After the most recent Play Store update a lot of buttons stopped working/being unresponsive - General Questions and Answers

Hello everyone,
After the recent Google Play Store update I have issues with multiple buttons being unresponsive to taps (nothing happens when you pressing them).
Already have tried every suggestion provided in the links below:
https://support.google.com/googlepl...store-or-apps-won’t-load-these-steps-can-help
https://support.google.com/googleplay/answer/7512202
Issue examples:
1. If I go into About section in Settings and tap on Play Store version, I get a pop-up stating that my Play Store is up to day with "Understood" button. If I try to press it, nothing happens, so I need to press "Back" button in order to pop-up to go away.
2. "See all reviews" button being unresponsive either. If you pressing it, nothing happens, all reviews are not being displayed.
3. What is the most important is that "Install" button stopped working either. When I press it, nothing happens, download does not start. Although weirdly enough I still can update already installed apps through Play Store.
As I have mentioned above, I have tried all suggested options below:
- I have removed and added my Google accounts back, then restarted and tried again - did not worked
- I have tried to delete the data and cache for Google Play Store, Google Services, Download Manager, then restarted and tried again - did not worked
- I have enough space on my phone and I am sitting within a meter from my WiFi router, so all these are not an issue.
- I have uninstalled all the updates for Google Play Store - it helps and button issue disappears so I can use Play Store normally for awhile, but only until the moment when Google Play Store forcefully updates itself and buttons issue come back again. Hence uninstall updates is only temporary solution to my problem. Would be nice to have permanent one.
I am on non-modified, non-rooted, stock Oreo 8.0, Xperia XZ1 Compact phone.

Did you report this issue to Google or the phone manufacturer Sony?

James_Watson said:
Did you report this issue to Google or the phone manufacturer Sony?
Click to expand...
Click to collapse
I did, they provided me the links in my original post and told me that if it does not help, then perform a factory reset... It is a little bit too big price to pay for fixing a single issue with one app and risking loosing important data on the way + struggling and loosing time with reinstalling all the apps that I have and setting them up.

As for the Sony support, no, I have not contacted them, but I hardly doubt outcome will be any better than Google support. They will probably tell me to do a Factory reset right away, or ask me to upgrade to Pie, which I do not want to, I am perfectly fine on Oreo.

Related

[Q] Problems With Google Play And Random Freezes

Hi My Tab has exact ally the same software it came with except the launcher has changed to nova launcher, there is a problem when I go in to google play it loads then I tap the search button Then BOOM, (UNFORTUNATELY GOOGLE PLAY STORE HAS STOPPED.) I have cleared the catch and data uninstalled updates forced stopped, still the same will I have to do a factory reset?
Also I have not seen this happen but Sometimes you come back to the tablet press the power button nothing happens then you have to hold it down for 20sec so It must freeze when it is Idle Please Help or find the source of the problem thanks (Also If you want me to follow instructions, bare in mind I'm on a mac thanks!)
Do a factory reset and see if it fixes it. It sounds like something may be wrong when you installed an app somewhere. How did you get nova launcher on there? Sideload?
As for the freezing, is it when you charge it or simply when you leave it and come back to it later? Might be a sleep of death problem. Happened to my transformer a bunch.

[Q] Play Store acting weird? (Not showing progress in Notification)

