It was mentioned on the website that a receipt is needed. If I buy it from China, what do I need for warranty?
If you don't have the receipt, oppo will count 91 days from the manufactured date as the purchase date.
unloaded1 said:
If you don't have the receipt, oppo will count 91 days from the manufactured date as the purchase date.
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Will they reject the warranty of the phone if I buy it online which is not an official authorized seller from OPPO? Thanks.
If your device don't qualify, you can still pay to repair it, just like any older oppo phone that is in the international warranty category but is currently out of warranty. Whether Oppo honors the phone you have recently purchased online for a free repair, you will probably need to contact them directly.
Related
Still with the GB update, eagles blood rom, and CM7 rom I still am getting reboots and SOD. I chatted with them and seems like I'm SOL with warranty on the phone since I got the phone off craigslist and not an authorized reseller.
Every LG phone and device has a one year limited warranty which starts from the date of purchase, or original purchase (If it was a replacement that is), unless you purchased a refurbished phone which has only 90 days of warranty. If you would need to send the phone or device to LG, we will perform a cover to cover check on the device to see what the issue is, if our technicians find that the issue is caused by any type of physical, liquid, or cosmetic damage on the device then fees will be applied, at this point you will be notified via email or through a phone call before doing any repairs. As well, this warranty will not cover the device if it was purchased through a non authorized LG dealer, such as E-bay, newegg, craiglist, etc…; if our technicians determine that the issue is a manufacturer’s defect, the device will be repaired or replaced by a certified refurbish unit. This process has a turn around time of 5 to 7 business days, from the day that our technicians start working on your device.
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Has anyone had any luck with warranty through LG or even T-mobile when they didn't get it from an authorized re seller?
Horsey said:
Still with the GB update, eagles blood rom, and CM7 rom I still am getting reboots and SOD. I chatted with them and seems like I'm SOL with warranty on the phone since I got the phone off craigslist and not an authorized reseller.
Has anyone had any luck with warranty through LG or even T-mobile when they didn't get it from an authorized re seller?
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Samsung has the exact same policy. Before repair, they ask for an invoice and a credit card statement if the invoice is questionable. They also have a s/n database to track which phones were shipped to which dealer to match against the invoice. The manufacturers take the authorized retailer thing pretty seriously.
Try contacting the seller to assist you with this or ask him where he got it from. Tell LG you paid cash or were given the item as a gift from a now deceased family member.
Tell them the device was purchased though an authorized dealer and then was given to you or sold to you by a friend. Does friend count as Craigslist or Ebay?
Newegg isn't a authoized seller?
Sistum Id said:
Try contacting the seller to assist you with this or ask him where he got it from. Tell LG you paid cash or were given the item as a gift from a now deceased family member.
Tell them the device was purchased though an authorized dealer and then was given to you or sold to you by a friend. Does friend count as Craigslist or Ebay?
Newegg isn't a authoized seller?
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I bought my g2x from CL, "bricked" it through lg update tool. Got a free new replacement from tmobile.
jdaclutch said:
I bought my g2x from CL, "bricked" it through lg update tool. Got a free new replacement from tmobile.
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more info?
you do this in store? did they ask you for proof of purchase?
Was looking at a good deal on a used one here local. What is the warrenty and can it be transferred to me a new owner? It is 2 mths old? Thanks Kindly.. sorry for mis typing in the title..Dang..
melax1 said:
Was looking at a good deal on a used one here local. What is the warrenty and can it be transferred to me a new owner? It is 2 mths old? Thanks Kindly..
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Samsung's warranty terms vary by country. Generally they are more concerned that it was purchased from an authorized reseller. If someone buys a Samsung product to give as a gift for example it would be silly for them to say the warranty only applies to the gift giver and not the recipient. If who you are buying it from can provide you with the original receipt and if they bought it from an authorized reseller you should be fine. If you can't get a receipt and/or it wasn't purchased from an authorized reseller you'll definitely have a problem should it need repair under warranty.
BarryH_GEG said:
Samsung's warranty terms vary by country. Generally they are more concerned that it was purchased from an authorized reseller. If someone buys a Samsung product to give as a gift for example it would be silly for them to say the warranty only applies to the gift giver and not the recipient. If who you are buying it from can provide you with the original receipt and if they bought it from an authorized reseller you should be fine. If you can't get a receipt and/or it wasn't purchased from an authorized reseller you'll definitely have a problem should it need repair under warranty.
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Thank you for your reply.
Have preordered Moto G 16GB version from amazon.uk and still waiting for it to deliver.
But would like to know if Moto G does have international warranty? I live in Sweden, so can I send it to Moto service center here in Sweden instead back to amazon uk for phone repairs within warranty issues?
dt33 said:
Have preordered Moto G 16GB version from amazon.uk and still waiting for it to deliver.
