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Coating problem

My day old Raphael is showing some coating problems. This morning I thought I saw a speck of dust. Tried to wipe it clean and the coating came off. Think what you like, but if you look at the two left circles you can see for yourself. No way a key or chain or whatever can do that. No damage just coating that isn/t there anymore at the size of <1mm. Send HTC an email, wondering what their reaction will be. Keep you posted!
Bigger picture: http://bhattoe.net/color1.jpg
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Sorry to hear the bad luck, Good luck with HTC but I would not hold my breath

I would (for a one day device).

it is the anodize on the brushed aluminum... anodize is an electrochemical plating that is used to keep aluminum from oxidizing. either the aluminum wasn't prepped properly or the plating process was seriously flawed...or both. Anodize should hold up better but can easily be scratched by another metal...in aerospace, anodize is always followed up with a MIL spec primer and an optional top-coat of enamel.

Die Bruine said:
My day old Raphael is showing some coating problems. This morning I thought I saw a speck of dust. Tried to wipe it clean and the coating came off. Think what you like, but if you look at the two left circles you can see for yourself. No way a key or chain or whatever can do that. No damage just coating that isn/t there anymore at the size of <1mm. Send HTC an email, wondering what their reaction will be. Keep you posted!
Bigger picture: http://bhattoe.net/color1.jpg
Click to expand...
Click to collapse
I have got so this problem.Already have you got answer from HTC?

same problem here
I have the same problem.
Black coating comes off at different spots without any contact to sharp items (especially as my Touch PRO never goes into my pocket without it's case).
My phone is only 10 days old, and I asked 2call.nl to take it back and replace it.
They said I have to go to HTC directly, but HTC sais that the retailer is responsible for replacement for devices not older than 14days.
I feel like a ping pong ball, but agree to HTC and will put more preasure on 2call.nl.
They have to take it back by law, and I will not accept "go and try at HTC".
Will keep you posted.

I've found two other users experiencing same problems. One of them also bought it from 2call if I'm not mistaken. He got his replaced. Mine is from a different store. Bummer, I really don't feel for some pingpong. Keep you posted... Mail response: Give us a call. Yeah right so they can say its not our problem because its not 14 days old...

I have noticed that HTC has used factory "touch-up" which is basically a black sharpie marker to spot-cover some of the damaged finish where the anodize is damaged for whatever reason. You can really see this if you slide the keyboard out and look under the aluminum trim (edge that gets covered when the keyboard is closed). In the right light, the "touched-up" areas will have a distinct purple tint instead of black. Take a look, most units I have looked at have some degree of repair. Problem is, black marker comes off pretty quick and you are left with silver spots everywhere. Someone, in HTC manufacturing made a huge mistake and the build quality suffered tremendously... I love the hardware and the features of the TouchPro but the build quality is the worst I have seen... I am an aerospace engineer and I see this all the time. Just my 2 cents...

As long as the screen is okay, I wouldn't sweat it. Kinda like bumpers on cars, made for bumping

I was going to recommend a light touch with a permanent overhead marker pen, good thing about being black - didn't realise the manufacturers basically do the same thing...!
Remember back to when I was young and put a scratch on the front of my brand new Spectrum 48K - black marker to the rescue. I've even used them on the edge of book bindings that sometimes get scuffed...
From the photo though the long one seems more like a scratch, perhaps done at manufacture, and now the cover up has worn off. The points are what I would associate with non take up of the anodize.

[Q] Gap along left side of screen

Does anyone else have a gap between the screen and the bezel on the left (or any) side of their TF? Mine has a gap that runs the entire length of the screen. All of the other sides seem flush.
I hate to do this to anyone who just hadn't noticed a gap on theirs, but I came across someone else who noticed the same thing on theirs and it made me look at mine. If this is a common problem then I won't fret it, particularly with stock being so low at the moment.
My only concern would be whether or not the gap would allow dust to get under the screen. That's a flaw that I wouldn't accept...

Seems common around here. Can you post a picture so that those that haven't gotten one that see what you guys are talking about?!
Thanks!

I don't have a gap anywhere near as big, I have a really tiny lightgap at the lower right corner of the screen, no lightbleed there though and I have to be literally looking at it from a 170º+ angle.

thanks, i would hav never noticed that...

Okay, not a lot of time to get a pic, but here's a try. You can see the connector for the volume and power buttons (I'm guessing) through the gap. It's this size for the entire length of the left side.
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oh no I don't have that.

