Database Info

[Q] HTC Global Warranty

I purchased my Desire S on Ebay, the seller mentioned that the phone come with global warranty. After clarifying this with HTC, I am told that other than the country of origin where the phone was purchased from. The following service centers will cover your warranty:
Global Warranty Service centers - Hong Kong, Singapore, Taiwan, US, and UK
I'm planning to send my Desire S to Singapore to have it repaired after the faulty eMMC was fried under normal use. Is the Singapore service centre reliable?
I'll like to note that it is strange that Singapore GWS contact number is a taiwanese number: +886-266-391-147. The country code is 65 for Singapore. Does anyone has experience with Singapore GWS?
http://www.htc.com/www/contact/call-us/

Does the packaging comes with a warranty card? Its supposed to display the number for the Singaporean service center... beginning with 1800xxxxxxxx, I don't have the warranty with me at the moment will update you again.
Sent from my HTC Desire S using XDA App

In my correspondence with HTC Singapore, they mentioned that they will accept my phone for repair as per the "international product warranty" that came with the phone.
Now, it is strange and appalling that HTC Singapore is trying to weasel in a non-refundable "inspection fee" of SGD $53.50, regardless that the phone is under warranty or not. This is infuriating, the warranty statement at clause 3 clearly stated that the phone will be repaired free-of-charge when the phone is under the manufacturer's warranty period!
"Throughout the Warranty Period HTC or its authorized agent will,
at their discretion, without charge and subject to Clause 7 repair or
replace a defective Product. Repair or replacement may involve the
use of functionally equivalent reconditioned unit. HTC will return
the repaired Product or replaced with another functional equivalent
Product to the Customer in good working condition. All replaced
faulty parts or components will become the property of HTC."

Yep. Singapore service is reliable. In fact, I live in Singapore. Their service is good. However, be prepared. To only have your phone repaired after a week. Singaporeans loves bricking their phones and send it to HTC.
Sent from my HTC Desire S using XDA App

matthewsucks said:
Yep. Singapore service is reliable. In fact, I live in Singapore. Their service is good. However, be prepared. To only have your phone repaired after a week. Singaporeans loves bricking their phones and send it to HTC.
Sent from my HTC Desire S using XDA App
Click to expand...
Click to collapse
does singaporeans have to pay $53.50 for in warranty repairs?

jazzaddict said:
does singaporeans have to pay $53.50 for in warranty repairs?
Click to expand...
Click to collapse
If the emmc chip is damaged, they might charge just a little bit, maybe 5-10 SGD
Sent from my HTC Desire S using XDA App

how do you know if your phone has the global warranty?
i bought my phone in taiwan, but i'm now at hong kong.
I was wondering if i would be able to fix my phone under the warranty here at hong kong. The thing is all i have is my phone now, I don't have the box that it came with.

So global warranty doesn't apply to all country purchased?
Sent from my HTC Desire S using xda premium

thunder9111 said:
how do you know if your phone has the global warranty?
i bought my phone in taiwan, but i'm now at hong kong.
I was wondering if i would be able to fix my phone under the warranty here at hong kong. The thing is all i have is my phone now, I don't have the box that it came with.
Click to expand...
Click to collapse
yeah, they would fix it if it's under warranty. But there will be a GWS surcharge

Where to buy a n8000?

I am thinking about buying a N8013 but if I do buy a 8000 for the 3g capability, where is a good place to get one from.
Anyone have a favorite supporting store that they like?
Thanks
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2

got mine in Germany from Amazon. Maybe you add your living place?
Sent from my GT-N8000 using XDA Premium HD app

India it's n8000.

