symmetrical overall. Mine is at 14W40
polishtom said:
how big are the gaps you guys got? On mine I can stick the corner of a thin piece of paper on all sides. Would that be considered a gap? Its symmetrical overall.
Click to expand...
Click to collapse
No thats not a problem, that should be fine. When you can fit a postcard then its a problem aesthetically for me, because at that size it's very visible, this only generally happens if the screen is fit off centered.
I can share one information:
This is what happens if you read the internet too much. People tend not to praise the device they buy - because they are too busy being happy with them. People mostly post negative stuff - but that doesn't mean negative stuff is the only thing that happens...
It's good to be aware of potential issues, but if you read into it too much - you will get discouraged from buying any device.
Now about my device - no problems apart from a small light leak on the bottom left corner, but I can't consider that being a problem as it's only 3mm tall.
I checked every little bit of my phone, i haven't seen any bleeding light nor gap, So i'm not sure what everyones talking about, My model is D6603
Hussain_Salam said:
I checked every little bit of my phone, i haven't seen any bleeding light nor gap, So i'm not sure what everyones talking about, My model is D6603
Click to expand...
Click to collapse
You got a good device enjoy.
Slight gap is normal, light leak is actually the backlight being seen thought the frame/LCD gap. The Sony rep for TMO said its a known issue (big gaps/lightbleed), not everyone but a significant amount are getting it, TMO apparently got dumped bad batch/es, quality control wise.
To anyone thinking of avoiding the device, please don't. Every manufacturer has production issues here and there, aka HTC One M7 purple cam issues, G3 back cracking near mic etc. As Akiainavas mentioned its mostly people with issues on forums complaining (like me), many with good devices won't go on to say how great it is as they are too busy enjoying.
All I am saying is check your device, and get a replacement one if it has defects.
With my current Z3, I am very happy love it as much as my LG G2.
So mine has a screen gap on right side but no light leak, im assuming if my gap was bigger it would be a defect?
I recently picked up a used oneplus one with a deadspot on the touchscreen and plan on replacing it soon. Since the current screen isn't physicaslly damaged I am thinking I take advantage of that by making a drop test video and following that up with a repair video. I have decent experience fixing android and iOS devices and a decent video camera but have never created YouTube videos. I would like to know if you guys would be interested in this and would love to hear some advice and/or ideas.
mnath said:
I recently picked up a used oneplus one with a deadspot on the touchscreen and plan on replacing it soon. Since the current screen isn't physicaslly damaged I am thinking I take advantage of that by making a drop test video and following that up with a repair video. I have decent experience fixing android and iOS devices and a decent video camera but have never created YouTube videos. I would like to know if you guys would be interested in this and would love to hear some advice and/or ideas.
Click to expand...
Click to collapse
If you're planning on using the device in the future, doing a drop test probably isn't the wisest idea. You're likely to damage components other than the display.
So you may damage your internal components by doing a drop test, although if you are willing:
I think it'd be cool if you do some drop tests testing out different [tempered glass/ rhino shield/ xtreme shield/ etc] screen protectors to see what is the best
jetstream131 said:
So you may damage your internal components by doing a drop test, although if you are willing:
I think it'd be cool if you do some drop tests testing out different [tempered glass/ rhino shield/ xtreme shield/ etc] screen protectors to see what is the best
Click to expand...
Click to collapse
What use would that be? Once it is dropped once things will be damaged and weakened, so any subsequent drop-test would be invalid and pointless. The only proper way to compare on drop-tests is to use an identical, brand-new, device every time...
SimonTS said:
What use would that be? Once it is dropped once things will be damaged and weakened, so any subsequent drop-test would be invalid and pointless. The only proper way to compare on drop-tests is to use an identical, brand-new, device every time...
Click to expand...
Click to collapse
That is true, but you would also be testing the integrity of each screen protector as a standalone product. For example, OP could test the maximum heights that the device could be dropped without cracking the screen protector at all, whilst ignoring the device screen itself.
Even if the original screen is cracked, the screen protectors wouldn't be weakened unless there were chips of glass missing or an extremely non-smooth surface. All that would matter for this is that the shape of the phone is unchanged/ unbent. This is just my own hypothesis anyway.
