I bought a Pixel 2 recently, and does anyone else have the frame cracking for them? On the left side of the device, below the sim tray, where there is a plastic notch. For me, the crack starts at the plastic and runs for the entire depth of the device. This is strange because my phone has always been in a case, never been exerted with lots of pressure or dropped and I would imagine that Google's R&D would try and avoid this issue. Does anyone else have this issue? Do you think Google would be able to send me a replacement device?
Pictures attached.
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Pretty sure that's the part of the phone that almost instantly snapped in jerryrig's torture test. You should watch it if you haven't already, and definitely try for a replacement if you can
I have a case on mine but I thought the body was made out of metal...that is what it felt like and what reviews have said. The primary complaint I read about anything "plastic" was that the white/gray version had a colored plastic power button while the black was metal.
Edit: Looked up the durability tests and it appears this is a known issue if enough pressure is applied. That area is where the antenna is located. I would try to get a replacement...under warranty. You'll just need to convince them that this was normal use...i.e. you weren't bending it on purpose, or sitting on it in your back pocket or something. Thanks for sharing....I don't ever abuse my electronics but obviously I'll need to take care of this phone.
mikeynavy1 said:
I have a case on mine but I thought the body was made out of metal...that is what it felt like and what reviews have said. The primary complaint I read about anything "plastic" was that the white/gray version had a colored plastic power button while the black was metal.
Edit: Looked up the durability tests and it appears this is a known issue if enough pressure is applied. That area is where the antenna is located. I would try to get a replacement...under warranty. You'll just need to convince them that this was normal use...i.e. you weren't bending it on purpose, or sitting on it in your back pocket or something. Thanks for sharing....I don't ever abuse my electronics but obviously I'll need to take care of this phone.
Click to expand...
Click to collapse
Yeah, I'm currently under the process of trying to get a replacement through Google, I'll update when I get a response back, so others can know if they are covered. :good:
I admit it puzzles me why there is an antenna band there, given that there's a bloody big glass window just above it. I'm sure there's an engineering reason, but it's not what I'd have done.
Large Hadron said:
I admit it puzzles me why there is an antenna band there, given that there's a bloody big glass window just above it. I'm sure there's an engineering reason, but it's not what I'd have done.
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Click to collapse
Aesthetics maybe? I've seen older phones where you could see it on the back of the phone and it was noticeable. Not sure. Regardless, I'd rather have durability and performance over aesthetics. Regardless of how "beautiful" a phone is, for me the cost alone means a case and screen protector (which is also still an issue for this phone...all the tempered glass ones I've looked at show a halo around the edges). I would gladly trade aesthetics for a little more durability or performance. That is why I bought the phone...I knew I would put it in a case so I had no interest in "glass back" or other features like that. As an engineer I actually like the minimalist design...although I do wish the bezel areas were made more functional by increasing screen size I guess, there's always a tradeoff in performance (the primary reason I selected the Pixel 2 over S8 or V30), looks, battery life, and durability...although there probably doesn't have to be.
Update! (After a long a** time)
It took them so long to get back to me, they said only 5 days but it took weeks, but my device was approved to get replaced. It's being picked up tomorrow. Although Google took so long, I'm glad that their customer service (not response time) was helpful. I did have to escalate the claim but it went through nontheless. I'm certain that if your device is cracked, if you pester them enough, they'll get a replacement for you a lot quicker than I did.
Related
My day old Raphael is showing some coating problems. This morning I thought I saw a speck of dust. Tried to wipe it clean and the coating came off. Think what you like, but if you look at the two left circles you can see for yourself. No way a key or chain or whatever can do that. No damage just coating that isn/t there anymore at the size of <1mm. Send HTC an email, wondering what their reaction will be. Keep you posted!
Bigger picture: http://bhattoe.net/color1.jpg
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Sorry to hear the bad luck, Good luck with HTC but I would not hold my breath
I would (for a one day device).
it is the anodize on the brushed aluminum... anodize is an electrochemical plating that is used to keep aluminum from oxidizing. either the aluminum wasn't prepped properly or the plating process was seriously flawed...or both. Anodize should hold up better but can easily be scratched by another metal...in aerospace, anodize is always followed up with a MIL spec primer and an optional top-coat of enamel.
