For those buying Sony Xperia Z3 and Z3C phones from eBay wholesale sellers, do you get any warranty from Sony? Or this is a done deal, no return kind of thing?
hanime said:
For those buying Sony Xperia Z3 and Z3C phones from eBay wholesale sellers, do you get any warranty from Sony? Or this is a done deal, no return kind of thing?
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Well, I can't tell you for sure but as soon as I registered both of my D6633 and now the D6603 both have the Warranty Information in there, don't remember the exact date for the D6633 but it was until December 2015, and now my D6603 says valid Until 17/01/2016.
Why it is more than a year? I don't have a clue but I registered my D6603 last Monday (10/21) and it says valid until 17/01/2016, so about 15 months, not bad.
erasat said:
Well, I can't tell you for sure but as soon as I registered both of my D6633 and now the D6603 both have the Warranty Information in there, don't remember the exact date for the D6633 but it was until December 2015, and now my D6603 says valid Until 17/01/2016.
Why it is more than a year? I don't have a clue but I registered my D6603 last Monday (10/21) and it says valid until 17/01/2016, so about 15 months, not bad.
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That sounds good. Did you buy yours from eBay as well? If so, which seller?
hanime said:
That sounds good. Did you buy yours from eBay as well? If so, which seller?
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Both are from eBay, the D6603 was the one that listed as $599 when everybody else had it over $740, he sold tons of them, seller is techno.trading.house and the D6633 was from never-msrp.
This is very promising. I bought from the same seller. :]
For those wanting to register their phones: https://account.sonymobile.com
SONY: Thank you. What is the model of your device and your service provider?
ME: Sony Xperia Z3 (D6603) on T-Mobile
SONY: Thank you, we understand that you have a warranty question regarding this device model and the purchase situation, is this correct?
ME: Yes
ME: I bought it from an eBay wholesaler.
SONY: Correct, how may I assist you?
ME: Just wondering about whether you honor warranty for these new devices, even though I bought them from a third party.
ME: I've read in forums you do.
SONY: I understand, we'll be more than glad to assist you regarding this matter.
SONY: In this case, as long as you purchased the device from a Store Seller and you have available a Proof Of Purchase from them, then your warranty can be honoured even though your device is an international model, however, our repair center in the US will address the warranty under US repair policies and your device will be considered a Gray Market phone, meaning that we would not be able to provide you with an estimate turnaround time from the repair facility.
SONY: Have I answered all of your questions today or is there anything else I can help you with?
ME: I registered my device on your website, and it said "Warranty valid until: 17/01/2016". What kind of warranty am I expecting?
SONY: This would be the case for your device as this is the 1 year warranty from date of purchase as long as you conserve the Proof of Purchase.
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erasat said:
Both are from eBay, the D6603 was the one that listed as $599 when everybody else had it over $740, he sold tons of them, seller is techno.trading.house and the D6633 was from never-msrp.
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You're so lucky. It's currently listed at $675. The only one cheaper is never-msrp at $665.
This has been discussed a few times on here. The reports range from--
(this is the party I belong to) you're covered with the full 2 yr warranty, but since the phone was manufactured for a different country, they will give no estimated time of return stating that if the phone needs a region specific part it will need time to ship here
all the way to Sony saying it hates it's customers buying phones overseas and will offer zero assistance. I say again that I have had them take a phone in from me and return me a brand new in box unit 30 days later.
erasat said:
Well, I can't tell you for sure but as soon as I registered both of my D6633 and now the D6603 both have the Warranty Information in there, don't remember the exact date for the D6633 but it was until December 2015, and now my D6603 says valid Until 17/01/2016.
Why it is more than a year? I don't have a clue but I registered my D6603 last Monday (10/21) and it says valid until 17/01/2016, so about 15 months, not bad.
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Where can I see the warranty information ???
pchetan2 said:
Where can I see the warranty information ???
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http://mysupport.sonymobile.com/us/#/products/1-2159432782
You will need the email address you used for Xperia Care or if you registered with Google or Facebook.
Just contacted Sony and I don't even need to register my phone for the warrant, apparently my phone already came with a 1 year warrant from Sony.
I have the Black Z3 (D6603)
jiggyb21 said:
This has been discussed a few times on here. The reports range from--
(this is the party I belong to) you're covered with the full 2 yr warranty, but since the phone was manufactured for a different country, they will give no estimated time of return stating that if the phone needs a region specific part it will need time to ship here
all the way to Sony saying it hates it's customers buying phones overseas and will offer zero assistance. I say again that I have had them take a phone in from me and return me a brand new in box unit 30 days later.
