Hi,
I have been using the 7 pro since the day it launched. Out of nowhere, last week, I saw a blackish patch on the left side of my display. One week later, it is spreading like a virus and taking more area of the screen. Posting pictures here. Any idea what may have caused this.
I reached out to Google, and they are sending in a replacement. I was just wondering if someone else came across such a problem
Thank you
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Could that be caused by dirt or debris getting up in there? That seems a little more significant than maybe a group of dead pixels. Regardless to me it seems pretty serious and not something that a soft reset would fix.
Looks like Purity, the black oil/cancer alien virus from the X-Files
Pretty sure I've seen this on someone else's device but don't recall if the cause was discovered.
That is caused by a break in the internal LCD structure. It can happen from a drop - especially with a device having curved glass! The curve might put the internal LCD at bigger risk of breaking depending on the overall display construction (both internal and external).
I'm more surprised by this happening without the exterior glass breaking or cracking at all. I guess the new Gorilla Glass Victus is stronger than I had anticipated. Perhaps the Pixel 7 series phones really got the Gorilla Glass Victus 2 glass (although it says that it just got "Gorilla Glass Victus" on the Google Store page). I say this because the Pixel 6 series of phones had the same glass, however, could very easily gather visible scratches (for example, my jeans could leave a visible scuff LOL). But my P7P hasn't gotten any visible scuffs or scratches at all yet - which has left me wondering what was changed in its supposedly identical glass sides.
chetly968 said:
Could that be caused by dirt or debris getting up in there? That seems a little more significant than maybe a group of dead pixels. Regardless to me it seems pretty serious and not something that a soft reset would fix.
Click to expand...
Click to collapse
I do not think that could be the cause of that
NippleSauce said:
That is caused by a break in the internal LCD structure. It can happen from a drop - especially with a device having curved glass! The curve might put the internal LCD at bigger risk of breaking depending on the overall display construction (both internal and external).
I'm more surprised by this happening without the exterior glass breaking or cracking at all. I guess the new Gorilla Glass Victus is stronger than I had anticipated. Perhaps the Pixel 7 series phones really got the Gorilla Glass Victus 2 glass (although it says that it just got "Gorilla Glass Victus" on the Google Store page). I say this because the Pixel 6 series of phones had the same glass, however, could very easily gather visible scratches (for example, my jeans could leave a visible scuff LOL). But my P7P hasn't gotten any visible scuffs or scratches at all yet - which has left me wondering what was changed in its supposedly identical glass sides.
Click to expand...
Click to collapse
Sounds like it. Cannot wait for the replacement to come in. and this post tells me I should make sure I always have a case on with a good screen protector I guess
Beware they're going to charge you for a broken screen so prepare for that.
roddem said:
Sounds like it. Cannot wait for the replacement to come in. and this post tells me I should make sure I always have a case on with a good screen protector I guess
Click to expand...
Click to collapse
Best of luck with the replacement device! But overall, it just seems like you need to be extra careful with modern technology nowadays. Companies out there seems to be building stuff that is easier to break or degrades faster in order for them to stay more profitable over time =/.
I miss the days where the companies used to compete to see who could build the device that lasted the longest...especially considering the fact that I never use screen protectors or cases on my phones and so one drop would cost me an arm, a leg and a kidney...haha
Yeah I see it
I got the replacement device. And they said if there is no physical damage outside, there will be no charge. There is not any damage, and honestly it did not fell as well in the last one month. Just once when I got the device. and nothing happened that time.
Related
I send a email to ask htc. They inform me that Desire HD is not using Gorilla Glass.
Here is the letter.
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Does everyone but me fail to realise that they would have advertised the fact, if the DHD was infact using gorilla glass?
ivolol said:
Does everyone but me fail to realise that they would have advertised the fact, if the DHD was infact using gorilla glass?
Click to expand...
Click to collapse
this!
i'm sure it would have been advertised...
i don't really get the big deal with gorilla glass, my cowon s9 has it and the screen still scratches, the S9 is so light tho that if you drop it the glass wont break anyway
also, why are people dropping their phones ?
but im weird id sell my phone the moment it gets a tiny scratch on it like i did with my legend
noobdeagle said:
also, why are people dropping their phones ?
