My day old Raphael is showing some coating problems. This morning I thought I saw a speck of dust. Tried to wipe it clean and the coating came off. Think what you like, but if you look at the two left circles you can see for yourself. No way a key or chain or whatever can do that. No damage just coating that isn/t there anymore at the size of <1mm. Send HTC an email, wondering what their reaction will be. Keep you posted!
Bigger picture: http://bhattoe.net/color1.jpg
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Sorry to hear the bad luck, Good luck with HTC but I would not hold my breath
I would (for a one day device).
it is the anodize on the brushed aluminum... anodize is an electrochemical plating that is used to keep aluminum from oxidizing. either the aluminum wasn't prepped properly or the plating process was seriously flawed...or both. Anodize should hold up better but can easily be scratched by another metal...in aerospace, anodize is always followed up with a MIL spec primer and an optional top-coat of enamel.
Die Bruine said:
My day old Raphael is showing some coating problems. This morning I thought I saw a speck of dust. Tried to wipe it clean and the coating came off. Think what you like, but if you look at the two left circles you can see for yourself. No way a key or chain or whatever can do that. No damage just coating that isn/t there anymore at the size of <1mm. Send HTC an email, wondering what their reaction will be. Keep you posted!
Bigger picture: http://bhattoe.net/color1.jpg
Click to expand...
Click to collapse
I have got so this problem.Already have you got answer from HTC?
same problem here
I have the same problem.
Black coating comes off at different spots without any contact to sharp items (especially as my Touch PRO never goes into my pocket without it's case).
My phone is only 10 days old, and I asked 2call.nl to take it back and replace it.
They said I have to go to HTC directly, but HTC sais that the retailer is responsible for replacement for devices not older than 14days.
I feel like a ping pong ball, but agree to HTC and will put more preasure on 2call.nl.
They have to take it back by law, and I will not accept "go and try at HTC".
Will keep you posted.
I've found two other users experiencing same problems. One of them also bought it from 2call if I'm not mistaken. He got his replaced. Mine is from a different store. Bummer, I really don't feel for some pingpong. Keep you posted... Mail response: Give us a call. Yeah right so they can say its not our problem because its not 14 days old...
I have noticed that HTC has used factory "touch-up" which is basically a black sharpie marker to spot-cover some of the damaged finish where the anodize is damaged for whatever reason. You can really see this if you slide the keyboard out and look under the aluminum trim (edge that gets covered when the keyboard is closed). In the right light, the "touched-up" areas will have a distinct purple tint instead of black. Take a look, most units I have looked at have some degree of repair. Problem is, black marker comes off pretty quick and you are left with silver spots everywhere. Someone, in HTC manufacturing made a huge mistake and the build quality suffered tremendously... I love the hardware and the features of the TouchPro but the build quality is the worst I have seen... I am an aerospace engineer and I see this all the time. Just my 2 cents...
As long as the screen is okay, I wouldn't sweat it. Kinda like bumpers on cars, made for bumping
I was going to recommend a light touch with a permanent overhead marker pen, good thing about being black - didn't realise the manufacturers basically do the same thing...!
Remember back to when I was young and put a scratch on the front of my brand new Spectrum 48K - black marker to the rescue. I've even used them on the edge of book bindings that sometimes get scuffed...
From the photo though the long one seems more like a scratch, perhaps done at manufacture, and now the cover up has worn off. The points are what I would associate with non take up of the anodize.
Related
Guys,
This is really bothering me. It's something very minimal but I like nothing but a perfect screen.
These are not scratches. They seem to be abrasions, a chemical reaction or something under the screen.
I want to return the phone for this defect (its been one weekend).
Should I exchange or just get a full refund, let me hear your feedback.
Thanks
I can't post pictures to show you guys...(xda doesnt let me)
rontej0226 said:
Guys,
This is really bothering me. It's something very minimal but I like nothing but a perfect screen.
These are not scratches. They seem to be abrasions, a chemical reaction or something under the screen.
