Database Info

You cant return your phone under warranty, only repair??

Just called samsung galaxy s support because my phone has been having quite a few issues lately. I talked to the guy for about 5 or 10 minutes and wasnt going to fight it, but he was very firm that they would only repair and reflash my phone and not replace it. AND told me that I would have to get a gophone in the meantime if I wanted to use my cell
Ive dealt with samsung before when I had the blackjack 2 and they replaced my phone no problem. Does anyone know what the deal is or what the magic words are to get a new phone and not the same problem ridden phone I have now? Im sure theyll just tell me nothing was wrong with it...

Once you are past the 30 day return policy, there is a 1 year warranty on the device through AT&T warranty center. I did not have any issues with getting a replacement through the warranty center..
Not sure if you purchased the phone at an AT&T retail store tho

I did, but when I looked through my warranty information, samsung holds the 1 year warranty. I can go through ATT warranty center though and they wont give me this trouble?

I went through AT&T warranty without any issues - I was at 31 days when I had my phone replaced - received the replacement the next day.

Hmm... Okay Ill give that a try tomorrow. Do I just call customer service then?

I had my phone replaced under warranty (external speaker stopped working) on the 30th day. I walked into an att store and walked out in 15 minutes with a new handset.
Sent from my SAMSUNG-SGH-I897 using XDA App

Mines way past 30 days

born_fisherman said:
I went through AT&T warranty without any issues - I was at 31 days when I had my phone replaced - received the replacement the next day.
Click to expand...
Click to collapse
the warranty give you RECONDITIONED phone, its a refurbished... i dont want them to give me a refurb phone when i bought it new and when they broke my phone after the update failed on my captivate... i hate att...

sayurann said:
the warranty give you RECONDITIONED phone, its a refurbished... i dont want them to give me a refurb phone when i bought it new and when they broke my phone after the update failed on my captivate... i hate att...
Click to expand...
Click to collapse
Many replacement phones are new.
And it doesn't matter what you want - that is the warranty.
If you walk into a store, they generally take a new one out of the box and replace your old one.

alphadog00 said:
Many replacement phones are new.
And it doesn't matter what you want - that is the warranty.
If you walk into a store, they generally take a new one out of the box and replace your old one.
Click to expand...
Click to collapse
hmm... the att store guy also said u shud get new since captivate is a new model and a refurb unit is very rare... i just dont like the idea of getting the phone without the box and it is "new"...
i can send my phone to samsung and they will format my phone, thats my other choice... i am confused now...
btw, is there anyway to recover my data on the internal sd card?

the stores refuse to give me a new phone here in oklahoma. x__X I'm having to call tech support to get it solved.

Konner920 said:
the stores refuse to give me a new phone here in oklahoma. x__X I'm having to call tech support to get it solved.
Click to expand...
Click to collapse
i already talked with the manager on the warranty dept, they wont give u a new one... never, if you are out of 30 days, refurb is the only choice... let us know if u are able to get a new one...

sayurann said:
i already talked with the manager on the warranty dept, they wont give u a new one... never, if you are out of 30 days, refurb is the only choice... let us know if u are able to get a new one...
Click to expand...
Click to collapse
They refused me, Again. I can't get the phone replaced. If I could get the damn key combos working I could fix it.

[Q] Misleading warranty in Europe ??

Greetings all.
I was waiting for a long time for the Samsung Galaxy Tab 7.7 to come to Europe.
So when I saw that a UK vendor at ebay, with huge (700k) positive feedback listed it, I ordered it the same day.
Unfortunately when I got it I realised that there was an internal (on the inner side of the screen glass) scratch, apparently caused during assembly.
The vendor's listing states clearly that there is "1 year warranty".
But when I took the device to the authorised Samsung service provider here in Greece, after checking the serial number they found out that the specific device was produced for the Hong Kong market only, so it was not covered by warranty in Europe!
The vendor refused to take any action and only after bringing the issue to eBay Resolution Center they seem to change their mind and accept to replace it (I'm still waiting for the final arrangement).
Has anyone encountered a similar issue?
Is Samsung's warranty divided into world regions?
In any case, have the above in mind before buying...

Yes, many manufacturers have region specific warranties, and it makes perfect sense, as a company you do not want to be supporting your product in countries where it isn't for sale, as the costs involved in repairing/replacing it would be far greater.
It is the risk you have with buying from Ebay.

Have to admit that is one area apple excels in. If you have a problem with a product you can go to any apple store around the world and use your warranty

Dark lord me said:
Have to admit that is one area apple excels in. If you have a problem with a product you can go to any apple store around the world and use your warranty
Click to expand...
Click to collapse
Although if you live in a country with no apple stores you're just as buggered, so it's exactly the same.

