Gap between glass and frame - Samsung Galaxy S7 Questions and Answers

Does anyone have a slight gap between the glass the the frame of the phone?
Slight gap at the back (volume button side) where i can fit a piece of paper while the other side is sealed tight.

Holy crap! I have it too!
Just fit a sheet of paper in it. The other side is sealed though.
It might be normal then. I just want to be sure thats not gonna affect the water resistance, but i took this in the shower on day 1 already with no issues.

Johno_Jan said:
Holy crap! I have it too!
Just fit a sheet of paper in it. The other side is sealed though.
It might be normal then. I just want to be sure thats not gonna affect the water resistance, but i took this in the shower on day 1 already with no issues.
Click to expand...
Click to collapse
Ahahah, that's good to know!

I have the same. My first unit I had a misaligned screen but no gaps. Yesterday got two replacements with both pretty big gaps. You can see some internal parts where the power button and volume rockers are.
Now getting my 3rd replacement.

same here. probably defective mounting in the production plant
Sent from my SM-G930F using Tapatalk

same here! do you think we should get a replacement or just continue using it, and exchange 2 or 3 months down the road with a newer batch?

berrytarts said:
same here! do you think we should get a replacement or just continue using it, and exchange 2 or 3 months down the road with a newer batch?
Click to expand...
Click to collapse
Exchange after 2/3 months. Is it even possible? Carrier? or Unlocked? Which retailer?
---------- Post added at 05:57 AM ---------- Previous post was at 05:49 AM ----------
Kapitein187 said:
I have the same. My first unit I had a misaligned screen but no gaps. Yesterday got two replacements with both pretty big gaps. You can see some internal parts where the power button and volume rockers are.
Now getting my 3rd replacement.
Click to expand...
Click to collapse
Wow! you guys are lucky man. You guys can get a replacement (for silly issue) until you get a perfect piece. In my place the dealer will be like 'Is this guy crazy?' and finally will give you a replacement after lots of arguments with a frustrated face. How do you deal with circumstances like when going with a 'Display color uniformity' issue?

can anyone send pic pls......

Sheryl John said:
Exchange after 2/3 months. Is it even possible? Carrier? or Unlocked? Which retailer?
---------- Post added at 05:57 AM ---------- Previous post was at 05:49 AM ----------
Wow! you guys are lucky man. You guys can get a replacement (for silly issue) until you get a perfect piece. In my place the dealer will be like 'Is this guy crazy?' and finally will give you a replacement after lots of arguments with a frustrated face. How do you deal with circumstances like when going with a 'Display color uniformity' issue?
Click to expand...
Click to collapse
not sure.. I just need confirmation that this gap doesnt cause any issues with water contact..... that's all haha. If it does, then there's no reason for them to reject my request for an exchange. But in my country I think they exchange with refurbished units. so. I might not do it if there isn't any issues with water resistance.
my device is unlocked and bought without carrier. in singapore all devices are unlocked

berrytarts said:
not sure.. I just need confirmation that this gap doesnt cause any issues with water contact..... that's all haha. If it does, then there's no reason for them to reject my request for an exchange. But in my country I think they exchange with refurbished units. so. I might not do it if there isn't any issues with water resistance.
my device is unlocked and bought without carrier. in singapore all devices are unlocked
Click to expand...
Click to collapse
After watching the teardown video, it looks like the source of the sealing is the glue that affixes the glass. I don't think the bezel contributes much to the waterproofing. I could be wrong, though.

omg I noticed that too!
Also, i can feel the metal bit sticking out a bit more on the volume side

Pics? I use a silicon cover so I can't see it.
Sended from my Samsung Galaxy S7 Edge Gold Platinum

same here, my device is month 03.

