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The corner of the button part is coming off

i just noticed the corner near the home button has a tiny bend that starts seperated from the layer beneath it....it looks like an old screen protector got a little bend in the corner but that is the surface of the phone!!! is there anyway to replace it or i cant do anything just waiting for it to come off?
it is ridiculous how an expensive phone like touch pro uses such low quality plastic that can actually get bend and i feel really helpless now =(

Yeah, mine is doing that too. Except it's on the "back" button side. It doesn't really affect anything. I'm just worried that if something gets caught on it, it might peel back further.
Nothing can make this phone suck though! It rules!!!

Yeah, unfortunately the TP/Diamond are suffering from some manufacturing defects, probably because it's a "new" design style for HTC. My TP has a touchscreen defect that conveniently showed up after the two-week return/exchange period.
Protective case, learn to love it.

Do you guys think they would be willing to replace a new case if i pay them?

My device shows the same behavior since this morning. Its about 1mm, so nothing to worry about and it seems to stick pretty well on the rest, thinking about rasping the edge off a bit to make it smoother
Is this getting worse on yours? Last post is 3 weeks ago .......

Any chance someone would post a picture of this? I'm thinking about the Fuze, but I can't stomach another HTC phone full of hardware flaws.
season007 said:
Do you guys think they would be willing to replace a new case if i pay them?
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If it's really a defect, they should replace it without you paying them.

Considering that ATT offers a 1 year manufacture warranty. I can't see why you wouldn't be able to return the phone and get a replacement. It is obviously a problem with the design of the phone.
It wouldn't hurt to try and go to an ATT store and see if you can get a new FUZE!!!

Well, as we all know, HTC always claims that they don't know anything about the problems we address to them.
When I first complained to their support that I am having GPS lag, they told me I was the only one in the whole world suffering that problem, so it must be related to the software I installed.
Luckily they can not deny hardware problem so easily, as long as it is clear that there wher enot caused by misuse.
I don't have this particular problam, yet, but as I am already on my thrid TP (the first two had a defect hardware keyboard and black paint falling off), I would like to get some photo evidence of the users here, who unfortunately have the button part coming off.
That way we can show to HTC that more users have that problem, before we send back our devices, and maybe negotiate a direct replace, instead of rapair procedure, which takes up to 2 weeks.

season007 said:
i just noticed the corner near the home button has a tiny bend that starts seperated from the layer beneath it....it looks like an old screen protector got a little bend in the corner but that is the surface of the phone!!! is there anyway to replace it or i cant do anything just waiting for it to come off?
it is ridiculous how an expensive phone like touch pro uses such low quality plastic that can actually get bend and i feel really helpless now =(
Click to expand...
Click to collapse
My AT&T Fuze started doing the same thing after just two months. However, the bent plastic corner of the clear laminate was RAZOR sharp. My wife went to answer the phone and it resulted in a very serious slash to her cheek. This defect resulted in a very serious cut to her face!!
What is even more disappointing is that AT&T said that warranty does not cover this issue and said that the only way I was getting a replacement was if I paid the $125 deductible from the [email protected]*t insurance they scammed me on. I would have thought for $5/mo. I was completely covered.
The AT&T customer care rep was rude and not willing to help. A request to speak to his manager didn't get me far either. Even after I threatened to switch all 30 phones at my company back to Verizon Wireless they didn't seem to care.
At last I called HTC America directly this morning, explained my issue and they turned me over to a product specialist who told me that they know of no such issue. Despite my insistence they refused to replace the phone. Therefore, I WILL cancel all 30 lines my company has with AT&T and go back to Verizon...I hear the Samsung Omnia is not a bad smartphone!!