Die Bruine said:
My day old Raphael is showing some coating problems. This morning I thought I saw a speck of dust. Tried to wipe it clean and the coating came off. Think what you like, but if you look at the two left circles you can see for yourself. No way a key or chain or whatever can do that. No damage just coating that isn/t there anymore at the size of <1mm. Send HTC an email, wondering what their reaction will be. Keep you posted!
Bigger picture: http://bhattoe.net/color1.jpg
Click to expand...
Click to collapse
I have got so this problem.Already have you got answer from HTC?
same problem here
I have the same problem.
Black coating comes off at different spots without any contact to sharp items (especially as my Touch PRO never goes into my pocket without it's case).
My phone is only 10 days old, and I asked 2call.nl to take it back and replace it.
They said I have to go to HTC directly, but HTC sais that the retailer is responsible for replacement for devices not older than 14days.
I feel like a ping pong ball, but agree to HTC and will put more preasure on 2call.nl.
They have to take it back by law, and I will not accept "go and try at HTC".
Will keep you posted.
I've found two other users experiencing same problems. One of them also bought it from 2call if I'm not mistaken. He got his replaced. Mine is from a different store. Bummer, I really don't feel for some pingpong. Keep you posted... Mail response: Give us a call. Yeah right so they can say its not our problem because its not 14 days old...
I have noticed that HTC has used factory "touch-up" which is basically a black sharpie marker to spot-cover some of the damaged finish where the anodize is damaged for whatever reason. You can really see this if you slide the keyboard out and look under the aluminum trim (edge that gets covered when the keyboard is closed). In the right light, the "touched-up" areas will have a distinct purple tint instead of black. Take a look, most units I have looked at have some degree of repair. Problem is, black marker comes off pretty quick and you are left with silver spots everywhere. Someone, in HTC manufacturing made a huge mistake and the build quality suffered tremendously... I love the hardware and the features of the TouchPro but the build quality is the worst I have seen... I am an aerospace engineer and I see this all the time. Just my 2 cents...
As long as the screen is okay, I wouldn't sweat it. Kinda like bumpers on cars, made for bumping
I was going to recommend a light touch with a permanent overhead marker pen, good thing about being black - didn't realise the manufacturers basically do the same thing...!
Remember back to when I was young and put a scratch on the front of my brand new Spectrum 48K - black marker to the rescue. I've even used them on the edge of book bindings that sometimes get scuffed...
From the photo though the long one seems more like a scratch, perhaps done at manufacture, and now the cover up has worn off. The points are what I would associate with non take up of the anodize.
This review is for the international version of the Rock Quicksand Case in Gray, being used on the At&t HTC One X.
The holes are a little misaligned, but it has no impact on usage or performance.
The case has a nice, soft feel to it. I would say it is somewhere between felt and super fine sand paper (it isn't going to scratch you).
It is a very thin case and doesn't add much to the overall bulk of the phone.
On the camera there is a lip to protect it from scratches when it is set down.
There is a bit of a lip over the front of the screen, but I couldn't tell you which would hit the ground first first, as it's pretty level with the raise due to my screen protector.
The cutouts look nice, but one thing to keep in mind is that neither the top nor bottom are covered. I would say that the lip from the corners would take most of the impact if it is dropped on its head though.
Overall,
This is the best case I have ever had. The case has a great feel and look, and doesn't add too much bulk, while protecting it from nicks due to being dropped.
Hope that helps!
Front
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Back
Camera
Texture
I just got the black one (http://www.amazon.com/Rock-Black-Composite-Quicksand-Poly-carbonate/dp/B0089DRQL6/ref=sr_1_1?ie=UTF8&qid=1350374497&sr=8-1&keywords=rock+quicksand+one+x) today and it's awesome! Very very thin,and fits quite snugly. The back is protected very well against scratches. This definitely includes the camera lens, which is one of my main concerns.
The screen and most of the front is not protected very much at all. I certainly wouldn't set my phone facing down on a table. On the other hand, that means that swiping from side to side is great. I remember there was no way to swipe between Google Chrome tabs with my old jelly case. The slightly rough material on the back is great for gripping the phone, and it doesn't pick up lint like the jelly cases do.
Thanks alot for your review!
