So I have one of the bricked phones post GPS update. I went to the store, the guy I talked to thought I was an idiot and it just needed a charge, which it didn't, and then referred me to the AT&T Device Support Center. So I called that number which then transferred me to the AT&T Android Specialist Team who then said that Samsung has a fix (which got my hopes up) and redirected me to Samsung. The Samsung rep was clueless and then transferred me to the Tier 2 Galaxy S CS Department and this lady said that Samsung has no responsibility for the update bricking my phone and that any official update will be on the Sumsung website and that this is AT&T's problem. She then went to say I can either go back and talk to AT&T or have send in my phone to Samsung and have them reflash it. I'm past my 30 days to return the phone and wondering what I should do at this point. Any suggestions would be great.
(oh and one of the reps kept asking if it was the 2.2 update bricking my phone...which I'm guessing implies that froyo is out? or she's a total moron)
Update: Called ATT warranty center again and got them to send me another phone. Reconditioned w/o back case or battery (is that normal?) and the guy was nice enough to waive me priority shipping. Name was John Perez sounded Indian, but he wasn't too bad. Supposedly the phone will have the GPS fix pre-installed on it from my understanding of what John said. Will continuing update how the phone turns out if anybody is curious
dabuddha said:
So I have one of the bricked phones post GPS update. I went to the store, the guy I talked to thought I was an idiot and it just needed a charge, which it didn't, and then referred me to the AT&T Device Support Center. So I called that number which then transferred me to the AT&T Android Specialist Team who then said that Samsung has a fix (which got my hopes up) and redirected me to Samsung. The Samsung rep was clueless and then transferred me to the Tier 2 Galaxy S CS Department and this lady said that Samsung has no responsibility for the update bricking my phone and that any official update will be on the Sumsung website and that this is AT&T's problem. She then went to say I can either go back and talk to AT&T or have send in my phone to Samsung and have them reflash it. I'm past my 30 days to return the phone and wondering what I should do at this point. Any suggestions would be great.
(oh and one of the reps kept asking if it was the 2.2 update bricking my phone...which I'm guessing implies that froyo is out? or she's a total moron)
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Click to collapse
Go to an ATT store or call ATT support and threaten to cancel if they don't give you a new phone on the spot. ATT seriously screwed up and I think that by now, they realize it.
Hey, you posted while I was updating but that's what I did.
Yes, a refurbished unit usually comes with no battery sim or battery cover.
I keep hearing that samsung is telling folks to not take the ota update. How are we supposed to update? Kies is not released for the usa.
Sent from my SAMSUNG-SGH-I897 using XDA App
Can someone tell me what Kies and OTA are?
According to the Samsung rep I talked to, the only official updates from them are on there website and things pushed on air are from AT&T and not Samsung's problem.
Oh and thanks for confirming my refurb question!
I went in to the store, told them the phone bricked during the OTA update. After he saw nothing happened when he plugged into the charger of PC, he replaced my phone with a new Captivate.
qwertyaas said:
I went in to the store, told them the phone bricked during the OTA update. After he saw nothing happened when he plugged into the charger of PC, he replaced my phone with a new Captivate.
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Click to collapse
Were you within 30 days or past it?
Foxy Roxy said:
Were you within 30 days or past it?
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Click to collapse
Within. Although he stated he would do a 'courtesy' for me to exchange since at first he though I was out of the 30 days.
qwertyaas said:
I went in to the store, told them the phone bricked during the OTA update. After he saw nothing happened when he plugged into the charger of PC, he replaced my phone with a new Captivate.
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Click to collapse
If you were outside of your 30 days...I'm jealous...
dabuddha said:
If you were outside of your 30 days...I'm jealous...
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Click to collapse
me too...
I bought it on Aug 20th... They told me to drive half hour to warranty center to get replaced. I went there and was told they had to fedex me a refurbed phone body...
geniusxsy said:
me too...
I bought it on Aug 20th... They told me to drive half hour to warranty center to get replaced. I went there and was told they had to fedex me a refurbed phone body...
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Click to collapse
The warranty stores around me don't service the Captivate so I didn't have a choice but to do it over the phone.
You could probably argue to at least get free faster shipping if they're offering anything slower than 2-3 day shipping
dabuddha said:
Can someone tell me what Kies and OTA are?
Click to expand...
Click to collapse
OTA = Over The Air.
Kies = Samsung software used for interfacing your phone to your PC. Personally, I uninstalled it after a very short time because I found it to be useless, however, others on these forums like it a lot, so YMMV. Not to be confused with drivers, Kies is a front end UI, kinda like iTunes, but if someone here uses it or likes it more than I do, feel free to correct me.