Sorry I forgot to mention this: I plan on taking out the motherboard before dropping it.
since I plan on buying a new screen/frame assembly the only thing I am worried about is the back cover which isn't too expensive.
mnath said:
since I plan on buying a new screen/frame assembly the only thing I am worried about is the back cover which isn't too expensive.
Click to expand...
Click to collapse
I simply wouldn't bother with the dorp-test. Taking out the main board will remove weight as well as rigidity, so it will not be a real-world demonstration.
Yes I guess you're right. I'll probably just go with replacing the screen because I'm not willing to risk the motherboard
Greetings, so I have been a proud owner of the ROG series since the beginning, I have owned the original ROG, and currently I still own the ROG 2 & 5. I haven't owned the ROG 3 because it wasn't much of an upgrade from the 2 and there were compromises as we all know with the headphone jack,.. etc.
Up until the ROG 5 the bezels of all the ROG phones were symmetrical, but not the case with the ROG 5. I am drawn to symmetry especially when it comes to phones, I hate unsymmetrical bezels or phones with notches thats why I keep avoiding flagship phones because none meet my preference (I know it's not a big deal but in my case unfortunately it is).
So coming back to the headline, I have measured the top and bottom bezels and the bottom bezel is smaller by almost a 0.5 mm - 1mm. I have been noticing it since the moment I got the phone but I kept doubting it until I measured it, also i didn't believe ASUS will do it since there was no justified reason for them to do it in the first place (Disappointed honestly because I love this phone dual speakers design out of all the ROG series).
Anyway I wanted to point it out for those people interested, since I haven't found any mention of it in any thread or website.
Device:
ASUS ROG 5 ( Chinese model CN_1005D)
12GB/128GB version
P.S : I added a photo of my phone scanned, then i measured it in Photoshop. This is what it turned out to be (As accurate as i could be ) ( A difference of 0.6 mm)
Are you sure it isn't a defect? Can't replicate your results.
twistedumbrella said:
Are you sure it isn't a defect? Can't replicate your results.
Click to expand...
Click to collapse
How can it be a defect, just by looking at the bezels from every angle you will notice that they aren't identical, now regarding the difference in measure I could be off but it's =<0.5 mm.
tyfor me it's perfectly even
Rashad83 said:
How can it be a defect, just by looking at the bezels from every angle you will notice that they aren't identical, now regarding the difference in measure I could be off but it's =<0.5 mm.
Click to expand...
Click to collapse
You answered your own question. Your bezels aren't identical.
Got out a ruler just to make sure and mine are a perfect 1 : 1 match.
@Rashad83 I always thought I was the only one
None of my friends ever understood my problems with most phones and their notches/punch holes and bezels.
I would rather have exact same bezels than a larger screen ratio.
Anyway back to the topic: thanks for your information. From the pictures it looked perfectly.
The first picture with the stickers on the display might seem off because the adhesive wasn't sticking but the drawn line is correct I assure you. I hate to say it but they aren't identical 100% sure!
So this is the bottom bezel with the sticker on it.
Now I took the bottom sticker and placed it on the top bezel, you can clearly see they aren't identical.
twistedumbrella said:
You answered your own question. Your bezels aren't identical.
Got out a ruler just to make sure and mine are a perfect 1 : 1 match.
Click to expand...
Click to collapse
I am happy for you if that is the case, but still I can't believe it's a defect because as I understand it these displays come out from the same mold used to create all the ROG 5 displays. Basically I couldn't be the only case with this issue, it's either all the ROG 5 devices are suffering from this issue or I am one of the few( Maybe not a few, will have to see) suffering from this issue.
Anyway thanks for the feedback.
Lol, you weren't suppose to notice this
Rashad83 said:
I am happy for you if that is the case, but still I can't believe it's a defect because as I understand it these displays come out from the same mold used to create all the ROG 5 displays. Basically I couldn't be the only case with this issue, it's either all the ROG 5 devices are suffering from this issue or I am one of the few( Maybe not a few, will have to see) suffering from this issue.
Anyway thanks for the feedback.
Click to expand...
Click to collapse
I never said you were the only case. Your issue would likely be an entire run (or location). I get that you are worked up about it, but a defect can be in the mold. It's still a defect.
What may be helpful is to post where you bought it and which version. There are two that work in the US, so this may be something that sways people if it only applies to one of them.
twistedumbrella said:
I never said you were the only case. Your issue would likely be an entire run (or location). I get that you are worked up about it, but a defect can be in the mold. It's still a defect.
