I've went through about 5 different phones and they all have the same screen bleed. Tried multiple stores in case they were from the same batch. Am I just unlucky? Or do all G2X have screen bleeds and the ones that report they don't really arent as picky as I am?
Your picky.
Sent from my LG-P999 using XDA Premium App
the mythical perfect screen you hunt doesn't exist
you're clearly being too picky. my screen has a bit of bleed, but i'll be keeping it because i'm never watching a solid black screen, at full brightness, in a dark room. so it doesnt really matter that much to me.
You're not unlucky, and you're not too picky. I just returned my 3rd g2x today because of backlight bleeding. All 3 were so bad that the bleeds were reaching into the center of the screen. Despite what people say about 'You can't see it unless you're in the dark' is not completely true. The last 2 phones had a stripe of brown across the bottom that was blurring out text at the lower half the screen when on a white background. The 3rd was outright yellow.
Upon returning my 3rd, the manager at the store pulled about the remaining 5 they had in stock. She went in the back and checked all 5 in the dark, and all of them had screen bleeding worst than the one I was returing. The manager agreed that it was unacceptable and sent all 5 back. She's calling me when the next shipment comes in, and she's going to personally go through every phone until she finds one that works right.
As for being too picky, that's bull. These guys on the forums will tell you you're being overboard, but the phone is $500 or $199 and a 2 year contract. I know some people have cash to throw around, and the value of the dollar means nothing. But for me, $200 is a lot of money, 2 years of my life is a lot of time, and for me to just accept something that isn't built right because i'm being "too picky" is a load of crap.
If this was a $5000 tv I bet you'd be singing a different tune, but since it's a $500 phone I should just suck it up. Screw that, i'll return 80 of them if I have to. Hopefully someone at corporate will get the hint and call LG about it.
The manager told me that LG already notified all the T-Mobile reps to make them aware of it. So it's not just a matter of pickiness, this a clear cut QA issue on LG's end.
Backlight bleeding is common. It's common because of poor production, and absolutely no QA in Korea. They're shipping these phones out before the glue finishes drying, and thus we're left with crap. I read another post on here that a guy had glue around the edges of the screen. LG needs to get it together, this is out of hand.
The phone is sexy though, and I suggest returning it until you get the one that works right. I've considered giving up and waiting for another, but all the other phones coming up have custom roms and locked bootloaders. I'm uninterested.
konga056 said:
I've went through about 5 different phones and they all have the same screen bleed. Tried multiple stores in case they were from the same batch. Am I just unlucky? Or do all G2X have screen bleeds and the ones that report they don't really arent as picky as I am?
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I saw a post a few days ago of someone who went to replace their phone in the store. They tested the new one in the store and were satisfied, but then got home and locked themselves in a closet or something and saw some bleed and they were upset.
If you're like this person, then ya, you're way too picky. This is an LCD screen, not LED.
MWBehr said:
If you're like this person, then ya, you're way too picky. This is an LCD screen, not LED.
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LG Electronics also makes the iPhone 4 LCD. And it doesn't have this issue.
I don't understand why anyone would accept what is for certain a quality issue. Do you really just not care that much? I have had many phones over the years and none of them have had these issues. I even pulled all of them back out (yes I have kept them all) and checked them under the exact same conditions as the g2x I sent back yesterday. Do you know how many of them had screen bleed? ZERO none of them. I'm not talking about standard extra defused light coming through an LCD. I'm talking about multiple spots were light was coming through because it simply wasn't sealed correctly.
To the people saying you are being too picky or it doesn't matter or they are all like that either don't know what they are talking about, saying that because they don't like you, or just like to be screwed out of their money.
Have a little pride and demand that it is right. I will sent back every single phone I get until I get one that is correctly built.
i paid 500 for mine but i just don't wanna go there get another one and have it be worse than mine and then make it an issue for me to keep going back till i get a good one since the one i have has been straight aside from the minor backlight issue which i can't see unless im in the dark on that black screen
I have to say that my first phone had it bad. I could tell in every app I tried. I saw it before there were threads like these. I returned it.
I did however buy one from the store and went into the neighboring store's bathroom with the light off, total darkness and the screen looked good.
Obviously these are the first batch and may not be perfect but I'd like to think "most" are under normal conditions. I know I wouldn't stand for it. The screen is something you always will use. It would bother me.
If your store doesn't have a good one, then don't buy it. I guess it is save to say there are batches of bad phones out there. The demo unit at the store near me looked great compared to the SGS4G sitting next to it and there were no bleeding. My unit was clean too.
I'd recommend wearing a hoodie and checking before you leave.
strung said:
LG Electronics also makes the iPhone 4 LCD. And it doesn't have this issue.
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Google is your friend: http://forums.macrumors.com/showthread.php?t=1141752
Anymore random LCD phone names you want to throw out that you think doesn't bleed?
