Database Info

Permanent smudge splotch on screen

Just got my Note 3 and I'm loving it. However, I recently noticed upon closer examination of my screen that there is a permanent smudge mark that ceases to go away. It only appears when there is a large build-up of normal smudges or when I breathe on the screen.
Here is what it looks like:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Anyone else have this issue? To check, just breathe onto the screen creating that fog-like cover.
From what I have gathered, it is "oleophobic screen coating" wearing off but I have had my Note 3 for four days so it has not gotten that much usage.

I don't have that problem. Does this only happen when you have smudges or breathe on it? If so then I would suggest a screen protector either tempered or film.
Sent from my SM-N900P using Tapatalk

mikemq2003 said:
I don't have that problem. Does this only happen when you have smudges or breathe on it? If so then I would suggest a screen protector either tempered or film.
Sent from my SM-N900P using Tapatalk
Click to expand...
Click to collapse
Once I wipe the screen of all smudges, it goes away. But as soon as there are more smudges it becomes visible.
Is it worth exchanging?

If you are within you return policy date then yes I would. I'm the type of person if I knew it was there even though I don't see it it would bother me lol.
Sent from my SM-N900P using Tapatalk

Anyone else?

cyberprodigy said:
Anyone else?
Click to expand...
Click to collapse
Mine seems OK, I'd suggest bringing it back also. If it is the coating of the screen vanishing this fast then that's a build issue. - could also cause weaknesses to the screen any time further down the line.

cyberprodigy said:
Anyone else?
Click to expand...
Click to collapse
I have the exact same issue. My smudge is alot bigger. Its horizontal a little above center of the screen and about an inch long. It drives me crazy. I can wipe my screen completely smudge free and if I breath on it, there it is! It is starting to exceed the limits of my OCD medication!! :banghead:
Edit: Mine was like this since day one and noticed it about 10 minutes after purchase.

cyberprodigy said:
Just got my Note 3 and I'm loving it. However, I recently noticed upon closer examination of my screen that there is a permanent smudge mark that ceases to go away. It only appears when there is a large build-up of normal smudges or when I breathe on the screen.
Here is what it looks like:
View attachment 2427122
Anyone else have this issue? To check, just breathe onto the screen creating that fog-like cover.
From what I have gathered, it is "oleophobic screen coating" wearing off but I have had my Note 3 for four days so it has not gotten that much usage.
Click to expand...
Click to collapse
I have never seen anything like that before. If that was my phone i would be seeking a replacement ASAP!!!!

i have the exact same issue here, except the location, which makes it interessting:
mine is exact over the place of the indicator LED, and goes up to the top in a "U" form!
and i do not know why, but i did not encountered it before. could the light (and the minimal
temperature) from the led has something to do with this?

Probably is the coating worn off. I had something similar on my old phone. I ended up polishing the entire screen with a little bit of white toothpaste to remove coating elsewhere and give it a better appearance.

Wow I didn't think there we some many cases like this. What the hell is Samsung doing to these screens?

Reading this thread. .. It's just unbelievable that you guys haven't gone and got a replacement. No way should you be having any of these issues on an expensive flagship phone. Take it back is all I'm going to say. I haven't got it. ... If I breath on it the fog disappears Just as Fast as it came. ..
Sent from my SM-N9005 using Tapatalk

I agree. I would of taking this piece of crap back. I have already had one replacement. These phones man I swear.
I hope they replace everybody's phones. We pay to much money for crap like that to happen.
Again, I WILL NEVER BUY AN AT&T PHONE OR SAMSUNG PHONE AGAIN IN MY LIFE. IM DONE.
Hello Google phones.

LuckyColdJohnson said:
I WILL NEVER BUY AN AT&T PHONE OR SAMSUNG PHONE AGAIN IN MY LIFE. IM DONE.
Hello Google phones.
Click to expand...
Click to collapse
You do realize that eventually you will get a Google phone with a defect? WHERE WILL YOU TURN THEN?
HELLO, WINDOWS PHONE

I've walked on the top corner of my note 4. Since then, a stain appeared ont the screen. That stain keeps growing covering up the display day after day. It is dark at the center, blue in the midlle and purple at its ending side. What must I do to remove it? Please, can anyone advice me.

