Okay so I know that tripping KNOX voids the manufacturer warranty but how does it factor into Jump? My Note 5 is in excellent condition but as I'm running Darthstalker, KNOX is tripped. I've heard that recently T-Mobile has decided not to take KNOX tripped phones even if they have been fully restored to stock and they're fully functional and will force you to pay the insurance deductible. I am wondering who has experienced this? I won't pay the deductible, ill tell them where they can shove their deductible, leave, smash the Note 5, bring it in and leave it on the counter. My account was inherited from my roommate who passed away and still is in his name and his social so good luck if they try to come after me for payment but it seems like the reps would want the sale from the purchase of a new flagship (I'm looking at the HTC 10) more than a 200 dollar deductible costing them a sale. We all know Samsung can reset the KNOX counter and I don't even have so much as a scratch on my screen. T-Mobile has taken an unlocked M7 and unlocked M8 from me when it came time to Jump so if they changed their policy and check for indicators of a phone ever being modified, I'm going to flip. The battery on my Note 5 is on its last legs so I need to do something and carrying around a ZeroLemon brick isn't appealing. If it makes any difference, I'm on Jump 1 not 2 or JoD.
EtherealRemnant said:
Okay so I know that tripping KNOX voids the manufacturer warranty but how does it factor into Jump? My Note 5 is in excellent condition but as I'm running Darthstalker, KNOX is tripped. I've heard that recently T-Mobile has decided not to take KNOX tripped phones even if they have been fully restored to stock and they're fully functional and will force you to pay the insurance deductible. I am wondering who has experienced this? I won't pay the deductible, ill tell them where they can shove their deductible, leave, smash the Note 5, bring it in and leave it on the counter. My account was inherited from my roommate who passed away and still is in his name and his social so good luck if they try to come after me for payment but it seems like the reps would want the sale from the purchase of a new flagship (I'm looking at the HTC 10) more than a 200 dollar deductible costing them a sale. We all know Samsung can reset the KNOX counter and I don't even have so much as a scratch on my screen. T-Mobile has taken an unlocked M7 and unlocked M8 from me when it came time to Jump so if they changed their policy and check for indicators of a phone ever being modified, I'm going to flip. The battery on my Note 5 is on its last legs so I need to do something and carrying around a ZeroLemon brick isn't appealing. If it makes any difference, I'm on Jump 1 not 2 or JoD.
Click to expand...
Click to collapse
I realize that your upset about your battery being on it's last legs especially because it is not easily replaced. But please don't flip-out on the store rep, they have no say in Tmobile policy it not their fault that Samsung decided to add Knox to their devices. Secondly the deductible is $175 for a tier 5 device see here: https://myphpinfo.com/t-mobile/general/view-all-deductibles?lang=en
Think of it this way. For $175 you can use jump to get a brand new device as opposed to paying full price upfront.
Lastly if your handy you might try replacing the battery yourself http://www.ebay.com/sch/i.html?_fro...ery&rt=nc&LH_PrefLoc=1&_trksid=p2045573.m1684
https://www.youtube.com/results?search_query=galaxy+note+5+battery+replacement+
speedy1979 said:
I realize that your upset about your battery being on it's last legs especially because it is not easily replaced. But please don't flip-out on the store rep, they have no say in Tmobile policy it not their fault that Samsung decided to add Knox to their devices. Secondly the deductible is $175 for a tier 5 device see here: https://myphpinfo.com/t-mobile/general/view-all-deductibles?lang=en
Think of it this way. For $175 you can use jump to get a brand new device as opposed to paying full price upfront.
Lastly if your handy you might try replacing the battery yourself http://www.ebay.com/sch/i.html?_fro...ery&rt=nc&LH_PrefLoc=1&_trksid=p2045573.m1684
https://www.youtube.com/results?search_query=galaxy+note+5+battery+replacement+
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Click to collapse
What will piss me off is that this policy change is new, that's my point. I've had Jump since a week after it launched and I've never had an issue but now apparently I might. I still find it hard to believe they will give up a sale and a 13 year old account though. I'm not paying 175 on top of the 140 a year I already pay just to have Jump AND the full cost of the phone, that's ridiculous.
For what it's worth, I have never once had T-Mobile say anything about a phone I've returned to them, under Jump or warranty claim. And I have rooted every single phone I've had since the original G1 came out, with perhaps 6 or 7 of them total being exchanged or turned in. I accidentally microwaved a phone a few years ago, and they sent a new one and told me to keep the busted one. Of course, your mileage may vary.
voxluna said:
For what it's worth, I have never once had T-Mobile say anything about a phone I've returned to them, under Jump or warranty claim. And I have rooted every single phone I've had since the original G1 came out, with perhaps 6 or 7 of them total being exchanged or turned in. I accidentally microwaved a phone a few years ago, and they sent a new one and told me to keep the busted one. Of course, your mileage may vary.
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Yeah I don't know where this info is coming from but I decided to Jump last night and tried it over the phone and they don't even ask. They ask you to disable phone security, if there's water damage, and if the screen is clean. They don't ask about anything else. The order failed on the phone but I did it online and it went through fine. I'm now in the backorder queue for an HTC 10. There is nothing on there that says anything about it either. It has the additional question about if it powers on when charged.
The only thing I can think of is T-Mobile has added some point of sale checks but Assurant doesn't have the time to check phones like that. I'm not going to use the Assurant USPS label though, I'm going to ship it with UPS so I know that it gets there. It's even going back in its original box. I don't foresee any problems so it must just be the stores because I've seen T-Mobile employees say that they do indeed check with some machine they have there. Obviously Jump through the mail is a bit of a pain in the backside, especially with the phone being back ordered but this way I'm following the terms on the website and I have two recorded phone calls as well if anyone tries to kick anything back down the line where I'm never even asked if the device is modified and since I'm going HTC, I'll have S-OFF so I can cover my tracks if anything happens in the future.
Man you guys are looking into this way too hard. Sales rep will say anything, literally. I had one say to me yesterday in the store that they used a Note 6 earlier that day. Umm, yeah.
Just put the phone to full stock and send it back.
By the way, Samsung either can't or won't reset the counter. That's why people get Knox tripped phones from T-Mobile and Samsung warranty. My last warranty claim was from Samsung and it came Knox tripped. Same thing with a lady whose phone I rooted, Knox was tripped before I did any flashing.