So got my replacement phone, the battery was completely dead when I put it in (was at 90% when the phone bricked). So imo the screwed up update discharged my battery and may have shorted something in the phone itself. Thoughts?
how is the replacement phone, is the refurbished phone works like a champ without any scratches/dings?
My replacement phone (unrelated issue) came back looking brand new.
I am not so sure they are refurbed...not yet at least.
Same here. The JH7 update bricked my Captivate. After the OTA download, the update started, then said "update failed. Your phone will now boot." But the screen went black, and boot never completed. Phone would not power on, and I tried two different charged batteries. Phone was stock -- not rooted, no side loaded apps, no mods at all other than market apps.
AT&T store was nice, but would not replace my phone on the spot because I was outside 30 days. AT&T warranty is sending me a replacement. The replacement is supposed to have JH7 already installed.
Also, I just ordered an iPhone 4 on a separate contract through my company, primarily to get corporate Exchange email. I can get Exchange email to work on my Captivate, but I don't like how my company's Exchange security policy forces an unlock password on my personal Android phone. So I will use the Captivate for personal use and the iPhone for work for the time being. Now I can decide through actual use which phone I like better. Until recently I was a committed Windows Mobile user, but I decided very early that WM7 has some shortcomings that I cannot live with. Let the early adopters clean up WM7, and maybe I will try it at the end of my Captivate contract.
Its unreal all the issues from the first update for us. AT&T really botched this one. Makes me think unless samsung does something we are going to be left in the dark as far as updates go.
grmcgee said:
Same here. The JH7 update bricked my Captivate. After the OTA download, the update started, then said "update failed. Your phone will now boot." But the screen went black, and boot never completed. Phone would not power on, and I tried two different charged batteries. Phone was stock -- not rooted, no side loaded apps, no mods at all other than market apps.
AT&T store was nice, but would not replace my phone on the spot because I was outside 30 days. AT&T warranty is sending me a replacement. The replacement is supposed to have JH7 already installed.
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Click to collapse
yeah, we are exactly the same... got to 50%, update failed, and it died... and i was out of my warranty for 1 day! screwed.... the warranty can send me a replacement... and the samsung can reflush my phone.... i am now confused, should i send it to samsung or to att...
if i send it to att, i will get a refurb one, if i send it to samsung i got my same phone... i think i prefer to send it to samsung
edit:
btw, is it possible to see the internal memory card data and copy my data?
Phone is in better physical condition than my original lol
I'm assuming that JH7 comes from the last 3 characters of the baseband version in which case the phone was not updated. The GPS is better on this refurb than my original, albeit still spotty.
I was given those 2 options too, i chose to go with at&t and get a refurb. The Samsung rep I talked to also suggested that I go with the AT&T warranty first. And no I do not believe there is a way to copy your data off the bricked phone without physically taking it apart (which may void the warranty I dunno)
dabuddha said:
Phone is in better physical condition than my original lol
I'm assuming that JH7 comes from the last 3 characters of the baseband version in which case the phone was not updated. The GPS is better on this refurb than my original, albeit still spotty.
I was given those 2 options too, i chose to go with at&t and get a refurb. The Samsung rep I talked to also suggested that I go with the AT&T warranty first. And no I do not believe there is a way to copy your data off the bricked phone without physically taking it apart (which may void the warranty I dunno)
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Click to collapse
why the samsung rep suggest to go with the att warranty? can you tell me?
also, we will get a "new" unit with different imei with my original box, if i want to sell my phone later, i cant do it...
Related
Just called samsung galaxy s support because my phone has been having quite a few issues lately. I talked to the guy for about 5 or 10 minutes and wasnt going to fight it, but he was very firm that they would only repair and reflash my phone and not replace it. AND told me that I would have to get a gophone in the meantime if I wanted to use my cell
Ive dealt with samsung before when I had the blackjack 2 and they replaced my phone no problem. Does anyone know what the deal is or what the magic words are to get a new phone and not the same problem ridden phone I have now? Im sure theyll just tell me nothing was wrong with it...
Once you are past the 30 day return policy, there is a 1 year warranty on the device through AT&T warranty center. I did not have any issues with getting a replacement through the warranty center..
Not sure if you purchased the phone at an AT&T retail store tho
I did, but when I looked through my warranty information, samsung holds the 1 year warranty. I can go through ATT warranty center though and they wont give me this trouble?
I went through AT&T warranty without any issues - I was at 31 days when I had my phone replaced - received the replacement the next day.
Hmm... Okay Ill give that a try tomorrow. Do I just call customer service then?
