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Broken Screen, Need help knowing what to replace.

The glass part of my screen broke recently but it kept functioning, I could still use it like nothing was wrong. Then earlier today my screen went black but I can still feel the haptic feedback when pressing the menu and other buttons. I would just like to know, do I have to buy the digitizer along with the screen, just the screen or just the LCD. Thanks in advance.

Search replacing screen i727 xda. It's been discussed before. From what I remember you need to replace the screen and digitizer. It's next to impossible to separate the two.
God promised men that he'd put beautiful women in all corners of the world. Then he laughed and laughed and made the world round

jd1639 said:
Search replacing screen i727 xda. It's been discussed before. From what I remember you need to replace the screen and digitizer. It's next to impossible to separate the two.
God promised men that he'd put beautiful women in all corners of the world. Then he laughed and laughed and made the world round
Click to expand...
Click to collapse
Thanks for the help

thefief said:
Thanks for the help
Click to expand...
Click to collapse
You're welcome
Sent from my SGH-I727R using xda app-developers app

thefief said:
The glass part of my screen broke recently but it kept functioning, I could still use it like nothing was wrong. Then earlier today my screen went black but I can still feel the haptic feedback when pressing the menu and other buttons. I would just like to know, do I have to buy the digitizer along with the screen, just the screen or just the LCD. Thanks in advance.
Click to expand...
Click to collapse
After changing a bunch of screens for both apple and android....I would always recommend buying the complete LCD & digitizer screen replacement referred to as a screen assembly....if not it involves heat guns lots of glue that is not ment to unstick and so forth..... Most devices including the i727 make changing the screen assembly easy...
There are plenty of sites out there to show you step by step for most devices such as ifixit its my go to...for many devices and they have parts also. YouTube is another treasure trove.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app

Fixing screen
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I had just gotten my Skyrocket setup exactly like I wanted it and then it slipped off the seat of the car and I stepped on it. You have to replace the entire screen/digitizer assembly. There are some good you tubes on how to do that. I'll let you in on a "what not to do". I inadvertently severed the cable to the lighted buttons. No prob its an $8.00 fix. I put the new screen back in the phone, which is held by double sided tape so it wouldn't hurt to order some also. When the new cable came I looked at the phone and thought the hole at the top of the screen would be good leverage to remove the screen as I had scraped off most of the old adhesive. That was a mistake and almost a huge mistake. I cracked the new screen when I pulled on that opening on the new screen. I was just about to throw it in the trash and thought that I had the screen cable readily accessible I should plug it in. It worked perfectly- the digitizer doesn't go up that far and my case protector covers 95% of the broken screen area. It has worked perfectly since before Embryo 5. One of these days I'll get around to replacing the screen with a new one but not today. Have a pix attached.
thefief said:
The glass part of my screen broke recently but it kept functioning, I could still use it like nothing was wrong. Then earlier today my screen went black but I can still feel the haptic feedback when pressing the menu and other buttons. I would just like to know, do I have to buy the digitizer along with the screen, just the screen or just the LCD. Thanks in advance.
Click to expand...
Click to collapse

thefief said:
The glass part of my screen broke recently but it kept functioning, I could still use it like nothing was wrong. Then earlier today my screen went black but I can still feel the haptic feedback when pressing the menu and other buttons. I would just like to know, do I have to buy the digitizer along with the screen, just the screen or just the LCD. Thanks in advance.
Click to expand...
Click to collapse
I broke my screen and replaced it for $150 off ebay. Just buy the LCD, it comes with the digitizer and faceplate, everything you need. You can't just separate the two and do it yourself for cheap, you'll ruin it. Took me no more than 10 minutes from start to finish. I recommend getting something to pry open your phone (the kits are like $2) because if you use anything like a flathead or what not, you'll scratch and chip the edges. Nails work but it's frustrating and you might put too much force trying to pry it and snap a clip.
https://www.youtube.com/watch?v=vf6jqYejWNU (try to ignore his coke nail)
This video is what I used to make sure there weren't any cables I had to worry about when opening it. 7 screws, some patience prying it apart and your phone is open. The rest is just swapping out the internals to your new screen. It's really simple. Not worth sending it off for $200+ and being without your phone for a week just to keep your warranty. It's probably up or almost up anyway and you still have a nice, new-looking phone to sell when you're done with it.
Plus you get the satisfaction of fixing your phone yourself.