Sent from my Nexus 6P using Tapatalk
Jammol said:
Man you guys are looking into this way too hard. Sales rep will say anything, literally. I had one say to me yesterday in the store that they used a Note 6 earlier that day. Umm, yeah.
Just put the phone to full stock and send it back.
By the way, Samsung either can't or won't reset the counter. That's why people get Knox tripped phones from T-Mobile and Samsung warranty. My last warranty claim was from Samsung and it came Knox tripped. Same thing with a lady whose phone I rooted, Knox was tripped before I did any flashing.
Sent from my Nexus 6P using Tapatalk
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Click to collapse
Yeah the website doesn't ask about root or anything so if they were to try to kick it back to me, I'd have a really tight defense there considering every phone they've gotten from me before was rooted. Hell I've had T-Mobile store reps show me the custom ROMs on their phones before...
EtherealRemnant said:
Yeah the website doesn't ask about root or anything so if they were to try to kick it back to me, I'd have a really tight defense there considering every phone they've gotten from me before was rooted. Hell I've had T-Mobile store reps show me the custom ROMs on their phones before...
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Click to collapse
Actually, they can send it back or hit you with a charge. The TOS literally states modification of the device voids everything. They even have the "right to cut your service if they want to" listed in there as well.
T-Mobile is just not worrying about it right now until it starts to cost them revenue.
Sent from my Nexus 6P using Tapatalk
Jammol said:
Actually, they can send it back or hit you with a charge. The TOS literally states modification of the device voids everything. They even have the "right to cut your service if they want to" listed in there as well.
T-Mobile is just not worrying about it right now until it starts to cost them revenue.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I understand T-Mobile can do whatever they want, all the carriers can, but if T-Mobile wants to enforce that policy they need to add the question "has your device been rooted or otherwise modified?" to both the website and the sales scripting. It isn't there. I live in a state where I can record any call for any reason without notifying the other party and I have a recorded call from trying to order it over the phone where I am not asked anything about modifications or read any terms. They told me that I needed to remove my fingerprints, asked about liquid damage and damage to the screen. I've got my bases covered but yeah, I think that T-Mobile really doesn't care, its just the stores that bother checking. I'd bet if I went to the Denver 16th Street Mall store that they would rush through it and not check because they are a high volume store and they'd be getting a new flagship sale too. Either way, I'll not be getting a Samsung device ever again. S-OFF let's me do what I want and restore the phone back to how it was out of the box when I am done so I won't have to worry about this anymore.
The most annoying thing is that the primary reason I root my phones is just to restore my apps and data. Resetting all of my authenticators just takes too much time. I've even been known to install a custom ROM and restore my data then permanently unroot it.
EtherealRemnant said:
I understand T-Mobile can do whatever they want, all the carriers can, but if T-Mobile wants to enforce that policy they need to add the question "has your device been rooted or otherwise modified?" to both the website and the sales scripting. It isn't there. I live in a state where I can record any call for any reason without notifying the other party and I have a recorded call from trying to order it over the phone where I am not asked anything about modifications or read any terms.
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Click to collapse
Because the customer rep doesn't ask you and its not stated when going through the process doesn't make you exempt for the simple fact that signing the documentation means you have already agreed to the stipulations. Heck them accepting it one day and not accepting it another doesn't even imply you have a leg to stand on.
A contract is a contract is a contract. Just because someone paid 11.60 to answer phones in a call center doesn't ask if you are rooted doesn't mean they couldn't at some point decide to check. They also don't ask about 99.8% of the other stipulations called out. Doesn't mean they are null and void.
You already agreed to all the terms.
Sent from my SM-N920T using Tapatalk
EtherealRemnant said:
Okay so I know that tripping KNOX voids the manufacturer warranty but how does it factor into Jump? My Note 5 is in excellent condition but as I'm running Darthstalker, KNOX is tripped. I've heard that recently T-Mobile has decided not to take KNOX tripped phones even if they have been fully restored to stock and they're fully functional and will force you to pay the insurance deductible. I am wondering who has experienced this? I won't pay the deductible, ill tell them where they can shove their deductible, leave, smash the Note 5, bring it in and leave it on the counter. My account was inherited from my roommate who passed away and still is in his name and his social so good luck if they try to come after me for payment but it seems like the reps would want the sale from the purchase of a new flagship (I'm looking at the HTC 10) more than a 200 dollar deductible costing them a sale. We all know Samsung can reset the KNOX counter and I don't even have so much as a scratch on my screen. T-Mobile has taken an unlocked M7 and unlocked M8 from me when it came time to Jump so if they changed their policy and check for indicators of a phone ever being modified, I'm going to flip. The battery on my Note 5 is on its last legs so I need to do something and carrying around a ZeroLemon brick isn't appealing. If it makes any difference, I'm on Jump 1 not 2 or JoD.
Click to expand...
Click to collapse
I used jump to go from my Note 4 to Note 5 with no problems. My N4 was rooted and Knox was tripped. Simply unrooted flashed the current tmo stock at the time and that was it. When I went in to jump all the rep did was look at the phone thenext bring up the dialer and dial some special number that did a couple checks I guess to make sure the phone was functional but she said ok everything checks out let's get you a Note 5. That was it. Now who knows what other stores are like but here in Ohio there is one store in my city that most device rooters go and never run into issues.
Sent from my SM-N920T using Tapatalk
winordieracin said:
I used jump to go from my Note 4 to Note 5 with no problems. My N4 was rooted and Knox was tripped. Simply unrooted flashed the current tmo stock at the time and that was it. When I went in to jump all the rep did was look at the phone thenext bring up the dialer and dial some special number that did a couple checks I guess to make sure the phone was functional but she said ok everything checks out let's get you a Note 5. That was it. Now who knows what other stores are like but here in Ohio there is one store in my city that most device rooters go and never run into issues.
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
Yeah I opted to do it online. My HTC 10 was back ordered until yesterday, shipped today, will be here Monday.
Related
So I have one of the bricked phones post GPS update. I went to the store, the guy I talked to thought I was an idiot and it just needed a charge, which it didn't, and then referred me to the AT&T Device Support Center. So I called that number which then transferred me to the AT&T Android Specialist Team who then said that Samsung has a fix (which got my hopes up) and redirected me to Samsung. The Samsung rep was clueless and then transferred me to the Tier 2 Galaxy S CS Department and this lady said that Samsung has no responsibility for the update bricking my phone and that any official update will be on the Sumsung website and that this is AT&T's problem. She then went to say I can either go back and talk to AT&T or have send in my phone to Samsung and have them reflash it. I'm past my 30 days to return the phone and wondering what I should do at this point. Any suggestions would be great.