Someone posted these(quite interesting) on Samsung's facebook:
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The first image seems to be similar to my phone. I don't understand the second image tho.
Sended from my Samsung Galaxy S7 Edge Gold Platinum

turtuv said:
The first image seems to be similar to my phone. I don't understand the second image tho.
Sended from my Samsung Galaxy S7 Edge Gold Platinum
Click to expand...
Click to collapse
Looks like the difference between the left side and the right side of the phone. Notice the left side doesn't have the gap

He claims that the white version has a back glass askewed and this is a top and bottom part of one side.
vhc: Nope, that was a problem of the black one.

My phone is looking normal to me.
Sended from my Samsung Galaxy S7 Edge Gold Platinum

c3cilka said:
He claims that the white version has a back glass askewed and this is a top and bottom part of one side.
vhc: Nope, that was a problem of the black one.
Click to expand...
Click to collapse
oh apologies

Related

WATERPROOF CASE - summer is comming

HELLO EVERYONE
Since the summer is comming, some of you (like me) would like to shoot under water.
I guess I found my case for a beach.
AMAZON
MOBILEZAP
VIDEO on youtube
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Nice case. $100USD, ridiculous.
augie7107 said:
Nice case. $100USD, ridiculous.
Click to expand...
Click to collapse
100 is too much. But about 50 in amazon, and it gets better. My phone is in warranty process now, so i`ll wait till next week and order one. When I do, I`ll post some review.
augie7107 said:
Nice case. $100USD, ridiculous.
Click to expand...
Click to collapse
Just wait for one of those 50% off accessories coupons from HTC and get it for $40 on their website.
m4jkee said:
100 is too much. But about 50 in amazon, and it gets better. My phone is in warranty process now, so i`ll wait till next week and order one. When I do, I`ll post some review.
Click to expand...
Click to collapse
Let me know how it is with a glass screen protector.
I love having waterproof cases so I couldn't help myself and thank god for HTC Champions. Was able to snag one up for 67.83 with 3-8 day shipping from their discount store we'll see how it performs right now I've been using my 6 Plus due to having a lifeproof on it now.
EDIT: Saw it on B&H Photo for $69.99 http://www.bhphotovideo.com/c/product/1130870-REG/htc_99h_20088_00_active_case_for_htc.html
Tried a waterproof case. But it can't do the normal use underwater.
I ordered one. I'll review it once it arrives next week (B&H has it for $70).
yyy999deba said:
Tried a waterproof case. But it can't do the normal use underwater.
Click to expand...
Click to collapse
What do you mean? Of course you can't use a touch screen under water; that's the nature of the beast. Or do you mean that this HTC case isn't actually water resistant?
Just got mine. Fits fine with the .33 mm glass protector.
My one qualm is that you have to get used to pressing the buttons. Maybe it's the screen protector offsetting them, but the case clicks if you push the buttons wrong, possibly allowing air/water in.
PcFish said:
Just got mine. Fits fine with the .33 mm glass protector.
My one qualm is that you have to get used to pressing the buttons. Maybe it's the screen protector offsetting them, but the case clicks if you push the buttons wrong, possibly allowing air/water in.
Click to expand...
Click to collapse
That is probably due to your thick glass screen protector. Here's a video that explains why (it's on an iPhone 6 Plus, but the principal applies):
