Database Info

Have u got ur money back from ur network reseller's moneyback offer???

Hello everybody
This poll is for testing how honest each network reseller is.
We need let everyone know who steal our money and who really do a good deal for us.
So, share your experience please whatever it's a good experience or a bad one.
Have they return a check for your checkback offer?
Have they deposit money into your bank for automatic moneyback offer?
Do they tell every different story when each time your apply moneyback?

Carphone warehouse sucks
i have problem with carphone warehouse since 2 years ago. In the first year, i have a checkback offer from them. I send my every bill to them on time, but no check come to me at all. I keep asking them for what happened, everytime they can tell a different story(for example, "we send a check to you, maybe get lost", "don't know why last time that customer adviser didn't do it, but now i have put a note on your file", "i have contacted redemption department, they will issue a check right now" and so on), they will always give you one same answer in the end --- wait another 28 days for issue another check!!!
Finally, they return all the checks to me when i say i can upgrade to a new contact with them. Due to the bad experience, i told their customer loyalty department that i don't like checkback offer when they push me upgrade to a new contract. Then, that guy told me:"no problem, this time we give u automatic moneyback. You don't need do anything. After the 4th bill and 10th bill, we will credit your bank £105 everytime".
See, what happened this year! My contract finish again, but no money come back to my bank account at all.:angry: When i ask about the automatic moneyback offer, carphone warehouse said they can only send me checks, and they even don't give a reason for why replace the autmatic moneyback to checkback!!!!!!
After that, I rang carphone warehouse customer service every month, however, always get the same answer like last year(wait another 28 days). Then, i go to their branch. Unbelievable, those stuff said, they don't do customer service, just let me call customer service center!!! Even, one or two of those stuff call their call center for me, they also get the same answer---wait another 28 days for issue a new check. The problem is i have been waitting for a whole year now!
In september, one customer service adviser told me, she put a note on my file:"if after 28 days customer don't get a check, we can refund money to his bank account". One and half month later after that call, i not receive any check from carphone warehouse yet. So, i have to rang the customer service center again. This time, their adviser finish my call as long as i tell them i wanna get my redemption!!! What a shame!!!
Thus, i went to a branch, the stuff there don't wanna handle this in the beginning. After many words, they aggree phone customer service center for me. Then, guess what answer they have this time?? You can't believe that! This time, they say, their stufff fill in a wrong application for my redemption last time, so no money can credit to my bank account and i have to wait another 28 days for a new check being issued!!! Now, i don't know what should i say to them.

hope everyone here can vote, then we can know which one good and which one sucks. This really help all the forum users here, because most of us use a contract phone from those network reseller.
Cheers.

seems that Sprint shared my security info....

Has anyone else encountered this problem? It seems that an employee at Sprint shared my password/security information. Received a notice from Asurion (handset insurance provider for Sprint) that someone had ordered a replacement handset through my account......WTF??????? and what to do.......

I suggest you call the handset insurance provider and tell them you did no such thing and would like to know (for security/curiosity reasons) where & to whom the replacement handset is being delivered. Most likely they will need some identifying information from you to make sure you're really you but they should be able to cough that information up if you explain the problem.
Then I'd be on the phone with Sprint trying to figure out who called them to get a replacement handset (I'm assuming you have to go through Sprint to get to the handset insurance company right?). Someone should get fired over that.

In Canada, that's a serious Privacy issue ... not sure how that's dealt with in your state. If you have a better business bureau (ombudsman), get them involved.
Call Sprint ... speak to management directly, not a regular service representative, indicate that you wish to know who effected this request/transaction and that you will be seeking legal consulation.
Call Asurion ... convey the same sentiments.
I both cases, make absolutely certain to deal with management and don't settle for anything less.
I'd also have them compensate you if they wish to have you as a continued customer.
Good luck

Thanks for your thoughts on this.....
I have contacted both Sprint and Asurion regarding this breach of my privacy. I appreciate your thoughts and your replies Hilaireg and l33tphreak. Hopefully they (Sprint and Asurion) will be able to verify that this handset replacement request was not authorized by me..... Mostly I just wanted to let people out there know that this is occurring. The scariest part of it all is that a password is needed to order a handset replacement through Sprint or Asurion, and here's the kicker: The only ones that know my password information are ME and SPRINT. I think I will be changing my password regularly from this point forward. Hope this doesn't happen to others.....

