I'm waiting for my RMA return package (Full Refund) how long does it take for Google to send the return package out? Anyone else send there Nexus 5 back for refund ?
I wish I could refund this phone. The signal drops for me every couple of hours. Very frustrating
Sent from my Nexus 5
dicecuber said:
I wish I could refund this phone. The signal drops for me every couple of hours. Very frustrating
Sent from my Nexus 5
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Click to collapse
I asked how long until my return package is ehre they said.
"Hello,
Thank you for contacting Google, It was a pleasure assisting you. Thanks for contacting us about refund/warranty replacement options for your device. At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase. If you have any further questions regarding this policy feel free to reply to this email or contact us at 855-83NEXUS, 24 hours a day, seven days a week.
Please note that some manufacturers offer warranty repair service in select areas outside of the original country of purchase. Please check your device manufacturer's website to get more information about out of country warranty repair services."
i don't get it :/
Update.
After 9 days of being on the phone and writing emails asking where my return package to come the case got escalated and now i have someone telling me they don't send out return packages i would have to send the device back myself, even after all this im still willing to send it back myself but they wouldn't give me a return address i have to wait until Wednesday for a "shipping Label"
Related
Hello everybody
This poll is for testing how honest each network reseller is.
We need let everyone know who steal our money and who really do a good deal for us.
So, share your experience please whatever it's a good experience or a bad one.
Have they return a check for your checkback offer?
Have they deposit money into your bank for automatic moneyback offer?
Do they tell every different story when each time your apply moneyback?
Carphone warehouse sucks
i have problem with carphone warehouse since 2 years ago. In the first year, i have a checkback offer from them. I send my every bill to them on time, but no check come to me at all. I keep asking them for what happened, everytime they can tell a different story(for example, "we send a check to you, maybe get lost", "don't know why last time that customer adviser didn't do it, but now i have put a note on your file", "i have contacted redemption department, they will issue a check right now" and so on), they will always give you one same answer in the end --- wait another 28 days for issue another check!!!
Finally, they return all the checks to me when i say i can upgrade to a new contact with them. Due to the bad experience, i told their customer loyalty department that i don't like checkback offer when they push me upgrade to a new contract. Then, that guy told me:"no problem, this time we give u automatic moneyback. You don't need do anything. After the 4th bill and 10th bill, we will credit your bank £105 everytime".
See, what happened this year! My contract finish again, but no money come back to my bank account at all.:angry: When i ask about the automatic moneyback offer, carphone warehouse said they can only send me checks, and they even don't give a reason for why replace the autmatic moneyback to checkback!!!!!!
After that, I rang carphone warehouse customer service every month, however, always get the same answer like last year(wait another 28 days). Then, i go to their branch. Unbelievable, those stuff said, they don't do customer service, just let me call customer service center!!! Even, one or two of those stuff call their call center for me, they also get the same answer---wait another 28 days for issue a new check. The problem is i have been waitting for a whole year now!
In september, one customer service adviser told me, she put a note on my file:"if after 28 days customer don't get a check, we can refund money to his bank account". One and half month later after that call, i not receive any check from carphone warehouse yet. So, i have to rang the customer service center again. This time, their adviser finish my call as long as i tell them i wanna get my redemption!!! What a shame!!!
Thus, i went to a branch, the stuff there don't wanna handle this in the beginning. After many words, they aggree phone customer service center for me. Then, guess what answer they have this time?? You can't believe that! This time, they say, their stufff fill in a wrong application for my redemption last time, so no money can credit to my bank account and i have to wait another 28 days for a new check being issued!!! Now, i don't know what should i say to them.
hope everyone here can vote, then we can know which one good and which one sucks. This really help all the forum users here, because most of us use a contract phone from those network reseller.
Cheers.
Been having problems our titans since we bought them. I know some of you have contacted sprint to get a sweet deal on touch pros and I am wondering what I should do now. Emailed sprint, the following is there reply. What should I do now? Should I email again?
Thank you for contacting Sprint. I understand your concern regarding
the handset and will be glad to assist you regarding the same.
The handset can only be replaced within the 30-day return period from
the date of activation of the handset. As the 30-day period is over it
would not be possible to replace the handset.
However, the handset is under one year manufacturer warranty. You can
get the handset checked at the nearest Sprint repair center. You can
locate the nearest Sprint repair center by clicking on the link given
below;
Thank you again for contacting Sprint. Have a great day!