(oh and one of the reps kept asking if it was the 2.2 update bricking my phone...which I'm guessing implies that froyo is out? or she's a total moron)
Update: Called ATT warranty center again and got them to send me another phone. Reconditioned w/o back case or battery (is that normal?) and the guy was nice enough to waive me priority shipping. Name was John Perez sounded Indian, but he wasn't too bad. Supposedly the phone will have the GPS fix pre-installed on it from my understanding of what John said. Will continuing update how the phone turns out if anybody is curious
dabuddha said:
So I have one of the bricked phones post GPS update. I went to the store, the guy I talked to thought I was an idiot and it just needed a charge, which it didn't, and then referred me to the AT&T Device Support Center. So I called that number which then transferred me to the AT&T Android Specialist Team who then said that Samsung has a fix (which got my hopes up) and redirected me to Samsung. The Samsung rep was clueless and then transferred me to the Tier 2 Galaxy S CS Department and this lady said that Samsung has no responsibility for the update bricking my phone and that any official update will be on the Sumsung website and that this is AT&T's problem. She then went to say I can either go back and talk to AT&T or have send in my phone to Samsung and have them reflash it. I'm past my 30 days to return the phone and wondering what I should do at this point. Any suggestions would be great.
(oh and one of the reps kept asking if it was the 2.2 update bricking my phone...which I'm guessing implies that froyo is out? or she's a total moron)
Click to expand...
Click to collapse
Go to an ATT store or call ATT support and threaten to cancel if they don't give you a new phone on the spot. ATT seriously screwed up and I think that by now, they realize it.
Hey, you posted while I was updating but that's what I did.
Yes, a refurbished unit usually comes with no battery sim or battery cover.
I keep hearing that samsung is telling folks to not take the ota update. How are we supposed to update? Kies is not released for the usa.
Sent from my SAMSUNG-SGH-I897 using XDA App
Can someone tell me what Kies and OTA are?
According to the Samsung rep I talked to, the only official updates from them are on there website and things pushed on air are from AT&T and not Samsung's problem.
Oh and thanks for confirming my refurb question!
I went in to the store, told them the phone bricked during the OTA update. After he saw nothing happened when he plugged into the charger of PC, he replaced my phone with a new Captivate.
qwertyaas said:
I went in to the store, told them the phone bricked during the OTA update. After he saw nothing happened when he plugged into the charger of PC, he replaced my phone with a new Captivate.
Click to expand...
Click to collapse
Were you within 30 days or past it?
Foxy Roxy said:
Were you within 30 days or past it?
Click to expand...
Click to collapse
Within. Although he stated he would do a 'courtesy' for me to exchange since at first he though I was out of the 30 days.
qwertyaas said:
I went in to the store, told them the phone bricked during the OTA update. After he saw nothing happened when he plugged into the charger of PC, he replaced my phone with a new Captivate.
Click to expand...
Click to collapse
If you were outside of your 30 days...I'm jealous...
dabuddha said:
If you were outside of your 30 days...I'm jealous...
Click to expand...
Click to collapse
me too...
I bought it on Aug 20th... They told me to drive half hour to warranty center to get replaced. I went there and was told they had to fedex me a refurbed phone body...
geniusxsy said:
me too...
I bought it on Aug 20th... They told me to drive half hour to warranty center to get replaced. I went there and was told they had to fedex me a refurbed phone body...
Click to expand...
Click to collapse
The warranty stores around me don't service the Captivate so I didn't have a choice but to do it over the phone.
You could probably argue to at least get free faster shipping if they're offering anything slower than 2-3 day shipping
dabuddha said:
Can someone tell me what Kies and OTA are?
Click to expand...
Click to collapse
OTA = Over The Air.
Kies = Samsung software used for interfacing your phone to your PC. Personally, I uninstalled it after a very short time because I found it to be useless, however, others on these forums like it a lot, so YMMV. Not to be confused with drivers, Kies is a front end UI, kinda like iTunes, but if someone here uses it or likes it more than I do, feel free to correct me.
So got my replacement phone, the battery was completely dead when I put it in (was at 90% when the phone bricked). So imo the screwed up update discharged my battery and may have shorted something in the phone itself. Thoughts?
how is the replacement phone, is the refurbished phone works like a champ without any scratches/dings?
My replacement phone (unrelated issue) came back looking brand new.
I am not so sure they are refurbed...not yet at least.
Same here. The JH7 update bricked my Captivate. After the OTA download, the update started, then said "update failed. Your phone will now boot." But the screen went black, and boot never completed. Phone would not power on, and I tried two different charged batteries. Phone was stock -- not rooted, no side loaded apps, no mods at all other than market apps.
AT&T store was nice, but would not replace my phone on the spot because I was outside 30 days. AT&T warranty is sending me a replacement. The replacement is supposed to have JH7 already installed.
Also, I just ordered an iPhone 4 on a separate contract through my company, primarily to get corporate Exchange email. I can get Exchange email to work on my Captivate, but I don't like how my company's Exchange security policy forces an unlock password on my personal Android phone. So I will use the Captivate for personal use and the iPhone for work for the time being. Now I can decide through actual use which phone I like better. Until recently I was a committed Windows Mobile user, but I decided very early that WM7 has some shortcomings that I cannot live with. Let the early adopters clean up WM7, and maybe I will try it at the end of my Captivate contract.
Its unreal all the issues from the first update for us. AT&T really botched this one. Makes me think unless samsung does something we are going to be left in the dark as far as updates go.
grmcgee said:
Same here. The JH7 update bricked my Captivate. After the OTA download, the update started, then said "update failed. Your phone will now boot." But the screen went black, and boot never completed. Phone would not power on, and I tried two different charged batteries. Phone was stock -- not rooted, no side loaded apps, no mods at all other than market apps.
AT&T store was nice, but would not replace my phone on the spot because I was outside 30 days. AT&T warranty is sending me a replacement. The replacement is supposed to have JH7 already installed.
Click to expand...
Click to collapse
yeah, we are exactly the same... got to 50%, update failed, and it died... and i was out of my warranty for 1 day! screwed.... the warranty can send me a replacement... and the samsung can reflush my phone.... i am now confused, should i send it to samsung or to att...
if i send it to att, i will get a refurb one, if i send it to samsung i got my same phone... i think i prefer to send it to samsung
edit:
btw, is it possible to see the internal memory card data and copy my data?