The scary thing is that Sprint often doesn't pay attention to the password. I had one placed upon my account with them because of my mother using my name and social to order crazy expensive stuff and had me footing the bill, I had to call a number of times to sort out where they neglected to verify it and let her order. Hell, there were even a few times I called and they didn't do more than verify my name and number in the first place, not even the last four of my social and password. Finally, in the end, I cancelled my account completely, paid to disconnect all lines while they all had active contracts, then they still let her do it again! I called them one last time, they wouldn't remove the charges, so I just let it go and they disconnected it for non-payment, I have medical bills up the backside now after having my daughter, so I'm not worried about it on my credit.

screw sprint

Jan 27, 2011
Deception and Theft by sprint and asurion
On friday the 21 of jan 2011, i decided to drop tmobile as a carrier and consolidate my two phones to one bill.
in august I got my GF the blackberry curve something or other cuz thats what she wanted on the sprint network. I had the HTC G1 on tmobile and the combined bills were insane, so i went across the street from work to wireles toys and picked up the HTC EVO 4G shift and opened a new line with sprint. Nice phone altho i can do without the bloatware. On sunday night after working some crazy hours I fell asleep leaving my door (yes i know, so friggin shot me) unlocked around 8pm according to my call log when i checked the voice mail message. I woke up about 1:30am Monday on the 25th of jan and could not find my phone. I completely tore my apartment apart looking for it. I sent mt gf a yahoo mesg asking her to call it so i could find it. about 2:30 she started calling it, with im sure you understand no results. I checked the call logs and nothing. we yahooed for a while trying to find my phone and then i checked the call logs again. about 3:30 the phones call logs updated and there were a number of calls to the area code of 928. This area code is in the Navajo reservation in northern Arizona. at this point I went online to report my phone stolen. i selected the option on the claims form to discontinue the service and got to the point were you need to submit an affidavit.
At 8am i went to the management office of my complex and asked to use there phone to call the police. While in the management office the manager of the complex said that she and her husband ran a native American off the property who was around my apartment.
the police arrived around 8:30am and took my statement, the officer went to the apartment of the man who lives next door (who is native American and has a habit of getting drunk and trying to walk into other apartments then his own) and returned to the office saying that the man said he didn't know anything but was sure he wasn't telling the truth.
I got ready for work and left around 9:15. I arrived at wireless toys at about 9:30 to ask them to submit my affidavit for insurance purposes.at 9:40 a call was placed to 928.734.3000 at this time, as confirmed by the manager of wireless toys i was standing in the store on 36th st and Indian school in phoenix az having my affidavit faxed to asurion when this call was placed.
My claim was denied. That because there were calls placed between 10:30 and the time i submitted the theft claim and calls placed to the same numbers after my claim was submitted, I have over a year of t-mobile call logs of no calls being placed to the 928 are code.
under no circumstance will i give sprint another dollar.
i have been givin the "***** you" from sprintt and asurion for hours. i will not pay any further bills to sprint. i am more then happy to take the credit hit from this a$$hole of a company.
here are the numbers that were called after my phone was stolen
RALPHSEVY's call log
Print Export
DATE TIME PHONE # DESTINATION MINUTES USED
01/25/11 9:40 AM 928-734-3000 KYKOTSMVLG,AZ 1
01/25/11 9:34 AM 928-734-3000 KYKOTSMVLG,AZ 7
01/25/11 9:26 AM 928-797-5270 TUBA CITY,AZ 8
01/25/11 9:23 AM 928-313-0227 HOLBROOK,AZ 1
01/25/11 7:41 AM 928-797-5270 TUBA CITY,AZ 1
01/25/11 2:59 AM 928-797-8270 TUBA CITY,AZ 4
01/24/11 10:36 PM 480-251-0390 PHOENIX,AZ 6
01/24/11 10:34 PM 928-313-0227 HOLBROOK,AZ 2
01/24/11 10:13 PM VoiceMail PHOENIX,AZ 2
i have been treated like a criminal by both sprint and asurion. it doesn't matter what the facts are, all you wil get is transfered between sprint and asurion over and over again. I will be going back to tmobile. to **** with sprint.
So unless a cop witnesses your phone being stolen and a claim is placed within 10 seconds, you will be called a lier and a thief.