I had the exact same thing from my first unit, i returned it to Fry's (where I got it). The second one doesn't have a gap. Manufacture defect! Yours look pretty big. The one I got was pretty small, i can see the buttons btn the gap, but it was only paper thin.

patseei said:
I had the exact same thing from my first unit, i returned it to Fry's (where I got it). The second one doesn't have a gap. Manufacture defect! Yours look pretty big. The one I got was pretty small, i can see the buttons btn the gap, but it was only paper thin.
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Mine's not as large as it looks here. I might swap it out for a new one if there's stock by the time my Amazon 30-day return is up.

Mine is barely noticeable. Definitely not enough to bother me, but you can tell a difference if you look very closely.
Sent from my ADR6400L using Tapatalk

Mine had a small gap along the bottom. Seemed to be more of an issue of the metal frame being slightly out of plum. I was able to straighten it my running my thumb along the length of it with just a little pressure.
Sent from my Transformer TF101 using XDA Premium App

No gap at all on mine

Mine has a paper thin gap. Only noticeable as you can see the metal of the HDMI port if you hold it at a specific angle. But as I have no dust and no light bleed at all I don't think I will exchange it.

Well on the top right side of my transformer, right next to the webcam so like
-------------------- -------------------
l-------------------o------------------l
very messed up diagram, but the "o" is the webcam, the red part is the metal on the top.
it makes a clicking noise when i push on it
very soft though

I've got the gap too. Noticeable enough to reply to this post. I first saw it the day I opened the box right by the volume rocker as the pic above shows.

Upon very close inspection there is a slight gap on the left hand side, but I have to look lol

I have the non flush screen on the right hand side. About right in the center of the right side.
Sent from my Transformer TF101 using XDA Premium App

Permanent smudge splotch on screen

Just got my Note 3 and I'm loving it. However, I recently noticed upon closer examination of my screen that there is a permanent smudge mark that ceases to go away. It only appears when there is a large build-up of normal smudges or when I breathe on the screen.
Here is what it looks like:
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Anyone else have this issue? To check, just breathe onto the screen creating that fog-like cover.
From what I have gathered, it is "oleophobic screen coating" wearing off but I have had my Note 3 for four days so it has not gotten that much usage.

I don't have that problem. Does this only happen when you have smudges or breathe on it? If so then I would suggest a screen protector either tempered or film.
Sent from my SM-N900P using Tapatalk

mikemq2003 said:
I don't have that problem. Does this only happen when you have smudges or breathe on it? If so then I would suggest a screen protector either tempered or film.
Sent from my SM-N900P using Tapatalk
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Once I wipe the screen of all smudges, it goes away. But as soon as there are more smudges it becomes visible.
Is it worth exchanging?

If you are within you return policy date then yes I would. I'm the type of person if I knew it was there even though I don't see it it would bother me lol.
Sent from my SM-N900P using Tapatalk

Anyone else?

cyberprodigy said:
Anyone else?
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Mine seems OK, I'd suggest bringing it back also. If it is the coating of the screen vanishing this fast then that's a build issue. - could also cause weaknesses to the screen any time further down the line.

cyberprodigy said:
Anyone else?
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I have the exact same issue. My smudge is alot bigger. Its horizontal a little above center of the screen and about an inch long. It drives me crazy. I can wipe my screen completely smudge free and if I breath on it, there it is! It is starting to exceed the limits of my OCD medication!! :banghead:
Edit: Mine was like this since day one and noticed it about 10 minutes after purchase.

cyberprodigy said:
Just got my Note 3 and I'm loving it. However, I recently noticed upon closer examination of my screen that there is a permanent smudge mark that ceases to go away. It only appears when there is a large build-up of normal smudges or when I breathe on the screen.
Here is what it looks like:
View attachment 2427122
Anyone else have this issue? To check, just breathe onto the screen creating that fog-like cover.
From what I have gathered, it is "oleophobic screen coating" wearing off but I have had my Note 3 for four days so it has not gotten that much usage.
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Click to collapse
I have never seen anything like that before. If that was my phone i would be seeking a replacement ASAP!!!!

i have the exact same issue here, except the location, which makes it interessting:
mine is exact over the place of the indicator LED, and goes up to the top in a "U" form!
and i do not know why, but i did not encountered it before. could the light (and the minimal
temperature) from the led has something to do with this?

Probably is the coating worn off. I had something similar on my old phone. I ended up polishing the entire screen with a little bit of white toothpaste to remove coating elsewhere and give it a better appearance.

Wow I didn't think there we some many cases like this. What the hell is Samsung doing to these screens?