Phone is in better physical condition than my original lol
I'm assuming that JH7 comes from the last 3 characters of the baseband version in which case the phone was not updated. The GPS is better on this refurb than my original, albeit still spotty.
I was given those 2 options too, i chose to go with at&t and get a refurb. The Samsung rep I talked to also suggested that I go with the AT&T warranty first. And no I do not believe there is a way to copy your data off the bricked phone without physically taking it apart (which may void the warranty I dunno)
dabuddha said:
Phone is in better physical condition than my original lol
I'm assuming that JH7 comes from the last 3 characters of the baseband version in which case the phone was not updated. The GPS is better on this refurb than my original, albeit still spotty.
I was given those 2 options too, i chose to go with at&t and get a refurb. The Samsung rep I talked to also suggested that I go with the AT&T warranty first. And no I do not believe there is a way to copy your data off the bricked phone without physically taking it apart (which may void the warranty I dunno)
Click to expand...
Click to collapse
why the samsung rep suggest to go with the att warranty? can you tell me?
also, we will get a "new" unit with different imei with my original box, if i want to sell my phone later, i cant do it...
First, I am certain the monkeys on the other side of T-Mobile chat are reading prompts off a computer screen, so I had to go old school and acutally picked up the phone. Just got off the phone with T-Mobile tech rep (that's the first step, get past customer care) who said stop going through warranty exchanges as they are not actually being refurbished - they will still overheat and they will still have screen bleed. Instead, wait until the phone is in stock again and have a new one sent. No QC issues with the new ones and he hinted that when they start shipping they will have GB. He said the phone has been pulled while LG and Google work on "issues".
So if you are having issues and have been throug multiple exchanges, call T-Mobile, have a tech rep note your account to have a new phone shipped once they are available, and start checking every day to see when the phone is shipping again.
I REFUSE to go to Sensation. I think this phone is going to run circles around the Sensation once the kinks are worked out.
thank you for this information
Sent from my LG-P999 using XDA App
It works, I did it myself, they will be sending me one.
Yea right. I was asking all over the place for tmobike to send me a brand new G2 instead of 6 refurbished piles of ****. Never did j get a brand new phone they said it would be a luck of the draw to get a new one. I think this Rep was blowing smoke up your ass.
G2x with CM7 and faux ..21 kernel
Actually it will come in a new box direct from manufacturer (new back, new charger, new usb) - There is a restocking fee ($5 if you have insurance)
That sounds like a good idea. I am about to try that now.
Thanks beggars. I may bebyrying this once it actually gets out again, just to see what people say about screen bleed because if it fixes bugs but there's still screen bleed, no point in exchanging it
Sent from my LG-P999 using XDA App
I just got done with chat support and am being sent a brand new G2x directly from LG once they get more in.
Sent from my LG-P999 using XDA App
when you send yours back will you unroot first?
It would probably be a good idea to
Sent from my LG-P999 using XDA App
Every phone I have received has had bleeding issues so I never rooted, but I would highly recommend unrooting before sending back. Also, now that I think about it, the rep never said anything about sending the bunk phone back - just said a new phone in a new box would be coming.
I am wondering if this is how they are going to handle all future exchanges for the G2X - meaning, everyone gets a new phone once they start shipping and the old bunk ones will go back to LG to be refurbed.
I was denied because i am not in my remorse period. Tried calling two times and got the same answer lol, was told i could exchange for a refurb only
I just got off the phone with the loyalty dept and he said I need to return it to the retailer I bought it from...but the retailer doesn't have anymore g2x's in stock, and has no idea when he'll get more. So the loyalty dept said I can void my contract if I wish...that's it...take it or leave it. He also said that T-mobile HAS the update from LG already, but that they are still testing and will not release it until they are 100% confident in it...which he estimates to be in the middle of July.
And the rep I spoke to before him told me that any problems with the phone are the USER's fault because you are NOT supposed to have more than 5 downloaded apps on your phone at any time...you only install more apps when you get bored with the ones you currently have. Ummm..WHAT?!?!?
mmapcpro said:
And the rep I spoke to before him told me that any problems with the phone are the USER's fault because you are NOT supposed to have more than 5 downloaded apps on your phone at any time...you only install more apps when you get bored with the ones you currently have. Ummm..WHAT?!?!?
Click to expand...
Click to collapse
This must be an industry standard line of BS.
I heard the EXACT same statement from a tech in a Verizon store.
brett_day said:
I was denied because i am not in my remorse period. Tried calling two times and got the same answer lol, was told i could exchange for a refurb only
Click to expand...
Click to collapse
I am technically outside of my 14 day remorse period (although i am pretty sure if I had to, I could argue that I am not due to a T-Mobile rep telling me I needed a new battery rather than an exchange), but that doesn't matter - I have had 3 warranty exchanges within 90 days so they are sending me a new one if LG starts shipping them again.
GideonX said:
This must be an industry standard line of BS.
I heard the EXACT same statement from a tech in a Verizon store.
Click to expand...
Click to collapse
I think they mean desktop....remember windows phone 7 caused a similar uproar with it's live tile statements. I'm thinking 5-7 apps live on the desktop.
A guy at verizon said the samething to me when talking about battery life on droid x 2. He had a droid x. I asked to see his phone. He had dozens....he just laughed...said they are told to say these things.
I have had 1 exchange for very bad screen bleed. My current one has no noticeable bleed unless specifically in Draw! and looking for it. I recently had a couple episodes of the battery refusing to charge/connect via usb until I rebooted the phone. These symptoms appeared after my buyers remorse period was up. Another thing is I bought it at full price and I'm still under my old contract.
It has been getting hot, but not abnormally so to my standards. I could throw that in for good measure.
Do those that have been assured a new phone think my situation will qualify?
Sent from my T3 Motion GT3
I bought my G2x on 4/20 and it's way past my exchanging date. Is there any way to exchange it still?
I haven't used the insurance option on a new phone in some time. I bought insurance with this phone. I am just curious if they send u cash or a new phone. Would love to get one without screen bleed if it would be possible with the new batch of phones.
