Issues with the Android Pie Update (Google Play Store and Camera -> Gallery App) - HTC U12+ Questions & Answers

Hello everyone!
Today I updated my HTC U12 + (128GB) to the Android Pie version (9.0):
First I received an update of approximately 350 MB, which was downloaded and installed without any problem, the cell phone restarted without any problems (I clarify that my cell phone is encrypted and when it restarts, ask for a password to continue with the restart). For now everything is going well.
After a while the main update was downloaded (950 MB approx) and I had it installed as soon as the download was finished.
Again the cell phone restarted, he asked me for the password to decrypt it, but after that, it went completely black, he did not advance anything else for several minutes. Amid the panic, fear and despair, I pressed the power button to restart the cell phone, asked for the password again, and apparently charged the rest of the installation.
When I went to use the Camera application, the option thath appears in the lower right corner to see the last photos taken (like a gallery) is not working well, the application crashes and is not letting me see the photos taken. (Here goes the first problem).
Another problem I have is with the Google Play Store app: It doesn't allow me to download apps from the store, as if it were locked or something like that. (Here goes the second problem).
Now, the main problem is: Like any good engineer, any problem can be solved with a reboot to see if everything loads well, but I already tried and it didn't work. And following the good traditions of the good engineer, it can be said that I do a hard reset (erasing all the settings and content of the cell phone, which I also consider an effective solution, I will not deny it), but currently I am outside the country where I have hired My phone number, and for work I need WhatsApp (and as you know, I need a text message with the code to login), and I have no way to activate Roamming.
Can anyone help this good citizen with any advice, trick, recommendation or magic spell that does not involve formatting the phone and solving these problems?
Thanks!
PD: A friend with the "same" model (64GB) had no issues with the instalation, and we compared the camera version number, and everythings is the same.

Delete camera and gallery data in settings and reboot. If that don't work do a factory reset... Sometimes after an update it is necessary to delete old caches that get stuck

dioggo92 said:
Delete camera and gallery data in settings and reboot. If that don't work do a factory reset... Sometimes after an update it is necessary to delete old caches that get stuck
Click to expand...
Click to collapse
I have already deleted the cache of the applications with problems, but it still does not work properly.
Thanks for your answer and support with this.
(Until I can return to my country, I cannot do the hard reset... sadly)

no issues here since yesterday evening
So far it's great, very smooth, phone (64GB blue on TMO US w/ 128GB SD) is faster & battery life seems to have improved a lot though it's only 1PM here so we will see...
Upgrade went the same way like yours except I waited patiently to come back from the "blackout" after the decryption was done, thanks for the heads-up (though I usually wait a while anyway.)
UI is a tad more responsive - I have a lot running on my phone, I use it heavily for business all day long.
I like the clock's new location in the upper left corner actually more than the previous one - however the new UI design is a too bubbly and too colorful, too 'pop' for my taste, the previous one was far more elegant, I think. I will give it some time, see if I get used to it - if not I will just look up some more subtle theme.
I only had to re-apply my notification sound setting, everything else was kept intact so it's all good.
All in all I'm satisfied so far, very smooth upgrade - it did worth the wait, thank you HTC!

Related

Data problems related to S2U2??

