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i just noticed the corner near the home button has a tiny bend that starts seperated from the layer beneath it....it looks like an old screen protector got a little bend in the corner but that is the surface of the phone!!! is there anyway to replace it or i cant do anything just waiting for it to come off?
it is ridiculous how an expensive phone like touch pro uses such low quality plastic that can actually get bend and i feel really helpless now =(
Yeah, mine is doing that too. Except it's on the "back" button side. It doesn't really affect anything. I'm just worried that if something gets caught on it, it might peel back further.
Nothing can make this phone suck though! It rules!!!
Yeah, unfortunately the TP/Diamond are suffering from some manufacturing defects, probably because it's a "new" design style for HTC. My TP has a touchscreen defect that conveniently showed up after the two-week return/exchange period.
Protective case, learn to love it.
Do you guys think they would be willing to replace a new case if i pay them?
My device shows the same behavior since this morning. Its about 1mm, so nothing to worry about and it seems to stick pretty well on the rest, thinking about rasping the edge off a bit to make it smoother
Is this getting worse on yours? Last post is 3 weeks ago .......
Any chance someone would post a picture of this? I'm thinking about the Fuze, but I can't stomach another HTC phone full of hardware flaws.
season007 said:
Do you guys think they would be willing to replace a new case if i pay them?
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If it's really a defect, they should replace it without you paying them.
Considering that ATT offers a 1 year manufacture warranty. I can't see why you wouldn't be able to return the phone and get a replacement. It is obviously a problem with the design of the phone.
It wouldn't hurt to try and go to an ATT store and see if you can get a new FUZE!!!
Well, as we all know, HTC always claims that they don't know anything about the problems we address to them.
When I first complained to their support that I am having GPS lag, they told me I was the only one in the whole world suffering that problem, so it must be related to the software I installed.
Luckily they can not deny hardware problem so easily, as long as it is clear that there wher enot caused by misuse.
I don't have this particular problam, yet, but as I am already on my thrid TP (the first two had a defect hardware keyboard and black paint falling off), I would like to get some photo evidence of the users here, who unfortunately have the button part coming off.
That way we can show to HTC that more users have that problem, before we send back our devices, and maybe negotiate a direct replace, instead of rapair procedure, which takes up to 2 weeks.
season007 said:
i just noticed the corner near the home button has a tiny bend that starts seperated from the layer beneath it....it looks like an old screen protector got a little bend in the corner but that is the surface of the phone!!! is there anyway to replace it or i cant do anything just waiting for it to come off?
it is ridiculous how an expensive phone like touch pro uses such low quality plastic that can actually get bend and i feel really helpless now =(
Click to expand...
Click to collapse
My AT&T Fuze started doing the same thing after just two months. However, the bent plastic corner of the clear laminate was RAZOR sharp. My wife went to answer the phone and it resulted in a very serious slash to her cheek. This defect resulted in a very serious cut to her face!!
What is even more disappointing is that AT&T said that warranty does not cover this issue and said that the only way I was getting a replacement was if I paid the $125 deductible from the [email protected]*t insurance they scammed me on. I would have thought for $5/mo. I was completely covered.
The AT&T customer care rep was rude and not willing to help. A request to speak to his manager didn't get me far either. Even after I threatened to switch all 30 phones at my company back to Verizon Wireless they didn't seem to care.
At last I called HTC America directly this morning, explained my issue and they turned me over to a product specialist who told me that they know of no such issue. Despite my insistence they refused to replace the phone. Therefore, I WILL cancel all 30 lines my company has with AT&T and go back to Verizon...I hear the Samsung Omnia is not a bad smartphone!!
I've went through about 5 different phones and they all have the same screen bleed. Tried multiple stores in case they were from the same batch. Am I just unlucky? Or do all G2X have screen bleeds and the ones that report they don't really arent as picky as I am?
Your picky.
Sent from my LG-P999 using XDA Premium App
the mythical perfect screen you hunt doesn't exist
you're clearly being too picky. my screen has a bit of bleed, but i'll be keeping it because i'm never watching a solid black screen, at full brightness, in a dark room. so it doesnt really matter that much to me.
You're not unlucky, and you're not too picky. I just returned my 3rd g2x today because of backlight bleeding. All 3 were so bad that the bleeds were reaching into the center of the screen. Despite what people say about 'You can't see it unless you're in the dark' is not completely true. The last 2 phones had a stripe of brown across the bottom that was blurring out text at the lower half the screen when on a white background. The 3rd was outright yellow.
Upon returning my 3rd, the manager at the store pulled about the remaining 5 they had in stock. She went in the back and checked all 5 in the dark, and all of them had screen bleeding worst than the one I was returing. The manager agreed that it was unacceptable and sent all 5 back. She's calling me when the next shipment comes in, and she's going to personally go through every phone until she finds one that works right.
As for being too picky, that's bull. These guys on the forums will tell you you're being overboard, but the phone is $500 or $199 and a 2 year contract. I know some people have cash to throw around, and the value of the dollar means nothing. But for me, $200 is a lot of money, 2 years of my life is a lot of time, and for me to just accept something that isn't built right because i'm being "too picky" is a load of crap.
If this was a $5000 tv I bet you'd be singing a different tune, but since it's a $500 phone I should just suck it up. Screw that, i'll return 80 of them if I have to. Hopefully someone at corporate will get the hint and call LG about it.
