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[BUG] Unresponsive device after overnight / long charge

Greetings!
As mentioined in the first post of this thread: http://forum.xda-developers.com/showthread.php?t=418150&highlight=issue+list I have encountered similar problems.
I own my TP for 3 days (2 nights) and on both mornings after being charged over the night the TP was absolutely unresponsive and only to be awakened by a soft reset. It couldn't receive calls, and the alarm of course didn't work also (so I missed one this morning - but wasn't late at work) Anyway, this is a serious issue to me, since it makes the phone absolutely unreliable. And I am not in favor of doing regular hard resets by the way ...
Help on this would be really appreciated.
Greetings, hugo

Mine does this everyday, but have you tried pressing one of the buttons like the home button, I know nothing happens for a minute but then it comes back to life with out the need for a soft reset

Haven't tried ...
Well, I haven't tried pressing a button and waiting, but this is not exactly the behavior, to expect from a phone of this kind. You see this wouldn't solve the Problem of not being reachable by phone and missing appointments. In fact I don't know, that how long I was unreachable on phone and in my profession this isn't just disturbing but unacceptable.
Hugo

I've had the same problem, not every time it's charged, but enough times to be a problem. I've switched off TF3D (Start, Settings, Today, Items, untick TouchFLO 3D, tick some standard items).
The problem has gone. Of course, so has TouchFLO.
Cheers,
Graham.

graham.hughes said:
The problem has gone. Of course, so has TouchFLO.
Click to expand...
Click to collapse
This could be of course a last resort, but TouchFlo is quite nice to use (although I cannot get TF to use PocketInformant as calendar app, although it is defined as standard - the original MS calendar app must be hardcoded somwhere ...). And of course as TF is one of the main features of this phone a great amount of it's costs are caused by that software. So if I couldn't use it, the phone would loose a lot of it's value.
Isn't there a sort of event log in wm6.1 to see, which event crashes the system?
Hugo

I get a similar problem in that I lose all sound overnight, so I too miss my alarms. I also get no sound through the earpiece so, although it vibrates when it is supposed to be ringing, I cannot speak on the phone as I cannot hear the other person, and it seems they cannot hear me either, so it obviously affects the microphone as well. I have done a hard reset but it still happens, so it's definitely a bug with TF3D. I know this because if I try to play one of my music tracks using the music tab in TF3D, it plays for about 5-6 seconds (obviously with no sound) and then it crashes TF3D and restarts itself, which sorts the sound issue out. No need for a soft reset here but it's still unacceptable as my alarms are useless, and for £500+ I don't expect such a stupid flaw in the software. Hopefully, a ROM upgrade will sort this out, but when that will be is anyone's guess at the moment.

matmaneyre said:
...so it's definitely a bug with TF3D.
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Click to collapse
That's also my conclusion.
matmaneyre said:
Hopefully, a ROM upgrade will sort this out
Click to expand...
Click to collapse
I think that's what we have to wait for. Until then, it's a choice between bland-but-working or cute-but-unreliable.

have you tried any of these little mem resident babys to get your ram back and kill bad things while it sleeps
http://forum.xda-developers.com/showthread.php?p=2136914

Hmm...I'm just wondering why not more people are reporting this? Anyone NOT experiencing this problem?

Not till now I didn't
Using Stock ROM

I am more and more convicee, that TF3D is quite a buggy piece of software (Aussen hui - innen pfui!). Additionaly to the described above, I got a "broken glass" effect yesterday.
I sure do hope, that HTC releases a ROM update soon, although up until now the Touch Pro isn't even listed on HTC's german support pages.
Maybe I'll give SPB mobile shell a try ...
Hugo

Having same problem, not all the time though.

koppee1 said:
Hmm...I'm just wondering why not more people are reporting this? Anyone NOT experiencing this problem?
Click to expand...
Click to collapse
I have the same problem...
A few times already... even this morning.
TP is totally unresponsive and had to soft reset it to get it back alive.
ROM 1.90.401.1 WWE
Radio 1.02.25.19
Protocol 52.33.25.17U