Umm, did you follow up with asurion and Sprint?
Sent from my PG06100 using XDA App

THe one time I filed a claim I did it on the internet and never talked to a single person or sent a single fax.
Wasnt hard at all...

I had a phone a long time ago lifted out of my car. I had just gotten into an accident and was being taken to the hospital via fire rescue. I was an idiot and didn't secure my car before leaving the scene. My phone was in there. I had my keys with me and since I didn't have ac in that car I drove with the windows down. A few hours later, I got a taxi ride back to where my car was and discovered the phone was missing. I immediately went to a business and called my phone. An african american (I didn't call him that on the phone) answered. I told him you stole my phone. He said naw, I found it. I was irate and said a bunch of cursing and racial insults towards him. Call me a racist, I don't care. There are hard working honest people and there are trash that uphold the common stereotypes. This guy was the latter in my book.
I called sprint customer service next and told them to shut off the phone immediately because it was stolen. I asked them if they could triangulate with the towers or gps to tell me where the phone was. They said they couldn't do that, I forget why. The next day I went to the police station and filed a report for my stolen cell phone and had all the information, serial numbers and receipts to identify it and prove it was mine. It was never found. I don't remember if I had insurance or not then. I think I might not have but it was so long ago I forgot what I did. I did get another phone just like the one that was gone. I don't remember if it was new or refurb or discounted or free. It was well over ten years ago that it happened.
I do have insurance, for whatever that is worth now. I really should start locking my phone again. I've gotten lazy. After that happened, I locked all my phones after each call in case it was lost or stolen again. Then again, I've never lost my phones because I'm very careful regarding that.
Well that's my story. If any of you out there think of me differently after telling my story, I don't care. If you're a thief, you're a piece of sh-t in my book.
Sent from two tin cans and a looong string.

I filed the claim online, because the phone was 3 days old an affidfavit was required. I have spend a total of 4 hours on the phone with both sprint and asurion both have told me there is nothing that they can do. that because the phone made the same calls before and after i filed the claim that i was defrading the insurance company and that i had filed a false police report.Now im out 400+ dollars, no phone, can not activate another phone as the account is locked and on the hook for 2 years to this piece of crap company.

NuroSlam said:
I filed the claim online, because the phone was 3 days old an affidfavit was required. I have spend a total of 4 hours on the phone with both sprint and asurion both have told me there is nothing that they can do. that because the phone made the same calls before and after i filed the claim that i was defrading the insurance company and that i had filed a false police report.Now im out 400+ dollars, no phone, can not activate another phone as the account is locked and on the hook for 2 years to this piece of crap company.
Click to expand...
Click to collapse
Call Sprint. Ask for the Manager. Once you get them, ask for their Manager.
Explain to them, the last call you made on the phone was the voicemail number. Isn't that information on your police report? I'd call Asurion until you get someone who isn't an ass.
Sorry you've had such a hard time, and I know you're not happy about any of the following events with Sprint/Asurion. But you have to see it from their perspective.
Tell them to prove you are committing a few crimes (false Police report, insurance fraud) and if they can't, they need to honor their agreement and provide a new phone to you. If not, you will be filing a complaint with AZ BBB, as well as the state attorney general.
If they believe you are filing a false claim, they need to investigate and prove it.
Unfortunately, for us honest folks, people do this kind of crap all the time. So the insurance company is gunshy, esp. for someone who has just signed up 3 days ago...just saying...
Hope it gets worked out. The key is to provide them with a police report saying it was stolen between 10:15pm and 10:25pm.

