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[Q] Replacement screen, touch unresponsive.

Hi, I dropped my phone a few days ago and completely smashed the screen. It was still usable for a day or two, but the cracks gots worse and I started to get random touches registered to the point where the phone became unusable. So I went to eBay and purchased a replacement screen assembly including the frame. It arrived today and I have just fitted it, phone boots up perfectly and the picture looks great, but the touch is completely unresponsive.
Have I just been incredibly unlucky and received a dud screen? Is there anything I should do to test it out and make sure there is nothing wrong with the components I have before I contact the seller?

Perhaps you sould review this youtube..... It's excellent.........
I have replaced a few Nexus 5 LCD and digitizer with frame with success
I hop this helps Let us know how you do

Blacksmith5 said:
Perhaps you sould review this youtube..... It's excellent.........
I have replaced a few Nexus 5 LCD and digitizer with frame with success
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Click to collapse
Your link didn't show for the youtube - could you write it out or give some search keywords? I broke my glass and need to decide to fix it or buy a different phone. I've read the other broken screen threads and some of the complaints are the aftermarket stuff aren't OEM and therefore not the best quality or long lasting. Could you say where you bought your LCD and digitizer with frame? thanks, JD

hunky-d said:
Your link didn't show for the youtube - could you write it out or give some search keywords? I broke my glass and need to decide to fix it or buy a different phone. I've read the other broken screen threads and some of the complaints are the aftermarket stuff aren't OEM and therefore not the best quality or long lasting. Could you say where you bought your LCD and digitizer with frame? thanks, JD
Click to expand...
Click to collapse
There are no LG OEM parts from aftermarket. Some vendors claim their product was produced in the same factory as the LG parts and therefore are OEM but there is no way to prove this and it is more than likely a lie. Look for a description with something like Grade A or Grade AA. If there is no mention of grade it is likely B stock.
You can try cleaning the connector with alcohol and reseating. If it doesn't you received a dud, it happens even from a reputable seller. On my second replacement I got one that doesn't always calibrate correctly when the screen is awakened.

hunky-d said:
Your link didn't show for the youtube - could you write it out or give some search keywords? I broke my glass and need to decide to fix it or buy a different phone. I've read the other broken screen threads and some of the complaints are the aftermarket stuff aren't OEM and therefore not the best quality or long lasting. Could you say where you bought your LCD and digitizer with frame? thanks, JD
Click to expand...
Click to collapse
Sorry about that Here is the link. It is very wel lexplained and easy to follow plus the photography is excellent.
I hope it helps you out
www.youtube.com/watch?v=OPuCmfhzgbg
M

Busted Screen...Design flaw?