Please use the Q&A Forum for questions &
Read the Forum Rules Ref Posting
Moving to Q&A

xaccers said:
Yes, many manufacturers have region specific warranties, and it makes perfect sense, as a company you do not want to be supporting your product in countries where it isn't for sale, as the costs involved in repairing/replacing it would be far greater.
It is the risk you have with buying from Ebay.
Click to expand...
Click to collapse
This is quite understandable.
What is not, is the misleading "1 year warranty" in the listing.
They should sate "1 year warranty in Hong Kong" or something similar.
Do people who live in Europe have the right to send a device to Hong Kong for repair under warranty?
Has anyone done this?

Rooted HTC vis-a-vis Warranty
As far as I can comment:
I went with my HTC One X that is rooted (by the way) to outlets in 3 countries, 3 instances, for repair. In Holland, the UAE and in Spain. My device was purchased through amazon.es. (Captain hindsight saves the day: I should've returnt the device and ask for a brand new one, I obviously had a blue monday copy)
The HTC warranty appears to be global. However, this one also appears to be void when you install a custom bootloader or do other stuff to your phone. Funny enough in both NL and UAE the service agents couldn't care less about the software, they just wiped the phone clean, repaired my defective hardware and kaching! Everyone happy.
The treatment in Spain was particularly rough, where the super-square Arvate España refused to repair under warranty. They claim the HTC warranty was voided, however in Europe a minimum of 2 year warranty on a phone exists that is not faulted by rooting or whatever other software manipulation. Threathening publication of their emails on twitter, copying emails to various Consumer Organisations (national and European) made them realise they better comply with the law and they are now fixing my issue. (p.s.: Amazon, when reviewing the case, immediately offered me a full money-back, as they could not provide a new HTC One X, 8 months after purchase; KUDOSSSS)
So from my experience, there are 2 levels of warranty with HTC:
1. HTC Special warranty, which seems to work seemlesly globally (KUDOS!!)
2. Your national statutory warranty
Here's more details on claiming the warranty on the rooted device: (would cross-post to XDA, but don't know where to put it)
http://www.htcmania.com/showthread.php?p=8942125#post8942125
Hope this helps?
Cheers
Peter

Warranty on Nexus 5 bought in US valid in Europe/Austria?

I've already looked around here and elsewhere and have not found an answer to my question, but hopefully someone here knows the answer. Some quick background info:
I'm from the US but I live primarily in Europe (specifically Austria) and want to get a Nexus 5 for my girlfriend. Unfortunately I am a bit concerned about the warranty situation. Obviously Google will not honor the warranty on the device in Austria, but will LG? I haven't called LG's Austrian support line yet (since it's a Sunday) but perhaps someone here can let me know and help me avoid sitting on hold for who knows however long.
Thanks in advance for any assistance you can provide!

Hi, I've contacted Google in that case already.
The thing is: Google and LG warranty policy is not the same.
Sadly if you buy N5 from a GP Store you're stuck with a warranty available only in the country where you bought it via GPS. That is what they wrote:
"LG's policy is different than Google's Policy.
If you would like to utilize LG's repair services, you are more than welcome to do so.
As far as an advanced replacement from us, warranty replacement service from Google is only provided within the country from which your device was originally purchased.
Again, if you want to get your Nexus 5 repaired by LG you can do so but it would be at your own expense. "
I asked about sending device from my home country and if they will send it back:
"At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase."
There is an option to "transfer" warranty to someone in US:
Or, if the warranty is still under your friend's name, since they were the purchaser, you can send the Nexus 5 back to them in the US and they can contact us about a replacement. If the warranty is not still under their name, you can send it to anyone you know in the US, and they can call us, and we can transfer the warranty to them. They can then take care of the replacement, and send you the new device once they have it.
When you buy a device from LG in EU, warranty is available in every country in EU, contrary to devices from GPS.
Hope it helped