Look, I'm not saying that there isn't an issue, because I've seen several picks of completely unacceptable bleed. I'm simply saying don't expect to have absolutely no bleed.
MWBehr said:
Google is your friend: http://forums.macrumors.com/showthread.php?t=1141752
Anymore random LCD phone names you want to throw out that you think doesn't bleed?
Look, I'm not saying that there isn't an issue, because I've seen several picks of completely unacceptable bleed. I'm simply saying don't expect to have absolutely no bleed.
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Yea my neighbor has an iPhone 4 and I can see some. Nothing major and he probably doesn't even notice it. I think every LCD phone I had, had some bleeding... hence why I love my Nexus One Amoled... but it had its problems too.
I'd rather have a small bleed then no multitouch or a locked bootloader
out of 5 g2x I've seen, all of them had similar bleeds (similar bleed size, similar pattern at each corner), with 1 of them being the worst. All 5 of them are pretty much the same.
with that being said, I think you should really just settle with one. NOT because I am saying you are picky, but that statistically the chance of getting one with minimal bleed is very, very, very low.
I truly have no idea how some people on this forum are getting g2x's with almost no bleed. If you ask me, it's either we have different judgment, or they just don't test their devices in a totally dark room with >50% phone brightness.
c19932 said:
out of 5 g2x I've seen, all of them had similar bleeds (similar bleed size, similar pattern at each corner), with 1 of them being the worst. All 5 of them are pretty much the same.
with that being said, I think you should really just settle with one. NOT because I am saying you are picky, but that statistically the chance of getting one with minimal bleed is very, very, very low.
I truly have no idea how some people on this forum are getting g2x's with almost no bleed. If you ask me, it's either we have different judgment, or they just don't test their devices in a totally dark room with >50% phone brightness.
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....or different batches throughout the country/world?
MWBehr said:
Google is your friend: http://forums.macrumors.com/showthread.php?t=1141752
Anymore random LCD phone names you want to throw out that you think doesn't bleed?
Look, I'm not saying that there isn't an issue, because I've seen several picks of completely unacceptable bleed. I'm simply saying don't expect to have absolutely no bleed.
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Click to collapse
So what is your point? The light bleed existed on the initial batch of iPhone 4's, people complained, and the manufacturing process was fixed. If people don't complain then it won't get fixed. If LG can fix it for the iphone, they can fix it for this phone.
i had to go into my dark room and set my screen to 100% to see any bleed...but how often will you keep your screen at full brightness in complete dark? when it's dark i dim my screen, the bleed is nearly impossible to see in typical conditions.
Each of the phones I had i didnt look at them in a completely dark room. But just looking at the screen under normal office light at 50% display and they were all quite noticable. I dont think I'm being too unreasonable but maybe I am.
I think i'll just suck it up and live with it. I honestly wouldnt mind it if the bleeding is in the top two corners where its generally the white status bar but its pretty noticeable in the bottm two. I'll probably just end up waiting until HTC Sensation comes out and sell this.
strung said:
So what is your point? The light bleed existed on the initial batch of iPhone 4's, people complained, and the manufacturing process was fixed. If people don't complain then it won't get fixed. If LG can fix it for the iphone, they can fix it for this phone.
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Nice try again. Apparently you paid no attention to the date of the posts on that thread. The initial post was 4 days ago (3 when I initially made mention of it).
Of course, I must also point out that your initial claim was that iphone4s "do not have this problem". They definitely have had this "problem" and sill do.
Just give up or admit you're wrong. Quit clinging to this completely inaccurate claim.
MWBehr said:
The initial post was 4 days ago (3 when I initially made mention of it).
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Honestly I didn't notice that. I stand corrected!
I'm sorry to ask such a tyro question. What is screen bleed? What does it look like?
Related
its a LCD SCREEN! chill out... yes some peoples are worse than others... let me ask all of you who are *****ing about it a question...
HAVE YOU EVER OWNED A "BRAND NEW" LCD TV?
i have a 3 month old 52in toshiba and guess what..... back light bleeding....
i am sorry you didnt read into the phone and understand its technology and bought it under the pretense it would be the PERFECT phone.... but get real!
want a fix to it?
TURN YOUR BRIGHTNESS OFF "AUTO" and put it about 1/4 of the way
still mad?
get a refund....... LG will not send you a new one thats any batter than your current.....
(called tmobile and they have a few complaints but will not issue a new phone till it becomes a larger problem....)
honestly the phone is what i want out of it....(and many people are satisfied)
i give it 4.5/5
just because of the bleeding... if you didnt read into the phone or read people *****ing about it on 2x forum then sorry again for your loss send me the ****ing thing and ill ebay it...
i know this is a section about "general ****" but come on if you are so pissed you have a few option and let me point them out so you stop the spam threads (i know im not helping by making this only feeding the trolls/spammers)
options:
TAKE IT BACK AND GET YOUR MONEY BACK (send it back to tmobile if you bought it online/on phone)
DEAL WITH IT (its a great phone that has alot of developmental support behind i, your loss if you turn away for a older phone)
GET A DIFFERENT PHONE (tmobile offers 14 day returns......... enough said)
SELL IT ON EBAY... (bet you can get profit out of it if you got a spare phone to use)
/RANT
Hey part of your sig says *devices* SGS4G: free from customer loyalty/SENT BACK 14 day return policy! G2X:ORDERED/FREE from customer loyalty!!!!!