:crying:
LONG VERSION:
Well when I first got my idol 3 on May 23rd the first thing I did before turning it on was to install a cheap plastic screen protector. I then turned it on, played with it and poured over the outside of the phone. Build seemed good. The only area I genuinely disliked was the design choice laying the glass screen on TOP of the frame/bezels. It looks nice but I thought at the time, 'makes me worry about dropping it, even with a case'. I always use TPU cases with no problems and installed it on the idol. Today my screen shattered. I did not drop the phone (haven't dropped it once in the 3+ weeks I've owned it). I did not bump into anything. The phone was in my side pocket of my work pants (not 'skinny' jeans I wear loose pants/jeans. Side rant: no disrespect to the hipsters but skinny jeans are not in my vocabulary, I don't know anyone that looks good in them ) while I drove from work around the corner to Wegmans (grocery store). Got in the store and pulled out my phone only to see a shattered screen. I thought it was my tempered screen protector ( I put that on a few days after getting the phone once they were in stock) until I noticed I couldn't use the bottom 2/3 of the touchscreen. Digitizer was shot. Ugh. Looking back the only point I can think of where any pressure was applied to the screen would be when I got out of the car and my pants probably tightened when pivoting off the seat. Seriously. That's it. I must have done the same thing 2 dozen times as I almost always go to Wegmans after work and since it's so close I leave the phone in my pocket (loose pockets!!). Afterwards while driving home I always put the phone in it's holster on the dash. I got home and pulled the tempered glass off (incidentally the glass protector is fine..) and took a closer look. Remember "Bendgate" with the 6-plus? Yeah my phone is also ever so slightly bent as well. I baby the hell out of my phone, not a scratch or nick anywhere on the body. I'm so disappointed. I absolutely love this phone and yesterday I would rate alcatel/the phone a 4.5 out of 5 for a stellar product with few issues (obv. the pervasive DT2W issue). But after today I strongly believe they messed up their design by putting the glass on top of the frame and not embedded within the bezels like almost every other phone out there. I'm preparing my email to alcatel now in hopes I get something from them but I know they have no reason to believe my story as to how this happened. I don't believe my actions were a result of misuse by any means as I've owned plenty of smartphones without ever breaking one. I don't expect anything from Alcatel but I seriously hope their next iteration of this phone will be better protected. I'm creating this thread as a warning to all the other owners out there that you need to be very careful handling this phone, If a simple motion such as this can result in a broken screen then I'm sure that a drop will be just as bad even with a tempered glass protector. So everyone PLEASE be careful! Personally I am distrustful of the device's build quality now and will hang on to this until I can buy a replacement screen/digitizer and attempt to replace it myself ( a review on Amazon a few days ago mentioned that screen replacement costs $150, almost the price I paid for the thing) though I will wait to hear back from Alcatel. I'll try to upload a couple pics of the phone, but really all you'll see is an otherwise pristine phone with a broken screen and the leftover residue from my tempered protector (now removed). Ugh, this sucks
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF

I can't believe this phone broke that easy, it was either a defective phone or its just fragile. I'm really thinking of returning this phone since it has so many things to it.
Sent from my 6045I

I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.

Dang I have a tpu case and tempered glass but I'm scared now lol thinking of returning and getting a OPO
Sent from my 6045I

I seriously considered the opo but for me band support was paramount. I wonder if a hard case would be better for this phone, I know they're harder on the body but would presumably give a bit more structure for the phone. OT, I finally have a use for the reversible feature as it allows me to type on the phone and open most apps flipping the thing upside down over and over :/

Hopefully its not a defect to all phones. I only have till Monday to figure out if I want to return it
Sent from my 6045I

psu2fan said:
I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.
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Click to collapse
Have you approached Alcatel to see if they will replace the device/display under warranty? Clearly you did not do anything out of the ordinary - drop it to knock it against something - so they *should* replace it, and if not, you should be able to take it up with your credit card company. I feel sorry for your situation. I got my phone for $200, have no problems except the lag ( and more recently more frequent d2w issues ) - and I am waiting for something like you to happen to me. At that time I will have to take it up with Alcatel , because I certainly want to keep the device, for its bright screen and loud speakers alone, for the $200 I paid.
Electronics are not flawless articles - but my suggestion would be give Alcatel support a chance. This will also tell all of us, how good their support really is. Abt 4 years back, I was one of the lucky ones that got in on the $99 HP Touchpad sweepstakes - and right after I got it, the display panel started malfunctioning. So I took it up with HP and they sent me a prepaid box - and had me ship the tablet back to them - and returned it to me after replacing the display. Since that day, that device has been a workhorse for me - Best $90 I ever spent on a piece of electronics. So my point is - sometimes - your immediate experience will be negative - but it is worth give it another chance. And these days, usually your CC company will come to your rescue in such matters.

Oh absolutely. I guess I wasn't very clear about that but I'm retelling my story with them. I certainly hope they do something about it, I just have my doubts.I'll have to read through the terms on my credit card, can't remember if I used Amex or Discover for it.. but I thought you just got an extended warranty through them, no?

Ok I sent out my lengthy email to Alcatel just now, so I'll update this thread when I hear back from them. Also I looked into my purchase and I did use Discover which includes 90-days device coverage including broken screens so I'm covered in case Alcatel doesn't come through. Thanks stl1859, I would not have remembered that if you didn't mention it.

psu2fan said:
:crying:
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF
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many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?

