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[Q] Circle of dead pixels suddenly appeared

Hi Guys
I've seen a couple of posts about this on forums but, I've had a similar thing to a few users now, where I have 2 circles of "Dead" pixels appear on the phone.
Seemed to appear suddenly today at work. I've not dropped the phone (today) but, I have had it in my pocket when getting out the car and, it might have been caught between my leg and steering wheel of the car.
I know there's been some suggestions of placing the phone in a carrier bag and, then in the fridge for a couple of hours (well, couple of hours to a weekend). I'm a bit nervous of this but willing to give it a try.
Just wondering though, does anyone have any explanation for why this happens? I can't see it being physical damage to the screen, as otherwise there would be whole columns of dead pixels or spider patterns with a crack. In the middle of the circles, it seems to be sub-pixels that are out (Blue / Red - Green seems to be OK). Also, has anyone else had the same experience and tried putting the phone into the fridge and, does this work? Annoying though it is, I'd rather live with it than knacker the phone totally lol.
I've attached some pictures to demonstrate what I mean... Note, on the blue one, it looks as though there's a pentagram dotted in the lower circle... Satanic Possession? lol
Kind Regards
Daryl

Well,Nothing of those homemade methods will help
maybe the screen got pressed too hard..got hitted by something..
take it to a lab

Probably just enough pressure and maybe battery and body heat, did the same with my Acer and a till reciept scrunched up so now have a multi-coloured circle in centre of screen... doubt there's a fix except replacing it
Rooted Xakep E320/C6 EUU Hacked Update

Thanks for the feedback on this. I think you're both right. The screen is slowly getting worse. The sub-pixels in the middle of the circles have repaired themselves but, the horizontal lines of dead pixels are slowly expanding horizontally across the screen.
I think I'm going to have to face the fact that its broke and see about getting a new screen fitted. I'd normally do it myself but, I've seen how well the digitizer and LCD are glued together, and to the case lol (HTC Sensation).
Am thinking it has to be a pressure 'injury' when getting out the car and, maybe it got trapped between my leg and the steering wheel.
The good news though, at least I have an excuse to nick my tablet back off my son lol

Well... bugger me rigid lol. As I was typing my last message, I thought "sod it, I may as well try putting the phone in the fridge to see if it does any good" After all, I had nothing to lose (as long as I was careful of condensation on the warm up) and... it does actually seem to be having a positive effect!!
Attached 2 more pics... One was taken at work at 3pm, one was taken after 80 minutes in the fridge at 11:30pm (note, the screen had gotten a little worse between 3pm and 10pm).
I've put it back in the fridge for another couple of hours and, will post an update on progress.
Ever the optimist once more

lol at the pentagram. Yeah it's probably because of pressure or some other physical damage. Do you have warranty?

Nope, the phone is 18 months old, I rang 3UK and, apparently the warranty is only 12 months so, bummed out there.
Have got the phone back in the fridge after noticing how much of an improvement the first blast of cold air made to it lol. Fingers crossed. I can't believe such a simple thing might actually make it better again

Bummer. Have a hard time seeing the fridge as a permanent solution, yeah you could always try ifixit if you think it's worth a shot.

This is true, I cant see it being permanent either. I did take a look at replacing the screen on YouTube and, it seemed like a straightforward enough task but, not sure about the whole glue thing between motherboard and screen, and screen / digitizer. I know it'll need heating to melt the glue a little but, the video I saw indicated that his heat gun was at 420 degrees Celcius... the psycho!!
Am hoping I can get another 6 months out of the phone, so that I can get an upgrade to a One X / Galaxy S3. I've really loved the phone and, will be sad when it eventually goes.

Just to give anyone interested a bit of a status update... Just about to go to bed and, need the phone for my alarm in the morning so, pulled it out of the fridge again lol.
As you can see from the attached though, it does seem to be still improving.
Going to run the dead pixel fix app overnight (not that I believe this will do anything spectacular) and, may do another round in the fridge tomorrow night. Of course, I will keep you posted.
For now though, the latest comparison - between 11:30PM (the improvement I posted earlier) and 1:30AM. Once again, you can see that the dead pixels do seem to be returning to life.

