I've already looked around here and elsewhere and have not found an answer to my question, but hopefully someone here knows the answer. Some quick background info:
I'm from the US but I live primarily in Europe (specifically Austria) and want to get a Nexus 5 for my girlfriend. Unfortunately I am a bit concerned about the warranty situation. Obviously Google will not honor the warranty on the device in Austria, but will LG? I haven't called LG's Austrian support line yet (since it's a Sunday) but perhaps someone here can let me know and help me avoid sitting on hold for who knows however long.
Thanks in advance for any assistance you can provide!
Hi, I've contacted Google in that case already.
The thing is: Google and LG warranty policy is not the same.
Sadly if you buy N5 from a GP Store you're stuck with a warranty available only in the country where you bought it via GPS. That is what they wrote:
"LG's policy is different than Google's Policy.
If you would like to utilize LG's repair services, you are more than welcome to do so.
As far as an advanced replacement from us, warranty replacement service from Google is only provided within the country from which your device was originally purchased.
Again, if you want to get your Nexus 5 repaired by LG you can do so but it would be at your own expense. "
I asked about sending device from my home country and if they will send it back:
"At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase."
There is an option to "transfer" warranty to someone in US:
Or, if the warranty is still under your friend's name, since they were the purchaser, you can send the Nexus 5 back to them in the US and they can contact us about a replacement. If the warranty is not still under their name, you can send it to anyone you know in the US, and they can call us, and we can transfer the warranty to them. They can then take care of the replacement, and send you the new device once they have it.
When you buy a device from LG in EU, warranty is available in every country in EU, contrary to devices from GPS.
Hope it helped
dvdfan said:
Hi, I've contacted Google in that case already.
The thing is: Google and LG warranty policy is not the same.
Sadly if you buy N5 from a GP Store you're stuck with a warranty available only in the country where you bought it via GPS. That is what they wrote:
"LG's policy is different than Google's Policy.
If you would like to utilize LG's repair services, you are more than welcome to do so.
As far as an advanced replacement from us, warranty replacement service from Google is only provided within the country from which your device was originally purchased.
Again, if you want to get your Nexus 5 repaired by LG you can do so but it would be at your own expense. "
I asked about sending device from my home country and if they will send it back:
"At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase."
There is an option to "transfer" warranty to someone in US:
Or, if the warranty is still under your friend's name, since they were the purchaser, you can send the Nexus 5 back to them in the US and they can contact us about a replacement. If the warranty is not still under their name, you can send it to anyone you know in the US, and they can call us, and we can transfer the warranty to them. They can then take care of the replacement, and send you the new device once they have it.
When you buy a device from LG in EU, warranty is available in every country in EU, contrary to devices from GPS.
Hope it helped
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Thanks, that did help. Maybe we'll buy the device via Germany then... having a warranty would be nice.
Related
Still with the GB update, eagles blood rom, and CM7 rom I still am getting reboots and SOD. I chatted with them and seems like I'm SOL with warranty on the phone since I got the phone off craigslist and not an authorized reseller.
Every LG phone and device has a one year limited warranty which starts from the date of purchase, or original purchase (If it was a replacement that is), unless you purchased a refurbished phone which has only 90 days of warranty. If you would need to send the phone or device to LG, we will perform a cover to cover check on the device to see what the issue is, if our technicians find that the issue is caused by any type of physical, liquid, or cosmetic damage on the device then fees will be applied, at this point you will be notified via email or through a phone call before doing any repairs. As well, this warranty will not cover the device if it was purchased through a non authorized LG dealer, such as E-bay, newegg, craiglist, etc…; if our technicians determine that the issue is a manufacturer’s defect, the device will be repaired or replaced by a certified refurbish unit. This process has a turn around time of 5 to 7 business days, from the day that our technicians start working on your device.
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Has anyone had any luck with warranty through LG or even T-mobile when they didn't get it from an authorized re seller?
Horsey said:
Still with the GB update, eagles blood rom, and CM7 rom I still am getting reboots and SOD. I chatted with them and seems like I'm SOL with warranty on the phone since I got the phone off craigslist and not an authorized reseller.
Has anyone had any luck with warranty through LG or even T-mobile when they didn't get it from an authorized re seller?