dvdfan said:
Hi, I've contacted Google in that case already.
The thing is: Google and LG warranty policy is not the same.
Sadly if you buy N5 from a GP Store you're stuck with a warranty available only in the country where you bought it via GPS. That is what they wrote:
"LG's policy is different than Google's Policy.
If you would like to utilize LG's repair services, you are more than welcome to do so.
As far as an advanced replacement from us, warranty replacement service from Google is only provided within the country from which your device was originally purchased.
Again, if you want to get your Nexus 5 repaired by LG you can do so but it would be at your own expense. "
I asked about sending device from my home country and if they will send it back:
"At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase."
There is an option to "transfer" warranty to someone in US:
Or, if the warranty is still under your friend's name, since they were the purchaser, you can send the Nexus 5 back to them in the US and they can contact us about a replacement. If the warranty is not still under their name, you can send it to anyone you know in the US, and they can call us, and we can transfer the warranty to them. They can then take care of the replacement, and send you the new device once they have it.
When you buy a device from LG in EU, warranty is available in every country in EU, contrary to devices from GPS.
Hope it helped
Click to expand...
Click to collapse
Thanks, that did help. Maybe we'll buy the device via Germany then... having a warranty would be nice.

[Q] Jump with KNOX tripped?

Okay so I know that tripping KNOX voids the manufacturer warranty but how does it factor into Jump? My Note 5 is in excellent condition but as I'm running Darthstalker, KNOX is tripped. I've heard that recently T-Mobile has decided not to take KNOX tripped phones even if they have been fully restored to stock and they're fully functional and will force you to pay the insurance deductible. I am wondering who has experienced this? I won't pay the deductible, ill tell them where they can shove their deductible, leave, smash the Note 5, bring it in and leave it on the counter. My account was inherited from my roommate who passed away and still is in his name and his social so good luck if they try to come after me for payment but it seems like the reps would want the sale from the purchase of a new flagship (I'm looking at the HTC 10) more than a 200 dollar deductible costing them a sale. We all know Samsung can reset the KNOX counter and I don't even have so much as a scratch on my screen. T-Mobile has taken an unlocked M7 and unlocked M8 from me when it came time to Jump so if they changed their policy and check for indicators of a phone ever being modified, I'm going to flip. The battery on my Note 5 is on its last legs so I need to do something and carrying around a ZeroLemon brick isn't appealing. If it makes any difference, I'm on Jump 1 not 2 or JoD.

EtherealRemnant said:
Okay so I know that tripping KNOX voids the manufacturer warranty but how does it factor into Jump? My Note 5 is in excellent condition but as I'm running Darthstalker, KNOX is tripped. I've heard that recently T-Mobile has decided not to take KNOX tripped phones even if they have been fully restored to stock and they're fully functional and will force you to pay the insurance deductible. I am wondering who has experienced this? I won't pay the deductible, ill tell them where they can shove their deductible, leave, smash the Note 5, bring it in and leave it on the counter. My account was inherited from my roommate who passed away and still is in his name and his social so good luck if they try to come after me for payment but it seems like the reps would want the sale from the purchase of a new flagship (I'm looking at the HTC 10) more than a 200 dollar deductible costing them a sale. We all know Samsung can reset the KNOX counter and I don't even have so much as a scratch on my screen. T-Mobile has taken an unlocked M7 and unlocked M8 from me when it came time to Jump so if they changed their policy and check for indicators of a phone ever being modified, I'm going to flip. The battery on my Note 5 is on its last legs so I need to do something and carrying around a ZeroLemon brick isn't appealing. If it makes any difference, I'm on Jump 1 not 2 or JoD.
Click to expand...
Click to collapse
I realize that your upset about your battery being on it's last legs especially because it is not easily replaced. But please don't flip-out on the store rep, they have no say in Tmobile policy it not their fault that Samsung decided to add Knox to their devices. Secondly the deductible is $175 for a tier 5 device see here: https://myphpinfo.com/t-mobile/general/view-all-deductibles?lang=en
Think of it this way. For $175 you can use jump to get a brand new device as opposed to paying full price upfront.
Lastly if your handy you might try replacing the battery yourself http://www.ebay.com/sch/i.html?_fro...ery&rt=nc&LH_PrefLoc=1&_trksid=p2045573.m1684
https://www.youtube.com/results?search_query=galaxy+note+5+battery+replacement+

speedy1979 said:
I realize that your upset about your battery being on it's last legs especially because it is not easily replaced. But please don't flip-out on the store rep, they have no say in Tmobile policy it not their fault that Samsung decided to add Knox to their devices. Secondly the deductible is $175 for a tier 5 device see here: https://myphpinfo.com/t-mobile/general/view-all-deductibles?lang=en
Think of it this way. For $175 you can use jump to get a brand new device as opposed to paying full price upfront.
Lastly if your handy you might try replacing the battery yourself http://www.ebay.com/sch/i.html?_fro...ery&rt=nc&LH_PrefLoc=1&_trksid=p2045573.m1684
https://www.youtube.com/results?search_query=galaxy+note+5+battery+replacement+
Click to expand...
Click to collapse
What will piss me off is that this policy change is new, that's my point. I've had Jump since a week after it launched and I've never had an issue but now apparently I might. I still find it hard to believe they will give up a sale and a 13 year old account though. I'm not paying 175 on top of the 140 a year I already pay just to have Jump AND the full cost of the phone, that's ridiculous.

