Hi everyone,
I am thinking of ordering a 32GB Nexus 5 from here, http://www.amazon.com/gp/product/B00GD9R79O/ref=as_li_qf_sp_asin_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=B00GD9R79O&linkCode=as2&tag=warpwhistle-20 I was just wondering about Warranty if something were to go wrong with the phone can I return it to Google Play. How do I get it transferred to my name?
Warranty is done by lg if you didn't buy it from google play, and if someone bought it from google play and gave it to you as a gift its also done by lg... stupid if you ask me.
Its better to order it from Google play because you have a 1 year warranty if you need to RMA just call Google and they'll send you a new device then you send them back yours when you receive it. If you buy it from somewhere else you'll have to send it to lg and wait for them to fix it or send you a refurbished device.
Sent from my NEXUS 5
Could I not just get the receipt from the seller and transfer it to me if they bought it on the Google Play Store?
I bought my Nexus from UK but I live in Bulgaria
LG Bulgaria will keep my warranty?
I called a Google rep and they said all the original buyer has to do is call in, give them their billing address, name, and the phone's IMEI. They'll confirm their information. Then the original buyer gives google your name, email, and billing address and they transfer the warranty to you.
All of this information was given to me under the assumption that I had received the phone as a gift. If you tell them you bought it off someone from Craigslist, I'm not sure if that would disqualify the warranty transfer..
I got mine on eBay and bought along with it a one-year warranty against malfunction, drops, theft, and loss for $75.
What is wrong with Google Play Store? Just order from there and save hassle if it comes to it.
mistahseller said:
What is wrong with Google Play Store? Just order from there and save hassle if it comes to it.
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Just try to think about outside of US. If you receive your phone as a gift from someone from another country, you need the warranty. It is a shame that Google is unable to provide worldwide warranty and stick the users to their location.
Other scenario is if you move away from the country you can screw up your google play store warranty.
Related
Still with the GB update, eagles blood rom, and CM7 rom I still am getting reboots and SOD. I chatted with them and seems like I'm SOL with warranty on the phone since I got the phone off craigslist and not an authorized reseller.
Every LG phone and device has a one year limited warranty which starts from the date of purchase, or original purchase (If it was a replacement that is), unless you purchased a refurbished phone which has only 90 days of warranty. If you would need to send the phone or device to LG, we will perform a cover to cover check on the device to see what the issue is, if our technicians find that the issue is caused by any type of physical, liquid, or cosmetic damage on the device then fees will be applied, at this point you will be notified via email or through a phone call before doing any repairs. As well, this warranty will not cover the device if it was purchased through a non authorized LG dealer, such as E-bay, newegg, craiglist, etc…; if our technicians determine that the issue is a manufacturer’s defect, the device will be repaired or replaced by a certified refurbish unit. This process has a turn around time of 5 to 7 business days, from the day that our technicians start working on your device.
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Has anyone had any luck with warranty through LG or even T-mobile when they didn't get it from an authorized re seller?
Horsey said:
Still with the GB update, eagles blood rom, and CM7 rom I still am getting reboots and SOD. I chatted with them and seems like I'm SOL with warranty on the phone since I got the phone off craigslist and not an authorized reseller.
Has anyone had any luck with warranty through LG or even T-mobile when they didn't get it from an authorized re seller?
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Samsung has the exact same policy. Before repair, they ask for an invoice and a credit card statement if the invoice is questionable. They also have a s/n database to track which phones were shipped to which dealer to match against the invoice. The manufacturers take the authorized retailer thing pretty seriously.
Try contacting the seller to assist you with this or ask him where he got it from. Tell LG you paid cash or were given the item as a gift from a now deceased family member.
Tell them the device was purchased though an authorized dealer and then was given to you or sold to you by a friend. Does friend count as Craigslist or Ebay?
Newegg isn't a authoized seller?
Sistum Id said:
Try contacting the seller to assist you with this or ask him where he got it from. Tell LG you paid cash or were given the item as a gift from a now deceased family member.
Tell them the device was purchased though an authorized dealer and then was given to you or sold to you by a friend. Does friend count as Craigslist or Ebay?
Newegg isn't a authoized seller?
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I bought my g2x from CL, "bricked" it through lg update tool. Got a free new replacement from tmobile.
jdaclutch said:
I bought my g2x from CL, "bricked" it through lg update tool. Got a free new replacement from tmobile.
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more info?
you do this in store? did they ask you for proof of purchase?