returning for a replacement

Returning your G2x for a replacement, because of the so called "bleeding screen display", "reboot","wifi" and/or "battery" problem is ridiculous. Let me tell you why.
First of all, the "screen bleeding" is common to the G2x, and seems to be a feature tied to it's screen brightness settings. You can do this by downloading the hidden camera app which gives you a blank/black screen display and when it does you'll notice the so called "screen bleed" on both of the upper corners, because the G2x has different levels of brightness and when it drops from the max setting to medium the screen bleed will disappear, and then from their the screen shuts off. I believe the screen was meant to bleed this way on highest brightness setting, and is not a flaw that many think.
Second, the reboot is a bug that can be fixed with a software update. Like any computer sometimes to many processes can lock up the CPU and you need to wait until it can recover itself, the reboot is a feature that happens when the system can't recover the normal way, so this is just a bug that needs to be updated.
Third, I also thought I had the wifi problem since I couldn't connect at home, I downloaded wifi analyzer, and then I realized that I was entering a wrong password. After having entered the right password I now don't have this problem. Maybe ppl who are might try going back and checking to see if they entered the right password to access their wifi.
The battery problem is real, but I believe it can be remedied by doing a few tweaks to the activity of searching for data signals and turning off the radio when it's not needed. The first day I couldn't 8 hours out of the G2x, even just leaving my phone idle without touching it. The battery draining on standby is do to it searching for the data signals, so I remedied this by installing auto airplane mode which turns of data when the screen shuts off and turns it back on when you turn on the screen again. This worked wonders for me, since before when I went to work my phone would be at 30% after an 8 hour shift without me even having used the phone, but with auto airplane mode enabled, after an 8 hour shift I now have 70% battery still left even when I use the phone heavily on my breaks. I'm pretty sure we can get more hours of usage from the phone by tweaking the programs on it.
Ok finally and this is the biggest reason not to keep returning the phone for a new replacement. My last phone from Tmobile was the HTC Shadow which I just upgraded to this G2x, the battery was crap, just like this one, it did have a wifi problem but there was really no lcd problems until later. Let me explain why. You see back then (4 years ago) Tmobile did not charge for shipping out a new replacement, but many of us Shadow owners abused the system, by always asking for a replacement phone within our 1 year warranty. I myself am guilty of trading my shadow in for more than 11 replacements within the year, even though it was in good shape and had no problems. I just wanted a "mint" condition one, but as the year went on and I got the 7th, 8th, 9th etc replacement, the quality of the Shadow was downgraded. The newer batch of Shadows had a noticeable downgrade in the lcd and build, and for the very first time, Tmobile actually said they'd have to charge a $10 shipping fee. I don't doubt that this new policy was because we Shadow owners we're abusing the system and sending in our functional handset for a replacement, just to have a mint condition one. I used to go to a Shadow forum where all the members were returning there's many times for a replacement just like how this forum community seems to be doing.
Now if we understand this history, then looking at how many G2x owners already sent their functional, albeit "buggy" G2x handsets in for a new replacement, I guarantee you that the next couple batches of G2x will be of lower quality and Tmobile might even up the cost for an exchange or add additional fees by changing their return policy because of the perceived abuse. Make no mistake, Tmobile and LG are losing a ton of money for each new G2x being returned for another one, when the "problems" are minor or actually probably a feature (screen bleed) or bug (reboot, wifi).
I'm putting this out there, because I find that this is a solid high powered phone that just needs to work out the bugs with updates to the software, but if we keep making Tmobile or LG lose money on this model, then they'll cease production on the phone and just refurbish those handsets that were sent in for a replacement, maybe with lower quality parts, and use those to replace our G2x in the future, when they really DO need to be replaced within the coming year.

How about making bullet points, and keeping these massive paragraphs short.

So, you're a T-Mobile employee that has been sitting on this account for 4 years?
ETA: Most of the issues you've outlined are in fact just growing pains/glitches that will eventually be corrected. However, the light bleed issue is one of very poor quality control or defective manufacturing techniques. It does not only happen on high brightness, and it is unacceptable for a high end device from a name brand maker. LG seems to be having some serious issues with their IPS panels, not just in the G2x but also on the panels the make for some of the iPads. We have not heard the last of this problem, and I suspect it will cost LG a bundle in the end, both in terms of money and reputation.

@bighulk666 After typing this out, I was not about to spend another hour editing it. As long as I've articulated my thougts, it's good enough.
@spyvie This is my second G2x, since I made a mistake with the first one. I bought the first one at the Tmobile store which was an upgrade and came out to $286, I then found out I could have gotten it for $125 at another subcontracted cell phone dealer, and that's why I returned the first one. But the first one had the same light bleed, in the same 2 upper corners as the one I have now. Also most if not all G2x owners are reporting this so called screen bleed so I'm sure it was probably manufactured this way on purpose, but if it is a flaw, it's very minor. It's like returning a brand new car you just bought because you notice a 1 inch scratch on the paint job.