I've spoken to managers at both companies. wireless toys has been on the phone with both for hours as well (props to them) but as of 8pm lastnight the account is locked, no loaner phone, cant activate a new phone and i have to pay for the serivce for two years. I provided the police report #, the officers name and badge number, the claim was deniged on nothing but the calles placed between 10pm and 7am. Mangers at both places have said they dont care that it was stolen and used while i was asleep. to boot, i just checked the call logs on the phone and the number is still active, after I have asked for it to be disabled twice. this is a scam by asurion and sprint is allowing it to happen. Its a waste of money to have insurance.

NuroSlam said:
I've spoken to managers at both companies. wireless toys has been on the phone with both for hours as well (props to them) but as of 8pm lastnight the account is locked, no loaner phone, cant activate a new phone and i have to pay for the serivce for two years. I provided the police report #, the officers name and badge number, the claim was deniged on nothing but the calles placed between 10pm and 7am. Mangers at both places have said they dont care that it was stolen and used while i was asleep. to boot, i just checked the call logs on the phone and the number is still active, after I have asked for it to be disabled twice. this is a scam by asurion and sprint is allowing it to happen. Its a waste of money to have insurance.
Click to expand...
Click to collapse
It just doesn't make sense any of the responses you're getting. I'd ask to talk to the manager, and if he still gives you crap, ask for his manager and just speak calmly that you're being treated like a criminal and you are the victim, and have the police report to prove it. Just cancel the plan - and pay $250 rather than $80/month for two years.
None of this sounds like Sprint.

I used to live at 21st place and Indian School. This does not surprise me at all, but I do feel for you.

riggsandroid said:
It just doesn't make sense any of the responses you're getting. I'd ask to talk to the manager, and if he still gives you crap, ask for his manager and just speak calmly that you're being treated like a criminal and you are the victim, and have the police report to prove it. Just cancel the plan - and pay $250 rather than $80/month for two years.
None of this sounds like Sprint.
Click to expand...
Click to collapse
Im not giving them another dime. Im going back to tmobile sprint can kiss my ass.

herbthehammer said:
I had a phone a long time ago lifted out of my car. I had just gotten into an accident and was being taken to the hospital via fire rescue. I was an idiot and didn't secure my car before leaving the scene. My phone was in there. I had my keys with me and since I didn't have ac in that car I drove with the windows down. A few hours later, I got a taxi ride back to where my car was and discovered the phone was missing. I immediately went to a business and called my phone. An african american (I didn't call him that on the phone) answered. I told him you stole my phone. He said naw, I found it. I was irate and said a bunch of cursing and racial insults towards him. Call me a racist, I don't care. There are hard working honest people and there are trash that uphold the common stereotypes. This guy was the latter in my book.
I called sprint customer service next and told them to shut off the phone immediately because it was stolen. I asked them if they could triangulate with the towers or gps to tell me where the phone was. They said they couldn't do that, I forget why. The next day I went to the police station and filed a report for my stolen cell phone and had all the information, serial numbers and receipts to identify it and prove it was mine. It was never found. I don't remember if I had insurance or not then. I think I might not have but it was so long ago I forgot what I did. I did get another phone just like the one that was gone. I don't remember if it was new or refurb or discounted or free. It was well over ten years ago that it happened.
I do have insurance, for whatever that is worth now. I really should start locking my phone again. I've gotten lazy. After that happened, I locked all my phones after each call in case it was lost or stolen again. Then again, I've never lost my phones because I'm very careful regarding that.
Well that's my story. If any of you out there think of me differently after telling my story, I don't care. If you're a thief, you're a piece of sh-t in my book.
Sent from two tin cans and a looong string.
Click to expand...
Click to collapse
Sounds like you've got some serious issues to deal with...
Sent from my PG06100 using XDA App