I've already looked around here and elsewhere and have not found an answer to my question, but hopefully someone here knows the answer. Some quick background info:
I'm from the US but I live primarily in Europe (specifically Austria) and want to get a Nexus 5 for my girlfriend. Unfortunately I am a bit concerned about the warranty situation. Obviously Google will not honor the warranty on the device in Austria, but will LG? I haven't called LG's Austrian support line yet (since it's a Sunday) but perhaps someone here can let me know and help me avoid sitting on hold for who knows however long.
Thanks in advance for any assistance you can provide!
Hi, I've contacted Google in that case already.
The thing is: Google and LG warranty policy is not the same.
Sadly if you buy N5 from a GP Store you're stuck with a warranty available only in the country where you bought it via GPS. That is what they wrote:
"LG's policy is different than Google's Policy.
If you would like to utilize LG's repair services, you are more than welcome to do so.
As far as an advanced replacement from us, warranty replacement service from Google is only provided within the country from which your device was originally purchased.
Again, if you want to get your Nexus 5 repaired by LG you can do so but it would be at your own expense. "
I asked about sending device from my home country and if they will send it back:
"At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase."
There is an option to "transfer" warranty to someone in US:
Or, if the warranty is still under your friend's name, since they were the purchaser, you can send the Nexus 5 back to them in the US and they can contact us about a replacement. If the warranty is not still under their name, you can send it to anyone you know in the US, and they can call us, and we can transfer the warranty to them. They can then take care of the replacement, and send you the new device once they have it.
When you buy a device from LG in EU, warranty is available in every country in EU, contrary to devices from GPS.
Hope it helped
dvdfan said:
Hi, I've contacted Google in that case already.
The thing is: Google and LG warranty policy is not the same.
Sadly if you buy N5 from a GP Store you're stuck with a warranty available only in the country where you bought it via GPS. That is what they wrote:
"LG's policy is different than Google's Policy.
If you would like to utilize LG's repair services, you are more than welcome to do so.
As far as an advanced replacement from us, warranty replacement service from Google is only provided within the country from which your device was originally purchased.
Again, if you want to get your Nexus 5 repaired by LG you can do so but it would be at your own expense. "
I asked about sending device from my home country and if they will send it back:
"At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase."
There is an option to "transfer" warranty to someone in US:
Or, if the warranty is still under your friend's name, since they were the purchaser, you can send the Nexus 5 back to them in the US and they can contact us about a replacement. If the warranty is not still under their name, you can send it to anyone you know in the US, and they can call us, and we can transfer the warranty to them. They can then take care of the replacement, and send you the new device once they have it.
When you buy a device from LG in EU, warranty is available in every country in EU, contrary to devices from GPS.
Hope it helped
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Thanks, that did help. Maybe we'll buy the device via Germany then... having a warranty would be nice.
I've owned a Google Play white model for a couple months and recently acquired a T-Mobile Nexus 4 (black). GP is a 301k and T-Mobile a 401K. Both are 16GB. I'm going to sell one of them. Assuming I can sell both for the same price, is there any reason I should choose one over the other? Things I'm concerned about
1) Length of the Warranty left (purchase date difference is about 4 months).
2) GP warranty on T-Mobile phone (I.e. do I get a GP warranty just like with a regular Nexus?)
3) 401K vs 301
4) Any other differences in the device or service I'm unaware of.
adriangb said:
I've owned a Google Play white model for a couple months and recently acquired a T-Mobile Nexus 4 (black). GP is a 301k and T-Mobile a 401K. Both are 16GB. I'm going to sell one of them. Assuming I can sell both for the same price, is there any reason I should choose one over the other? Things I'm concerned about
1) Length of the Warranty left (purchase date difference is about 4 months).
2) GP warranty on T-Mobile phone (I.e. do I get a GP warranty just like with a regular Nexus?)
3) 401K vs 301
4) Any other differences in the device or service I'm unaware of.
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Yes
Keep the 401k
Both are the same software/hardware wise
You have warranty from T-mobile and Google Play and LG
So, if I where to have any problems with the T-Mobile Nexus 5, I can just phone up Google Play and get it exchanged/whatever? And I get additional warranty from T-Mobile? Even if it's not under service (prepaid)?
adriangb said:
So, if I where to have any problems with the T-Mobile Nexus 5, I can just phone up Google Play and get it exchanged/whatever? And I get additional warranty from T-Mobile? Even if it's not under service (prepaid)?