I've had the HTC Touch Pro for about three weeks now, and since then it's crashed or become unusable at least once a day. I do not believe for one second that these issues are restricted to my handset, and comments on this forum back that up.
Problems I've experienced:
1. TouchFlo 3D screen corruption - "broken glass effect". The TouchFlo interface appears fragmented and split - it continues to function, but is unwatchable. The OS and other applications are unaffected. Cause unknown. Cured by soft reset.
2. Complete screen corruption + freeze. The entire screen gets a still image that looks like 'white noise' - random black and white pixels. The device is completely locked. Cause unknown. Cured by soft reset.
3. Device fails to wake up. Screen has been powered down, either having been switched off manually, or by timeout. Device later fails to respond to Power button. Happens occasionally without warning, and frequently (almost 100%) during overnight charge. Note - leaving the Touch Flo interface on 'Programs' tab (i.e. not 'Home') during charge seems to alleviate this (I don't yet have enough evidence to back up this claim).
I like this phone and its touch interface, but am pretty disgusted by the reliability issues, which I would guess are largely connected to the TouchFlo 3D code and/or hardware drivers. HTC really need to sort this out.

I've had the alarm fail on two mornings so far, needed soft reset.
I'm going to try disabling touchflo I think. Be nice to have pocketbreeze running again anyway.

Just out of curiousity
Do you have your phone set to turn off the screen even if it is charging? I don't have the Pro... yet, but with my 6700 I used to have to ensure the screen stayed on over night if I wanted to have a chance at the phone actually being responsive in the morning so the alarm would go off. Otherwise it would be as your Pro's seem to be doing. Will not turn on or anything until a soft reset. (It is not a fix by any means, I am just curious if it is still the same patern.)

I never charge over night simply to avoid it being charged for 8 hours straight. I keep a charge kit at work, and charge during the day as needed. In less than an hour, I get full battery. Then, I sit it next to my bed at night with no failed alarms.
Maybe it doesn't like the long charges.

I'm trying DCS's ROM now to see if it makes any difference at all. I'll report back in a couple of days. Maybe if I didn't have to charge it so often it wouldn't be so bad!

Wether screen is on or not, it doesn't make a difference. (Why should it on a working phone?)
I sincerely hope, that if those strange behaviours are gone in non stock cooked roms, that there will be some in German language as well ...
I am looking forward to another night!
By the way, SPB Mobile Shell didn't quite meet my expectations. (eg. it has also the sucking MS calender hard coded)

Experienced the "non-responsive in the morning" problem 2 times in 3 days, without the phone being charged. Both times I had the white noise effect on the screen.
Turned off TF3D (I like the phone more without it, actually) and the problem didn't occur in the last 5 days since I did this. It's most likely a TF3D related issue and it will prolly be fixed by the next update.
-KickFlo

X7510 Keeps Locking Up

Hey folks,
I have been having a lot of problems with my X7510 lately. The screen keeps locking up in standby mode. When the device is in standby I turn it on and it prompts me for my password. After putting in my password I just get a black screen with the word "password" at the top. While the device is in this state I can still sync (and see all of the files on it) when I connect to my computer. The screen on the device, however, is locked up. This problem has been happening several times a day lately and I cannot receive calls when it happens (nor do I get any indication of missed calls). The only way to get the X7510 to work is to do a soft reset.
At first I thought it might have something to do with the password manager, so I turned the password off today. A couple of hours later I found it locked up anyway. When I pressed the power button it did not come on at all, though the GSM and BT/WIFI lights continued to flash.
Is anyone having this issue? Were you able to figure out what was causing the problem? I am very frustrated right now. My device locks up so much that it is practically unusable since I have to do a reset 2-4 times a day.

Yes- I'm seeing the same issue from time to time. Haven't had time to investigate yet.
Last time it happened was yesterday- Green and Amber lights were flashing, but all buttons unresponsive, and had to do a soft reset.
Running PocketPlus 4.03 as a front end.

That is probably a software issue. Better enumerate your softwares and find out the common one causing it. Usually start with the last one you installed prior to having the problem.

cktlcmd said:
That is probably a software issue. Better enumerate your softwares and find out the common one causing it. Usually start with the last one you installed prior to having the problem.
Click to expand...
Click to collapse
I agree it's definitely a software issue. The only recent addition for me has been Spb Keyboard. PP4.03 has been on since day one, and did not initially seem to be associated with lockups.
When I have time, I'll try and narrow it down a bit.

I have not installed any new software in over six weeks. The only thing that has changed in the last week is an update to IM+. I have uninstalled it completely and will see what happens. If this fails I am not sure what to do.