I had my phone replaced under warranty (external speaker stopped working) on the 30th day. I walked into an att store and walked out in 15 minutes with a new handset.
Sent from my SAMSUNG-SGH-I897 using XDA App
Mines way past 30 days
born_fisherman said:
I went through AT&T warranty without any issues - I was at 31 days when I had my phone replaced - received the replacement the next day.
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Click to collapse
the warranty give you RECONDITIONED phone, its a refurbished... i dont want them to give me a refurb phone when i bought it new and when they broke my phone after the update failed on my captivate... i hate att...
sayurann said:
the warranty give you RECONDITIONED phone, its a refurbished... i dont want them to give me a refurb phone when i bought it new and when they broke my phone after the update failed on my captivate... i hate att...
Click to expand...
Click to collapse
Many replacement phones are new.
And it doesn't matter what you want - that is the warranty.
If you walk into a store, they generally take a new one out of the box and replace your old one.
alphadog00 said:
Many replacement phones are new.
And it doesn't matter what you want - that is the warranty.
If you walk into a store, they generally take a new one out of the box and replace your old one.
Click to expand...
Click to collapse
hmm... the att store guy also said u shud get new since captivate is a new model and a refurb unit is very rare... i just dont like the idea of getting the phone without the box and it is "new"...
i can send my phone to samsung and they will format my phone, thats my other choice... i am confused now...
btw, is there anyway to recover my data on the internal sd card?
the stores refuse to give me a new phone here in oklahoma. x__X I'm having to call tech support to get it solved.
Konner920 said:
the stores refuse to give me a new phone here in oklahoma. x__X I'm having to call tech support to get it solved.
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Click to collapse
i already talked with the manager on the warranty dept, they wont give u a new one... never, if you are out of 30 days, refurb is the only choice... let us know if u are able to get a new one...
sayurann said:
i already talked with the manager on the warranty dept, they wont give u a new one... never, if you are out of 30 days, refurb is the only choice... let us know if u are able to get a new one...
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Click to collapse
They refused me, Again. I can't get the phone replaced. If I could get the damn key combos working I could fix it.
I seem to be getting sleep death on any kernel that isn't by glitterballs, anyone else? I really want to use other kernels but I can't due to the random intermittent shut downs.
You need to call AT&T warranty service to get your phone replaced. It is a known hardware defect. See other threads about shutdonw issue.
Unfortunately this didn't start happening until after the 90-day warranty was over, I only have insurance for it now.
hamburgertrain said:
Unfortunately this didn't start happening until after the 90-day warranty was over, I only have insurance for it now.
Click to expand...
Click to collapse
1) 30 day period is only for att return
2) Samsung is 1 year
3) you can use insurance too
joeshmoe08 said:
1) 30 day period is only for att return
2) Samsung is 1 year
3) you can use insurance too
Click to expand...
Click to collapse
Do you think this is the same for refurbs too?
If you initially got the phone as a refurb, the warranty period is ninety days through at&t though you may be able to still go direct to samsung. It would me worth a shot.
newter55 said:
If you initially got the phone as a refurb, the warranty period is ninety days.
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Click to collapse
that's exactly my situation, so now the warranty period is over, is there any way to get a replacement?
Did u get a refurb in the first place. I got mine exchanged for the 4th time in I think 5th month after buying it.
Yes it is a refurb.
Refurb = Sent to Manufacturer and CERTIFIED as new/like new condition
So it does in almost all cases carry the same warranty as a new device
DeMarzo said:
Refurb = Sent to Manufacturer and CERTIFIED as new/like new condition
So it does in almost all cases carry the same warranty as a new device
Click to expand...
Click to collapse
At&t states specifically that the warranty period is ninety days which is why I suggested going to samsung directly.
newter55 said:
At&t states specifically that the warranty period is ninety days which is why I suggested going to samsung directly.
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Click to collapse
Nah. When I checked last, it was one year for new phones. For refurb phones it is 90 days.
On a side note, it is easier to deal with AT&T, than with Samsung.
diablo009 said:
Nah. When I checked last, it was one year for new phones. For refurb phones it is 90 days.
On a side note, it is easier to deal with AT&T, than with Samsung.
Click to expand...
Click to collapse
Did you not read the thread? We are talking about a refurb.
newter55 said:
Did you not read the thread? We are talking about a refurb.
Click to expand...
Click to collapse
My mistake. I think I missed that part of it when seeing it on phone.
Yeah, that's the risk you take (only 90-day warranty) buying a refurb from AT&T. As mentioned above, try Samsung and see if you get any luck.
just register your phone with samsung (http://www.samsung.com/us/support/owners/product/SGH-I897ZKAATT) and select the quick links -> request service. It will give you a summary with phone info and warranty status.