LG and T-Mobile both have acknowledged that this is a mfg defect. I have two emails from LG confirming this.
Adjusting the brightness to maximum only enhances the "problem". I doubt LG meant for it to be a "feature".

jacob808 said:
@bighulk666 After typing this out, I was not about to spend another hour editing it. As long as I've articulated my thougts, it's good enough.
@spyvie This is my second G2x, since I made a mistake with the first one. I bought the first one at the Tmobile store which was an upgrade and came out to $286, I then found out I could have gotten it for $125 at another subcontracted cell phone dealer, and that's why I returned the first one. But the first one had the same light bleed, in the same 2 upper corners as the one I have now. Also most if not all G2x owners are reporting this so called screen bleed so I'm sure it was probably manufactured this way on purpose, but if it is a flaw, it's very minor. It's like returning a brand new car you just bought because you notice a 1 inch scratch on the paint job.
Click to expand...
Click to collapse
No, it's like returning a brand new car you just bought because there is a one inch crack in 2 or 3 corners of the windshield. Under certain conditions the cracks genuinely impede your view of the road, and replacing the windshield is impossible or would cost more than the car is worth.

jacob808 said:
@bighulk666 After typing this out, I was not about to spend another hour editing it. As long as I've articulated my thougts, it's good enough.
@spyvie This is my second G2x, since I made a mistake with the first one. I bought the first one at the Tmobile store which was an upgrade and came out to $286, I then found out I could have gotten it for $125 at another subcontracted cell phone dealer, and that's why I returned the first one. But the first one had the same light bleed, in the same 2 upper corners as the one I have now. Also most if not all G2x owners are reporting this so called screen bleed so I'm sure it was probably manufactured this way on purpose, but if it is a flaw, it's very minor. It's like returning a brand new car you just bought because you notice a 1 inch scratch on the paint job.
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Click to collapse
I sure hope your field of work doesn't include QA.
However, I believe every QA department in any company would love to have customers like you.

mikett26 said:
I sure hope your field of work doesn't include QA.
However, I believe every QA department in any company would love to have customers like you.
Click to expand...
Click to collapse
Okay maybe G2x has some minor problems, the whole point I'm trying to make with the thread is that the more people who keep returning a fairly brand new out of the box G2x just hoping they'll recieve a "perfect" one, is gonna make Tmobile and LG lose alot of money on this phone that has a lot of potential, and that will force them to cut their losses and drop this phone all together without even giving it a chance.
I'm telling what I witnessed with this same situation happening with the Tmobile Shadow. Tmobile had a great return and exchange policy until the Shadow community abused it, since then they changed it and now it costs shipping and your noted on their system for each time you do a return or exchange marking you as a "problem" customer, that they'll now give you the "run arounds" and make it more difficult for you to get an exchange or return. And as for the phone, because of all the complaints and returns, they'll just cease production on it and just use the rest of the stock for exchanges, when that runs out quick, they'll give you low quality refurbished ones. It's just gonna be a lose situation for all the G2x owners who want to make this phone succeed.

jacob808 said:
Okay maybe G2x has some minor problems, the whole point I'm trying to make with the thread is that the more people who keep returning a fairly brand new out of the box G2x just hoping they'll recieve a "perfect" one, is gonna make Tmobile and LG lose alot of money on this phone that has a lot of potential, and that will force them to cut their losses and drop this phone all together without even giving it a chance.
I'm telling what I witnessed with this same situation happening with the Tmobile Shadow. Tmobile had a great return and exchange policy until the Shadow community abused it, since then they changed it and now it costs shipping and your noted on their system for each time you do a return or exchange marking you as a "problem" customer, that they'll now give you the "run arounds" and make it more difficult for you to get an exchange or return. And as for the phone, because of all the complaints and returns, they'll just cease production on it and just use the rest of the stock for exchanges, when that runs out quick, they'll give you low quality refurbished ones. It's just gonna be a lose situation for all the G2x owners who want to make this phone succeed.
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I think this should've been your OP, shorter and straight to the point. I agree with you on the refurb replacement if T-Mobile runs out of stock, because LG actually told me to go read the G2x manual as it specifically states that if they can't repair a defect (that is totally their fault mind you) then they can only exchange it for a refurb and not a brand new phone.
Personally after my experience with LG's customer service department I will probably not buy another LG product that carries a premium price tag.