But would like to know if Moto G does have international warranty? I live in Sweden, so can I send it to Moto service center here in Sweden instead back to amazon uk for phone repairs within warranty issues?
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As I'm in Estonia, I did ask also about warranty from Amazon, they replied:
For items sold by or fulfilled by Amazon, our 30-day returns guarantee means
that you can return an item to us in its original condition within 30 days of
the date you received it.
If the returned item is in its original packaging and condition, we'll issue a
full refund for the price that you paid for it. We will, however, also accept
the return of incorrect or defective merchandise which meets the guidelines below.
However, if your purchase is defective within a year, you may still be able to
return it for a replacement/refund as all electronic items purchased from
Amazon.co.uk come with a one year warranty from the manufacturer, unless
otherwise stated.
Since this item "Moto G 8GB Sim Free Smartphone - Black" comes under Electronics
category, it has one year warranty.
Our complete Returns Policy is set out on the Amazon.co.uk website. Read our
Help pages for additional information about Returns and Refunds.
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I did ask about EU 2 year warranty - http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_en.htm
They replied:
I would like to inform you that all electronic items purchased from
Amazon.co.uk come with a one year warranty from the manufacturer, unless
otherwise stated on the product's detail page.
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ksuuk said:
I did ask about EU 2 year warranty - http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_en.htm
They replied:
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Well yeah, UK people don't really count them as a part of Europe, nothing new here
ksuuk said:
As I'm in Estonia, I did ask also about warranty from Amazon, they replied:
I did ask about EU 2 year warranty - http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_en.htm
They replied:
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The one year Manufacturers Warranty is in addition to your rights as an EU Consumer, which is a 2 year Statutory Warranty......
this EU Directive has been transposed into law in all EU countries, or already existed in effect in some.
In the UK, there is a six year warranty, under their Sale of Goods Act, which they claim is superior to the EU minimum protection you have mentioned.
It is good to know that Apple had to change the wording of their International Warranty in all EU countries in the past year, so as to comply with EU Consumer Protection Directives/Law....
If you purchased online from another EU country, you also have additional protection and rights under EU Law.
Check out the European Consumer Rights Site for your country.
http://ec.europa.eu/consumers/ecc/contact_en.htm
Hope this helps!!
Sent from my GT-I9300 using Tapatalk
I just want to know if I can send here in Sweden for repairs and dont need send it back to amazon.uk for repairs. Not how long EU warranty it have.
Someone got a reply from Motorolas, that said since Moto G dont sell here in Sweden and need to send it back to amazon.uk for warranty repairs.
But if I look at Moto websites about Moto G warranty, Sweden is listed under warranty and there is also a Swedish manual. In the Swedish manual, it say under Service and repairs it says to contach Swedish Moto support center. For repairs to send it to Swedens Moto service center partner. So im abit confused, who do I send it back for repairs? Amazon.uk or Moto Sweden service partner center?
dt33 said:
I just want to know if I can send here in Sweden for repairs and dont need send it back to amazon.uk for repairs. Not how long EU warranty it have.
Someone got a reply from Motorolas, that said since Moto G dont sell here in Sweden and need to send it back to amazon.uk for warranty repairs.
But if I look at Moto websites about Moto G warranty, Sweden is listed under warranty and there is also a Swedish manual. In the Swedish manual, it say under Service and repairs it says to contach Swedish Moto support center. For repairs to send it to Swedens Moto service center partner. So im abit confused, who do I send it back for repairs? Amazon.uk or Moto Sweden service partner center?
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Ask from Motorola, but I'm quite sure, that You must send it to Amazon.
ksuuk said:
Ask from Motorola, but I'm quite sure, that You must send it to Amazon.
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You bought from Amazon, not Moto Sweden.
Amazon is the retailer you have a contract of sale with. Consumer law in the EU is clear on this.
If you bought in a local store on your High Street, where would you go??
AFAIK, Amazon pays postage for returns in the event of faulty goods.
If you don't want info given, others might find it useful, it is a "public" forum.
Sent from my Moto G using TapaTalk
I think I've heard in some review on YouTube that you can take any moto g with European warranty to any local Motorola service center. You should call a Motorola center and ask them directly.
Sent from my One V using xda app-developers app
Motorola Service Center in Estonia
I am in Estonia now and I have Moto G 16 GB which I bought it from India through online store FLIPKART on July 2014. But now the charger seems to be not working. Do we have motorola service center here in Estonia?
saidwivedi said:
I am in Estonia now and I have Moto G 16 GB which I bought it from India through online store FLIPKART on July 2014. But now the charger seems to be not working. Do we have motorola service center here in Estonia?