Sincerely,
Zorin M.
Customer Service Specialist
Sprint
I can see 2 options:
Send it to warranty or flash a new ROM form this great site
READ the Wiki and find your device for further info
Good luck,
orb3000 said:
I can see 2 options:
Send it to warranty or flash a new ROM form this great site
READ the Wiki and find your device for further info
Good luck,
Click to expand...
Click to collapse
Think you misunderstood what I said. I want a way to get a touch pro for less than 100 bucks which many on this site have gotten through sprint. I have flashed new roms dozens of times, so I know my way around that a bit. Any sugestions?
It also says I am not able to send in the phones for replacement, I have to go to an authorized sprint repair center. Problem is, I live over 50 miles from a repair center. I sent them this email.
Hello again,
Unfortunately there is not a Sprint repair store within 50 miles of my zip code. It is past 30 days, but is well within the one year manufacturer warranty so I am not sure what the problem is. I do not feel that I should have to pay full price or use my upgrade discount on a phone that I have had for far less than a year. I need to know what you can do for me considering I can not drive 100 miles away to have someone look at my defective handsets.
Thank you,
newest reply from sprint
be happy to assist you regarding
your HTC Mogul device.
Unfortunately there are only 2 options for you at this time. You can
contact HTC service and use the 1 year manufacturer warranty or you can
take it to a service center to have it tested and repaired. These are
the only options at this time that we can provide to you.
Also regarding replacing them with the Touch Pro we can not do this
either. If a service center determines that the phones are defective
they will replace the phones with another HTC Mogul device and there
will be a service charge since you do not currently have any type of
insurance on your phones.
If you have any other questions or concerns please feel free to respond
to this email.
Thank you again for contacting Sprint. We appreciate your business.
Sincerely,
Ben W.
Customer Service Specialist
Sprint
Lets start from the beginning.
Earlier in the day, I received an e-mail from AT&T, and I checked it after I reached home. Here is the e-mail:
Cellular Telephone number: 340[edited]
Returns Authorization Number: RMA[edited]
AT&T - Order Status Update
Dear [edited],
On behalf of all AT&T employees, thank you for being a part of the largest
digital network in America. Your replacement order has been received. We
will inform you via email when your replacement order has been shipped.
We look forward to servicing your wireless needs for a long time to come.
Sincerely,
AT&T
NOTE: This is an automated email. Please do not reply to this email.
Replies will not be read.
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I didn't ask for an RMA, let alone even file for insurance. I quickly called up AT&T Business Care and the lady told me that I filed insurance claims for 3 phones on 3 out of the 4 lines on my account, but the RMA number was 'too fresh' to bring back any details. All she told me was that the claim was filed d January 26th, and it might take a few days to process and get the phones.
Still confused, I called up my sleeping dad (only other authorized user) to ask him if he did anything with insurance today. He quickly explained no, and that I was interrupting his sleep...
I logged into OLAM and started chatting with Tech Support, and the rep gave me all the details, saying that I claimed for a Fuze, A737, and A517 today through insurance. 'I' also requested overnight delivery, and he gave me the tracking number to go along with it. I would have the package delivered to an address in MARYLAND!! I live all the way in the Virgin Islands, and I never even been or even know anyone in Maryland. Freaky.
After a good 15 minutes trying to explain that I didn't authorize anything, he basically told me to call Asurion and the Fraud Dept. to solve all my troubles. Of course, Asurion and the fraud dept. are now closed, so I have to wait until morning...
Long story short, someone got a replacement Fuze for free. I hope they treat it well...
*EDIT*
I do have the person's physical address, as they are shipping it there...I already contacted several local and MD police departments, but they said to wait until Asurion gets a hold of FedEx and have it re-routed back. The offender would need my social, phone #, and first and last name get through...
Wouldn't they have to know your Social Security information to access all of that? Either they had this planned out relaly well or some huge erratum.
that's really messed up! I hope things get sorted out for you. if you want you can also file an identity theft report w/ FTC https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en
Update
I got through Asurion and the Fraud Dept. and they stopped and is returning the phones to AT&T...
Whoever filed the claim DID have my Name, phone number and social. My dad and I have the same names (I'm a junior ) but we'll both file a report with the local police department. Ironically, my dad has been and is currently a police for 20+ years.