Also, (with me being paranoid with things like that,) because you've attempted to snap your case shut with such a thick screen protector installed, it would cause me (personally) to now distrust the water resisting ability of the cases seals, since you've now stretched the locking mechanisms.
I know .It can't do the normal use under the water. but even not under the water.
yyy999deba said:
I know .It can't do the normal use under the water. but even not under the water.
Click to expand...
Click to collapse
Are you saying that the case reduces functionality in general?
Yes, So do you have one workable for me?
Wow. $100 for a case, it's too expensive for me:crying:
It came today. Passed the initial soak test with no issue. Put my phone in, noticed that the buttons weren't responsive.
As it turns out, I didn't have the case snapped together properly. And the top will not stay snapped properly, and if you press on the back, the side with the volume buttons undoes its proper seal.
HTCs box says to contact the retailer, so I've reached out to B&H. Hopefully it was a manufacturing defect and not that my M9 is fatter than others'.
I got mine late last week, and while it is plenty waterproof, the ports for the usb charger are much too small for anything but the pen cable. As i use a car dock almost daily that has a special connector, that isn't going to work, so I'm gonna return it.
OGhoul said:
It came today. Passed the initial soak test with no issue. Put my phone in, noticed that the buttons weren't responsive.
As it turns out, I didn't have the case snapped together properly. And the top will not stay snapped properly, and if you press on the back, the side with the volume buttons undoes its proper seal.
HTCs box says to contact the retailer, so I've reached out to B&H. Hopefully it was a manufacturing defect and not that my M9 is fatter than others'.
Click to expand...
Click to collapse
Yeah, exactly the same issue as mine. Takes a bit of pressure to snap the buttons into place, and the top doesn't stay shut.
PcFish said:
Yeah, exactly the same issue as mine. Takes a bit of pressure to snap the buttons into place, and the top doesn't stay shut.
Click to expand...
Click to collapse
My replacement from B&H should be here tomorrow. The first thing I'm going to do is try to make sure that it snaps shut properly. If not, I'm not risking my phone in it, and HTC will have made me sad.
Expensive
sever-barre said:
Expensive
Click to expand...
Click to collapse
Not really.
---------- Post added at 10:05 AM ---------- Previous post was at 09:58 AM ----------
I received my replacement from B&H.
This one seals fairly better than the first, however still not as completely as the instruction booklet would have me believe. It passed the water test fine. I even dropped it from chest height into a cooler full of ice water and pop to impress my coworkers, and it was fine. The issue where you could squeeze it and it'd pop open is reduced on this case, but not completely gone; there's one spot that i can squeeze and the seal will appear to break.
So as of this time, my mini-review is as follows:
Better integrated screen protector than LifeProof can muster.
Better sound than LifeProof (though this is also probably due to the speakers).
Call volume in the ear piece is diminished (as to be expected), so don't expect to be able to take a call in a busy place.
Great hand feel, slim.
Not quite trustworthy (IMO) yet. I'd be fine with it to protect walking to the car, or riding a water ride at an amusement park. I don't know that I'd take it for a swim yet.
I've reached out to HTC on Facebook and Twitter and haven't received a reply yet.
Sensitivity of the screen in the water
Who can tell if the screen is easy to control?