I want to return the phone for this defect (its been one weekend).
Should I exchange or just get a full refund, let me hear your feedback.
Thanks
I can't post pictures to show you guys...(xda doesnt let me)
Click to expand...
Click to collapse
Without pictures its a little difficult to diagnose the problem so I would suggest you either upload the pictures to tinypic.com and post the links here as text and not links or pm them to someone (like myself) who can post them for you.
That said, this sounds like an issue I was reading about a few days ago and from my memory wiping the screen with a paper towel helped. I can't remember whether it was supposed to be wet or dry but I would try wet first.
Here are the pictures for others benefit:
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As I said, try wiping it down with a wet paper towel.
I had that too. Didn't seem to come off. When I received my clairevue screen protector it came with a special wipe, that magically removed the defect. I couldn't believe it.
Sent from my Nexus S using XDA App
One idea I had was that this may have been caused by the oils in my hands
I think it may be the oleophobic coating wearing off... perhaps it rubbed quite hard against something to create that pattern. Cleaning it (with an alcoholic wipe) or something will make the screen look perfect, once you get oil on the screen the pattern will come back... exchange it.
They really half-assed the oleophobic coating on this phone... screen protector is a must, which defeats the purpose of having the coating in the first place.
Is the coating that thin? I believe that you are right. It does suck because I have oily hands.
I will try and exchange it tomorrow. Maybe this is a bad apple.
Oh and dinan, the trouble with me is that I like a completely naked phone.
Me too, but I fear I have no choice with this one. My first phone I had exchanged due to some weird black banding on the screen, but it also had some "splotch" like areas where the coating had worn off, not sure how... since I don't touch those areas much and I never dropped it. The 2nd phone is perfect, but I fear it'll develop the same thing unless I protect it somehow.
rontej0226 said:
Oh and dinan, the trouble with me is that I like a completely naked phone.
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Click to collapse
I just got my Capdase black booktype leather case, and I noticed something weird about it.
Whenever I put the phone in the case, the phone doesn't detect when I open the hardware keyboard, thus when tapping a text box the softkeyboard shows even if the hardware keyboard is open. I also tried removing the phone and just placed it back to back with the hardware kb open and with enough distance (about 0.5cm) it indeed does the same behavior (the phone thinks the hardware keyboard gets closed when it's near, and detects open when not so close)
I'm thinking it might have something to do with magnets, not sure tho. Anyone gets the same behavior?
this is the case btw. http://www.capdase.com/en/product5.php?cid=1&bid=5&mid=1139&pid=8875
Googled this issue, and your post showed up.
Yep, I have the same problem. It looks like the magnet is screwing up the phone's sensors.
I am contemplating having the magnet at the back removed and replaced with a one peso coin (need a good seamster to sew the case back), rather than going back to the shop and returning the case. This is my 3rd case, the first two (from games & gadgets) do not last long, plastic holder breaks after a few weeks.
In general, cases with magnetic lock closures tend to do bad things to the sensors of mobile phones. I suspect that these sorts of cases are cheaper to produce than ones that require tabs with manually-stitched loop holders, hence their prevalance. I suggest you avoid them entirely.
It's always buyer-beware with phone cases. Some even manage to do the very things they're supposed to prevent: scratch, smudge or otherwise damage the aesthetics of the device. I once had a case that had leftover glue stuck to the surface of its interior lining and it got onto the back panel of my device. Fortunately, there was no permanent damage but that case went straight into the dumpster.
For my desire z, I ordered the official htc pouch from expansys. Noreve also uses non-magnetic locking solutions on its cases but its cases are pricey, moreso if you're the sort that changes phones often.
Sent from my HTC Vision using XDA Premium App
Went back to the store and replaced it with a Capdase Smart Pocket for the HTC Desire Z. Much happier now with the new case.
canine71 said:
Went back to the store and replaced it with a Capdase Smart Pocket for the HTC Desire Z. Much happier now with the new case.