"Free from Customer Loyalty" I've been out of contract since Oct help a brother out how did you get a hot new phone for free from TMO
I dont mind the bleed. Its gonna happen with this type of screen. Some posters act like their gonna be using their phone in the dark with a blank screen.
Enjoy this superphone!
You can calm the **** down. Unlike you, myself and many others are not going to say "eh oh well ill deal."
Agreed. This is a non-issue in my book. If XDA had a 'firstworldproblems' subsection, this would be at the top:
"My $500 super flagship smartphone with dual-core 1Ghz CPU, 512MB/8GB, HDMI output, 8MP/1.3MP cameras, and future CM support has slight light bleeding around the edges, and I'm just raging in anger at this piece of junk!!!!"
Edit: I found this just too funny, just posted it on /r/firstworldproblems
I am one if the lucky ones I guess, with no bleed issue. I have seen my friends g2x and it does have small bleeding but only with brightness turned all the way up and on a completely black screen. But it wasn't all that bad and he is keeping his as would I. The device is not perfect and not one made so far has been. Or ever will be perfect. Someone will always find what they think is a flaw.
Sent from my LG-P999 using XDA Premium App
seriously..... WOW.. I'm not freaking out or anything. but I paid $500 for a device that has an issue. and I know LCD'd do, I have TV's and computer monitors with this issue and it is minor.
but I've used the Droid, the Nexus One, the G2, the Droid X, the Vibrant, and the Droid X, and the EVO and NONE.. NONE had anything even close to this.
maybe 10% of it at most, but nothing as bad as my picture... I understand a little bit of bleed, and will be ok with that, but mine is enough for a replacement IMO. oh and many are saying they have the phone with NO leakage. so as much as we shouldn't be too unhappy, if some don't have the issue, why should I have to have it!
Honestly I'd rather have a screen that bleeds a little and looks great rather than an amoled screen that RAPES your battery. Just saying
Sent from my SGH-T959V using XDA App
xguntherc said:
seriously..... WOW.. I'm not freaking out or anything. but I paid $500 for a device that has an issue. and I know LCD'd do, I have TV's and computer monitors with this issue and it is minor.
but I've used the Droid, the Nexus One, the G2, the Droid X, the Vibrant, and the Droid X, and the EVO and NONE.. NONE had anything even close to this.
maybe 10% of it at most, but nothing as bad as my picture... I understand a little bit of bleed, and will be ok with that, but mine is enough for a replacement IMO. oh and many are saying they have the phone with NO leakage. so as much as we shouldn't be too unhappy, if some don't have the issue, why should I have to have it!
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Click to collapse
Maybe yours needs replacement. But in general, all your past phones weren't perfect either, no phone is perfect. The Droid had limited memory, the Nexus One had a wonky touch screen, the G2 had the hanging hinges, the Droid X had motoblur, etc etc. People will always find some flaw to complain about.
mapin0518 said:
Maybe yours needs replacement. But in general, all your past phones weren't perfect either, no phone is perfect. The Droid had limited memory, the Nexus One had a wonky touch screen, the G2 had the hanging hinges, the Droid X had motoblur, etc etc. People will always find some flaw to complain about.
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I would agree with you if there were N1s without wonky touch screens, G2s with decent hinges (perhaps there were a few), Droid Xs without motoblur, etc. To me, it's the idea that there are G2xs without the bleeding (and ones not as bad), and I also happened to get a G2x with heavier bleeding than I'd like. Judging by the amount of people who don't have problems, and considering that this is a forum that attracts people who are peculiar about their phones, I'm fairly sure that my replacement won't be anywhere near as bad.
These kinds of threads are common whenever a new phone is released. I think the worst one ever was the G2 and hingegate. However, it's still helpful to get an idea of how widespread certain issues are. Do we need 20 threads about the same thing? No, of course not. But to complain about people saying there's something wrong, in their opinion, with their phone is just stupid.
wondercoolguy said:
Hey part of your sig says *devices* SGS4G: free from customer loyalty/SENT BACK 14 day return policy! G2X:ORDERED/FREE from customer loyalty!!!!!
"Free from Customer Loyalty" I've been out of contract since Oct help a brother out how did you get a hot new phone for free from TMO
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Click to collapse
Ive had alot of,problems with them...they offered a free,phone of my choice.... Not because my contract was up....