Luckily I had bought a refurb from a personal seller off of ebay. and still had a week left on the 90 days. So I registered with Samsung and it showed my phone was still under warranty. I sent it in and they replaced the TIB (Touch Input Board) I have had it for a week now and it seems the shutdown problem is gone. I got my original phone back in a nice black box that says galaxy s on it.
BigB42078 said:
just register your phone with samsung (http://www.samsung.com/us/support/owners/product/SGH-I897ZKAATT) and select the quick links -> request service. It will give you a summary with phone info and warranty status.
Luckily I had bought a refurb from a personal seller off of ebay. and still had a week left on the 90 days. So I registered with Samsung and it showed my phone was still under warranty. I sent it in and they replaced the TIB (Touch Input Board) I have had it for a week now and it seems the shutdown problem is gone. I got my original phone back in a nice black box that says galaxy s on it.
Click to expand...
Click to collapse
From when you sent it in how long did it take for them to get it back to you?
Lets see they received it 01/19/2011, replaced the TIB on the 20th, and passed all functional testing on the 24th. Received it on 26th. They send a prepaid UPS label 2 day air. So 17th through 26th = 9 days.
Sent from my SAMSUNG-SGH-I897, on Cognition 3.04 using XDA App
I don't know if this is the same thing but when after I lock my phone, the screen remains black when I try to access it again. I know the phone is still on because the battery starts to get warm while in my pocket. I have to hard reset to get it back on.
This has only happened while trying two ROMS (Serendipity and Paragon). I do not have this problem with Cognition. I have made sure that I am using ODIN to go back to stock each time (haven't Master Cleared yet).
Any ideas at what it could be?
I am sort of iffy about sending it in because after a flash to stock firmware and using it for a couple days, I have had no sleep death..
First, I am certain the monkeys on the other side of T-Mobile chat are reading prompts off a computer screen, so I had to go old school and acutally picked up the phone. Just got off the phone with T-Mobile tech rep (that's the first step, get past customer care) who said stop going through warranty exchanges as they are not actually being refurbished - they will still overheat and they will still have screen bleed. Instead, wait until the phone is in stock again and have a new one sent. No QC issues with the new ones and he hinted that when they start shipping they will have GB. He said the phone has been pulled while LG and Google work on "issues".
So if you are having issues and have been throug multiple exchanges, call T-Mobile, have a tech rep note your account to have a new phone shipped once they are available, and start checking every day to see when the phone is shipping again.
I REFUSE to go to Sensation. I think this phone is going to run circles around the Sensation once the kinks are worked out.
thank you for this information
Sent from my LG-P999 using XDA App
It works, I did it myself, they will be sending me one.
Yea right. I was asking all over the place for tmobike to send me a brand new G2 instead of 6 refurbished piles of ****. Never did j get a brand new phone they said it would be a luck of the draw to get a new one. I think this Rep was blowing smoke up your ass.
G2x with CM7 and faux ..21 kernel
Actually it will come in a new box direct from manufacturer (new back, new charger, new usb) - There is a restocking fee ($5 if you have insurance)
That sounds like a good idea. I am about to try that now.
Thanks beggars. I may bebyrying this once it actually gets out again, just to see what people say about screen bleed because if it fixes bugs but there's still screen bleed, no point in exchanging it
Sent from my LG-P999 using XDA App
I just got done with chat support and am being sent a brand new G2x directly from LG once they get more in.
Sent from my LG-P999 using XDA App
when you send yours back will you unroot first?
It would probably be a good idea to
Sent from my LG-P999 using XDA App
Every phone I have received has had bleeding issues so I never rooted, but I would highly recommend unrooting before sending back. Also, now that I think about it, the rep never said anything about sending the bunk phone back - just said a new phone in a new box would be coming.
I am wondering if this is how they are going to handle all future exchanges for the G2X - meaning, everyone gets a new phone once they start shipping and the old bunk ones will go back to LG to be refurbed.
I was denied because i am not in my remorse period. Tried calling two times and got the same answer lol, was told i could exchange for a refurb only
I just got off the phone with the loyalty dept and he said I need to return it to the retailer I bought it from...but the retailer doesn't have anymore g2x's in stock, and has no idea when he'll get more. So the loyalty dept said I can void my contract if I wish...that's it...take it or leave it. He also said that T-mobile HAS the update from LG already, but that they are still testing and will not release it until they are 100% confident in it...which he estimates to be in the middle of July.