SW2 - Real bad build quality? (pic)

Last night, when my friend play with my sw2, he told me that the power button's hard to press, i think it's normal since the power button is a bit loose from the start
but in this morning, when i have a look at sw2, OMG, the screen is kind of peeled off at the right side, you guys please have a look at this, i have nothing to say about this **** anymore!
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

Don't worry, mine had it too.
A pinch of glue and it won't move.

The same problem posted. Luckly it did not happen on my SW2 yet.
Smartwatch 2 problems

Minor issue. It has been discussed.
In fact, I ride a motorcycle every day, and worried that mine would do that and fall out. I kept pushing on it occasionally to check it. Finally, after 6 weeks, I got it loose a couple of days ago. A bit of glue, and I suspect it is better than new. And it won't fall out if the USB cover is in place.

i wouldn't call a watch coming apart within months or even days a minor issue
it's been reported many times already, so yes, i would call this bad build quality
the screen isn't coming off, it's the entire plastic inside with screen and electronics that's coming loose from the alu frame
yes, you can fix it with some glue, but this really shouldn't happen

I have to agree with JarISX. Sony is reputable large corporation and should be on top of everything they release. It maybe a quick fix but if anybody knows this issue prior to purchase, he/she would not purchase it at all. They should have had a better quality control on their devices.
Instead of some weak glue, they should have gone with couple of screws.
It did not happen to me yet but now I expect it to.
Sent from my HTC One SV using xda app-developers app

thearif said:
I have to agree with JarISX. Sony is reputable large corporation and should be on top of everything they release. It maybe a quick fix but if anybody knows this issue prior to purchase, he/she would not purchase it at all. They should have had a better quality control on their devices.
Instead of some weak glue, they should have gone with couple of screws.
It did not happen to me yet but now I expect it to.
Click to expand...
Click to collapse
Probably right.
I look at it as minor, because I knew about it before I got the watch, and I went ahead and got it anyway. The previous discussions and photos made it obvious what was going on. I was looking forward to seeing more of the 'innards', but was disappointed to see that the watch module is very well sealed (outside of the USB jack).
I believe glue there is fine. After all, screw holes would be more points for water to get in. But they used the wrong glue. It was bonded to the frame and almost impossible to remove. But it did not bond to the plastic watch module at all.

what glue do you guys suggest using?

I used superglue... worked so far but you can see a little bit of it on the bottom now - superglue is very fluid
Gesendet von meinem GT-N7100 mit Tapatalk

If that happens to my watch I will return it.
The watch is supposed to be IP57 certificated. A drop of superglue won't do the trick in that regard.

Paschinski said:
The watch is supposed to be IP57 certificated. A drop of superglue won't do the trick in that regard.
Click to expand...
Click to collapse
The glue goes all around the watch body which itself is completely sealed, so it impairs in no way the IP57 certification.

It might not be the glass fixture issue. You may try to push the module upward from the bottom of the case. Then you can see magically that the whole module can slide out from the top. You determine by yourself if this is a minor issue of major issue.

my power button was a bit loose at first, but after a few pushes i guess it settled in place and now its perfect. My screen is def not popping out from one side. I would return it to Sony ASAP

I notice this same effect with my SW2 today. The screen had lifted up from.the other side too and button didnt work - it was jammed. I had to push the screen back to get the button to work. Now the button feels odd... The watch is 3months old. I think I send it to Sony - minor issue or not, but not my problem to fix it - not even then when it is only a drop of glue.

it's not the screen, it's the entire plastic unit coming loose from the aluminium frame, happened to me as well, glued it back together with super glue, didn't feel like going though the hassle of convincing support i didn't do anything weird with it not did i want to wait for weeks (or longer) for it to be repaired