DallasCZ said:
many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?
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Click to collapse
I know it's hard to believe, I have a hard time believing it. Which is precisely why I posted about this. And yes it was minimal to moderate pressure. I did not drop the device, it was in my pocket and I didn't bump into anything. The only pressure exerted was from my pants as I shifted to the left to get out of the car. I've certainly been fortunate over the years to have never broken a screen; I've dropped my previous phones a handful of times, even rolled over one while it was in my pocket. If any of those things would have happened and resulted in a broken screen/bent phone I wouldn't be posting here.. I expect that outcome in those situations. Also no I don't expect Alcatel to believe me, which is why I was so worried about spending my money on a device only to have it fail in this manner. Thankfully due to the suggestion of another member I will be covered thanks to my CC company.

You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.

stl1859 said:
You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.
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Yes, I'm currently waiting on them. Since I submitted the support email going into the weekend I'm giving them through Monday to reply before I start calling them.

Well, As expected.. BTW the phone number listed is not valid. Had to initiate claims online at alcatel.finetw.com Customer care didn't care (haha) how the phone broke, though I wouldn't expect them to. I'll include a copy of my original email with the phone so that hopefully the tech at least takes a look at the strength of the phone.
Dear xxxxxx,
Thank you for getting in touch with us. We understand your concern and we will be happy to assist you. Unfortunately with physical damaged the warranty gets void, so you can contact the repair center and ask how much they will charge you to fix device, the phone number is 496-484-6610..
Best regards,
ALCATEL ONETOUCH

First, that is a pathetic response. With that kind of attitude, they are not going to gain many customers. Second, I don't think that is a valid statement at all. Defects can cause 'physical damage'. It is a piece of electronics after all . If they are not covering 'physical damage' - what are they covering - emotional damage !!!
They probably meant physical *abuse* - which in your case - there was none. So I do not think they have grounds to decline warranty. It appears that they are simply assuming there was 'physical abuse' . Let me ask you - did you explain the incident - to the level of detail that you did over here ? ( meaning how it was in your pant's pocket - and how there might have been some pressure when you tried to get out of your vehicle , etc etc. ) - Or did you simply tell them that you discovered the screen to be shattered one fine day when you took it out of your pocket ?
Are you still engaging with them, or are you going to go to your CC company now ? I am disappointed with their support. Clearly, the only way they can sell anything if they keep pricing their products dirt cheap. Even then, I would think twice before buying from them.

I'm just thinking that this is going to be my last Alcatel product if I even decide to keep it. This support is pretty bad.
Sent from my 6045I

I keep mine in jeans, including skinny jeans and don't have these issues. It doesn't have much give so I have to position it in the pocket with the least pressure points. I would expect screen separation before screen cracking since it is plastic. I have had issue when its hot the double tap to wake will turn on the lock screen and dial contacts if the pocket is big enough for it to move around. So far I am impressed with dragontrail being less prone to fingerprints, but I do everything to avoid scratches and cracks short of a screen protector so take that into consideration.

i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app

This is really the crux of it. And why I said I did not expect them to do anything. The only way to uncover a design flaw IMO is if this starts happening a lot (like bendgate.. well maybe not a lot in that case but some people showing on video how easily it bent). Also yes I went into great detail about the when/where/how the device broke. I also included the details with the phone, imploring the tech to at least look at the device to determine if there's a structural weak point or something. Sorry I took so long to reply, I've been getting my backup device (LG Leon.. ok phone for price but slooooow) setup and haven't been to the site in a few days.
gavolo said:
i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app
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Click to collapse

Yeah I'm going through the CC company now. Interestingly I had to pay $40 to send the device back listing the screen as broken, so maybe (knock on wood) it won't be as expensive after all

Note Edge N915S Screen Replacement Question

So I recently broke the screen to my phone and it was working fine but yesterday I started to get lines across the screen and cannot use anymore.
Figured its time to finally buy a replacement screen and I want the one already on the frame. I just can't seem to find one specific to the Korean models the 915 S/K/L.
Instead there are only ones for 915 P/T which is the American models. After looking between the 2 frames many many times I can only spot one difference between the two which is the positioning of the thermal tape right under the one for the CPU. All in all I think it should fit but still hesitant. Does anyone have experience replacing screens on the Edge who has any experience you could share with me.
The first picture is of the frame from my N915S and the second frame is for a listing I have been looking to buy which is for the N915P