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Samsung has the exact same policy. Before repair, they ask for an invoice and a credit card statement if the invoice is questionable. They also have a s/n database to track which phones were shipped to which dealer to match against the invoice. The manufacturers take the authorized retailer thing pretty seriously.
Try contacting the seller to assist you with this or ask him where he got it from. Tell LG you paid cash or were given the item as a gift from a now deceased family member.
Tell them the device was purchased though an authorized dealer and then was given to you or sold to you by a friend. Does friend count as Craigslist or Ebay?
Newegg isn't a authoized seller?
Sistum Id said:
Try contacting the seller to assist you with this or ask him where he got it from. Tell LG you paid cash or were given the item as a gift from a now deceased family member.
Tell them the device was purchased though an authorized dealer and then was given to you or sold to you by a friend. Does friend count as Craigslist or Ebay?
Newegg isn't a authoized seller?
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I bought my g2x from CL, "bricked" it through lg update tool. Got a free new replacement from tmobile.
jdaclutch said:
I bought my g2x from CL, "bricked" it through lg update tool. Got a free new replacement from tmobile.
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more info?
you do this in store? did they ask you for proof of purchase?
Hi everyone,
I am thinking of ordering a 32GB Nexus 5 from here, http://www.amazon.com/gp/product/B00GD9R79O/ref=as_li_qf_sp_asin_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=B00GD9R79O&linkCode=as2&tag=warpwhistle-20 I was just wondering about Warranty if something were to go wrong with the phone can I return it to Google Play. How do I get it transferred to my name?
Warranty is done by lg if you didn't buy it from google play, and if someone bought it from google play and gave it to you as a gift its also done by lg... stupid if you ask me.
Its better to order it from Google play because you have a 1 year warranty if you need to RMA just call Google and they'll send you a new device then you send them back yours when you receive it. If you buy it from somewhere else you'll have to send it to lg and wait for them to fix it or send you a refurbished device.
Sent from my NEXUS 5
Could I not just get the receipt from the seller and transfer it to me if they bought it on the Google Play Store?
I bought my Nexus from UK but I live in Bulgaria
LG Bulgaria will keep my warranty?
I called a Google rep and they said all the original buyer has to do is call in, give them their billing address, name, and the phone's IMEI. They'll confirm their information. Then the original buyer gives google your name, email, and billing address and they transfer the warranty to you.
All of this information was given to me under the assumption that I had received the phone as a gift. If you tell them you bought it off someone from Craigslist, I'm not sure if that would disqualify the warranty transfer..
I got mine on eBay and bought along with it a one-year warranty against malfunction, drops, theft, and loss for $75.
What is wrong with Google Play Store? Just order from there and save hassle if it comes to it.
mistahseller said:
What is wrong with Google Play Store? Just order from there and save hassle if it comes to it.
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Just try to think about outside of US. If you receive your phone as a gift from someone from another country, you need the warranty. It is a shame that Google is unable to provide worldwide warranty and stick the users to their location.
Other scenario is if you move away from the country you can screw up your google play store warranty.
I'm waiting for my RMA return package (Full Refund) how long does it take for Google to send the return package out? Anyone else send there Nexus 5 back for refund ?
I wish I could refund this phone. The signal drops for me every couple of hours. Very frustrating
Sent from my Nexus 5
dicecuber said:
I wish I could refund this phone. The signal drops for me every couple of hours. Very frustrating
Sent from my Nexus 5
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I asked how long until my return package is ehre they said.
"Hello,
Thank you for contacting Google, It was a pleasure assisting you. Thanks for contacting us about refund/warranty replacement options for your device. At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase. If you have any further questions regarding this policy feel free to reply to this email or contact us at 855-83NEXUS, 24 hours a day, seven days a week.
Please note that some manufacturers offer warranty repair service in select areas outside of the original country of purchase. Please check your device manufacturer's website to get more information about out of country warranty repair services."
i don't get it :/
Update.
After 9 days of being on the phone and writing emails asking where my return package to come the case got escalated and now i have someone telling me they don't send out return packages i would have to send the device back myself, even after all this im still willing to send it back myself but they wouldn't give me a return address i have to wait until Wednesday for a "shipping Label"
Hi!
Lets say I buy an international version of the S6 (SM920F) for example from the UK
How would the warranty play out if something were to malfunction ?