This may be nonsense but I'm beginning to get a suspicion about S2U2 potentially being the cause of data connectivity issues for me.
I'm hoping I'm wrong because it's such a great program and I've used it on my last couple of phones.
Basically when I had my Touch HD, I had to reboot it pretty much daily if I wanted my data connection to work, otherwise I would get connectivity problems, but they would always be solved by a reboot.
I never figured out why this was, even though it was mega annoying. In the end I installed a cab to do a scheduled reset each night and it helped quite a bit.
Since I got my HD2 it has behaved perfectly as far as data is concerned and has not had a single connection fail with use every day for emails & browsing, UNTIL I installed S2U2 yesterday late afternoon, then last night it failed to connect. Yes you've guessed it, a reboot solved it.
I know that's hardly conclusive and I'm hoping it's not the case as I love using this program as an unlock screen, but I was wondering if anyone else has had any problems like this?
I was wondering if it was somehow also linked to my carrier too. The reason for this is that my friend also had a Touch HD and used S2U2 and never had this problem but he uses a different phone company. He now also has the HD2, and has installed S2U2 again and is fine, but mine is acting up, so it seems weird that it happens to both my phones but neither of his....
I know I could remove it to see if the problem goes away but programs sometimes leave bits behind when you uninstall.
Cheers
Jim
I get problems either daily or bi-daily where I have to reboot my HD2 to get my data connection to work again, (its connected but doesn't work). Every time its solved by a reboot.
I dont have S2U2 installed. If you find the reason behind the issue let me know as I am about to start doing a search into it.
Hmmm, maybe it's just coincidence then. But why would it have worked perfectly up to that point though, that's the thing that makes me wonder.
Mine also appears to be fine in terms of still displaying the GPRS signal/sign, but trying to retrieve emails or open the browser etc gives an error. It's maddening, whatever causes it!
Same thing again this morning when I told the phone to get my emails - connection failed. Worked fine after a reboot.
I'll see what happens tomorrow. If it does it again then I'm going to uninstall S2U2 and see what happens from then onwards. If it doesn't fix it then I guess it'll be a hard reset on the cards....
Back to original HD2 screen lock from 2SUS
Dear all,
Can tell how to change back to original lock after installed disable the screen lock? I don't like 2SUS needed so long to slide...
Just uninstall it, then press your windows button and hit the lock softkey.
I've removed it myself tonight even though I'm a long term S2U2 fan.
Since installing it a few days ago I've had even worse problems with ghost unlocks than before.
Previously the only issue was accidentally cutting calls off, but with S2U2 in use (standard lock disabled) I had a text from a friend on Friday asking if I was drunk. Somehow, whilst locked in my pocket it unlocked and sent a gibberish sms!
Then today, it also somehow unlocked in my pocket and dialled my mum!
I'm just glad I wasn't playing Call of Duty when it happened or she would have just heard "Sh1t!!! You cheating f***!!! WTF??? You..... FFS!!!!" etc
But seriously - I love S2U2 from previous winmo phones but it's made my HD2 worse so I've uninstalled it tonight sadly.
