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Coating problem

My day old Raphael is showing some coating problems. This morning I thought I saw a speck of dust. Tried to wipe it clean and the coating came off. Think what you like, but if you look at the two left circles you can see for yourself. No way a key or chain or whatever can do that. No damage just coating that isn/t there anymore at the size of <1mm. Send HTC an email, wondering what their reaction will be. Keep you posted!
Bigger picture: http://bhattoe.net/color1.jpg
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Sorry to hear the bad luck, Good luck with HTC but I would not hold my breath

I would (for a one day device).

it is the anodize on the brushed aluminum... anodize is an electrochemical plating that is used to keep aluminum from oxidizing. either the aluminum wasn't prepped properly or the plating process was seriously flawed...or both. Anodize should hold up better but can easily be scratched by another metal...in aerospace, anodize is always followed up with a MIL spec primer and an optional top-coat of enamel.

Die Bruine said:
My day old Raphael is showing some coating problems. This morning I thought I saw a speck of dust. Tried to wipe it clean and the coating came off. Think what you like, but if you look at the two left circles you can see for yourself. No way a key or chain or whatever can do that. No damage just coating that isn/t there anymore at the size of <1mm. Send HTC an email, wondering what their reaction will be. Keep you posted!
Bigger picture: http://bhattoe.net/color1.jpg
Click to expand...
Click to collapse
I have got so this problem.Already have you got answer from HTC?

same problem here
I have the same problem.
Black coating comes off at different spots without any contact to sharp items (especially as my Touch PRO never goes into my pocket without it's case).
My phone is only 10 days old, and I asked 2call.nl to take it back and replace it.
They said I have to go to HTC directly, but HTC sais that the retailer is responsible for replacement for devices not older than 14days.
I feel like a ping pong ball, but agree to HTC and will put more preasure on 2call.nl.
They have to take it back by law, and I will not accept "go and try at HTC".
Will keep you posted.

I've found two other users experiencing same problems. One of them also bought it from 2call if I'm not mistaken. He got his replaced. Mine is from a different store. Bummer, I really don't feel for some pingpong. Keep you posted... Mail response: Give us a call. Yeah right so they can say its not our problem because its not 14 days old...

I have noticed that HTC has used factory "touch-up" which is basically a black sharpie marker to spot-cover some of the damaged finish where the anodize is damaged for whatever reason. You can really see this if you slide the keyboard out and look under the aluminum trim (edge that gets covered when the keyboard is closed). In the right light, the "touched-up" areas will have a distinct purple tint instead of black. Take a look, most units I have looked at have some degree of repair. Problem is, black marker comes off pretty quick and you are left with silver spots everywhere. Someone, in HTC manufacturing made a huge mistake and the build quality suffered tremendously... I love the hardware and the features of the TouchPro but the build quality is the worst I have seen... I am an aerospace engineer and I see this all the time. Just my 2 cents...

As long as the screen is okay, I wouldn't sweat it. Kinda like bumpers on cars, made for bumping

I was going to recommend a light touch with a permanent overhead marker pen, good thing about being black - didn't realise the manufacturers basically do the same thing...!
Remember back to when I was young and put a scratch on the front of my brand new Spectrum 48K - black marker to the rescue. I've even used them on the edge of book bindings that sometimes get scuffed...
From the photo though the long one seems more like a scratch, perhaps done at manufacture, and now the cover up has worn off. The points are what I would associate with non take up of the anodize.

SW2 - Real bad build quality? (pic)

Last night, when my friend play with my sw2, he told me that the power button's hard to press, i think it's normal since the power button is a bit loose from the start
but in this morning, when i have a look at sw2, OMG, the screen is kind of peeled off at the right side, you guys please have a look at this, i have nothing to say about this **** anymore!
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Don't worry, mine had it too.
A pinch of glue and it won't move.

The same problem posted. Luckly it did not happen on my SW2 yet.
Smartwatch 2 problems

Minor issue. It has been discussed.
In fact, I ride a motorcycle every day, and worried that mine would do that and fall out. I kept pushing on it occasionally to check it. Finally, after 6 weeks, I got it loose a couple of days ago. A bit of glue, and I suspect it is better than new. And it won't fall out if the USB cover is in place.

i wouldn't call a watch coming apart within months or even days a minor issue
it's been reported many times already, so yes, i would call this bad build quality
the screen isn't coming off, it's the entire plastic inside with screen and electronics that's coming loose from the alu frame
yes, you can fix it with some glue, but this really shouldn't happen