Also appreciate the review - looks pretty good. Thanks for taking the plunge with an International case on an AT&T variant. I really don't understand why manufacturer's aren't making more AT&T specific cases still.
Have you used any USB cables other than the stock HTC one with this case? I have a few different USB cables and am afraid they may not all fit with the case on. Any pictures you can provide with the case on and cable in would be great.
A case like this would never work for me. 100% of the time I drop my phone, it lands screen down. :crying:
Also appreciate the review - looks pretty good. Thanks for taking the plunge with an International case on an AT&T variant. I really don't understand why manufacturer's aren't making more AT&T specific cases still.
Have you used any USB cables other than the stock HTC one with this case? I have a few different USB cables and am afraid they may not all fit with the case on. Any pictures you can provide with the case on and cable in would be great.
Click to expand...
Click to collapse
I've used 3 USB cables other than stock and they all work without any hassle. The cutout for the microUSB is rather large (which can be seen in the 1st and 2nd pictures), and unless your using some monster USB cable (I haven't seen one before) it shouldn't be a problem at all.
AJerman said:
A case like this would never work for me. 100% of the time I drop my phone, it lands screen down. :crying:
Click to expand...
Click to collapse
Me too! that's why I use a screen protector (only cost like $10 for a decent one on amazon). I've dropped it on asphalt face down from waist high and nothing happened.
I've had this case since last Friday and it's awesome. It's extremely light, thin, and has a fantastic texture that gives it a great grippy-ness.
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It smees the in the right down corner the screen isnt in line with the frame for some mm.
I saw around 5-6 other phones with the same exact problem.
Its not a big deal since isnt very noticable but when u will compare the right and left corner u will notice...
I have the same "issue". Dammit, why did I read, now I'm gonna know it's there.
White S6 64GB from Vietnam
I have it too, why did I click this thread, now I know it's there
Edit: Black Galaxy S6 (SM-G920F) Vietnam
Also can u mention also which color,version, and country, and vote on the poll too..
Mine is fine, was made in Vietnam
chillsen said:
Mine is fine, was made in Vietnam
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Click to collapse
My is made in Vietnam too but i have it..
I've got a beautiful spigen neo hybrid case so I don't know as of right now
But I don't think so. Also black made in Korea
Come on people, vote.
Also what do you think of this thing, as i see alot of phone are affected, does that is cuz of errors in manufactoring or...
Share yours thoughts and vote so we can see how many people are affected
Howdy
Ukrainian user here. Black Galaxy S6, assembled in Vietnam. The screen is affected by this issue in both: upper and lower right corners (lower right more).
Since this is a somewhat common issue now, I would suggest it is a manufacturing flaw and thus, nothing to be concerned over. It's not like Samsung will hand you over a replacement device because of it (it doesn't affect functionality a slight bit). Plus there's lots of people having much more significant issues with their devices.
Black 128 vzw has it
Sent from my SM-G920V using Tapatalk
It smees there alot of flaws on the s6, u have to be lucky to dont have any issue at all.
Those folks who has s6 without any problem must be lucky...
Other people, see this, vote..
Had a 32 gig black, made in Vietnam. No issue. Changed my mind and got a 64 gig. Also Vietnam. Now has this issue. Doesn't really matter to me since I have a case that covers it, but it kinda sucks that it's there.
Had this issue on a warranty replacement I received. I saw it right away. Well, more like I felt the frame and screen not being the same
That's one huge gap wow.
Sent from my Galaxy S6 ~
Can we fix this by gently pushing the screen with suction cup on the corner ?
What do you think.
Its the screen pushed down more on the corner than it need to be, or the frame isnt good?
Also check every other corner on the front and back as well, i have seen few phones with this flaw on the back ...
its not a "issue" its a design feature, the top and bottom of the metal bezels are raised up to protect the screen from drops, placing it upside down etc, you will notice that it rises up smoothly from the center of the bezel on the side to the top/bottom, its the same for the back
haldi15 said:
its not a "issue" its a design feature, the top and bottom of the metal bezels are raised up to protect the screen from drops, placing it upside down etc, you will notice that it rises up smoothly from the center of the bezel on the side to the top/bottom, its the same for the back
Click to expand...
Click to collapse
Not really, this is only on the right bottom egde...
