Related
Hello,
Sorry, I accidentally posted this in the Desire HD forum first (not that it should really matter of course).
I've started to notice that the glass on my Inspire 4G is making a slight snapping noise and moving a bit sometimes when I press on the corners, almost as if the glass is lifting slightly over time. Once I press the corners, it is fine for a few minutes, then I can do it again, hearing the snapping noises.
I want to root my phone and install RCMix HD, but I don't want to void my warranty if the glass is going to lift off my screen in a few months. Is anyone else seeing this issue? Other than this and poor battery life, I absolutely love the phone. It's a HUGE improvement over the xdandroid experience on my Touch Pro 2.
Anyone else with this problem?
gnnash said:
Hello,
Sorry, I accidentally posted this in the Desire HD forum first (not that it should really matter of course).
I've started to notice that the glass on my Inspire 4G is making a slight snapping noise and moving a bit sometimes when I press on the corners, almost as if the glass is lifting slightly over time. Once I press the corners, it is fine for a few minutes, then I can do it again, hearing the snapping noises.
I want to root my phone and install RCMix HD, but I don't want to void my warranty if the glass is going to lift off my screen in a few months. Is anyone else seeing this issue? Other than this and poor battery life, I absolutely love the phone. It's a HUGE improvement over the xdandroid experience on my Touch Pro 2.
Anyone else with this problem?
Click to expand...
Click to collapse
Yes, others have complained about the screen lifting. If you are within the 30 day return policy, you can try to exchange it. I don't think it'll completely come off over a long period of time.
yea, i didn't notice till after my 30 days were up. Still trying to find time to call HTC about it, Bugs the crap out of me! I'm sure it will lift to the point of dirt and moisture getting under there though. Damn tape!
mj0528 said:
yea, i didn't notice till after my 30 days were up. Still trying to find time to call HTC about it, Bugs the crap out of me! I'm sure it will lift to the point of dirt and moisture getting under there though. Damn tape!
Click to expand...
Click to collapse
If you bought the phone from at&t, they can do a warranty exchange or like you said, call HTC and see what they can do. If you rooted your phone, you need to bring it back to factory original state prior to returning it to either HTC or at&t.
Radio Shack, i bet they'd tell me to jump in a lake. AT&T told me to call HTC
mj0528 said:
Radio Shack, i bet they'd tell me to jump in a lake. AT&T told me to call HTC
Click to expand...
Click to collapse
LOL. HTC will do a warranty exchange. Not sure if rat shack will care.
If I do bring it in for a warranty exchange, will the next one just do the same thing? Is this common to all Inspires, or are most alright?
I know others have complained about the screen lifting or moving near the search key. Others have also complained about the lcd making funny colors while pressing on the search key. I guess its a hit or miss.
Sent from my calculator
Mine is also doing it
Sometimes it gets really bad and so annoying knowing that later through normal use eventually the glass will come off and or get all kinds of dust/lint under the glass.
I got mine @ Costco on launch day and they mentioned 90 days to replace if defective and after 90 days that I would have to deal with HTC for warranty? Is this true has anyone else dealt with Costcos wireless, will they replace it?
Funny thing is on launch day my brand new Inspire had white specks of lint under the glass and within the week I got it replaced and they agreed its defective.
So this could be an uprising defect.
sent from my Inspire™ 4G via XDA App
I bought mine directly from AT&T, and am still in my buyer's remorse period. So my biggest decision is whether to get another Inspire 4G or to switch to another phone. I love this phone, but don't want to get another if it is going to have the same problem. However, I don't know what other phone I would get in its place.
My corner by the search button is now visibly elevated. Either I just now noticed this, or it is rapidly getting worse. At this rate, I feel the glass would be off completely by next month.
kirk123 said:
I know others have complained about the screen lifting or moving near the search key. Others have also complained about the lcd making funny colors while pressing on the search key. I guess its a hit or miss.
Sent from my calculator
Click to expand...