Welp, I just tried my luck and ordered the part in and it fit everything without a problem.
For anyone in a similar situation for me it seems like the frames for this phone will fit with all models.

tospace2006 said:
Welp, I just tried my luck and ordered the part in and it fit everything without a problem.
For anyone in a similar situation for me it seems like the frames for this phone will fit with all models.
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Click to collapse
My screen is broken. It's not annoying but i hate it. How in lord's name did you manage to replace your glass and how much did it cost and how much did it cost to replace and where did you replace it at?

edo101 said:
My screen is broken. It's not annoying but i hate it. How in lord's name did you manage to replace your glass and how much did it cost and how much did it cost to replace and where did you replace it at?
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Replaced it myself, it's easier to buy the entire frame assembly + screen rather than just the screen as taking off the screen off the frame is a pain.
Also if you buy frame + screen you have a better chance at finding OEM parts rather than chinese knockoff.
Gotta warn you though the replacement for a screen costs more than some whole phones.
Something like this would be optimal: http://www.ebay.ca/itm/Excellent-Bl...241748?hash=item4af43d5b94:g:VxkAAOSwT4lWThZa
Tutorial on how to swap over all the parts here: https://www.youtube.com/watch?v=mYEwEHRki_8
Mine is the Korean model the 915S and the frame I bought was for 915T and 915P but everything still fit so it shouldn't matter which model frame you buy.

tospace2006 said:
Replaced it myself, it's easier to buy the entire frame assembly + screen rather than just the screen as taking off the screen off the frame is a pain.
Also if you buy frame + screen you have a better chance at finding OEM parts rather than chinese knockoff.
Gotta warn you though the replacement for a screen costs more than some whole phones.
Something like this would be optimal: http://www.ebay.ca/itm/Excellent-Bl...241748?hash=item4af43d5b94:g:VxkAAOSwT4lWThZa
Tutorial on how to swap over all the parts here: https://www.youtube.com/watch?v=mYEwEHRki_8
Mine is the Korean model the 915S and the frame I bought was for 915T and 915P but everything still fit so it shouldn't matter which model frame you buy.
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Click to collapse
Thanks I'll check it out. And yeah while the pricing is huge, this phone is a one of a kind phone. It still doesn't justify the pricing but I'll let it slide because of how much this phone has helped me out with the multi screen and its note taking features

edo101 said:
Thanks I'll check it out. And yeah while the pricing is huge, this phone is a one of a kind phone. It still doesn't justify the pricing but I'll let it slide because of how much this phone has helped me out with the multi screen and its note taking features
Click to expand...
Click to collapse
That's the exact same reason why I wanted to get this fixed. I usually sell off phones before buying a new one but want to keep this around as the first curved phone I ever owned.
Also found out that the headphone jack needs to be replaced with the one that matches your motherboard. Was trying to get audio to work in my car for hours before finding out that the issue was on the phone haha

I have ordered this one
http://www.aliexpress.com/item/Fast...90.html?spm=2114.13010208.99999999.274.5R2YVv
for a common dreaded problem of having vertical green lines appearing on LCD from nowhere (although my fault, it got it dropped on flat floor from my shoulder height a couple of times). In my case the green lines are appearing on the edge panel itself only, so the old LCD maybe useful for me to keep just for an emergency replacement as well.
Does this one looks ok, I mean any of the replacement LCD+Frame+Digitizer combo ordered from either ebay or china would rather be coming from only a handful or sources (resellers), and maybe only one or two manufacturers (who might be manufacturing it as OEM as well).
How was your experience with the replacement LCD, does it looks and feels just like original in screen clarity, colours and touch responsiveness.
Thanks for sharing your experience.