And the rep I spoke to before him told me that any problems with the phone are the USER's fault because you are NOT supposed to have more than 5 downloaded apps on your phone at any time...you only install more apps when you get bored with the ones you currently have. Ummm..WHAT?!?!?
mmapcpro said:
And the rep I spoke to before him told me that any problems with the phone are the USER's fault because you are NOT supposed to have more than 5 downloaded apps on your phone at any time...you only install more apps when you get bored with the ones you currently have. Ummm..WHAT?!?!?
Click to expand...
Click to collapse
This must be an industry standard line of BS.
I heard the EXACT same statement from a tech in a Verizon store.
brett_day said:
I was denied because i am not in my remorse period. Tried calling two times and got the same answer lol, was told i could exchange for a refurb only
Click to expand...
Click to collapse
I am technically outside of my 14 day remorse period (although i am pretty sure if I had to, I could argue that I am not due to a T-Mobile rep telling me I needed a new battery rather than an exchange), but that doesn't matter - I have had 3 warranty exchanges within 90 days so they are sending me a new one if LG starts shipping them again.
GideonX said:
This must be an industry standard line of BS.
I heard the EXACT same statement from a tech in a Verizon store.
Click to expand...
Click to collapse
I think they mean desktop....remember windows phone 7 caused a similar uproar with it's live tile statements. I'm thinking 5-7 apps live on the desktop.
A guy at verizon said the samething to me when talking about battery life on droid x 2. He had a droid x. I asked to see his phone. He had dozens....he just laughed...said they are told to say these things.
I have had 1 exchange for very bad screen bleed. My current one has no noticeable bleed unless specifically in Draw! and looking for it. I recently had a couple episodes of the battery refusing to charge/connect via usb until I rebooted the phone. These symptoms appeared after my buyers remorse period was up. Another thing is I bought it at full price and I'm still under my old contract.
It has been getting hot, but not abnormally so to my standards. I could throw that in for good measure.
Do those that have been assured a new phone think my situation will qualify?
Sent from my T3 Motion GT3
I bought my G2x on 4/20 and it's way past my exchanging date. Is there any way to exchange it still?
I haven't used the insurance option on a new phone in some time. I bought insurance with this phone. I am just curious if they send u cash or a new phone. Would love to get one without screen bleed if it would be possible with the new batch of phones.
I'm within my buyer's remorse period...but in my area, if I drop my tmobile contract, my options are sprint, but the only near-comparable phone is the nexus s, and I'm simply not interested in signing a contract based on that phone right now; verizon, but I don't want to pay $120/month for service (which is $30 more than I pay with Tmobile); or att (same cost as verizon).
If I stay with Tmobile, the only realistic option would be the Sensation...and the problems some people are having with that phone seem to be worse, considering software can't EVER fix a faulty screen that accumulates dust under it.
So I think I'll just make the best with what I've got...looks like I got onboard at the wrong time.
Here's to hoping things get better.
April 28th I used my upgrade for this phone. It was great up until that first "update", then it was 5-10 reboots daily.
Since then I'm on my 3rd thunderbolt. I've had a store rep lie to me saying I needed to go back to the place I bought it at to get a replacement phone, same rep voided the warranty after they transfered service back to my D1. Then Verizon tried to charge me the $570 fee for not sending back my 2nd thunderbolt.
After all this hassle & frustration the local manager gives me a free extended battery. Almost worth the $310 to buy out my contract if this is what the future looks like.
JillyBohnson said:
April 28th I used my upgrade for this phone. It was great up until that first "update", then it was 5-10 reboots daily.
Since then I'm on my 3rd thunderbolt. I've had a store rep lie to me saying I needed to go back to the place I bought it at to get a replacement phone, same rep voided the warranty after they transfered service back to my D1. Then Verizon tried to charge me the $570 fee for not sending back my 2nd thunderbolt.
After all this hassle & frustration the local manager gives me a free extended battery. Almost worth the $310 to buy out my contract if this is what the future looks like.
Click to expand...
Click to collapse
Did you buy your phone from an authorized retailer or a Verizon company store? Lots of times, authorized retailers are only worried about a sale and not customer service.
I've also heard great things about Best Buy Mobile.
Sent from my ADR6400L using XDA Premium App
I'm on my launch day TB, Never had a reboot, shut down, or problem rooting, flashing any rom, theme, font or sim failure. I am however in a Non 4g area.
Knock on wood.
crap
My wife and I both had our phones replaced. Mine is not as bad as hers but she can't hit the home button with out the phone freezing or loosing the touch functionality. Anyone know if its possible to swap for a different phone?
tekkski said:
My wife and I both had our phones replaced. Mine is not as bad as hers but she can't hit the home button with out the phone freezing or loosing the touch functionality. Anyone know if its possible to swap for a different phone?