Samgung s6 screen discoloration peel off problem any one had the same?

hello i just have 2 months with my samsung s6, its the unlocked international version!! and the screen suddenly started peeling off, like if it had a screen protector and suddenly loosed its glue! here are some photos, does anyone had this same problem? thanks
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Stupid question here but did you remove the protective film it ships with after you opened the box?
jlugo98 said:
hello i just have 2 months with my samsung s6, its the unlocked international version!! and the screen suddenly started peeling off, like if it had a screen protector and suddenly loosed its glue! here are some photos, does anyone had this same problem? thanks
Click to expand...
Click to collapse
here are the 2 pictures!!
http://i716.photobucket.com/albums/ww170/jlugo98/jlugo98131/20150821_135059_zpsedjhoczs.jpg
http://i716.photobucket.com/albums/ww170/jlugo98/jlugo98131/20150821_135044_zpshipzfatf.jpg
yes buddy!
BCSC said:
Stupid question here but did you remove the protective film it ships with after you opened the box?
Click to expand...
Click to collapse
yes buddy!! check the 2 photos i just added!
jlugo98 said:
yes buddy!! check the 2 photos i just added!
Click to expand...
Click to collapse
Please dont take that as me being a ****, I just wanted to be certain. My brother in law was complaining about the poor quality of photos on his Note camera for a year until I noticed he didn't peel back the plastic. Nothing personal, but Ive seen it before.
That looks to me to be the same problem Samsung had with their 'Touch of Color' line of TV's. Somehow the color and glass failed to bond correctly and you would see a peel effect between the bezels on the TV. You certainly have a defect there and if possible should have it replaced. If your problem is the same as the TOC tv's then eventually when that peeling progresses there will be nothing bonding your glass to the frame.
It may have caused by subjecting a black phone to heat like on a car dashboard on a sunny day.
Sent from my SM-N910U using Tapatalk
I have the same problem on my white S6. I am going to see if AT&T will warranty it.
Take to the warranty.
Please share your experience if you took it to the service center.
Similar Problem
Hello All,
I know this is a late response to your previous threads but I'm just experiencing the same problem and wanted to know what ultimately happened when the phone was taken back to the provider? Was it fixed, was it replaced under warranty?
Mine too. Looks exactly the same
Same problem. Just started looking around to see if others were experiencing the same issue.
same here. only for is left down corner.
Dame here on two whithe S6. First I thought it was by heat but this happened to me after my phone fell and hit the upper left corner on floor. It was using protective case but there were damage on aluminum frame and the white plastic of screen glass started peeling off.
Same issue with an S6 I've owned for a couple years. Screen is peeling under the glass on the top left of the device as seen in other photos. AT&T will not help because the device is out of warranty, and when I asked Samsung to cover this defect in materials/craftmanship :
Samsung has temporarily suspended out of warranty repairs due to current business conditions.
Click to expand...
Click to collapse
had something similar in my s7, probably by dropping it, or overheating issues,, however,, i had something with my usb port and went to samsung care center to fix it,,... they fixed the phone, and replaced the lcd and glass and mentioned ( color peeling issue ), and they fixed everything on the warranty, so don't worry, they even fixed it in less than a day, .. hope that helped out
For those who have this problem : your phone has been missed in front of the sun or a powerful light.
THis is an UV glue.
>> W.A.R.R.A.N.T.Y
Jojo80 said:
Mine too. Looks exactly the same
Click to expand...
Click to collapse
I know this is a late response to your previous threads but I'm also just experiencing the same problem and wanted to know what ultimately happened when the phone was taken back to the provider? Was it fixed, was it replaced under warranty?
baijuvn said:
I know this is a late response to your previous threads but I'm also just experiencing the same problem and wanted to know what ultimately happened when the phone was taken back to the provider? Was it fixed, was it replaced under warranty?
Click to expand...
Click to collapse
some people have got it warrantied it also happens on the note 5 horribly some have had to try many times before warranty it is a defect by manufacturer
same issue peeling of from the inside on the upper left corner.

Gear S2 Classic bezel popped out

HI everyone, recently I stopped using my watch because the bezel ring popped out of my watch. I don't know how to attach it, or if there's another piece missing. I can't return it because I bought it off Amazon a few months back and Samsung says it is not covered by their warranty. Has anyone else have this problem, or know how to attach the bezel back ?
WiseWombat said:
HI everyone, recently I stopped using my watch because the bezel ring popped out of my watch. I don't know how to attach it, or if there's another piece missing. I can't return it because I bought it off Amazon a few months back and Samsung says it is not covered by their warranty. Has anyone else have this problem, or know how to attach the bezel back ?
Click to expand...
Click to collapse
Pictures? That would help.
Same thing happened here.
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WiseWombat said:
HI everyone, recently I stopped using my watch because the bezel ring popped out of my watch. I don't know how to attach it, or if there's another piece missing. I can't return it because I bought it off Amazon a few months back and Samsung says it is not covered by their warranty. Has anyone else have this problem, or know how to attach the bezel back ?
Click to expand...
Click to collapse
How is it not covered under warranty, was it physically damned? Pics would help everyone
I contacted Samsung and they said that somehow this particular situation isn't covered by their warranty.
I created an album on my page, feel free to look through it. I'll gladly add more pictures if necessary too.
Sent from my SM-G925T using XDA-Developers mobile app

			
				