HyperEscape said:
How was your experience with the replacement LCD, does it looks and feels just like original in screen clarity, colours and touch responsiveness.
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Click to collapse
I bought mine with a cracked screen and replaced it myself. It was my first time repairing a smartphone and I followed the same instructions as the Youtube video linked above.
I found the process quite easy, luckily most of the components have screws and the video is easy to follow so I was done after 20 minutes. I can't compare with the previous screen by if I do a comparison with other phones we have at home (Lenovo Vibe Z2 Pro, Nexus 6) the screen looks fantastic!

Cracked Screen

Hey everyone,
It's been a while since I last posted on here, and in attempting to avoid a pessimistic undertone, the G7 Power is actually a really good phone: the battery really does last for ages (I charge it once every two days, and it has never been below 40%), and it is surprisingly loud (everywhere). I am a pretty casual user now, rarely playing games or other media, but I am impressed with the difference compared to upgrading from a Moto G4. Some apps which appear as though they were designed for more premium screens - logos, icons, widgets - definitely lose some fidelity around the edges and these can look a bit poor on the 720p screen, but I have become oblivious (or distracted from) a lot of the finer details already.
And now the question: where, and how, would I be able to repair a cracked screen?
It feels like a pretty silly question; but the screen has 'developed' a crack from the bottom-right corner of the new notch, to about 2cm underneath the power button.
I say develop, as the phone is always within eyesight or kept in a pocket. It has never been dropped onto a surface harder than a pillow, and the case/screen protectors are still yet to arrive. It has been in my possession for about 12 days, and it lasted for 6/7 of those. I still have no clue when or why the crack appeared.
The question is a combination of where/when/how, I have contacted Motorola Technical Support, and explained the situation leading up to the cracked screen. The response was (exactly): "we do not process repair of the screen, what we offer is replacement of the whole device", they also said that this service will cost a fee (shipping + device) depending on the IMEI information. A single crack on the screen resulting in the replacement of a whole device seems pretty excessive, and the support member did not acknowledge that it is a brand new phone, or that it is* under warranty.
This is the first cracked screen from all previous handsets, so I am not sure what to do: is there any way to avoid replacing the whole device? How does this effect any warranty? What if I/whomever repairs the device creates other issues? When would services and replacement parts become available? XDA always has a someone whom is knowledgeable in these areas, and it would be great to hear some helpful advice from the community on how to proceed,
Thanks all,
MrSpuddy
(Also - the phone was bought directly from the Lenovo website - and I was hopeful that the "one free screen replacement" still worked)

mrSpuddy said:
Hey everyone,
[ quote edited to save space]
And now the question: where, and how, would I be able to repair a cracked screen?
Click to expand...
Click to collapse
Please see the teardown video here: https://forums.androidcentral.com/m...-power-xt1955-disassembly-teardown-video.html
I repair a lot of phones as a hobby. And phone that are assembled front to back are hard as hell to fix. You have to remove pretty much everything to get to the screen. Contrast that with something like the Pixel phone where the screen is connected last. You just have to pry up the screen and unplug the cable. Fixing the screen on the Moto G7 may not be worth it.
My recommendation is to use your phone as long as you can and then buy a new one. Hopefully by then it will not be as expensive as it is now. I know, it is not much of a solution...

zerogun said:
Please see the teardown video here: https://forums.androidcentral.com/m...-power-xt1955-disassembly-teardown-video.html
I repair a lot of phones as a hobby. And phone that are assembled front to back are hard as hell to fix. You have to remove pretty much everything to get to the screen. Contrast that with something like the Pixel phone where the screen is connected last. You just have to pry up the screen and unplug the cable. Fixing the screen on the Moto G7 may not be worth it.
My recommendation is to use your phone as long as you can and then buy a new one. Hopefully by then it will not be as expensive as it is now. I know, it is not much of a solution...
Click to expand...
Click to collapse
The solution provided by the company was just to buy a new phone; which was not very helpful at all. My collection of screen protectors arrived, and the one on the phone is a lot more robust than the original screen.
Thank you for providing the video.