Reading this thread. .. It's just unbelievable that you guys haven't gone and got a replacement. No way should you be having any of these issues on an expensive flagship phone. Take it back is all I'm going to say. I haven't got it. ... If I breath on it the fog disappears Just as Fast as it came. ..
Sent from my SM-N9005 using Tapatalk

I agree. I would of taking this piece of crap back. I have already had one replacement. These phones man I swear.
I hope they replace everybody's phones. We pay to much money for crap like that to happen.
Again, I WILL NEVER BUY AN AT&T PHONE OR SAMSUNG PHONE AGAIN IN MY LIFE. IM DONE.
Hello Google phones.

LuckyColdJohnson said:
I WILL NEVER BUY AN AT&T PHONE OR SAMSUNG PHONE AGAIN IN MY LIFE. IM DONE.
Hello Google phones.
Click to expand...
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You do realize that eventually you will get a Google phone with a defect? WHERE WILL YOU TURN THEN?
HELLO, WINDOWS PHONE

I've walked on the top corner of my note 4. Since then, a stain appeared ont the screen. That stain keeps growing covering up the display day after day. It is dark at the center, blue in the midlle and purple at its ending side. What must I do to remove it? Please, can anyone advice me.

(UPDATE: Google Replaced my Pixel) Pixel 2 Frame Cracking

I bought a Pixel 2 recently, and does anyone else have the frame cracking for them? On the left side of the device, below the sim tray, where there is a plastic notch. For me, the crack starts at the plastic and runs for the entire depth of the device. This is strange because my phone has always been in a case, never been exerted with lots of pressure or dropped and I would imagine that Google's R&D would try and avoid this issue. Does anyone else have this issue? Do you think Google would be able to send me a replacement device?
Pictures attached.
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Pretty sure that's the part of the phone that almost instantly snapped in jerryrig's torture test. You should watch it if you haven't already, and definitely try for a replacement if you can

I have a case on mine but I thought the body was made out of metal...that is what it felt like and what reviews have said. The primary complaint I read about anything "plastic" was that the white/gray version had a colored plastic power button while the black was metal.
Edit: Looked up the durability tests and it appears this is a known issue if enough pressure is applied. That area is where the antenna is located. I would try to get a replacement...under warranty. You'll just need to convince them that this was normal use...i.e. you weren't bending it on purpose, or sitting on it in your back pocket or something. Thanks for sharing....I don't ever abuse my electronics but obviously I'll need to take care of this phone.

mikeynavy1 said:
I have a case on mine but I thought the body was made out of metal...that is what it felt like and what reviews have said. The primary complaint I read about anything "plastic" was that the white/gray version had a colored plastic power button while the black was metal.
Edit: Looked up the durability tests and it appears this is a known issue if enough pressure is applied. That area is where the antenna is located. I would try to get a replacement...under warranty. You'll just need to convince them that this was normal use...i.e. you weren't bending it on purpose, or sitting on it in your back pocket or something. Thanks for sharing....I don't ever abuse my electronics but obviously I'll need to take care of this phone.
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Yeah, I'm currently under the process of trying to get a replacement through Google, I'll update when I get a response back, so others can know if they are covered. :good:

I admit it puzzles me why there is an antenna band there, given that there's a bloody big glass window just above it. I'm sure there's an engineering reason, but it's not what I'd have done.

Large Hadron said:
I admit it puzzles me why there is an antenna band there, given that there's a bloody big glass window just above it. I'm sure there's an engineering reason, but it's not what I'd have done.
Click to expand...
Click to collapse
Aesthetics maybe? I've seen older phones where you could see it on the back of the phone and it was noticeable. Not sure. Regardless, I'd rather have durability and performance over aesthetics. Regardless of how "beautiful" a phone is, for me the cost alone means a case and screen protector (which is also still an issue for this phone...all the tempered glass ones I've looked at show a halo around the edges). I would gladly trade aesthetics for a little more durability or performance. That is why I bought the phone...I knew I would put it in a case so I had no interest in "glass back" or other features like that. As an engineer I actually like the minimalist design...although I do wish the bezel areas were made more functional by increasing screen size I guess, there's always a tradeoff in performance (the primary reason I selected the Pixel 2 over S8 or V30), looks, battery life, and durability...although there probably doesn't have to be.

Update! (After a long a** time)
It took them so long to get back to me, they said only 5 days but it took weeks, but my device was approved to get replaced. It's being picked up tomorrow. Although Google took so long, I'm glad that their customer service (not response time) was helpful. I did have to escalate the claim but it went through nontheless. I'm certain that if your device is cracked, if you pester them enough, they'll get a replacement for you a lot quicker than I did.