And that corner of the screen seems to be little under the frame in the corner...
for some milimetar, if u are seeing it form the side its very noticable when comparing the two sides..
I'm pretty sure that's the design of the phone, especially since it's on pretty much every phone. Looking at it closely it seems to create an ever so slight gap between the glass of the phone and any flat surface you might set it on. Plus the top and the bottom of the phone's frame is thicker than the sides
I have a Samsung Galaxy Note 20 Ultra 5G, i have left on all the original coverings and added a Spigen Neo Hybrid case which i had for my S10+... i clean my device weekly and it seems that despite it being in a case and screen protected etc. the paint along the bottom of the screen (where the screen meets the bottom) appears to have chipped off along the edge. Has anyone else had this kind of issue with theirs, its not been dropped or anything... pretty annoyed that my black phone has a nice shiny silver chip out of the bottom... I have a Galaxy Watch that has been around quite a bit and has stood the test alot better than this £1200 phone protected by cases and covers... quite disappointed...
EDIT: Finally got a pic...
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Pics?
Sounds like a manufacturing defect ie improperly prepped metal
If your within any relevant cooling off period then send it back for a refund or replacement.
If they question the chip explain what's happened and see what they say.
Be prepared for them suggesting it's user caused however
I'll try and get a pic, will have to use the Mrs phone to do so ? I've had it a month now so well outside of the colling off periods, will get a pic and post later
IllogicalCpt said:
I'll try and get a pic, will have to use the Mrs phone to do so I've had it a month now so well outside of the colling off periods, will get a pic and post later
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Click to collapse
All along the bottom edge is definitely a manufacturer defect. Of course I assuming you don't use MEK to clean your screen
One concern is if the damage goes below the glass it will breach the seal and may allow water, moisture and dust to get inside.
If that's the case it should to be replaced.
IllogicalCpt said:
I have a Samsung Galaxy Note 20 Ultra 5G, i have left on all the original coverings and added a Spigen Neo Hybrid case which i had for my S10+... i clean my device weekly and it seems that despite it being in a case and screen protected etc. the paint along the bottom of the screen (where the screen meets the bottom) appears to have chipped off along the edge. Has anyone else had this kind of issue with theirs, its not been dropped or anything... pretty annoyed that my black phone has a nice shiny silver chip out of the bottom... I have a Galaxy Watch that has been around quite a bit and has stood the test alot better than this £1200 phone protected by cases and covers... quite disappointed...
Click to expand...
Click to collapse
I had something similar to what your describing happen on my s10 and s20. For some reason I've always had better luck with the Notes. Would return the S series until I finally got one that was solid.
Samsung should have gone with an anodized finish... goofballs.
edit: for some reason the pic isn't loading, direct URL
https://forum.xda-developers.com/picture.php?albumid=16573&pictureid=61161
What, what, what? That image gave me spacial disorientation.
I see what maybe looks like a small nick...
Result, I finally got 5 minutes to nip into the o2 shop and ask for their opinion, they told me to contact samsung... so I did a samsung chat, who then told me to call samsung, after 4 attempts at getting through to the right people they then told me to call O2... so I did an O2 chat and after being transferred 3 times and arguing the fact my phone was still within the 30 day period they have agreed to swap it... wonder why I put off contacting anyone ?
blackhawk said:
What, what, what? That image gave me spacial disorientation.
I see what maybe looks like a small nick...
Click to expand...
Click to collapse
Yeah It was difficult to describe to as its silver on black its standing out like a sore thumb to me... considering it was under protection too... I have not tried to overplay how big it is to anyone I have mentioned it too, and most people would probably move on with their lives, but I have a bit of obsessive compulsion to keep my devices looking new and this happening through no fault of my own has been driving me mad
Good to hear you achieved a satisfactory.
In the Uk its the seller of the phone that applies the warranty so it was right to contact o2.
IllogicalCpt said:
Yeah It was difficult to describe to as its silver on black its standing out like a sore thumb to me... considering it was under protection too... I have not tried to overplay how big it is to anyone I have mentioned it too, and most people would probably move on with their lives, but I have a bit of obsessive compulsion to keep my devices looking new and this happening through no fault of my own has been driving me mad
Click to expand...
