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[BUG] Unresponsive device after overnight / long charge

Greetings!
As mentioined in the first post of this thread: http://forum.xda-developers.com/showthread.php?t=418150&highlight=issue+list I have encountered similar problems.
I own my TP for 3 days (2 nights) and on both mornings after being charged over the night the TP was absolutely unresponsive and only to be awakened by a soft reset. It couldn't receive calls, and the alarm of course didn't work also (so I missed one this morning - but wasn't late at work) Anyway, this is a serious issue to me, since it makes the phone absolutely unreliable. And I am not in favor of doing regular hard resets by the way ...
Help on this would be really appreciated.
Greetings, hugo

Mine does this everyday, but have you tried pressing one of the buttons like the home button, I know nothing happens for a minute but then it comes back to life with out the need for a soft reset

Haven't tried ...
Well, I haven't tried pressing a button and waiting, but this is not exactly the behavior, to expect from a phone of this kind. You see this wouldn't solve the Problem of not being reachable by phone and missing appointments. In fact I don't know, that how long I was unreachable on phone and in my profession this isn't just disturbing but unacceptable.
Hugo

I've had the same problem, not every time it's charged, but enough times to be a problem. I've switched off TF3D (Start, Settings, Today, Items, untick TouchFLO 3D, tick some standard items).
The problem has gone. Of course, so has TouchFLO.
Cheers,
Graham.

graham.hughes said:
The problem has gone. Of course, so has TouchFLO.
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Click to collapse
This could be of course a last resort, but TouchFlo is quite nice to use (although I cannot get TF to use PocketInformant as calendar app, although it is defined as standard - the original MS calendar app must be hardcoded somwhere ...). And of course as TF is one of the main features of this phone a great amount of it's costs are caused by that software. So if I couldn't use it, the phone would loose a lot of it's value.
Isn't there a sort of event log in wm6.1 to see, which event crashes the system?
Hugo

I get a similar problem in that I lose all sound overnight, so I too miss my alarms. I also get no sound through the earpiece so, although it vibrates when it is supposed to be ringing, I cannot speak on the phone as I cannot hear the other person, and it seems they cannot hear me either, so it obviously affects the microphone as well. I have done a hard reset but it still happens, so it's definitely a bug with TF3D. I know this because if I try to play one of my music tracks using the music tab in TF3D, it plays for about 5-6 seconds (obviously with no sound) and then it crashes TF3D and restarts itself, which sorts the sound issue out. No need for a soft reset here but it's still unacceptable as my alarms are useless, and for £500+ I don't expect such a stupid flaw in the software. Hopefully, a ROM upgrade will sort this out, but when that will be is anyone's guess at the moment.

matmaneyre said:
...so it's definitely a bug with TF3D.
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Click to collapse
That's also my conclusion.
matmaneyre said:
Hopefully, a ROM upgrade will sort this out
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Click to collapse
I think that's what we have to wait for. Until then, it's a choice between bland-but-working or cute-but-unreliable.

have you tried any of these little mem resident babys to get your ram back and kill bad things while it sleeps
http://forum.xda-developers.com/showthread.php?p=2136914

Hmm...I'm just wondering why not more people are reporting this? Anyone NOT experiencing this problem?

Not till now I didn't
Using Stock ROM

I am more and more convicee, that TF3D is quite a buggy piece of software (Aussen hui - innen pfui!). Additionaly to the described above, I got a "broken glass" effect yesterday.
I sure do hope, that HTC releases a ROM update soon, although up until now the Touch Pro isn't even listed on HTC's german support pages.
Maybe I'll give SPB mobile shell a try ...
Hugo

Having same problem, not all the time though.

koppee1 said:
Hmm...I'm just wondering why not more people are reporting this? Anyone NOT experiencing this problem?
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Click to collapse
I have the same problem...
A few times already... even this morning.
TP is totally unresponsive and had to soft reset it to get it back alive.
ROM 1.90.401.1 WWE
Radio 1.02.25.19
Protocol 52.33.25.17U

I've had the HTC Touch Pro for about three weeks now, and since then it's crashed or become unusable at least once a day. I do not believe for one second that these issues are restricted to my handset, and comments on this forum back that up.
Problems I've experienced:
1. TouchFlo 3D screen corruption - "broken glass effect". The TouchFlo interface appears fragmented and split - it continues to function, but is unwatchable. The OS and other applications are unaffected. Cause unknown. Cured by soft reset.
2. Complete screen corruption + freeze. The entire screen gets a still image that looks like 'white noise' - random black and white pixels. The device is completely locked. Cause unknown. Cured by soft reset.
3. Device fails to wake up. Screen has been powered down, either having been switched off manually, or by timeout. Device later fails to respond to Power button. Happens occasionally without warning, and frequently (almost 100%) during overnight charge. Note - leaving the Touch Flo interface on 'Programs' tab (i.e. not 'Home') during charge seems to alleviate this (I don't yet have enough evidence to back up this claim).
I like this phone and its touch interface, but am pretty disgusted by the reliability issues, which I would guess are largely connected to the TouchFlo 3D code and/or hardware drivers. HTC really need to sort this out.