Click to collapse
There is no lifting or moving on mine, though I can get a tiny bit of distortion if I hold down the search key firmly, however, you really have to press hard to get that, in normal use it is fine.
Edit-I guess some of this is like the patient who tells his doctor "it hurts when I move my arm this weird way", to which the doctor responds "Don't move it that way"
Damn... Mine is doing the same thing. This is bothersome...
It's not noticeable for me, unless I concentrate on it while I'm pressing on it. Also, if I hit the search button like others here, it discolors the screen.
Are there people out there who this doesn't happen to?
I'm considering "upgrading" to the Atrix. I really love the Inspire, but if it's just going to fall apart or get dust under the screen, I won't be able to handle it. The battery life of the Atrix entices me too, but there's just something special about the Inspire...
How long is the warranty on our phones? I suppose I could just replace it a few times before the warranty is up, but if my last replacement has the same issue later... I just don't know.
I sure wish that AT&T would have nabbed the Sensation. Then I would be switching right now, no question.
It's a "feature"
Mine does it, but it doesn't effect the phone. It's in a case so I don't even notice it now.
gnnash said:
Are there people out there who this doesn't happen to?
I'm considering "upgrading" to the Atrix. I really love the Inspire, but if it's just going to fall apart or get dust under the screen, I won't be able to handle it. The battery life of the Atrix entices me too, but there's just something special about the Inspire...
How long is the warranty on our phones? I suppose I could just replace it a few times before the warranty is up, but if my last replacement has the same issue later... I just don't know.
I sure wish that AT&T would have nabbed the Sensation. Then I would be switching right now, no question.
Click to expand...
Click to collapse
I wouldn't consider that an "upgrade". The manufactures warranty lasts a year.
Seems the only solution to fix this problem is to hit the search button with a hammer xD.
All jokes a side as long as there is no dust and the glass isn't seriously falling out of the phone, I would just chalk it up as normal. Every phone has its quirks.
Sent from Hey... This isn't where I parked my car.
mudknot2005 said:
I wouldn't consider that an "upgrade". The manufactures warranty lasts a year.
Seems the only solution to fix this problem is to hit the search button with a hammer xD.
All jokes a side as long as there is no dust and the glass isn't seriously falling out of the phone, I would just chalk it up as normal. Every phone has its quirks.
Sent from Hey... This isn't where I parked my car.
Click to expand...
Click to collapse
Hence the quotes around "upgrade"
Anyway, I agree that every phone has its quirks, and that's fine. For me, the relatively short battery life of the Inspire is a quirk. But a lifting screen isn't a quirk, but a straight-up defect. A defect should never be considered "normal", even if it happens to all phones of a certain model.
I'm going to go and exchange the phone this afternoon. If the display model at the store is okay, with no lifted screen, I will go with the Inspire again. If the display model is lifted as well, I may go with the Atrix. Hopefully the bootloader protection will be broken someday, and development will flourish.
It really is a bummer for me though, as I really do love my inspire.
By the way, just got off the phone with HTC to see if this was a known issue that was being fixed in manufacturing. Apparently, my representative had never heard of the problem. Must be so slight that most people aren't noticing the problem.
Anyway, It sounds like it isn't being actively worked on to fix the issue.
If i push the glass in the corner of the search key, i can feel the glass mive and it creeks too.
Sent from my Desire HD using XDA App
My right lower corner bleeds out a little if I push on it real hard and so does the left side but screen is not elevated at all. it's as flat as it can be. There is no dust trapped. This phone is like 1 month old. I also went to the at&t store and checked out to the display model and all are the same but none had the screen elevated.
This may be an individual issue. But I also tried to push the atrix and captivate on the right lower corner and they dont bleed.
Sent from my Inspire 4G using XDA Premium App
Talk about a pita, I have been transferred to everyone under the sun at htc and at&t with no one telling me anything but send it in. I don't know about you, but I can't live without my phone for that long due to work.