Click to collapse
The image isn't that good plus no stereoscopic vision on it.
Looks like impact damage but could have happened during production or assembly.
Doesn't look like the case seal is compromised.
I be inclined to send it back especially if I knew it wasn't caused by me. That's a lot of down time though.
If the case seal is intact ie it's a clean nick with no hairline fractures extending under the screen, your call.
If it's covered by the case, you seldom see it.
When you eventually have it serviced you could have the frame replaced but Samsung certainly won't cover it then.
Meh, I feel your pain
I have same issue! Top left corner, bottom left corner, and in between those 2 corners paint is peeling off. it's 2 month old phone, never dropped, always in my hands... Damn it's 1400eur phone with most quality issues...
Green tinted display, heat issues, paint peeling off, etc...
Hi,
I have been using the 7 pro since the day it launched. Out of nowhere, last week, I saw a blackish patch on the left side of my display. One week later, it is spreading like a virus and taking more area of the screen. Posting pictures here. Any idea what may have caused this.
I reached out to Google, and they are sending in a replacement. I was just wondering if someone else came across such a problem
Thank you
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Could that be caused by dirt or debris getting up in there? That seems a little more significant than maybe a group of dead pixels. Regardless to me it seems pretty serious and not something that a soft reset would fix.
Looks like Purity, the black oil/cancer alien virus from the X-Files
Pretty sure I've seen this on someone else's device but don't recall if the cause was discovered.
That is caused by a break in the internal LCD structure. It can happen from a drop - especially with a device having curved glass! The curve might put the internal LCD at bigger risk of breaking depending on the overall display construction (both internal and external).
I'm more surprised by this happening without the exterior glass breaking or cracking at all. I guess the new Gorilla Glass Victus is stronger than I had anticipated. Perhaps the Pixel 7 series phones really got the Gorilla Glass Victus 2 glass (although it says that it just got "Gorilla Glass Victus" on the Google Store page). I say this because the Pixel 6 series of phones had the same glass, however, could very easily gather visible scratches (for example, my jeans could leave a visible scuff LOL). But my P7P hasn't gotten any visible scuffs or scratches at all yet - which has left me wondering what was changed in its supposedly identical glass sides.
chetly968 said:
Could that be caused by dirt or debris getting up in there? That seems a little more significant than maybe a group of dead pixels. Regardless to me it seems pretty serious and not something that a soft reset would fix.
Click to expand...
Click to collapse
I do not think that could be the cause of that
NippleSauce said:
That is caused by a break in the internal LCD structure. It can happen from a drop - especially with a device having curved glass! The curve might put the internal LCD at bigger risk of breaking depending on the overall display construction (both internal and external).
I'm more surprised by this happening without the exterior glass breaking or cracking at all. I guess the new Gorilla Glass Victus is stronger than I had anticipated. Perhaps the Pixel 7 series phones really got the Gorilla Glass Victus 2 glass (although it says that it just got "Gorilla Glass Victus" on the Google Store page). I say this because the Pixel 6 series of phones had the same glass, however, could very easily gather visible scratches (for example, my jeans could leave a visible scuff LOL). But my P7P hasn't gotten any visible scuffs or scratches at all yet - which has left me wondering what was changed in its supposedly identical glass sides.
Click to expand...
Click to collapse
Sounds like it. Cannot wait for the replacement to come in. and this post tells me I should make sure I always have a case on with a good screen protector I guess
Beware they're going to charge you for a broken screen so prepare for that.
roddem said:
Sounds like it. Cannot wait for the replacement to come in. and this post tells me I should make sure I always have a case on with a good screen protector I guess
Click to expand...
Click to collapse
Best of luck with the replacement device! But overall, it just seems like you need to be extra careful with modern technology nowadays. Companies out there seems to be building stuff that is easier to break or degrades faster in order for them to stay more profitable over time =/.
I miss the days where the companies used to compete to see who could build the device that lasted the longest...especially considering the fact that I never use screen protectors or cases on my phones and so one drop would cost me an arm, a leg and a kidney...haha
Yeah I see it
I got the replacement device. And they said if there is no physical damage outside, there will be no charge. There is not any damage, and honestly it did not fell as well in the last one month. Just once when I got the device. and nothing happened that time.