I chose to send it
JarlSX said:
it's not the screen, it's the entire plastic unit coming loose from the aluminium frame, happened to me as well, glued it back together with super glue, didn't feel like going though the hassle of convincing support i didn't do anything weird with it not did i want to wait for weeks (or longer) for it to be repaired
Click to expand...
Click to collapse
I got the same problem after 1 month of normal using, sent it to Sony SEMC Repair (France). I thought I was gonna wait for weeks but in 3 days I got another one ! The only problem is that they send you a device that has been sent to after sales service before so mine is a but special now (screen is not perfectly parallel to the edge of the watch, kinda weird, let's see if it's problematic)
If you live in Europe, don't hesitate to send it to sony because in the first 6months of using, problems are supposed to be builder's fault.

Quarante-deux said:
Th only problem is that they send you a device that has been sent to after sales service before so mine is a but special now...
Click to expand...
Click to collapse
I didnt understand the end of the message... but anyway... do you mean that they send an used unit back to you? And you dont get a new one for a replace or your own watch back?
If I send mine to Sony, I definitely want my own back: i have put a screen protector on it and needed to shorter the metal band (=cost money). Also, the battery isnt changeable so I wont accept any used one because you dont know how good the battery still is or how bad it is treated , if you know what I mean...
Sent from my N8000.

i'd also want mine back, or a new one
and certainly not with a screen that's not correctly aligned
i don't know where you get the info about the 6 months guarantee in Europe, here in the Netherlands it's at least 1 year

Wrong Thread.

LOL, my very first SW2, the one from the 1st post, has died, after around 3 months working time, no power, no screen, no whatsoever... Damn suck!
After that, i went to Pebble, but i can't bear the "screen quality" of its, so i went back to SW2, this time it's a silver one, hope it live long enough until the Android Wear device arrive

[Q] Have people had cracks repaired or refused

My screen just cracked on my Z3. No drops, no twisting. Just in my front pocket.
It's just a single crack going diagonally from side to side, no marks on case or chips in the glass.
I've requested a return to Sony. Although the phone is insured, I want to make an Issue with Sony as I think this is a manufacturers fault and shouldn't have to be paid by my insurance company.
I did try and search this topic and will fill in the survey later when I can access google drive. but...
I would like to know if people have had cracked screens repaired or refused.
If there are a majority of cracks repaired under warranty it would stand me in good stead as "proof" there is a fault. If the phone was not repaired, at least we know we may as well save the hassle and just self repair.
so simple question...
If you have a had a cracked screen, did it get repaired under warranty?

mega_bite said:
My screen just cracked on my Z3. No drops, no twisting. Just in my front pocket.
It's just a single crack going diagonally from side to side, no marks on case or chips in the glass.
I've requested a return to Sony. Although the phone is insured, I want to make an Issue with Sony as I think this is a manufacturers fault and shouldn't have to be paid by my insurance company.
I did try and search this topic and will fill in the survey later when I can access google drive. but...
I would like to know if people have had cracked screens repaired or refused.
If there are a majority of cracks repaired under warranty it would stand me in good stead as "proof" there is a fault. If the phone was not repaired, at least we know we may as well save the hassle and just self repair.
so simple question...
If you have a had a cracked screen, did it get repaired under warranty?
Click to expand...
Click to collapse
Don't think you'll get many replies, certainly not enough thousand replies to justify this as a "fault". These things aren't normal and 99% of the time are drops.
I dropped mine from shoulder height, no case, onto wooden floor, no damage.

I have a crack...no drop, no nothing. I'll post pic once I get access to a camera. Hoping to get it warranty

Hi. My classmate has the same problem, but with the back glass of z3. She has z3 for just one week! No drop, or anything. She normally keeps her z3 in handbag. Today she pulled out her mobile and we saw this:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
It's realy embarrassing, 7 days after getting phone. My N4 dropped thousant times, and nothing happened - it has glass at a back too.