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Click to collapse
That one has a pretty strong magnet on the back that comes right around where your device's compass array is. It's where the magnet for the pull-tab is located. Try placing a metal paperclip. It'll stick pretty tightly. I had one of those and got rid of it because of that.
Is this the case you have?
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I'm obsessed with how amazing it is. Just bought another one from expansys for backup.
So I just got the S3 like 2 days ago.. i told myself i wouldnt really take it out the house til I got some protection for it but figured hanging around the house with it wouldnt be bad .. I ordered a rubber skin for it 2 days ago and waiting for it in shipping. Cousin comes over today for a quick visit today than leaves. I took the phone outside with me in my pocket, not thinking about the jersey shorts I was wearing (really slick material) I crouch to pet my dog and it slides out my pocket and hits the ground.. just a bit of the bottom right corner screen is cracked, i think it wouldnt be too noticeable with the case (once that arrives) but it is annoying to have this done to a new phone. I see they have replacement screens on ebay, so Im thinking of just ordering one there. Irony was that I was just telling my cousin he should get a case for his iphone for these very incidents.
My S3 is pebble blue, so this gives me the chance to convert it to white if I want huh. Ive done stuff before like taking my zune mp3 player apart to swap a bigger battery in it, and always mess with computers (modded my laptop). Question is how difficult will it be to swap the screen plate?
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More expensive than difficult
Sent from my unlocked VZW Galaxy SIII
Ouch Idk if you can just remove the front panel but you might need to mess with the lcd panel. I would look up a video on youtube.
If it is functional I would say wait. The more use you get out of it, the more other parts of the screen will get stressed, could break. The later you replace it, the better the value for you. Again, only if it works and you aren't too annoyed at the appearance. If you do go for it, maybe this might help:
Thanks for the replies, I am researching it now.. I could probably live with it, once the rubber case is here It would cover up the edges of it and it doesnt go into the actual screen too much. But it is annoying ,
But i see alot of replacement glass on ebay that dont have the lcd screen with it , I wonder how the heck are they selling those if from what Im reading its all one piece with the lcd and touchpad.
hypertek said:
Thanks for the replies, I am researching it now.. I could probably live with it, once the rubber case is here It would cover up the edges of it and it doesnt go into the actual screen too much. But it is annoying ,
But i see alot of replacement glass on ebay that dont have the lcd screen with it , I wonder how the heck are they selling those if from what Im reading its all one piece with the lcd and touchpad.
Click to expand...
Click to collapse
I have yet to see anyone.. ANYONE replace just the screen... I have the same problem... but sammy said it would cost me 178 for them to fix...my phone is now in claims status
hypertek said:
Thanks for the replies, I am researching it now.. I could probably live with it, once the rubber case is here It would cover up the edges of it and it doesnt go into the actual screen too much. But it is annoying ,
But i see alot of replacement glass on ebay that dont have the lcd screen with it , I wonder how the heck are they selling those if from what Im reading its all one piece with the lcd and touchpad.
Click to expand...
Click to collapse
They probably mold it themselves. cheap knock off's
http://www.youtube.com/watch?v=W5IPaCPaY_0
his vid really makes it look possible since when he got the glass/digitizer off, the screen was separate , but i cant tell if the lcd got damaged when he took the digitizer off since he used a screwdriver and didnt put much care into it since he said was already broken.
hypertek said:
http://www.youtube.com/watch?v=W5IPaCPaY_0
his vid really makes it look possible since when he got the glass/digitizer off, the screen was separate , but i cant tell if the lcd got damaged when he took the digitizer off .
Click to expand...