I have to agree with JarISX. Sony is reputable large corporation and should be on top of everything they release. It maybe a quick fix but if anybody knows this issue prior to purchase, he/she would not purchase it at all. They should have had a better quality control on their devices.
Instead of some weak glue, they should have gone with couple of screws.
It did not happen to me yet but now I expect it to.
Sent from my HTC One SV using xda app-developers app

thearif said:
I have to agree with JarISX. Sony is reputable large corporation and should be on top of everything they release. It maybe a quick fix but if anybody knows this issue prior to purchase, he/she would not purchase it at all. They should have had a better quality control on their devices.
Instead of some weak glue, they should have gone with couple of screws.
It did not happen to me yet but now I expect it to.
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Click to collapse
Probably right.
I look at it as minor, because I knew about it before I got the watch, and I went ahead and got it anyway. The previous discussions and photos made it obvious what was going on. I was looking forward to seeing more of the 'innards', but was disappointed to see that the watch module is very well sealed (outside of the USB jack).
I believe glue there is fine. After all, screw holes would be more points for water to get in. But they used the wrong glue. It was bonded to the frame and almost impossible to remove. But it did not bond to the plastic watch module at all.

what glue do you guys suggest using?

I used superglue... worked so far but you can see a little bit of it on the bottom now - superglue is very fluid
Gesendet von meinem GT-N7100 mit Tapatalk

If that happens to my watch I will return it.
The watch is supposed to be IP57 certificated. A drop of superglue won't do the trick in that regard.

Paschinski said:
The watch is supposed to be IP57 certificated. A drop of superglue won't do the trick in that regard.
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Click to collapse
The glue goes all around the watch body which itself is completely sealed, so it impairs in no way the IP57 certification.

It might not be the glass fixture issue. You may try to push the module upward from the bottom of the case. Then you can see magically that the whole module can slide out from the top. You determine by yourself if this is a minor issue of major issue.

my power button was a bit loose at first, but after a few pushes i guess it settled in place and now its perfect. My screen is def not popping out from one side. I would return it to Sony ASAP

I notice this same effect with my SW2 today. The screen had lifted up from.the other side too and button didnt work - it was jammed. I had to push the screen back to get the button to work. Now the button feels odd... The watch is 3months old. I think I send it to Sony - minor issue or not, but not my problem to fix it - not even then when it is only a drop of glue.

it's not the screen, it's the entire plastic unit coming loose from the aluminium frame, happened to me as well, glued it back together with super glue, didn't feel like going though the hassle of convincing support i didn't do anything weird with it not did i want to wait for weeks (or longer) for it to be repaired

I chose to send it
JarlSX said:
it's not the screen, it's the entire plastic unit coming loose from the aluminium frame, happened to me as well, glued it back together with super glue, didn't feel like going though the hassle of convincing support i didn't do anything weird with it not did i want to wait for weeks (or longer) for it to be repaired
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I got the same problem after 1 month of normal using, sent it to Sony SEMC Repair (France). I thought I was gonna wait for weeks but in 3 days I got another one ! The only problem is that they send you a device that has been sent to after sales service before so mine is a but special now (screen is not perfectly parallel to the edge of the watch, kinda weird, let's see if it's problematic)
If you live in Europe, don't hesitate to send it to sony because in the first 6months of using, problems are supposed to be builder's fault.

Quarante-deux said:
Th only problem is that they send you a device that has been sent to after sales service before so mine is a but special now...
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I didnt understand the end of the message... but anyway... do you mean that they send an used unit back to you? And you dont get a new one for a replace or your own watch back?
If I send mine to Sony, I definitely want my own back: i have put a screen protector on it and needed to shorter the metal band (=cost money). Also, the battery isnt changeable so I wont accept any used one because you dont know how good the battery still is or how bad it is treated , if you know what I mean...
Sent from my N8000.

i'd also want mine back, or a new one
and certainly not with a screen that's not correctly aligned
i don't know where you get the info about the 6 months guarantee in Europe, here in the Netherlands it's at least 1 year

Wrong Thread.

LOL, my very first SW2, the one from the 1st post, has died, after around 3 months working time, no power, no screen, no whatsoever... Damn suck!
After that, i went to Pebble, but i can't bear the "screen quality" of its, so i went back to SW2, this time it's a silver one, hope it live long enough until the Android Wear device arrive

(UPDATE: Google Replaced my Pixel) Pixel 2 Frame Cracking

I bought a Pixel 2 recently, and does anyone else have the frame cracking for them? On the left side of the device, below the sim tray, where there is a plastic notch. For me, the crack starts at the plastic and runs for the entire depth of the device. This is strange because my phone has always been in a case, never been exerted with lots of pressure or dropped and I would imagine that Google's R&D would try and avoid this issue. Does anyone else have this issue? Do you think Google would be able to send me a replacement device?
Pictures attached.
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Pretty sure that's the part of the phone that almost instantly snapped in jerryrig's torture test. You should watch it if you haven't already, and definitely try for a replacement if you can