The manager told me that LG already notified all the T-Mobile reps to make them aware of it. So it's not just a matter of pickiness, this a clear cut QA issue on LG's end.
Backlight bleeding is common. It's common because of poor production, and absolutely no QA in Korea. They're shipping these phones out before the glue finishes drying, and thus we're left with crap. I read another post on here that a guy had glue around the edges of the screen. LG needs to get it together, this is out of hand.
The phone is sexy though, and I suggest returning it until you get the one that works right. I've considered giving up and waiting for another, but all the other phones coming up have custom roms and locked bootloaders. I'm uninterested.
konga056 said:
I've went through about 5 different phones and they all have the same screen bleed. Tried multiple stores in case they were from the same batch. Am I just unlucky? Or do all G2X have screen bleeds and the ones that report they don't really arent as picky as I am?
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I saw a post a few days ago of someone who went to replace their phone in the store. They tested the new one in the store and were satisfied, but then got home and locked themselves in a closet or something and saw some bleed and they were upset.
If you're like this person, then ya, you're way too picky. This is an LCD screen, not LED.
MWBehr said:
If you're like this person, then ya, you're way too picky. This is an LCD screen, not LED.
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LG Electronics also makes the iPhone 4 LCD. And it doesn't have this issue.
I don't understand why anyone would accept what is for certain a quality issue. Do you really just not care that much? I have had many phones over the years and none of them have had these issues. I even pulled all of them back out (yes I have kept them all) and checked them under the exact same conditions as the g2x I sent back yesterday. Do you know how many of them had screen bleed? ZERO none of them. I'm not talking about standard extra defused light coming through an LCD. I'm talking about multiple spots were light was coming through because it simply wasn't sealed correctly.
To the people saying you are being too picky or it doesn't matter or they are all like that either don't know what they are talking about, saying that because they don't like you, or just like to be screwed out of their money.
Have a little pride and demand that it is right. I will sent back every single phone I get until I get one that is correctly built.
i paid 500 for mine but i just don't wanna go there get another one and have it be worse than mine and then make it an issue for me to keep going back till i get a good one since the one i have has been straight aside from the minor backlight issue which i can't see unless im in the dark on that black screen
I have to say that my first phone had it bad. I could tell in every app I tried. I saw it before there were threads like these. I returned it.
I did however buy one from the store and went into the neighboring store's bathroom with the light off, total darkness and the screen looked good.
Obviously these are the first batch and may not be perfect but I'd like to think "most" are under normal conditions. I know I wouldn't stand for it. The screen is something you always will use. It would bother me.
If your store doesn't have a good one, then don't buy it. I guess it is save to say there are batches of bad phones out there. The demo unit at the store near me looked great compared to the SGS4G sitting next to it and there were no bleeding. My unit was clean too.
I'd recommend wearing a hoodie and checking before you leave.
strung said:
LG Electronics also makes the iPhone 4 LCD. And it doesn't have this issue.
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Google is your friend: http://forums.macrumors.com/showthread.php?t=1141752
Anymore random LCD phone names you want to throw out that you think doesn't bleed?
Look, I'm not saying that there isn't an issue, because I've seen several picks of completely unacceptable bleed. I'm simply saying don't expect to have absolutely no bleed.
MWBehr said:
Google is your friend: http://forums.macrumors.com/showthread.php?t=1141752
Anymore random LCD phone names you want to throw out that you think doesn't bleed?
Look, I'm not saying that there isn't an issue, because I've seen several picks of completely unacceptable bleed. I'm simply saying don't expect to have absolutely no bleed.
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Yea my neighbor has an iPhone 4 and I can see some. Nothing major and he probably doesn't even notice it. I think every LCD phone I had, had some bleeding... hence why I love my Nexus One Amoled... but it had its problems too.
I'd rather have a small bleed then no multitouch or a locked bootloader
out of 5 g2x I've seen, all of them had similar bleeds (similar bleed size, similar pattern at each corner), with 1 of them being the worst. All 5 of them are pretty much the same.
with that being said, I think you should really just settle with one. NOT because I am saying you are picky, but that statistically the chance of getting one with minimal bleed is very, very, very low.
I truly have no idea how some people on this forum are getting g2x's with almost no bleed. If you ask me, it's either we have different judgment, or they just don't test their devices in a totally dark room with >50% phone brightness.
c19932 said:
out of 5 g2x I've seen, all of them had similar bleeds (similar bleed size, similar pattern at each corner), with 1 of them being the worst. All 5 of them are pretty much the same.
with that being said, I think you should really just settle with one. NOT because I am saying you are picky, but that statistically the chance of getting one with minimal bleed is very, very, very low.
I truly have no idea how some people on this forum are getting g2x's with almost no bleed. If you ask me, it's either we have different judgment, or they just don't test their devices in a totally dark room with >50% phone brightness.
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Click to collapse
....or different batches throughout the country/world?
MWBehr said:
Google is your friend: http://forums.macrumors.com/showthread.php?t=1141752
Anymore random LCD phone names you want to throw out that you think doesn't bleed?
Look, I'm not saying that there isn't an issue, because I've seen several picks of completely unacceptable bleed. I'm simply saying don't expect to have absolutely no bleed.