Click to expand...
Click to collapse
Call *611
If its a manufacturing defect then its covered. If you dropped it then I hope you have insurance.
Sent from my ADR6400L using XDA Premium App
CanesDrew said:
Did you buy your phone from an authorized retailer or a Verizon company store? Lots of times, authorized retailers are only worried about a sale and not customer service.
I've also heard great things about Best Buy Mobile.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
I did buy it from a authorized retailer. Thing that frustrates me to no end is the customer service or better yet the lack of it. To have a rep knowingly activate my old phone thus voiding my warranty is beyond inexcusable.
Then the whole trying to charge me $570 for a device that I did send back, its almost like they want me to cancel my contract. I mean do I have to take a manager with me to fed ex to ship my old broken phone so they don't make the same mistake?
Maybe its too much to ask for that I get a working phone that I paid good money for & god forbid anything happens to it that they will try to help. Sorry that my phone broke & you have to spend 5 min helping me order a refurb. Perhaps if I tipped the rep then maybe they could help me even though its not a sale.
I had a crapload of problems after the MR1 OTA, including random reboots, overheating, crappy GPS, you name it. Instead of trying for a replacement, I re-flashed the full MR1 zip from my SD card, and all of my problems went away even when using MR1. MR2 made everything even better, although I'm no longer running a stock install.
My question is, have you guys tried re-flashing with the full RUU? It seems like a lot of the problems could be the result of a bad flash/faulty upgrade.
Great news! Now this phone is starting to reboot. Maybe its just time to root so my $300 phone will work
Okay so I know that tripping KNOX voids the manufacturer warranty but how does it factor into Jump? My Note 5 is in excellent condition but as I'm running Darthstalker, KNOX is tripped. I've heard that recently T-Mobile has decided not to take KNOX tripped phones even if they have been fully restored to stock and they're fully functional and will force you to pay the insurance deductible. I am wondering who has experienced this? I won't pay the deductible, ill tell them where they can shove their deductible, leave, smash the Note 5, bring it in and leave it on the counter. My account was inherited from my roommate who passed away and still is in his name and his social so good luck if they try to come after me for payment but it seems like the reps would want the sale from the purchase of a new flagship (I'm looking at the HTC 10) more than a 200 dollar deductible costing them a sale. We all know Samsung can reset the KNOX counter and I don't even have so much as a scratch on my screen. T-Mobile has taken an unlocked M7 and unlocked M8 from me when it came time to Jump so if they changed their policy and check for indicators of a phone ever being modified, I'm going to flip. The battery on my Note 5 is on its last legs so I need to do something and carrying around a ZeroLemon brick isn't appealing. If it makes any difference, I'm on Jump 1 not 2 or JoD.
EtherealRemnant said:
Okay so I know that tripping KNOX voids the manufacturer warranty but how does it factor into Jump? My Note 5 is in excellent condition but as I'm running Darthstalker, KNOX is tripped. I've heard that recently T-Mobile has decided not to take KNOX tripped phones even if they have been fully restored to stock and they're fully functional and will force you to pay the insurance deductible. I am wondering who has experienced this? I won't pay the deductible, ill tell them where they can shove their deductible, leave, smash the Note 5, bring it in and leave it on the counter. My account was inherited from my roommate who passed away and still is in his name and his social so good luck if they try to come after me for payment but it seems like the reps would want the sale from the purchase of a new flagship (I'm looking at the HTC 10) more than a 200 dollar deductible costing them a sale. We all know Samsung can reset the KNOX counter and I don't even have so much as a scratch on my screen. T-Mobile has taken an unlocked M7 and unlocked M8 from me when it came time to Jump so if they changed their policy and check for indicators of a phone ever being modified, I'm going to flip. The battery on my Note 5 is on its last legs so I need to do something and carrying around a ZeroLemon brick isn't appealing. If it makes any difference, I'm on Jump 1 not 2 or JoD.
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I realize that your upset about your battery being on it's last legs especially because it is not easily replaced. But please don't flip-out on the store rep, they have no say in Tmobile policy it not their fault that Samsung decided to add Knox to their devices. Secondly the deductible is $175 for a tier 5 device see here: https://myphpinfo.com/t-mobile/general/view-all-deductibles?lang=en
Think of it this way. For $175 you can use jump to get a brand new device as opposed to paying full price upfront.