Isn't there a working fix for these bastard hard buttons yet? I LOVE this phone but the bloody hard keys are ruining it.
Hi Cret,
Thank you so much for your response. I did remove 2SUS and selected the Screen Lock from pressing the Power buttom but it doesn't auto lock each time...
Can you tell what to do such change Registry or I need to restore the original setting?
Thank you, dude.
jakoo said:
Hi Cret,
Thank you so much for your response. I did remove 2SUS and selected the Screen Lock from pressing the Power buttom but it doesn't auto lock each time...
Can you tell what to do such change Registry or I need to restore the original setting?
Thank you, dude.
Click to expand...
Click to collapse
here we go use this cab or go to:
http://forum.xda-developers.com/showthread.php?t=583638 hack nbr 27
gdayhtc said:
here we go use this cab or go to:
http://forum.xda-developers.com/showthread.php?t=583638 hack nbr 27
Click to expand...
Click to collapse
he wanted it back... not disable...
Go to HKCU\ControlPanel\Keybd and change DeviceLockWhenSuspend to 1
This should re-enable the lock...
Thank you very much!
I will try to see it works on my HD2.
Mine was the same ie the lock would not return.
I already had BSB tweaks installed which had a toggle for the lock though, so I just activated that.
Cret said:
Same thing again this morning when I told the phone to get my emails - connection failed. Worked fine after a reboot.
I'll see what happens tomorrow. If it does it again then I'm going to uninstall S2U2 and see what happens from then onwards. If it doesn't fix it then I guess it'll be a hard reset on the cards....
Click to expand...
Click to collapse
Hi, did uninstalling S2U2 help on the connection failures?
Well, I only removed it last night but so far yes. I have not had to reboot the phone this morning and the data is working flawlessly.
Also - and this is a biggie! The battery life on the phone is MILES better without S2U2.
Normally the phone would be down to about 70% by lunchtime without even doing anything and it's still on 96% now - that's a massive improvement!
However, one thing has occurred to me as a possible cause of these issues - I've realised I was using a very old version of the program - v 1.5.
I think I'll try the latest one - 2.22 and have a look through the changelogs to see if there's anything mentioned in there along these lines.
Well, I only removed it last night but so far yes. I have not had to reboot the phone this morning and the data is working flawlessly.
Also - and this is a biggie! The battery life on the phone is MILES better without S2U2.
Normally the phone would be down to about 70% by lunchtime without even doing anything and it's still on 96% now - that's a massive improvement!
However, one thing has occurred to me as a possible cause of these issues - I've realised I was using a very old version of the program - v 1.5d.
I think I'll try the latest one - 2.22 and have a look through the changelogs to see if there's anything mentioned in there along these lines.
Here's two fixes right away in the next version relating to battery use:
- fixed the v1.50 issue of occasionally high CPU usage during idle.
- save more power than the old version when the device is sleeping.
v1.6
- removed option "Power Save" as the power leak problem is found & fixed.
I can't really be arsed reading through the rest of it but it's obvious there have been power issues addressed by subsequent versions so I'll try the latest and see how it goes.