This thread reeks of desperation. Describing the threat of a possible doomsday scenario where T-Mobile completely drops support for the phone unless customers are loyal and compliant only increases the chance I will return my G2x.

The battery issue is just that an issue. My first g2x got at most 8hrs of standby and a little use. But my 2nd and 3rd are pushing 16hrs with moderate use, everything left on and screen at 100%.
The point is for $500 I shouldn't be forced to turn things off to get at least a half day of battery on it.
As for your idea of just accepting how else is LG and T-Mobile going to acknowledge this phone has issues and their paying customers won't stand for it.
Sent from my LG-P999 using XDA App

jacob808 said:
I believe the screen was meant to bleed this way on highest brightness setting, and is not a flaw that many think.
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I lol'd. stop reading after that.

xdmds said:
I lol'd. stop reading after that.
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You should keep reading... this guy obviously works for T-Mo and his message is a little alarming.

jacob808 said:
Okay maybe G2x has some minor problems, the whole point I'm trying to make with the thread is that the more people who keep returning a fairly brand new out of the box G2x just hoping they'll recieve a "perfect" one, is gonna make Tmobile and LG lose alot of money on this phone that has a lot of potential, and that will force them to cut their losses and drop this phone all together without even giving it a chance.
I'm telling what I witnessed with this same situation happening with the Tmobile Shadow. Tmobile had a great return and exchange policy until the Shadow community abused it, since then they changed it and now it costs shipping and your noted on their system for each time you do a return or exchange marking you as a "problem" customer, that they'll now give you the "run arounds" and make it more difficult for you to get an exchange or return. And as for the phone, because of all the complaints and returns, they'll just cease production on it and just use the rest of the stock for exchanges, when that runs out quick, they'll give you low quality refurbished ones. It's just gonna be a lose situation for all the G2x owners who want to make this phone succeed.
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Click to collapse
I told you this would happen with all the unneccessary returns and exchanges because yall choose to dwell on a tiny imperfection such as the "screen" bleed which is a commonality on LCD screens, even high end computers have it, and now we see the G2x already being given away for free, a sign that Tmobile is just trying to cut their losses and make a buck with contracts on this model. I won't post the links of where you can find it dirt cheap and even free, but I'm pretty sure many on this forum already know, and I can guarantee that it was because of all the exchanges and returns. But what really get's under my skin is the change in policy for restocking fees. Again it can't be a coincidence that it recently changed especially with all the G2x returns/exchanges being posted all over the net. Here's news on the new return/restock policy :/
http://www.tmonews.com/2011/05/t-mobile-changing-restocking-fees-now-based-on-device/

@jacob808
First of all many people return the device BC you walk into a store and many of the reps have no info but .. lets do a factory reset... and when that wont work they just tell u to exchange it ... that's what happen to me.
Second if Tmobile is marking ur account for other future reps to just give u run around just BC u complaint that ur phone that u paid 500 Buck for or secured them a 99.99 monthly bill for the next 2 year that's illegal as its fishing.... sorry if I expect to get what I pay for...
I have bought mytouch 4g,vibrant,HD 7, g2, touch pro 2 all full retail price and NEVER had a bleed.
Reboot ANYTHING I've had Tmobile for over 7 years an never file a complaint or problem till now so its a problem
MOST IMPORTANT IF LCD BLEED WAS SO COMON THEN Y IS THIS THE ONLY PHONE WITH A TON OF THREAD JUST ABOUT LCD BLEED... U DONT SEE A MYTOUCH,VIBRANT,SGS4G, IPHONE4 .... THEREADS WITH LCD BLEED
Sent from my LG-P999 using XDA App

martinchavez90 said:
MOST IMPORTANT IF LCD BLEED WAS SO COMON THEN Y IS THIS THE ONLY PHONE WITH A TON OF THREAD JUST ABOUT LCD BLEED... U DONT SEE A MYTOUCH,VIBRANT,SGS4G, IPHONE4 .... THEREADS WITH LCD BLEED
Sent from my LG-P999 using XDA App
Click to expand...
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Vibrant doesn't use an LCD. Moot point.
Couldn't resist haha