Click to expand...
Click to collapse
For the fun of it, you know, testing that it is drop proof. .
It's always good to know that if you accidently drop your phone, well them people thought it would happen and put a gorilla glass for you !
I've been using mine around 6 weeks without a shield and the screen is still in pristine condition, mind you I don't put it in my pocket with other stuff in there or anywhere it might get damaged.
Take care of it and it seems you won't get a mark on it.
MrGarak said:
Take care of it and it seems you won't get a mark on it.
Click to expand...
Click to collapse
Wise words MrGarak. My old Hero still looks close to brand-new, no added protection, 14 months on.
Then why corning is listing it in their website in the featured products section ??
http://www.corninggorillaglass.com/featured-products
Scotchy49 said:
For the fun of it, you know, testing that it is drop proof. .
It's always good to know that if you accidently drop your phone, well them people thought it would happen and put a gorilla glass for you !
Click to expand...
Click to collapse
Believe me, if you accidentally drop your phone, you'll know if the display has broken or not .
I've dropped once, it just slipped of my hand while rushing to work.... and landed HEAVILY on the sides... bouncing thrice before it stop (bounced on the sides). Luckily I had TPU case on it, life saver
Of course if you drop it on a rock with the glass on the bottom, I'm pretty sure that gorilla or jurassic glass might not help much
Good find and good news for us since apparently our phone is using a "better" type of glass for our screens. I'd still won't drop it though (just saying)
You say that but on the companies that makes Gorilla glass it does say that the Desire HD has it. I took some keys to my desire HD and no scratches.
http://www.corninggorillaglass.com/#featured-products
from my experience
HTC support staffs are not that knowledgeable about their product
they most rely on whatever they post on their own website
letom said:
You say that but on the companies that makes Gorilla glass it does say that the Desire HD has it. I took some keys to my desire HD and no scratches.
Click to expand...
Click to collapse
Yeah, I'm gonna go with this, more official than some rep who's most likely clueless. Still, not letting my keys near the screen! No way!
Ive had mine for a few months and not one scratch,
untill yesterday, when it was in my pocket(on its own in a case, no screen protector though)...nice scratch across top which can be seen with the screen on, and can be felt quite obviously with a finger nail.
easy to say I was gutted. I've looked after this phone like it was a living breathing thing, never dropping it or anything, and then it scratches like that?
hohum.
I'd trust the creators of the Gorilla Glass over HTC support.
I've had mine since November and i don't have one scratch on the screen.
I've dropped my phone from insane heights, on my phone you can see metal grazed off and silver, but the glass looks brand new and not one single scratch!
Confirmed or not, DHD glass proved to be quite resistant.
Personaly, I've let my DHD with my glasses, my car keys, USB Flash keys, or just in my laptop case with plenty of cables, without getting *any* traces on it. This, without any protection...
Someone should really change the name of this thread
desire hd scratch
i drooped mine with the screen down and the only scratch is on the aluminium body where is the small led .i ve got no protection for screen yet and if i compare with my old omnia 2 wich it has a plastic screen
So, after 1 month with this phone it fell from my pants pocket and display was damaged, glass didn't break but display is totally ruined so I can't use it anymore. Case + Tempered glass didn't do anything to protect it.
I can't believe this, before this phone I had a Huawei G7 and fell countless times to the floor, even in the water and not even a single crack in it.
Be carefull with this phone, just an advice.
Here's a vid from SquareTrade testing this phone and showing how fragile it is (thanks bw03 for sharing it)
http://www.androidheadlines.com/2015...ble-phone.html
It has Gorilla Glass 3 so that kind of surprises me.
ahent said:
It has Gorilla Glass 3 so that kind of surprises me.
Click to expand...
Click to collapse
I know, had worse accidents with other phones and never had a broken display.
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Knock on wood, I've been lucky.
Have dropped my phone like six times now, all onto concrete or tile from about waist height.