Light from the gaps?

Hello everyone.
I'd like to ask you to take a closer look to the gaps between screen and chasis, do you have in some places around light when the screen is on? You must look at this in dark place.
Sent from my D6603 using XDA Free mobile app

No light from the gap. I just measured as I'm sending mine back, I have no gap on the left and a rather big one on the right side. It's 0.25mm at any point and 0.30 mm at the widest.

In a another Forum 5 user has the same problem with the light in the gap.

I have 2 gaps in my 3rd replacement.
One either side of the bezel at the bottom. To me that seemed like an obvious place where the phone would allow water in. I submerged it in water for 15 mins, and yep, it allowed water into the device. The back of the phone now makes a clicking/cracking sound when even slight pressure is applied, presumably the glass sticking to the internals.
I won't ever be buying or using a Sony phone ever again. Their quality control is non existant.
Either gonna be a note 4 or nexus 6 next I think. I'd advise people to keep away from the Z3 unless you can be bothered with constant replacements till you get a good one, just like you need to with any Apple product.
For a £500 phone its a joke.

DennisDD78 said:
Hello everyone.
I'd like to ask you to take a closer look to the gaps between screen and chasis, do you have in some places around light when the screen is on? You must look at this in dark place.
Sent from my D6603 using XDA Free mobile app
Click to expand...
Click to collapse
I can confirm that I have a little gap I the top right corner between the glass and metal frame, closest to micro sd card slot. A little light does bleed from this gap, does anyone think that this will affect the waterproofing of the phone? With all the other problems people have mentioned I'm worried about sending for a replacement and getting a phone with more problems. Other than that small issue my z3 is without any other issues.
Sent from my D6603 using Tapatalk

ronak47 said:
I can confirm that I have a little gap I the top right corner between the glass and metal frame, closest to micro sd card slot. A little light does bleed from this gap, does anyone think that this will affect the waterproofing of the phone? With all the other problems people have mentioned I'm worried about sending for a replacement and getting a phone with more problems. Other than that small issue my z3 is without any other issues.
Sent from my D6603 using Tapatalk
Click to expand...
Click to collapse
Try with a pressure test using cpu-z. Check the thread about a failed waterproofing test in general section. I wrote there too

My screen seems evenly set but I have light bleed all along the right side of the frame with intervals in between. I took picture with my sister's GS4, it looks worse in real life than the pics.
Should I get a replacement?
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Yes you should. I bought a z3 two weeks ago, same problems (light bleed, gaps....)... I sent it back... Now, I'm waiting for good news about that, and hoping, with new batches, Sony can solve those problems

I managed to get cross shipping though they are on backorder at TMO, sending my old one tomm itself. They wanted to charge $50 restocking at first lol. By the way you cannot exchange at a store for pre-orders, even if done at a store.

Damn! My Z3 also seems to have this gap!
I just posted a thread on how my phone got water damaged, I'm beginning to think that gap may be responsible for what happened.

Any pics of the light bleed? Have you seen mine?

I have some minor light bleed along the left side of my device. It is only visible when I turn up the brightness to maximum. I was afraid to water test my phone because of this bit of light bleed but my girlfriend decided to dunk my phone anyways -_-. "you paid for a water proof phone it better be water proof!" Can't argue with that. Dropped it into a bowl of water and brought it back out pretty quickly. No issues yet.