I don't understand the loyalty some people are having to a hunk of plastic. It's a prime example cognitive dissonance over a $500 purchase. It's a flawed phone, regardless of whether it's hardware or software flaws.
Since I left it for another phone, I haven't had to make a single excuse for my new phone. That's what $500 should buy you, the happiness of not having to give excuses as to why your phone does this or that or why you have to turn this off for that to work, etc.

imo, if the unit has issues, which it does LG should just man up and fix it, those that got early failed unit, should get replacements
I paid full retail for mine, and tried to get a replacement, and they acted like they had never heard of any of the issues.
Tmobile is a good company customer service wise, but the early batches were just not up to par for $500 electronics
and that new $50 restocking fee for smartphones is also not very cool also
I wish I had the luck like some of the people here who were able to trade in two and three phones till they got a good one

Amd4life said:
imo, if the unit has issues, which it does LG should just man up and fix it, those that got early failed unit, should get replacements
I paid full retail for mine, and tried to get a replacement, and they acted like they had never heard of any of the issues.
Tmobile is a good company customer service wise, but the early batches were just not up to par for $500 electronics
and that new $50 restocking fee for smartphones is also not very cool also
I wish I had the luck like some of the people here who were able to trade in two and three phones till they got a good one
Click to expand...
Click to collapse
I got a replacement when the "factory reset" would not solve the problem (problem with stock camera and EB leaked GB generic camera - dark photos without constantly upping the white balance and very dark screen on barcode scanner and other similar apps).
However, I am now going to return the new unit, as I got the original going OK, and reinstalling some apps like purchased GPS program is a hassle,, and the original unit is only 1 month old. The issues with other scanner apps may be an issues with the unit (same on replacement), but they all work OK on EB 1.0.4 so going to stay with it.
Wish I could ship off to someone who really needs it, but am running up against their 7 day return policy (tomorrow it has to be shipped). It also came with a prepaid UPS sticker for the return.

gaww said:
I got a replacement when the "factory reset" would not solve the problem (problem with stock camera and EB leaked GB generic camera - dark photos without constantly upping the white balance and very dark screen on barcode scanner and other similar apps).
Click to expand...
Click to collapse
This is actually a known issue involving the brightness level. If set wrong, it causes apps that use the camera to look dark.

[Q] Cracked screen...here I go again?

Well I did it. Dropped my phone last week. Spiderweb cracks all over the screen
So I made an Asurian claim.
As a few may remember, I had a heck of a time getting a good one. This one was my fifth. I have been super happy with it. It has been performing perfectly.
My question is, How are people liking their replacements? Any screen bleed? Reboots? Issues?
If you've had issues, how has Assurion been to deal with? After having a near about perfect one, I don't think I can abide a bad one.
It'll be here tomorrow, so I'll know soon enough what I'm getting.
Just curious what others have experienced....

Assouron company are thiefs try not do deal with them i have had bad experience with them in the past fix it your self that's what I would recommend

What is the deductible you have to pay? I think it is $80.00, is this correct? LG will replace the entire front of the phone with digitizer for less than that. I would go with the LG repair route rather than take the chance on another phone.

Find the replacement part buy it for cheap, Google instructions and DIY problem solved
Sent from my LG-P999 using XDA App

I believe my deductible was $130.00. Expect a refurbished phone. No issues with it so far.