I have a case on mine but I thought the body was made out of metal...that is what it felt like and what reviews have said. The primary complaint I read about anything "plastic" was that the white/gray version had a colored plastic power button while the black was metal.
Edit: Looked up the durability tests and it appears this is a known issue if enough pressure is applied. That area is where the antenna is located. I would try to get a replacement...under warranty. You'll just need to convince them that this was normal use...i.e. you weren't bending it on purpose, or sitting on it in your back pocket or something. Thanks for sharing....I don't ever abuse my electronics but obviously I'll need to take care of this phone.

mikeynavy1 said:
I have a case on mine but I thought the body was made out of metal...that is what it felt like and what reviews have said. The primary complaint I read about anything "plastic" was that the white/gray version had a colored plastic power button while the black was metal.
Edit: Looked up the durability tests and it appears this is a known issue if enough pressure is applied. That area is where the antenna is located. I would try to get a replacement...under warranty. You'll just need to convince them that this was normal use...i.e. you weren't bending it on purpose, or sitting on it in your back pocket or something. Thanks for sharing....I don't ever abuse my electronics but obviously I'll need to take care of this phone.
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Click to collapse
Yeah, I'm currently under the process of trying to get a replacement through Google, I'll update when I get a response back, so others can know if they are covered. :good:

I admit it puzzles me why there is an antenna band there, given that there's a bloody big glass window just above it. I'm sure there's an engineering reason, but it's not what I'd have done.

Large Hadron said:
I admit it puzzles me why there is an antenna band there, given that there's a bloody big glass window just above it. I'm sure there's an engineering reason, but it's not what I'd have done.
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Aesthetics maybe? I've seen older phones where you could see it on the back of the phone and it was noticeable. Not sure. Regardless, I'd rather have durability and performance over aesthetics. Regardless of how "beautiful" a phone is, for me the cost alone means a case and screen protector (which is also still an issue for this phone...all the tempered glass ones I've looked at show a halo around the edges). I would gladly trade aesthetics for a little more durability or performance. That is why I bought the phone...I knew I would put it in a case so I had no interest in "glass back" or other features like that. As an engineer I actually like the minimalist design...although I do wish the bezel areas were made more functional by increasing screen size I guess, there's always a tradeoff in performance (the primary reason I selected the Pixel 2 over S8 or V30), looks, battery life, and durability...although there probably doesn't have to be.

Update! (After a long a** time)
It took them so long to get back to me, they said only 5 days but it took weeks, but my device was approved to get replaced. It's being picked up tomorrow. Although Google took so long, I'm glad that their customer service (not response time) was helpful. I did have to escalate the claim but it went through nontheless. I'm certain that if your device is cracked, if you pester them enough, they'll get a replacement for you a lot quicker than I did.

Question Screen peeling

So I've noticed that the underside of my screen at the top is peeling I was wondering should I claim warranty on this because it doesn't look right
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The display from the glass? Not a factory installed screen protector?
Yes, a big hardware fail..

Nothing should be peeling off assuming it is without any 3rd party screen protector

The screen is made of glass so the only thing that can peel off is a screen protector, provided either by Samsung or a 3rd party.

neilth said:
The screen is made of glass so the only thing that can peel off is a screen protector, provided either by Samsung or a 3rd party.
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The AMOLED display panel can pull away from the glass internally... which I think is what the fuss is about.

oh no! Claim Warranty, demand your money back or replacement. This will only get worse.
I didn't want to see this ever again. I'm so sorry you got this too. The same exact thing happened to me with my S21 Ultra a year back. It took me some time to convince Samsung to give me my money back. It was a nightmare that I hoped nobody else would have to go through.
Here it is. It's 4 pages long but worth the read. I had to go through the Consumer Court to get my refund for the phone. Samsung's Support is a cluster f..k- nothing I would wish upon my worst enemy.
S21 Ultra top screen delamination?
Hi all, I've just noticed something on my S21 Ultra at the top of the screen. I am curious whether this is normal or whether I should be concerned. Once you notice something like this it's of course haunting you every time you look at your...
forum.xda-developers.com
Your first image is EXACTLY what I've seen on my S21 Ultra.
What can happen is that the LOCA fails and the actual screen lifts off from the glass. Question: have you used a UV cured tempered glass screen protector at any time?