NuroSlam said:
My claim was denied. That because there were calls placed between 10:30 and the time i submitted the theft claim and calls placed to the same numbers after my claim was submitted, I have over a year of t-mobile call logs of no calls being placed to the 928 are code.
Click to expand...
Click to collapse
I don't get this. Something is missing here. If you told them the phone was stolen at 10:30pm, why should it matter if calls were placed on it AFTER that time. So what?? You filed the claim and calls are still being made on the phone. Well duhhh isn't it still stolen?? If my car gets stolen, I DARE my insurance company to tell me my claim is denied because someone is out driving the car. That just doesn't make sense. Does it?
Either you're not telling them the same story you're telling us or you are just the unluckiest sprint customer ever. Either way, you've got a police report, call logs, and probably a witness statement if you ask nicely. Take them to court. Or at least threaten to. We all know insurance companies don't really want to pay claims if they don't have to so naturally they will try to find fault with you.
If that seems like too much work then consider this, I'm quite sure sprint won't hesitate to take you to court for not paying your bill. And a judge won't care what your reason is for not paying it. Good luck with that.
Oh yeah, herbwhoeverthehellyouare that was racist indeed. You knew it was, that's why you pointed it out. Glad we both agree...

troublefunk said:
I don't get this. Something is missing here. If you told them the phone was stolen at 10:30pm, why should it matter if calls were placed on it AFTER that time. So what?? You filed the claim and calls are still being made on the phone. Well duhhh isn't it still stolen?? If my car gets stolen, I DARE my insurance company to tell me my claim is denied because someone is out driving the car. That just doesn't make sense. Does it?
pointed it out. Glad we both agree...
Click to expand...
Click to collapse
Asurion says because calls were made before and after the claim, its proof that i still have the phone. its insane.
Then they said, because I only had the number for 3 days that there was enough logs to ensure that I wasnt calling "common numbers"
I was told by supervisor JUAN employee id 2741 with asurion, that under no circumstance would they approve a claim of theft
So this whole instant protect from theft is absurd.
I am getting call logs for tmobile for the entire time I have had that service and then i am going to small claims court
UPDATE: I posted this same message on sprint.com in the customer service forum, just recieved an email saing my post was declined. another go figure

Thread moved to General as it is not really related to a specific device.

Dude, you said all this took place within 3 days of you opening a new account with Sprint?
You do realize that you have 30 days to cancel the account without having to pay a ETF, right?
Not saying that it is, but this all seems kind of like bull to me...

KingOfThe718 said:
Dude, you said all this took place within 3 days of you opening a new account with Sprint?
You do realize that you have 30 days to cancel the account without having to pay a ETF, right?
Not saying that it is, but this all seems kind of like bull to me...
Click to expand...
Click to collapse
Um, wouldn't he have to return the phone that was stolen, in order to do this? Kinda hard to do when he doesn't have it anymore.

KingOfThe718 said:
Dude, you said all this took place within 3 days of you opening a new account with Sprint?
You do realize that you have 30 days to cancel the account without having to pay a ETF, right?
Not saying that it is, but this all seems kind of like bull to me...
Click to expand...
Click to collapse
ladywings said:
Um, wouldn't he have to return the phone that was stolen, in order to do this? Kinda hard to do when he doesn't have it anymore.
Click to expand...
Click to collapse
yes, you have to return the equipment
UPDATE: I went into wireless toys today to find out how the conf call between sprint, asurion and wireless toys went, same deal no phone unless i want to pay for a refurb blackberry or lg rumor, or purchase the same phone outright at no discount. I called sprint again and escalated to a woman who said she reported to no supervisor, while speaking to her she made the comment that asurion insures all cell phone carriers phone. brain flash, my g1 is still covered and active as of right now. she made a call to asurion and due to it being so late in the day was unable to speak to an adjuster but it may be possible that they can use my tmobile call longs to verify i have never called that area code before, thus making them uncommon numbers and approving my claim.