And yeah I know,making this thread doesnt help the spaming problems about the phone but still if they can rant so can i..... Im over it now
sent from a rooted G2x using XDA app
would you rather know there is a "possible" issue, or no.. I'd rather know.
just sayin!
xguntherc said:
would you rather know there is a "possible" issue, or no.. I'd rather know.
just sayin!
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Click to collapse
This isnt a issue.... Not for many of us
Just because you have a worse bleed doesnt mean its a,know defect in all phones
sent from a rooted G2x using XDA app
TimTim12 said:
I would agree with you if there were N1s without wonky touch screens, G2s with decent hinges (perhaps there were a few), Droid Xs without motoblur, etc. To me, it's the idea that there are G2xs without the bleeding (and ones not as bad), and I also happened to get a G2x with heavier bleeding than I'd like. Judging by the amount of people who don't have problems, and considering that this is a forum that attracts people who are peculiar about their phones, I'm fairly sure that my replacement won't be anywhere near as bad.
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Click to collapse
I suspect the amount of bleeding is roughly the same across all G2xs, but some people are just less sensitive to it. In fact, I had never even known what LCD bleeding is (and I've owned 5 Android phones the last two years) until this G2x drama began. I decided to inspect my devices and sure enough my Nook Color has some bleeding at the bottom. I never noticed it before, but I bet many of the disappointed G2x'ers would have. Some of us just aren't sensitive to it. Kinda reminds me of the 'dust under the screen' paranoia with the N1.
mapin0518 said:
Agreed. This is a non-issue in my book. If XDA had a 'firstworldproblems' subsection, this would be at the top:
"My $500 super flagship smartphone with dual-core 1Ghz CPU, 512MB/8GB, HDMI output, 8MP/1.3MP cameras, and future CM support has slight light bleeding around the edges, and I'm just raging in anger at this piece of junk!!!!"
Edit: I found this just too funny, just posted it on /r/firstworldproblems
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ROFL. It's hard being first... =/
what the hell guys. now you all gave this perfectionist something to look for.
i used adw to hide the staus bar and set my background to solid black. it does show for me in the top right corner moreso than anywhere. on my default home screen, i have the weather clock from beautiful widgets running. i have to really strain to see it. if i slide over to a screen with nothing but black background, it's clearly visible. but only if i put the phone in a dark spot, like under my desk. it's still visible though. but not like it's blinding. even with 2.3 and a black status bar, the icons would hide it,on my phone at least. am i going to return it? no. but if i heard tmo considered this an issue and lg had phones with no bleeding and were willing to replace them? then i might. this phone might get sold in a year if the merger goes through because no way am i going to att. so for me, i can live with it. i did notice it in my camera app before this thread was started. but didn't think it was that big a deal. it's not like it shows while playing videos. and i haven't noticed any problems with pictures taken.
I agree all LCD's have some bleeding, my old G2x had it bad like posted in the other screen thread. I noticed mine immediately after turning it on, on the initial setup screen, on darker background, while playing games, and watching a test movie.
Coming from a N1 with absolutely no bleeding, I chaulked it up as normal for LCD's. After reading some didn't have it, I went to the store and looked at the display model and bought another one.
Comparing the two is night and day. So all I can say is return it if they won't swap it out. The original was purchased online and the second one was tested at a store with a 14 day return policy attached. Getting a refund on the first one.
Yes large lcd monitors and lcd tvs have screen bleed largely due to the tech, but its piss poor for a small 4" lcd display to have screen bleed as well.
You don't see screen bleed on any other lcd phones such as htc desire hd, xperia and the iphone. Do a search on this forum and the only phone that have screen bleed problems is this phone.
This is NOT a common issue on tiny lcd screens.
People saying this is common and should just accept it is just making lame excuses up for lg.
I understand both sides of the story here
Your side: Yes I understand this is super annoying, and it's a KNOWN issue so why didn't someone make 1 Thread about it, and just comment in the thread.
Everyone else side: Okay I would understand the bleeding screen if it were lets say 2008 or so, but it's 2010 and were really having problems with the screen? Seriously? It's not like they didn't know, they merely didn't care I'm guessing.. Another thing that makes me wonder, is why if they are making (they being lg) iPhone retina screens, couldn't they bump up the display a little?
Ps: Idk, not starting anything, just explaining my point of view
With all the haters of either TMO or G2X I wanted to start another kind of thread to ask the question of. Has it been long enough to for TMO to refresh their G2X's so I can walk into a store or amazon and get my G2X back. I loved the crap out of that phone and the only issue had was the bleed screen. How can one tell when was the manufacturing date?
I doubt it.
Sent from my LG-P999 using XDA App
jsauce75 said:
i doubt it.
Sent from my lg-p999 using xda app
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blast it all!!!