LocoHarami said:
I have not installed any new software in over six weeks. The only thing that has changed in the last week is an update to IM+. I have uninstalled it completely and will see what happens. If this fails I am not sure what to do.
Click to expand...
Click to collapse
Just for the record, I don't use any sort of Instant Messaging!

With my Advantage on the ultra-extreme blinks I suffered the tortures of the damned, tortures of the damned. No less than once every couple of hours I'd find my device locked up. Upon direction from my kind forum mates, I decided to uninstall the last software change on the not-so trusty X7510. After removing the IM+ software the PDA still locked up two more times that day. I gave up hope and decided to do an hard reset.
The next day, however, it did not hang up at all. The same goes for today, so after locking up five times a day for a week I have not locked up once in the last 48 hours. No hard reset and all is viddy well, little brother, Viddy well.
Unsure if it was the IM+ update or not, since it locked up twice after the uninstall, but I will not be reinstalling the IM+ update. In the name of science, I will install the original version this afternoon and see what happens.
Most gracious thanks to all those who took time out to reply to this thread.

I can concur that 3rd party software running in the background is usually the culprit.
In my case, I'm having an on-going saga with Hebrew localization bought from P.D.A.C. If I put the device to "sleep", with the email program set to download every 15 minutes (via wifi - no SIM installed), I come back to find a device that will turn on when the power button is pressed (a bit longer than usual), but then no response from any hardware button or screen - a soft reset via the hole in the back is the only way out.
I can in general say that the localization has other problems, like slowing the device down, and generally causing unpredictable hangs, but I'll save that for another thread.
To their credit, PDAC have taken a stab at trying to fix it, but since they don't have (and apparently don't intend to purchase) an HTC 7510 for testing, it's become a slow, hit-or-miss proposition.
One of the problems for gadget fiends like me who are not programmers is choosing a device that isn't massively popular - the support by third-party developers is not adequate. So here I find myself trying to learn how to fix what should work properly out-of-the-box.....and being frustrated by lack of background/knowledge.
-avi

Had this lockup problem since i received the device.
The other week in an attempt to fix this i have flashed to the latest 3.29 Rom from cmonex (thanks!) with ExtRom 3.29. As i have a Chinese x7510 version this ExtRom has fixed Opera text block problem, but still had constant lockup after putting unit into sleep mode.
Yesterday, i tried option 'Do not lock buttons' in Key Lock under Settings. Since I have not had one single lockup! Even having in sleep overnight, hit power button and up pops today screen. Normally i would have to soft reset.
This is what i have done so far. I'll have to start installing apps and see how it goes...

G'day from LA
Hi AvantX,
Another Aussie here, but living in LA for the last 7 years.
I loaded cmonex's hard SPL on to my x7510 some time ago, but so far I've been loathe to load an other ROM on to my x7510 as I have been unclear on the return path to the stock rom in the evet of a mishap. I've been hoping to see some ROM development on this forum similar to Kaiser & TyTN but so far we have not seen too much, other than the promise of AP4 amd MichyPrima's ROM somewhen.
Can you show here some screen shots of the 3.29 ROM? Does it look the same as the stock ROM and how does it run compared to the stock ROM? The stock ROM is 3.27.405.3 - is 3.29 an improvement? Does loading 3.29 affect the radio - mine is 1.58.
Thanks mate in advance.

Difficulty Answering Calls

About half the time, when I try to answer an incoming call, my Verizon TP2 will only mute the ring without answering the call. It responds the same whether I use the touch screen to answer or press the send key, and whether or not the phone is locked or unlocked when the call arrives. Has anyone had a similar problem or know of a fix? Thanks.

I got this behavior the first time I finished getting the phone set up how I wanted. I eventually had to hard reset to fix it.
I think it was probably s2u2 interfering with the nonstandard dialer / answer bits on the phone. Even uninstalling it didn't help though. I have not bothered to try reinstalling s2u2 after the reset though to see if it causes the problem again.

i have this same problem. as i recall there was some registry tweak you could do to fix it, but i cant remember it to save my life. I have the worst problem with being on the internet and trying to answer a call. anyone know of a fix? whenever i am on opera and try to answer an incoming call it just freezes and i have to exit opera and call the person back. anyone with a fix for this other than a hard reset?

i had the same problem before i flashed to 6.5 on my vzw tp2. I also suspected that it was because of s2u2: I followed to uninstalling and i kept on getting a message about s2u2.exe not being a valid app or something. I also thought it could have been because of the dialer i had. The dusk dialer...for sense2.1 while i had manilla. after the flash i reinstalled s2u2, and will see if this persists to happen again.