Mine was covered under warranty. Just sent it out today. I bought mine on Amazon but the Samsung store. The warranty says it covers the original owner so if you bought it from an unauthorized retailer, you wouldn't be considered the original owner.
---------- Post added at 05:51 AM ---------- Previous post was at 05:45 AM ----------
I did attach a picture to my first comment but it had to be a link which I guess I can't do until after 10 posts.
Ster1ing said:
Mine was covered under warranty. Just sent it out today. I bought mine on Amazon but the Samsung store. The warranty says it covers the original owner so if you bought it from an unauthorized retailer, you wouldn't be considered the original owner.
---------- Post added at 05:51 AM ---------- Previous post was at 05:45 AM ----------
I did attach a picture to my first comment but it had to be a link which I guess I can't do until after 10 posts.
Click to expand...
Click to collapse
I bought mine through Amazon too, but unlike you I didn't buy it through the Samsung store.
I bumped mine real hard a few months ago and the ring fell off along with 2 of the 3 ball bearings (?) and a round plastic piece that's almost the size of the ring. I placed the plastic piece on the face and then snapped the bezel ring on. It has stayed on since and works fine but I do not have the "click" feel when I twist the ring. I'm assuming the bearings had something do do with that.
newkydawg said:
I bumped mine real hard a few months ago and the ring fell off along with 2 of the 3 ball bearings (?) and a round plastic piece that's almost the size of the ring. I placed the plastic piece on the face and then snapped the bezel ring on. It has stayed on since and works fine but I do not have the "click" feel when I twist the ring. I'm assuming the bearings had something do do with that.
Click to expand...
Click to collapse
That sounds exactly what happened to me, can you post any pictures of the plastic piece? I had no idea it had that.
WiseWombat said:
That sounds exactly what happened to me, can you post any pictures of the plastic piece? I had no idea it had that.
Click to expand...
Click to collapse
Sorry, no pics.
Update
They called me today and said it wasn't covered under warranty because of the damage to the bezel. They wanted me to pay $73. I told them there was no damage to the bezel and it was functional. The ring just popped out and it was more esthetic. I told them I sent pictures and was told it would be covered. She put me on hold and said it was because I didn't sent the ring which I did. She placed me on hold again while she looked at the notes came back and told me they would go ahead and waive the $73.
Ster1ing said:
They called me today and said it wasn't covered under warranty because of the damage to the bezel. They wanted me to pay $73. I told them there was no damage to the bezel and it was functional. The ring just popped out and it was more esthetic. I told them I sent pictures and was told it would be covered. She put me on hold and said it was because I didn't sent the ring which I did. She placed me on hold again while she looked at the notes came back and told me they would go ahead and waive the $73.
Click to expand...
Click to collapse
Thanks for the update Ste1ling, I guess I'll call again and try to tell them the same thing. The rotation function works on my watch, therefore it's no different than your case.
WiseWombat said:
Thanks for the update Ste1ling, I guess I'll call again and try to tell them the same thing. The rotation function works on my watch, therefore it's no different than your case.
Click to expand...
Click to collapse
Try telling them it was a gift maybe.
Putting the bezel back on
newkydawg said:
I bumped mine real hard a few months ago and the ring fell off along with 2 of the 3 ball bearings (?) and a round plastic piece that's almost the size of the ring. I placed the plastic piece on the face and then snapped the bezel ring on. It has stayed on since and works fine but I do not have the "click" feel when I twist the ring. I'm assuming the bearings had something do do with that.
Click to expand...
Click to collapse
Can you describe how you got the bezel back on? Mine came off, I've replaced the springs and bearings, but can't get the bezel to snap back on. :crying:
I have had the same problem with the inner part of the bezel. Having bought it less than 7 months ago from Samsung themselves I was very disappointed when they told me they can't repair it after having it for 3 weeks. It still works somewhat but I'm struggling to find a replacement piece.

S8 screen is prone to cracking. What about the S9 will make it sturdier? Keep S8?