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I'm unfortunately in the latter camp with my z2, bought from never-msrp on eBay and am having a really weird screen issue. Sony USA says they won't touch it since the IMEI is from Hong Kong, and Sony HK says they won't since I don't have a bill of sale directly from them showing that it is "Hong Kong officialgoods".
In case you (or anyone) might have input on what's causing my issue (weird, it's like the bottom row of pixels is being taken from the bottom and then displayed at the very top row of the display), here is a short youtube video I uploaded to show what's going on. Factory reset didn't fix it, software repair didn't fix it. Suggestions appreciated. http://youtu.be/BHtR5hylmN4
tom1226 said:
I'm unfortunately in the latter camp with my z2, bought from never-msrp on eBay and am having a really weird screen issue. Sony USA says they won't touch it since the IMEI is from Hong Kong, and Sony HK says they won't since I don't have a bill of sale directly from them showing that it is "Hong Kong officialgoods".
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I am thinking about picking up a Sony Z3 Compact from the same seller. Is there any way to figure out where the IMEI is from and if Sony will support it, ahead of time?
If its a sealed product and you register it when you get it you should get the basic warranty
I think it's depending on the country you're living in / you're buying the product.
eg. in germany you have a two year warranty enforced by law if you buy from a professional reseller. the law defines what's covered and how to handle. and you have the claim against the seller, not the manufacturer. because the seller is your contractual partner.
but a manufacturer can provide an additional guarantee, which does not affect the legal warranty. this guarantee can be set up by the manufacturer in whatever way he wants to.
Just make sure you get a your region version on eBay.
hanime said:
For those buying Sony Xperia Z3 and Z3C phones from eBay wholesale sellers, do you get any warranty from Sony? Or this is a done deal, no return kind of thing?
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Are your very lucky. Everytime I end up contact sony support they give me the other story saying they are not able to honor my warranty due it a international model.
Related
Greetings all.
I was waiting for a long time for the Samsung Galaxy Tab 7.7 to come to Europe.
So when I saw that a UK vendor at ebay, with huge (700k) positive feedback listed it, I ordered it the same day.
Unfortunately when I got it I realised that there was an internal (on the inner side of the screen glass) scratch, apparently caused during assembly.
The vendor's listing states clearly that there is "1 year warranty".
But when I took the device to the authorised Samsung service provider here in Greece, after checking the serial number they found out that the specific device was produced for the Hong Kong market only, so it was not covered by warranty in Europe!
The vendor refused to take any action and only after bringing the issue to eBay Resolution Center they seem to change their mind and accept to replace it (I'm still waiting for the final arrangement).
Has anyone encountered a similar issue?
Is Samsung's warranty divided into world regions?
In any case, have the above in mind before buying...
Yes, many manufacturers have region specific warranties, and it makes perfect sense, as a company you do not want to be supporting your product in countries where it isn't for sale, as the costs involved in repairing/replacing it would be far greater.
It is the risk you have with buying from Ebay.
Have to admit that is one area apple excels in. If you have a problem with a product you can go to any apple store around the world and use your warranty
Dark lord me said:
Have to admit that is one area apple excels in. If you have a problem with a product you can go to any apple store around the world and use your warranty
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Although if you live in a country with no apple stores you're just as buggered, so it's exactly the same.
Please use the Q&A Forum for questions &
Read the Forum Rules Ref Posting
Moving to Q&A
xaccers said:
Yes, many manufacturers have region specific warranties, and it makes perfect sense, as a company you do not want to be supporting your product in countries where it isn't for sale, as the costs involved in repairing/replacing it would be far greater.
It is the risk you have with buying from Ebay.
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This is quite understandable.
What is not, is the misleading "1 year warranty" in the listing.
They should sate "1 year warranty in Hong Kong" or something similar.
Do people who live in Europe have the right to send a device to Hong Kong for repair under warranty?
Has anyone done this?
Rooted HTC vis-a-vis Warranty
As far as I can comment:
I went with my HTC One X that is rooted (by the way) to outlets in 3 countries, 3 instances, for repair. In Holland, the UAE and in Spain. My device was purchased through amazon.es. (Captain hindsight saves the day: I should've returnt the device and ask for a brand new one, I obviously had a blue monday copy)
The HTC warranty appears to be global. However, this one also appears to be void when you install a custom bootloader or do other stuff to your phone. Funny enough in both NL and UAE the service agents couldn't care less about the software, they just wiped the phone clean, repaired my defective hardware and kaching! Everyone happy.