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No you can't. You can only call Google if you bought the phone from Google. (You can call them either way, you just can't get a replacement). You HAVE to go through Tmobile or LG if you buy it outside of the play store.
But the Google Play warranty is actually handled by LG, is it any different? I.e. is the coverage the same?
adriangb said:
But the Google Play warranty is actually handled by LG, is it any different? I.e. is the coverage the same?
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The coverage is the same, If you buy from Play store, google will entertain you or else you need to visit a LG service centre...
However, people claim (in other thread) that google doesn't care whether the device is rooted or not when you RMA your device!
adriangb said:
But the Google Play warranty is actually handled by LG, is it any different? I.e. is the coverage the same?
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I'll put it this way. If you don't mind refurbished phones and waiting a couple weeks, that's what LG does. Google will ship you a brand new phone overnight and you have to send your old one back. That's the difference. They coverage is technically the same, but the process is different. Tmobile does the same thing as LG, except usually overnights it (refurb).
Hmm ok that answers the question, I'll be keeping my white Google Play device.
Hi!
Lets say I buy an international version of the S6 (SM920F) for example from the UK
How would the warranty play out if something were to malfunction ?
Would I have to return it to the seller (in the UK) for warranty repair/replacement, or can I turn it in to some kind of samsung repair center here in the US ?
Any of you guys have experience with something like this ?
I'm not interested in the Carrier bloated S6 versions
Thanks guys
Wondering the same. Figured I'd comment to bump. Not getting any clear, concise info from Google.
jorgenask said:
Hi!
Lets say I buy an international version of the S6 (SM920F) for example from the UK
How would the warranty play out if something were to malfunction ?
Would I have to return it to the seller (in the UK) for warranty repair/replacement, or can I turn it in to some kind of samsung repair center here in the US ?
Any of you guys have experience with something like this ?
I'm not interested in the Carrier bloated S6 versions
Thanks guys
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Well, I bought the Note 2 from Ebay when it came out and I ended up having some issues with it... The company I was working with was "BREED" and they were not the best but I did ended up getting the issue resolved. First you want to make sure that the seller is even going to issue you a warranty and stand by it, because technically it was voided as soon as it was delivered in the US. There are some companies that will facilitate the transportation so that it can get sent to them, and then Samsung, wherever they may be (Mine was from Spain). The problem there is that you will be without a phone so as long as you don't care and have another phone then you are golden! Personally, I would get a 3rd party warranty and be done with it! No worries and no problems if something does end up happening... :good: BTW: I have used Squaretrade for several warranties and my daughter has broken 2 different iPads!! All they do is make you send them your original receipt and if they can't fix the damage or problem then they cut you a check, and can even throw it in your PayPal account 4 you! The last claim was about 6 months ago and they cut me an $800 check within 5 business days! Top notch IMO!
I bought my phone from Best Buy on Friday. This morning, I decided to check out Motocare to see if it was worth it. When I plugged in my serial number and IMEI to check eligibility, it said I was out of the 30 day purchase window. I called Motorola and was first told that phones bought from 3rd parties weren't valid for Motocare. After I pressed the issue, the dude told me that I basically needed to go to Best Buy and get the phone replaced for a newer phone. Somehow, when Best Buy purchases the phones, it enacts the 30 day window.
Soooooo... beware.
Talk to someone else. Not true with Amazon. I have Moto care. You got a dud of an answer. Best buy is one of their partners selling the phone.
benjamminh said:
Talk to someone else. Not true with Amazon. I have Moto care. You got a dud of an answer. Best buy is one of their partners selling the phone.
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Ya. I figured as much. I'll call back later. Trying to decide if it's worth it.
Sounds like more great service from Moto. I really hope I don't need their services.
Sent from my XT1575 using Tapatalk
Called Motorola back, apparently, my IMEI number is registered as being out of warranty. They have to escalate the issue and call me back. I may only have the option to go back to Best Buy and exchange it. Bull****! I already set this baby up!
I have moto care, and got from best buy. Even had to use my best buy receipt to verify that it was within 30 days
slicetwo said:
Called Motorola back, apparently, my IMEI number is registered as being out of warranty. They have to escalate the issue and call me back. I may only have the option to go back to Best Buy and exchange it. Bull****! I already set this baby up!
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I picked up mine off of Amazon and when I tried to buy moto care the day after I got it my IMEI number was stating my MXPE was out of warranty. I pressed the issue and they then said they have no idea why its like that but I was able to purchase moto care after they resolved it internally.