Lastly if your handy you might try replacing the battery yourself http://www.ebay.com/sch/i.html?_fro...ery&rt=nc&LH_PrefLoc=1&_trksid=p2045573.m1684
https://www.youtube.com/results?search_query=galaxy+note+5+battery+replacement+
speedy1979 said:
I realize that your upset about your battery being on it's last legs especially because it is not easily replaced. But please don't flip-out on the store rep, they have no say in Tmobile policy it not their fault that Samsung decided to add Knox to their devices. Secondly the deductible is $175 for a tier 5 device see here: https://myphpinfo.com/t-mobile/general/view-all-deductibles?lang=en
Think of it this way. For $175 you can use jump to get a brand new device as opposed to paying full price upfront.
Lastly if your handy you might try replacing the battery yourself http://www.ebay.com/sch/i.html?_fro...ery&rt=nc&LH_PrefLoc=1&_trksid=p2045573.m1684
https://www.youtube.com/results?search_query=galaxy+note+5+battery+replacement+
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What will piss me off is that this policy change is new, that's my point. I've had Jump since a week after it launched and I've never had an issue but now apparently I might. I still find it hard to believe they will give up a sale and a 13 year old account though. I'm not paying 175 on top of the 140 a year I already pay just to have Jump AND the full cost of the phone, that's ridiculous.
For what it's worth, I have never once had T-Mobile say anything about a phone I've returned to them, under Jump or warranty claim. And I have rooted every single phone I've had since the original G1 came out, with perhaps 6 or 7 of them total being exchanged or turned in. I accidentally microwaved a phone a few years ago, and they sent a new one and told me to keep the busted one. Of course, your mileage may vary.
voxluna said:
For what it's worth, I have never once had T-Mobile say anything about a phone I've returned to them, under Jump or warranty claim. And I have rooted every single phone I've had since the original G1 came out, with perhaps 6 or 7 of them total being exchanged or turned in. I accidentally microwaved a phone a few years ago, and they sent a new one and told me to keep the busted one. Of course, your mileage may vary.
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Yeah I don't know where this info is coming from but I decided to Jump last night and tried it over the phone and they don't even ask. They ask you to disable phone security, if there's water damage, and if the screen is clean. They don't ask about anything else. The order failed on the phone but I did it online and it went through fine. I'm now in the backorder queue for an HTC 10. There is nothing on there that says anything about it either. It has the additional question about if it powers on when charged.
The only thing I can think of is T-Mobile has added some point of sale checks but Assurant doesn't have the time to check phones like that. I'm not going to use the Assurant USPS label though, I'm going to ship it with UPS so I know that it gets there. It's even going back in its original box. I don't foresee any problems so it must just be the stores because I've seen T-Mobile employees say that they do indeed check with some machine they have there. Obviously Jump through the mail is a bit of a pain in the backside, especially with the phone being back ordered but this way I'm following the terms on the website and I have two recorded phone calls as well if anyone tries to kick anything back down the line where I'm never even asked if the device is modified and since I'm going HTC, I'll have S-OFF so I can cover my tracks if anything happens in the future.
Man you guys are looking into this way too hard. Sales rep will say anything, literally. I had one say to me yesterday in the store that they used a Note 6 earlier that day. Umm, yeah.
Just put the phone to full stock and send it back.
By the way, Samsung either can't or won't reset the counter. That's why people get Knox tripped phones from T-Mobile and Samsung warranty. My last warranty claim was from Samsung and it came Knox tripped. Same thing with a lady whose phone I rooted, Knox was tripped before I did any flashing.
Sent from my Nexus 6P using Tapatalk
Jammol said:
Man you guys are looking into this way too hard. Sales rep will say anything, literally. I had one say to me yesterday in the store that they used a Note 6 earlier that day. Umm, yeah.
Just put the phone to full stock and send it back.
By the way, Samsung either can't or won't reset the counter. That's why people get Knox tripped phones from T-Mobile and Samsung warranty. My last warranty claim was from Samsung and it came Knox tripped. Same thing with a lady whose phone I rooted, Knox was tripped before I did any flashing.
Sent from my Nexus 6P using Tapatalk
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Yeah the website doesn't ask about root or anything so if they were to try to kick it back to me, I'd have a really tight defense there considering every phone they've gotten from me before was rooted. Hell I've had T-Mobile store reps show me the custom ROMs on their phones before...
EtherealRemnant said:
Yeah the website doesn't ask about root or anything so if they were to try to kick it back to me, I'd have a really tight defense there considering every phone they've gotten from me before was rooted. Hell I've had T-Mobile store reps show me the custom ROMs on their phones before...
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Actually, they can send it back or hit you with a charge. The TOS literally states modification of the device voids everything. They even have the "right to cut your service if they want to" listed in there as well.
T-Mobile is just not worrying about it right now until it starts to cost them revenue.