Should've bought it at Best Buy. Geek squad protection plan is expensive but very well worth it for oh crap moments or times like these.
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
Click to expand...
Click to collapse
If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One
I would exchange it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
DarkMage619 said:
If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One
Click to expand...
Click to collapse
To be honest I have more crap stuck in between my screen protector and the Glass. It's hardly noticeable so I'm not really worried. I know if I go into a vzw store they will be difficult. Even if I get a new one it could have a dead pixel smack dab in the center. Still an awesome phone.
It was a huge pain getting my Galaxy S3 replaced at a Verizon store for a legitimate problem- I had a dead pixel. The employee helping me refused to replace it, until finally the manager came and looked at it, deeming it a legitimate problem and allowed me a swap for a new device.
So if it doesn't bother you, don't worry about it.
I had my first GS3 replaced by T-Mobile. Right after I called they sent a brand new one overnight at no cost to me. Sent first phone back with the included return shipping label. Everything was easy as pie.
tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
Click to expand...
Click to collapse
I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.
I'm debating because right now I am bothered by it, but I know in a little while I really won't care. I'll see if I can get it replaced, but if I can't it won't be the end of the world.
Judge34411 said:
I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.
Click to expand...
Click to collapse
Ha Ha, well I got two new ones. the second one had a dead pixel right in the middle.
Dirt Or Dead Pixel Under Screen
I just went through this myself, I bought a new S3 from Future Shop, it was great for the first 7 days then I just happened to have a grey wallpaper up and I noticed faint black lines almost in the middle of the screen and they ran from the top to the bottom, and as I scrolled the wallpaper back and forth they were very noticeable, I myself am the type of guy that now that I know its there it drives me crazy, I ended up taking it into the store and the sales rep looked at it and pulled another out to compare, he sat there for 10 minutes comparing it and finally told me the new one has the same lines but refused to show me it. So I took my phone and left. After I get home just before bed I noticed a black dot near the top, I tried wiping it off for I thought it was dust but it did not move, I could not figure out what it was, I thought dust but how did it get there in a matter of a few hours when I don't put my phone anywhere that it could cause dust to get into the screen like that, I ended up shinning a light on it with the screen off and it was not there so it was a pixel issue, I ended up going back to the store this morning where I had to argue and complain for 20 minutes before they finally exchanged it as they tried telling me it was dust behind the screen, anyway the new one is perfect. There should be no issue when you want to return or exchange your phone especially when you just shelled out $600 to buy it. But I suppose with the mass production of these phones there is bound to be issues with some.
:crying:
LONG VERSION:
Well when I first got my idol 3 on May 23rd the first thing I did before turning it on was to install a cheap plastic screen protector. I then turned it on, played with it and poured over the outside of the phone. Build seemed good. The only area I genuinely disliked was the design choice laying the glass screen on TOP of the frame/bezels. It looks nice but I thought at the time, 'makes me worry about dropping it, even with a case'. I always use TPU cases with no problems and installed it on the idol. Today my screen shattered. I did not drop the phone (haven't dropped it once in the 3+ weeks I've owned it). I did not bump into anything. The phone was in my side pocket of my work pants (not 'skinny' jeans I wear loose pants/jeans. Side rant: no disrespect to the hipsters but skinny jeans are not in my vocabulary, I don't know anyone that looks good in them ) while I drove from work around the corner to Wegmans (grocery store). Got in the store and pulled out my phone only to see a shattered screen. I thought it was my tempered screen protector ( I put that on a few days after getting the phone once they were in stock) until I noticed I couldn't use the bottom 2/3 of the touchscreen. Digitizer was shot. Ugh. Looking back the only point I can think of where any pressure was applied to the screen would be when I got out of the car and my pants probably tightened when pivoting off the seat. Seriously. That's it. I must have done the same thing 2 dozen times as I almost always go to Wegmans after work and since it's so close I leave the phone in my pocket (loose pockets!!). Afterwards while driving home I always put the phone in it's holster on the dash. I got home and