hello i just have 2 months with my samsung s6, its the unlocked international version!! and the screen suddenly started peeling off, like if it had a screen protector and suddenly loosed its glue! here are some photos, does anyone had this same problem? thanks
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Stupid question here but did you remove the protective film it ships with after you opened the box?
jlugo98 said:
hello i just have 2 months with my samsung s6, its the unlocked international version!! and the screen suddenly started peeling off, like if it had a screen protector and suddenly loosed its glue! here are some photos, does anyone had this same problem? thanks
Click to expand...
Click to collapse
here are the 2 pictures!!
http://i716.photobucket.com/albums/ww170/jlugo98/jlugo98131/20150821_135059_zpsedjhoczs.jpg
http://i716.photobucket.com/albums/ww170/jlugo98/jlugo98131/20150821_135044_zpshipzfatf.jpg
yes buddy!
BCSC said:
Stupid question here but did you remove the protective film it ships with after you opened the box?
Click to expand...
Click to collapse
yes buddy!! check the 2 photos i just added!
jlugo98 said:
yes buddy!! check the 2 photos i just added!
Click to expand...
Click to collapse
Please dont take that as me being a ****, I just wanted to be certain. My brother in law was complaining about the poor quality of photos on his Note camera for a year until I noticed he didn't peel back the plastic. Nothing personal, but Ive seen it before.
That looks to me to be the same problem Samsung had with their 'Touch of Color' line of TV's. Somehow the color and glass failed to bond correctly and you would see a peel effect between the bezels on the TV. You certainly have a defect there and if possible should have it replaced. If your problem is the same as the TOC tv's then eventually when that peeling progresses there will be nothing bonding your glass to the frame.
It may have caused by subjecting a black phone to heat like on a car dashboard on a sunny day.
Sent from my SM-N910U using Tapatalk
I have the same problem on my white S6. I am going to see if AT&T will warranty it.
Take to the warranty.
Please share your experience if you took it to the service center.
Similar Problem
Hello All,
I know this is a late response to your previous threads but I'm just experiencing the same problem and wanted to know what ultimately happened when the phone was taken back to the provider? Was it fixed, was it replaced under warranty?
Mine too. Looks exactly the same
Same problem. Just started looking around to see if others were experiencing the same issue.
same here. only for is left down corner.
Dame here on two whithe S6. First I thought it was by heat but this happened to me after my phone fell and hit the upper left corner on floor. It was using protective case but there were damage on aluminum frame and the white plastic of screen glass started peeling off.
Same issue with an S6 I've owned for a couple years. Screen is peeling under the glass on the top left of the device as seen in other photos. AT&T will not help because the device is out of warranty, and when I asked Samsung to cover this defect in materials/craftmanship :
Samsung has temporarily suspended out of warranty repairs due to current business conditions.
Click to expand...
Click to collapse
had something similar in my s7, probably by dropping it, or overheating issues,, however,, i had something with my usb port and went to samsung care center to fix it,,... they fixed the phone, and replaced the lcd and glass and mentioned ( color peeling issue ), and they fixed everything on the warranty, so don't worry, they even fixed it in less than a day, .. hope that helped out
For those who have this problem : your phone has been missed in front of the sun or a powerful light.
THis is an UV glue.
>> W.A.R.R.A.N.T.Y
Jojo80 said:
Mine too. Looks exactly the same
Click to expand...
Click to collapse
I know this is a late response to your previous threads but I'm also just experiencing the same problem and wanted to know what ultimately happened when the phone was taken back to the provider? Was it fixed, was it replaced under warranty?
baijuvn said:
I know this is a late response to your previous threads but I'm also just experiencing the same problem and wanted to know what ultimately happened when the phone was taken back to the provider? Was it fixed, was it replaced under warranty?
Click to expand...
Click to collapse
some people have got it warrantied it also happens on the note 5 horribly some have had to try many times before warranty it is a defect by manufacturer
same issue peeling of from the inside on the upper left corner.
Related
Just got my Note 3 and I'm loving it. However, I recently noticed upon closer examination of my screen that there is a permanent smudge mark that ceases to go away. It only appears when there is a large build-up of normal smudges or when I breathe on the screen.