You are correct, $130.00 total. I expect a refurbed one. The one I had was a refurb and was perfect except for a scratch in the screen which drove me nuts until I realized the phone worked perfectly.....
It's arriving as I type.......oooooh!.....it looks like a new box......hold on I'm opening the box. Bear with me a sec........
I'm back. If this is refurbed, I'll eat my hat.
I'll post later with my impressions, but it does look new. Not a mark on it......even the battery prongs look shiny and new. I'm stoked.

ickster said:
Well I did it. Dropped my phone last week. Spiderweb cracks all over the screen
So I made an Asurian claim.
As a few may remember, I had a heck of a time getting a good one. This one was my fifth. I have been super happy with it. It has been performing perfectly.
My question is, How are people liking their replacements? Any screen bleed? Reboots? Issues?
If you've had issues, how has Assurion been to deal with? After having a near about perfect one, I don't think I can abide a bad one.
It'll be here tomorrow, so I'll know soon enough what I'm getting.
Just curious what others have experienced....
Click to expand...
Click to collapse
Wish you had shown us the screen I've never seen a cracked g2x
Sent from my LG-P999 using XDA App

Nothing special to see. The cracks radiate from the middle of the left side towards the right in a fan pattern. A few of the legs have connecting cracks. I dropped it out of my lap when I got out of the car.
So far so good. Zero screenbleed! I'm loading my apps now. It's got the gingerbread which means no One step root. It was manuf. 8/11/11.

Dirt in screen Verizon galaxy s3

Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.

tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
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Click to collapse
If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One

I would exchange it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

DarkMage619 said:
If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One
Click to expand...
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To be honest I have more crap stuck in between my screen protector and the Glass. It's hardly noticeable so I'm not really worried. I know if I go into a vzw store they will be difficult. Even if I get a new one it could have a dead pixel smack dab in the center. Still an awesome phone.

It was a huge pain getting my Galaxy S3 replaced at a Verizon store for a legitimate problem- I had a dead pixel. The employee helping me refused to replace it, until finally the manager came and looked at it, deeming it a legitimate problem and allowed me a swap for a new device.
So if it doesn't bother you, don't worry about it.

I had my first GS3 replaced by T-Mobile. Right after I called they sent a brand new one overnight at no cost to me. Sent first phone back with the included return shipping label. Everything was easy as pie.

tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
Click to expand...
Click to collapse
I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.

I'm debating because right now I am bothered by it, but I know in a little while I really won't care. I'll see if I can get it replaced, but if I can't it won't be the end of the world.

Judge34411 said:
I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.
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Click to collapse
Ha Ha, well I got two new ones. the second one had a dead pixel right in the middle.

Dirt Or Dead Pixel Under Screen
I just went through this myself, I bought a new S3 from Future Shop, it was great for the first 7 days then I just happened to have a grey wallpaper up and I noticed faint black lines almost in the middle of the screen and they ran from the top to the bottom, and as I scrolled the wallpaper back and forth they were very noticeable, I myself am the type of guy that now that I know its there it drives me crazy, I ended up taking it into the store and the sales rep looked at it and pulled another out to compare, he sat there for 10 minutes comparing it and finally told me the new one has the same lines but refused to show me it. So I took my phone and left. After I get home just before bed I noticed a black dot near the top, I tried wiping it off for I thought it was dust but it did not move, I could not figure out what it was, I thought dust but how did it get there in a matter of a few hours when I don't put my phone anywhere that it could cause dust to get into the screen like that, I ended up shinning a light on it with the screen off and it was not there so it was a pixel issue, I ended up going back to the store this morning where I had to argue and complain for 20 minutes before they finally exchanged it as they tried telling me it was dust behind the screen, anyway the new one is perfect. There should be no issue when you want to return or exchange your phone especially when you just shelled out $600 to buy it. But I suppose with the mass production of these phones there is bound to be issues with some.

Busted Screen...Design flaw?