For what it's worth, I have never once had T-Mobile say anything about a phone I've returned to them, under Jump or warranty claim. And I have rooted every single phone I've had since the original G1 came out, with perhaps 6 or 7 of them total being exchanged or turned in. I accidentally microwaved a phone a few years ago, and they sent a new one and told me to keep the busted one. Of course, your mileage may vary.

voxluna said:
For what it's worth, I have never once had T-Mobile say anything about a phone I've returned to them, under Jump or warranty claim. And I have rooted every single phone I've had since the original G1 came out, with perhaps 6 or 7 of them total being exchanged or turned in. I accidentally microwaved a phone a few years ago, and they sent a new one and told me to keep the busted one. Of course, your mileage may vary.
Click to expand...
Click to collapse
Yeah I don't know where this info is coming from but I decided to Jump last night and tried it over the phone and they don't even ask. They ask you to disable phone security, if there's water damage, and if the screen is clean. They don't ask about anything else. The order failed on the phone but I did it online and it went through fine. I'm now in the backorder queue for an HTC 10. There is nothing on there that says anything about it either. It has the additional question about if it powers on when charged.
The only thing I can think of is T-Mobile has added some point of sale checks but Assurant doesn't have the time to check phones like that. I'm not going to use the Assurant USPS label though, I'm going to ship it with UPS so I know that it gets there. It's even going back in its original box. I don't foresee any problems so it must just be the stores because I've seen T-Mobile employees say that they do indeed check with some machine they have there. Obviously Jump through the mail is a bit of a pain in the backside, especially with the phone being back ordered but this way I'm following the terms on the website and I have two recorded phone calls as well if anyone tries to kick anything back down the line where I'm never even asked if the device is modified and since I'm going HTC, I'll have S-OFF so I can cover my tracks if anything happens in the future.

Man you guys are looking into this way too hard. Sales rep will say anything, literally. I had one say to me yesterday in the store that they used a Note 6 earlier that day. Umm, yeah.
Just put the phone to full stock and send it back.
By the way, Samsung either can't or won't reset the counter. That's why people get Knox tripped phones from T-Mobile and Samsung warranty. My last warranty claim was from Samsung and it came Knox tripped. Same thing with a lady whose phone I rooted, Knox was tripped before I did any flashing.
Sent from my Nexus 6P using Tapatalk

Jammol said:
Man you guys are looking into this way too hard. Sales rep will say anything, literally. I had one say to me yesterday in the store that they used a Note 6 earlier that day. Umm, yeah.
Just put the phone to full stock and send it back.
By the way, Samsung either can't or won't reset the counter. That's why people get Knox tripped phones from T-Mobile and Samsung warranty. My last warranty claim was from Samsung and it came Knox tripped. Same thing with a lady whose phone I rooted, Knox was tripped before I did any flashing.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Yeah the website doesn't ask about root or anything so if they were to try to kick it back to me, I'd have a really tight defense there considering every phone they've gotten from me before was rooted. Hell I've had T-Mobile store reps show me the custom ROMs on their phones before...

EtherealRemnant said:
Yeah the website doesn't ask about root or anything so if they were to try to kick it back to me, I'd have a really tight defense there considering every phone they've gotten from me before was rooted. Hell I've had T-Mobile store reps show me the custom ROMs on their phones before...
Click to expand...
Click to collapse
Actually, they can send it back or hit you with a charge. The TOS literally states modification of the device voids everything. They even have the "right to cut your service if they want to" listed in there as well.
T-Mobile is just not worrying about it right now until it starts to cost them revenue.
Sent from my Nexus 6P using Tapatalk

Jammol said:
Actually, they can send it back or hit you with a charge. The TOS literally states modification of the device voids everything. They even have the "right to cut your service if they want to" listed in there as well.
T-Mobile is just not worrying about it right now until it starts to cost them revenue.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I understand T-Mobile can do whatever they want, all the carriers can, but if T-Mobile wants to enforce that policy they need to add the question "has your device been rooted or otherwise modified?" to both the website and the sales scripting. It isn't there. I live in a state where I can record any call for any reason without notifying the other party and I have a recorded call from trying to order it over the phone where I am not asked anything about modifications or read any terms. They told me that I needed to remove my fingerprints, asked about liquid damage and damage to the screen. I've got my bases covered but yeah, I think that T-Mobile really doesn't care, its just the stores that bother checking. I'd bet if I went to the Denver 16th Street Mall store that they would rush through it and not check because they are a high volume store and they'd be getting a new flagship sale too. Either way, I'll not be getting a Samsung device ever again. S-OFF let's me do what I want and restore the phone back to how it was out of the box when I am done so I won't have to worry about this anymore.
The most annoying thing is that the primary reason I root my phones is just to restore my apps and data. Resetting all of my authenticators just takes too much time. I've even been known to install a custom ROM and restore my data then permanently unroot it.