I , along with MANY others, have had their S8 screen crack.
Mine was in a Best Buy Platinum hard case, with a Zagg Glass screen protector, and only fell from my lap to the floor under my office desk.
RIDICULOUS!!!!!
I've never cracked a phone in 25 years of daily use of whatever was the current flagship.
And, the crack spread to the selfie camera and now distorts pictures when using it.
So, I'm trying to learn what improvements are being offered on the S9 that will make is less prone to cracking than the S8, if any.
(I know the unveil is in 2 days, but I believe all the specs have already leaked)
Bottom line, I need to decide whether to buy a new unlocked S9, keep a S8, or try to find a deal on a leftover S7.
Thanks in advance.
tt c6 said:
I , along with MANY others, have had their S8 screen crack.
Mine was in a Best Buy Platinum hard case, with a Zagg Glass screen protector, and only fell from my lap to the floor under my office desk.
RIDICULOUS!!!!!
I've never cracked a phone in 25 years of daily use of whatever was the current flagship.
And, the crack spread to the selfie camera and now distorts pictures when using it.
So, I'm trying to learn what improvements are being offered on the S9 that will make is less prone to cracking than the S8, if any.
(I know the unveil is in 2 days, but I believe all the specs have already leaked)
Bottom line, I need to decide whether to buy a new unlocked S9, keep a S8, or try to find a deal on a leftover S7.
Thanks in advance.
Click to expand...
Click to collapse
I dropped my phone from 3-4 without any case from Pocket height on hard surface. One time even on concrete road also. but nothing happened.. nothing means literally nothing..
and I guess S9 will have same protection as S8.. hope so if it has something better.
sp1312 said:
I dropped my phone from 3-4 without any case from Pocket height on hard surface. One time even on concrete road also. but nothing happened.. nothing means literally nothing..
and I guess S9 will have same protection as S8.. hope so if it has something better.
Click to expand...
Click to collapse
You're a very lucky person.
The S8 is ridiculously fragile and shatters from low impact events.
It's a fact that's not up for debate..
So, any info on the construction of the new S9 ????
tt c6 said:
You're a very lucky person.
The S8 is ridiculously fragile and shatters from low impact events.
It's a fact that's not up for debate..
So, any info on the construction of the new S9 ????
Click to expand...
Click to collapse
Sure, it'll be made of glass, shocker!! lol
dandroid13 said:
Sure, it'll be made of glass, shocker!! lol
Click to expand...
Click to collapse
lol, everybody know this is bull**** :laugh:
My phone is in a spigen tough armor so I've dropped it down the stairs a few times, admittedly it's when I've got small pockets and it's dropped out, I've had the phone since last September and it hasn't had a screen protector on.... I'm reckless lol but the phone is still in perfect condition.
tt c6 said:
Bottom line, I need to decide whether to buy a new unlocked S9, keep a S8, or try to find a deal on a leftover S7.
Click to expand...
Click to collapse
I suggest this
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peachpuff said:
I suggest this
Click to expand...
Click to collapse
Lmao! I concur. It's not up for debate. Lol. It's GLASS. Take care of it and it won't crack.
---------- Post added at 01:07 AM ---------- Previous post was at 01:07 AM ----------
tt c6 said:
You're a very lucky person.
The S8 is ridiculously fragile and shatters from low impact events.
It's a fact that's not up for debate..
So, any info on the construction of the new S9 ????
Click to expand...
Click to collapse
Not up for debate? Lol.
cmauribon said:
lol, everybody know this is bull**** :laugh:
Click to expand...
Click to collapse
Maybe. Maybe not.
That's half a million dollar car.
Glad you've had good luck with your Spigen case..
Hopefully I'll get some better responses after the unveil on Sunday.

Note 20 Ultra 5G - Paint chipped??