I've been having this problem with the Play Store where it's not displaying the Notifications correctly.
Or rather, that the persistent Notification while an app is being downloaded/updated is not showing any Details. It keeps showing that continuous horizontal scrolling bar thingy as if the download has yet to start, all the way through the actual downloading plus the installing part. No progress, no download size, doesnt even turn to "Installing" after the download is complete. It does show a proper "xy apps Updated" or "xy app Installed" at the end with the proper thumbnail, just nothing While it's downloading.
I can see the progress in the Play store page for the respective app, but the notification keeps on scrolling with no details.
It's most annoying while updating an app, as you know the notification actually shows the size of Just the update while play store just shows the download percentage out of the Whole app.
I can see in the settings page for Play Store that it's the latest version (4.9.13). The phone is Not rooted, I haven't messed with anything that should affect the Play store as far as I know. No third party app store, no proxy etc. It has been doing this since out of the box. (First time I saw this I thought the Play store might be updating first, as often happens after first setup, and that it'll get alright after a restart or something)
Is anyone else experiencing this? Has anyone experienced this some other time? Possible solutions?
Edit 2: Also, what I didn't notice till recently, is that while updating any app via the playstore, the phone downloads the Whole apk every single time. Normal behavior is to download only the updated part of apk, as happens with every other device I use, but since the notifications are not showing any progress, I didn't notice this before.
Strangest part is no one else seems to be reporting this problem, no other threads etc. My only hope is that the new update (Android 5.1) is just round the corner, and hopefully it'll be sorted then.
my one isnt even downloading giving error 489
yes
Yes this happening with me.. We have to give feedback then they will give update
Play store working like charm.. It happened for first time only.. maybe the playstore or its services might be getting updated.
Update: Problem Persists
It's still the same, with latest Play store 5.0.31, and Latest Play services. I believe it's not these apps at fault here. When an update is being downloaded, the download is actually handled by the stock Download Manager app and not the play store itself. This can be checked by long pressing the download notification and going to App Info. So That must be malfunctioning here.
My phone has "Download Manager version 4.4.4-1379542". Can someone who is not facing this problem please confirm what version his phone is using?
Also, clearing this download manager's Defaults doesn't resolve the issue.
Silver-Hawk said:
It's still the same, with latest Play store 5.0.31, and Latest Play services. I believe it's not these apps at fault here. When an update is being downloaded, the download is actually handled by the stock Download Manager app and not the play store itself. This can be checked by long pressing the download notification and going to App Info. So That must be malfunctioning here.
My phone has "Download Manager version 4.4.4-1379542". Can someone who is not facing this problem please confirm what version his phone is using?
Also, clearing this download manager's Defaults doesn't resolve the issue.
Click to expand...
Click to collapse
Hey,
try installing the new playstore 5.0
first stop existing playstore app, clear data and cache, then remove your registered gmail accounts from settings, reboot and install new apk.
This should definitely solve all playstore related problems.,
http:[//]tiny.cc[/]cg3qnx
remove []

Hangouts push notifications not working

Hello,
My Hangouts push notifications stopped working along with some other push notifications. The problem seems to have started a couple of days ago after I reset the Google Services Framework trying to trigger the OTA update for 5.0
This is really frustrating, and I seem to be unable to fix the problem with resetting Hangouts, resetting Services Framework, setting notification check on and off again.
Please advise. Thank you!
I've done exactly the same thing with the same result on my 2014 Moto X :crying:
Any ideas how to fix without factory reset?
peeb said:
I've done exactly the same thing with the same result on my 2014 Moto X :crying:
Any ideas how to fix without factory reset?
Click to expand...
Click to collapse
Well, I must report that I manager to solve the issue. I've done all these things before, but not in this sequence, and the fix did not seem to to work until I did this:
Go to settings -> apps -> Hangouts -> clear cache, data, uninstall updates -> then restart the phone -> let itself update and it worked for me.
The reason that happened in the first place is that you cleared data for Google Services Framework. This has absolutely nothing to do with triggering the OTA. Those are the facts given to the world directly from a Google engineer.
http://www.reddit.com/r/Android/comments/1r1n5z/
http://www.talkandroid.com/185088-g...houldnt-clear-google-services-framework-data/
"Morris talked a little about the OTA update process, and why it might take a while for some users to get it. Essentially the update starts on 1% of devices over 24-48 hours. It then moves up towards 100% over a week or so. Updates are essentially done in batches, so pressing the “Check for Updates” button over and over really isn’t going to affect when you get that update much."
Next time be patient or just flash factory images or update.zip. Every time you try to fix it again by clearing GSF you're basically breaking it again.
tl;dr, stop clearing Google services framework, that's what is breaking your push notifications.
Thanks, I understand that much. But in prior versions, clearing GSF would trigger OTA update with 100% success, nor would it mess up push notifications from apps either, so I thought why not try lol. Looks like Google has removed this workaround this time...
I have same problem with hangs push notifications after update to Lollipop. They cannot be delivered at all. I cannot see history chat in real-time messages arrived. History updates after scroll down only.
Above sulutioon cannot be done. Hangs app hasn:t uninstall state button, it hs only on-off states.