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Click to collapse
So what is your point? The light bleed existed on the initial batch of iPhone 4's, people complained, and the manufacturing process was fixed. If people don't complain then it won't get fixed. If LG can fix it for the iphone, they can fix it for this phone.
i had to go into my dark room and set my screen to 100% to see any bleed...but how often will you keep your screen at full brightness in complete dark? when it's dark i dim my screen, the bleed is nearly impossible to see in typical conditions.
Each of the phones I had i didnt look at them in a completely dark room. But just looking at the screen under normal office light at 50% display and they were all quite noticable. I dont think I'm being too unreasonable but maybe I am.
I think i'll just suck it up and live with it. I honestly wouldnt mind it if the bleeding is in the top two corners where its generally the white status bar but its pretty noticeable in the bottm two. I'll probably just end up waiting until HTC Sensation comes out and sell this.
strung said:
So what is your point? The light bleed existed on the initial batch of iPhone 4's, people complained, and the manufacturing process was fixed. If people don't complain then it won't get fixed. If LG can fix it for the iphone, they can fix it for this phone.
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Nice try again. Apparently you paid no attention to the date of the posts on that thread. The initial post was 4 days ago (3 when I initially made mention of it).
Of course, I must also point out that your initial claim was that iphone4s "do not have this problem". They definitely have had this "problem" and sill do.
Just give up or admit you're wrong. Quit clinging to this completely inaccurate claim.
MWBehr said:
The initial post was 4 days ago (3 when I initially made mention of it).
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Honestly I didn't notice that. I stand corrected!
I'm sorry to ask such a tyro question. What is screen bleed? What does it look like?
Just noticed a tiny teeny spec of dust... So small I hardly notice it.its not a pixel its just one tiny spec. Anyways the phone is perfect other than this, no reboots, no bleeding. Great.
Question is would you return it? I dont want to but my ocd may get the best of me.
That would drive me bonkers. If they'll take it back, I would. But knowing that most carriers consider a burned out pixel acceptable ( and not cause to replace a phone),I'm guessing that they would balk at replacing it. If it was me, it would be one of those battles I'd "choose" to fight.
Depends on you. Can you live with it?
Also, did one speck get in when the phone was made or will more work their way in?
ickster said:
That would drive me bonkers. If they'll take it back, I would. But knowing that most carriers consider a burned out pixel acceptable ( and not cause to replace a phone),I'm guessing that they would balk at replacing it. If it was me, it would be one of those battles I'd "choose" to fight.
Depends on you. Can you live with it?
Also, did one speck get in when the phone was made or will more work their way in?
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That's exactly what I was wondering. Its so small and in the center kinda so I don't know how it could have got there after I got it.. But could have..
If it was in there I didn't notice it till now.. Its almost like after you clean the screen off, theres those few spots that you can barely see that is something sticky needing a finger nail to scratch off. So small but still I know its there... Well I got till the 18th too return it. Will see if any more come .
Edit: I guess it could be a tiny pixel the more I look at it. Some angles make it almosy vanish... Hmmm I'm not gonna worry about it unless within my return period it gets worse...
You would think if it was dust there would be more ? Or at least closer to the edges...
Meh... Whatever, don't see it on black screens thats all that I care..
If you want to return it just tell them your phone is freezing and rebooting itself after you tried multiple factory resets. If the dust gets on your nerves then you have the right to replace it. You paid for it. Personally I wouldn't because I would be afraid of getting a ****ed up device.
Sent from my LG-P999 using XDA App
jrwingate6 said:
If you want to return it just tell them your phone is freezing and rebooting itself after you tried multiple factory resets. If the dust gets on your nerves then you have the right to replace it. You paid for it. Personally I wouldn't because I would be afraid of getting a ****ed up device.
Sent from my LG-P999 using XDA App
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This is exactly what I'm afraid of.... This device is perfect otherwise and you really need to look hard to see it. I wouldn't be surprised if I gave it to someone to look for dust or a bad pixel they would miss it unless very thorough....
Thanks dude..
jrwingate6 said:
Personally I wouldn't because I would be afraid of getting a ****ed up device.
Sent from my LG-P999 using XDA App
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I totally agree. I always thought it was bogus that they could even do this. I've been lucky, mostly received new or looks new. But we've all heard the horror stories. I'm loath to return any phone.
I had a speck of what looked like cigarette ash under my screen. Then it was gone. *shrug*
Sent from my LG-P999 using XDA App
Ok with the screen off very carefully you can see it in the right light angle..
So its a piece of dust that to me looks like it got there when made and its so small I never noticed.... I'm good thanks for the feedback I'm keepin it..
I would definitely replace it. If one piece of dust somehow got passed the supposedly sealed screen. Then more dust can and will find its' way in over time. I had that problem with my mytouch 4g. I noticed a tiny spec, then a week later more and more kept building until it was just horrible.
I have one to the left of the status bar. I know it won't be visible with 2.3 and it's black status bar so I'm not sweating it. I would exchange it if it were elsewhere tho.
Sent from my LG-P999 using XDA Premium App
Because of screen bleed there is an opening between the LCD and the glass when u look from the angle that's how it gets in I had on mine too after I used it for a week or so.
Sent from my Nexus S using XDA App
samomamo said:
Because of screen bleed there is an opening between the LCD and the glass when u look from the angle that's how it gets in I had on mine too after I used it for a week or so.