Here is what it looks like:
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Anyone else have this issue? To check, just breathe onto the screen creating that fog-like cover.
From what I have gathered, it is "oleophobic screen coating" wearing off but I have had my Note 3 for four days so it has not gotten that much usage.
I don't have that problem. Does this only happen when you have smudges or breathe on it? If so then I would suggest a screen protector either tempered or film.
Sent from my SM-N900P using Tapatalk
mikemq2003 said:
I don't have that problem. Does this only happen when you have smudges or breathe on it? If so then I would suggest a screen protector either tempered or film.
Sent from my SM-N900P using Tapatalk
Click to expand...
Click to collapse
Once I wipe the screen of all smudges, it goes away. But as soon as there are more smudges it becomes visible.
Is it worth exchanging?
If you are within you return policy date then yes I would. I'm the type of person if I knew it was there even though I don't see it it would bother me lol.
Sent from my SM-N900P using Tapatalk
Anyone else?
cyberprodigy said:
Anyone else?
Click to expand...
Click to collapse
Mine seems OK, I'd suggest bringing it back also. If it is the coating of the screen vanishing this fast then that's a build issue. - could also cause weaknesses to the screen any time further down the line.
cyberprodigy said:
Anyone else?
Click to expand...
Click to collapse
I have the exact same issue. My smudge is alot bigger. Its horizontal a little above center of the screen and about an inch long. It drives me crazy. I can wipe my screen completely smudge free and if I breath on it, there it is! It is starting to exceed the limits of my OCD medication!! :banghead:
Edit: Mine was like this since day one and noticed it about 10 minutes after purchase.
cyberprodigy said:
Just got my Note 3 and I'm loving it. However, I recently noticed upon closer examination of my screen that there is a permanent smudge mark that ceases to go away. It only appears when there is a large build-up of normal smudges or when I breathe on the screen.
Here is what it looks like:
View attachment 2427122
Anyone else have this issue? To check, just breathe onto the screen creating that fog-like cover.
From what I have gathered, it is "oleophobic screen coating" wearing off but I have had my Note 3 for four days so it has not gotten that much usage.
Click to expand...
Click to collapse
I have never seen anything like that before. If that was my phone i would be seeking a replacement ASAP!!!!
i have the exact same issue here, except the location, which makes it interessting:
mine is exact over the place of the indicator LED, and goes up to the top in a "U" form!
and i do not know why, but i did not encountered it before. could the light (and the minimal
temperature) from the led has something to do with this?
Probably is the coating worn off. I had something similar on my old phone. I ended up polishing the entire screen with a little bit of white toothpaste to remove coating elsewhere and give it a better appearance.
Wow I didn't think there we some many cases like this. What the hell is Samsung doing to these screens?
Reading this thread. .. It's just unbelievable that you guys haven't gone and got a replacement. No way should you be having any of these issues on an expensive flagship phone. Take it back is all I'm going to say. I haven't got it. ... If I breath on it the fog disappears Just as Fast as it came. ..
Sent from my SM-N9005 using Tapatalk
I agree. I would of taking this piece of crap back. I have already had one replacement. These phones man I swear.
I hope they replace everybody's phones. We pay to much money for crap like that to happen.
Again, I WILL NEVER BUY AN AT&T PHONE OR SAMSUNG PHONE AGAIN IN MY LIFE. IM DONE.
Hello Google phones.
LuckyColdJohnson said:
I WILL NEVER BUY AN AT&T PHONE OR SAMSUNG PHONE AGAIN IN MY LIFE. IM DONE.
Hello Google phones.
Click to expand...
Click to collapse
You do realize that eventually you will get a Google phone with a defect? WHERE WILL YOU TURN THEN?
HELLO, WINDOWS PHONE
I've walked on the top corner of my note 4. Since then, a stain appeared ont the screen. That stain keeps growing covering up the display day after day. It is dark at the center, blue in the midlle and purple at its ending side. What must I do to remove it? Please, can anyone advice me.
Hello everyone.
I'd like to ask you to take a closer look to the gaps between screen and chasis, do you have in some places around light when the screen is on? You must look at this in dark place.