Manufacture date is on the sticker on the box.
also no, I dont think so if screen bleed is your issue. I just got one yesterday, it has a little bleed (screen bleed was never a issue for me, I dont care). It has a 4/24 date on the sticker... So Id say wait a while longer...
as far as reboots. Ive never had one. I personally think its a app the cpu dont like or something. And look at almost any other phone forum. Theres always complaints about reboots. so meh..
smashpunks said:
Manufacture date is on the sticker on the box.
also no, I dont think so if screen bleed is your issue. I just got one yesterday, it has a little bleed (screen bleed was never a issue for me, I dont care). It has a 4/24 date on the sticker... So Id say wait a while longer...
as far as reboots. Ive never had one. I personally think its a app the cpu dont like or something. And look at almost any other phone forum. Theres always complaints about reboots. so meh..
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Is the sticker on the outside of the box so if I were to call TMO up and say whats the manufacturing date of your g2x's the rep could tell me?
wondercoolguy said:
Is the sticker on the outside of the box so if I were to call TMO up and say whats the manufacturing date of your g2x's the rep could tell me?
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yes its a big sticker on the back with the date right at the bottom of it..
smashpunks said:
yes its a big sticker on the back with the date right at the bottom of it..
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Thank you for the info!
smashpunks said:
as far as reboots. Ive never had one. I personally think its a app the cpu dont like or something. And look at almost any other phone forum. Theres always complaints about reboots. so meh..
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I can assure you that the reboot/lockup issue is real and not due to a specific app. I was getting these before I installed a single thing. In fact, the reboot issue has been confirmed by LG themselves, so I wouldn't dismiss it so quickly.
The screen bleed, on the other hand, I fully agree. My unit has screen bleed, but it's really not a big deal. I never see it during regular usage (and it's worse than many others I've seen on here).
I am having screen bleed in two corners, but honestly it doesn't bother me. nearly a week since I bought this phone, not even one reboot.this phone is rock solid and super fast.
Sent from my LG-P999 using XDA App
My 14 days are up tomorrow... and I'm keeping my G2x.
I have light bleed on the top two corners and a little along the right side. It is noticeable but what the heck, nothing is perfect. I think coming from a Nexus One with it's inky blacks spoiled me a little, though I must say I would not put up with this level of bleed (clouding as it's called) on a new TV.
The rest of my experience has been trouble free, no reboots or any other issues. Wifi calling works great, the phone is fast as hell and the feel in hand is rock solid. Give this phone a top tier screen and it's the best phone ever made fer sure.
Oh, and I've never had any problems with T-Mobile service, either in Denver on my WinMo Wing or in the Seattle area on a series of Android devices. I'm actually kind of a T-Mo fanboy.
I've got an RMA coming from Tmo customer service arriving either today or tomorrow for a screen bleeder.
I'm going to open it, pop in battery and sim and check out the bleed.
If it's only slightly or not better at all, I'm keeping my original.
Like others have said, I only see it in the dark with a black screen...not really a big deal in the whole scheme of things.
Other than that, the unit I currently have is working flawlessly...and battery life is superb for me.
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
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Click to collapse
If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One
I would exchange it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
DarkMage619 said:
If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One
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To be honest I have more crap stuck in between my screen protector and the Glass. It's hardly noticeable so I'm not really worried. I know if I go into a vzw store they will be difficult. Even if I get a new one it could have a dead pixel smack dab in the center. Still an awesome phone.
It was a huge pain getting my Galaxy S3 replaced at a Verizon store for a legitimate problem- I had a dead pixel. The employee helping me refused to replace it, until finally the manager came and looked at it, deeming it a legitimate problem and allowed me a swap for a new device.
So if it doesn't bother you, don't worry about it.
I had my first GS3 replaced by T-Mobile. Right after I called they sent a brand new one overnight at no cost to me. Sent first phone back with the included return shipping label. Everything was easy as pie.
tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
Click to expand...
Click to collapse
I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.
I'm debating because right now I am bothered by it, but I know in a little while I really won't care. I'll see if I can get it replaced, but if I can't it won't be the end of the world.
Judge34411 said:
I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.
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Ha Ha, well I got two new ones. the second one had a dead pixel right in the middle.
Dirt Or Dead Pixel Under Screen
I just went through this myself, I bought a new S3 from Future Shop, it was great for the first 7 days then I just happened to have a grey wallpaper up and I noticed faint black lines almost in the middle of the screen and they ran from the top to the bottom, and as I scrolled the wallpaper back and forth they were very noticeable, I myself am the type of guy that now that I know its there it drives me crazy, I ended up taking it into the store and the sales rep looked at it and pulled another out to compare, he sat there for 10 minutes comparing it and finally told me the new one has the same lines but refused to show me it. So I took my phone and left. After I get home just before bed I noticed a black dot near the top, I tried wiping it off for I thought it was dust but it did not move, I could not figure out what it was, I thought dust but how did it get there in a matter of a few hours when I don't put my phone anywhere that it could cause dust to get into the screen like that, I ended up shinning a light on it with the screen off and it was not there so it was a pixel issue, I ended up going back to the store this morning where I had to argue and complain for 20 minutes before they finally exchanged it as they tried telling me it was dust behind the screen, anyway the new one is perfect. There should be no issue when you want to return or exchange your phone especially when you just shelled out $600 to buy it. But I suppose with the mass production of these phones there is bound to be issues with some.