Sent from my Nexus S using XDA App
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Thats definitely not where mine came from. Well more than likely cause the bottom I have no screen bleed at minimal at top.. Its more towards bottom of screen, just don't see that being the case.maybe some
Ok. So I couldnt stop looking at it even though it was barely there.
so I called them, told them I bought the phone out right 500 and I have dust under the screen. He said hold on, came back on the phone and said that they would exchange it with a 10 dollar restocking fee. I said BS, Im not paying that for dust under my screen, why? He said "because once it left the store we dont know what you did to it to get dust under the screen". I said, BS again, My phone is 9 days old without a scratch or dust around the edges under the tmobile cover its been using the whole time and that even if I was in a dusty environment that its not exceptable to have dust. I had a nexus, vibrant, vibrant 4g, hd2, touch pros etc. Im not stupid and im not paying the fee". He argued again and I said well then, it reboots too, I was not gonna mention that but since your hastling me it has a bad rebooting issue (it didnt but I read here and know what I can get away with). He then said ok well bring it in and will look at it.
So I get there ( you can tell they were expecting me) and he basically was pretty chill and returned it although another rep was trying to say I need to pay the stocking fee and asking the dude if he could replicate the reboots (ahole), and etc. Anyways they didnt charge me the fee and gave me my new device. While sitting there after it booted I inspected it very very closely. In a few seconds I found a dead pixel. I go to show him and he says " I cant see it, thats just dust on the screen protector". So we take it off, I look again and can still see the faintest pixel changing from gone to black while angling the device. I give it back and say yup, right there, (now at this point the other rep is getting mad lmfaooo). The rep thats helping me cant see it, I say what? Its right there, pointing to it, (it was very small but I could see it) he still cant see it. So I say hold on, then I go in the brower, find a i with the dot on top and put it right above that and say look right about the dot about the i. He does, still cant see it and shows the other rep getting mad. he then says yea he sees its, but they still are hasling me cause now Ive went through 3 devices (one brought back, dead pixel and now to get a new one. lol) So I say " what you mean burn through 3 devices like I chose too. I paid 500 dollars for this and im not walking out with a device with a dead pixel right off the bat". The other rep tells my rep to go talk to the manager. So that rep leaves. for a few.... LOL
As the dude is back talking to his manager, the other rude rep was helping a customer put on a screen protector. the guy and him are talking about it being a pain in the arse putting those on and dust always gets under the screen. So I using my XDA experience but in and tell the REP, " Hey bro, a little trick if your say at home is turn on the shower and let the dust fall to the ground, then wash hands realllllly good, then try it and it will be wayyyyyy easier". LoL. Then said "im kind of a phone nerd, I know my **** man"... He didnt look to happy after that cause the customer was really intrigued especially after watching me fight with them..
The dude comes back and says "ok, my Manager said its a judgment call and its up to me. My manager couldnt see it (are these idiots blind) but I know finally can so I will exchange it". Then said he cant exchange any more times (hell id refund then go down the street and buy another with a new 30 day warantee.lol). So anyways. I finally got a new device. No dust or pixel issues, lets hope I get no rebooting issues. I think it may have a little more screen bleed but that don't bother me none. If they would have made me pay the 10 dollar re stock fee I would have returned the device and went down the street also.... Jack asses. like im supposed to walk out with a dead pixel.....lol
got my new phone, so far so good...
smashpunks said:
Ok. So I couldnt stop looking at it even though it was barely there.
so I called them, told them I bought the phone out right 500 and I have dust under the screen. He said hold on, came back on the phone and said that they would exchange it with a 10 dollar restocking fee. I said BS, Im not paying that for dust under my screen, why? He said "because once it left the store we dont know what you did to it to get dust under the screen". I said, BS again, My phone is 9 days old without a scratch or dust around the edges under the tmobile cover its been using the whole time and that even if I was in a dusty environment that its not exceptable to have dust. I had a nexus, vibrant, vibrant 4g, hd2, touch pros etc. Im not stupid and im not paying the fee". He argued again and I said well then, it reboots too, I was not gonna mention that but since your hastling me it has a bad rebooting issue (it didnt but I read here and know what I can get away with). He then said ok well bring it in and will look at it.
So I get there ( you can tell they were expecting me) and he basically was pretty chill and returned it although another rep was trying to say I need to pay the stocking fee and asking the dude if he could replicate the reboots (ahole), and etc. Anyways they didnt charge me the fee and gave me my new device. While sitting there after it booted I inspected it very very closely. In a few seconds I found a dead pixel. I go to show him and he says " I cant see it, thats just dust on the screen protector". So we take it off, I look again and can still see the faintest pixel changing from gone to black while angling the device. I give it back and say yup, right there, (now at this point the other rep is getting mad lmfaooo). The rep thats helping me cant see it, I say what? Its right there, pointing to it, (it was very small but I could see it) he still cant see it. So I say hold on, then I go in the brower, find a i with the dot on top and put it right above that and say look right about the dot about the i. He does, still cant see it and shows the other rep getting mad. he then says yea he sees its, but they still are hasling me cause now Ive went through 3 devices (one brought back, dead pixel and now to get a new one. lol) So I say " what you mean burn through 3 devices like I chose too. I paid 500 dollars for this and im not walking out with a device with a dead pixel right off the bat". The other rep tells my rep to go talk to the manager. So that rep leaves. for a few.... LOL
As the dude is back talking to his manager, the other rude rep was helping a customer put on a screen protector. the guy and him are talking about it being a pain in the arse putting those on and dust always gets under the screen. So I using my XDA experience but in and tell the REP, " Hey bro, a little trick if your say at home is turn on the shower and let the dust fall to the ground, then wash hands realllllly good, then try it and it will be wayyyyyy easier". LoL. Then said "im kind of a phone nerd, I know my **** man"... He didnt look to happy after that cause the customer was really intrigued especially after watching me fight with them..