Yes you can order it from India but doubt any of the sites ship overseas

New Egg has them

I am in the USA.
Not seeing the 8k on Newegg, just the 8013.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2

Do not think 8k is launched in USA you only have the wifi version over there you will need to import it

I'd suggest getting it from Handtec or Clove in the UK. That's where I get most of my imported devices from. I got my N8000 from Negri because there wasn't a release date in the UK yet and it has a Brazil/Trinidad CSC and hasn't been updated from the shipping s/w. EU devices get much more frequent updates and have had as many as three compared to my none. It's 405 GBP ($652) all-in delivered overnight from Handtec. Since you're buying it from an authorized dealer in its country of intended sale the 2-year Samsung warranty will be preserved. But you'll have to send it to the UK at your own expense if it needs repair. If you buy it from Negri or Expansys-USA you'll have to send it to them for repair and they'll send it to one of their oversees affiliates who will have it repaired on your behalf.

http://www.newegg.com/Product/Product.aspx?Item=N82E16875176410
Out of stock though...

dude6595 said:
http://www.newegg.com/Product/Product.aspx?Item=N82E16875176410
Out of stock though...
Click to expand...
Click to collapse
Any unlocked Samsung mobile device that's sold in the U.S. is considered grey market and has no warranty because it's not intended to be sold here and can't be by an authorized reseller. Buying a Samsung device outside its intended country of sale and/or from a non-authorized reseller (CL/eBay/Amazon) means Samsung won't honor the warranty. Negri and Expansys-USA get around it by shipping their U.S. customer's devices that need repair to overseas affiliates.
This is what the link you posted says about warranty. I'm guessing the 90 days means NewEgg (not Samsung) will exchange it if it's becomes defective during that time.
Limited Warranty period (parts): 90 days
Limited Warranty period (labor): 90 days

Warranty on Nexus 5 bought in US valid in Europe/Austria?

I've already looked around here and elsewhere and have not found an answer to my question, but hopefully someone here knows the answer. Some quick background info:
I'm from the US but I live primarily in Europe (specifically Austria) and want to get a Nexus 5 for my girlfriend. Unfortunately I am a bit concerned about the warranty situation. Obviously Google will not honor the warranty on the device in Austria, but will LG? I haven't called LG's Austrian support line yet (since it's a Sunday) but perhaps someone here can let me know and help me avoid sitting on hold for who knows however long.
Thanks in advance for any assistance you can provide!

Hi, I've contacted Google in that case already.
The thing is: Google and LG warranty policy is not the same.
Sadly if you buy N5 from a GP Store you're stuck with a warranty available only in the country where you bought it via GPS. That is what they wrote:
"LG's policy is different than Google's Policy.
If you would like to utilize LG's repair services, you are more than welcome to do so.
As far as an advanced replacement from us, warranty replacement service from Google is only provided within the country from which your device was originally purchased.
Again, if you want to get your Nexus 5 repaired by LG you can do so but it would be at your own expense. "
I asked about sending device from my home country and if they will send it back:
"At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase."
There is an option to "transfer" warranty to someone in US:
Or, if the warranty is still under your friend's name, since they were the purchaser, you can send the Nexus 5 back to them in the US and they can contact us about a replacement. If the warranty is not still under their name, you can send it to anyone you know in the US, and they can call us, and we can transfer the warranty to them. They can then take care of the replacement, and send you the new device once they have it.
When you buy a device from LG in EU, warranty is available in every country in EU, contrary to devices from GPS.
Hope it helped

dvdfan said:
Hi, I've contacted Google in that case already.
The thing is: Google and LG warranty policy is not the same.
Sadly if you buy N5 from a GP Store you're stuck with a warranty available only in the country where you bought it via GPS. That is what they wrote:
"LG's policy is different than Google's Policy.
If you would like to utilize LG's repair services, you are more than welcome to do so.
As far as an advanced replacement from us, warranty replacement service from Google is only provided within the country from which your device was originally purchased.
Again, if you want to get your Nexus 5 repaired by LG you can do so but it would be at your own expense. "
I asked about sending device from my home country and if they will send it back:
"At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase."
There is an option to "transfer" warranty to someone in US:
Or, if the warranty is still under your friend's name, since they were the purchaser, you can send the Nexus 5 back to them in the US and they can contact us about a replacement. If the warranty is not still under their name, you can send it to anyone you know in the US, and they can call us, and we can transfer the warranty to them. They can then take care of the replacement, and send you the new device once they have it.
When you buy a device from LG in EU, warranty is available in every country in EU, contrary to devices from GPS.
Hope it helped
Click to expand...
Click to collapse
Thanks, that did help. Maybe we'll buy the device via Germany then... having a warranty would be nice.