Click to collapse
That looks so sketchy and unprofessional. It scares me.
i know the phone is fairly new so replacing just the glass/digitizer seems like no one on the net has experience documented replacing just that.
http://www.ebay.com/itm/LCD-Touch-S...954?pt=LH_DefaultDomain_0&hash=item4169ade3c2
I bought a Pixel 2 recently, and does anyone else have the frame cracking for them? On the left side of the device, below the sim tray, where there is a plastic notch. For me, the crack starts at the plastic and runs for the entire depth of the device. This is strange because my phone has always been in a case, never been exerted with lots of pressure or dropped and I would imagine that Google's R&D would try and avoid this issue. Does anyone else have this issue? Do you think Google would be able to send me a replacement device?
Pictures attached.
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Pretty sure that's the part of the phone that almost instantly snapped in jerryrig's torture test. You should watch it if you haven't already, and definitely try for a replacement if you can
I have a case on mine but I thought the body was made out of metal...that is what it felt like and what reviews have said. The primary complaint I read about anything "plastic" was that the white/gray version had a colored plastic power button while the black was metal.
Edit: Looked up the durability tests and it appears this is a known issue if enough pressure is applied. That area is where the antenna is located. I would try to get a replacement...under warranty. You'll just need to convince them that this was normal use...i.e. you weren't bending it on purpose, or sitting on it in your back pocket or something. Thanks for sharing....I don't ever abuse my electronics but obviously I'll need to take care of this phone.
mikeynavy1 said:
I have a case on mine but I thought the body was made out of metal...that is what it felt like and what reviews have said. The primary complaint I read about anything "plastic" was that the white/gray version had a colored plastic power button while the black was metal.
Edit: Looked up the durability tests and it appears this is a known issue if enough pressure is applied. That area is where the antenna is located. I would try to get a replacement...under warranty. You'll just need to convince them that this was normal use...i.e. you weren't bending it on purpose, or sitting on it in your back pocket or something. Thanks for sharing....I don't ever abuse my electronics but obviously I'll need to take care of this phone.
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Click to collapse
Yeah, I'm currently under the process of trying to get a replacement through Google, I'll update when I get a response back, so others can know if they are covered. :good:
I admit it puzzles me why there is an antenna band there, given that there's a bloody big glass window just above it. I'm sure there's an engineering reason, but it's not what I'd have done.
Large Hadron said:
I admit it puzzles me why there is an antenna band there, given that there's a bloody big glass window just above it. I'm sure there's an engineering reason, but it's not what I'd have done.
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Aesthetics maybe? I've seen older phones where you could see it on the back of the phone and it was noticeable. Not sure. Regardless, I'd rather have durability and performance over aesthetics. Regardless of how "beautiful" a phone is, for me the cost alone means a case and screen protector (which is also still an issue for this phone...all the tempered glass ones I've looked at show a halo around the edges). I would gladly trade aesthetics for a little more durability or performance. That is why I bought the phone...I knew I would put it in a case so I had no interest in "glass back" or other features like that. As an engineer I actually like the minimalist design...although I do wish the bezel areas were made more functional by increasing screen size I guess, there's always a tradeoff in performance (the primary reason I selected the Pixel 2 over S8 or V30), looks, battery life, and durability...although there probably doesn't have to be.
Update! (After a long a** time)
It took them so long to get back to me, they said only 5 days but it took weeks, but my device was approved to get replaced. It's being picked up tomorrow. Although Google took so long, I'm glad that their customer service (not response time) was helpful. I did have to escalate the claim but it went through nontheless. I'm certain that if your device is cracked, if you pester them enough, they'll get a replacement for you a lot quicker than I did.
I have a Samsung Galaxy Note 20 Ultra 5G, i have left on all the original coverings and added a Spigen Neo Hybrid case which i had for my S10+... i clean my device weekly and it seems that despite it being in a case and screen protected etc. the paint along the bottom of the screen (where the screen meets the bottom) appears to have chipped off along the edge. Has anyone else had this kind of issue with theirs, its not been dropped or anything... pretty annoyed that my black phone has a nice shiny silver chip out of the bottom... I have a Galaxy Watch that has been around quite a bit and has stood the test alot better than this £1200 phone protected by cases and covers... quite disappointed...
EDIT: Finally got a pic...