These screens are very easy to replace... Multiple times...
I have the moto g7 and I have replaced the screen four times, and I'm getting another screen in the mail this weekend, because this *[email protected]_-HJN' SUCKS DONKEY WHATEVER. I like the phone, but for some reason, the screen doesn't like to stay in one piece. All you need is a hair dryer and a new screen. Amazon has them. But you have to watch out; there are counterfeits out there. Buy from two different vendors, and return the counterfeit. Here's how to tell: make sure the printing on the ribbon cable is the same as the one you're replacing. Make sure that the printing on the back plate is the same as the original. You won't know until you take the screen off, which replacement is legit. But it's just one connector and some glue. Way easy, or mail it to me and I'll fix it.

How many have glue in display issue?

Hey guys, quick check in. It seems all my coworkers and friends who have the N20u have this problem at certain stages.
There's reports online of excess glue during teardowns and it seems like it's staining the display. Samsung has been super lack on replying back to me with answers.
Mine was perfect until it started to show slightly around the camera cutout, then within the last day it's a huge chunk of the center of the display. So it's something that happens fast and suddenly. What do you guys think?

Display failure. I highly doubt the adhesive is "staining" the display. That outline doesn't correspond to the internal parts.
Manufacturing defect in the display it's self. Perhaps heat fried display drivers from excessive CPU heat ie insufficient heat sink capacity. There's been reports of poor heat sinking on at least some of these devices.

blackhawk said:
Display failure. I highly doubt the adhesive is "staining" the display. That outline doesn't correspond to the internal parts.
Manufacturing defect in the display it's self. Perhaps heat fried display drivers from excessive CPU heat ie insufficient heat sink capacity. There's been reports of poor heat sinking on at least some of these devices.
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Well they're calling it samsung glue gate, it's happening to phones older than a year and it's a actually very common in many parts of the internet.
I'm surprised it's not big on XDA yet but we are more fanboyish then the rest of the world.
I absolutely love my note, I still plan on keeping it even with the discoloration.

coilbio said:
Well they're calling it samsung glue gate, it's happening to phones older than a year and it's a actually very common in many parts of the internet.
I'm surprised it's not big on XDA yet but we are more fanboyish then the rest of the world.
I absolutely love my note, I still plan on keeping it even with the discoloration.
Click to expand...
Click to collapse
I can't see how it corresponds to any of the internal parts on the teardowns.
All the newer Notes use lots of double sided adhesive strips. It's pretty much chemically inert.
Displays can be damaged by heat and pressure, like a battery failure. A control portion of the matrix of the display ie drivers may have been damaged more likely by heat but maybe pressure. That would explain the odd shape and size. The actual damage portion could be very small it's self but effect a large area.
Try running Screen Test to get an idea of what group of pixels are damaged to get more clues to the cause and actual damage.

I have this issue on my N20U. It was much worse at the beginning but I read that putting the phone in direct sunlight would solve the issue. I did that for like 30 minutes and to my surprise it almost went away. It has been a week after I did that and I barely see the rectangular shadow on the grey backgrounds as I used to see them before.
I still don't know if I should get a new phone, is this issue serious? I mean does it lead to the screen dying on me suddenly or not.
I hope some expert answers

blackhawk said:
I can't see how it corresponds to any of the internal parts on the teardowns.
All the newer Notes use lots of double sided adhesive strips. It's pretty much chemically inert.
Displays can be damaged by heat and pressure, like a battery failure. A control portion of the matrix of the display ie drivers may have been damaged more likely by heat but maybe pressure. That would explain the odd shape and size. The actual damage portion could be very small it's self but effect a large area.
Try running Screen Test to get an idea of what group of pixels are damaged to get more clues to the cause and actual damage.
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Click to collapse
The point is that this defect follow exactly the same rectangular shape with that oval part at the bottom on all the Note devices I saw online including mine ofc.