Yup I can confirm the gap.I've also tested phones waterproofing But there is no harm
ronak47 said:
I can confirm that I have a little gap I the top right corner between the glass and metal frame, closest to micro sd card slot. A little light does bleed from this gap, does anyone think that this will affect the waterproofing of the phone? With all the other problems people have mentioned I'm worried about sending for a replacement and getting a phone with more problems. Other than that small issue my z3 is without any other issues.
Sent from my D6603 using Tapatalk
Click to expand...
Click to collapse
You I can confirm the gap in upper left corner in my xperia z3, I also put it under water for 20 minutes... But there is no harm to phone at all, then also if that gap irritates you u should probably submit your phone for replacement

[Q] Have people had cracks repaired or refused

My screen just cracked on my Z3. No drops, no twisting. Just in my front pocket.
It's just a single crack going diagonally from side to side, no marks on case or chips in the glass.
I've requested a return to Sony. Although the phone is insured, I want to make an Issue with Sony as I think this is a manufacturers fault and shouldn't have to be paid by my insurance company.
I did try and search this topic and will fill in the survey later when I can access google drive. but...
I would like to know if people have had cracked screens repaired or refused.
If there are a majority of cracks repaired under warranty it would stand me in good stead as "proof" there is a fault. If the phone was not repaired, at least we know we may as well save the hassle and just self repair.
so simple question...
If you have a had a cracked screen, did it get repaired under warranty?

mega_bite said:
My screen just cracked on my Z3. No drops, no twisting. Just in my front pocket.
It's just a single crack going diagonally from side to side, no marks on case or chips in the glass.
I've requested a return to Sony. Although the phone is insured, I want to make an Issue with Sony as I think this is a manufacturers fault and shouldn't have to be paid by my insurance company.
I did try and search this topic and will fill in the survey later when I can access google drive. but...
I would like to know if people have had cracked screens repaired or refused.
If there are a majority of cracks repaired under warranty it would stand me in good stead as "proof" there is a fault. If the phone was not repaired, at least we know we may as well save the hassle and just self repair.
so simple question...
If you have a had a cracked screen, did it get repaired under warranty?
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Click to collapse
Don't think you'll get many replies, certainly not enough thousand replies to justify this as a "fault". These things aren't normal and 99% of the time are drops.
I dropped mine from shoulder height, no case, onto wooden floor, no damage.

I have a crack...no drop, no nothing. I'll post pic once I get access to a camera. Hoping to get it warranty

Hi. My classmate has the same problem, but with the back glass of z3. She has z3 for just one week! No drop, or anything. She normally keeps her z3 in handbag. Today she pulled out her mobile and we saw this:
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It's realy embarrassing, 7 days after getting phone. My N4 dropped thousant times, and nothing happened - it has glass at a back too.

Mayex said:
Hi. My classmate has the same problem, but with the back glass of z3. She has z3 for just one week! No drop, or anything. She normally keeps her z3 in handbag. Today she pulled out her mobile and we saw this:
It's realy embarrassing, 7 days after getting phone. My N4 dropped thousant times, and nothing happened - it has glass at a back too.
Click to expand...
Click to collapse
If you look at the bottom you can see the impact point. Like a ball-point hammer impact.

jonshipman said:
If you look at the bottom you can see the impact point. Like a ball-point hammer impact.
Click to expand...
Click to collapse
It couldn't be pen or something like this. She hadn't anything in her bag except books and soft pen-box. Does anyone know if Sony repairs damages like this for warranty?

Brendo said:
I have a crack...no drop, no nothing. I'll post pic once I get access to a camera. Hoping to get it warranty
Click to expand...
Click to collapse
Here is the crack on mine. (all other marks are just bits of dust)

There is a survey thread here:
http://forum.xda-developers.com/z3-compact/general/sony-xperia-z3-z3-compact-glass-survey-t2900149

Brendo said:
Here is the crack on mine. (all other marks are just bits of dust)
Click to expand...
Click to collapse
In the 2nd photo it appears that the metal frame is sticking out. There's even a gap in between the frame and the glass... could it be that the crack was caused by an external physical damage?

rotsloeh said:
In the 2nd photo it appears that the metal frame is sticking out. There's even a gap in between the frame and the glass... could it be that the crack was caused by an external physical damage?
Click to expand...
Click to collapse
I see. It's a lighting thing as it does not look like that on the device itself (needed angle to show the crack). The back itself has a tiny gap at that corner and the diagonally opposite corner between the side and the back plate itself (and subsequently hardly any gap on the other two corners). Something that always annoyed me about the new corner pieces is that when you run your finger around the outside, it's noticeable that they don't sit as flush as the straight sides

Just to answer my own question, my phone was sent away Friday, I messaged them today and it *appears* (so far) it's a free repair and just waiting on parts, I should have it back next week.
So kudos to the service centre.
Now lets look at an armoured case then.....