Well from the pics I'm gonna try it myself not looked up how the screens are made up but the cold could be doing several things as shrinking membranes (those touching may separate) and crystallizing the LCD (expanding the Liquid Crystal) to fill the gaps made at the pressure point, that's my guess so throwing it in the freezer tonight
Thanks for continued updates
Rooted Xakep E320/C6 EUU Hacked Update

I probably wouldn't recommend throwing it into the freezer. Just a gut feeling but, as the temperature in there is well below freezing, I think it would do more damage than good. At least in the fridge, it's only around 4 degrees C so, technically still within the operating temperature range of the device.
Also, when you do take it out, make sure you don't just throw the battery straight back in. As soon as it comes out, it gets quite a hefty amount of condensation on it. The last thing I would want is for something to short on the device when it gets its power back and fry your logic board :s
Not much improvement on last night in running the LCD fixing application (as I thought) so, thrown it back into the works fridge - much to the amusement of works colleagues lol. I'll take it back out around lunch time, see how it is, and post the comparison between 1:30AM last night and lunchtime today...
Fingers X'd

Latest on phone: My director at work advised I should check on operating temperatures of the phone to see how cold I could take it safely. Turns out that they are electronically safe at temperatures of up to -40 degrees C (although there's no way I would actually test this and wouldn't recommend testing it to anyone).
Following from this, I put it in the freezer at work for an hour (after being in the fridge at work for 2).
Not posted the before picture but, here's three pictures of how it looks at the moment. One on a pure white screen then, to demonstrate that it's not just the pixels being stuck white instead of not working, I have also done a shot of my home page, and a shot from a game.
I have a doubter at work who stated quite daringly that he would eat his underpants if the cooling of the phone worked... Now... All I need to do is prove why it's worked, then find some recipe's for Underpant Madras... any suggestions as to both would be appreciated lmao

Googling now and second post gives this http://forum.xda-developers.com/archive/index.php/t-687247.html I'll see what else pops up and add to this posting here
Wiki lol -> http://en.wikipedia.org/wiki/Touchscreen <- I guess from this and type of screens now being used it's an adhesive layer between the back and front glass that is 'spread out' so no separation between back and front conductors, freezing may crystallize the adhesive and on warming the original surface pressure may force the adhesive back and conductors are separated again ;-)
Rooted Xakep E320/C6 EUU Hacked Update

Just noticed my own screen (or rather noticed it less lol) my spot has gone, although not as bad as your own screen only colour swirls on screen pressure no black/white pixels, I did have my phone slide and bounce off my knee that may have been enough for mine lol was looking forward to fridging it this I will be remembering though
As for a recipe for the grundigs i'd serve them raw .... 3 days worn .... why make it easy lol
Rooted Xakep E320/C6 EUU Hacked Update

Right it came back not as bad so I'd recommend a hard front cover, bit of a bind if they don't flip but it's that or faulty screens
Rooted Xakep E320/C6 EUU Hacked Update

Hi
Been a little while since my last update so, checking in. I don't have any extra pictures at the moment but, the cold is really starting to make a big difference.
I took it out the ice-making compartment at work at lunchtime and, the screen is mostly repaired. I would say about 5 - 6 dead pixels in a line now, around where the "beak" was on my satanic chicken (lol)
It's still in the fridge at home at the moment and, will probably stay there most of the weekend. This last bit is being quite stubborn to shift but hoping that it does shift and, when it does, it goes for good.
I'll let you know how it goes anyhow. I'm simply stunned by the improvement so far though

Yayyyyyyyy!!!
Well, the great news is the phone is now completely 100%
I've attached a photo of the screen with my home wallpaper on it... The trouble is, I can't remember exactly where the fault was so I can't get the exact same screen so, I've taken a wider shot which still demonstrates that there are no dead pixels.
I did have a bit of trouble getting Wifi and the SD card to read when I first powered back up from the latest (4 hour) stint in the freezer but, whipped the battery straight out and let it settle back to room temperature some more, then used a hairdryer just to ensure that any last bits of condensation had cleared up.
Fully working phone once again. I think I'll serve underpant soup at work on Monday lmao.
Thanks for following this little thread that I'd done and thanks for your input too. It's certainly been an interesting journey and, hopefully someone else with a similar problem can benefit from my experience too.
Kind Regards
D

What a cool way to fix your phone I have a Nokia 6303 classic with dead pixels. I will place in the fridge overnight and wait for the results next morning.