EtherealRemnant said:
I understand T-Mobile can do whatever they want, all the carriers can, but if T-Mobile wants to enforce that policy they need to add the question "has your device been rooted or otherwise modified?" to both the website and the sales scripting. It isn't there. I live in a state where I can record any call for any reason without notifying the other party and I have a recorded call from trying to order it over the phone where I am not asked anything about modifications or read any terms.
Click to expand...
Click to collapse
Because the customer rep doesn't ask you and its not stated when going through the process doesn't make you exempt for the simple fact that signing the documentation means you have already agreed to the stipulations. Heck them accepting it one day and not accepting it another doesn't even imply you have a leg to stand on.
A contract is a contract is a contract. Just because someone paid 11.60 to answer phones in a call center doesn't ask if you are rooted doesn't mean they couldn't at some point decide to check. They also don't ask about 99.8% of the other stipulations called out. Doesn't mean they are null and void.
You already agreed to all the terms.
Sent from my SM-N920T using Tapatalk

EtherealRemnant said:
Okay so I know that tripping KNOX voids the manufacturer warranty but how does it factor into Jump? My Note 5 is in excellent condition but as I'm running Darthstalker, KNOX is tripped. I've heard that recently T-Mobile has decided not to take KNOX tripped phones even if they have been fully restored to stock and they're fully functional and will force you to pay the insurance deductible. I am wondering who has experienced this? I won't pay the deductible, ill tell them where they can shove their deductible, leave, smash the Note 5, bring it in and leave it on the counter. My account was inherited from my roommate who passed away and still is in his name and his social so good luck if they try to come after me for payment but it seems like the reps would want the sale from the purchase of a new flagship (I'm looking at the HTC 10) more than a 200 dollar deductible costing them a sale. We all know Samsung can reset the KNOX counter and I don't even have so much as a scratch on my screen. T-Mobile has taken an unlocked M7 and unlocked M8 from me when it came time to Jump so if they changed their policy and check for indicators of a phone ever being modified, I'm going to flip. The battery on my Note 5 is on its last legs so I need to do something and carrying around a ZeroLemon brick isn't appealing. If it makes any difference, I'm on Jump 1 not 2 or JoD.
Click to expand...
Click to collapse
I used jump to go from my Note 4 to Note 5 with no problems. My N4 was rooted and Knox was tripped. Simply unrooted flashed the current tmo stock at the time and that was it. When I went in to jump all the rep did was look at the phone thenext bring up the dialer and dial some special number that did a couple checks I guess to make sure the phone was functional but she said ok everything checks out let's get you a Note 5. That was it. Now who knows what other stores are like but here in Ohio there is one store in my city that most device rooters go and never run into issues.
Sent from my SM-N920T using Tapatalk

winordieracin said:
I used jump to go from my Note 4 to Note 5 with no problems. My N4 was rooted and Knox was tripped. Simply unrooted flashed the current tmo stock at the time and that was it. When I went in to jump all the rep did was look at the phone thenext bring up the dialer and dial some special number that did a couple checks I guess to make sure the phone was functional but she said ok everything checks out let's get you a Note 5. That was it. Now who knows what other stores are like but here in Ohio there is one store in my city that most device rooters go and never run into issues.
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
Yeah I opted to do it online. My HTC 10 was back ordered until yesterday, shipped today, will be here Monday.

Best Buy and the 930F

I know that many people have been buying the 930F at Best Buy - unlocked, Exynos.
Initially one of the big drawbacks I heard was that it will not work with Samsung Pay, but (unless I misunderstood) scanning the threads here it seems that people have managed to find a way to get that working?
Another issue that had been discussed was the manufacturers warranty.
I had purchased a 930F about a month ago at Best Buy in NYC. When I called Samsung and asked about warranty on the phone, they told me it was only covered for Warranty in Australia! They told me I would be unable to get any warranty coverage in the US.
I dont know if this has changed or others have had different experience...