Mayex said:
Hi. My classmate has the same problem, but with the back glass of z3. She has z3 for just one week! No drop, or anything. She normally keeps her z3 in handbag. Today she pulled out her mobile and we saw this:
It's realy embarrassing, 7 days after getting phone. My N4 dropped thousant times, and nothing happened - it has glass at a back too.
Click to expand...
Click to collapse
If you look at the bottom you can see the impact point. Like a ball-point hammer impact.

jonshipman said:
If you look at the bottom you can see the impact point. Like a ball-point hammer impact.
Click to expand...
Click to collapse
It couldn't be pen or something like this. She hadn't anything in her bag except books and soft pen-box. Does anyone know if Sony repairs damages like this for warranty?

Brendo said:
I have a crack...no drop, no nothing. I'll post pic once I get access to a camera. Hoping to get it warranty
Click to expand...
Click to collapse
Here is the crack on mine. (all other marks are just bits of dust)

There is a survey thread here:
http://forum.xda-developers.com/z3-compact/general/sony-xperia-z3-z3-compact-glass-survey-t2900149

Brendo said:
Here is the crack on mine. (all other marks are just bits of dust)
Click to expand...
Click to collapse
In the 2nd photo it appears that the metal frame is sticking out. There's even a gap in between the frame and the glass... could it be that the crack was caused by an external physical damage?

rotsloeh said:
In the 2nd photo it appears that the metal frame is sticking out. There's even a gap in between the frame and the glass... could it be that the crack was caused by an external physical damage?
Click to expand...
Click to collapse
I see. It's a lighting thing as it does not look like that on the device itself (needed angle to show the crack). The back itself has a tiny gap at that corner and the diagonally opposite corner between the side and the back plate itself (and subsequently hardly any gap on the other two corners). Something that always annoyed me about the new corner pieces is that when you run your finger around the outside, it's noticeable that they don't sit as flush as the straight sides

Just to answer my own question, my phone was sent away Friday, I messaged them today and it *appears* (so far) it's a free repair and just waiting on parts, I should have it back next week.
So kudos to the service centre.
Now lets look at an armoured case then.....

I find this self crack thing hard to believe. I've owned a z1, z2 and z3 and this has never happened to me.
If it is true would xperia care not take care of it? If its a self crack it should come out clean in an inspection right?
Edit: oh thats great to hear [emoji3]

sfex3best said:
I find this self crack thing hard to believe. I've owned a z1, z2 and z3 and this has never happened to me.
If it is true would xperia care not take care of it? If its a self crack it should come out clean in an inspection right?
Edit: oh thats great to hear [emoji3]
Click to expand...
Click to collapse
My phone is insured. My phone would be replaced quicker by reporting it lost than sending it back to sony. The worst case for me is a £30 excess but a quicker turn around. I have no problem admiting ive broke phones, water damage or had them lost or stolen.
Sony have repaired it FOC (missing parts..... so going to take a few weeks), I dont need to convince anyone of what happened. Belive me or not, it makes no difference. Genuine. It broke in my pocket on the way to work. I'm not having a pop at you. Im just as incredulious that a phone could break in my pocket. But it did.
Anyway, after 10 days got an email from sony, out of stock on parts... have they had to replCe so many they have run out? Or just run minimal stock.... anyway... watch this space.

Final Update.
I got a Phone back. Different emei number so I guess they got bored and sent a new one. at 3 weeks, I hope it's that last time I have to send anything back

Samgung s6 screen discoloration peel off problem any one had the same?

hello i just have 2 months with my samsung s6, its the unlocked international version!! and the screen suddenly started peeling off, like if it had a screen protector and suddenly loosed its glue! here are some photos, does anyone had this same problem? thanks
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

Stupid question here but did you remove the protective film it ships with after you opened the box?