pulled the tempered glass off (incidentally the glass protector is fine..) and took a closer look. Remember "Bendgate" with the 6-plus? Yeah my phone is also ever so slightly bent as well. I baby the hell out of my phone, not a scratch or nick anywhere on the body. I'm so disappointed. I absolutely love this phone and yesterday I would rate alcatel/the phone a 4.5 out of 5 for a stellar product with few issues (obv. the pervasive DT2W issue). But after today I strongly believe they messed up their design by putting the glass on top of the frame and not embedded within the bezels like almost every other phone out there. I'm preparing my email to alcatel now in hopes I get something from them but I know they have no reason to believe my story as to how this happened. I don't believe my actions were a result of misuse by any means as I've owned plenty of smartphones without ever breaking one. I don't expect anything from Alcatel but I seriously hope their next iteration of this phone will be better protected. I'm creating this thread as a warning to all the other owners out there that you need to be very careful handling this phone, If a simple motion such as this can result in a broken screen then I'm sure that a drop will be just as bad even with a tempered glass protector. So everyone PLEASE be careful! Personally I am distrustful of the device's build quality now and will hang on to this until I can buy a replacement screen/digitizer and attempt to replace it myself ( a review on Amazon a few days ago mentioned that screen replacement costs $150, almost the price I paid for the thing) though I will wait to hear back from Alcatel. I'll try to upload a couple pics of the phone, but really all you'll see is an otherwise pristine phone with a broken screen and the leftover residue from my tempered protector (now removed). Ugh, this sucks
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF
I can't believe this phone broke that easy, it was either a defective phone or its just fragile. I'm really thinking of returning this phone since it has so many things to it.
Sent from my 6045I
I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.
Dang I have a tpu case and tempered glass but I'm scared now lol thinking of returning and getting a OPO
Sent from my 6045I
I seriously considered the opo but for me band support was paramount. I wonder if a hard case would be better for this phone, I know they're harder on the body but would presumably give a bit more structure for the phone. OT, I finally have a use for the reversible feature as it allows me to type on the phone and open most apps flipping the thing upside down over and over :/
Hopefully its not a defect to all phones. I only have till Monday to figure out if I want to return it
Sent from my 6045I
psu2fan said:
I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.
Click to expand...
Click to collapse
Have you approached Alcatel to see if they will replace the device/display under warranty? Clearly you did not do anything out of the ordinary - drop it to knock it against something - so they *should* replace it, and if not, you should be able to take it up with your credit card company. I feel sorry for your situation. I got my phone for $200, have no problems except the lag ( and more recently more frequent d2w issues ) - and I am waiting for something like you to happen to me. At that time I will have to take it up with Alcatel , because I certainly want to keep the device, for its bright screen and loud speakers alone, for the $200 I paid.
Electronics are not flawless articles - but my suggestion would be give Alcatel support a chance. This will also tell all of us, how good their support really is. Abt 4 years back, I was one of the lucky ones that got in on the $99 HP Touchpad sweepstakes - and right after I got it, the display panel started malfunctioning. So I took it up with HP and they sent me a prepaid box - and had me ship the tablet back to them - and returned it to me after replacing the display. Since that day, that device has been a workhorse for me - Best $90 I ever spent on a piece of electronics. So my point is - sometimes - your immediate experience will be negative - but it is worth give it another chance. And these days, usually your CC company will come to your rescue in such matters.
Oh absolutely. I guess I wasn't very clear about that but I'm retelling my story with them. I certainly hope they do something about it, I just have my doubts.I'll have to read through the terms on my credit card, can't remember if I used Amex or Discover for it.. but I thought you just got an extended warranty through them, no?
Ok I sent out my lengthy email to Alcatel just now, so I'll update this thread when I hear back from them. Also I looked into my purchase and I did use Discover which includes 90-days device coverage including broken screens so I'm covered in case Alcatel doesn't come through. Thanks stl1859, I would not have remembered that if you didn't mention it.
psu2fan said:
:crying:
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF
Click to expand...