I've had the alarm fail on two mornings so far, needed soft reset.
I'm going to try disabling touchflo I think. Be nice to have pocketbreeze running again anyway.

Just out of curiousity
Do you have your phone set to turn off the screen even if it is charging? I don't have the Pro... yet, but with my 6700 I used to have to ensure the screen stayed on over night if I wanted to have a chance at the phone actually being responsive in the morning so the alarm would go off. Otherwise it would be as your Pro's seem to be doing. Will not turn on or anything until a soft reset. (It is not a fix by any means, I am just curious if it is still the same patern.)

I never charge over night simply to avoid it being charged for 8 hours straight. I keep a charge kit at work, and charge during the day as needed. In less than an hour, I get full battery. Then, I sit it next to my bed at night with no failed alarms.
Maybe it doesn't like the long charges.

I'm trying DCS's ROM now to see if it makes any difference at all. I'll report back in a couple of days. Maybe if I didn't have to charge it so often it wouldn't be so bad!

Wether screen is on or not, it doesn't make a difference. (Why should it on a working phone?)
I sincerely hope, that if those strange behaviours are gone in non stock cooked roms, that there will be some in German language as well ...
I am looking forward to another night!
By the way, SPB Mobile Shell didn't quite meet my expectations. (eg. it has also the sucking MS calender hard coded)

Experienced the "non-responsive in the morning" problem 2 times in 3 days, without the phone being charged. Both times I had the white noise effect on the screen.
Turned off TF3D (I like the phone more without it, actually) and the problem didn't occur in the last 5 days since I did this. It's most likely a TF3D related issue and it will prolly be fixed by the next update.
-KickFlo

Iconsoft PhoneEx Lockups

Anyone else finding that PhoneEx locks up on them after awile? Seems like a great program otherwise but 2 or three times a day I'll bring it up and it won't do anything other than hide and show itself. It won't navigate between favorits, calls, contacts, etc. It is completely unresponsive. Attempting to kill the process with MemMaid generally toasts the phone and I have to reset it.
Just wondering if I'm alone in this, or if anyone else has discovered a magic combination of things that may be leading to this.
AJ

Well I can possibly answer my own question. On a hunch, I disabled S2U2 from automatic startup and I haven't had PhoneEx lockup once since.
Would suck cause I like S2U2, with PhoneEx I can ditch about three other programs I've been using, so I guess if it continues to work I will have to do without S2U2. Or perhaps I will try fiddling with it to see if there's a particular setting in S2 that is causing this issue.
AJ

Although since removing S2U2 the PhoneEx lockups have diminished in freqeuncy, they haven't gone entirely. I woke up this morning to find that PhoneEx was unresponsive, but, as is always the case, the rest of the system works normally (I haven't yet received a call with it in this state - it will be interesting to find out what happens).
Has no one else experienced this problem, or does no one else use PhoneEx?
AJ

PhoneEx
I am... for about 4 days on two phones...nothing like that happend...yet and hopefully never does. love s2u2 and PhoneEx...i personally do not use phoneex to answer the incoming calls...i let the s2u2 to do all the job including the notifications....which is better to let s2u2 to deal with them so you won't get any conflicts...take care
Ps.
by the way a new version it's gonna pop up any day now 1.4 the russians done a new improved version it take about four times less memory(about 300kb instead of 1000 kb) and fixed some bugs to it...it's out there already but only in chirilic language...the only problem i have so far is that i can't use the speaker button it kinda do weird noise when activate as if the speaker it's to close to the mic.