The treatment in Spain was particularly rough, where the super-square Arvate España refused to repair under warranty. They claim the HTC warranty was voided, however in Europe a minimum of 2 year warranty on a phone exists that is not faulted by rooting or whatever other software manipulation. Threathening publication of their emails on twitter, copying emails to various Consumer Organisations (national and European) made them realise they better comply with the law and they are now fixing my issue. (p.s.: Amazon, when reviewing the case, immediately offered me a full money-back, as they could not provide a new HTC One X, 8 months after purchase; KUDOSSSS)
So from my experience, there are 2 levels of warranty with HTC:
1. HTC Special warranty, which seems to work seemlesly globally (KUDOS!!)
2. Your national statutory warranty
Here's more details on claiming the warranty on the rooted device: (would cross-post to XDA, but don't know where to put it)
http://www.htcmania.com/showthread.php?p=8942125#post8942125
Hope this helps?
Cheers
Peter
Have preordered Moto G 16GB version from amazon.uk and still waiting for it to deliver.
But would like to know if Moto G does have international warranty? I live in Sweden, so can I send it to Moto service center here in Sweden instead back to amazon uk for phone repairs within warranty issues?
dt33 said:
Have preordered Moto G 16GB version from amazon.uk and still waiting for it to deliver.
But would like to know if Moto G does have international warranty? I live in Sweden, so can I send it to Moto service center here in Sweden instead back to amazon uk for phone repairs within warranty issues?
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As I'm in Estonia, I did ask also about warranty from Amazon, they replied:
For items sold by or fulfilled by Amazon, our 30-day returns guarantee means
that you can return an item to us in its original condition within 30 days of
the date you received it.
If the returned item is in its original packaging and condition, we'll issue a
full refund for the price that you paid for it. We will, however, also accept
the return of incorrect or defective merchandise which meets the guidelines below.
However, if your purchase is defective within a year, you may still be able to
return it for a replacement/refund as all electronic items purchased from
Amazon.co.uk come with a one year warranty from the manufacturer, unless
otherwise stated.
Since this item "Moto G 8GB Sim Free Smartphone - Black" comes under Electronics
category, it has one year warranty.
Our complete Returns Policy is set out on the Amazon.co.uk website. Read our
Help pages for additional information about Returns and Refunds.
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I did ask about EU 2 year warranty - http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_en.htm
They replied:
I would like to inform you that all electronic items purchased from
Amazon.co.uk come with a one year warranty from the manufacturer, unless
otherwise stated on the product's detail page.
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ksuuk said:
I did ask about EU 2 year warranty - http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_en.htm
They replied:
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Well yeah, UK people don't really count them as a part of Europe, nothing new here
ksuuk said:
As I'm in Estonia, I did ask also about warranty from Amazon, they replied:
I did ask about EU 2 year warranty - http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_en.htm
They replied:
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The one year Manufacturers Warranty is in addition to your rights as an EU Consumer, which is a 2 year Statutory Warranty......
this EU Directive has been transposed into law in all EU countries, or already existed in effect in some.
In the UK, there is a six year warranty, under their Sale of Goods Act, which they claim is superior to the EU minimum protection you have mentioned.
It is good to know that Apple had to change the wording of their International Warranty in all EU countries in the past year, so as to comply with EU Consumer Protection Directives/Law....
If you purchased online from another EU country, you also have additional protection and rights under EU Law.
Check out the European Consumer Rights Site for your country.
http://ec.europa.eu/consumers/ecc/contact_en.htm
Hope this helps!!
Sent from my GT-I9300 using Tapatalk
I just want to know if I can send here in Sweden for repairs and dont need send it back to amazon.uk for repairs. Not how long EU warranty it have.
Someone got a reply from Motorolas, that said since Moto G dont sell here in Sweden and need to send it back to amazon.uk for warranty repairs.
But if I look at Moto websites about Moto G warranty, Sweden is listed under warranty and there is also a Swedish manual. In the Swedish manual, it say under Service and repairs it says to contach Swedish Moto support center. For repairs to send it to Swedens Moto service center partner. So im abit confused, who do I send it back for repairs? Amazon.uk or Moto Sweden service partner center?
dt33 said:
I just want to know if I can send here in Sweden for repairs and dont need send it back to amazon.uk for repairs. Not how long EU warranty it have.
Someone got a reply from Motorolas, that said since Moto G dont sell here in Sweden and need to send it back to amazon.uk for warranty repairs.
But if I look at Moto websites about Moto G warranty, Sweden is listed under warranty and there is also a Swedish manual. In the Swedish manual, it say under Service and repairs it says to contach Swedish Moto support center. For repairs to send it to Swedens Moto service center partner. So im abit confused, who do I send it back for repairs? Amazon.uk or Moto Sweden service partner center?
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Ask from Motorola, but I'm quite sure, that You must send it to Amazon.
ksuuk said:
Ask from Motorola, but I'm quite sure, that You must send it to Amazon.
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You bought from Amazon, not Moto Sweden.
Amazon is the retailer you have a contract of sale with. Consumer law in the EU is clear on this.