Sent from my D6603 using XDA Free mobile app
No light from the gap. I just measured as I'm sending mine back, I have no gap on the left and a rather big one on the right side. It's 0.25mm at any point and 0.30 mm at the widest.
In a another Forum 5 user has the same problem with the light in the gap.
I have 2 gaps in my 3rd replacement.
One either side of the bezel at the bottom. To me that seemed like an obvious place where the phone would allow water in. I submerged it in water for 15 mins, and yep, it allowed water into the device. The back of the phone now makes a clicking/cracking sound when even slight pressure is applied, presumably the glass sticking to the internals.
I won't ever be buying or using a Sony phone ever again. Their quality control is non existant.
Either gonna be a note 4 or nexus 6 next I think. I'd advise people to keep away from the Z3 unless you can be bothered with constant replacements till you get a good one, just like you need to with any Apple product.
For a £500 phone its a joke.
DennisDD78 said:
Hello everyone.
I'd like to ask you to take a closer look to the gaps between screen and chasis, do you have in some places around light when the screen is on? You must look at this in dark place.
Sent from my D6603 using XDA Free mobile app
Click to expand...
Click to collapse
I can confirm that I have a little gap I the top right corner between the glass and metal frame, closest to micro sd card slot. A little light does bleed from this gap, does anyone think that this will affect the waterproofing of the phone? With all the other problems people have mentioned I'm worried about sending for a replacement and getting a phone with more problems. Other than that small issue my z3 is without any other issues.
Sent from my D6603 using Tapatalk
ronak47 said:
I can confirm that I have a little gap I the top right corner between the glass and metal frame, closest to micro sd card slot. A little light does bleed from this gap, does anyone think that this will affect the waterproofing of the phone? With all the other problems people have mentioned I'm worried about sending for a replacement and getting a phone with more problems. Other than that small issue my z3 is without any other issues.
Sent from my D6603 using Tapatalk
Click to expand...
Click to collapse
Try with a pressure test using cpu-z. Check the thread about a failed waterproofing test in general section. I wrote there too
My screen seems evenly set but I have light bleed all along the right side of the frame with intervals in between. I took picture with my sister's GS4, it looks worse in real life than the pics.
Should I get a replacement?
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Yes you should. I bought a z3 two weeks ago, same problems (light bleed, gaps....)... I sent it back... Now, I'm waiting for good news about that, and hoping, with new batches, Sony can solve those problems
I managed to get cross shipping though they are on backorder at TMO, sending my old one tomm itself. They wanted to charge $50 restocking at first lol. By the way you cannot exchange at a store for pre-orders, even if done at a store.
Damn! My Z3 also seems to have this gap!
I just posted a thread on how my phone got water damaged, I'm beginning to think that gap may be responsible for what happened.
Any pics of the light bleed? Have you seen mine?
I have some minor light bleed along the left side of my device. It is only visible when I turn up the brightness to maximum. I was afraid to water test my phone because of this bit of light bleed but my girlfriend decided to dunk my phone anyways -_-. "you paid for a water proof phone it better be water proof!" Can't argue with that. Dropped it into a bowl of water and brought it back out pretty quickly. No issues yet.
Yup I can confirm the gap.I've also tested phones waterproofing But there is no harm
ronak47 said:
I can confirm that I have a little gap I the top right corner between the glass and metal frame, closest to micro sd card slot. A little light does bleed from this gap, does anyone think that this will affect the waterproofing of the phone? With all the other problems people have mentioned I'm worried about sending for a replacement and getting a phone with more problems. Other than that small issue my z3 is without any other issues.
Sent from my D6603 using Tapatalk
Click to expand...
Click to collapse
You I can confirm the gap in upper left corner in my xperia z3, I also put it under water for 20 minutes... But there is no harm to phone at all, then also if that gap irritates you u should probably submit your phone for replacement
Does anyone have a slight gap between the glass the the frame of the phone?
Slight gap at the back (volume button side) where i can fit a piece of paper while the other side is sealed tight.
Holy crap! I have it too!
Just fit a sheet of paper in it. The other side is sealed though.