No issues yet, knock on wood.
It's got a flimsy super thin case that does not protect the corners but so far I guess it's fallen the right way.
I've dropped my phone several time as well. No issues. Its more luck (or lack thereof) of the drop than anything.
Dropped mine about 3 times from shirt pocket so about a 4-5 ft drop concrete tile and hardwood floor no scratches no breaks...
My girlfriend dropped mine and it got a bunch of cracks and now I have to use otg and a mouse to use it
I have made insurance in case of breaking the Display for 25 euros.....
I wish I had an insurance before, god damn it was the 1st time I dropped mine
insurance here in brazil is about BRL500, something about 120US$, so i'd rather stay safe :B
That being said, this slippery fella right here has already fallen a couple of times, only some hard-to-notice scratches on the case, tempered glass not broke yet.
I forgot to mention I went full bore on mine got maxed out memory wood back and insurance... Main reason why it is not rooted yet...
Dropped mine more times than I care to remember.
TPU case, absolutely no issues in about 6 months of ownership.
This is nothing new. See here:
http://www.androidheadlines.com/201...the-moto-x-pure-the-most-breakable-phone.html
bw03 said:
This is nothing new. See here:
http://www.androidheadlines.com/201...the-moto-x-pure-the-most-breakable-phone.html
Click to expand...
Click to collapse
Whoa man, wish I had that info before, thanks for sharing
You're all warned now, get yourselves a good case because my TPU didn't protect it
Now that I think, My TPU case only protected the glass (it didnt break, not a single scratch) but it didn't absorb the impact to protect the display
I don't know if they make the rhino case for our phone but I got a kick out of this video.
https://www.youtube.com/watch?v=9DvhljsZY88
Bought this after my Xperia fell from maybe a foot and a half and completely shattered. That same phone fell out of my hands at a train station and was subsequently kicked by a passer by (accidentally, not maliciously) and came through completely unscathed. Was in the same case in both instances. Sometimes it hits at just the perfect angle that there's no hope.
That SquareTrade review worries me a bit...
Sent from my XT1575 using Tapatalk
I kneeled down to pet a small dog and my jacket pockets inverted. The phone fell about 24 inches onto dirt and the edge of the screen snapped. All the screens breaking on this phone is not a case of bad luck. The screen's rim is clearly not designed correctly. It's shorter than the glass and smaller in diameter than the chassis - totally useless. Check any other phone, even the cheap Chinese phones, and you'll find that a flat surface can not touch the glass or the chassis next to the glass.
I'm mad now because this is clearly going to happen again and it's $150 each time. I'm thinking about not repairing it and buying another brand. No wonder there are no accessories or development for this phone. Most people are staying clear of it.
kevinmcmurtrie said:
I kneeled down to pet a small dog and my jacket pockets inverted. The phone fell about 24 inches onto dirt and the edge of the screen snapped. All the screens breaking on this phone is not a case of bad luck. The screen's rim is clearly not designed correctly. It's shorter than the glass and smaller in diameter than the chassis - totally useless. Check any other phone, even the cheap Chinese phones, and you'll find that a flat surface can not touch the glass or the chassis next to the glass.
I'm mad now because this is clearly going to happen again and it's $150 each time. I'm thinking about not repairing it and buying another brand. No wonder there are no accessories or development for this phone. Most people are staying clear of it.
Click to expand...
Click to collapse
Sorry for your bad luck on the drop, but have you even looked in the development thread?
Mine fell out of my pocket when I was getting out of the car. It's pretty low so it was probably a 2-3ft drop onto the concrete. It shattered and the right half of the touch screen stopped working. I couldnt find a complete white assembly with the frame besides some obscure website where it was out of stock for who knows how long. I had to buy just the screen and glass itself. It was very difficult to take the broken screen out of the frame and glue the new one in. If I was able to get a complete assembly the repair would be very easy.
Sent from my XT1575 using Tapatalk
A friend of a friend cracked his phone already.
It dropped out of his pocket when he sat down at a table. Fell about 2 feet onto a cement floor. Seems to have hit the corner.