PhoneEX
I does not lock up for me, although it took me 2 days to note that the keboard locks during a call and you have to unlock it to use the keyboard (could that be your problem?)
I do have another problem though and that is if I do a soft reset for whatever reason PhoneEx then spends 3 or 4 minutes "Intialising Contacts" before I can use my HTC Touch HD.
Anyone got a solution for this.
Sam

iconsoft.com (phoneEx)
phoneEx is a great program. my friend has it and he has never had a problem with it on his windows mobile device.PhoneEx is a great program people with a windows mobile device should definatly look in to the program . i am curenty using the trial i am about to get the program i am looking forward to it i canot wait i can already see its going to be great . my phone is doing great with this program i love it and thanks Iconsoft you guys are really smart for putting the program on there . you can get the program by going to www.iconsoft.com
i recomend it it is a great program

Installed PhoneEx (no to answer phone) on my Elf today after a week of using S2U2 - and had four lockups already. Any hope for this? *trying again with the "don't use keyboard lock " setting set to true as per another thread/post.

X7510 Keeps Locking Up

Hey folks,
I have been having a lot of problems with my X7510 lately. The screen keeps locking up in standby mode. When the device is in standby I turn it on and it prompts me for my password. After putting in my password I just get a black screen with the word "password" at the top. While the device is in this state I can still sync (and see all of the files on it) when I connect to my computer. The screen on the device, however, is locked up. This problem has been happening several times a day lately and I cannot receive calls when it happens (nor do I get any indication of missed calls). The only way to get the X7510 to work is to do a soft reset.
At first I thought it might have something to do with the password manager, so I turned the password off today. A couple of hours later I found it locked up anyway. When I pressed the power button it did not come on at all, though the GSM and BT/WIFI lights continued to flash.
Is anyone having this issue? Were you able to figure out what was causing the problem? I am very frustrated right now. My device locks up so much that it is practically unusable since I have to do a reset 2-4 times a day.

Yes- I'm seeing the same issue from time to time. Haven't had time to investigate yet.
Last time it happened was yesterday- Green and Amber lights were flashing, but all buttons unresponsive, and had to do a soft reset.
Running PocketPlus 4.03 as a front end.

That is probably a software issue. Better enumerate your softwares and find out the common one causing it. Usually start with the last one you installed prior to having the problem.

cktlcmd said:
That is probably a software issue. Better enumerate your softwares and find out the common one causing it. Usually start with the last one you installed prior to having the problem.
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Click to collapse
I agree it's definitely a software issue. The only recent addition for me has been Spb Keyboard. PP4.03 has been on since day one, and did not initially seem to be associated with lockups.
When I have time, I'll try and narrow it down a bit.

I have not installed any new software in over six weeks. The only thing that has changed in the last week is an update to IM+. I have uninstalled it completely and will see what happens. If this fails I am not sure what to do.

LocoHarami said:
I have not installed any new software in over six weeks. The only thing that has changed in the last week is an update to IM+. I have uninstalled it completely and will see what happens. If this fails I am not sure what to do.
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Just for the record, I don't use any sort of Instant Messaging!

With my Advantage on the ultra-extreme blinks I suffered the tortures of the damned, tortures of the damned. No less than once every couple of hours I'd find my device locked up. Upon direction from my kind forum mates, I decided to uninstall the last software change on the not-so trusty X7510. After removing the IM+ software the PDA still locked up two more times that day. I gave up hope and decided to do an hard reset.
The next day, however, it did not hang up at all. The same goes for today, so after locking up five times a day for a week I have not locked up once in the last 48 hours. No hard reset and all is viddy well, little brother, Viddy well.
Unsure if it was the IM+ update or not, since it locked up twice after the uninstall, but I will not be reinstalling the IM+ update. In the name of science, I will install the original version this afternoon and see what happens.
Most gracious thanks to all those who took time out to reply to this thread.

I can concur that 3rd party software running in the background is usually the culprit.
In my case, I'm having an on-going saga with Hebrew localization bought from P.D.A.C. If I put the device to "sleep", with the email program set to download every 15 minutes (via wifi - no SIM installed), I come back to find a device that will turn on when the power button is pressed (a bit longer than usual), but then no response from any hardware button or screen - a soft reset via the hole in the back is the only way out.
I can in general say that the localization has other problems, like slowing the device down, and generally causing unpredictable hangs, but I'll save that for another thread.
To their credit, PDAC have taken a stab at trying to fix it, but since they don't have (and apparently don't intend to purchase) an HTC 7510 for testing, it's become a slow, hit-or-miss proposition.
One of the problems for gadget fiends like me who are not programmers is choosing a device that isn't massively popular - the support by third-party developers is not adequate. So here I find myself trying to learn how to fix what should work properly out-of-the-box.....and being frustrated by lack of background/knowledge.
-avi

Had this lockup problem since i received the device.
The other week in an attempt to fix this i have flashed to the latest 3.29 Rom from cmonex (thanks!) with ExtRom 3.29. As i have a Chinese x7510 version this ExtRom has fixed Opera text block problem, but still had constant lockup after putting unit into sleep mode.
Yesterday, i tried option 'Do not lock buttons' in Key Lock under Settings. Since I have not had one single lockup! Even having in sleep overnight, hit power button and up pops today screen. Normally i would have to soft reset.
This is what i have done so far. I'll have to start installing apps and see how it goes...