I'm within my buyer's remorse period...but in my area, if I drop my tmobile contract, my options are sprint, but the only near-comparable phone is the nexus s, and I'm simply not interested in signing a contract based on that phone right now; verizon, but I don't want to pay $120/month for service (which is $30 more than I pay with Tmobile); or att (same cost as verizon).
If I stay with Tmobile, the only realistic option would be the Sensation...and the problems some people are having with that phone seem to be worse, considering software can't EVER fix a faulty screen that accumulates dust under it.
So I think I'll just make the best with what I've got...looks like I got onboard at the wrong time.
Here's to hoping things get better.
I need some advice peeps. I thought I lost my new charge couldn't find it for two days, took a rafting trip and hadn't seen it since. I fig it for gone down the river. I made a claim with asurion and the new phone came ystdy, in the meantime I found my phone buried under my seat in my truck. I charged it and powered it up to discover that it is still working as of today even after I made the claim thru asurion a few days ago. Now I have an extra phone. Is it illegal or does anyone know if I can sell one of the two phones. I figured my original would be flagged with a bad ESN? What should I do, I thought about giving one to my brother but don't want to get him in trouble or think I ran a scam. I did have to pay 99 dollars for the replacement, help???? WWYD???
juddrock said:
I need some advice peeps. I thought I lost my new charge couldn't find it for two days, took a rafting trip and hadn't seen it since. I fig it for gone down the river. I made a claim with asurion and the new phone came ystdy, in the meantime I found my phone buried under my seat in my truck. I charged it and powered it up to discover that it is still working as of today even after I made the claim thru asurion a few days ago. Now I have an extra phone. Is it illegal or does anyone know if I can sell one of the two phones. I figured my original would be flagged with a bad ESN? What should I do, I thought about giving one to my brother but don't want to get him in trouble or think I ran a scam. I did have to pay 99 dollars for the replacement, help???? WWYD???
Click to expand...
Click to collapse
It happens. In the previous days, your ESN (which is 'burned' into the SOC) would be trashed when you activate the new phone. Today, though, since LTE phones are now SIM based, a new SIM might activate the old phone just fine. It's possible, though, that the claim trashed the IMEI, but there's no way to tell without talking directly to Verizon.
Keeping it constitutes insurance fraud, and yes, that's illegal. The right thing to do, legally and ethically, is to call Asurion and tell them you found your original phone. They'll probably send you a box and tell you to ship one of the phones back.
If you are still using the phone you lost you can.still sell the new one.you got in the same thing happen to me
Sent from my GT-P1000 using XDA Premium App
Falcyn said:
Keeping it constitutes insurance fraud, and yes, that's illegal. The right thing to do, legally and ethically, is to call Asurion and tell them you found your original phone. They'll probably send you a box and tell you to ship one of the phones back.
Click to expand...
Click to collapse
Technically is it Fraud? I'm just asking not saying it's not indeed. That's why I posted because I'm torn. I've paid on insurance for at least the last 5 years and never made a claim @ almost 7 dollars a month for insurance. I needed my phone ASAP and made the claim. Did I overreact, maybe, but now I forked our 99 dollars plus close to half a grand that I've paid insurance over the last 5 years. Honest mistake now I have two phones. If its not illegal I wouldn't mind just letting my brother have the phone or maybe keep it as a spare etc.. IDK really??
Its insurance fraud plain and simple...the right thing to do is call them and telthen you found it
Sent from my SCH-I500 using XDA Premium App
Actually, it's not fraud, since he believed the phone was lost and made the claim in good faith.
Fraud is a very strict legal term, the primary facet of which is intent.
Now, if it was a situation like we've seen before where the phone is having problems and he didn't want to pay to get it replaced out of warranty so instead claimed it lost, then THAT would be fraud.
This kind of thing happens all the time.
I would advise against selling the phone, since that would make your motives suspect to anyone investigating the situation.
If it will activate with a fresh SIM, however, then use it as spare or give it to your brother.
AlexDeGruven said:
Actually, it's not fraud, since he believed the phone was lost and made the claim in good faith.
Fraud is a very strict legal term, the primary facet of which is intent.
Now, if it was a situation like we've seen before where the phone is having problems and he didn't want to pay to get it replaced out of warranty so instead claimed it lost, then THAT would be fraud.
This kind of thing happens all the time.
I would advise against selling the phone, since that would make your motives suspect to anyone investigating the situation.
If it will activate with a fresh SIM, however, then use it as spare or give it to your brother.
Click to expand...
Click to collapse
IDK, I really am torn, my bro's phone is junk and he's not eligible for the upgrade. If I were to take my chances should I keep the new sim in my old phone and give him my old sim in the new one or just keep the sims with the phones they are in now, or would it even matter?
juddrock said:
IDK, I really am torn, my bro's phone is junk and he's not eligible for the upgrade. If I were to take my chances should I keep the new sim in my old phone and give him my old sim in the new one or just keep the sims with the phones they are in now, or would it even matter?
Click to expand...
Click to collapse
The old sim is probably toast, anyway due to the claim.
Right now, you should be running a new SIM in your new phone. That's the one that's active on your account.
Maybe someone more familiar with the SIM activation process can chime in about a potential process.
Edit: Of course, it's also entirely possible that they burned the IMEI with the claim as well, making your old phone a very stylish and expensive MP3 player.
AlexDeGruven said:
The old sim is probably toast, anyway due to the claim.
Right now, you should be running a new SIM in your new phone. That's the one that's active on your account.
Maybe someone more familiar with the SIM activation process can chime in about a potential process.
Edit: Of course, it's also entirely possible that they burned the IMEI with the claim as well, making your old phone a very stylish and expensive MP3 player.
Click to expand...
Click to collapse
But, here's the kicker, I haven't even activated my new phone, I'm still currently using the original phone and sim, so go figure, it's not toast as of yet, should I just keep it on the DL for a month or so and see if they shut my current device down?
juddrock said:
But, here's the kicker, I haven't even activated my new phone, I'm still currently using the original phone and sim, so go figure, it's not toast as of yet, should I just keep it on the DL for a month or so and see if they shut my current device down?
Click to expand...
Click to collapse
I'm surprised they haven't burned the SIM or the IMEI. At this point, you're out of my experience range, so I don't want to say something that could cause problems.