Click to collapse
many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?
DallasCZ said:
many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?
Click to expand...
Click to collapse
I know it's hard to believe, I have a hard time believing it. Which is precisely why I posted about this. And yes it was minimal to moderate pressure. I did not drop the device, it was in my pocket and I didn't bump into anything. The only pressure exerted was from my pants as I shifted to the left to get out of the car. I've certainly been fortunate over the years to have never broken a screen; I've dropped my previous phones a handful of times, even rolled over one while it was in my pocket. If any of those things would have happened and resulted in a broken screen/bent phone I wouldn't be posting here.. I expect that outcome in those situations. Also no I don't expect Alcatel to believe me, which is why I was so worried about spending my money on a device only to have it fail in this manner. Thankfully due to the suggestion of another member I will be covered thanks to my CC company.
You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.
stl1859 said:
You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.
Click to expand...
Click to collapse
Yes, I'm currently waiting on them. Since I submitted the support email going into the weekend I'm giving them through Monday to reply before I start calling them.
Well, As expected.. BTW the phone number listed is not valid. Had to initiate claims online at alcatel.finetw.com Customer care didn't care (haha) how the phone broke, though I wouldn't expect them to. I'll include a copy of my original email with the phone so that hopefully the tech at least takes a look at the strength of the phone.
Dear xxxxxx,
Thank you for getting in touch with us. We understand your concern and we will be happy to assist you. Unfortunately with physical damaged the warranty gets void, so you can contact the repair center and ask how much they will charge you to fix device, the phone number is 496-484-6610..
Best regards,
ALCATEL ONETOUCH
First, that is a pathetic response. With that kind of attitude, they are not going to gain many customers. Second, I don't think that is a valid statement at all. Defects can cause 'physical damage'. It is a piece of electronics after all . If they are not covering 'physical damage' - what are they covering - emotional damage !!!
They probably meant physical *abuse* - which in your case - there was none. So I do not think they have grounds to decline warranty. It appears that they are simply assuming there was 'physical abuse' . Let me ask you - did you explain the incident - to the level of detail that you did over here ? ( meaning how it was in your pant's pocket - and how there might have been some pressure when you tried to get out of your vehicle , etc etc. ) - Or did you simply tell them that you discovered the screen to be shattered one fine day when you took it out of your pocket ?
Are you still engaging with them, or are you going to go to your CC company now ? I am disappointed with their support. Clearly, the only way they can sell anything if they keep pricing their products dirt cheap. Even then, I would think twice before buying from them.
I'm just thinking that this is going to be my last Alcatel product if I even decide to keep it. This support is pretty bad.
Sent from my 6045I
I keep mine in jeans, including skinny jeans and don't have these issues. It doesn't have much give so I have to position it in the pocket with the least pressure points. I would expect screen separation before screen cracking since it is plastic. I have had issue when its hot the double tap to wake will turn on the lock screen and dial contacts if the pocket is big enough for it to move around. So far I am impressed with dragontrail being less prone to fingerprints, but I do everything to avoid scratches and cracks short of a screen protector so take that into consideration.
i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app
This is really the crux of it. And why I said I did not expect them to do anything. The only way to uncover a design flaw IMO is if this starts happening a lot (like bendgate.. well maybe not a lot in that case but some people showing on video how easily it bent). Also yes I went into great detail about the when/where/how the device broke. I also included the details with the phone, imploring the tech to at least look at the device to determine if there's a structural weak point or something. Sorry I took so long to reply, I've been getting my backup device (LG Leon.. ok phone for price but slooooow) setup and haven't been to the site in a few days.
gavolo said:
i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app
Click to expand...