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What sucks even more.. is that his case for his phone arrived a few hours later.
Read more on Reddit here: https://www.reddit.com/r/GalaxyS7/comments/48j1kl/man_down/
I'm the poor soul who cracked his phone. I sadly didn't feel it sliding until it was too late. I'm now waiting to see what T-Mobile can do since the phone just freaking shipped for some.
SniperXX said:
I'm the poor soul who cracked his phone. I sadly didn't feel it sliding until it was too late. I'm now waiting to see what T-Mobile can do since the phone just freaking shipped for some.
Click to expand...
Click to collapse
Damn Homie, hold this thumbs up!
you can claim you received the phone like this LOl scumbag move, but hey wouldn't hurt to try
Didn't even take the sticker off yet..
Its sad to see how sawft this phone is....
Its on the back a case would cover it wouldn't bother me much unless I wanted a clear case if it costs too much its livable
EvanWasHere said:
A friend of a friend cracked his phone already.
It dropped out of his pocket when he sat down at a table. Fell about 2 feet onto a cement floor. Seems to have hit the corner.
What sucks even more.. is that his case for his phone arrived a few hours later.
Read more on Reddit here: https://www.reddit.com/r/GalaxyS7/comments/48j1kl/man_down/
Click to expand...
Click to collapse
How to remove back glass put the device on the Hot plate for
3 minutes under 140 °F.
Here is parts list
GH81-13556A A/S TAPE-BACK_GLASS
GH81-13555A A/S TAPE-BACK_GLASS_ISLAND
GH02-12464A TAPE DOUBLE FACE-REAR_ISLAND
GH8211498C A/S ASSYBACK GLASS_LA_ZD
Moral of the story don't buy a Samsung doh. Lol sorry Samsung police had to take a joke. That royally socks!!
That sux. Great promo ad for Samsung's durability lol!
I didn't know these Samsungs crack so easily after seeing some video drop tests where the S6 Edge did pretty good. I guess it depends where they hit. Something about a phone sandwiched between 2 sides of glass makes me wonder though.
T-Mobile is back ordered and Assurant wont have stock for a few weeks. The two Samsung reps weren't much help. They didn't know what the cost would be or how long they'd need it.
Make sure you keep these phones in a case, lol.
Ouch, just stick it in a case and never take it out, and pretend its not waterproof anymore.
Its like holding a stick of butter.
Sign up for Samsunt's insurance plan:
http://www.samsung.com/us/owners/protection-plus/
Most of the credit cards include complementary accidental damage protection insurance by default. https://www.nerdwallet.com/blog/cre...ase-protection-credit-cards-cover-belongings/
I guess gorilla glass 5 is no stronger the the 1st 4. Probably the same glass they just add a number every new phone cycle. I think they all scratch at 9h anyway and obviously a drop is outta the question
DAMN SON!
meyerweb said:
Sign up for Samsunt's insurance plan:
http://www.samsung.com/us/owners/protection-plus/
Click to expand...
Click to collapse
Thanks for the info! There doing what Apple has been
GoogleFan said:
I guess gorilla glass 5 is no stronger the the 1st 4. Probably the same glass they just add a number every new phone cycle. I think they all scratch at 9h anyway and obviously a drop is outta the question
Click to expand...
Click to collapse
Has Gorilla Glass 5 even been released yet? If so, Corning doesn't know it.
I wasn't going to use a case. I just changed my mind.
GoogleFan said:
I guess gorilla glass 5 is no stronger the the 1st 4. Probably the same glass they just add a number every new phone cycle. I think they all scratch at 9h anyway and obviously a drop is outta the question
Click to expand...
Click to collapse
Gorilla glass 4 not 5.
Also gorilla glass can't make glass into metal, it can only harden it a bit (usually against scratches) dropping it on concrete still will shatter it (incidentally it would have scratched and bent metal most likely).
I don't like glass on the backs of phones, but it's better then metal for some things (wireless charging). I prefer high quality plastic but the market says it's not 'premium' enough, so we get glass or metal.