jlugo98 said:
hello i just have 2 months with my samsung s6, its the unlocked international version!! and the screen suddenly started peeling off, like if it had a screen protector and suddenly loosed its glue! here are some photos, does anyone had this same problem? thanks
Click to expand...
Click to collapse
here are the 2 pictures!!
http://i716.photobucket.com/albums/ww170/jlugo98/jlugo98131/20150821_135059_zpsedjhoczs.jpg
http://i716.photobucket.com/albums/ww170/jlugo98/jlugo98131/20150821_135044_zpshipzfatf.jpg

yes buddy!
BCSC said:
Stupid question here but did you remove the protective film it ships with after you opened the box?
Click to expand...
Click to collapse
yes buddy!! check the 2 photos i just added!

jlugo98 said:
yes buddy!! check the 2 photos i just added!
Click to expand...
Click to collapse
Please dont take that as me being a ****, I just wanted to be certain. My brother in law was complaining about the poor quality of photos on his Note camera for a year until I noticed he didn't peel back the plastic. Nothing personal, but Ive seen it before.
That looks to me to be the same problem Samsung had with their 'Touch of Color' line of TV's. Somehow the color and glass failed to bond correctly and you would see a peel effect between the bezels on the TV. You certainly have a defect there and if possible should have it replaced. If your problem is the same as the TOC tv's then eventually when that peeling progresses there will be nothing bonding your glass to the frame.

It may have caused by subjecting a black phone to heat like on a car dashboard on a sunny day.
Sent from my SM-N910U using Tapatalk

I have the same problem on my white S6. I am going to see if AT&T will warranty it.

Take to the warranty.

Please share your experience if you took it to the service center.

Similar Problem
Hello All,
I know this is a late response to your previous threads but I'm just experiencing the same problem and wanted to know what ultimately happened when the phone was taken back to the provider? Was it fixed, was it replaced under warranty?

Mine too. Looks exactly the same

Same problem. Just started looking around to see if others were experiencing the same issue.

same here. only for is left down corner.

Dame here on two whithe S6. First I thought it was by heat but this happened to me after my phone fell and hit the upper left corner on floor. It was using protective case but there were damage on aluminum frame and the white plastic of screen glass started peeling off.

Same issue with an S6 I've owned for a couple years. Screen is peeling under the glass on the top left of the device as seen in other photos. AT&T will not help because the device is out of warranty, and when I asked Samsung to cover this defect in materials/craftmanship :
Samsung has temporarily suspended out of warranty repairs due to current business conditions.
Click to expand...
Click to collapse

had something similar in my s7, probably by dropping it, or overheating issues,, however,, i had something with my usb port and went to samsung care center to fix it,,... they fixed the phone, and replaced the lcd and glass and mentioned ( color peeling issue ), and they fixed everything on the warranty, so don't worry, they even fixed it in less than a day, .. hope that helped out

For those who have this problem : your phone has been missed in front of the sun or a powerful light.
THis is an UV glue.
>> W.A.R.R.A.N.T.Y

Jojo80 said:
Mine too. Looks exactly the same
Click to expand...
Click to collapse
I know this is a late response to your previous threads but I'm also just experiencing the same problem and wanted to know what ultimately happened when the phone was taken back to the provider? Was it fixed, was it replaced under warranty?

baijuvn said:
I know this is a late response to your previous threads but I'm also just experiencing the same problem and wanted to know what ultimately happened when the phone was taken back to the provider? Was it fixed, was it replaced under warranty?
Click to expand...
Click to collapse
some people have got it warrantied it also happens on the note 5 horribly some have had to try many times before warranty it is a defect by manufacturer

same issue peeling of from the inside on the upper left corner.

Note 20 Ultra 5G - Paint chipped??

I have a Samsung Galaxy Note 20 Ultra 5G, i have left on all the original coverings and added a Spigen Neo Hybrid case which i had for my S10+... i clean my device weekly and it seems that despite it being in a case and screen protected etc. the paint along the bottom of the screen (where the screen meets the bottom) appears to have chipped off along the edge. Has anyone else had this kind of issue with theirs, its not been dropped or anything... pretty annoyed that my black phone has a nice shiny silver chip out of the bottom... I have a Galaxy Watch that has been around quite a bit and has stood the test alot better than this £1200 phone protected by cases and covers... quite disappointed...
EDIT: Finally got a pic...
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

Pics?