UPDATE:
So today I had a conf call with a senior rep from sprint and an asurion adjuster. repeated the same store, phone stolen blah blah blah. the asurion adjuster once again said "im sorry, its unfortunate that you were alseep when your phone was stolen, but our policy is that if calls are made to a number the length of a call shows that a conversation was conducted before and after a claim to the same number, the phone has not been stolen and a false claim has been filed" Im rather proud of the sprint rep she prob got more irate then i did. i then asked to speak to the ceo. I was transfered to the office of the CEO and after the say processs was told "sorry its policy" i once again asked to speak to the CEO and was told that i had to speak to the supervisor of the office of the CEO and to provide a call back number as it would take 48 to 72 hours. my response "give me a phone and i'll give you a call back number" i then gave my work number and said that i would be at that number monday at 10 am and to note in their records that I will not stop calling until this is resolved.
I think i am close to the end of the line, once i reach that end i am going to file a new claim, and not only am i going to fax the affidavit, photo copy id, the police report, but now im going to include a statement from the property management as well as a year and a half of tmobile call logs. and i am going to repeat this whole process, day after day until they hold up to their end of the insurance agreement.
Yes, i know i said screw sprint and i just wasnt going to pay them and return to tmobile, but now its a mater of principle

I used to work for Sprint, and that sounds all wrong.
Are you sure you didn't add tep after it was stolen? Thats the only case I can think of where calls made would matter.
Sent from my PG06100 using XDA App

adamr240 said:
I used to work for Sprint, and that sounds all wrong.
Are you sure you didn't add tep after it was stolen? Thats the only case I can think of where calls made would matter.
Sent from my PG06100 using XDA App
Click to expand...
Click to collapse
I work for Sprint and it sounds just a lil fishy but I would be extremely pissed in his situation. 99% of the time when I help people file Asurion claims there is no need for an affadavit but I think if the phone was activated within the last few days they require it, and I know that if you add TEP you have to make at least one outgoing call on the device to prove it works, before Asurion will insure it. Its possible that that outgoing call was to a 928 number if he added it after it was stolen, if that's the case, it sucks but it is what it is....

T-Mobile Account Specialist to the Rescue!

Three months after signing up with T-Mobile, I was already considering dropping their service and going back to Sprint or switching to Virgin Mobile. Why? Here goes...
I signed up for service online, paid the $100 deposit, got the 500 Minute Value Talk plan w/the 2GB Data Plan. I then chose my free G2x and successfully submitted my order. Waited several days to check the status of my order online and saw that my order had been shipped. In order to verify the status, I then called Customer Care and then...the headaches began.
According to everyone I spoke with the phone had not been sent, but they were making sure the phone would be delivered. I must have spoken to several agents until one of them, eventually said the plan was not eligible for a Free Phone. "But I successfully completed the order!"
I eventually bought an HTC MyTouch 4G from another T-Mobile customer who had the phone for a little over a month and had bought a different model. I rooted my phone and never had any extreme problems, other than download speed up until recently, when the Camera and Camcorder crapped out on me. Restored back to stock and tried other ROMS. I also followed suggestions posted in many threads addressing the issue with the cameras, flashing different "Camera" apps, and nothing.
Having gone through many hours of trying to fix my phone, I called HTC to gather as much info on my particular device. They stated the year warranty would expire in April of this year and they would gladly fix the phone for me for free, but I would incur a charge if they found I had voided the warranty. They emailed me an RA form, but I decided to speak to someone at T-Mobile, and based on the info I provided them, they promised a replacement device, but requested my phone's software version. I told them I would call back from another device the following day since I had some "errands" and stuff to do.
I then restored my phone to stock, restored S-On, ran the updates on my device and then called T-Mobile, but then they rejected my request after the replacement was promised by a Supervisor in Tech Support. All they needed to do was verify the IMEI and presto, but I was not able to get my way, so I just left it alone. A week later, I had some voice issues in which I wasn't able to make or receive calls even after removing the battery from the phone, until I was able to get a Customer Care agent who seemed to be outside the Continental U.S. This nice fellow interrupted me while I was explaining my situation to him and said he was going to transfer me to an Account Specialist based on the information he'd seen in the notes. After I asked why, he stated they valued me as a new T-Mobile customer. I was like, "Whatever".
Upon doing a warm-transfer, a young lady by the name of Ashley, indicated she was going to talk to a supervisor and I asked if there was something wrong with my account, but she refused to give me any info. After coming back on the line, she stated her sup had authorized a replacement ticket which was being emailed to me while we spoke, in which they would replace my MyTouch 4G at no cost to me. Imagine that! She apologized on behalf of the company for the misinformation I was given at time and the poor customer service. Three months of crappy overall service and I got a new phone! My download speeds on the bad device were less than 2000kbps. Now, they're at a high 6000kbps.
That girl and the small group of dedicated T-Mobile employees who go beyond their call of duty, deserve an applause. My contract and plan stayed the same. There are good folks at T-Mobile...you just have to keep trying.