Sent from my SM-T710 using Tapatalk
I bought a Pixel 2 recently, and does anyone else have the frame cracking for them? On the left side of the device, below the sim tray, where there is a plastic notch. For me, the crack starts at the plastic and runs for the entire depth of the device. This is strange because my phone has always been in a case, never been exerted with lots of pressure or dropped and I would imagine that Google's R&D would try and avoid this issue. Does anyone else have this issue? Do you think Google would be able to send me a replacement device?
Pictures attached.
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Pretty sure that's the part of the phone that almost instantly snapped in jerryrig's torture test. You should watch it if you haven't already, and definitely try for a replacement if you can
I have a case on mine but I thought the body was made out of metal...that is what it felt like and what reviews have said. The primary complaint I read about anything "plastic" was that the white/gray version had a colored plastic power button while the black was metal.
Edit: Looked up the durability tests and it appears this is a known issue if enough pressure is applied. That area is where the antenna is located. I would try to get a replacement...under warranty. You'll just need to convince them that this was normal use...i.e. you weren't bending it on purpose, or sitting on it in your back pocket or something. Thanks for sharing....I don't ever abuse my electronics but obviously I'll need to take care of this phone.
mikeynavy1 said:
I have a case on mine but I thought the body was made out of metal...that is what it felt like and what reviews have said. The primary complaint I read about anything "plastic" was that the white/gray version had a colored plastic power button while the black was metal.
Edit: Looked up the durability tests and it appears this is a known issue if enough pressure is applied. That area is where the antenna is located. I would try to get a replacement...under warranty. You'll just need to convince them that this was normal use...i.e. you weren't bending it on purpose, or sitting on it in your back pocket or something. Thanks for sharing....I don't ever abuse my electronics but obviously I'll need to take care of this phone.
Click to expand...
Click to collapse
Yeah, I'm currently under the process of trying to get a replacement through Google, I'll update when I get a response back, so others can know if they are covered. :good:
I admit it puzzles me why there is an antenna band there, given that there's a bloody big glass window just above it. I'm sure there's an engineering reason, but it's not what I'd have done.
Large Hadron said:
I admit it puzzles me why there is an antenna band there, given that there's a bloody big glass window just above it. I'm sure there's an engineering reason, but it's not what I'd have done.
Click to expand...
Click to collapse
Aesthetics maybe? I've seen older phones where you could see it on the back of the phone and it was noticeable. Not sure. Regardless, I'd rather have durability and performance over aesthetics. Regardless of how "beautiful" a phone is, for me the cost alone means a case and screen protector (which is also still an issue for this phone...all the tempered glass ones I've looked at show a halo around the edges). I would gladly trade aesthetics for a little more durability or performance. That is why I bought the phone...I knew I would put it in a case so I had no interest in "glass back" or other features like that. As an engineer I actually like the minimalist design...although I do wish the bezel areas were made more functional by increasing screen size I guess, there's always a tradeoff in performance (the primary reason I selected the Pixel 2 over S8 or V30), looks, battery life, and durability...although there probably doesn't have to be.
Update! (After a long a** time)
It took them so long to get back to me, they said only 5 days but it took weeks, but my device was approved to get replaced. It's being picked up tomorrow. Although Google took so long, I'm glad that their customer service (not response time) was helpful. I did have to escalate the claim but it went through nontheless. I'm certain that if your device is cracked, if you pester them enough, they'll get a replacement for you a lot quicker than I did.
I have a Samsung Galaxy Note 20 Ultra 5G, i have left on all the original coverings and added a Spigen Neo Hybrid case which i had for my S10+... i clean my device weekly and it seems that despite it being in a case and screen protected etc. the paint along the bottom of the screen (where the screen meets the bottom) appears to have chipped off along the edge. Has anyone else had this kind of issue with theirs, its not been dropped or anything... pretty annoyed that my black phone has a nice shiny silver chip out of the bottom... I have a Galaxy Watch that has been around quite a bit and has stood the test alot better than this £1200 phone protected by cases and covers... quite disappointed...