Suddenly having extremely weird system issues/resets.

Hello there everyone. I've had my HTC Sensation since September and so far it has been a very enjoyable experience, with only one abnormal reset. However, in the past two days, some weird stuff has happened.
Every once in a while, I see the stock lockscreen flicker over my current screen (Even in an app). It is currently disabled by WidgetLocker as well.
The first day I had installed SweeterHome 2, StatusBar +, and also the application Faster Drawer. The first reset happened as I went to open Faster Drawer (Not for the first time, however). It then rebooted, but things seemed to work fine. Also, the app Profile Scheduler was no longer able to change the screen brightness when I clicked on a profile, just the other settings. I had to go into Android settings to do it manually. (There I found the slider down to 0 as I wanted it, and when I touched it, the screen brightness lowered to where it was supposed to be)
The second reset happened today and was even weirder. I was looking through my Minimal Reader widget when I was interrupted by the white and green HTC boot logo, and the phone took a few minutes to reset. When it came to, all of my widgets were gone, and replaced by "Tap to restore" squares (On both WidgetLocker and SweeterHome 2)
I really have no clue what is going on, though I am very disappointed by the reboots, especially for losing the widgets (Basically my entire homescreen was made of them, it will take a long time to restore). The only thing I messed with was the Accessibility applications; I had to check the one for StatusBar + and I clicked the one for WidgetSoid Notifications, but then disabled it. (Which by the way, the WidgetSoid notification toggles no longer work until I use the system toggle for data, then I can start using them)
Any help would be greatly appreciated. I am using a stock, unrooted HTC Sensation 4G on T-Mobile, running 2.3.4, and it had that firmware update by T-Mobile a few months ago.
SensationNation said:
Hello there everyone. I've had my HTC Sensation since September and so far it has been a very enjoyable experience, with only one abnormal reset. However, in the past two days, some weird stuff has happened.
Every once in a while, I see the stock lockscreen flicker over my current screen (Even in an app). It is currently disabled by WidgetLocker as well.
The first day I had installed SweeterHome 2, StatusBar +, and also the application Faster Drawer. The first reset happened as I went to open Faster Drawer (Not for the first time, however). It then rebooted, but things seemed to work fine. Also, the app Profile Scheduler was no longer able to change the screen brightness when I clicked on a profile, just the other settings. I had to go into Android settings to do it manually. (There I found the slider down to 0 as I wanted it, and when I touched it, the screen brightness lowered to where it was supposed to be)
The second reset happened today and was even weirder. I was looking through my Minimal Reader widget when I was interrupted by the white and green HTC boot logo, and the phone took a few minutes to reset. When it came to, all of my widgets were gone, and replaced by "Tap to restore" squares (On both WidgetLocker and SweeterHome 2)
I really have no clue what is going on, though I am very disappointed by the reboots, especially for losing the widgets (Basically my entire homescreen was made of them, it will take a long time to restore). The only thing I messed with was the Accessibility applications; I had to check the one for StatusBar + and I clicked the one for WidgetSoid Notifications, but then disabled it. (Which by the way, the WidgetSoid notification toggles no longer work until I use the system toggle for data, then I can start using them)
Any help would be greatly appreciated. I am using a stock, unrooted HTC Sensation 4G on T-Mobile, running 2.3.4, and it had that firmware update by T-Mobile a few months ago.
Click to expand...
Click to collapse
the most ugly thing is i saw it with another sensation user in my famely to before i bought my phone. it got sended away by warrenty got back prob solved but more arised it began also after couple months. mine started doing it i rooted/s-off mine and started testing roms wich one feld like i wanted to use. because of quick changing i cound watch that after an rom from here the prob got solved so here are my suggestions:
1 send it and maybe get a worse phone back(telling from experience)
2 root/s-off test some roms and away goes problem
The issue just became worse. This time, without a reset, my WidgetLocker widgets were lost again, and replaced by the "Tap to restore" dialog. I was playing music at the time with the screen off (no other apps running), and it was not interrupted. When I went to unlock the phone, they were gone.
Any thoughts? This seems like a pretty serious issue to me. I'd like to stay stock since I don't have the money to replace the phone if something were to go wrong.
Try removin the apps and see if that helps,you seem to have alot on there that removes or modifies functionality