Hi guys,
Story of my life. I preordered my S8+ on March 30th, received it on April 20th. Reading about pink tint I was happy not to see any. But what I got was green tint across the whole screen. On top of that the curved edges were really visible and had this glowing effect, as described in this thread: https://forum.xda-developers.com/galaxy-s8+/help/dark-edges-t3593730
I decided to return it and ordered another two units. The first one was completely pink, using the white balance sliders and the color calibration code (*#15987#) helped a little, but it was still pink. The other one had dead pixels near one of the curved edges and was greenish in one part of the screen. I returned all of them.
I'm stubborn (and like the phone design a lot) so I bought another three (this time I took some photos which I attached below). The first one had extremely greenish tint and as any other greenish screen the curved edges were really visible and had this glowing effect.
The second one was entirely pink including the pinkish edges and the third one was pink only at the top. Playing with white balance and color calibration did not help, only lowered the effect a little bit.
To make it worse one unit had splinter on the frame straight out of the box.
There is a guy on polish forum of S8+ who got twelve units of S8+ and only one was perfect: http://forum.android.com.pl/topic/314518-ekran-w-galaxy-s8-plus/?page=19#comment-5078692
Is it only in my beloved country so hard to get the perfect screen (by perfect I mean not pink nor green, without dead pixels) or were we so unlucky ? It seems almost impossible to get the good unit. I'm really tired of not being able to enjoy mine new device. I'm thinking about buying another 5 units from different sources. I will give it a last chance ...
PS. To make it clear - I'm buying new phones almost every year since 10 years and never had such issues. I had to replace one of my phones just once in my entire life! So I'm not that kind of person seeing issues everywhere, I'm just not agreeing to pay full price for a device with such flaws.
mrvain84 said:
Hi guys,
Story of my life. I preordered my S8+ on March 30th, received it on April 20th. Reading about pink tint I was happy not to see any. But what I got was green tint across the whole screen. On top of that the curved edges were really visible and had this glowing effect, as described in this thread: https://forum.xda-developers.com/galaxy-s8+/help/dark-edges-t3593730
I decided to return it and ordered another two units. The first one was completely pink, using the white balance sliders and the color calibration code (*#15987#) helped a little, but it was still pink. The other one had dead pixels near one of the curved edges and was greenish in one part of the screen. I returned all of them.
I'm stubborn (and like the phone design a lot) so I bought another three (this time I took some photos which I attached below). The first one had extremely greenish tint and as any other greenish screen the curved edges were really visible and had this glowing effect.
The second one was entirely pink including the pinkish edges and the third one was pink only at the top. Playing with white balance and color calibration did not help, only lowered the effect a little bit.
To make it worse one unit had splinter on the frame straight out of the box.
There is a guy on polish forum of S8+ who got twelve units of S8+ and only one was perfect: http://forum.android.com.pl/topic/314518-ekran-w-galaxy-s8-plus/?page=19#comment-5078692
Is it only in my beloved country so hard to get the perfect screen (by perfect I mean not pink nor green, without dead pixels) or were we so unlucky ? It seems almost impossible to get the good unit. I'm really tired of not being able to enjoy mine new device. I'm thinking about buying another 5 units from different sources. I will give it a last chance ...
PS. To make it clear - I'm buying new phones almost every year since 10 years and never had such issues. I had to replace one of my phones just once in my entire life! So I'm not that kind of person seeing issues everywhere, I'm just not agreeing to pay full price for a device with such flaws.
Click to expand...
Click to collapse
I feel you. I don't know what to say to help, but if it is any consolation I know exactly how you are feeling. A few years back I had a similar problem with the BlackBerry Passport. I ended up exchanging about 12 devices before I found one that didn't have flaws out of the box. I got roasted on the CrackBerry forums for it, but proof was all there. I simply got 12 broken devices out of the box... Seems unreal almost, but it happens.
I couldn't care less if there was a green or a blue or a pink or a yellow tint. It still does the same job.
Your best bet is to just wait until the first few batches are pushed out and just wait until samsung makes more phones..let everyone​ else buy up all the pink ones. This could take months though, maybe about 3. Either way, buying an AMOLED is similar to buying an LCD; you will get lucky if you don't get dead pixels or screen tint issues.
Biggenz said:
I couldn't care less if there was a green or a blue or a pink or a yellow tint. It still does the same job.
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Click to collapse
That's true but wouldn't an older device as well? People should be getting quality products for the price.
Biggenz said:
I couldn't care less if there was a green or a blue or a pink or a yellow tint. It still does the same job.