EDIT: Finally got a pic...
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Pics?
Sounds like a manufacturing defect ie improperly prepped metal
If your within any relevant cooling off period then send it back for a refund or replacement.
If they question the chip explain what's happened and see what they say.
Be prepared for them suggesting it's user caused however
I'll try and get a pic, will have to use the Mrs phone to do so ? I've had it a month now so well outside of the colling off periods, will get a pic and post later
IllogicalCpt said:
I'll try and get a pic, will have to use the Mrs phone to do so I've had it a month now so well outside of the colling off periods, will get a pic and post later
Click to expand...
Click to collapse
All along the bottom edge is definitely a manufacturer defect. Of course I assuming you don't use MEK to clean your screen
One concern is if the damage goes below the glass it will breach the seal and may allow water, moisture and dust to get inside.
If that's the case it should to be replaced.
IllogicalCpt said:
I have a Samsung Galaxy Note 20 Ultra 5G, i have left on all the original coverings and added a Spigen Neo Hybrid case which i had for my S10+... i clean my device weekly and it seems that despite it being in a case and screen protected etc. the paint along the bottom of the screen (where the screen meets the bottom) appears to have chipped off along the edge. Has anyone else had this kind of issue with theirs, its not been dropped or anything... pretty annoyed that my black phone has a nice shiny silver chip out of the bottom... I have a Galaxy Watch that has been around quite a bit and has stood the test alot better than this £1200 phone protected by cases and covers... quite disappointed...
Click to expand...
Click to collapse
I had something similar to what your describing happen on my s10 and s20. For some reason I've always had better luck with the Notes. Would return the S series until I finally got one that was solid.
Samsung should have gone with an anodized finish... goofballs.
edit: for some reason the pic isn't loading, direct URL
https://forum.xda-developers.com/picture.php?albumid=16573&pictureid=61161
What, what, what? That image gave me spacial disorientation.
I see what maybe looks like a small nick...
Result, I finally got 5 minutes to nip into the o2 shop and ask for their opinion, they told me to contact samsung... so I did a samsung chat, who then told me to call samsung, after 4 attempts at getting through to the right people they then told me to call O2... so I did an O2 chat and after being transferred 3 times and arguing the fact my phone was still within the 30 day period they have agreed to swap it... wonder why I put off contacting anyone ?
blackhawk said:
What, what, what? That image gave me spacial disorientation.
I see what maybe looks like a small nick...
Click to expand...
Click to collapse
Yeah It was difficult to describe to as its silver on black its standing out like a sore thumb to me... considering it was under protection too... I have not tried to overplay how big it is to anyone I have mentioned it too, and most people would probably move on with their lives, but I have a bit of obsessive compulsion to keep my devices looking new and this happening through no fault of my own has been driving me mad
Good to hear you achieved a satisfactory.
In the Uk its the seller of the phone that applies the warranty so it was right to contact o2.
IllogicalCpt said:
Yeah It was difficult to describe to as its silver on black its standing out like a sore thumb to me... considering it was under protection too... I have not tried to overplay how big it is to anyone I have mentioned it too, and most people would probably move on with their lives, but I have a bit of obsessive compulsion to keep my devices looking new and this happening through no fault of my own has been driving me mad
Click to expand...
Click to collapse
The image isn't that good plus no stereoscopic vision on it.
Looks like impact damage but could have happened during production or assembly.
Doesn't look like the case seal is compromised.
I be inclined to send it back especially if I knew it wasn't caused by me. That's a lot of down time though.
If the case seal is intact ie it's a clean nick with no hairline fractures extending under the screen, your call.
If it's covered by the case, you seldom see it.
When you eventually have it serviced you could have the frame replaced but Samsung certainly won't cover it then.
Meh, I feel your pain
I have same issue! Top left corner, bottom left corner, and in between those 2 corners paint is peeling off. it's 2 month old phone, never dropped, always in my hands... Damn it's 1400eur phone with most quality issues...
Green tinted display, heat issues, paint peeling off, etc...