Why does my Google Pixel randomly reboot?

Hi. My device worked just perfect until 5 days ago. It slowly began to ignore some tasks like opening apps or doing calls.
2 days ago my google pixel with Android 8.0 started to ignore every input i made, like opening apps or trying to reboot. It behaving like this after taking some pictures with the rear cam. After some attepts in opening apps it started to reboot. But instead of a normal reboot it stuck in a booting screen (the one with the Google G and a gray animation bar underneath). It took a while and i waited until it seemed that the OS booted correctly. But after this my device started to reboot randomly after a few minutes. After a while i figured out, that i can hold the power button while the screen with the google G was up to reboot it normally. This worked so that the phone was at least half an hour or more working until it rebooted again out of nowhere.
So far i tried to get it in safe mode and delete some apps like whatts app etc. In safe mode i didnt notice any crashes so far.... but in normal one it does a lot so deleting apps wasnt helpful. Turning on flight mode was not helpful either.
What can I do? What could it be?
marf3 said:
Hi. My device worked just perfect until 5 days ago. It slowly began to ignore some tasks like opening apps or doing calls.
2 days ago my google pixel with Android 8.0 started to ignore every input i made, like opening apps or trying to reboot. It behaving like this after taking some pictures with the rear cam. After some attepts in opening apps it started to reboot. But instead of a normal reboot it stuck in a booting screen (the one with the Google G and a gray animation bar underneath). It took a while and i waited until it seemed that the OS booted correctly. But after this my device started to reboot randomly after a few minutes. After a while i figured out, that i can hold the power button while the screen with the google G was up to reboot it normally. This worked so that the phone was at least half an hour or more working until it rebooted again out of nowhere.
So far i tried to get it in safe mode and delete some apps like whatts app etc. In safe mode i didnt notice any crashes so far.... but in normal one it does a lot so deleting apps wasnt helpful. Turning on flight mode was not helpful either.
What can I do? What could it be?
Click to expand...
Click to collapse
Same thing happens with my Pixel, sometimes the phone is just get stuck on some random screen then I have to press and hold it for 15 seconds to let it reboot again. Lately I have started to see another problem, when it reboots bunch of google apps and services stops working and gives hell lot of notifications. All this started to happen after Android Oreo update
pradctgign said:
Same thing happens with my Pixel, sometimes the phone is just get stuck on some random screen then I have to press and hold it for 15 seconds to let it reboot again. Lately I have started to see another problem, when it reboots bunch of google apps and services stops working and gives hell lot of notifications. All this started to happen after Android Oreo update
Click to expand...
Click to collapse
I noticed problems with my ear speaker as well. And i cant make phone calls. The phone doent respond anymore when i try to.
Same problem after android 8.0 update
If you have installed the latest Google phone/dialer app, that is likely the problem, was for me.
Find the app in settings and uninstall,it will roll back to a previous version and hopefully fix your issues.
Sent from my Pixel using Tapatalk
My pixel does the same thing, ever since I updated to 8.0, have you tried doing a factory reset? I haven't done it yet, I have been uninstalling apps for the last couple of days, when it is in safe mode it works good, but when it's not, it freezes and restarts. I'm going to try uninstalling the latest version on google dialer to see if it helps.
I just want to update everyone in case you are having a problem with the random reboots.
I uninstalled the phone update and it was still randomly rebooting so I backed up the stuff that I needed and just did a factory reset. I have been a full day on my phone without any problems. I did a factory reset twice, just in case, for some crazy reason, the phone still had a problem, I wiped it twice! I think you'll be good with only wiping once.
Anyways to sum it all up, I did a factory reset, restored all of my backed up data from my pixel, I had about 120 apps and the phone has not had a problem since. I hope it helps someone else.
droid4lif3 said:
I just want to update everyone in case you are having a problem with the random reboots.
I uninstalled the phone update and it was still randomly rebooting so I backed up the stuff that I needed and just did a factory reset. I have been a full day on my phone without any problems. I did a factory reset twice, just in case, for some crazy reason, the phone still had a problem, I wiped it twice! I think you'll be good with only wiping once.
Anyways to sum it all up, I did a factory reset, restored all of my backed up data from my pixel, I had about 120 apps and the phone has not had a problem since. I hope it helps someone else.
Click to expand...
Click to collapse
Mate, please report if you're still getting the reboots. Mine disappear for two weeks after I do a factory reset and then come back. Same happens in Safe Mode. Bug report claims it's 'Sense Key : Hardware Error [current]' and Google rep says it's a hardware issue (Toshiba's memory or something). Buganiser thread is here.
wrong place sry
Had this on my pixel xl. I was on the 8.1 beta.
factory reset, rolled back to 8.0
8.1 ota official
haven't had a reboot in over a week now
Murrzeak said:
Mate, please report if you're still getting the reboots. Mine disappear for two weeks after I do a factory reset and then come back. Same happens in Safe Mode. Bug report claims it's 'Sense Key : Hardware Error [current]' and Google rep says it's a hardware issue (Toshiba's memory or something). Buganiser thread is here.
Click to expand...
Click to collapse
Yea, the issue is back, has been for about 2 weeks. This phone is really starting to be a pain in the ass, I can't believe that it happens so often. Did you do a warranty fix?
That's a pity. Yes, I did. Got the device roughly two and a half weeks ago. Flashed 8.0 and then sideloaded 8.1 right away. Knock on wood, all good. But there's still a report every other day in Buganiser of a phone even on 8.1 doing this.
Got mine at release. November 16. Google won't replace it either. I have a one pixel brick
I have the same problem. However, it is not frequent enough on Android P beta. But as soon as I go back to the stable build, it starts to do the same thing. Did you guys have any luck resolving this or should I send it back to the vendor I bought it from. They won't replace the device in Pakistan but may be will fix it in some manner.

Couple of problems with new S8+ caused me to have to reset twice in one day.