Good to hear it's running again, bear in mind it wont take as much to bring the fault back if pressure is applied again but from my own phone it does wear off so repeating the damage is repairable but will probably shorten it's life.
And please by all means post the pics of the garnished garment meal
Rooted Xakep E320/C6 EUU Hacked Update

Phone Not Turning On - ATT LG G3

I have the LG G3 and was using it no problem today and was sending messages on whatsapp.. I left my room and returned about 5 minutes later and my phone was not turning on. I troubleshooted it myself by removing the battery and leaving it out compltely to reset itself. Did it multiple times but the phone just wasnt responding. Also the phon was not hot or overheating.
I went to the ATT device help center to get it checked out and they told me the water sticker was activated on it. That pissed me off completely because my phone has never been in contact with water. I know people will say it never did but i seriously havent had it fall anywhere or have water spilled on it. How does something like this change color?
My phone does overheat from time to time but im not sure if that alone would cause moisture to make the sticker change colors.
I am so frustrated cause ive had the phone for 5-6 weeks and replaced the bodyguards screen protector once already and im not in the mood to shell out another 200 to insurance plus the bodyguards tempered glass screen protector.
Can overheating cause the sticker to change colors?

grkmaster said:
I have the LG G3 and was using it no problem today and was sending messages on whatsapp.. I left my room and returned about 5 minutes later and my phone was not turning on. I troubleshooted it myself by removing the battery and leaving it out compltely to reset itself. Did it multiple times but the phone just wasnt responding. Also the phon was not hot or overheating.
I went to the ATT device help center to get it checked out and they told me the water sticker was activated on it. That pissed me off completely because my phone has never been in contact with water. I know people will say it never did but i seriously havent had it fall anywhere or have water spilled on it. How does something like this change color?
My phone does overheat from time to time but im not sure if that alone would cause moisture to make the sticker change colors.
I am so frustrated cause ive had the phone for 5-6 weeks and replaced the bodyguards screen protector once already and im not in the mood to shell out another 200 to insurance plus the bodyguards tempered glass screen protector.
Can overheating cause the sticker to change colors?
Click to expand...
Click to collapse
Very odd. Overheating alone shouldn't cause such. But your daily activities may, based on do you do alot or any activity where humidity could build up within your pocket, purse or whatnot, where you store your device? Neither of those should cause it, either, but technically might? Definitely makes little to no sense. Also, are you certain that nobody else could have gotten it wet when you weren't around? Not trying to question your intelligence, but kids these days and/or anyone, for that matter... Probably have not helped much, but your situation is one of the more odd that I've seen, based on the facts you've provided...

Ker~Man said:
Very odd. Overheating alone shouldn't cause such. But your daily activities may, based on do you do alot or any activity where humidity could build up within your pocket, purse or whatnot, where you store your device? Neither of those should cause it, either, but technically might? Definitely makes little to no sense. Also, are you certain that nobody else could have gotten it wet when you weren't around? Not trying to question your intelligence, but kids these days and/or anyone, for that matter... Probably have not helped much, but your situation is one of the more odd that I've seen, based on the facts you've provided...
Click to expand...
Click to collapse
Maybe humidity cause I was in greece on vacation and it was really hot. My phone even shut off cause it overheated. Im trying to remember if water was spilled on it but I cant even recall it happening.
I have a case 2 layers from reaching the back of the phone but then again that could mean little to nothing. I called LG themselves and im shipping my phone to them. He told me the LDI is on the battery and on the top corner by the camera. The battery is white but the one in the upper corner is orange. They will look into the phone to see if it is actual water damage and if it is, ill just see what they will charge to repair it. If its not worth it ill just have it sent back to me and figure from there.
Ive read online that the LDI(all phones) does get tripped very easily which i find to be really retarded if true.

Ker~Man said:
Very odd. Overheating alone shouldn't cause such. But your daily activities may, based on do you do alot or any activity where humidity could build up within your pocket, purse or whatnot, where you store your device? Neither of those should cause it, either, but technically might? Definitely makes little to no sense. Also, are you certain that nobody else could have gotten it wet when you weren't around? Not trying to question your intelligence, but kids these days and/or anyone, for that matter... Probably have not helped much, but your situation is one of the more odd that I've seen, based on the facts you've provided...
Click to expand...
Click to collapse
So I sent it to LG and I just received it back at no charge... It says they replaced the flash memory and nothing about water damage and now my sticker is white again.. I'm glad I i was right that the water damage was bs

Busted Screen...Design flaw?