Google Play Services Issues (Google Pixel 2)

I set up my Pixel 2 yesterday and noticed that whenever I try to access a search within "Settings" I get a "Google Play Services has stopped working." Nothing seems to fix it. I've tried 1) uninstalling updates to restore back to factor installed version but get a "Uninstall unsuccessful" message and 2) Trying to uninstall Google Play Services in hopes of reinstalling. It takes me to Play store with instructions that I need to "deactivate" before uninstalling but the deactivate button doesn't work. I also tried emptying the cache but that did nothing too. Is this a known issue with Play Services and is there something else to try?
You could try a factory reset. If that doesn't work, call google support.
I did a factory reset and now it works most of the time. It seems like it may also be affected when "developer options" is enabled...I like to disable animations to make Android feel snappier.

Issues with the Android Pie Update (Google Play Store and Camera -> Gallery App)

Hello everyone!
Today I updated my HTC U12 + (128GB) to the Android Pie version (9.0):
First I received an update of approximately 350 MB, which was downloaded and installed without any problem, the cell phone restarted without any problems (I clarify that my cell phone is encrypted and when it restarts, ask for a password to continue with the restart). For now everything is going well.
After a while the main update was downloaded (950 MB approx) and I had it installed as soon as the download was finished.
Again the cell phone restarted, he asked me for the password to decrypt it, but after that, it went completely black, he did not advance anything else for several minutes. Amid the panic, fear and despair, I pressed the power button to restart the cell phone, asked for the password again, and apparently charged the rest of the installation.
When I went to use the Camera application, the option thath appears in the lower right corner to see the last photos taken (like a gallery) is not working well, the application crashes and is not letting me see the photos taken. (Here goes the first problem).
Another problem I have is with the Google Play Store app: It doesn't allow me to download apps from the store, as if it were locked or something like that. (Here goes the second problem).
Now, the main problem is: Like any good engineer, any problem can be solved with a reboot to see if everything loads well, but I already tried and it didn't work. And following the good traditions of the good engineer, it can be said that I do a hard reset (erasing all the settings and content of the cell phone, which I also consider an effective solution, I will not deny it), but currently I am outside the country where I have hired My phone number, and for work I need WhatsApp (and as you know, I need a text message with the code to login), and I have no way to activate Roamming.
Can anyone help this good citizen with any advice, trick, recommendation or magic spell that does not involve formatting the phone and solving these problems?
Thanks!
PD: A friend with the "same" model (64GB) had no issues with the instalation, and we compared the camera version number, and everythings is the same.
Delete camera and gallery data in settings and reboot. If that don't work do a factory reset... Sometimes after an update it is necessary to delete old caches that get stuck
dioggo92 said:
Delete camera and gallery data in settings and reboot. If that don't work do a factory reset... Sometimes after an update it is necessary to delete old caches that get stuck
Click to expand...
Click to collapse
I have already deleted the cache of the applications with problems, but it still does not work properly.
Thanks for your answer and support with this.
(Until I can return to my country, I cannot do the hard reset... sadly)
no issues here since yesterday evening
So far it's great, very smooth, phone (64GB blue on TMO US w/ 128GB SD) is faster & battery life seems to have improved a lot though it's only 1PM here so we will see...
Upgrade went the same way like yours except I waited patiently to come back from the "blackout" after the decryption was done, thanks for the heads-up (though I usually wait a while anyway.)
UI is a tad more responsive - I have a lot running on my phone, I use it heavily for business all day long.
I like the clock's new location in the upper left corner actually more than the previous one - however the new UI design is a too bubbly and too colorful, too 'pop' for my taste, the previous one was far more elegant, I think. I will give it some time, see if I get used to it - if not I will just look up some more subtle theme.
I only had to re-apply my notification sound setting, everything else was kept intact so it's all good.
All in all I'm satisfied so far, very smooth upgrade - it did worth the wait, thank you HTC!

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