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Click to collapse
Couldnt agree more!!!!
Don't see what the problem is regarding screen tint issue, Samsung is aware of it and said they can address it through a software update. I would've just waited for that and changed my screen color ratio in the mean time. Also the pictures you showed with the dead pixels, either I'm blind or it wouldn't honestly make a difference or you wouldn't even notice it in daily usage. Just my two cents
TheBrandonWRX said:
That's true but wouldn't an older device as well? People should be getting quality products for the price.
Click to expand...
Click to collapse
People should indeed get quality products for their money, but this seems to be a new obsession when it comes to new phones. People sitting there all day looking at a white screen trying to find an imperfection. If you use the phone day to day, there is no way you would even notice it.
aroy97 said:
Don't see what the problem is regarding screen tint issue, Samsung is aware of it and said they can address it through a software update. I would've just waited for that and changed my screen color ratio in the mean time. Also the pictures you showed with the dead pixels, either I'm blind or it wouldn't honestly make a difference or you wouldn't even notice it in daily usage. Just my two cents
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Click to collapse
Biggenz said:
People should indeed get quality products for their money, but this seems to be a new obsession when it comes to new phones. People sitting there all day looking at a white screen trying to find an imperfection. If you use the phone day to day, there is no way you would even notice it.
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Click to collapse
When you pay $1,300 for something, like I did for my S8+, you want it to be flawless, at least physically. We all work hard for our money, one way or the other. I won't stand for throwing it away on a semi-defective device, no matter how small the defect.
dhorgas said:
When you pay $1,300 for something, like I did for my S8+, you want it to be flawless, at least physically. We all work hard for our money, one way or the other. I won't stand for throwing it away on a semi-defective device, no matter how small the defect.
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Click to collapse
I thought I was having a screen issue ... but it was just my eyes .. however im having audio output issues and im pissed off ... had to use a speaker booster for everything ... at full volume its like 1/3 of full on my note 4 ... going to Verizon to test the sample phones to mine
dhorgas said:
When you pay $1,300 for something, like I did for my S8+, you want it to be flawless, at least physically. We all work hard for our money, one way or the other. I won't stand for throwing it away on a semi-defective device, no matter how small the defect.
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Click to collapse
Ohh oh... You hoping for something that will never happen, good luck!
cantenna said:
Ohh oh... You hoping for something that will never happen, good luck!
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I got a perfect device with the S8+, thankfully, on first go. Software wise, different story, but HW is flawless. It's hit and miss.
If they are going to start setting a precedent where they are asking for laptop money for a phone, then we need to respond by expecting that it at least comes as advertised. When we start dropping our standards while they keep raising the price, then we are all in for ever-increasing amounts of agro as they will just assume x% of people will just take it up the wrong-un and keep coming back for more. For this money, if there are any hardware defects out of the box, back it goes. But those are just my standards.
In response to the OP, sounds like you are ordering replacments from the same borked batch. I'd either find a new source or wait for the scruffy units to go elesewhere.
dhorgas said:
I got a perfect device with the S8+, thankfully, on first go. Software wise, different story, but HW is flawless. It's hit and miss.
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Ya, its also entirely subjective and dependant upon the individual, but good on ya for being at peace.
Software wise, im rooted and am able to enhance my android experiance on this device were i deem fit; so very pleased with this device.
Mine is absolutely flawless, want to buy ?)
cantenna said:
Ya, its also entirely subjective and dependant upon the individual, but good on ya for being at peace.
Software wise, im rooted and am able to enhance my android experiance on this device were i deem fit; so very pleased with this device.
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Click to collapse
There is nothing subjective about having a color balanced display, no visible marks, flaws, or any other defects anywhere on the body, and no dead or stuck pixels. All ports and speakers work, mics all work, etc. No, physically perfect is not subjective. It's very much objective, based on factual observations about the conditions of the device. Besides, as the poster above has said as well, if they're going to be asking laptop money for a phone it better be flawless.
dhorgas said:
There is nothing subjective about having a color balanced display, no visible marks, flaws, or any other defects anywhere on the body, and no dead or stuck pixels. All ports and speakers work, mics all work, etc. No, physically perfect is not subjective. It's very much objective, based on factual observations about the conditions of the device. Besides, as the poster above has said as well, if they're going to be asking laptop money for a phone it better be flawless.
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Click to collapse
Your argument is still predicated on your interpretation of perfection, so that it is subjective! Feel free to dispute that further, lol.
cantenna said:
Your argument is still predicated on your interpretation of perfection, so that it is subjective! Feel free to dispute that further, lol.