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Pics?
Sounds like a manufacturing defect ie improperly prepped metal
If your within any relevant cooling off period then send it back for a refund or replacement.
If they question the chip explain what's happened and see what they say.
Be prepared for them suggesting it's user caused however
I'll try and get a pic, will have to use the Mrs phone to do so ? I've had it a month now so well outside of the colling off periods, will get a pic and post later
IllogicalCpt said:
I'll try and get a pic, will have to use the Mrs phone to do so I've had it a month now so well outside of the colling off periods, will get a pic and post later
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Click to collapse
All along the bottom edge is definitely a manufacturer defect. Of course I assuming you don't use MEK to clean your screen
One concern is if the damage goes below the glass it will breach the seal and may allow water, moisture and dust to get inside.
If that's the case it should to be replaced.
IllogicalCpt said:
I have a Samsung Galaxy Note 20 Ultra 5G, i have left on all the original coverings and added a Spigen Neo Hybrid case which i had for my S10+... i clean my device weekly and it seems that despite it being in a case and screen protected etc. the paint along the bottom of the screen (where the screen meets the bottom) appears to have chipped off along the edge. Has anyone else had this kind of issue with theirs, its not been dropped or anything... pretty annoyed that my black phone has a nice shiny silver chip out of the bottom... I have a Galaxy Watch that has been around quite a bit and has stood the test alot better than this £1200 phone protected by cases and covers... quite disappointed...
Click to expand...
Click to collapse
I had something similar to what your describing happen on my s10 and s20. For some reason I've always had better luck with the Notes. Would return the S series until I finally got one that was solid.
Samsung should have gone with an anodized finish... goofballs.
edit: for some reason the pic isn't loading, direct URL
https://forum.xda-developers.com/picture.php?albumid=16573&pictureid=61161
What, what, what? That image gave me spacial disorientation.
I see what maybe looks like a small nick...
Result, I finally got 5 minutes to nip into the o2 shop and ask for their opinion, they told me to contact samsung... so I did a samsung chat, who then told me to call samsung, after 4 attempts at getting through to the right people they then told me to call O2... so I did an O2 chat and after being transferred 3 times and arguing the fact my phone was still within the 30 day period they have agreed to swap it... wonder why I put off contacting anyone ?
blackhawk said:
What, what, what? That image gave me spacial disorientation.
I see what maybe looks like a small nick...
Click to expand...
Click to collapse
Yeah It was difficult to describe to as its silver on black its standing out like a sore thumb to me... considering it was under protection too... I have not tried to overplay how big it is to anyone I have mentioned it too, and most people would probably move on with their lives, but I have a bit of obsessive compulsion to keep my devices looking new and this happening through no fault of my own has been driving me mad
Good to hear you achieved a satisfactory.
In the Uk its the seller of the phone that applies the warranty so it was right to contact o2.
IllogicalCpt said:
Yeah It was difficult to describe to as its silver on black its standing out like a sore thumb to me... considering it was under protection too... I have not tried to overplay how big it is to anyone I have mentioned it too, and most people would probably move on with their lives, but I have a bit of obsessive compulsion to keep my devices looking new and this happening through no fault of my own has been driving me mad
Click to expand...
Click to collapse
The image isn't that good plus no stereoscopic vision on it.
Looks like impact damage but could have happened during production or assembly.
Doesn't look like the case seal is compromised.
I be inclined to send it back especially if I knew it wasn't caused by me. That's a lot of down time though.
If the case seal is intact ie it's a clean nick with no hairline fractures extending under the screen, your call.
If it's covered by the case, you seldom see it.
When you eventually have it serviced you could have the frame replaced but Samsung certainly won't cover it then.
Meh, I feel your pain
I have same issue! Top left corner, bottom left corner, and in between those 2 corners paint is peeling off. it's 2 month old phone, never dropped, always in my hands... Damn it's 1400eur phone with most quality issues...
Green tinted display, heat issues, paint peeling off, etc...