What may be helpful is to post where you bought it and which version. There are two that work in the US, so this may be something that sways people if it only applies to one of them.
Click to expand...
Click to collapse
Thanks for the tip, the version I own is the Chinese version/model, i bought it locally so it wasn't shipped to abroad. The funny thing is that this is my second unit, the first unit I bought had scratches on the charger head so they replaced it for me. By the way I bought it from ASUS online official store.
Thread cleaned
please all, lets keep it on topic and with respect.
Thanks
Rashad83 said:
Thanks for the tip, the version I own is the Chinese version/model, i bought it locally so it wasn't shipped to abroad. The funny thing is that this is my second unit, the first unit I bought had scratches on the charger head so they replaced it for me. By the way I bought it from ASUS online official store.
Click to expand...
Click to collapse
That's actually really interesting. I know mine is Tencent, but it came with the WW firmware. I wonder if Taiwan got a separate manufacturing location.
So this topic got me interested in comparing other ASUS ROG 5 screen bezel sizes. I found this clear sample from Androidauthority Website , credits go to them .
I measured the length of the top (0.28 CM) and the bottom bezel (0.26 CM) in Photoshop, which results in a ratio of (1.076923076923077 : 1).
Now by my phone measurements the top bezel from the top speaker to the start of the display i get a measure of (~0.5 CM). Now if we multiply the ratio by the size i got, the bottom bezel should be (0.4642857142857143 CM). So a difference of ~ 0.4 MM.
Either way this proves that they aren't identical, It's not a big deal or a shocking discovery. None the less it's good to know for people wondering.
Rashad83 said:
So this topic got me interested in comparting other ASUS ROG 5 screen bezel sizes. I found this clear sample from Androidauthority Website , credits go to them .
I measured the length of the top (0.28 CM) and the bottom bezel (0.26 CM) in Photoshop, which results in a ratio of (1.076923076923077 : 1).
Now by my phone measurements the top bezel from the top speaker to the start of the display i get a measure of (~0.5 CM). Now if we multiply the ratio by the size i got, the bottom bezel should be (0.4642857142857143 CM). So a difference of ~ 0.4 MM.
Either way this proves that they aren't identical, It's not a big deal or a shocking discovery. None the less it's good to know for people wondering.
View attachment 5361477
Click to expand...
Click to collapse
Starting to sound like an old cigarette commercial. That extra whatever millimeters longer
I wouldn't be surprised if it is intentional. The more I was thinking about it, the screen protectors have a black top and bottom that partially cut into the screen. The manufacturer just assumes they are identical and ends up covering it up. That would explain varied results.
The camera in the top likely requires just slightly more space. The screen has to be a specific size, but they might not have been able to make the phone any taller. Rather than make the screen smaller or put the camera into the screen, you end up with slightly different sizes.
This phone could use even more top & bottom bezels if you ask me! If you use it for gaming with max touch responsiveness, you know what I'm talking about - a lot of accidental touches around the lower corners in landscape. Not cool when gaming. The area block function in A-Crate doesn't work for me.
In addition I wish the display corners were just good old full size square corners instead of being as rounded as they are.
Andrologic said:
This phone could use even more top & bottom bezels if you ask me! If you use it for gaming with max touch responsiveness, you know what I'm talking about - a lot of accidental touches around the lower corners in landscape. Not cool when gaming. The area block function in A-Crate doesn't work for me.
In addition I wish the display corners were just good old full size square corners instead of being as rounded as they are.
Click to expand...
Click to collapse
I cannot agree more. Unfortunately there is no newer phone that meets these requirements. However the rog 5 is the least guly one in my opinion.
I hope that "no bezel", Notch, Punch hole trend with rounded corners ends as soon as possible.
Samsung can only hope this is an isolated instanceļ¼
Google News
Comprehensive up-to-date news coverage, aggregated from sources all over the world by Google News.
news.google.com
The Daily Mail isn't a very reliable news outlet. It ranks up there with Buzzfeed.
Just think about it, you're sleeping like a baby and as your eyes slowly open you realize YOUR HAIR is on fire. Who wouldn't be absolutely freaking out?
Great find!
A couple of my friends, my son, and myself all have our S-Pens smell like smoke and are very warm when the S-Pen is pulled out. I'm fairly alarmed that the location of the burn marks align with where the S-Pen is located...