The dude comes back and says "ok, my Manager said its a judgment call and its up to me. My manager couldnt see it (are these idiots blind) but I know finally can so I will exchange it". Then said he cant exchange any more times (hell id refund then go down the street and buy another with a new 30 day warantee.lol). So anyways. I finally got a new device. No dust or pixel issues, lets hope I get no rebooting issues. I think it may have a little more screen bleed but that don't bother me none. If they would have made me pay the 10 dollar re stock fee I would have returned the device and went down the street also.... Jack asses. like im supposed to walk out with a dead pixel.....lol
got my new phone, so far so good...
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Click to collapse
Haha, yeah it's a huge PITA to get them to replace your phone more than once on the same day. Today I went to target to get mine replaced since it had a dead pixel and I also scratched the screen somehow lol, I new the guy would tell me that he couldn't see the dead pixel and would not accept the return so I just went into the recovery and formatted the system so the phone wouldn't boot . After I got my second phone i went straight to the darkest place I could find in the store to check for the backlight bleed and noticed that it way worse than my first phone so I went back to the guy and told him to look at the edges of my screen and he kept saying that he couldn't see anything wrong with the phone and eventually even told me that I was just being nitpicky and that he wouldn't replace it again So i figured Ill just get it replaced through CS until I get one with minimal bleed.
aim1126 said:
Haha, yeah it's a huge PITA to get them to replace your phone more than once on the same day. Today I went to target to get mine replaced since it had a dead pixel and I also scratched the screen somehow lol, I new the guy would tell me that he couldn't see the dead pixel and would not accept the return so I just went into the recovery and formatted the system so the phone wouldn't boot . After I got my second phone i went straight to the darkest place I could find in the store to check for the backlight bleed and noticed that it way worse than my first phone so I went back to the guy and told him to look at the edges of my screen and he kept saying that he couldn't see anything wrong with the phone and eventually even told me that I was just being nitpicky and that he wouldn't replace it again So i figured Ill just get it replaced through CS until I get one with minimal bleed.
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I paid 500 cash. Damn right ill be nit picky... Lol
So, I broke the glass on my Infuse a week ago. The LCD touchscreen beneath it is in perfect condition without any noticeable defects. I have dropped my phone from over 5' onto concrete multiple times in the past and nothing broke those times, but I went to get out of my car and it slipped out of my pocket and fell one foot onto asphalt and the screen shattered, at least the bottom half. It sucks, but it happens, right? That is why I pay $5 /month for insurance, it is an expensive phone that i don't want to replace out of pocket. Well, it turns out that the last time I had to file an insurance claim they hadn't updated their pricing policy. It use to be $50 for a claim, but now it is $200! Ridiculously expensive if I say so myself. I went onto ebay and found that they sell the LCD, glass, and tools for $190, but this is an outdated phone, well AT&T doesn't sell it anymore at least. Why would I want to spend close to $200 for a new screen when I only spent $80 to buy the phone 15 months ago???
Now onto my real question:
1) Should I buy the screen replacement and fix it myself? I'm generally really good with electronics... and I've replaced screens in flip phones before.
2) Should I open a new line on my existing account for $10 a month and get the galaxy s3 for $170 and just put my sim card in the phone?
3) or should I go through AT&T's replacement service and get w/e phone they want to give me? (What phone replaced the Infuse anyway?)
What do you guys think I should do?
I have cracked glass on my Infuse (LCD still works fine in my case, I assume it does for you as well).
Here are what I think are the three best options (no particular order)
1 - Send it to Samsung for repair. They'll do it for about $156, including shipping both ways (they send you a shipping envelope). But you'll lose your phone for 1 to 2 weeks.Contact phone number: 1-888-987-4357
2 - Get a used phone on ebay, craigslist, etc.
3 - Live with it and hope it gets better. This may sound wacky, but I have a cracked phone glass and it really honestly seems to have gotten "better" over time. I'm not kidding.
Part of is switching your apps to dark background so you don't notice the cracks as much (and save battery anyway)..
part of it is getting used to the cracks so they don't catch your attention...
and here's the wacky part ... in my case some of the cracks have "gone away" or gotten smaller since the initial damage. I know that sounds silly and I certainly can't explain why it did that (other than to say this is not normal glass), but that is what I observed with my own eyes.
I don't think replacing the whole LCD unit is an attractive option. It costs $150 and you can get a new phone or have Samsung fix it for that much. It is a somewhat delicate procedure from what I have heard so after spending tht $150 there's a small chance you may not have fixed anything.
There is also Infuse Glass for sale for $10 or so but it is apparently unusable... can't replace glass without replacing the entire LCD unit (they're glued together)
you might want to double check ATT website. i got my refurbished infuse for 1 penny. flawless, looked and worked like brand new. so good, i got one for my sister too.