I would be willing to bet that IMEI on the original phone has been or is in the process of being flagged as stolen/bad/whatever. Blacklisted so it cannot be activated on VZW again. It would work on a different network like Cricket if it can be flashed but it could be that it doesn't happen until the replacement is activated. I would toss the old one in a drawer or sell as a bad ESN device without a sim or use it only as a PDA on wifi at the house. If you were to sell the new one, and keep the original, when the other guy activates it and your phone stops working its going to suck. Not saying this will happen for sure, but not worth trying. I would call Verizon and ask them what will happen.
If you're worried enough about it to ask here, then just do the right thing and call them and send the replacement back.
AlexDeGruven said:
Actually, it's not fraud, since he believed the phone was lost and made the claim in good faith.
Fraud is a very strict legal term, the primary facet of which is intent.
Click to expand...
Click to collapse
You are wrong sir plain and simple.
See, ask yourself how did the OP get an insurance claim? He claimed the phone was lost or stolen (doesn't matter) and because his was lost... He filed a.claim...
Asurion claims it as a loss...and ships him out an insurance replacement...
Now, if or should he find the phone?
That phone belongs to Asurion NOT the OP. Get it?
Why does it belong to Asurion?
Read the terms and conditions of Asurion's service.
Sent from my SCH-I510 using XDA App
SigmunDroid said:
You are wrong sir plain and simple.
See, ask yourself how did the OP get an insurance claim? He claimed the phone was lost or stolen (doesn't matter) and because his was lost... He filed a.claim...
Asurion claims it as a loss...and ships him out an insurance replacement...
Now, if or should he find the phone?
That phone belongs to Asurion NOT the OP. Get it?
Why does it belong to Asurion?
Read the terms and conditions of Asurion's service.
Sent from my SCH-I510 using XDA App
Click to expand...
Click to collapse
At that point Asurion (the company, not a dude named Asurion) was done with the deal. They have no interest in the old phone. It was written off a long time ago. They report the claim to Verizon who then does their part and blacklists the IMEI/ESN so that device cannot be reused on their network. Its over. He doesn't owe Asurion anything as he paid for a service he didn't use for the longest time and finally got to use it in a manner that was completely non-fradulent and valid. The OP should do whatever he wants with the phone but I wouldn't trust it.
AlexDeGruven said:
Actually, it's not fraud, since he believed
Fraud is a very strict legal term, the primary facet of which is intent.
Click to expand...
Click to collapse
If he chooses to keep the phone now that he's found it, that's intent. He should have read his agreement with Asurion. Legally, the phone now belongs to them.
Asurion's terms clearly state for lost/stolen phones that if the phone is ever found it is required to be sent back to them.
Oh, and by the way: it's in no small part due to things like this our deductibles are so high. Remember when they were just $50? Yeah... Thanks.
Falcyn said:
Oh, and by the way: it's in no small part due to things like this our deductibles are so high. Remember when they were just $50? Yeah... Thanks.
Click to expand...
Click to collapse
That's why I don't buy insurance. A few months after getting a phone you can find a replacement for cheap enough because they released 5 newer models since then. To hell with insurance. Between the deductible and monthly premiums you technically already paid for the phone they send you. Its like a savings account that can only be used on a (now outdated) cell phone. Not exactly a bargain IMO.
jamesnmandy said:
That's why I don't buy insurance. A few months after getting a phone you can find a replacement for cheap enough because they released 5 newer models since then. To hell with insurance. Between the deductible and monthly premiums you technically already paid for the phone they send you. Its like a savings account that can only be used on a (now outdated) cell phone. Not exactly a bargain IMO.
Click to expand...
Click to collapse
Also why I don't buy it..way overpriced for what you get...full coverage insurance on a vehicle that cost 30k is around 100 to 200 a month...so like .5%. The same on a 400 dollar phone is 7 a month...about 2%...do it costs 4 times more to insure a phone than my vehicle...no thanks
Sent from my SCH-I510 using XDA Premium App
So if I want to return the Verizon SGS3, what's the best way to do this? The only reason is the locked bootloader, and I haven't received the box yet (nor obviously opened it.)
Is it best to return it as a defective device? (Without opening it, as I was relying upon the assumption that it would be unlocked like all of Samsung's previous devices, which have been all unlocked, including other carrier's SGS3s, and furthermore that it would be substantially similar to the SGS3 available to other carriers.)
Is there a good way to avoid a restocking fee?
Would it be better to ebay it and pick up a Nexus (though I hear that the camera sucks.)
Would it be better to switch to another carrier? Is there an obvious ETF loophole? Do I avoid ETF if I just return the device before activating it?
Sprint has unlimited and they have an unlocked SGS3. Does it have LTE inside? Will it work with their upcoming LTE network?
This bootloader lock is ridiculous. I want to go as close to AOSP as possible on the best possible hardware, which appears to currently be the SGS3, but I don't intend upon sticking with the carrier's software update strategy over the next 2 years of a contract.
I suppose you could refuse the package. Then it goes back to them and I don't believe they can charge you the restocking fee, as you never accepted the package to begin with.
Good luck with that 30 activation fee though.
The Nexus camera isn't that bad.
Just sell the GS3 online and you'll make a killing from someone who has no upgrade to use.
Sent from my Galaxy Nexus using Tapatalk 2
I second the package refusal. They can't charge you if you never received it. How much is the restocking fee anyway?
Sent from my SPH-L710 using Tapatalk 2
Has yours even shipped? If not go to the pre order page hit check status and type your information in then hit cancel and enter the last 4 of your SSN.
No need to return.................
http://forum.xda-developers.com/showthread.php?t=1756885
I called their Online Sales.. 1-866-338-7390
My order has completed, but hasn't shipped yet, so they will create a ticket to *see* if the warehouse can cancel before it ships, then will send an email to you...
So you can try .. I'd do it ASAP if your looking to do this .. they just opened for the day..
bbeelzebub said:
I suppose you could refuse the package. Then it goes back to them and I don't believe they can charge you the restocking fee, as you never accepted the package to begin with.
Good luck with that 30 activation fee though.
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Click to collapse
I will be returning it in 14 days if Verizon doesn't officially unlock. It is a defective unit in my opinion so I will NOT be paying restocking fee. I am considering switching to Sprint...so much cheaper and will meet my needs just as well...
macdroid01 said:
I will be returning it in 14 days if Verizon doesn't officially unlock. It is a defective unit in my opinion so I will NOT be paying restocking fee. I am considering switching to Sprint...so much cheaper and will meet my needs just as well...
Click to expand...