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As you are using Internet to ask a question here, use it the same way and search for service center in google, yahoo or whatever search engine you prefer.
The search result may end up giving a contact number and/or email address.
I've already looked around here and elsewhere and have not found an answer to my question, but hopefully someone here knows the answer. Some quick background info:
I'm from the US but I live primarily in Europe (specifically Austria) and want to get a Nexus 5 for my girlfriend. Unfortunately I am a bit concerned about the warranty situation. Obviously Google will not honor the warranty on the device in Austria, but will LG? I haven't called LG's Austrian support line yet (since it's a Sunday) but perhaps someone here can let me know and help me avoid sitting on hold for who knows however long.
Thanks in advance for any assistance you can provide!
Hi, I've contacted Google in that case already.
The thing is: Google and LG warranty policy is not the same.
Sadly if you buy N5 from a GP Store you're stuck with a warranty available only in the country where you bought it via GPS. That is what they wrote:
"LG's policy is different than Google's Policy.
If you would like to utilize LG's repair services, you are more than welcome to do so.
As far as an advanced replacement from us, warranty replacement service from Google is only provided within the country from which your device was originally purchased.
Again, if you want to get your Nexus 5 repaired by LG you can do so but it would be at your own expense. "
I asked about sending device from my home country and if they will send it back:
"At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase."
There is an option to "transfer" warranty to someone in US:
Or, if the warranty is still under your friend's name, since they were the purchaser, you can send the Nexus 5 back to them in the US and they can contact us about a replacement. If the warranty is not still under their name, you can send it to anyone you know in the US, and they can call us, and we can transfer the warranty to them. They can then take care of the replacement, and send you the new device once they have it.
When you buy a device from LG in EU, warranty is available in every country in EU, contrary to devices from GPS.
Hope it helped
dvdfan said:
Hi, I've contacted Google in that case already.
The thing is: Google and LG warranty policy is not the same.
Sadly if you buy N5 from a GP Store you're stuck with a warranty available only in the country where you bought it via GPS. That is what they wrote:
"LG's policy is different than Google's Policy.
If you would like to utilize LG's repair services, you are more than welcome to do so.
As far as an advanced replacement from us, warranty replacement service from Google is only provided within the country from which your device was originally purchased.
Again, if you want to get your Nexus 5 repaired by LG you can do so but it would be at your own expense. "
I asked about sending device from my home country and if they will send it back:
"At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase."
There is an option to "transfer" warranty to someone in US:
Or, if the warranty is still under your friend's name, since they were the purchaser, you can send the Nexus 5 back to them in the US and they can contact us about a replacement. If the warranty is not still under their name, you can send it to anyone you know in the US, and they can call us, and we can transfer the warranty to them. They can then take care of the replacement, and send you the new device once they have it.
When you buy a device from LG in EU, warranty is available in every country in EU, contrary to devices from GPS.
Hope it helped
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Thanks, that did help. Maybe we'll buy the device via Germany then... having a warranty would be nice.
For those buying Sony Xperia Z3 and Z3C phones from eBay wholesale sellers, do you get any warranty from Sony? Or this is a done deal, no return kind of thing?
hanime said:
For those buying Sony Xperia Z3 and Z3C phones from eBay wholesale sellers, do you get any warranty from Sony? Or this is a done deal, no return kind of thing?
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Well, I can't tell you for sure but as soon as I registered both of my D6633 and now the D6603 both have the Warranty Information in there, don't remember the exact date for the D6633 but it was until December 2015, and now my D6603 says valid Until 17/01/2016.
Why it is more than a year? I don't have a clue but I registered my D6603 last Monday (10/21) and it says valid until 17/01/2016, so about 15 months, not bad.
erasat said:
Well, I can't tell you for sure but as soon as I registered both of my D6633 and now the D6603 both have the Warranty Information in there, don't remember the exact date for the D6633 but it was until December 2015, and now my D6603 says valid Until 17/01/2016.
Why it is more than a year? I don't have a clue but I registered my D6603 last Monday (10/21) and it says valid until 17/01/2016, so about 15 months, not bad.
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That sounds good. Did you buy yours from eBay as well? If so, which seller?
hanime said:
That sounds good. Did you buy yours from eBay as well? If so, which seller?
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Both are from eBay, the D6603 was the one that listed as $599 when everybody else had it over $740, he sold tons of them, seller is techno.trading.house and the D6633 was from never-msrp.
This is very promising. I bought from the same seller. :]
For those wanting to register their phones: https://account.sonymobile.com
SONY: Thank you. What is the model of your device and your service provider?
ME: Sony Xperia Z3 (D6603) on T-Mobile
SONY: Thank you, we understand that you have a warranty question regarding this device model and the purchase situation, is this correct?