It might be normal then. I just want to be sure thats not gonna affect the water resistance, but i took this in the shower on day 1 already with no issues.
Johno_Jan said:
Holy crap! I have it too!
Just fit a sheet of paper in it. The other side is sealed though.
It might be normal then. I just want to be sure thats not gonna affect the water resistance, but i took this in the shower on day 1 already with no issues.
Click to expand...
Click to collapse
Ahahah, that's good to know!
I have the same. My first unit I had a misaligned screen but no gaps. Yesterday got two replacements with both pretty big gaps. You can see some internal parts where the power button and volume rockers are.
Now getting my 3rd replacement.
same here. probably defective mounting in the production plant
Sent from my SM-G930F using Tapatalk
same here! do you think we should get a replacement or just continue using it, and exchange 2 or 3 months down the road with a newer batch?
berrytarts said:
same here! do you think we should get a replacement or just continue using it, and exchange 2 or 3 months down the road with a newer batch?
Click to expand...
Click to collapse
Exchange after 2/3 months. Is it even possible? Carrier? or Unlocked? Which retailer?
---------- Post added at 05:57 AM ---------- Previous post was at 05:49 AM ----------
Kapitein187 said:
I have the same. My first unit I had a misaligned screen but no gaps. Yesterday got two replacements with both pretty big gaps. You can see some internal parts where the power button and volume rockers are.
Now getting my 3rd replacement.
Click to expand...
Click to collapse
Wow! you guys are lucky man. You guys can get a replacement (for silly issue) until you get a perfect piece. In my place the dealer will be like 'Is this guy crazy?' and finally will give you a replacement after lots of arguments with a frustrated face. How do you deal with circumstances like when going with a 'Display color uniformity' issue?
can anyone send pic pls......
Sheryl John said:
Exchange after 2/3 months. Is it even possible? Carrier? or Unlocked? Which retailer?
---------- Post added at 05:57 AM ---------- Previous post was at 05:49 AM ----------
Wow! you guys are lucky man. You guys can get a replacement (for silly issue) until you get a perfect piece. In my place the dealer will be like 'Is this guy crazy?' and finally will give you a replacement after lots of arguments with a frustrated face. How do you deal with circumstances like when going with a 'Display color uniformity' issue?
Click to expand...
Click to collapse
not sure.. I just need confirmation that this gap doesnt cause any issues with water contact..... that's all haha. If it does, then there's no reason for them to reject my request for an exchange. But in my country I think they exchange with refurbished units. so. I might not do it if there isn't any issues with water resistance.
my device is unlocked and bought without carrier. in singapore all devices are unlocked
berrytarts said:
not sure.. I just need confirmation that this gap doesnt cause any issues with water contact..... that's all haha. If it does, then there's no reason for them to reject my request for an exchange. But in my country I think they exchange with refurbished units. so. I might not do it if there isn't any issues with water resistance.
my device is unlocked and bought without carrier. in singapore all devices are unlocked
Click to expand...
Click to collapse
After watching the teardown video, it looks like the source of the sealing is the glue that affixes the glass. I don't think the bezel contributes much to the waterproofing. I could be wrong, though.
omg I noticed that too!
Also, i can feel the metal bit sticking out a bit more on the volume side
Pics? I use a silicon cover so I can't see it.
Sended from my Samsung Galaxy S7 Edge Gold Platinum
same here, my device is month 03.
Someone posted these(quite interesting) on Samsung's facebook:
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The first image seems to be similar to my phone. I don't understand the second image tho.
Sended from my Samsung Galaxy S7 Edge Gold Platinum
turtuv said:
The first image seems to be similar to my phone. I don't understand the second image tho.
Sended from my Samsung Galaxy S7 Edge Gold Platinum
Click to expand...
Click to collapse
Looks like the difference between the left side and the right side of the phone. Notice the left side doesn't have the gap
He claims that the white version has a back glass askewed and this is a top and bottom part of one side.
vhc: Nope, that was a problem of the black one.
My phone is looking normal to me.