Would I have to return it to the seller (in the UK) for warranty repair/replacement, or can I turn it in to some kind of samsung repair center here in the US ?
Any of you guys have experience with something like this ?
I'm not interested in the Carrier bloated S6 versions
Thanks guys
Wondering the same. Figured I'd comment to bump. Not getting any clear, concise info from Google.
jorgenask said:
Hi!
Lets say I buy an international version of the S6 (SM920F) for example from the UK
How would the warranty play out if something were to malfunction ?
Would I have to return it to the seller (in the UK) for warranty repair/replacement, or can I turn it in to some kind of samsung repair center here in the US ?
Any of you guys have experience with something like this ?
I'm not interested in the Carrier bloated S6 versions
Thanks guys
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Well, I bought the Note 2 from Ebay when it came out and I ended up having some issues with it... The company I was working with was "BREED" and they were not the best but I did ended up getting the issue resolved. First you want to make sure that the seller is even going to issue you a warranty and stand by it, because technically it was voided as soon as it was delivered in the US. There are some companies that will facilitate the transportation so that it can get sent to them, and then Samsung, wherever they may be (Mine was from Spain). The problem there is that you will be without a phone so as long as you don't care and have another phone then you are golden! Personally, I would get a 3rd party warranty and be done with it! No worries and no problems if something does end up happening... :good: BTW: I have used Squaretrade for several warranties and my daughter has broken 2 different iPads!! All they do is make you send them your original receipt and if they can't fix the damage or problem then they cut you a check, and can even throw it in your PayPal account 4 you! The last claim was about 6 months ago and they cut me an $800 check within 5 business days! Top notch IMO!
Does Google provide international warranty on pixel 2 phones?
Google's, warranty page...
https://support.google.com/store/troubleshooter/3070579?hl=en-IN
TLDR; If you bought your phone in the US, warranty is US so you have to ship it back to the US and they'll ship replacement (including advanced replacement) to a US address.
I don't know if other countries offer advanced replacement.
scoliosis said:
TLDR; If you bought your phone in the US, warranty is US so you have to ship it back to the US and they'll ship replacement (including advanced replacement) to a US address.
I don't know if other countries offer advanced replacement.
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This is not what's written there. The text says:
This Limited Warranty is only valid and enforceable in locations where the Phone is sold...
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Note that it says "ln locations where the Phone is sold", not "in the location where the Phone was purchased". So that means you can claim your right for the limited warranty in every country the phone is sold.
codeXcalibur said:
This is not what's written there. The text says:
Note that it says "ln locations where the Phone is sold", not "in the location where the Phone was purchased". So that means you can claim your right for the limited warranty in every country the phone is sold.
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Sure, you can feel free to argue legalese with them. I had to ship a friend's Pixel from Germany here to do the exchange.
If Google offers the phone for sale in a country it will warranty it in that country. If it doesn't offer it in that country you will have to ship it from and to the country it came from.
For example they offer it in India. So you would return it to Google India. That is "where the phone is sold".
If you buy it in Nigeria from the US website you will have to ship it to the US first. The US is "where the phone is sold".
That is how they have always done it. The wording is about where the phone IS sold, not where it is purchased. It refers to availability.
TonikJDK said:
If Google offers the phone for sale in a country it will warranty it in that country. If it doesn't offer it in that country you will have to ship it from and to the country it came from.
For example they offer it in India. So you would return it to Google India. That is "where the phone is sold".
If you buy it in Nigeria from the US website you will have to ship it to the US first. The US is "where the phone is sold".
That is how they have always done it. The wording is about where the phone IS sold, not where it is purchased. It refers to availability.
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this..
if your country does have google store and pixel is available there then that means you get the warranty here
but if your country doesnt have the phone for sale on google store then you cant get warranty on that country
just like here in the philippines.. there is google store but no pixel 2 or xl
obviously if you purchase the phone from the usa or any country with pixel then you cant contact google store philippines because for sure its not even gonna show up that it is listed because in the first place its not even for sale in the philippines
When Google extended the warranty for 2 years, they also said that the phone comes with a worldwide warranty.
See post from VP of Product Management: https://support.google.com/pixelphone/forum/AAAAb4-OgUsFRyoLZZjXvo/?hl=by
does this mean that the warranty can now be enforced outside of country of purchase ?