:crying:
LONG VERSION:
Well when I first got my idol 3 on May 23rd the first thing I did before turning it on was to install a cheap plastic screen protector. I then turned it on, played with it and poured over the outside of the phone. Build seemed good. The only area I genuinely disliked was the design choice laying the glass screen on TOP of the frame/bezels. It looks nice but I thought at the time, 'makes me worry about dropping it, even with a case'. I always use TPU cases with no problems and installed it on the idol. Today my screen shattered. I did not drop the phone (haven't dropped it once in the 3+ weeks I've owned it). I did not bump into anything. The phone was in my side pocket of my work pants (not 'skinny' jeans I wear loose pants/jeans. Side rant: no disrespect to the hipsters but skinny jeans are not in my vocabulary, I don't know anyone that looks good in them ) while I drove from work around the corner to Wegmans (grocery store). Got in the store and pulled out my phone only to see a shattered screen. I thought it was my tempered screen protector ( I put that on a few days after getting the phone once they were in stock) until I noticed I couldn't use the bottom 2/3 of the touchscreen. Digitizer was shot. Ugh. Looking back the only point I can think of where any pressure was applied to the screen would be when I got out of the car and my pants probably tightened when pivoting off the seat. Seriously. That's it. I must have done the same thing 2 dozen times as I almost always go to Wegmans after work and since it's so close I leave the phone in my pocket (loose pockets!!). Afterwards while driving home I always put the phone in it's holster on the dash. I got home and pulled the tempered glass off (incidentally the glass protector is fine..) and took a closer look. Remember "Bendgate" with the 6-plus? Yeah my phone is also ever so slightly bent as well. I baby the hell out of my phone, not a scratch or nick anywhere on the body. I'm so disappointed. I absolutely love this phone and yesterday I would rate alcatel/the phone a 4.5 out of 5 for a stellar product with few issues (obv. the pervasive DT2W issue). But after today I strongly believe they messed up their design by putting the glass on top of the frame and not embedded within the bezels like almost every other phone out there. I'm preparing my email to alcatel now in hopes I get something from them but I know they have no reason to believe my story as to how this happened. I don't believe my actions were a result of misuse by any means as I've owned plenty of smartphones without ever breaking one. I don't expect anything from Alcatel but I seriously hope their next iteration of this phone will be better protected. I'm creating this thread as a warning to all the other owners out there that you need to be very careful handling this phone, If a simple motion such as this can result in a broken screen then I'm sure that a drop will be just as bad even with a tempered glass protector. So everyone PLEASE be careful! Personally I am distrustful of the device's build quality now and will hang on to this until I can buy a replacement screen/digitizer and attempt to replace it myself ( a review on Amazon a few days ago mentioned that screen replacement costs $150, almost the price I paid for the thing) though I will wait to hear back from Alcatel. I'll try to upload a couple pics of the phone, but really all you'll see is an otherwise pristine phone with a broken screen and the leftover residue from my tempered protector (now removed). Ugh, this sucks
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF

I can't believe this phone broke that easy, it was either a defective phone or its just fragile. I'm really thinking of returning this phone since it has so many things to it.
Sent from my 6045I

I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.

Dang I have a tpu case and tempered glass but I'm scared now lol thinking of returning and getting a OPO
Sent from my 6045I

I seriously considered the opo but for me band support was paramount. I wonder if a hard case would be better for this phone, I know they're harder on the body but would presumably give a bit more structure for the phone. OT, I finally have a use for the reversible feature as it allows me to type on the phone and open most apps flipping the thing upside down over and over :/

Hopefully its not a defect to all phones. I only have till Monday to figure out if I want to return it
Sent from my 6045I

psu2fan said:
I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.
Click to expand...
Click to collapse
Have you approached Alcatel to see if they will replace the device/display under warranty? Clearly you did not do anything out of the ordinary - drop it to knock it against something - so they *should* replace it, and if not, you should be able to take it up with your credit card company. I feel sorry for your situation. I got my phone for $200, have no problems except the lag ( and more recently more frequent d2w issues ) - and I am waiting for something like you to happen to me. At that time I will have to take it up with Alcatel , because I certainly want to keep the device, for its bright screen and loud speakers alone, for the $200 I paid.
Electronics are not flawless articles - but my suggestion would be give Alcatel support a chance. This will also tell all of us, how good their support really is. Abt 4 years back, I was one of the lucky ones that got in on the $99 HP Touchpad sweepstakes - and right after I got it, the display panel started malfunctioning. So I took it up with HP and they sent me a prepaid box - and had me ship the tablet back to them - and returned it to me after replacing the display. Since that day, that device has been a workhorse for me - Best $90 I ever spent on a piece of electronics. So my point is - sometimes - your immediate experience will be negative - but it is worth give it another chance. And these days, usually your CC company will come to your rescue in such matters.