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Click to collapse
This is a pretty comical comment. Your argument amounts to everything being subjective. Why is a square a square? Why is it not a triangle? Because a square has 4 equal sides and 90 degree angles connecting all sides to each other. That's not subjective; it is mathematically objective. The same way, a perfect display is one that is without defects. A perfect phone body is one without scuffs. You either have dead pixels or you don't. You either have scuffs or you don't. Your display is centered in the frame of the phone, or it isn't. Your display is using a proper white-point, or it is not. These are not subjective things. The state is binary.
mrvain84 said:
Hi guys,
Story of my life. I preordered my S8+ on March 30th, received it on April 20th. Reading about pink tint I was happy not to see any. But what I got was green tint across the whole screen. On top of that the curved edges were really visible and had this glowing effect, as described in this thread: https://forum.xda-developers.com/galaxy-s8+/help/dark-edges-t3593730
I decided to return it and ordered another two units. The first one was completely pink, using the white balance sliders and the color calibration code (*#15987#) helped a little, but it was still pink. The other one had dead pixels near one of the curved edges and was greenish in one part of the screen. I returned all of them.
I'm stubborn (and like the phone design a lot) so I bought another three (this time I took some photos which I attached below). The first one had extremely greenish tint and as any other greenish screen the curved edges were really visible and had this glowing effect.
The second one was entirely pink including the pinkish edges and the third one was pink only at the top. Playing with white balance and color calibration did not help, only lowered the effect a little bit.
To make it worse one unit had splinter on the frame straight out of the box.
There is a guy on polish forum of S8+ who got twelve units of S8+ and only one was perfect: http://forum.android.com.pl/topic/314518-ekran-w-galaxy-s8-plus/?page=19#comment-5078692
Is it only in my beloved country so hard to get the perfect screen (by perfect I mean not pink nor green, without dead pixels) or were we so unlucky ? It seems almost impossible to get the good unit. I'm really tired of not being able to enjoy mine new device. I'm thinking about buying another 5 units from different sources. I will give it a last chance ...
PS. To make it clear - I'm buying new phones almost every year since 10 years and never had such issues. I had to replace one of my phones just once in my entire life! So I'm not that kind of person seeing issues everywhere, I'm just not agreeing to pay full price for a device with such flaws.
Click to expand...
Click to collapse
see here:
https://forum.xda-developers.com/showthread.php?t=3593263
i have these issues since years, but this time it's extreme...
I've seen a lot (nearly 20) S8+ now, only 3 of them had an almost perfect screen!
the deviations are really huge, and that's the biggest problem in my eyes...
Sent from my SM-G955F using XDA-Developers Legacy app
*sigh*
Can we get a moderrator to change the title of this thread to; LCD is better than AMOLED (because this is what this thread is really about(I prefer amoled btw))
Sent from my SM-G955F using Tapatalk
Is this common?
When on a solid screen, such as a blue-gray colored screen, it's especially noticeable. No banding, but it just gets gradually darker towards the USB end of the screen than the front facing camera end.
I'd like people to test theirs and see if they notice the same thing. I've had a Nexus 6 for over 2 years and just now noticed it has the same issue but it's brighter at the bottom, so it may be something you don't see unless you look for it. It's a very subtle difference. Maybe this is common with OLED phones?
The reason I ask is I just got the phone and have time to exchange it. If a lot of people see the same thing then I won't worry about it since I could get one that's even worse.
PolarBlue said:
Is this common?
When on a solid screen, such as a blue-gray colored screen, it's especially noticeable. No banding, but it just gets gradually darker towards the USB end of the screen than the front facing camera end.
I'd like people to test theirs and see if they notice the same thing. I've had a Nexus 6 for over 2 years and just now noticed it has the same issue but it's brighter at the bottom, so it may be something you don't see unless you look for it. It's a very subtle difference. Maybe this is common with OLED phones?
The reason I ask is I just got the phone and have time to exchange it. If a lot of people see the same thing then I won't worry about it since I could get one that's even worse.
Click to expand...
Click to collapse
I would exchange it. When you pay this kind of money for a phone you expect it to be right. I use solid dark walls and haven't noticed that on mine.
ggrant3876 said:
I would exchange it. When you pay this kind of money for a phone you expect it to be right. I use solid dark walls and haven't noticed that on mine.
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Click to collapse
Yeah I'm just worried I'd get a worse one but I guess it's worth a shot.
For reverence, I can see it when playing this video in full screen if anyone wants to try:
https://www.youtube.com/watch?v=QD0Wlsm_Sdk&t=37s
During normal use not so much.
Played the video on my 8+, even tried at different angles and it seemed like the same color no matter where I looked. Looks like you have a bad display, sorry bub.
Zulfigar said:
Played the video on my 8+, even tried at different angles and it seemed like the same color no matter where I looked. Looks like you have a bad display, sorry bub.
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Click to collapse
It's not the color but the brightness. I'm exchanging it today and hoping I don't get another from the same batch.
Well I exchanged it and finally got one with a near-perfect screen. The woman at Best Buy customer service said they've had a lot of S8 returns for that reason so I guess it's just a crap shoot if you get a good one. I heard the same thing about the S6 and 7.