Click to collapse
Same here, i'm waiting to see what happens, if it is in fact encrypted i'm returning (it would be a long while b4 anything happens w/ an unlock, if it happens at all) if its not encrypted and just locked i'll wait until one of the marvelous devs of the XDA community crack it, hell they already got root.
But if its encrypted i will politely and firmly tell VZW to shove it and refund me or give me a nexus, no way in hell i'm paying restocking fees
Since it appears that we can write to the internal flash, AND boot from an unsigned recovery partition, (and also write a modified system.img!?) I think we're going to be ok here. Booting from an unsigned recovery means that we can basically do anything. It's still a pain, but much less of a PITA than if booting from unsigned partitions at all was restricted. (So it appears this is somewhere between a HTC-esque S-ON and S-OFF.)
Mine has already shipped.
macdroid01 said:
I will be returning it in 14 days if Verizon doesn't officially unlock. It is a defective unit in my opinion so I will NOT be paying restocking fee. I am considering switching to Sprint...so much cheaper and will meet my needs just as well...
Click to expand...
Click to collapse
Does the unit work as intended in Verizon's eyes? Are you trying to do something you shouldnt but a designed protocol is preventing you from doing it? If the answer is yes to either question, then its not defective.
I took a long shot and took my never turned on S3 to the Verizon store to see about swapping for a Nexus. Since I bought online they could do nothing in store. The only two options are returning using the pre-paid shipping label included with the phone or selling. A return is guaranteed to incur the $35 fee. From what I've read the bootloader is probably encrypted and therefore will never be broken by the devs. The current level of enthusiasm reminds me of 2 years ago when I bought my DroidX, and we all know how that turned out. Sure they finally figured out 2ndinit and enabled some non stock kernels, but it was really like running a VM on an underpowered PC and basically sucked.We enthusiasts need to come to terms with the fact that verizon doesn't want or need us. They currently are and will continue to do quite well financially without us. I plan on seeing how this playsout over the next several days and then I'll probably return mine and buy a used Nexus. The next step, and I'll guarantee you it's coming, will be for them to not allow you to change devices if you're on unlimited data, unless you purchase at full price directly. Get ready to decide whether you want a superior network and be treated like an iSheep, or to be an android enthusiast.
My plan is buy the phone on the 10th, if this isn't fixed by the return window I'll return it as defective and be asking for my money back for the SD card I purchased, along with anything else I buy for it, since I won't need them with the Galaxy Nexus.
Sent from my DROIDX
burpootus said:
I took a long shot and took my never turned on S3 to the Verizon store to see about swapping for a Nexus. Since I bought online they could do nothing in store. The only two options are returning using the pre-paid shipping label included with the phone or selling. A return is guaranteed to incur the $35 fee. From what I've read the bootloader is probably encrypted and therefore will never be broken by the devs. The current level of enthusiasm reminds me of 2 years ago when I bought my DroidX, and we all know how that turned out. Sure they finally figured out 2ndinit and enabled some non stock kernels, but it was really like running a VM on an underpowered PC and basically sucked.We enthusiasts need to come to terms with the fact that verizon doesn't want or need us. They currently are and will continue to do quite well financially without us. I plan on seeing how this playsout over the next several days and then I'll probably return mine and buy a used Nexus. The next step, and I'll guarantee you it's coming, will be for them to not allow you to change devices if you're on unlimited data, unless you purchase at full price directly. Get ready to decide whether you want a superior network and be treated like an iSheep, or to be an android enthusiast.
Click to expand...
Click to collapse
I hope I will be able to swap mines out for a nexus. I pre ordered mine in store. What really grabbed me about the s3 was being able to watch videos while texting. I have a really long story about how my pre order went down as well, but I won't get into that.
I don't even have my phone yet, and I feel extremely disappointed.
Sent from my DROIDX using Tapatalk 2
What if my phone is accidentally dropped before the 14 days are up? Can I still return it and get charged only the restocking fee? Maybe the fed-ex wasn't careful with the phone?
burpootus said:
I took a long shot and took my never turned on S3 to the Verizon store to see about swapping for a Nexus. Since I bought online they could do nothing in store. The only two options are returning using the pre-paid shipping label included with the phone or selling. A return is guaranteed to incur the $35 fee. From what I've read the bootloader is probably encrypted and therefore will never be broken by the devs. The current level of enthusiasm reminds me of 2 years ago when I bought my DroidX, and we all know how that turned out.
Click to expand...
Click to collapse
This is exactly what has me worried. I have a DX that I am greatly anticipating getting rid of (even though Jonman's CM9 port is rockin') and I pre-ordered the SGS3 largely BECAUSE it had an unlocked bootloader.
Sure they finally figured out 2ndinit and enabled some non stock kernels, but it was really like running a VM on an underpowered PC and basically sucked.
Click to expand...
Click to collapse
2nd-init doesn't allow you to run a custom kernel. There are other methods that will allow you to boot a custom kernel, but they lack basic functionality, like CDMA radios, partly because much of that is built into the kernel. 2nd-init does allow you to run a custom OS on top of the stock kernel. This is where a lot of the difficulties come in. Right now, for example, I am running a GB kernel with an ICS rom (CM9). Getting drivers that talk to the GB kernel and the ICS API is tricky, to say the least. Again, Jonman's CM9 is BOSS and continually getting better, but it is noticeably crippled because of the locked/encrypted bootloader.
We enthusiasts need to come to terms with the fact that verizon doesn't want or need us. They currently are and will continue to do quite well financially without us.
Click to expand...
Click to collapse
Unfortunately, I agree with you. IHMO, they should be sued for anti-trust violations. They have the best product, in terms of their network, and they are using that as leverage against their customers and preventing an open market. Pretty much all the major carriers do this to some degree, but Verizon is the worst offender.
I plan on seeing how this playsout over the next several days and then I'll probably return mine and buy a used Nexus. The next step, and I'll guarantee you it's coming, will be for them to not allow you to change devices if you're on unlimited data, unless you purchase at full price directly.
Click to expand...
Click to collapse
As of 28 June, 2012 (about a week or so ago), this is already true. That's why I pre-ordered the SGS3 when I did. I was eligible for a contract renewal (and therefore a subsidized phone) on July 20th, and I pre-ordered on the 21st. You can continue on the same contract indefinitely, but if you want a subsidized phone, you have to switch to their "shared everything" plan.
Get ready to decide whether you want a superior network and be treated like an iSheep, or to be an android enthusiast.
Click to expand...