Oh absolutely. I guess I wasn't very clear about that but I'm retelling my story with them. I certainly hope they do something about it, I just have my doubts.I'll have to read through the terms on my credit card, can't remember if I used Amex or Discover for it.. but I thought you just got an extended warranty through them, no?

Ok I sent out my lengthy email to Alcatel just now, so I'll update this thread when I hear back from them. Also I looked into my purchase and I did use Discover which includes 90-days device coverage including broken screens so I'm covered in case Alcatel doesn't come through. Thanks stl1859, I would not have remembered that if you didn't mention it.

psu2fan said:
:crying:
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF
Click to expand...
Click to collapse
many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?

DallasCZ said:
many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?
Click to expand...
Click to collapse
I know it's hard to believe, I have a hard time believing it. Which is precisely why I posted about this. And yes it was minimal to moderate pressure. I did not drop the device, it was in my pocket and I didn't bump into anything. The only pressure exerted was from my pants as I shifted to the left to get out of the car. I've certainly been fortunate over the years to have never broken a screen; I've dropped my previous phones a handful of times, even rolled over one while it was in my pocket. If any of those things would have happened and resulted in a broken screen/bent phone I wouldn't be posting here.. I expect that outcome in those situations. Also no I don't expect Alcatel to believe me, which is why I was so worried about spending my money on a device only to have it fail in this manner. Thankfully due to the suggestion of another member I will be covered thanks to my CC company.

You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.

stl1859 said:
You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.
Click to expand...
Click to collapse
Yes, I'm currently waiting on them. Since I submitted the support email going into the weekend I'm giving them through Monday to reply before I start calling them.

Well, As expected.. BTW the phone number listed is not valid. Had to initiate claims online at alcatel.finetw.com Customer care didn't care (haha) how the phone broke, though I wouldn't expect them to. I'll include a copy of my original email with the phone so that hopefully the tech at least takes a look at the strength of the phone.
Dear xxxxxx,
Thank you for getting in touch with us. We understand your concern and we will be happy to assist you. Unfortunately with physical damaged the warranty gets void, so you can contact the repair center and ask how much they will charge you to fix device, the phone number is 496-484-6610..
Best regards,
ALCATEL ONETOUCH

First, that is a pathetic response. With that kind of attitude, they are not going to gain many customers. Second, I don't think that is a valid statement at all. Defects can cause 'physical damage'. It is a piece of electronics after all . If they are not covering 'physical damage' - what are they covering - emotional damage !!!
They probably meant physical *abuse* - which in your case - there was none. So I do not think they have grounds to decline warranty. It appears that they are simply assuming there was 'physical abuse' . Let me ask you - did you explain the incident - to the level of detail that you did over here ? ( meaning how it was in your pant's pocket - and how there might have been some pressure when you tried to get out of your vehicle , etc etc. ) - Or did you simply tell them that you discovered the screen to be shattered one fine day when you took it out of your pocket ?
Are you still engaging with them, or are you going to go to your CC company now ? I am disappointed with their support. Clearly, the only way they can sell anything if they keep pricing their products dirt cheap. Even then, I would think twice before buying from them.