If you bought in a local store on your High Street, where would you go??
AFAIK, Amazon pays postage for returns in the event of faulty goods.
If you don't want info given, others might find it useful, it is a "public" forum.
Sent from my Moto G using TapaTalk
I think I've heard in some review on YouTube that you can take any moto g with European warranty to any local Motorola service center. You should call a Motorola center and ask them directly.
Sent from my One V using xda app-developers app
Motorola Service Center in Estonia
I am in Estonia now and I have Moto G 16 GB which I bought it from India through online store FLIPKART on July 2014. But now the charger seems to be not working. Do we have motorola service center here in Estonia?
saidwivedi said:
I am in Estonia now and I have Moto G 16 GB which I bought it from India through online store FLIPKART on July 2014. But now the charger seems to be not working. Do we have motorola service center here in Estonia?
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As you are using Internet to ask a question here, use it the same way and search for service center in google, yahoo or whatever search engine you prefer.
The search result may end up giving a contact number and/or email address.
Hi!
Lets say I buy an international version of the S6 (SM920F) for example from the UK
How would the warranty play out if something were to malfunction ?
Would I have to return it to the seller (in the UK) for warranty repair/replacement, or can I turn it in to some kind of samsung repair center here in the US ?
Any of you guys have experience with something like this ?
I'm not interested in the Carrier bloated S6 versions
Thanks guys
Wondering the same. Figured I'd comment to bump. Not getting any clear, concise info from Google.
jorgenask said:
Hi!
Lets say I buy an international version of the S6 (SM920F) for example from the UK
How would the warranty play out if something were to malfunction ?
Would I have to return it to the seller (in the UK) for warranty repair/replacement, or can I turn it in to some kind of samsung repair center here in the US ?
Any of you guys have experience with something like this ?
I'm not interested in the Carrier bloated S6 versions
Thanks guys
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Well, I bought the Note 2 from Ebay when it came out and I ended up having some issues with it... The company I was working with was "BREED" and they were not the best but I did ended up getting the issue resolved. First you want to make sure that the seller is even going to issue you a warranty and stand by it, because technically it was voided as soon as it was delivered in the US. There are some companies that will facilitate the transportation so that it can get sent to them, and then Samsung, wherever they may be (Mine was from Spain). The problem there is that you will be without a phone so as long as you don't care and have another phone then you are golden! Personally, I would get a 3rd party warranty and be done with it! No worries and no problems if something does end up happening... :good: BTW: I have used Squaretrade for several warranties and my daughter has broken 2 different iPads!! All they do is make you send them your original receipt and if they can't fix the damage or problem then they cut you a check, and can even throw it in your PayPal account 4 you! The last claim was about 6 months ago and they cut me an $800 check within 5 business days! Top notch IMO!
I'm planning to buy a z5, not z5p (worry about the battery due to the 4k screen) but does anyone where can pre-order? I can't find the page on any sonymobile websites.
thanks buddy,
Which country? And to buy outright or on a contract?
Sent from my Nexus 5 using Tapatalk
well I'm in China, but I can buy from US. out right only.
http://www.clove.co.uk/smartphones/sony in the uk have them on preorder at the minute. They're reliable and I have had my last few phones from them. Premium is currently expected early November, Standard Z5 and the Compact 1st week October, and they appear to deliver to China. They sell UK versions so not sure how that would go down with the frequencies you use in China etc. and it would come with a UK style charger. Prices might also fluctuate until they get final confirmation of how much they are actually going to be.
Hi ,
It is very important here to mention the name of your couyhntry and make sure decision what product is the best for you .Then ask question .Otherwise your question is blury that why i suggest you mention the country name and fixed the product name. Then it will very easy to give your answer.ok
I am located in the USA and I would like to get the Z5 premium. I can't find anywhere to order it. Why is it so difficult to get this phone in America?
Sorry if I'm breaking any rules. If so, you may close this thead down.
For people living in United States. Where did you purchase your z5 from? I have checked the major sites but I don't know who's trustworthy. Thank you.
I'm not from the States but why not use amazon?
Sent from my Xperia z5 using Tapatalk
rubberwheels said:
Sorry if I'm breaking any rules. If so, you may close this thead down.
For people living in United States. Where did you purchase your z5 from? I have checked the major sites but I don't know who's trustworthy. Thank you.
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Besides Amazon, Ebay and NewEgg there is expansys-usa and valuebasket. Last two on com domain.
I am not familiar with last two. First three represented by private sellers. Seems like Sony have no plans to export device to USA, therefore do not expect some sort of services or warranty for phone from Amazon or Ebay.
I had my hopes up when they said they're bringing the phone over to the US. No fingerprint scanner, unfortunately.
try Amazon, bestbuy