Click to collapse
Yeah I'm going through the CC company now. Interestingly I had to pay $40 to send the device back listing the screen as broken, so maybe (knock on wood) it won't be as expensive after all
So my LG V10 slipped out of my lap and fell two feet to my carpeted floor and you can see the cracks. So much for their 26 drops on to concrete with no damage. I tried to let them know that this happened so they could look into the fact that this phone cracked so easily but they don't seem to care. I mean, if you tested a phone to drop 4 feet onto concrete 26 times with no damage and someone drops one 2 feet onto carpet and the screen cracks, you should be worried.
So, no help from LG. I couldn't even get to a supervisor and I tried off and on for 12 hours today. I was put on hold for 20 - 40 minutes with no supervisor ever getting to me. They have horrible customer service - not because they won't replace it but because I couldn't even get ahold of a supervisor within 12 hours.
Video added 11/3/15 at 9:43 AM
Not saying you're full of crap, but 2 foot drop into carpet? you really think we believe this? Best bet is to claim insurance. Not sure why you would think this is LGs fault.
skyline23 said:
Not saying you're full of crap, but 2 foot drop into carpet? you really think we believe this? Best bet is to claim insurance. Not sure why you would think this is LGs fault.
Click to expand...
Click to collapse
1. This WAS a 2 ft drop on to berber carpet with no padding under it. Believe what you want because I was shocked when it happened. When it fell, I looked at my wife and sarcastically said, "My phone fell....I'm sooooo worried," and then I picked it up and saw this. This is why I think there is something wrong with the phone.
2. LG did not drop my phone but they do have THIS on their website: 1. The LG V10 passed a military standard test for shock (MIL-STD-810G Method 516.6, Procedure IV – "Transit Drop"") that consists of 4-foot drops onto 2" of plywood over concrete. The test includes impacts on every face, edge and corner of the device. Further, the device passed an enhanced version of the Transit Drop test consisting of 26 drops from 4 feet onto a concrete surface. ----------SO, Why would a 2 ft drop onto carpet crack the screen? Makes no sense. If I ran LG, I would be concerned about build quality at this point.
Had to be defective...ive dropped phones on concrete, kicked trying to save it with no case and had less damage
Sent from my SM-P605V using Tapatalk
skyline23 said:
Not saying you're full of crap, but 2 foot drop into carpet? you really think we believe this? Best bet is to claim insurance. Not sure why you would think this is LGs fault.
Click to expand...
Click to collapse
By the way "Not saying you're full of crap" then saying "you really think we believe this?" is basically saying "I'm trying not to be rude but you are full of crap."
You weren't here and you don't know but why would I come on here and make this up? I'm just trying to make sure people know that you cannot trust the durability of this phone and that if you considered carrying this phone with no case, think again. My apologies for trying to warn people.
kwestjones01 said:
Had to be defective...ive dropped phones on concrete, kicked trying to save it with no case and had less damage
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Exactly....dropped my G4 multiple times with no case and NO damage.
look, I really mean no offense, but why do you act like LG should be held responsible for you dropping your phone? also, in another thread you said phone dropped while on edge of sofa. now it's off your lap?
Dropping an egg onto carpet from 2 feet might not even crack it. BS
radioraheem2 said:
look, I really mean no offense, but why do you act like LG should be held responsible for you dropping your phone? also, in another thread you said phone dropped while on edge of sofa. now it's off your lap?
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1. If you buy a phone that it touted as being able to "take it" when it comes to "drops" then it falls 2 feet to carpet, there is obviously a defect in the phone. But that's not even the point of this post. I just wanted to talk to someone at LG to let them know because if it was me, I would be concerned that this phone should be more durable.
2. The other post said the edge of the sofa because that's what I remembered but when I spoke with my wife this morning, she said, "No, it was on your lap." I wasn't really focused on the exact position of the phone last night but I knew it was in that general vicinity. Pardon my A.D.D.
So can we get back to the focus of this post? It's not to say "LG is to blame" and it's not to call me a liar because I know what happened. I just want people to think twice about cases and protection on the V10 because it's not as durable as they advertise. That's all.