I'm just thinking that this is going to be my last Alcatel product if I even decide to keep it. This support is pretty bad.
Sent from my 6045I

I keep mine in jeans, including skinny jeans and don't have these issues. It doesn't have much give so I have to position it in the pocket with the least pressure points. I would expect screen separation before screen cracking since it is plastic. I have had issue when its hot the double tap to wake will turn on the lock screen and dial contacts if the pocket is big enough for it to move around. So far I am impressed with dragontrail being less prone to fingerprints, but I do everything to avoid scratches and cracks short of a screen protector so take that into consideration.

i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app

This is really the crux of it. And why I said I did not expect them to do anything. The only way to uncover a design flaw IMO is if this starts happening a lot (like bendgate.. well maybe not a lot in that case but some people showing on video how easily it bent). Also yes I went into great detail about the when/where/how the device broke. I also included the details with the phone, imploring the tech to at least look at the device to determine if there's a structural weak point or something. Sorry I took so long to reply, I've been getting my backup device (LG Leon.. ok phone for price but slooooow) setup and haven't been to the site in a few days.
gavolo said:
i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app
Click to expand...
Click to collapse

Yeah I'm going through the CC company now. Interestingly I had to pay $40 to send the device back listing the screen as broken, so maybe (knock on wood) it won't be as expensive after all

Screen Discolouration

My Z3 has just started showing a spot of discolouration at the top left of the screen, right by the charge port.
A phone repair guy told me that this is caused by overheating, does anyone else have experience with this? The place I purchased the phone from told me over the phone they wouldn't replace this under warranty due to my neglect putting too much pressure on the screen at that point, are they kidding me!!!
See attached photo

I had a similar issue but my phone had that color all over the edges and they did replace it under warranty. But mind you the screen they replace it with is not the original sony display. It looks and works OK but i dont think its the original one. Also I doubt the gorilla glass quality after replacement.

Interesting I was just about to post same issue, I have this green discolouration around all the edges of my phone as the pic attached shows, thought my eyes were seeing things,but it has definitely has gotten worse over the last few weeks, it easily seen on greys or white background.

Same like mine problem...
http://forum.xda-developers.com/showthread.php?t=3182816

I've got the same issue on mine, but rather worse and mine is nearly a year old. Had no issues up until about a month ago an then a small bit of discolouration, then there was a second spot and then eventually it became what it is now it's been gradually getting worse and worse.

Kussie said:
I've got the same issue on mine, but rather worse and mine is nearly a year old. Had no issues up until about a month ago an then a small bit of discolouration, then there was a second spot and then eventually it became what it is now it's been gradually getting worse and worse.
Click to expand...
Click to collapse
Maybe you push you power button too hard, lol.
It was also interesting to note that the Z2 had the exact same issue reported and displayed

hmsq said:
Interesting I was just about to post same issue, I have this green discolouration around all the edges of my phone as the pic attached shows, thought my eyes were seeing things,but it has definitely has gotten worse over the last few weeks, it easily seen on greys or white background.
Click to expand...
Click to collapse
And wow your screen is bad

The king's dead, and there is no successor (Review after four months with the Moto Z)

So I got the Moto Z for my birthday, September 19th, and today February 6th I have to consider the phone as dead, as there's too many problems with it..
First problem I had with it, was the vibrator, it made a noise as if it's rubbing against the chassis. This happened after about a month and never went away.
It was problem free for the most part, up until after Christmas, when I put it in my pocket, went for a walk with the dogs, pulled the phone out mid walk and.. The screen was cracked.
A single hairline crack from edge to edge.
I've noticed the glass lifting off the frame on the right side, and so I believe the battery is swelling up and this caused the crack.
There's no pixel damage, but after this all kinds of problems have been surfacing, the screen won't always turn on when someone is calling.
The bottom proximity sensor won't always wake the screen any more.
The finger print sensor is made of plastic, and is now so scratched that I have trouble unlocking the phone with it.
Battery life was never even half decent, if I didn't charge it to and from work I couldn't make it last 12 hours.
Now it's even worse obviously.
Phone can die at any time when it drops below 10% charge, like no "shutting down" notification, screen just goes black.
Connecting the charger it'll go from 0% to 15% in seconds, or take 20 minutes to even boot again.
The ringtone/earpiece speaker has cracked, and is completely unusable now, at the very lowest volume there's a marked crackling noise, turning it up you can't hear what people say on youtube or when making calls.
The magnetic compass has never worked right, it'll make large jumps when turned south, by about 20 degrees west or east.
Makes playing Pokémon Go quite difficult as it'll jump uncontrollably around the south mark.
Occasionally the map will just keep rotating until you make the calibration movements 2-3 times.
It'll drop 4G connectivity and the reception is about half as many bars as my Moto X 2014.
The frame was bent when I climbed up a attic ladder, so the aluminium quality is rubbish. (A few weeks after the self-cracking incident)
I tried contacing Lenovo, but they won't take the battery for warranty as the glass is cracked, the fact that I tried telling them the crack is because of the battery was left on deaf ears.
My wife's HTC One M7 had the same thing happen after 11 months and they replaced the entire phone no questions asked.
Lenovo didn't keep the hardware designers, and is simply trying to churn out a few Lenovo phones with the Moto name before the brand name is truly dead.
In conclusion; Motorola is dead. Don't buy this phone.