So far, my third iteration of setting up this phone (twice today) is working, so maybe I don't really have a question, other than "Has anything like this happened to you?", but I thought this was better in the Q&A rather than general discussion section. Mods please move if you disagree. I really did think about this, but couldn't decide where to put it.
I had to buy a new phone about two weeks ago because my S7 Edge's battery swelled up and bent the back of the phone's case. I wound up trading it in on a new S8+ (from Verizon). I love the phone even more than my S7 Edge, which is saying something.
Anyway, I like to use Samsung's themes to switch things up a bit, and I change themes every couple of days. I always search the theme store for new themes that are free. I've learned that most of them are crap, but you can usually tell by looking at the preview shots if the theme designer has gone overboard by using poor color choices/backgrounds in the dialer and messaging apps.
Ok, so first problem: I was playing with a couple of newer (free) themes:
1) Dark Night
2) [LSA]Shinny Moon Town Theme
I switched to the first theme and all was fine, but I thought it was boring, and kept looking.
When I switched to the second theme, I saw a brief message that some elements were incompatible and wouldn't be used, but the message went away before I could really read it carefully. The theme applied, though, and seemed to work correctly.
I liked the colors and style of this theme, but thought the folder icons were too ugly to live with, so I thought I'd just switch the icons back to the stock icons. Here's where things got wonky.
I went to the icons sections, picked the default Samsung icon set, and applied it. The folder icons did not switch back!
At this point, I panicked a bit and just decided to return to the stock theme. When I applied the stock theme, everything looked OK, but I noticed the Infinity wallpaper wasn't working - it just acted like a static wallpaper.
After web searching a bit, it seems this can happen if you set the Always-On Display screen background to not be just blank. I followed the steps in an online instruction for fixing this, but the infinity wallpaper still was not working.
At this point, I tried clearing all of the app caches (in Settings/Device Management/Storage) and rebooting. This did not help.
I then tried clearing the device's cache partition by looking up how to do that online. Timing is a bit tricky on holding down the power key, but after a few tries, I got it right, and managed to clear the cache partition.
Still no working infinity wallpaper. It really seemed broken, and none of the online suggestions I found worked at all.
Now, I realize this may not be a big deal to some, but it's a new phone, and I'm OCD enough to want stuff that was working out of the box to continue to work, so I decided to reset the device.
I did that, and got about 60% through my somewhat involved process in re-installing everything and re-enrolling in various services (iris scanning/fingerprints/credit cards in Samsung Pay/etc. etc. - you all know the drill).
When I went to set Smart Lock options for preventing the device from locking when I'm at home (Trusted Places) or the phone is detected on-body, I found that the Smart Lock screen was completely blank. No options appeared, and no button appeared at the bottom right to allow you to start the setup process for various Smart Lock options..
Back to Google, and I learned the fix was to remove "Smart Lock" from Trust Agents, reboot the phone, and re-add Smart Lock as a Trust Agent.
(PRO TIP: DO NOT UNDER ANY CIRCUMSTANCES DO THAT).
After the reboot, I couldn't even keep the Settings app from crashing whenever I tried to visit the settings page where Security-related settings are managed. (Samsung's or Google's wonderfully irritating dialog box: "Settings keeps stopping" - yes, no s**t).
Clearing caches and the cache partition did not fix this problem, either, so I reluctantly and nervously reset the phone for the second time in less than 6 hours.
So, I guess my story so far is that this third time appears to be a charm, and everything so far is working great. I'm staying far away from third-party (non-Samsung) themes in the theme store for now, even though they'd always worked fine for me before.
I have absolutely no idea why I had the problem with the Smart Lock setup, though. Everything worked fine after the second reset as far as the Smart Lock setup and options, although I hadn't done anything in the previous attempt that should have interfered with something as baked in as the Smart Lock stuff. I hadn't even changed the default wallpaper or home screen setup yet!
Also learned my lesson about slavishly following steps on a website (Remove "Smart Lock' as a Trust Agent? If I'd really been thinking, this would have seemed like bad advice to me, but things weren't working right anyway, so maybe a bit of experimentation was justified, I don't know...).
Anyway, just thought I'd post my experiences in case they're of help for anyone searching for these type of problems. I'm keeping my fingers crossed that this setup will "take", but I have to say my confidence in messing around with manufacturer-provided capabilities and content, using their built-in software and eco-system on their current-year flagship device, has definitely been shaken.

Blurred Game Apps which normally aren't blurred (didn't test non-game apps)