Sended from my Samsung Galaxy S7 Edge Gold Platinum
c3cilka said:
He claims that the white version has a back glass askewed and this is a top and bottom part of one side.
vhc: Nope, that was a problem of the black one.
Click to expand...
Click to collapse
oh apologies
I have a Samsung Galaxy Note 20 Ultra 5G, i have left on all the original coverings and added a Spigen Neo Hybrid case which i had for my S10+... i clean my device weekly and it seems that despite it being in a case and screen protected etc. the paint along the bottom of the screen (where the screen meets the bottom) appears to have chipped off along the edge. Has anyone else had this kind of issue with theirs, its not been dropped or anything... pretty annoyed that my black phone has a nice shiny silver chip out of the bottom... I have a Galaxy Watch that has been around quite a bit and has stood the test alot better than this £1200 phone protected by cases and covers... quite disappointed...
EDIT: Finally got a pic...
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Pics?
Sounds like a manufacturing defect ie improperly prepped metal
If your within any relevant cooling off period then send it back for a refund or replacement.
If they question the chip explain what's happened and see what they say.
Be prepared for them suggesting it's user caused however
I'll try and get a pic, will have to use the Mrs phone to do so ? I've had it a month now so well outside of the colling off periods, will get a pic and post later
IllogicalCpt said:
I'll try and get a pic, will have to use the Mrs phone to do so I've had it a month now so well outside of the colling off periods, will get a pic and post later
Click to expand...
Click to collapse
All along the bottom edge is definitely a manufacturer defect. Of course I assuming you don't use MEK to clean your screen
One concern is if the damage goes below the glass it will breach the seal and may allow water, moisture and dust to get inside.
If that's the case it should to be replaced.
IllogicalCpt said:
I have a Samsung Galaxy Note 20 Ultra 5G, i have left on all the original coverings and added a Spigen Neo Hybrid case which i had for my S10+... i clean my device weekly and it seems that despite it being in a case and screen protected etc. the paint along the bottom of the screen (where the screen meets the bottom) appears to have chipped off along the edge. Has anyone else had this kind of issue with theirs, its not been dropped or anything... pretty annoyed that my black phone has a nice shiny silver chip out of the bottom... I have a Galaxy Watch that has been around quite a bit and has stood the test alot better than this £1200 phone protected by cases and covers... quite disappointed...
Click to expand...
Click to collapse
I had something similar to what your describing happen on my s10 and s20. For some reason I've always had better luck with the Notes. Would return the S series until I finally got one that was solid.
Samsung should have gone with an anodized finish... goofballs.
edit: for some reason the pic isn't loading, direct URL
https://forum.xda-developers.com/picture.php?albumid=16573&pictureid=61161
What, what, what? That image gave me spacial disorientation.
I see what maybe looks like a small nick...
Result, I finally got 5 minutes to nip into the o2 shop and ask for their opinion, they told me to contact samsung... so I did a samsung chat, who then told me to call samsung, after 4 attempts at getting through to the right people they then told me to call O2... so I did an O2 chat and after being transferred 3 times and arguing the fact my phone was still within the 30 day period they have agreed to swap it... wonder why I put off contacting anyone ?
blackhawk said:
What, what, what? That image gave me spacial disorientation.
I see what maybe looks like a small nick...
Click to expand...
Click to collapse
Yeah It was difficult to describe to as its silver on black its standing out like a sore thumb to me... considering it was under protection too... I have not tried to overplay how big it is to anyone I have mentioned it too, and most people would probably move on with their lives, but I have a bit of obsessive compulsion to keep my devices looking new and this happening through no fault of my own has been driving me mad
Good to hear you achieved a satisfactory.
In the Uk its the seller of the phone that applies the warranty so it was right to contact o2.
IllogicalCpt said:
Yeah It was difficult to describe to as its silver on black its standing out like a sore thumb to me... considering it was under protection too... I have not tried to overplay how big it is to anyone I have mentioned it too, and most people would probably move on with their lives, but I have a bit of obsessive compulsion to keep my devices looking new and this happening through no fault of my own has been driving me mad
Click to expand...
Click to collapse
The image isn't that good plus no stereoscopic vision on it.
Looks like impact damage but could have happened during production or assembly.