You maybe got a bad one, it can happens. I also have the Moto Z and I use it everyday with my moto 360, I bought both like 3 month ago. Also I'm on Nougat and I don't have any issue that you describe, the only thing I also notice is the phone auto shutdown but below 5% which I find normal to save the battery, other phones maybe shutdown at 1% but in fact there still a couple of % more left.

Wow that sucks. Sounds like you got a dud. My Z has been excellent. battery has been amazing and haven't had any problems with the vibration motor.

wilder_mason said:
Wow that sucks. Sounds like you got a dud. My Z has been excellent. battery has been amazing and haven't had any problems with the vibration motor.
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Same here. I've had it since November and no problems at all.

Hahahahahahaha That was a funny post. It was satire right?
I've had 4 Moto Z's and loved them all. 2 Verizon variants, 1 Verizon Force variant, and one US unlocked. The frame on this phone is incredibly sturdy as seen here:
https://youtu.be/kZOfYo4JDIw
All of the damage to your phone has nothing to do with Motorola and everything to do with YOU. Phones don't damage themselves, the speakers don't crack, the fingerprint readers dont scratch themselves, it was you. It sounds like you trashed your phone and now are trying to place blame on someone else (Motorola).
For you to come in here and tell everyone not to buy this phone is absurd. Like I said, I've had 4 of these phones and not one has shown any problems at all. The problem is yourself, not Motorola, not Lenovo, not self-shattering glass, and not self-scratching metal.
You dropped your phone down a flight of concrete stairs and it fell end over end bouncing on every step on the way down. It cracked your screen, scratched your fingerprint reader, jarred your vibrator loose, cracked your speaker, and uncalibrated your compass. Lol That's what happened.
PS the proximity sensor can be finicky. That's the one thing I'll give you. The rest is "rubbish".

BTW, that "sudden shutdown" I experience on my G5, too and it's really bad. After 10-12 it gets down rapidly and sometimes it takes only 30 seconds of usage for the phone to shut down after you are 10%.

tersagun said:
BTW, that "sudden shutdown" I experience on my G5, too and it's really bad. After 10-12 it gets down rapidly and sometimes it takes only 30 seconds of usage for the phone to shut down after you are 10%.
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The battery expanding, cracking the screen, and causing the phone to shutdown randomly at or below 10% should be replaced as a defect. He has a good point with that part. But unfortunately in the warranty it specifically states everything to do with the battery is not covered under warranty. Pretty sneaky way of Lenovo to basically *not* warranty this phone because the battery is locked in and part of the whole construction.
I have to agree, if you haven't bought one yet, don't do it. I do like this phone for its features and mods, but it is designed to be completely disposable. Prices of phones with locked in batteries really should be half the price of what they are.

Dude you need a Z force

If I couldn't have a Force and camera wasn't a huge issue, I'd get a Play. I see no point getting a Z if you can get either the Force or Play unless you just want a really skinny phone.

seh6183 said:
Hahahahahahaha That was a funny post. It was satire right?
I've had 4 Moto Z's and loved them all. 2 Verizon variants, 1 Verizon Force variant, and one US unlocked. The frame on this phone is incredibly sturdy as seen here:
https://youtu.be/kZOfYo4JDIw
All of the damage to your phone has nothing to do with Motorola and everything to do with YOU. Phones don't damage themselves, the speakers don't crack, the fingerprint readers dont scratch themselves, it was you. It sounds like you trashed your phone and now are trying to place blame on someone else (Motorola).
For you to come in here and tell everyone not to buy this phone is absurd. Like I said, I've had 4 of these phones and not one has shown any problems at all. The problem is yourself, not Motorola, not Lenovo, not self-shattering glass, and not self-scratching metal.
You dropped your phone down a flight of concrete stairs and it fell end over end bouncing on every step on the way down. It cracked your screen, scratched your fingerprint reader, jarred your vibrator loose, cracked your speaker, and uncalibrated your compass. Lol That's what happened.
PS the proximity sensor can be finicky. That's the one thing I'll give you. The rest is "rubbish".
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Why would I lie?
I'm genuinely sad, this was my birthday present (to myself) after a really long wait, as I couldn't afford the 2015 model last year.
I haven't mistreated it, I've been super careful.
I've been a Motorola fanboy since the V3i, owned most models since then.
Based on teardowns, it's built like a Lenovo device, and that confirms it for me at least that they've probably fired the old chassis engineers.
I know it's a bit ridiculous, but I feel a bit lost now, I want a new smartphone, but there's no other brands I've ever enjoyed..