Mega Montana said:
Dropping an egg onto carpet from 2 feet might not even crack it. BS
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Send me your V10 and I'll record me dropping it in the same exact spot? Are you that confident?
WHY WOULD I MAKE THIS UP? I've been on XDA for years. I have no reason whatsoever for making this up. My apologies for trying to make people aware of a potential issue with this phone. If I ever have a phone that explodes I'll just make sure I don't share that either. Why try to help people? Yeah...that's stupid...warning people of a problem. Why did I think that was a good idea? (sense the sarcasm?)
I droped my V10 last night from 2.5 foot locker to WC ceramic floor, face down and not a single scratch , hmm, hmm
Ryu Kenshin said:
I droped my V10 last night from 2.5 foot locker to WC ceramic floor, face down and not a single scratch , hmm, hmm
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Right...EXACTLY why I think mine was defective. No way it should have cracked. But mine may not be the only defective one. Hmmm.....
Look guys, part of the reason I bought this phone was the durability. I even saw the drop test video that didn't even crack the screen until they threw the phone into the air. What do you think I did: threw it in the air for the fun of it? Threw it out a window? I'm just trying to share what happened. If this community is to the point where members call other members liars because they find something hard to believe then screw it. I had a bad experience and I'm trying to share it but people assume I am lying instead of realizing I have been a member for over 5 years and have absolutely no reason to lie about this but I am posting it to potentially help others who buy the phone. If that's not welcome any more then this community isn't worth my time. Heaven forbid we try to help.
https://www.youtube.com/watch?v=02bwjypBwj4
It did great in this drop test.
jamor414 said:
https://www.youtube.com/watch?v=02bwjypBwj4
It did great in this drop test.
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Yes. I know. I saw that before I bought it and that's one of the reasons I bought it. I referenced this in a previous post.
Wrightperspective said:
1. If you buy a phone that it touted as being able to "take it" when it comes to "drops" then it falls 2 feet to carpet, there is obviously a defect in the phone. But that's not even the point of this post. I just wanted to talk to someone at LG to let them know because if it was me, I would be concerned that this phone should be more durable.
2. The other post said the edge of the sofa because that's what I remembered but when I spoke with my wife this morning, she said, "No, it was on your lap." I wasn't really focused on the exact position of the phone last night but I knew it was in that general vicinity. Pardon my A.D.D.
So can we get back to the focus of this post? It's not to say "LG is to blame" and it's not to call me a liar because I know what happened. I just want people to think twice about cases and protection on the V10 because it's not as durable as they advertise. That's all.
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I'm sorry for your misfortune. but I think you got a defective device or it was a very fluke freak accident, because I'm pretty sure the rest of us could drop phone on carpet from two feet 10 times each and have no crack. I've dropped my v10 on train floor from 4 feet. I've dropped g3 from 5 feet onto concrete, both phones look the same.
I'm not defending LG, I'm sure it's entirely possible to crack v10 if any of us were to, say, drop it on a curb while we're running or something. but two feet on carpet? has to be a fluke.
Chop it up to **** luck. It's life. It happens
Thank you for posting this. I'm sure we're all hoping this is some kind of fluke.
It's definitely beyond disturbing to think that a drop like that could be so devastating especially for those of us who don't have a case yet!
I hope you can get something figured out for a replacement.
So terrible!
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I think it's bad luck. My kid grabbed mine from the arm of the couch and then tossed it to me in the kitchen on a tile floor. I was afraid to flip the phone over but it's fine. Not a mark on it or my cheap screen protector. You could probably drop your phone like you did 100 times without reproducing that shatter.
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Wrightperspective said:
Look guys, part of the reason I bought this phone was the durability. I even saw the drop test video that didn't even crack the screen until they threw the phone into the air. What do you think I did: threw it in the air for the fun of it? Threw it out a window? I'm just trying to share what happened. If this community is to the point where members call other members liars because they find something hard to believe then screw it. I had a bad experience and I'm trying to share it but people assume I am lying instead of realizing I have been a member for over 5 years and have absolutely no reason to lie about this but I am posting it to potentially help others who buy the phone. If that's not welcome any more then this community isn't worth my time. Heaven forbid we try to help.