Click to collapse
Part of my point on the anti-trust violation, especially when you consider the practice of subsidized phones and the issue mentioned directly above.
ez unlock
satadru said:
Sboatloader with an app calledc want to return the Verizon SGS3, what's the best way to do this? The only reason is the locked bootloader, and I haven't received the box yet (nor obviously opened it.)
Is it best to return it as a defective device? (Without opening it, as I was relying upon the assumption that it would be unlocked like all of Samsung's previous devices, which have been all unlocked, including other carrier's SGS3s, and furthermore that it would be substantially similar to the SGS3 available to other carriers.)
Is there a good way to avoid a restocking fee?
Would it be better to ebay it and pick up a Nexus (though I hear that the camera sucks.)
Would it be better to switch to another carrier? Is there an obvious ETF loophole? Do I avoid ETF if I just return the device before activating it?
Sprint has unlimited and they have an unlocked SGS3. Does it have LTE inside? Will it work with their upcoming LTE network?
This bootloader lock is ridiculous. I want to go as close to AOSP as possible on the best possible hardware, which appears to currently be the SGS3, but I don't intend upon sticking with the carrier's software update strategy over the next 2 years of a contract.
Click to expand...
Click to collapse
You can now unlock your boatloader with an app called ez unlock!
Rbh0909 said:
You can now unlock your boatloader with an app called ez unlock!
Click to expand...
Click to collapse
why did you necro this thread? im sure after 2mo that person figured out what ez unlock is lmao
I got my phone insurance through best buy ssome days ago. My phone is still perfect and new but now I realized I really want Verizon insurance instead. Is there any way I can change that? Maybe bring in the phone so they know nothing is wrong whatsoever just a bad decision I made?
Sent from my Verizon Samsung Galaxy S3 4G LTE
salas2324 said:
I got my phone insurance through best buy ssome days ago. My phone is still perfect and new but now I realized I really want Verizon insurance instead. Is there any way I can change that? Maybe bring in the phone so they know nothing is wrong whatsoever just a bad decision I made?
Sent from my Verizon Samsung Galaxy S3 4G LTE
Click to expand...
Click to collapse
I don't think you're contractually bound to Best Buy's insurance agreement, are you? As far as I remember, when I had it and had it voided by rooting my phone, I just called and cancelled it.
Just out of curiosity, what makes Verizon insurance better than Best Buy's?
internalrage said:
I don't think you're contractually bound to Best Buy's insurance agreement, are you? As far as I remember, when I had it and had it voided by rooting my phone, I just called and cancelled it.
Just out of curiosity, what makes Verizon insurance better than Best Buy's?
Click to expand...
Click to collapse
If I lose my phone Verizon will replace it. Bestbuy won't take phones that are "drowned" and yes I know about cancelling I voided my warranty that way too but they don't know. I just wanna have peace of mind knowing if I get robbed Verizon will at least replace my phone
Sent from my Verizon Samsung Galaxy S3 4G LTE
salas2324 said:
If I lose my phone Verizon will replace it. Bestbuy won't take phones that are "drowned" and yes I know about cancelling I voided my warranty that way too but they don't know. I just wanna have peace of mind knowing if I get robbed Verizon will at least replace my phone
Sent from my Verizon Samsung Galaxy S3 4G LTE
Click to expand...
Click to collapse
By "drowned" I'm assuming you mean water damage. And if so, the Best Buy rep told me that if I chucked my phone into a pool and brought it in, they would replace it. That was about 2 years ago, so I don't know if that policy changed since then. Then again, I don't know if what the Best Buy rep said was true since I never needed to test him on it.
I'm not trying to sway you one way or the other. I just thought Best Buy did cover water damage is all.
Google has a lot of posts on people misinformed by bestbuy reps
Sent from my Verizon Samsung Galaxy S3 4G LTE
If I bought insurance on everything I purchased I would be insurance poor
salas2324 said:
I got my phone insurance through best buy ssome days ago. My phone is still perfect and new but now I realized I really want Verizon insurance instead. Is there any way I can change that? Maybe bring in the phone so they know nothing is wrong whatsoever just a bad decision I made?
Sent from my Verizon Samsung Galaxy S3 4G LTE
Click to expand...
Click to collapse
Yes, you are within your return window. Call and cancel your insurance with Bestbuy and take the phone into Verizon and have them activate insurance on your account. Considering I've worked for 3 wireless companies (including Verizon) as a sales rep in the past 5 years, you can take my word on it.
Also, if you root your phone, don't call any cancel like some idiot said he did here. If your phone breaks, drowns, or just quits working, then they will have no way of knowing. Most don't care anyways, because half of the reps root their phones too. Still to be safe, if problems occur, and the phone is still working (software, minor quality control issues), just simply unroot before taking the phone into the store.
Sent from my Galaxy Nexus using xda app-developers app
nikeman513 said:
Yes, you are within your return window. Call and cancel your insurance with Bestbuy and take the phone into Verizon and have them activate insurance on your account. Considering I've worked for 3 wireless companies (including Verizon) as a sales rep in the past 5 years, you can take my word on it.
Also, if you root your phone, don't call any cancel like some idiot said he did here. If your phone breaks, drowns, or just quits working, then they will have no way of knowing. Most don't care anyways, because half of the reps root their phones too. Still to be safe, if problems occur, and the phone is still working (software, minor quality control issues), just simply unroot before taking the phone into the store.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
THANK YOU-! And instead of calling can I just go to best buy and Verizon stores since they are in the same parking lot and will I have to show I'd or account info? So I can take the account holDer my brother in law
Sent from my Verizon Samsung Galaxy S3 4G LTE
nikeman513 said:
Also, if you root your phone, don't call any cancel like some idiot said he did here. If your phone breaks, drowns, or just quits working, then they will have no way of knowing. Most don't care anyways, because half of the reps root their phones too. Still to be safe, if problems occur, and the phone is still working (software, minor quality control issues), just simply unroot before taking the phone into the store.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Hi, I'm the "idiot" that called and cancelled due to having a rooted phone. I have to admit that if I knew then what I know now, I wouldn't have cancelled but being a paranoid noob at the time, I didn't know any better since so many people were telling me that rooting could easily be traced back. I know that's not true now. Normally, I would take offense to someone calling me an idiot but that was an idiotic move I made 2 years ago. And just so we're clear, I was never suggesting to the op to do what I did; I was just making a point about how I cancelled my Best Buy insurance.