Shadowdancer123 said:
Why would I lie?
I'm genuinely sad, this was my birthday present (to myself) after a really long wait, as I couldn't afford the 2015 model last year.
I haven't mistreated it, I've been super careful.
I've been a Motorola fanboy since the V3i, owned most models since then.
Based on teardowns, it's built like a Lenovo device, and that confirms it for me at least that they've probably fired the old chassis engineers.
I know it's a bit ridiculous, but I feel a bit lost now, I want a new smartphone, but there's no other brands I've ever enjoyed..
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I'm still using my Moto X (2014) and similarly consider the Moto Z (dual SIM preferably) as my only attractive upgrade.
I empathize with the poor experience you've suffered with it, especially as it was a birthday gift. However, I suspect that your experience is the exception and that you received a dud. It happens. And although Motorola's warranty and customer service seem very poor, perhaps you might consider repurchasing when prices drop after the new model is released. I am currently researching root and other support options for the dual SIM variant before "pulling the trigger" (on eBay)...
Sent from my XT1095 using Tapatalk

I put it in my pocket, went for a walk with the dogs, pulled the phone out mid walk and.. The screen was cracked
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You bent the frame, you either leaned on something, or if your pants were too tight, just compressed it too much. It's crap luck, but it's not motorola's fault, nor is it a warranty claim.
Your battery would only expand enough to crack a screen if it were very highly overheated. like, shorting out overheated, in the 80-90 degree range, basically hot enough that you would have had second and third degree burns in your pocket (battery expansion occurs at about 90 degrees on average in lithium cells, there are many, many, many studies on this subject, especially since Samsung last year)
The finger print sensor is made of plastic, and is now so scratched that I have trouble unlocking the phone with it.
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Stop carrying your phone in a pocket filled with change?! or something? I've had my moto Z the better part of a year, and my fingerprint sensor is spotless, I can't even imagine how you scratched yours.
Phone can die at any time when it drops below 10% charge
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Do you know how lithium batteries work? 10% across 6 cells mean each cell has less than 2% battery.... at less than 1% you do irreparable damage to a cell, it will never take a full charge again if you drain it completely. So unfortunately, 10% is actually a completely reasonable number to shut down at.
Speaker breaking? No idea how you accomplished that, usually take a pretty solid impact or water damage to blow a phone speaker to the point of cracking even at the lowest volumes.
Reception wise, I'll admit mine shows less "bars" but remains connected regardless. It's less about not having signal, and more, appearing to have less.
I will agree, the compass isn't the greatest, it's easily calibrated though (using google maps)
Sound like you bent your phone, and if you hadn't, you'd have a warranty claim on the speaker, and "possibly" the battery. But since you broke your screen, you're screwed. You SHOULD be able to send it in for repair and pay them to fix it/replace it, usually for much less than the cost of replacing it.
Sorry about your luck mate.

I decided to follow up on this review with my one year review of the phone.
So far I have none of the problems you have listed, and I'm very careless with my tech (Read: Broken every single screen on every phone I have ever owned)
The only complaint I have is that the finger print sensor gets dirty easily, though I assume that's more likely a mix of the finish on it and my fingers getting oily.
Battery life is meh, but I have the battery mod so no problems yet (2-3 days usually with my usage, as opposed to the Xperia X being 4-5)
I do have one problem with your review, apart from many of the problems seeming self inflicted, this one particularly stands out.
Shadowdancer123 said:
First problem I had with it, was the vibrator, it made a noise as if it's rubbing against the chassis. This happened after about a month and never went away.
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This sounds like a manufacturer defect.
That should've been the moment you asked for a return or warranty repair.