It happened to me for the first tiem twice yesterday, my phone awoke and I could see my taskbar icon switch to 1x but I didn't see a call then I got a voicemail, when I called the person back they said it rang 6 times and went to voicemail, and it happened again later where i saw the call box and slide to answer come up but the screen was stuck and I couldn't answer it, not even with the hardware key.

Same thing is happening to me. The first time someone calls it won't answer whether I use the soft key or the hard key and the screen just freezes. However when the person calls back, it answers immediately when I click the answer button. I don't have S2U2 or any other phone/lock apps which interfere with answering a call.

Same here guys, I have been having the same issue, but as I can see for weeks now I haven't been able to nail down a solution either...

I too have had the same issue for several weeks. More prevalent when the screen is locked. Rings once and goes to voicemail.

stupid double post.

I've only run across this issue when I am using too much RAM. Try using cleanram and closing out tasks that you are not using.

I have virtualized my RAM so that it never utilizes over 50 % available and have also made sure that all applications utilizing memory were closed down. The problem still persists and can not identify its cause.

reddington said:
I have virtualized my RAM so that it never utilizes over 50 % available and have also made sure that all applications utilizing memory were closed down. The problem still persists and can not identify its cause.
Click to expand...
Click to collapse
have you tried s2u2 and their call answering interface?

Data problems related to S2U2??

This may be nonsense but I'm beginning to get a suspicion about S2U2 potentially being the cause of data connectivity issues for me.
I'm hoping I'm wrong because it's such a great program and I've used it on my last couple of phones.
Basically when I had my Touch HD, I had to reboot it pretty much daily if I wanted my data connection to work, otherwise I would get connectivity problems, but they would always be solved by a reboot.
I never figured out why this was, even though it was mega annoying. In the end I installed a cab to do a scheduled reset each night and it helped quite a bit.
Since I got my HD2 it has behaved perfectly as far as data is concerned and has not had a single connection fail with use every day for emails & browsing, UNTIL I installed S2U2 yesterday late afternoon, then last night it failed to connect. Yes you've guessed it, a reboot solved it.
I know that's hardly conclusive and I'm hoping it's not the case as I love using this program as an unlock screen, but I was wondering if anyone else has had any problems like this?
I was wondering if it was somehow also linked to my carrier too. The reason for this is that my friend also had a Touch HD and used S2U2 and never had this problem but he uses a different phone company. He now also has the HD2, and has installed S2U2 again and is fine, but mine is acting up, so it seems weird that it happens to both my phones but neither of his....
I know I could remove it to see if the problem goes away but programs sometimes leave bits behind when you uninstall.
Cheers
Jim

I get problems either daily or bi-daily where I have to reboot my HD2 to get my data connection to work again, (its connected but doesn't work). Every time its solved by a reboot.
I dont have S2U2 installed. If you find the reason behind the issue let me know as I am about to start doing a search into it.

Hmmm, maybe it's just coincidence then. But why would it have worked perfectly up to that point though, that's the thing that makes me wonder.
Mine also appears to be fine in terms of still displaying the GPRS signal/sign, but trying to retrieve emails or open the browser etc gives an error. It's maddening, whatever causes it!

Same thing again this morning when I told the phone to get my emails - connection failed. Worked fine after a reboot.
I'll see what happens tomorrow. If it does it again then I'm going to uninstall S2U2 and see what happens from then onwards. If it doesn't fix it then I guess it'll be a hard reset on the cards....

Back to original HD2 screen lock from 2SUS
Dear all,
Can tell how to change back to original lock after installed disable the screen lock? I don't like 2SUS needed so long to slide...

Just uninstall it, then press your windows button and hit the lock softkey.
I've removed it myself tonight even though I'm a long term S2U2 fan.
Since installing it a few days ago I've had even worse problems with ghost unlocks than before.
Previously the only issue was accidentally cutting calls off, but with S2U2 in use (standard lock disabled) I had a text from a friend on Friday asking if I was drunk. Somehow, whilst locked in my pocket it unlocked and sent a gibberish sms!
Then today, it also somehow unlocked in my pocket and dialled my mum!
I'm just glad I wasn't playing Call of Duty when it happened or she would have just heard "Sh1t!!! You cheating f***!!! WTF??? You..... FFS!!!!" etc
But seriously - I love S2U2 from previous winmo phones but it's made my HD2 worse so I've uninstalled it tonight sadly.
Isn't there a working fix for these bastard hard buttons yet? I LOVE this phone but the bloody hard keys are ruining it.