I have an infuse that I'm willing to sell for 150. Everything works besides the USB port being wonky at times...sometimes it works, others it doesn't. So for 150 you could repair your phone and gain another battery/everything else for the same price as sending it to Samsung.
I advise against adding a line...yeah its 170 up front but add another 240 for 10 bucks a month extra over two years. So that's paying essentially 410 for that s3...same with buying it for a penny online...paying 240 for another infuse over two years.
Sent from my Galaxy Nexus using Tapatalk 2
electricpete1 said:
3 - Live with it and hope it gets better. This may sound wacky, but I have a cracked phone glass and it really honestly seems to have gotten "better" over time. I'm not kidding.
Part of is switching your apps to dark background so you don't notice the cracks as much (and save battery anyway)..
part of it is getting used to the cracks so they don't catch your attention...
and here's the wacky part ... in my case some of the cracks have "gone away" or gotten smaller since the initial damage. I know that sounds silly and I certainly can't explain why it did that (other than to say this is not normal glass), but that is what I observed with my own eyes.
Click to expand...
Click to collapse
Attached are pictures immediately after I dropped my phone. I took them using front-facing camera mode.
Here are photos of the same phone (not repaired) today, about 5 months after I dropped it.
I was not able to recreate the exact same view (not sure how I originally managed to use front-facing camera and mirror to get photo of screen without seeing picture within picture type thing).
But I hope you can see it is a lot better. Tough to capture in pictures but there is no doubt in my mind the cracks somehow got better.
Your cracks got better likely because of the adhesive on your screen protector. That is a decent idea for the op to try though...if no chunks of glass are missing, they could try seeing if a screen protector makes the cracks less noticeable
Sent from my Galaxy Nexus using Tapatalk 2
I have a screen protector on the phone right now and that is the only reason I'm able to use it. I'll post some pictures in a few showing how it looks.
captemo: How were you able to get an Infuse for $0.01? Was it an upgrade/new line/new customer deal?
electricpete1: they showed up when I posted my reply. Interesting...Makes me wonder what type of nearly self healing glass they implemented on your phone! lol Well, that is interesting, I can still see the impact site on the 5 months after photos, but the cracks seem to be nearly invisible now. [[]]edit[[]]For some reason your images are not showing up.[[]]edit[[]] I'll take a look on another browser and see what it looks like. But I am using a screen protector already.
welchertc: I was actually ready for an upgrade in a month but the account holder was a few hours late on his scheduled payment for an over due account and it bumped my upgrade deadline to July next year. So I would technically keep the new line for 7 months, then deactivate my current line and transfer the number over. (I believe that it possible...correct me if I am wrong though) I'll think about buying your infuse. Could you either show a picture of the screen or describe its condition? Mine was flawless, until it dropped that is.
So, my options are either buy a used one for $50 less, claim insurance, send to samsung (Should I keep the custom rom on the phone or will this send up red flags? I'm running Jellybean), or live with it until I can upgrade?
welchertc said:
Your cracks got better likely because of the adhesive on your screen protector. That is a decent idea for the op to try though...if no chunks of glass are missing, they could try seeing if a screen protector makes the cracks less noticeable
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Yes, I have the same screen protector on there now that was on there when it cracked (didn't change it).
Maybe the screen protector somehow played a role in the appearance of cracks going away (even though it's the same screen protector).
Maybe the adhesive is soaking into the cracks. Maybe the protector started to pull away from the crack so hides it a little.
Beats me.
Rhamza161 said:
But I am using a screen protector already
Click to expand...
Click to collapse
Same as I was. For whatever reason, the screen that looked horrible 5 months ago after I dropped it looks great now... and I didn't do anything (including didn't change screen protector). I was on the verge of spending $156 to have Samsung fix it, and the only reason I didn't was that I didn't want to give up my phone for the period of 1-2 weeks required for that shipping/repair. Now, based on all the factors I mentioned (using black background, getting used to it, and cracked appearance going away somewhat) I'm glad I didn't spend that money.
here are the pictures:
To me, it looks similar to how mine looked. Heavy damage in one corner with cracks spreading accross the screen.
You could try waiting a month or two (three tops). If you see no change, then go ahead and find your replacement. But you might be pleasantly surprised with substantial improvement in appearance (like I was). In the meantime, set your apps and wallpaper to black for very dark backround.
I think I'll wait and see if I can live with it for a month, and if I cannot...then I'll see about replacing the screen first. I'll start the contact with samsung within the week though. I'd rather get the information now and be able to get the replacement screen as quick as possible if I decide to go that route.
Thanks for the advice guys.
Rhamza161 said:
I think I'll wait and see if I can live with it for a month, and if I cannot...then I'll see about replacing the screen first. I'll start the contact with samsung within the week though. I'd rather get the information now and be able to get the replacement screen as quick as possible if I decide to go that route.
Thanks for the advice guys.
Click to expand...
Click to collapse
OK. I think it was about two months before I noticed the change. I wasn't expecting a change and therefore wasn't looking for a change, so may not have been really observant. You on the other hand have very good quality pictures of screen and will be watching closely.