Sent from my Nexus 6P using Tapatalk
Jammol said:
Actually, they can send it back or hit you with a charge. The TOS literally states modification of the device voids everything. They even have the "right to cut your service if they want to" listed in there as well.
T-Mobile is just not worrying about it right now until it starts to cost them revenue.
Sent from my Nexus 6P using Tapatalk
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I understand T-Mobile can do whatever they want, all the carriers can, but if T-Mobile wants to enforce that policy they need to add the question "has your device been rooted or otherwise modified?" to both the website and the sales scripting. It isn't there. I live in a state where I can record any call for any reason without notifying the other party and I have a recorded call from trying to order it over the phone where I am not asked anything about modifications or read any terms. They told me that I needed to remove my fingerprints, asked about liquid damage and damage to the screen. I've got my bases covered but yeah, I think that T-Mobile really doesn't care, its just the stores that bother checking. I'd bet if I went to the Denver 16th Street Mall store that they would rush through it and not check because they are a high volume store and they'd be getting a new flagship sale too. Either way, I'll not be getting a Samsung device ever again. S-OFF let's me do what I want and restore the phone back to how it was out of the box when I am done so I won't have to worry about this anymore.
The most annoying thing is that the primary reason I root my phones is just to restore my apps and data. Resetting all of my authenticators just takes too much time. I've even been known to install a custom ROM and restore my data then permanently unroot it.
EtherealRemnant said:
I understand T-Mobile can do whatever they want, all the carriers can, but if T-Mobile wants to enforce that policy they need to add the question "has your device been rooted or otherwise modified?" to both the website and the sales scripting. It isn't there. I live in a state where I can record any call for any reason without notifying the other party and I have a recorded call from trying to order it over the phone where I am not asked anything about modifications or read any terms.
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Because the customer rep doesn't ask you and its not stated when going through the process doesn't make you exempt for the simple fact that signing the documentation means you have already agreed to the stipulations. Heck them accepting it one day and not accepting it another doesn't even imply you have a leg to stand on.
A contract is a contract is a contract. Just because someone paid 11.60 to answer phones in a call center doesn't ask if you are rooted doesn't mean they couldn't at some point decide to check. They also don't ask about 99.8% of the other stipulations called out. Doesn't mean they are null and void.
You already agreed to all the terms.
Sent from my SM-N920T using Tapatalk
EtherealRemnant said:
Okay so I know that tripping KNOX voids the manufacturer warranty but how does it factor into Jump? My Note 5 is in excellent condition but as I'm running Darthstalker, KNOX is tripped. I've heard that recently T-Mobile has decided not to take KNOX tripped phones even if they have been fully restored to stock and they're fully functional and will force you to pay the insurance deductible. I am wondering who has experienced this? I won't pay the deductible, ill tell them where they can shove their deductible, leave, smash the Note 5, bring it in and leave it on the counter. My account was inherited from my roommate who passed away and still is in his name and his social so good luck if they try to come after me for payment but it seems like the reps would want the sale from the purchase of a new flagship (I'm looking at the HTC 10) more than a 200 dollar deductible costing them a sale. We all know Samsung can reset the KNOX counter and I don't even have so much as a scratch on my screen. T-Mobile has taken an unlocked M7 and unlocked M8 from me when it came time to Jump so if they changed their policy and check for indicators of a phone ever being modified, I'm going to flip. The battery on my Note 5 is on its last legs so I need to do something and carrying around a ZeroLemon brick isn't appealing. If it makes any difference, I'm on Jump 1 not 2 or JoD.
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Click to collapse
I used jump to go from my Note 4 to Note 5 with no problems. My N4 was rooted and Knox was tripped. Simply unrooted flashed the current tmo stock at the time and that was it. When I went in to jump all the rep did was look at the phone thenext bring up the dialer and dial some special number that did a couple checks I guess to make sure the phone was functional but she said ok everything checks out let's get you a Note 5. That was it. Now who knows what other stores are like but here in Ohio there is one store in my city that most device rooters go and never run into issues.
Sent from my SM-N920T using Tapatalk
winordieracin said:
I used jump to go from my Note 4 to Note 5 with no problems. My N4 was rooted and Knox was tripped. Simply unrooted flashed the current tmo stock at the time and that was it. When I went in to jump all the rep did was look at the phone thenext bring up the dialer and dial some special number that did a couple checks I guess to make sure the phone was functional but she said ok everything checks out let's get you a Note 5. That was it. Now who knows what other stores are like but here in Ohio there is one store in my city that most device rooters go and never run into issues.
Sent from my SM-N920T using Tapatalk
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Yeah I opted to do it online. My HTC 10 was back ordered until yesterday, shipped today, will be here Monday.