ME: Yes
ME: I bought it from an eBay wholesaler.
SONY: Correct, how may I assist you?
ME: Just wondering about whether you honor warranty for these new devices, even though I bought them from a third party.
ME: I've read in forums you do.
SONY: I understand, we'll be more than glad to assist you regarding this matter.
SONY: In this case, as long as you purchased the device from a Store Seller and you have available a Proof Of Purchase from them, then your warranty can be honoured even though your device is an international model, however, our repair center in the US will address the warranty under US repair policies and your device will be considered a Gray Market phone, meaning that we would not be able to provide you with an estimate turnaround time from the repair facility.
SONY: Have I answered all of your questions today or is there anything else I can help you with?
ME: I registered my device on your website, and it said "Warranty valid until: 17/01/2016". What kind of warranty am I expecting?
SONY: This would be the case for your device as this is the 1 year warranty from date of purchase as long as you conserve the Proof of Purchase.
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erasat said:
Both are from eBay, the D6603 was the one that listed as $599 when everybody else had it over $740, he sold tons of them, seller is techno.trading.house and the D6633 was from never-msrp.
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You're so lucky. It's currently listed at $675. The only one cheaper is never-msrp at $665.
This has been discussed a few times on here. The reports range from--
(this is the party I belong to) you're covered with the full 2 yr warranty, but since the phone was manufactured for a different country, they will give no estimated time of return stating that if the phone needs a region specific part it will need time to ship here
all the way to Sony saying it hates it's customers buying phones overseas and will offer zero assistance. I say again that I have had them take a phone in from me and return me a brand new in box unit 30 days later.
erasat said:
Well, I can't tell you for sure but as soon as I registered both of my D6633 and now the D6603 both have the Warranty Information in there, don't remember the exact date for the D6633 but it was until December 2015, and now my D6603 says valid Until 17/01/2016.
Why it is more than a year? I don't have a clue but I registered my D6603 last Monday (10/21) and it says valid until 17/01/2016, so about 15 months, not bad.
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Where can I see the warranty information ???
pchetan2 said:
Where can I see the warranty information ???
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http://mysupport.sonymobile.com/us/#/products/1-2159432782
You will need the email address you used for Xperia Care or if you registered with Google or Facebook.
Just contacted Sony and I don't even need to register my phone for the warrant, apparently my phone already came with a 1 year warrant from Sony.
I have the Black Z3 (D6603)
jiggyb21 said:
This has been discussed a few times on here. The reports range from--
(this is the party I belong to) you're covered with the full 2 yr warranty, but since the phone was manufactured for a different country, they will give no estimated time of return stating that if the phone needs a region specific part it will need time to ship here
all the way to Sony saying it hates it's customers buying phones overseas and will offer zero assistance. I say again that I have had them take a phone in from me and return me a brand new in box unit 30 days later.
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I'm unfortunately in the latter camp with my z2, bought from never-msrp on eBay and am having a really weird screen issue. Sony USA says they won't touch it since the IMEI is from Hong Kong, and Sony HK says they won't since I don't have a bill of sale directly from them showing that it is "Hong Kong officialgoods".
In case you (or anyone) might have input on what's causing my issue (weird, it's like the bottom row of pixels is being taken from the bottom and then displayed at the very top row of the display), here is a short youtube video I uploaded to show what's going on. Factory reset didn't fix it, software repair didn't fix it. Suggestions appreciated. http://youtu.be/BHtR5hylmN4
tom1226 said:
I'm unfortunately in the latter camp with my z2, bought from never-msrp on eBay and am having a really weird screen issue. Sony USA says they won't touch it since the IMEI is from Hong Kong, and Sony HK says they won't since I don't have a bill of sale directly from them showing that it is "Hong Kong officialgoods".
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I am thinking about picking up a Sony Z3 Compact from the same seller. Is there any way to figure out where the IMEI is from and if Sony will support it, ahead of time?
If its a sealed product and you register it when you get it you should get the basic warranty
I think it's depending on the country you're living in / you're buying the product.
eg. in germany you have a two year warranty enforced by law if you buy from a professional reseller. the law defines what's covered and how to handle. and you have the claim against the seller, not the manufacturer. because the seller is your contractual partner.
but a manufacturer can provide an additional guarantee, which does not affect the legal warranty. this guarantee can be set up by the manufacturer in whatever way he wants to.
Just make sure you get a your region version on eBay.
hanime said:
For those buying Sony Xperia Z3 and Z3C phones from eBay wholesale sellers, do you get any warranty from Sony? Or this is a done deal, no return kind of thing?
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Are your very lucky. Everytime I end up contact sony support they give me the other story saying they are not able to honor my warranty due it a international model.