Man. What a pain. If you had raised a fuss initially, you could have gotten your G2X. A contract is a contract and you signed up for a free G2X, which their system sold you. I'm pretty sure they were legally bound to give you one. Did you have a receipt?
Sent from my HTC Glacier using XDA App

estallings15 said:
Man. What a pain. If you had raised a fuss initially, you could have gotten your G2X. A contract is a contract and you signed up for a free G2X, which their system sold you. I'm pretty sure they were legally bound to give you one. Did you have a receipt?
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Not only did I have a printed one, but snapshots and HTML code from the actual page. Believe me, I wanted to raise hell at first, but I thought it would be a waste of time. While with Sprint, I like others, had access to the Sprint Executive Customer Service Hotline number thanks to The Consumerist, but with T-Mobile I just felt I was out in the cold from Day 1.
The phone replacement doesn't change my perception of their overall Customer Care and Retention Department. One of the last persons I spoke to before talking to the gentleman and Ashley, was a rep from their Spanish-speaking Retention Department. I asked for at least one minimal incentive for me to stay with T-Mobile and her answer was this: "I cannot provide you with even the slightest discount because you are a new customer." Yeah...but one who's paying for a service.
I wish I had stayed with Sprint. I worked for them through ACS in their Tech Support Department. When the store reps wouldn't deliver, we'd jump in and prevent even an escalation to retention. I guess that's what keeps me ticked off at them. I hate not getting the service I strive to always provide my customers with.
I'll stay with them til after my contract is over

I have never experienced bad customer service through my 3 years with T-Mobile, but then again, I never really needed it throughout the time. I got a replacement phone on Monday, and the lady I talked to for it was very kind and polite.

steven-026 said:
I have never experienced bad customer service through my 3 years with T-Mobile, but then again, I never really needed it throughout the time. I got a replacement phone on Monday, and the lady I talked to for it was very kind and polite.
Click to expand...
Click to collapse
Wow...I guess because you've been with them for a while. Glad they were able to help you and be nice about it to.

My wife and I couldn't pass up TMos 2 for $99 /mo plan but it took 7 different reps to get that sorted out cuz no one had heard of it ... even though it was all over the radio and on their homepage! - Gotta say they were quite ready to help even if they didn't seem to know what they were doing.

Homerbsharp said:
My wife and I couldn't pass up TMos 2 for $99 /mo plan but it took 7 different reps to get that sorted out cuz no one had heard of it ... even though it was all over the radio and on their homepage! - Gotta say they were quite ready to help even if they didn't seem to know what they were doing.
Click to expand...
Click to collapse
Had same prob till I found someone who told me I had to pay $200 per line migration fee. Been with tmo for 6 years but if I pay$200 a line its going to be to cancel... when I started they were great even gave me free month when messed up bill but recently when renewed had to call 10 times to get texting cuz every bill was 800 and they said they fixed but still have to call every month
Sent from my HTC Glacier using XDA App

T-Mobile BOGO is a scam

T-Mobile has constantly lied to me about my BOGO reimbursement. I called them over 30 times over the past few months. The first person told me they would call me the following Wednesday and did not. I called them back the Thursday after and they representative told me that the records show that they called me back and explained to me why I couldn't get my reimbursement already which was a complete lie. So that person told me they would call back in a few days. They didn't. I called back and they told me the same ****. I called back and demanded a supervisor, then that person got on the phone and I demanded to talk to their supervisor. Then I told him I was recording the call, he acknowledged that and said OK. I then explained everything and he researched and apologized for the trouble and that he can see that there was an error on T-Mobile's part. He then put me on hold and came back and apologized again and told me that he will make sure I am reimbursed for the full amount of the phone. A week later still nothing on my account and then they turn my lines off (I'm not giving them any more money when they owe me 800 bucks). I call them back and tell them again and they tell me the call is recorded and I tell them the same. They tell me to stop recording or they will hang up. So I have to demand to talk to a supervisor and argue with him about recording the call and he finally looks into the situation. So they credited my account the 100 bucks left on the EIP and thought that was enough.
T-Mobile is the most shady company I have ever dealt with. Lucky I have a family member who is a lawyer I guess.