I find this self crack thing hard to believe. I've owned a z1, z2 and z3 and this has never happened to me.
If it is true would xperia care not take care of it? If its a self crack it should come out clean in an inspection right?
Edit: oh thats great to hear [emoji3]

sfex3best said:
I find this self crack thing hard to believe. I've owned a z1, z2 and z3 and this has never happened to me.
If it is true would xperia care not take care of it? If its a self crack it should come out clean in an inspection right?
Edit: oh thats great to hear [emoji3]
Click to expand...
Click to collapse
My phone is insured. My phone would be replaced quicker by reporting it lost than sending it back to sony. The worst case for me is a £30 excess but a quicker turn around. I have no problem admiting ive broke phones, water damage or had them lost or stolen.
Sony have repaired it FOC (missing parts..... so going to take a few weeks), I dont need to convince anyone of what happened. Belive me or not, it makes no difference. Genuine. It broke in my pocket on the way to work. I'm not having a pop at you. Im just as incredulious that a phone could break in my pocket. But it did.
Anyway, after 10 days got an email from sony, out of stock on parts... have they had to replCe so many they have run out? Or just run minimal stock.... anyway... watch this space.

Final Update.
I got a Phone back. Different emei number so I guess they got bored and sent a new one. at 3 weeks, I hope it's that last time I have to send anything back

WATERPROOF CASE - summer is comming

HELLO EVERYONE
Since the summer is comming, some of you (like me) would like to shoot under water.
I guess I found my case for a beach.
AMAZON
MOBILEZAP
VIDEO on youtube
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Nice case. $100USD, ridiculous.

augie7107 said:
Nice case. $100USD, ridiculous.
Click to expand...
Click to collapse
100 is too much. But about 50 in amazon, and it gets better. My phone is in warranty process now, so i`ll wait till next week and order one. When I do, I`ll post some review.

augie7107 said:
Nice case. $100USD, ridiculous.
Click to expand...
Click to collapse
Just wait for one of those 50% off accessories coupons from HTC and get it for $40 on their website.
m4jkee said:
100 is too much. But about 50 in amazon, and it gets better. My phone is in warranty process now, so i`ll wait till next week and order one. When I do, I`ll post some review.
Click to expand...
Click to collapse
Let me know how it is with a glass screen protector.

I love having waterproof cases so I couldn't help myself and thank god for HTC Champions. Was able to snag one up for 67.83 with 3-8 day shipping from their discount store we'll see how it performs right now I've been using my 6 Plus due to having a lifeproof on it now.
EDIT: Saw it on B&H Photo for $69.99 http://www.bhphotovideo.com/c/product/1130870-REG/htc_99h_20088_00_active_case_for_htc.html

Tried a waterproof case. But it can't do the normal use underwater.

I ordered one. I'll review it once it arrives next week (B&H has it for $70).
yyy999deba said:
Tried a waterproof case. But it can't do the normal use underwater.
Click to expand...
Click to collapse
What do you mean? Of course you can't use a touch screen under water; that's the nature of the beast. Or do you mean that this HTC case isn't actually water resistant?

Just got mine. Fits fine with the .33 mm glass protector.
My one qualm is that you have to get used to pressing the buttons. Maybe it's the screen protector offsetting them, but the case clicks if you push the buttons wrong, possibly allowing air/water in.