Note 20 Ultra 5G - Paint chipped??

I have a Samsung Galaxy Note 20 Ultra 5G, i have left on all the original coverings and added a Spigen Neo Hybrid case which i had for my S10+... i clean my device weekly and it seems that despite it being in a case and screen protected etc. the paint along the bottom of the screen (where the screen meets the bottom) appears to have chipped off along the edge. Has anyone else had this kind of issue with theirs, its not been dropped or anything... pretty annoyed that my black phone has a nice shiny silver chip out of the bottom... I have a Galaxy Watch that has been around quite a bit and has stood the test alot better than this £1200 phone protected by cases and covers... quite disappointed...
EDIT: Finally got a pic...
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Pics?

Sounds like a manufacturing defect ie improperly prepped metal

If your within any relevant cooling off period then send it back for a refund or replacement.
If they question the chip explain what's happened and see what they say.
Be prepared for them suggesting it's user caused however

I'll try and get a pic, will have to use the Mrs phone to do so ? I've had it a month now so well outside of the colling off periods, will get a pic and post later

IllogicalCpt said:
I'll try and get a pic, will have to use the Mrs phone to do so I've had it a month now so well outside of the colling off periods, will get a pic and post later
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All along the bottom edge is definitely a manufacturer defect. Of course I assuming you don't use MEK to clean your screen
One concern is if the damage goes below the glass it will breach the seal and may allow water, moisture and dust to get inside.
If that's the case it should to be replaced.

IllogicalCpt said:
I have a Samsung Galaxy Note 20 Ultra 5G, i have left on all the original coverings and added a Spigen Neo Hybrid case which i had for my S10+... i clean my device weekly and it seems that despite it being in a case and screen protected etc. the paint along the bottom of the screen (where the screen meets the bottom) appears to have chipped off along the edge. Has anyone else had this kind of issue with theirs, its not been dropped or anything... pretty annoyed that my black phone has a nice shiny silver chip out of the bottom... I have a Galaxy Watch that has been around quite a bit and has stood the test alot better than this £1200 phone protected by cases and covers... quite disappointed...
Click to expand...
Click to collapse
I had something similar to what your describing happen on my s10 and s20. For some reason I've always had better luck with the Notes. Would return the S series until I finally got one that was solid.

Samsung should have gone with an anodized finish... goofballs.

edit: for some reason the pic isn't loading, direct URL
https://forum.xda-developers.com/picture.php?albumid=16573&pictureid=61161

What, what, what? That image gave me spacial disorientation.
I see what maybe looks like a small nick...

Result, I finally got 5 minutes to nip into the o2 shop and ask for their opinion, they told me to contact samsung... so I did a samsung chat, who then told me to call samsung, after 4 attempts at getting through to the right people they then told me to call O2... so I did an O2 chat and after being transferred 3 times and arguing the fact my phone was still within the 30 day period they have agreed to swap it... wonder why I put off contacting anyone ?

blackhawk said:
What, what, what? That image gave me spacial disorientation.
I see what maybe looks like a small nick...
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Yeah It was difficult to describe to as its silver on black its standing out like a sore thumb to me... considering it was under protection too... I have not tried to overplay how big it is to anyone I have mentioned it too, and most people would probably move on with their lives, but I have a bit of obsessive compulsion to keep my devices looking new and this happening through no fault of my own has been driving me mad

Good to hear you achieved a satisfactory.
In the Uk its the seller of the phone that applies the warranty so it was right to contact o2.

IllogicalCpt said:
Yeah It was difficult to describe to as its silver on black its standing out like a sore thumb to me... considering it was under protection too... I have not tried to overplay how big it is to anyone I have mentioned it too, and most people would probably move on with their lives, but I have a bit of obsessive compulsion to keep my devices looking new and this happening through no fault of my own has been driving me mad
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The image isn't that good plus no stereoscopic vision on it.
Looks like impact damage but could have happened during production or assembly.
Doesn't look like the case seal is compromised.
I be inclined to send it back especially if I knew it wasn't caused by me. That's a lot of down time though.
If the case seal is intact ie it's a clean nick with no hairline fractures extending under the screen, your call.
If it's covered by the case, you seldom see it.
When you eventually have it serviced you could have the frame replaced but Samsung certainly won't cover it then.
Meh, I feel your pain

I have same issue! Top left corner, bottom left corner, and in between those 2 corners paint is peeling off. it's 2 month old phone, never dropped, always in my hands... Damn it's 1400eur phone with most quality issues...
Green tinted display, heat issues, paint peeling off, etc...