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I am a bit taken back by the community as well. It seems to be a big fluke on what happen to your phone. When mine dropped today from my bed the first thing that came to mind is your post....was ready to crap myself lol. I do think you have a defect though but I know lg will never admit tot hat
So long story short, I went to bed last night with my pixel 7 pro on charge woke up this morning and the screen is cracked? has anyone else seen this, i know the older pixel 6 had an issue with screens cracking and looks like this might be introduced into the 7 too.
onintks said:
So long story short, I went to bed last night with my pixel 7 pro on charge woke up this morning and the screen is cracked? has anyone else seen this, i know the older pixel 6 had an issue with screens cracking and looks like this might be introduced into the 7 too.
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oh no, had the same with p6p. Google wont do anything, because they'll gonna say: user error!
t0m2k said:
oh no, had the same with p6p. Google wont do anything, because they'll gonna say: user error!
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yes already been on phone to them this morning and exactly what you say... user error, obvisouly this is a manufactoring fault where it is now costing me £250 for a replacement screen on top of the nearly £900 for the phone thats a month old.
This is my second pixel, first one was a long time ago, had many phones between and no issues but this has given me doubts now about the pixel 7. My main worry is replacing it and the screen going again.
First and foremost, I'm NOT challenging you with the crack.
But how on earth can a screen crack if it's lying still all night? What physics could be causing that?
I can imagine, however unlikely, that a big temperature drop could cause that, for example when you're camping or sleeping with the window open in extreme winter conditions or something like that.
I can also imagine that charging the phone might have to do with it, maybe there's a hw fault that made the phone charge to fast, heating it up in a cold room. stress on the screen, crack. Could it be a type of vibration that transmitted to the phone somehow? From a heater, air purifier, something like that?
Did you eliminate things like that?
Good questions, I have done exactly the same for the past month put phone on the dressing table plug it in and let it charge, this time however after noticing the crack I also noticed the charge was only at 72%, it had adaptive charing enabled and said it would be fully charged by 6:30 am but was up at 6am.
So no vibrations, no temapture changes (not enough to cause this) strange one, I just know the night sleep cost me £250 arrr just hope it never happens again.
As can see in photo the main crack goes from right to left and has web cracks too.
The photo is a bit blurry but it doesn't look like one crack to me, more like the glass is shattered. Strange...
Not calling you a liar, but that really does look like an impact which occurred at the most vulnerable part of the screen edge. No chance that you unknowingly may have accidently bumped the corner of the night stand when setting it down, or had something on your nightstand which may have gotten knocked over and nicked the screen? Basically, pointed force on a very small surface area. It looks very much like every iPhone screen my wife has shattered.
Could also be that the screen was accidently nicked without a noticeable crack but when the charger was put on the heat made the crack grow and spread, similar to a car windshield crack when the defroster is put on.
Or just plain faulty manufacturing...
Shattered screen means "something" caused it from the outside...or the inside!
If you didn't hit the screen somehow then maybe the battery swelled and internal pressure caused this? I say this because of the aforementioned charging anomaly.
I actually avoided the Pixel 6 Pro because of all the reports of this happening and figured the 7 Pro must be fixed. It's sad to see that may not be the case.
That said, yours definitely looks way more like an impact than the spontaneous cracking pictures I've seen. Those also almost all happened at the corners where the glass would be at its highest tension instead of near the center of the screen like yours plus yours has spread all over which means there was a lot of energy to dissipate. You're sure nothing could have happened to it?
onintks said:
As can see in photo the main crack goes from right to left and has web cracks too.
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That looks identical to what did for my S21 Ultra. Dropped and landed with an impact right on the edge of the screen in the center, with the crack looking very similar.
As others have said, I'm not saying you're being dishonest for a minute, but that really does look like impact damage to me.