DJLAXL said:
A couple of my friends, my son, and myself all have our S-Pens smell like smoke and are very warm when the S-Pen is pulled out. I'm fairly alarmed that the location of the burn marks align with where the S-Pen is located...
Click to expand...
Click to collapse
just pulled my S-pen out to smell it ----- darn, it does smell burned. There are no signs to the coating or anything, but the smell is very much of burned resin. I think these are all black, right? wonder what one with a lighter color looks like.
Never felt that mine was warm when I pulled it out so far though. Could be a manufacturing issue too and not related to heating while in the phone. Need somebody who receives it new to confirm.
Can confirm my pen has the acrid odor. It and the phone are cool to the touch. Not losing any sleep over it.
Note8 and Note9 also had the funny SPen smell...
p.dixon0 said:
Note8 and Note9 also had the funny SPen smell...
Click to expand...
Click to collapse
If you clean it, the smell goes away.
BajaBlast4Life said:
If you clean it, the smell goes away.
Click to expand...
Click to collapse
The same can be said about things that are put in holes. ;-)
I'm no expert in fire forensics. Samsung stated in the article it was caused by an "external source" but how did they make that determination and what was the external source? They offered no evidence besides their general statement. Plus is there anyone naive enough to think Samsung wouldn't look to point it's finger at anything besides themselves? After reviewing the photos it sure looks as though the device blew up and caught fire. The good news is it doesn't look to be a widespread issue.
That nightstand didn't inspire me with confidence that there wasn't an external source, either.
The most convincing photo for me that the device caused the fire is this one. The orange colorization on back of the device doesn't look to be caused by an external source, it looks as though the heat emanated from the inside of the phone.
That phone looks like it went through hell before it was ever exposed to an ignition source or was an ignition source.
Take a good look at the camera array and also the 2 images of the phone. Things aren't adding up for me.
Also far more fire damage in the drawer compared to the top where the phone was located. Could have been a vape pen in the drawer that ignited the whole works.
Looks a lot like possible fraud intent.
Plus, the side that supposedly caught fire is the SPen slot? There's a wire (charging cable?) in the photo there too, if the phone wasn't on charge, was something else? To me, the phone isn't damaged enough for it to have been the source of combustion - but I'm no forensic expert!
I don't have a UK S22 Ultra (mine's an HK import) but I thought Samsung stopped printing the regulatory text on the back with the S9 / Note9?
varcor said:
I'm no expert in fire forensics. Samsung stated in the article it was caused by an "external source" but how did they make that determination and what was the external source? They offered no evidence besides their general statement. Plus is there anyone naive enough to think Samsung wouldn't look to point it's finger at anything besides themselves? After reviewing the photos it sure looks as though the device blew up and caught fire. The good news is it doesn't look to be a widespread issue.
Click to expand...
Click to collapse
The Daily Mail didn't write it. Like I said, the Daily Mail is not a reliable media outlet.
I just read this thread and it might hold some truth. My S-Pen is 'melted' possibly due to heat generated while charging. The phone had got really warm (about 40-42C) but I never cared as I charge only till 85%. I did not use the pen for a couple of days and when I try to remove it, I was in for a surprise. It got stuck inside the housing and I had to use a 3M tape to remove it. Samsung refuses to replace it here in India and charges $50 for replacement.
linom said:
I just read this thread and it might hold some truth. My S-Pen is 'melted' possibly due to heat generated while charging. The phone had got really warm (about 40-42C) but I never cared as I charge only till 85%. I did not use the pen for a couple of days and when I try to remove it, I was in for a surprise. It got stuck inside the housing and I had to use a 3M tape to remove it. Samsung refuses to replace it here in India and charges $50 for replacement.
Click to expand...
Click to collapse
So what was Samsung's excuse for not covering this under warranty? They used to be pretty consistent but we're seeing more and more they're refusing to accept responsibility for obvious defects.
Probably because they don't see how 40 odd degrees would melt an S Pen?
varcor said:
So what was Samsung's excuse for not covering this under warranty? They used to be pretty consistent but we're seeing more and more they're refusing to accept responsibility for obvious defects.
Click to expand...
Click to collapse
They said Spen is an accessory and wont be covered under warranty. I do not believe this at all and have escalated the issue to their higher ups.