I have a Samsung Galaxy Note 20 Ultra 5G, i have left on all the original coverings and added a Spigen Neo Hybrid case which i had for my S10+... i clean my device weekly and it seems that despite it being in a case and screen protected etc. the paint along the bottom of the screen (where the screen meets the bottom) appears to have chipped off along the edge. Has anyone else had this kind of issue with theirs, its not been dropped or anything... pretty annoyed that my black phone has a nice shiny silver chip out of the bottom... I have a Galaxy Watch that has been around quite a bit and has stood the test alot better than this £1200 phone protected by cases and covers... quite disappointed...
EDIT: Finally got a pic...
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Pics?
Sounds like a manufacturing defect ie improperly prepped metal
If your within any relevant cooling off period then send it back for a refund or replacement.
If they question the chip explain what's happened and see what they say.
Be prepared for them suggesting it's user caused however
I'll try and get a pic, will have to use the Mrs phone to do so ? I've had it a month now so well outside of the colling off periods, will get a pic and post later
IllogicalCpt said:
I'll try and get a pic, will have to use the Mrs phone to do so I've had it a month now so well outside of the colling off periods, will get a pic and post later
Click to expand...
Click to collapse
All along the bottom edge is definitely a manufacturer defect. Of course I assuming you don't use MEK to clean your screen
One concern is if the damage goes below the glass it will breach the seal and may allow water, moisture and dust to get inside.
If that's the case it should to be replaced.
IllogicalCpt said:
I have a Samsung Galaxy Note 20 Ultra 5G, i have left on all the original coverings and added a Spigen Neo Hybrid case which i had for my S10+... i clean my device weekly and it seems that despite it being in a case and screen protected etc. the paint along the bottom of the screen (where the screen meets the bottom) appears to have chipped off along the edge. Has anyone else had this kind of issue with theirs, its not been dropped or anything... pretty annoyed that my black phone has a nice shiny silver chip out of the bottom... I have a Galaxy Watch that has been around quite a bit and has stood the test alot better than this £1200 phone protected by cases and covers... quite disappointed...
Click to expand...
Click to collapse
I had something similar to what your describing happen on my s10 and s20. For some reason I've always had better luck with the Notes. Would return the S series until I finally got one that was solid.
Samsung should have gone with an anodized finish... goofballs.
edit: for some reason the pic isn't loading, direct URL
https://forum.xda-developers.com/picture.php?albumid=16573&pictureid=61161
What, what, what? That image gave me spacial disorientation.
I see what maybe looks like a small nick...
Result, I finally got 5 minutes to nip into the o2 shop and ask for their opinion, they told me to contact samsung... so I did a samsung chat, who then told me to call samsung, after 4 attempts at getting through to the right people they then told me to call O2... so I did an O2 chat and after being transferred 3 times and arguing the fact my phone was still within the 30 day period they have agreed to swap it... wonder why I put off contacting anyone ?
blackhawk said:
What, what, what? That image gave me spacial disorientation.
I see what maybe looks like a small nick...
Click to expand...
Click to collapse
Yeah It was difficult to describe to as its silver on black its standing out like a sore thumb to me... considering it was under protection too... I have not tried to overplay how big it is to anyone I have mentioned it too, and most people would probably move on with their lives, but I have a bit of obsessive compulsion to keep my devices looking new and this happening through no fault of my own has been driving me mad
Good to hear you achieved a satisfactory.
In the Uk its the seller of the phone that applies the warranty so it was right to contact o2.
IllogicalCpt said:
Yeah It was difficult to describe to as its silver on black its standing out like a sore thumb to me... considering it was under protection too... I have not tried to overplay how big it is to anyone I have mentioned it too, and most people would probably move on with their lives, but I have a bit of obsessive compulsion to keep my devices looking new and this happening through no fault of my own has been driving me mad
Click to expand...
Click to collapse
The image isn't that good plus no stereoscopic vision on it.
Looks like impact damage but could have happened during production or assembly.
Doesn't look like the case seal is compromised.
I be inclined to send it back especially if I knew it wasn't caused by me. That's a lot of down time though.
If the case seal is intact ie it's a clean nick with no hairline fractures extending under the screen, your call.
If it's covered by the case, you seldom see it.
When you eventually have it serviced you could have the frame replaced but Samsung certainly won't cover it then.
Meh, I feel your pain
I have same issue! Top left corner, bottom left corner, and in between those 2 corners paint is peeling off. it's 2 month old phone, never dropped, always in my hands... Damn it's 1400eur phone with most quality issues...
Green tinted display, heat issues, paint peeling off, etc...

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