** Please do come back here and let us know how it turns out.
(I have zero doubt about what I saw, but I also understand it's difficult for anyone else to believe... would feel better if someone else reports similar observations)
I'm always on the forum, but rarely post because the only threads I usually watch are the ones dealing with development. I'll be sure to let you know about the glass though,
Rhamza161 said:
3) or should I go through AT&T's replacement service and get w/e phone they want to give me? (What phone replaced the Infuse anyway?)
What do you guys think I should do?
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Click to collapse
I'd like to know what phone replaced the infuse too, especially since its officially considered an obsolete phone now.
As a matter of fact Rhamza, that's the case you should build to AT&T-that the phone is obsolete. I've heard plenty of cases, including myself, of complaints to service providers and getting whatever it is you want, so long as your nice and get a compliant tech in the line.
Tell them (if u want) that "my cat knocked my phone off the table, breaking my screen. I see that this phone is totally obsolete and unavailable to purchase at any authorized att retailers... I feel I deserve a replacement because"...etc..
I've heard of people getting galaxy phones for the infuse, so it always worth shot. The worst that could happen is they say no.
In this economy never pay a dollar more for something if you don't have to. Millionaires don't.
Sent from my SGH-I997 using xda app-developers app
Hm, interesting. I'll give it a try. I mean it is worth a shot.
Sent from my SGH-I997 using xda app-developers app on jellybean rom.
I finally just went ahead and called samsung and they said the replacement screens including the LCD would cost exactly $155.88 including shipping. I don't think I'll go that route. I get paid Thursday for over 50 hours so AT&T will be contacted about a broken screen.
electricpete1: I have noticed that some parts of the screen do actually look better, however the 4 buttons on the bottom of the screen are starting to not work because of lost glass even after placing a screen protector over the loose pieces. I think they just came off of the LCD portion.
Sliding the unlock to the right on JB (CM10 unofficial) is starting to require a little more pressure than normal.
honestly i'd send it to samsung unless you have insurance, i had bad luck with replacement parts from china despite them having official "samsung" branding and looking legit. the insurance might get you a phone you don't wan't. since i think (not sure) they deal in refurbed phones for insurance but it might however get you an i-777 sgs2 (a nice upgrade if you like the smaller size) since it looks like hey still have new and refurbed i777s in stock online depited it being long out of production like the infuse. but if they a replacement phone you don't want then samsung is the best way to go unless you find a repair service that has a good warranty policy. i've replaced the screen on one of my infuses myself for a single crack across the screen that was barely visable, the replacement screen burned out in under 2 months and it cost me more than what samsung quoted you to fix yours,at the time i didn't want to be without my phone while waiting for a repair and it cost me.
Well I went ahead and went through the insurance company. Supposedly I coudl have had a choice in the phone I was given, but when I clicked on the "Choose more" button it sent me to the same phone, the Galaxy S2 Skyrocket and it said "If you click on 'more options again, you'll be directed to an associate who will attempt to help solve your problem and will not be allowed to continue online at any point" So I stayed with the Skyrocket for now...I'm honestly not sure how I'll like it. Some websites say that the screen is 0.2" smaller than the infuse, other say it is the same. I love my Infuse, but I would rather get a new phone, not one that is a year old already (the skyrocket came out last year in October after all). The phone should be here tomorrow sometime, so I'll report back and let you guys know if it is refurbished or new. In a way I hope that there is something wrong or something I dislike so I can justify attempting to get a nicer, newer phone.
But at least it is coming with ICS and the screen is not broken and there is a modding community here that is amazing! So even if it isn't the best phone I've ever used, it'll still be better than nothing and I can have JB on it within the hour of it arriving. lol
well there was something wrong with it out of the box. (Of course right?) I called Asurion and she said "we'll send you a shipping label and you can send it back to us and when we receive it we'll send you another one right back."
"Wait, I don't have another phone to use while this one is being processed and shipped. What will I do without a phone? I need it for work!"
"Well, go to AT&T and see if they will loan you a phone for about two weeks while we send you another one, but I've never heard of them doing it before."
"Why can't you send me a new phone and when I receive it, I'll send the defective one back?"
"It doesn't work like that."
"If AT&T doesn't hand out a phone for a loan and I miss work because of it, will your company compensate me my $10/hr wage and contact my bosses and explain to them that it is your fault that I missed work?"
"Um, no we can't do that either."
"[[]]sigh[[]] just send me the shipping label and be done with it. This is ridiculous."
"okay. Have a good night." and she hung up the phone.
wth? Rude and not helpful at all. The new phone that I was sent had a defective mic, both on normal calls and speaker phone calls. The AT&T customer service person was really polite and helped me though their trouble shooting guide for the phone and ended up having me go down to AT&T to get a new SIM card. That didn't work, but they activated the new SIM and added the phone to my plan. So the next AT&T rep sent me a phone number to Asurion to get it replaced, because I have 30 days to report a defective device. Well the previous conversation ensued and I find that I am really not satisfied with their representatives. I should have been recording it! jeez.
Here are some photos I took of my Infuse before I put it into the shipping box three days ago.
Im wondering if other people's 8X's creak when squeezing the phone sideways or on the screen after a few minutes of use? Also I can see light leaking from the bottom where the screen meets the body of the phone. Want to know if I should get an exchange tomorrow at Microsoft Store since after that I'm pretty far from any Microsoft Stores until I'm past the return date.
My volume rocker squeaks a little and also moves back and fourth when I shake the phone. At the bottom of the phone on either side of the charging port there are light leaks, and on the left and right bottom sides too, which is annoying in the dark. Tempted to take mine back to Phones4u and ask for a new one..