ghassan haddad said:
The point is that this defect follow exactly the same rectangular shape with that oval part at the bottom on all the Note devices I saw online including mine ofc.
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Click to collapse
If you look at the teardown vids or pics you can see that none of the subassemblies or components match that position*. Therefore the defect is in the display itself especially if you can alter its appearance by heat.
It could also be a failure on the mobo but that's probably less likely vs a display failure. All the display drivers are integrated into the display. A AMOLED display is a very complex, busy piece of hardware.
It should be replaced... that's my estimate.
Since the introduction of the variable rate displays all manufacturers have been having issues some more, some less. Most of the issues are with color rendering, but some are outright failures. You see very little of this with the Note 10+ even after 2+ years.
*I'm referencing the OP's original post. If yours differs see if a subassembly matches up with yours. Samsung makes extensive use of double sided tape in the assemblies. As I stated earlier the adhesive is pretty inert. It may be putting pressure on the display if the wrong tape was used or not mounted to specs or a part was out of spec. Samsung will substitute parts due to shortages during a production run. This is introduce unforeseen consequences.

blackhawk said:
If you look at the teardown vids or pics you can see that none of the subassemblies or components match that position*. Therefore the defect is in the display itself especially if you can alter its appearance by heat.
It could also be a failure on the mobo but that's probably less likely vs a display failure. All the display drivers are integrated into the display. A AMOLED display is a very complex, busy piece of hardware.
It should be replaced... that's my estimate.
Since the introduction of the variable rate displays all manufacturers have been having issues some more, some less. Most of the issues are with color rendering, but some are outright failures. You see very little of this with the Note 10+ even after 2+ years.
*I'm referencing the OP's original post. If yours differs see if a subassembly matches up with yours. Samsung makes extensive use of double sided tape in the assemblies. As I stated earlier the adhesive is pretty inert. It may be putting pressure on the display if the wrong tape was used or not mounted to specs or a part was out of spec. Samsung will substitute parts due to shortages during a production run. This is introduce unforeseen consequences.
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I already checked that and had the same conclusion that it had nothing to do with any of the internal components. But I still can't understand how all the phones have the same (Gluegate) pattern

blackhawk said:
...Samsung will substitute parts due to shortages during a production run. This is introduce unforeseen consequences.
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Samsung possibly scotch-taped our phones? lol.
Haven't had any issues w/ my N20U.
Do y'all have screen protectors on your phone that have glue gate?

jsusang said:
Samsung possibly scotch-taped our phones? lol.
Haven't had any issues w/ my N20U.
Do y'all have screen protectors on your phone that have glue gate?
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It may be a plastiser reaction between different incapable plastics. If so it will get worse.
This is more likely.
Lol, anything you read on Reddit needs to be taken with a grain of salt.

It doesn't matter what it is, it's a Samsung defect somewhere with all notes it appears.
I don't think anyone knows exactly, I don't think Samsung will disclose it's defects, all we should care about is they acknowledge their mistake whatever it is.
Frankly I don't care what it is, it's still Samsung's fault and your note display will eventually show this as well. I've seen so many already, I thought mine was perfect untill it's not and happens overnight almost.

Hey everyone.
This problem exists, and you can change the display under a warranty or insurance.
"But if you don't have any of those here is a quick & tested fix for the issue known as "Glue Gate
Leave the phone under direct sunlight for over an hour and boom, all of that stuff will disappear.
Cheers.

Getting similar issue on my note 20 ultra.

jsusang said:
Samsung possibly scotch-taped our phones? lol.
Haven't had any issues w/ my N20U.
Do y'all have screen protectors on your phone that have glue gate?
Click to expand...
Click to collapse
It may be related to a jig or process used in manufacturing the display. Maybe an incomplete UV cure but not sure what if anything display component related is found in that rectangle.
It may be a stiffener or a damping component of the display. Interesting... and very annoying.
The defect may be only present in certain batches.
I'm even more glad I stayed with the N10+'s. Samsung's got sloppy after that, lots of different problems in multiple models. Pretty sad that Samsung can't stop dropping balls. Even their designs suck now, but look at all those glowing reviews. Fake news, fake news everywhere...

My N20U (Android 12, One UI 4.1, latest update: Sept. 2022) does not have any display issues...yet...but have noticed that when the brightness is set very low, the display is too bright.
Using N9 as daily driver instead of N20U.
@asimklicks
Sorry you have screen issues w/ your N20U.