Asurion WOULD NOT give out the name of who filed the claim in the first place, or any details without a court order, it seems.
Yea but if you have the shipping address and you use Google I'm sure you can find some juicy details on the person trying to ruin your life. (If the guy is a complete moron and used his actual address)
if you send me $100 through paypal i will leave a horse head in there bed for you
^^^LMAO!!!
@ bigb252 - Nice catch, good to see this creep is gonna get what he deserves.
Hi,
I need some advice.
I bought a HTC One X from Expansys Japan in June 2012 with additional Expansys warranty. When I bought the phone I was aware that there is no HTC service center in Japan so for any issues I need to send the phone to Expansys HongKong.
I developed an issue with the phone about a month after receiving it. I sent it to HK and they promptly repaired in sent back.
Then in January this year the phone started giving more problems and I sent it back. Its been 7 weeks since I sent it back and the response has been very bad. They do not reply to emails or respond when called.
Finally today I received a reply after I sent a strongly worded email. They said the phone is too difficult to repair so they will send me a replacement phone. I was happy.
Then they sent me the following confirmation mail:
Thank you for using eXpansys!
The replacement is ready now.
But as it is a B-stock (a new phone but opened box) with
a tiny scratch on the screen, we would like to provide a
screen protector for free.
We will arrange shipment within today and inform you tracking number later.
Thank you
My question is, can they do that?
Can they send me a damaged phone? I paid full for a brand new phone and now they are sending me a damaged phone as a replacement.
Is this acceptable?
Thank you.
I've already looked around here and elsewhere and have not found an answer to my question, but hopefully someone here knows the answer. Some quick background info:
I'm from the US but I live primarily in Europe (specifically Austria) and want to get a Nexus 5 for my girlfriend. Unfortunately I am a bit concerned about the warranty situation. Obviously Google will not honor the warranty on the device in Austria, but will LG? I haven't called LG's Austrian support line yet (since it's a Sunday) but perhaps someone here can let me know and help me avoid sitting on hold for who knows however long.
Thanks in advance for any assistance you can provide!
Hi, I've contacted Google in that case already.
The thing is: Google and LG warranty policy is not the same.
Sadly if you buy N5 from a GP Store you're stuck with a warranty available only in the country where you bought it via GPS. That is what they wrote:
"LG's policy is different than Google's Policy.
If you would like to utilize LG's repair services, you are more than welcome to do so.
As far as an advanced replacement from us, warranty replacement service from Google is only provided within the country from which your device was originally purchased.
Again, if you want to get your Nexus 5 repaired by LG you can do so but it would be at your own expense. "
I asked about sending device from my home country and if they will send it back:
"At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase."
There is an option to "transfer" warranty to someone in US:
Or, if the warranty is still under your friend's name, since they were the purchaser, you can send the Nexus 5 back to them in the US and they can contact us about a replacement. If the warranty is not still under their name, you can send it to anyone you know in the US, and they can call us, and we can transfer the warranty to them. They can then take care of the replacement, and send you the new device once they have it.
When you buy a device from LG in EU, warranty is available in every country in EU, contrary to devices from GPS.
Hope it helped
dvdfan said:
Hi, I've contacted Google in that case already.
The thing is: Google and LG warranty policy is not the same.
Sadly if you buy N5 from a GP Store you're stuck with a warranty available only in the country where you bought it via GPS. That is what they wrote:
"LG's policy is different than Google's Policy.
If you would like to utilize LG's repair services, you are more than welcome to do so.
As far as an advanced replacement from us, warranty replacement service from Google is only provided within the country from which your device was originally purchased.
Again, if you want to get your Nexus 5 repaired by LG you can do so but it would be at your own expense. "
I asked about sending device from my home country and if they will send it back:
"At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase."
There is an option to "transfer" warranty to someone in US:
Or, if the warranty is still under your friend's name, since they were the purchaser, you can send the Nexus 5 back to them in the US and they can contact us about a replacement. If the warranty is not still under their name, you can send it to anyone you know in the US, and they can call us, and we can transfer the warranty to them. They can then take care of the replacement, and send you the new device once they have it.
When you buy a device from LG in EU, warranty is available in every country in EU, contrary to devices from GPS.
Hope it helped
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Click to collapse
Thanks, that did help. Maybe we'll buy the device via Germany then... having a warranty would be nice.