I've been with them for 13 years with 6 to 8 lines and haven't had any issues. Sorry to hear your troubles
Sent from my SM-G935T using Tapatalk

Sorry man I been with them for some years as well and anytime I've had an issue they fixed it. I did not receive my prepaid card and called t-mobile so they paid it off while I was on the phone. But man your situation sucks.

I would try twitter. I reached out to them after my claim was denied and they ended up sending me double what I was supposed to get. That's some first rate service right there.

Try twitter. They respond within minutes.

try emailing john legere

Could you explain what you did wrong to not get reimbursed? If you follow the guidelines set forth on the BOGO offer I'm sure you would have gotten reimbursed by now.
I took advantage of the offer and even though the reimbursement card took a long time to be mailed, I did get it.
Sent from my SM-G935T using Tapatalk

T-Mobile is really good about listening to their customers. I got the BOGO, VR Headset too. The Oculus credit didn't show right away so they credited my acct $100 for the trouble. Then the J7 promo came out and my plan was too good to be eligible. Nope. I called and they gave me a credit for the price of the phone and sent it to me anyways. Best mobile phone company period.

KillaHurtz said:
T-Mobile is really good about listening to their customers. I got the BOGO, VR Headset too. The Oculus credit didn't show right away so they credited my acct $100 for the trouble. Then the J7 promo came out and my plan was too good to be eligible. Nope. I called and they gave me a credit for the price of the phone and sent it to me anyways. Best mobile phone company period.
Click to expand...
Click to collapse
It all depends on the rep you get on the phone. Just remember they are people too, chat them up, ask them how they are doing today. Talk about the weather, tell them how much you love t-mobile. You almost need to let them know that they can make or break your day. Let them hear disappointment in your voice but remain non-hostile. People will go above and beyond to help others when they feel like their actions will make a difference.
Sent from my SM-G935T using XDA Premium HD app

Do a chargeback fuk tmobile

I did nothing wrong. I've had multiple supervisors tell me they found where T-Mobile screwed up. I ordered 2 phones, a black one for me and a silver one for my gf. The silver one was on backorder. The first T-Mobile rep that actually researched this told me the mistake was that the phones needed to be ordered at the same time and the system put them as being ordered on different days because of the backorder.
I have had many T-Mobile reps straight lie to me. Lied about calling me 3 times, made up fake notes of what was said in the conversation and the reps who have told me this refused to confirm the call by looking up my call record saying "I don't know what good that will do, I will help you from here". It will do a lot of damn good. Find out they lied and fire them. Am I wrong for thinking that behavior is unacceptable?

Send an email to [email protected].
I had the run around about getting reimbursed for an iPhone 6S that I returned back because the store rep ordered the wrong phone for me. I wanted an iPhone 6S Plus but the store clerk put in an order for an iPhone 6S instead. I returned the 6S and re-ordered the 6S Plus but ever got reimbursed for the 6S because they couldn't find it in their warehouse even though the tracking number said it was delivered to them. I emailed them at [email protected] and the rep contacted me and just refunded me on the spot.

Just go on Twitter to John legere and spam him.
I was declined the bogo, as soon as I found out, I went on Twitter. They gave me the full 700+ as credit on my account. Turns out I was the first to actually get something for the bogo as the cards hadn't gone out yet.

So after my lawyer finally got in contact with them they finally gave me my money. They tried to tell my lawyer that the phone conversation we recorded with them promising us money was illegal which since they tell you the call is being recorded that means all parties are aware and concern to recording.
I love T-Mobiles service but this was ridiculous.
Thanks for the advice.