Just as title. It just started happening earlier today, which I'm not sure what could've caused it. (no falls or anything today in particular)
The blur is the exact same as Goodlock's blur feature when you opened the status bar (if you enabled it). I tried disabling it but some (yes not all of my games) stays blurred.
What I did earlier were reboot, which somehow fixes the blur. But at the same time, a different game app is blurred. More reboots and sometimes theres even less blurred games, and sometimes almost all of them are blurred.
Does it mean hardware failure?
hi, i am having the same problem. all my games are blurred on S6 Edge FB etc is fine
ekrezem said:
Just as title. It just started happening earlier today, which I'm not sure what could've caused it. (no falls or anything today in particular)
The blur is the exact same as Goodlock's blur feature when you opened the status bar (if you enabled it). I tried disabling it but some (yes not all of my games) stays blurred.
What I did earlier were reboot, which somehow fixes the blur. But at the same time, a different game app is blurred. More reboots and sometimes theres even less blurred games, and sometimes almost all of them are blurred.
Does it mean hardware failure?
Click to expand...
Click to collapse
hi, i am having the same problem. all my games are blurred on S6 Edge, but the likes of facebook and twitter are fine. i hope a solution happens fast!!
Hello. All my games are blurred too. It started two days ago. Rebooting doesn't help. Clearing cache doesn't help. I also uninstalled and reinstalled one game to see if that would help and it did not. I downloaded a brand new game and was able to play it just fine and then shut it off and this morning when I turn it on, that game was also blurred. I contacted my phone service provider yesterday as I figured it was something wrong with my phone, and they couldn't figure it out either. I've been Googling for an answer so if somebody has one out there, please, please, give us the answer on how to fix this.
Fixed mine
Hi mate, i cleared all my phone and boosted cache. Then turned it off for around 30mins then turned it back on it worked fine
Thanks
Scott
Same issue to me too
Juugen said:
Hello. All my games are blurred too. It started two days ago. Rebooting doesn't help. Clearing cache doesn't help. I also uninstalled and reinstalled one game to see if that would help and it did not. I downloaded a brand new game and was able to play it just fine and then shut it off and this morning when I turn it on, that game was also blurred. I contacted my phone service provider yesterday as I figured it was something wrong with my phone, and they couldn't figure it out either. I've been Googling for an answer so if somebody has one out there, please, please, give us the answer on how to fix this.
Click to expand...
Click to collapse
I am also having this issue in my S6 with some games and apps.
The only way to solve it is to fully reboot the device.
When it is up again I have to open the game inmediatelly.
If I open something else first, and then the game, it becames blur once again.
Fixed blurred games.
I found another thread on this site with a suggestion and it worked. Of course now I can't find that thread but found this original thread. Anyway, here's how I fixed it. Go into settings, application manager, game optimizing service and then click on more, and undo updates. After doing this it was still blurred so then I did a force stop on the game optimizing service and then everything worked again. All my games are clear and functioning normally.
Juugen said:
I found another thread on this site with a suggestion and it worked. Of course now I can't find that thread but found this original thread. Anyway, here's how I fixed it. Go into settings, application manager, game optimizing service and then click on more, and undo updates. After doing this it was still blurred so then I did a force stop on the game optimizing service and then everything worked again. All my games are clear and functioning normally.
Click to expand...
Click to collapse
If I could put up 100 Thanks, I would. This was driving me crazy for two days. The annoying thing is I don't have Google set up to auto update ANYTHING, so I thought it was potentially a hardware issue. Must be a Samsung app update... I'll have to freeze the Samsung app service, I think...
To Dalmus
You're welcome, but thanks really needs to go to Ekrezem and PiperTim. It was on another thread here at xda-developers. I appreciate when solutions are made in clear terms for those of us who aren't as tech savvy. That's why I made my post step by step clear. I hope it helps a lot of people.
I applied the same solution, but my GOS keeps auto-updating, and auto update is turned off! Is there a way to stop this nonsence? Is there an official forum or something where we can report it??
Blurry games on S6 edge v6.0.1
My question exactly: did all recommended. Cleared cache, cleared that other thing with a reboot (pressing on/off, volume up, home button) managed to play one game with no blurry image but it started all over again...
I have a Samsung s6 edge v6.0.1
All help very much appreciated
Mzlaki said:
I applied the same solution, but my GOS keeps auto-updating, and auto update is turned off! Is there a way to stop this nonsence? Is there an official forum or something where we can report it??
Click to expand...
Click to collapse
Exactly! Since the 28th march this nonsense is on.... anyone have already solved it?
Found a permanent solution
I've found a simple solution, no wipe cache no reflash, no nougat upgrade etc
All you have to do:
1. Update game optimizing service via galaxy apps store (and dont ever clear data or uninstall)
2. Install samsung game tuner via google playstore and set default to maximum quality (don't forget to save your settings) and restart. You can uninstall this after.

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