derausgewanderte said:
oh no! Claim Warranty, demand your money back or replacement. This will only get worse.
I didn't want to see this ever again. I'm so sorry you got this too. The same exact thing happened to me with my S21 Ultra a year back. It took me some time to convince Samsung to give me my money back. It was a nightmare that I hoped nobody else would have to go through.
Here it is. It's 4 pages long but worth the read. I had to go through the Consumer Court to get my refund for the phone. Samsung's Support is a cluster f..k- nothing I would wish upon my worst enemy.
S21 Ultra top screen delamination?
Hi all, I've just noticed something on my S21 Ultra at the top of the screen. I am curious whether this is normal or whether I should be concerned. Once you notice something like this it's of course haunting you every time you look at your...
forum.xda-developers.com
Your first image is EXACTLY what I've seen on my S21 Ultra.
What can happen is that the LOCA fails and the actual screen lifts off from the glass. Question: have you used a UV cured tempered glass screen protector at any time?
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Click to collapse
Yes I used whitestone dome glass

rayraycarter4 said:
Yes I used whitestone dome glass
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Click to collapse
I PMed you. I've only seen this twice so far. Yours and mine. People initially looked at this and thought this guy is making stuff up that doesn't exist. It's also hard to see, but once you see it, it's unseeable. It took three guys at the repair shop to convince one of them that there is a manufacturing defect.

rayraycarter4 said:
Yes I used whitestone dome glass
Click to expand...
Click to collapse
The whitestone has nothing to do with this.
Manufacturer defect. Since Samsung went to variable rate displays there been numerous display problems. Other manufacturers also had many issues with the variable rate technology, mostly color calibration, flickering, but also failures.
The N10+'s had very few display failures. This one in my hands will be 3 yo in September and is still looks and tests perfect. Personally I'm not pleased with Samsung's offerings since the N10+ for numerous reasons, the above are some of them!

Were you able to get a warranty replacement for this? Having the same issue

Question Display Issues?

Hi,
I have been using the 7 pro since the day it launched. Out of nowhere, last week, I saw a blackish patch on the left side of my display. One week later, it is spreading like a virus and taking more area of the screen. Posting pictures here. Any idea what may have caused this.
I reached out to Google, and they are sending in a replacement. I was just wondering if someone else came across such a problem
Thank you
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Could that be caused by dirt or debris getting up in there? That seems a little more significant than maybe a group of dead pixels. Regardless to me it seems pretty serious and not something that a soft reset would fix.

Looks like Purity, the black oil/cancer alien virus from the X-Files
Pretty sure I've seen this on someone else's device but don't recall if the cause was discovered.

That is caused by a break in the internal LCD structure. It can happen from a drop - especially with a device having curved glass! The curve might put the internal LCD at bigger risk of breaking depending on the overall display construction (both internal and external).
I'm more surprised by this happening without the exterior glass breaking or cracking at all. I guess the new Gorilla Glass Victus is stronger than I had anticipated. Perhaps the Pixel 7 series phones really got the Gorilla Glass Victus 2 glass (although it says that it just got "Gorilla Glass Victus" on the Google Store page). I say this because the Pixel 6 series of phones had the same glass, however, could very easily gather visible scratches (for example, my jeans could leave a visible scuff LOL). But my P7P hasn't gotten any visible scuffs or scratches at all yet - which has left me wondering what was changed in its supposedly identical glass sides.

chetly968 said:
Could that be caused by dirt or debris getting up in there? That seems a little more significant than maybe a group of dead pixels. Regardless to me it seems pretty serious and not something that a soft reset would fix.
Click to expand...
Click to collapse
I do not think that could be the cause of that

NippleSauce said:
That is caused by a break in the internal LCD structure. It can happen from a drop - especially with a device having curved glass! The curve might put the internal LCD at bigger risk of breaking depending on the overall display construction (both internal and external).
I'm more surprised by this happening without the exterior glass breaking or cracking at all. I guess the new Gorilla Glass Victus is stronger than I had anticipated. Perhaps the Pixel 7 series phones really got the Gorilla Glass Victus 2 glass (although it says that it just got "Gorilla Glass Victus" on the Google Store page). I say this because the Pixel 6 series of phones had the same glass, however, could very easily gather visible scratches (for example, my jeans could leave a visible scuff LOL). But my P7P hasn't gotten any visible scuffs or scratches at all yet - which has left me wondering what was changed in its supposedly identical glass sides.
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Sounds like it. Cannot wait for the replacement to come in. and this post tells me I should make sure I always have a case on with a good screen protector I guess

Beware they're going to charge you for a broken screen so prepare for that.

roddem said:
Sounds like it. Cannot wait for the replacement to come in. and this post tells me I should make sure I always have a case on with a good screen protector I guess
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Best of luck with the replacement device! But overall, it just seems like you need to be extra careful with modern technology nowadays. Companies out there seems to be building stuff that is easier to break or degrades faster in order for them to stay more profitable over time =/.
I miss the days where the companies used to compete to see who could build the device that lasted the longest...especially considering the fact that I never use screen protectors or cases on my phones and so one drop would cost me an arm, a leg and a kidney...haha

Yeah I see it

I got the replacement device. And they said if there is no physical damage outside, there will be no charge. There is not any damage, and honestly it did not fell as well in the last one month. Just once when I got the device. and nothing happened that time.