Sounds like a manufacturing defect ie improperly prepped metal

If your within any relevant cooling off period then send it back for a refund or replacement.
If they question the chip explain what's happened and see what they say.
Be prepared for them suggesting it's user caused however

I'll try and get a pic, will have to use the Mrs phone to do so ? I've had it a month now so well outside of the colling off periods, will get a pic and post later

IllogicalCpt said:
I'll try and get a pic, will have to use the Mrs phone to do so I've had it a month now so well outside of the colling off periods, will get a pic and post later
Click to expand...
Click to collapse
All along the bottom edge is definitely a manufacturer defect. Of course I assuming you don't use MEK to clean your screen
One concern is if the damage goes below the glass it will breach the seal and may allow water, moisture and dust to get inside.
If that's the case it should to be replaced.

IllogicalCpt said:
I have a Samsung Galaxy Note 20 Ultra 5G, i have left on all the original coverings and added a Spigen Neo Hybrid case which i had for my S10+... i clean my device weekly and it seems that despite it being in a case and screen protected etc. the paint along the bottom of the screen (where the screen meets the bottom) appears to have chipped off along the edge. Has anyone else had this kind of issue with theirs, its not been dropped or anything... pretty annoyed that my black phone has a nice shiny silver chip out of the bottom... I have a Galaxy Watch that has been around quite a bit and has stood the test alot better than this £1200 phone protected by cases and covers... quite disappointed...
Click to expand...
Click to collapse
I had something similar to what your describing happen on my s10 and s20. For some reason I've always had better luck with the Notes. Would return the S series until I finally got one that was solid.

Samsung should have gone with an anodized finish... goofballs.

edit: for some reason the pic isn't loading, direct URL
https://forum.xda-developers.com/picture.php?albumid=16573&pictureid=61161

What, what, what? That image gave me spacial disorientation.
I see what maybe looks like a small nick...

Result, I finally got 5 minutes to nip into the o2 shop and ask for their opinion, they told me to contact samsung... so I did a samsung chat, who then told me to call samsung, after 4 attempts at getting through to the right people they then told me to call O2... so I did an O2 chat and after being transferred 3 times and arguing the fact my phone was still within the 30 day period they have agreed to swap it... wonder why I put off contacting anyone ?

blackhawk said:
What, what, what? That image gave me spacial disorientation.
I see what maybe looks like a small nick...
Click to expand...
Click to collapse
Yeah It was difficult to describe to as its silver on black its standing out like a sore thumb to me... considering it was under protection too... I have not tried to overplay how big it is to anyone I have mentioned it too, and most people would probably move on with their lives, but I have a bit of obsessive compulsion to keep my devices looking new and this happening through no fault of my own has been driving me mad

Good to hear you achieved a satisfactory.
In the Uk its the seller of the phone that applies the warranty so it was right to contact o2.

IllogicalCpt said:
Yeah It was difficult to describe to as its silver on black its standing out like a sore thumb to me... considering it was under protection too... I have not tried to overplay how big it is to anyone I have mentioned it too, and most people would probably move on with their lives, but I have a bit of obsessive compulsion to keep my devices looking new and this happening through no fault of my own has been driving me mad
Click to expand...
Click to collapse
The image isn't that good plus no stereoscopic vision on it.
Looks like impact damage but could have happened during production or assembly.
Doesn't look like the case seal is compromised.
I be inclined to send it back especially if I knew it wasn't caused by me. That's a lot of down time though.
If the case seal is intact ie it's a clean nick with no hairline fractures extending under the screen, your call.
If it's covered by the case, you seldom see it.
When you eventually have it serviced you could have the frame replaced but Samsung certainly won't cover it then.
Meh, I feel your pain

I have same issue! Top left corner, bottom left corner, and in between those 2 corners paint is peeling off. it's 2 month old phone, never dropped, always in my hands... Damn it's 1400eur phone with most quality issues...
Green tinted display, heat issues, paint peeling off, etc...