Doesn't look like the case seal is compromised.
I be inclined to send it back especially if I knew it wasn't caused by me. That's a lot of down time though.
If the case seal is intact ie it's a clean nick with no hairline fractures extending under the screen, your call.
If it's covered by the case, you seldom see it.
When you eventually have it serviced you could have the frame replaced but Samsung certainly won't cover it then.
Meh, I feel your pain
I have same issue! Top left corner, bottom left corner, and in between those 2 corners paint is peeling off. it's 2 month old phone, never dropped, always in my hands... Damn it's 1400eur phone with most quality issues...
Green tinted display, heat issues, paint peeling off, etc...
So I've noticed that the underside of my screen at the top is peeling I was wondering should I claim warranty on this because it doesn't look right
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The display from the glass? Not a factory installed screen protector?
Yes, a big hardware fail..
Nothing should be peeling off assuming it is without any 3rd party screen protector
The screen is made of glass so the only thing that can peel off is a screen protector, provided either by Samsung or a 3rd party.
neilth said:
The screen is made of glass so the only thing that can peel off is a screen protector, provided either by Samsung or a 3rd party.
Click to expand...
Click to collapse
The AMOLED display panel can pull away from the glass internally... which I think is what the fuss is about.
oh no! Claim Warranty, demand your money back or replacement. This will only get worse.
I didn't want to see this ever again. I'm so sorry you got this too. The same exact thing happened to me with my S21 Ultra a year back. It took me some time to convince Samsung to give me my money back. It was a nightmare that I hoped nobody else would have to go through.
Here it is. It's 4 pages long but worth the read. I had to go through the Consumer Court to get my refund for the phone. Samsung's Support is a cluster f..k- nothing I would wish upon my worst enemy.
S21 Ultra top screen delamination?
Hi all, I've just noticed something on my S21 Ultra at the top of the screen. I am curious whether this is normal or whether I should be concerned. Once you notice something like this it's of course haunting you every time you look at your...
forum.xda-developers.com
Your first image is EXACTLY what I've seen on my S21 Ultra.
What can happen is that the LOCA fails and the actual screen lifts off from the glass. Question: have you used a UV cured tempered glass screen protector at any time?
derausgewanderte said:
oh no! Claim Warranty, demand your money back or replacement. This will only get worse.
I didn't want to see this ever again. I'm so sorry you got this too. The same exact thing happened to me with my S21 Ultra a year back. It took me some time to convince Samsung to give me my money back. It was a nightmare that I hoped nobody else would have to go through.
Here it is. It's 4 pages long but worth the read. I had to go through the Consumer Court to get my refund for the phone. Samsung's Support is a cluster f..k- nothing I would wish upon my worst enemy.
S21 Ultra top screen delamination?
Hi all, I've just noticed something on my S21 Ultra at the top of the screen. I am curious whether this is normal or whether I should be concerned. Once you notice something like this it's of course haunting you every time you look at your...
forum.xda-developers.com
Your first image is EXACTLY what I've seen on my S21 Ultra.
What can happen is that the LOCA fails and the actual screen lifts off from the glass. Question: have you used a UV cured tempered glass screen protector at any time?
Click to expand...
Click to collapse
Yes I used whitestone dome glass
rayraycarter4 said:
Yes I used whitestone dome glass
Click to expand...
Click to collapse
I PMed you. I've only seen this twice so far. Yours and mine. People initially looked at this and thought this guy is making stuff up that doesn't exist. It's also hard to see, but once you see it, it's unseeable. It took three guys at the repair shop to convince one of them that there is a manufacturing defect.
rayraycarter4 said:
Yes I used whitestone dome glass
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The whitestone has nothing to do with this.
Manufacturer defect. Since Samsung went to variable rate displays there been numerous display problems. Other manufacturers also had many issues with the variable rate technology, mostly color calibration, flickering, but also failures.
The N10+'s had very few display failures. This one in my hands will be 3 yo in September and is still looks and tests perfect. Personally I'm not pleased with Samsung's offerings since the N10+ for numerous reasons, the above are some of them!
Were you able to get a warranty replacement for this? Having the same issue