International warranty

Does Google provide international warranty on pixel 2 phones?

Google's, warranty page...
https://support.google.com/store/troubleshooter/3070579?hl=en-IN

TLDR; If you bought your phone in the US, warranty is US so you have to ship it back to the US and they'll ship replacement (including advanced replacement) to a US address.
I don't know if other countries offer advanced replacement.

scoliosis said:
TLDR; If you bought your phone in the US, warranty is US so you have to ship it back to the US and they'll ship replacement (including advanced replacement) to a US address.
I don't know if other countries offer advanced replacement.
Click to expand...
Click to collapse
This is not what's written there. The text says:
This Limited Warranty is only valid and enforceable in locations where the Phone is sold...
Click to expand...
Click to collapse
Note that it says "ln locations where the Phone is sold", not "in the location where the Phone was purchased". So that means you can claim your right for the limited warranty in every country the phone is sold.

codeXcalibur said:
This is not what's written there. The text says:
Note that it says "ln locations where the Phone is sold", not "in the location where the Phone was purchased". So that means you can claim your right for the limited warranty in every country the phone is sold.
Click to expand...
Click to collapse
Sure, you can feel free to argue legalese with them. I had to ship a friend's Pixel from Germany here to do the exchange.

If Google offers the phone for sale in a country it will warranty it in that country. If it doesn't offer it in that country you will have to ship it from and to the country it came from.
For example they offer it in India. So you would return it to Google India. That is "where the phone is sold".
If you buy it in Nigeria from the US website you will have to ship it to the US first. The US is "where the phone is sold".
That is how they have always done it. The wording is about where the phone IS sold, not where it is purchased. It refers to availability.

TonikJDK said:
If Google offers the phone for sale in a country it will warranty it in that country. If it doesn't offer it in that country you will have to ship it from and to the country it came from.
For example they offer it in India. So you would return it to Google India. That is "where the phone is sold".
If you buy it in Nigeria from the US website you will have to ship it to the US first. The US is "where the phone is sold".
That is how they have always done it. The wording is about where the phone IS sold, not where it is purchased. It refers to availability.
Click to expand...
Click to collapse
this..
if your country does have google store and pixel is available there then that means you get the warranty here
but if your country doesnt have the phone for sale on google store then you cant get warranty on that country
just like here in the philippines.. there is google store but no pixel 2 or xl
obviously if you purchase the phone from the usa or any country with pixel then you cant contact google store philippines because for sure its not even gonna show up that it is listed because in the first place its not even for sale in the philippines

When Google extended the warranty for 2 years, they also said that the phone comes with a worldwide warranty.
See post from VP of Product Management: https://support.google.com/pixelphone/forum/AAAAb4-OgUsFRyoLZZjXvo/?hl=by

does this mean that the warranty can now be enforced outside of country of purchase ?

Indian Edition onePlus 6 for Ireland use

I am coming to India for one month holidays, I would like to buy onuplus 6 from India use it for one month and bring back to Ireland and use it in Ireland with Irish sim. (there is a price difference of €90 including accessory). Can anyone advise me whether it is a good idea or better to buy from Ireland? Is any quality deference of Indian and Eu version? thanks

Only downside that i can think of is if you want want to claim warranty you will probably have to send it Indian customer support. If you friends in India, you can send it to them, they can claim warranty and send it back to you

laura almeida said:
Only downside that i can think of is if you want want to claim warranty you will probably have to send it Indian customer support. If you friends in India, you can send it to them, they can claim warranty and send it back to you
Click to expand...
Click to collapse
Hi thanks for the reply, I check with the customer support they said if purchased online (oneplus) directly international warranty. My only concern about product quality (most companies produce better quality components to EU).

Irishboss said:
Hi thanks for the reply, I check with the customer support they said if purchased online (oneplus) directly international warranty. My only concern about product quality (most companies produce better quality components to EU).
Click to expand...
Click to collapse
Product quality will be exactly the same.