G'day from LA
Hi AvantX,
Another Aussie here, but living in LA for the last 7 years.
I loaded cmonex's hard SPL on to my x7510 some time ago, but so far I've been loathe to load an other ROM on to my x7510 as I have been unclear on the return path to the stock rom in the evet of a mishap. I've been hoping to see some ROM development on this forum similar to Kaiser & TyTN but so far we have not seen too much, other than the promise of AP4 amd MichyPrima's ROM somewhen.
Can you show here some screen shots of the 3.29 ROM? Does it look the same as the stock ROM and how does it run compared to the stock ROM? The stock ROM is 3.27.405.3 - is 3.29 an improvement? Does loading 3.29 affect the radio - mine is 1.58.
Thanks mate in advance.

backlight power management issues?

ok, so heres my problem. i rcvd my TP2 yesterday about 10am. since i got it i have had a problem with it not coming out of standby when i press the power button or when calls come in. i can still answer calls however. ive done numerous hard resets and i have not installed anything other than my contacts. late last nite it just started working fine but as soon as i plugged it in this morning it started acting up again. i have noticed that when it does this i am able to get it to turn if i open the keyboard and tilt the screen up. it will come every time and will remain on when closed until goes back to sleep. i have also noticed that the backlight controls in system power management do not change the screens brighhtness either. i tried to install lumos to see if maybe that would help but couldnt get it to run as it says i need a newer netcf version but i cant seem to install it. has anyone run across this problemm and have any suggestions? btw. sorry for the lengthy post

This sounds like a job for Sprint tech support. Tell them everything you've done so far. In my experience, they're pretty good about warranty replacements.

ok, so i was able to get lumos installed and so far its good. Ive plugged it in, reset and it seems to be working fine now. will let it go the rest of the day without change and see if that fixes my issue. I am inclined to believe there is something wrong with my software that handles power management (duh) which is odd because it is brand spanking new. So just to recap: came off a fresh hard reset and issues persisted. Added my contacts, updated to NetCF 3.5 and installed Lumos to handle backlight. So far so good. I am trying to avoid calling sprint about it as much as possible
But, if anyone else has any ideas, let me know

SK4G Software FLAWED!

What the hell is going on. I tried resetting and everything, even exchanged the device and the new one is doing the same thing! Also vibrating and force closing it is getting on my nerves! The followig seems to happen after a while I am TIRED of having to turn of my phone and turn it back on! ~ I go to play a .mp3 it says " FIle type not supported"...My .mp3 ringtone does not work the phone just vibrates the selected ringtone doesnt work. I got too take a picture or record video it says "Camera Failed"....I get a visual voicemail....the "play" button is grayed out and I have to turn off phone turn it BACK On just to check my voicemail. Also occassioally my sms wont work either. I turn my phone off and on every morning and throughout day I notice this and its getting REAL annoying !

Well first off, this isn't a software flaw, this is specific to you, as we have many users here including myself who are using these phones daily without the issues you are describing.
You had said that the issue was with an mp3, can you upload that somewhere for us to test on our phones?
As far as the camera and visual voicemail, I've never heard of that issue before, perhaps you ended up with a bad phone again?

I am getting the frequent force close with messaging. I also have had problems with the camera and idk about the mp3 stuff I haven't put any ringtones on the phone yet. This is getting really annoying I agree.

I don't have any issues with mine? Have you guys done anything like rooting or flashing anything?

Nope, completely stock. The most I have done is take a screen shot lol.

hmm maybe some have a defect? It's not all SK4g's though, as some of us have no issues at all. I would suggest getting it replaced by T-Mobile, as this is a factory defect. not sure why that happened to you guys. has anyone else had these issues and found any fixes?

That's kinda tough the hearest t-mobile is like 4 hours from here /:
One of my friends who went with me on the trip to get the SK also got one and he says he's never gotten a force close so you may be right. But could it have anything to do with the amount of texts I send/receive? Because I have to admit it is pretty excessive. The failing to send messages when I am receiving one simultaneously is expected, but not the force closes in my opinion.