:crying:
LONG VERSION:
Well when I first got my idol 3 on May 23rd the first thing I did before turning it on was to install a cheap plastic screen protector. I then turned it on, played with it and poured over the outside of the phone. Build seemed good. The only area I genuinely disliked was the design choice laying the glass screen on TOP of the frame/bezels. It looks nice but I thought at the time, 'makes me worry about dropping it, even with a case'. I always use TPU cases with no problems and installed it on the idol. Today my screen shattered. I did not drop the phone (haven't dropped it once in the 3+ weeks I've owned it). I did not bump into anything. The phone was in my side pocket of my work pants (not 'skinny' jeans I wear loose pants/jeans. Side rant: no disrespect to the hipsters but skinny jeans are not in my vocabulary, I don't know anyone that looks good in them ) while I drove from work around the corner to Wegmans (grocery store). Got in the store and pulled out my phone only to see a shattered screen. I thought it was my tempered screen protector ( I put that on a few days after getting the phone once they were in stock) until I noticed I couldn't use the bottom 2/3 of the touchscreen. Digitizer was shot. Ugh. Looking back the only point I can think of where any pressure was applied to the screen would be when I got out of the car and my pants probably tightened when pivoting off the seat. Seriously. That's it. I must have done the same thing 2 dozen times as I almost always go to Wegmans after work and since it's so close I leave the phone in my pocket (loose pockets!!). Afterwards while driving home I always put the phone in it's holster on the dash. I got home and pulled the tempered glass off (incidentally the glass protector is fine..) and took a closer look. Remember "Bendgate" with the 6-plus? Yeah my phone is also ever so slightly bent as well. I baby the hell out of my phone, not a scratch or nick anywhere on the body. I'm so disappointed. I absolutely love this phone and yesterday I would rate alcatel/the phone a 4.5 out of 5 for a stellar product with few issues (obv. the pervasive DT2W issue). But after today I strongly believe they messed up their design by putting the glass on top of the frame and not embedded within the bezels like almost every other phone out there. I'm preparing my email to alcatel now in hopes I get something from them but I know they have no reason to believe my story as to how this happened. I don't believe my actions were a result of misuse by any means as I've owned plenty of smartphones without ever breaking one. I don't expect anything from Alcatel but I seriously hope their next iteration of this phone will be better protected. I'm creating this thread as a warning to all the other owners out there that you need to be very careful handling this phone, If a simple motion such as this can result in a broken screen then I'm sure that a drop will be just as bad even with a tempered glass protector. So everyone PLEASE be careful! Personally I am distrustful of the device's build quality now and will hang on to this until I can buy a replacement screen/digitizer and attempt to replace it myself ( a review on Amazon a few days ago mentioned that screen replacement costs $150, almost the price I paid for the thing) though I will wait to hear back from Alcatel. I'll try to upload a couple pics of the phone, but really all you'll see is an otherwise pristine phone with a broken screen and the leftover residue from my tempered protector (now removed). Ugh, this sucks
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF

I can't believe this phone broke that easy, it was either a defective phone or its just fragile. I'm really thinking of returning this phone since it has so many things to it.
Sent from my 6045I

I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.

Dang I have a tpu case and tempered glass but I'm scared now lol thinking of returning and getting a OPO
Sent from my 6045I

I seriously considered the opo but for me band support was paramount. I wonder if a hard case would be better for this phone, I know they're harder on the body but would presumably give a bit more structure for the phone. OT, I finally have a use for the reversible feature as it allows me to type on the phone and open most apps flipping the thing upside down over and over :/

Hopefully its not a defect to all phones. I only have till Monday to figure out if I want to return it
Sent from my 6045I

psu2fan said:
I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.
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Have you approached Alcatel to see if they will replace the device/display under warranty? Clearly you did not do anything out of the ordinary - drop it to knock it against something - so they *should* replace it, and if not, you should be able to take it up with your credit card company. I feel sorry for your situation. I got my phone for $200, have no problems except the lag ( and more recently more frequent d2w issues ) - and I am waiting for something like you to happen to me. At that time I will have to take it up with Alcatel , because I certainly want to keep the device, for its bright screen and loud speakers alone, for the $200 I paid.
Electronics are not flawless articles - but my suggestion would be give Alcatel support a chance. This will also tell all of us, how good their support really is. Abt 4 years back, I was one of the lucky ones that got in on the $99 HP Touchpad sweepstakes - and right after I got it, the display panel started malfunctioning. So I took it up with HP and they sent me a prepaid box - and had me ship the tablet back to them - and returned it to me after replacing the display. Since that day, that device has been a workhorse for me - Best $90 I ever spent on a piece of electronics. So my point is - sometimes - your immediate experience will be negative - but it is worth give it another chance. And these days, usually your CC company will come to your rescue in such matters.