PcFish said:
Just got mine. Fits fine with the .33 mm glass protector.
My one qualm is that you have to get used to pressing the buttons. Maybe it's the screen protector offsetting them, but the case clicks if you push the buttons wrong, possibly allowing air/water in.
Click to expand...
Click to collapse
That is probably due to your thick glass screen protector. Here's a video that explains why (it's on an iPhone 6 Plus, but the principal applies):
Also, (with me being paranoid with things like that,) because you've attempted to snap your case shut with such a thick screen protector installed, it would cause me (personally) to now distrust the water resisting ability of the cases seals, since you've now stretched the locking mechanisms.

I know .It can't do the normal use under the water. but even not under the water.

yyy999deba said:
I know .It can't do the normal use under the water. but even not under the water.
Click to expand...
Click to collapse
Are you saying that the case reduces functionality in general?

Yes, So do you have one workable for me?

Wow. $100 for a case, it's too expensive for me:crying:

It came today. Passed the initial soak test with no issue. Put my phone in, noticed that the buttons weren't responsive.
As it turns out, I didn't have the case snapped together properly. And the top will not stay snapped properly, and if you press on the back, the side with the volume buttons undoes its proper seal.
HTCs box says to contact the retailer, so I've reached out to B&H. Hopefully it was a manufacturing defect and not that my M9 is fatter than others'.

I got mine late last week, and while it is plenty waterproof, the ports for the usb charger are much too small for anything but the pen cable. As i use a car dock almost daily that has a special connector, that isn't going to work, so I'm gonna return it.

OGhoul said:
It came today. Passed the initial soak test with no issue. Put my phone in, noticed that the buttons weren't responsive.
As it turns out, I didn't have the case snapped together properly. And the top will not stay snapped properly, and if you press on the back, the side with the volume buttons undoes its proper seal.
HTCs box says to contact the retailer, so I've reached out to B&H. Hopefully it was a manufacturing defect and not that my M9 is fatter than others'.
Click to expand...
Click to collapse
Yeah, exactly the same issue as mine. Takes a bit of pressure to snap the buttons into place, and the top doesn't stay shut.

PcFish said:
Yeah, exactly the same issue as mine. Takes a bit of pressure to snap the buttons into place, and the top doesn't stay shut.
Click to expand...
Click to collapse
My replacement from B&H should be here tomorrow. The first thing I'm going to do is try to make sure that it snaps shut properly. If not, I'm not risking my phone in it, and HTC will have made me sad.

Expensive

sever-barre said:
Expensive
Click to expand...
Click to collapse
Not really.
---------- Post added at 10:05 AM ---------- Previous post was at 09:58 AM ----------
I received my replacement from B&H.
This one seals fairly better than the first, however still not as completely as the instruction booklet would have me believe. It passed the water test fine. I even dropped it from chest height into a cooler full of ice water and pop to impress my coworkers, and it was fine. The issue where you could squeeze it and it'd pop open is reduced on this case, but not completely gone; there's one spot that i can squeeze and the seal will appear to break.
So as of this time, my mini-review is as follows:
Better integrated screen protector than LifeProof can muster.
Better sound than LifeProof (though this is also probably due to the speakers).
Call volume in the ear piece is diminished (as to be expected), so don't expect to be able to take a call in a busy place.
Great hand feel, slim.
Not quite trustworthy (IMO) yet. I'd be fine with it to protect walking to the car, or riding a water ride at an amusement park. I don't know that I'd take it for a swim yet.
I've reached out to HTC on Facebook and Twitter and haven't received a reply yet.

Sensitivity of the screen in the water
Who can tell if the screen is easy to control?

Note 20 Ultra 5G - Paint chipped??

I have a Samsung Galaxy Note 20 Ultra 5G, i have left on all the original coverings and added a Spigen Neo Hybrid case which i had for my S10+... i clean my device weekly and it seems that despite it being in a case and screen protected etc. the paint along the bottom of the screen (where the screen meets the bottom) appears to have chipped off along the edge. Has anyone else had this kind of issue with theirs, its not been dropped or anything... pretty annoyed that my black phone has a nice shiny silver chip out of the bottom... I have a Galaxy Watch that has been around quite a bit and has stood the test alot better than this £1200 phone protected by cases and covers... quite disappointed...
EDIT: Finally got a pic...
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Pics?