Got a new phone and its much better. I didn't notice if light leaks through bottom anymore, but the screen is definitely more flush though not PERFECTLY flush.
Much more solid phone and power button also has a click and is easier to press now. No more creaks now.
Sent from my 8X using Board Express
I'll go and exchange mine then I think. Can you take a picture of it in the dark to show if you have any light leaks and post it up? I'd be very appreciative.
My power button feels a bit odd too, it doesn't have a click and feels squidgy, was thinking that earlier. Might have a go on the replacement in store and look at it in the dark to check for light leaks.
Edit: I've attached the best picture I could get of my light leaks/screen fitting. This is with brightness at max, taken with my DSLR. Was yours this bad? I'd be interested to see if this is an issue with other 8X's or just ours.
I haven't had any problems like that with mine yet. I started using a case after the first week though. Hopefully a replacement will fix the issue for you. That's a lot of light coming through.
Sent from my HTC 8x using Board Express
It is, it's awful. I'm kind of regretting getting the 8X over the 920 to be honest, the blacks seem very light on the screen and the colour seem very washed out (maybe it's just coming from an AMOLED screen that is doing it), might see what they can do for me in store today. We'll see.
Took it back today, they didn't want to replace it but they did in the end. Tried out two brand new Yellow ones in store, both had the exact same issue. Tried a black one, and it's perfect, no light leakage at all. Maybe it's an issue with the Yellow one. Poor effort HTC.
Accepted the Black one as a replacement, but I'm trying to sell it and get a 920 like I should have in the beginning. Doh!
SmokinWaffle said:
Took it back today, they didn't want to replace it but they did in the end. Tried out two brand new Yellow ones in store, both had the exact same issue. Tried a black one, and it's perfect, no light leakage at all. Maybe it's an issue with the Yellow one. Poor effort HTC.
Accepted the Black one as a replacement, but I'm trying to sell it and get a 920 like I should have in the beginning. Doh!
Click to expand...
Click to collapse
Meh. I have the black one and its an issue all right. Yesterday, my screen totally died. Went to HTC service center today, and the light leakage and inperfect screen flush were listed as "possible user damage". If they decide to classify it as user damage, i'll be pissed.
matthew5025 said:
Meh. I have the black one and its an issue all right. Yesterday, my screen totally died. Went to HTC service center today, and the light leakage and inperfect screen flush were listed as "possible user damage". If they decide to classify it as user damage, i'll be pissed.
Click to expand...
Click to collapse
I went with the 920, had screen flickering issues and random rebooting on it, and all 3 of my replacements. Gave up and got a Note II. lol.
Yes, when I had mine it creaked and the camera lens moved around a little, and the screen was a tad squishy on the bottom right...HTC consistently has awesome designs but
There is always something wrong with their build quality that is maddening.
Sent from my DROID RAZR HD using xda app-developers app
Crack over Speaker holes
Hi guys, just to add to the build quality problems... I've just had a replacement from Phones4U of my yellow 8X. After just under a month of gentle and careful ownership i noticed a crack appeared over (and through) the holes on the back for the speaker. The crack got bigger over about a week before i had chance to go ask about it in store. to be fair to P4U, the person i spoke to was great and they swapped it out in store, even though i'd originally bought it online.
Came back to this thread to mention it and now having read everything else i'm noticing a bit of creaking when i squeeze the sides and both phones had had the squishy screen edge picture thing which i first read about being a problem on the ONE X. Not sure if that's just normal anyway though really. Oh and neither of my power buttons have clicked and i find myself missing my easy to press home button on my old iPhone 3GS!
Same again!
natstally said:
Hi guys, just to add to the build quality problems... I've just had a replacement from Phones4U of my yellow 8X. After just under a month of gentle and careful ownership i noticed a crack appeared over (and through) the holes on the back for the speaker. The crack got bigger over about a week before i had chance to go ask about it in store. to be fair to P4U, the person i spoke to was great and they swapped it out in store, even though i'd originally bought it online.
Came back to this thread to mention it and now having read everything else i'm noticing a bit of creaking when i squeeze the sides and both phones had had the squishy screen edge picture thing which i first read about being a problem on the ONE X. Not sure if that's just normal anyway though really. Oh and neither of my power buttons have clicked and i find myself missing my easy to press home button on my old iPhone 3GS!
Click to expand...
Click to collapse
Well after a month (again) my replacement 8X has developed the crack in the same place.
Phones 4U are gonna swap it for a black model this time, i'm wondering if it's the yellow plastic specifically that's bad. They were less cheery and helpful with the exchange this time stating that because it's a cosmetic fault they don't usually replace them and the first time was 'a goodwill gesture'.
I'm starting to wish i'd just gone for the extra price bump for the Lumia 920 instead now. Guess i'm lucky they've replaced them at all though but i still don't think a phone should crack of it's own free will after 4 weeks! http://forum.xda-developers.com/images/icons/advanced/drive.png
They also said it's not a widespread fault that they've been made aware of, i was actually hoping someone else on here would have had the same experience to help me confirm it wasn't just bad luck or whatever. I guess everyone else just has the corners rubbing off instead!
I guess I got lucky, my blue 8X seems pretty solid and all the buttons are clicky.