It shouldn't force close on you. I know mine fails to send every once in a while too, as I text a lot (kinda the reason I got the phone). failing to send isn't as big of a deal, as it notifies you and you just have to click resend. Not entirely sure why it's force closing though? I wonder if a logcat might help? if you have adb installed, you can try adb logcat and see what shows up when you force close? if we can find the issue there, it might be fixable from our end. all depends on where the flaw lies/if it's just a bad apk somehow or if there's an actual hardware issue or something.

I'll do a log next time there is a fc, I'm having another issue or it may be related, but this one is with WidgetLocker I believe. Sometimes when I go to unlock the phone it'll freeze up and then I dont know how to explain it, but it almost seems like it resets but it really doesnt. The phone will blackout for a little then the homescreen will pop up and service will gone for a while until the cards are read just like if I rebooted.

That might be a function of WidgetLocker, I used it on my old G1 and it always hung and black screened at me.

sduvick said:
That might be a function of WidgetLocker, I used it on my old G1 and it always hung and black screened at me.
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Yeah I know it does that from time to time, but on my previous phone it wouldn't do that reboot thing where it would lose connection then resend my latest text messages once it reconnected.

I'm not sure why it's doing that. My guess would be that the issues are caused because the SK4G doesn't use a normal lock screen. widgetlocker uses some modification of the system file for the lock screen, and perhaps it's not sure what to modify? just my 2 cents.

sduvick said:
I'm not sure why it's doing that. My guess would be that the issues are caused because the SK4G doesn't use a normal lock screen. widgetlocker uses some modification of the system file for the lock screen, and perhaps it's not sure what to modify? just my 2 cents.
Click to expand...
Click to collapse
That's what I was thinking too, I'm gonna uninstall it for a bit and see if anything changes.

is anyone else having an issue with notification volume? everytime i reboot my SK, my notification volume gets pushed all the way down to nothing, so i don't get a sound notification for texts, emails, etc, until i move the notif. volume back up in my settings. i did root with the one-click for the Epic 4G.

This is a new UI so alot of the apps i.e. widgets you may put on will cause issues. If you like certain apps contact the dev so your device is supported correctly. Still to new to get mad at it till sum of the bugs get worked out. I did notice a couple of times when I left screen on in pocket on accident that when I go to use it again it doesn't respond to any touch but can move courser around till rebooted then its ok. If some don't already know the sk4g is almost the same as the epic. The sk4g is still a badass phone for 100bucks.

Same as the OP
I know this is a little old, but I've experienced the same problem as the OP so it seems they are not alone with this problem.
I actually tried two different newly formatted SD cards (because I thought it may have been the SD card), and still would have the problem. Then I actually did swap phones about a month ago and it seemed the problem would now take several days to resurface instead of several hours. And I could deal with that.
Since the OTA update about 2 weeks ago, the phone has been back on it's original BS as the OP posted and it's driving me nuts. I actually missed some emergency calls last night because the mp3 ringtone didn't work so I'm finding a solution to this issue today or trashing this phone.
My belief is that there is something interfering with the phone's ability to read the SD card for media. Because other apps I have that save to the SD card or read from it work fine. So I'm going to master reset it and not download any of my apps and see what happens when I set an mp3 ringtone. If it makes it through the day with no hiccups, I'll slowly add back one app at a time until hopefully I can find the culprit.
bipoler if you'd like, we can exchange via PM what apps we both have downloaded and see if we have some in common that may be problems.
I'll post back with any progress.

I've been having the problem with ringtones not working, just getting silence when I get a call. for me it seems to happen when I set a ringtone from the app Zedge, I don't think it happens when I use ringtones from the Android System, which would make sense if the issue is related to reading the sdcard. gonna go back to a system ringtone and see what happens today.

Yeah my phone had all those problems, but I installed the Lightning rom and all those problems went away, except for the ones about messages failing...I text A LOT

Lightning ROM
Thanks for that info on the Lightning Rom. I will check that out. Phone has been working flawlessly all day with the mp3 ringtone and no extra apps besides the master reset. I might give it until the morning before I start putting them back on.

On stock id install so many apps that ran on the background that id get delay from opening closing swiping and turning onthe phone.. so I wiped it installed a custom rom and just kept the essentials.. havnt had a problem since... well.. occasionly ill have to odi but that's on purpose
Sent from my SK4G