Oh absolutely. I guess I wasn't very clear about that but I'm retelling my story with them. I certainly hope they do something about it, I just have my doubts.I'll have to read through the terms on my credit card, can't remember if I used Amex or Discover for it.. but I thought you just got an extended warranty through them, no?

Ok I sent out my lengthy email to Alcatel just now, so I'll update this thread when I hear back from them. Also I looked into my purchase and I did use Discover which includes 90-days device coverage including broken screens so I'm covered in case Alcatel doesn't come through. Thanks stl1859, I would not have remembered that if you didn't mention it.

psu2fan said:
:crying:
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF
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many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?

DallasCZ said:
many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?
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I know it's hard to believe, I have a hard time believing it. Which is precisely why I posted about this. And yes it was minimal to moderate pressure. I did not drop the device, it was in my pocket and I didn't bump into anything. The only pressure exerted was from my pants as I shifted to the left to get out of the car. I've certainly been fortunate over the years to have never broken a screen; I've dropped my previous phones a handful of times, even rolled over one while it was in my pocket. If any of those things would have happened and resulted in a broken screen/bent phone I wouldn't be posting here.. I expect that outcome in those situations. Also no I don't expect Alcatel to believe me, which is why I was so worried about spending my money on a device only to have it fail in this manner. Thankfully due to the suggestion of another member I will be covered thanks to my CC company.

You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.

stl1859 said:
You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.
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Yes, I'm currently waiting on them. Since I submitted the support email going into the weekend I'm giving them through Monday to reply before I start calling them.

Well, As expected.. BTW the phone number listed is not valid. Had to initiate claims online at alcatel.finetw.com Customer care didn't care (haha) how the phone broke, though I wouldn't expect them to. I'll include a copy of my original email with the phone so that hopefully the tech at least takes a look at the strength of the phone.
Dear xxxxxx,
Thank you for getting in touch with us. We understand your concern and we will be happy to assist you. Unfortunately with physical damaged the warranty gets void, so you can contact the repair center and ask how much they will charge you to fix device, the phone number is 496-484-6610..
Best regards,
ALCATEL ONETOUCH

First, that is a pathetic response. With that kind of attitude, they are not going to gain many customers. Second, I don't think that is a valid statement at all. Defects can cause 'physical damage'. It is a piece of electronics after all . If they are not covering 'physical damage' - what are they covering - emotional damage !!!
They probably meant physical *abuse* - which in your case - there was none. So I do not think they have grounds to decline warranty. It appears that they are simply assuming there was 'physical abuse' . Let me ask you - did you explain the incident - to the level of detail that you did over here ? ( meaning how it was in your pant's pocket - and how there might have been some pressure when you tried to get out of your vehicle , etc etc. ) - Or did you simply tell them that you discovered the screen to be shattered one fine day when you took it out of your pocket ?
Are you still engaging with them, or are you going to go to your CC company now ? I am disappointed with their support. Clearly, the only way they can sell anything if they keep pricing their products dirt cheap. Even then, I would think twice before buying from them.

I'm just thinking that this is going to be my last Alcatel product if I even decide to keep it. This support is pretty bad.
Sent from my 6045I

I keep mine in jeans, including skinny jeans and don't have these issues. It doesn't have much give so I have to position it in the pocket with the least pressure points. I would expect screen separation before screen cracking since it is plastic. I have had issue when its hot the double tap to wake will turn on the lock screen and dial contacts if the pocket is big enough for it to move around. So far I am impressed with dragontrail being less prone to fingerprints, but I do everything to avoid scratches and cracks short of a screen protector so take that into consideration.

i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app

This is really the crux of it. And why I said I did not expect them to do anything. The only way to uncover a design flaw IMO is if this starts happening a lot (like bendgate.. well maybe not a lot in that case but some people showing on video how easily it bent). Also yes I went into great detail about the when/where/how the device broke. I also included the details with the phone, imploring the tech to at least look at the device to determine if there's a structural weak point or something. Sorry I took so long to reply, I've been getting my backup device (LG Leon.. ok phone for price but slooooow) setup and haven't been to the site in a few days.
gavolo said:
i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app
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Yeah I'm going through the CC company now. Interestingly I had to pay $40 to send the device back listing the screen as broken, so maybe (knock on wood) it won't be as expensive after all