Sounds like a manufacturing defect ie improperly prepped metal

If your within any relevant cooling off period then send it back for a refund or replacement.
If they question the chip explain what's happened and see what they say.
Be prepared for them suggesting it's user caused however

I'll try and get a pic, will have to use the Mrs phone to do so ? I've had it a month now so well outside of the colling off periods, will get a pic and post later

IllogicalCpt said:
I'll try and get a pic, will have to use the Mrs phone to do so I've had it a month now so well outside of the colling off periods, will get a pic and post later
Click to expand...
Click to collapse
All along the bottom edge is definitely a manufacturer defect. Of course I assuming you don't use MEK to clean your screen
One concern is if the damage goes below the glass it will breach the seal and may allow water, moisture and dust to get inside.
If that's the case it should to be replaced.

IllogicalCpt said:
I have a Samsung Galaxy Note 20 Ultra 5G, i have left on all the original coverings and added a Spigen Neo Hybrid case which i had for my S10+... i clean my device weekly and it seems that despite it being in a case and screen protected etc. the paint along the bottom of the screen (where the screen meets the bottom) appears to have chipped off along the edge. Has anyone else had this kind of issue with theirs, its not been dropped or anything... pretty annoyed that my black phone has a nice shiny silver chip out of the bottom... I have a Galaxy Watch that has been around quite a bit and has stood the test alot better than this £1200 phone protected by cases and covers... quite disappointed...
Click to expand...
Click to collapse
I had something similar to what your describing happen on my s10 and s20. For some reason I've always had better luck with the Notes. Would return the S series until I finally got one that was solid.

Samsung should have gone with an anodized finish... goofballs.

edit: for some reason the pic isn't loading, direct URL
https://forum.xda-developers.com/picture.php?albumid=16573&pictureid=61161

What, what, what? That image gave me spacial disorientation.
I see what maybe looks like a small nick...

Result, I finally got 5 minutes to nip into the o2 shop and ask for their opinion, they told me to contact samsung... so I did a samsung chat, who then told me to call samsung, after 4 attempts at getting through to the right people they then told me to call O2... so I did an O2 chat and after being transferred 3 times and arguing the fact my phone was still within the 30 day period they have agreed to swap it... wonder why I put off contacting anyone ?

blackhawk said:
What, what, what? That image gave me spacial disorientation.
I see what maybe looks like a small nick...
Click to expand...
Click to collapse
Yeah It was difficult to describe to as its silver on black its standing out like a sore thumb to me... considering it was under protection too... I have not tried to overplay how big it is to anyone I have mentioned it too, and most people would probably move on with their lives, but I have a bit of obsessive compulsion to keep my devices looking new and this happening through no fault of my own has been driving me mad

Good to hear you achieved a satisfactory.
In the Uk its the seller of the phone that applies the warranty so it was right to contact o2.

IllogicalCpt said:
Yeah It was difficult to describe to as its silver on black its standing out like a sore thumb to me... considering it was under protection too... I have not tried to overplay how big it is to anyone I have mentioned it too, and most people would probably move on with their lives, but I have a bit of obsessive compulsion to keep my devices looking new and this happening through no fault of my own has been driving me mad
Click to expand...
Click to collapse
The image isn't that good plus no stereoscopic vision on it.
Looks like impact damage but could have happened during production or assembly.
Doesn't look like the case seal is compromised.
I be inclined to send it back especially if I knew it wasn't caused by me. That's a lot of down time though.
If the case seal is intact ie it's a clean nick with no hairline fractures extending under the screen, your call.
If it's covered by the case, you seldom see it.
When you eventually have it serviced you could have the frame replaced but Samsung certainly won't cover it then.
Meh, I feel your pain

I have same issue! Top left corner, bottom left corner, and in between those 2 corners paint is peeling off. it's 2 month old phone, never dropped, always in my hands... Damn it's 1400eur phone with most quality issues...
Green tinted display, heat issues, paint peeling off, etc...