Hi Cret,
Thank you so much for your response. I did remove 2SUS and selected the Screen Lock from pressing the Power buttom but it doesn't auto lock each time...
Can you tell what to do such change Registry or I need to restore the original setting?
Thank you, dude.

jakoo said:
Hi Cret,
Thank you so much for your response. I did remove 2SUS and selected the Screen Lock from pressing the Power buttom but it doesn't auto lock each time...
Can you tell what to do such change Registry or I need to restore the original setting?
Thank you, dude.
Click to expand...
Click to collapse
here we go use this cab or go to:
http://forum.xda-developers.com/showthread.php?t=583638 hack nbr 27

gdayhtc said:
here we go use this cab or go to:
http://forum.xda-developers.com/showthread.php?t=583638 hack nbr 27
Click to expand...
Click to collapse
he wanted it back... not disable...
Go to HKCU\ControlPanel\Keybd and change DeviceLockWhenSuspend to 1
This should re-enable the lock...

Thank you very much!
I will try to see it works on my HD2.

Mine was the same ie the lock would not return.
I already had BSB tweaks installed which had a toggle for the lock though, so I just activated that.

Cret said:
Same thing again this morning when I told the phone to get my emails - connection failed. Worked fine after a reboot.
I'll see what happens tomorrow. If it does it again then I'm going to uninstall S2U2 and see what happens from then onwards. If it doesn't fix it then I guess it'll be a hard reset on the cards....
Click to expand...
Click to collapse
Hi, did uninstalling S2U2 help on the connection failures?

Well, I only removed it last night but so far yes. I have not had to reboot the phone this morning and the data is working flawlessly.
Also - and this is a biggie! The battery life on the phone is MILES better without S2U2.
Normally the phone would be down to about 70% by lunchtime without even doing anything and it's still on 96% now - that's a massive improvement!
However, one thing has occurred to me as a possible cause of these issues - I've realised I was using a very old version of the program - v 1.5.
I think I'll try the latest one - 2.22 and have a look through the changelogs to see if there's anything mentioned in there along these lines.

Well, I only removed it last night but so far yes. I have not had to reboot the phone this morning and the data is working flawlessly.
Also - and this is a biggie! The battery life on the phone is MILES better without S2U2.
Normally the phone would be down to about 70% by lunchtime without even doing anything and it's still on 96% now - that's a massive improvement!
However, one thing has occurred to me as a possible cause of these issues - I've realised I was using a very old version of the program - v 1.5d.
I think I'll try the latest one - 2.22 and have a look through the changelogs to see if there's anything mentioned in there along these lines.

Here's two fixes right away in the next version relating to battery use:
- fixed the v1.50 issue of occasionally high CPU usage during idle.
- save more power than the old version when the device is sleeping.
v1.6
- removed option "Power Save" as the power leak problem is found & fixed.
I can't really be arsed reading through the rest of it but it's obvious there have been power issues addressed by subsequent versions so I'll try the latest and see how it goes.

Sprint TP2 WM 6.5 won't exit sleep mode and SMS issue

Since I've updated my phone to WM 6.5, I have an issue where frequently I will have to press the power button several times for it to exit sleep mode, and sometimes it will not exit sleep mode and I have to power cycle the phone.
Another issue I have, even more annoying than the former, is when I open my sms messages (via selecting all messages, not using the touch flo sms thing), and open a specific message, when I send a message and exit the message, most of the time it will freeze for about a minute and I can't do anything on my phone until it has finished thinking or whatever.
Any thoughts on how to fix either of these issues?

This question has been asked several times in this forum; Long story short, try searching first before posting. And welcome to the club. Many people have this problem, there appears to be no clear answer why, and Slide to unlock SEEMS to cure the problem, at least for me.

Thanks, yeah sorry I actually didn't look for a solution first, just kinda slipped my mind. Normally I do, but thanks for the reminder.

its just something to do with the stock roms on these devices. so far i dont think anyone has came up with a solution. my Verizon TP2 did the same exact thing CONSTANTLY, the texting thing happened always directly after a soft reset. i think its just kinda unavoidable and the only solution would probably be to switch to another rom. my 2 cents