Related
Hey guys,
So... I bricked my Atrix 2. Like, hard bricked it. Fortunately I am still under warranty. Motorola advised me to send it their repair centre to have it examined. Problem is, it's an Atrix 2, MB865. The phone is only manufactured in America. I'm in the UK. After talking to their customer service, they said if I ship it to them in America, they can't ship it back to the UK. Only a US address. I tried talking it over with Motorola UK, but they said that since they do not manufacture the phone I couldn't give it to them.
Anyone got any suggestions?
-Duzzii
Offer to pay return shipping, or include a pre-paid shipping label they can use to send it back. You'll need their cooperation on this.
Cooperation
post-mortem said:
Offer to pay return shipping, or include a pre-paid shipping label they can use to send it back. You'll need their cooperation on this.
Click to expand...
Click to collapse
Upon using the live chat for customer service, they've concluded by saying I need a US address for them to schedule and repair it. Thanks for the suggestion, I'll try on the phone tomorrow. Until then... are there any alternatives anyone can think of?
Did you buy it in the US?
The only other thing I can think of is that you have to have someone you trust to act as a mediator, perhaps for a fee. There's a risk you'll never get it, and they carry the risk of you telling the the item was lost/damaged.
post-mortem said:
Did you buy it in the US?
The only other thing I can think of is that you have to have someone you trust to act as a mediator, perhaps for a fee. There's a risk you'll never get it, and they carry the risk of you telling the the item was lost/damaged.
Click to expand...
Click to collapse
Bought it on Amazon.com, so it's from the US. The think is, it's still under Motorola's warranty. I would consider using someone as a mediator as I'm kind of out of options.
Did the seller ship it to the UK, or were you in the US when you bought it? If they shipped it to you, then contact the seller.
Seller
post-mortem said:
Did the seller ship it to the UK, or were you in the US when you bought it? If they shipped it to you, then contact the seller.
Click to expand...
Click to collapse
I purchased it from Amazon whilst being in the UK. I have contacted the seller, although it doesn't look like he intends to respond. I'm really out of ideas here...
I assume it's a 3rd party seller on Amazon marketplace. If they don't respond, I think you can contact Amazon directly, at least to put pressure on them to resolve the issue. If sellers behave like bad Craigslist artists, while selling on Amazon, it makes Amazon look bad. I would look into that avenue, 'cause you're running out of options.
Just came across something I'd never heard of, & remembered this thread. There's something called "Package Forwarding," and if you search online, there are loads of companies that do it. Mostly, it's for people who want to buy things from the US, & have it shipped abroad. You'll have to contact some of them to see if they'll fill your need.
Having no personal experience with any if them, though, I can't give any recommendations.
Hope you get this sorted out.
-- Sent from my TouchPad using Communities
post-mortem said:
Just came across something I'd never heard of, & remembered this thread. There's something called "Package Forwarding," and if you search online, there are loads of companies that do it. Mostly, it's for people who want to buy things from the US, & have it shipped abroad. You'll have to contact some of them to see if they'll fill your need.
Having no personal experience with any if them, though, I can't give any recommendations.
Hope you get this sorted out.
-- Sent from my TouchPad using Communities
Click to expand...
Click to collapse
Thank you so much, this seems like it could work. I found a website which allows me to have a physical US address. Only problem is, Motorola require a US phone number while submiting the repair form. I'll try and find a way to sort that out now.
Hi There,
Heading over to Guangzhou city, guangzhou very soon! Just wondering where the best place to buy the N5 is there? I know this place called vgooo.com but their site hasn't listed any prices or news and im asumming many stores already stock this device. I dont mind whether it is black/grey market goods hehe. Cheers!
johno168 said:
Hi There,
Heading over to Guangzhou city, guangzhou very soon! Just wondering where the best place to buy the N5 is there? I know this place called vgooo.com but their site hasn't listed any prices or news and im asumming many stores already stock this device. I dont mind whether it is black/grey market goods hehe. Cheers!
Click to expand...
Click to collapse
You can't buy from Google in China?
Sent from my Nexus 5 using Tapatalk
FuMMoD said:
You can't buy from Google in China?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Unfortunately no, everything Google is blocked in China. :/
johno168 said:
Unfortunately no, everything Google is blocked in China. :/
Click to expand...
Click to collapse
Oh wow that's horrible! There have been users here that somehow get it shipped to a courier in a different country then shipped to them. Hopefully one can help you in your situation. I didn't know about the whole situation with Google in China. Best of luck to you!
Sent from my Nexus 5 using Tapatalk
I live in Shanghai and bought a US version 32GB for 3,000 RMB. I am aware that I won't be able to use LTE in the future, but I wasn't prepared to go for a HK version for near enough the same price and only 16GB.
I bought online from Taobao - http://item.taobao.com/item.htm?spm=a1z10.5.w4002-1856930535.34.1QlftW&id=35735211682 - A reputable seller who throws in a lot of freebies like screen protector, case, extra usb cable etc.
You will need a Chinese bank card to use though.
Otherwise I'm sure there are camera markets in Guangzhou where you can buy imported versions.
FuMMoD said:
Oh wow that's horrible! There have been users here that somehow get it shipped to a courier in a different country then shipped to them. Hopefully one can help you in your situation. I didn't know about the whole situation with Google in China. Best of luck to you!
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Yeah that is an option but it might take a while for shipping! Cheers!
manalicream said:
I live in Shanghai and bought a US version 32GB for 3,000 RMB. I am aware that I won't be able to use LTE in the future, but I wasn't prepared to go for a HK version for near enough the same price and only 16GB.
I bought online from Taobao - http://item.taobao.com/item.htm?spm=a1z10.5.w4002-1856930535.34.1QlftW&id=35735211682 - A reputable seller who throws in a lot of freebies like screen protector, case, extra usb cable etc.
You will need a Chinese bank card to use though.
Otherwise I'm sure there are camera markets in Guangzhou where you can buy imported versions.
Click to expand...
Click to collapse
I've checked on that site before, but was looking for a physical store in Guangzhou City to go to! Hopefully there's a Hong Kong / ROW version because LTE is on 1800mhz here in New Zealand!
Thank you!
Buy from Japan and get it reshipped through jshoppers Tenso.
Or else wait a few days, Google Play HK is rumoured very very soon. Prices will be around HK$3.2k for 16GB and HK$3.6k for 32GB.
For those buying Sony Xperia Z3 and Z3C phones from eBay wholesale sellers, do you get any warranty from Sony? Or this is a done deal, no return kind of thing?
hanime said:
For those buying Sony Xperia Z3 and Z3C phones from eBay wholesale sellers, do you get any warranty from Sony? Or this is a done deal, no return kind of thing?
Click to expand...
Click to collapse
Well, I can't tell you for sure but as soon as I registered both of my D6633 and now the D6603 both have the Warranty Information in there, don't remember the exact date for the D6633 but it was until December 2015, and now my D6603 says valid Until 17/01/2016.
Why it is more than a year? I don't have a clue but I registered my D6603 last Monday (10/21) and it says valid until 17/01/2016, so about 15 months, not bad.
erasat said:
Well, I can't tell you for sure but as soon as I registered both of my D6633 and now the D6603 both have the Warranty Information in there, don't remember the exact date for the D6633 but it was until December 2015, and now my D6603 says valid Until 17/01/2016.
Why it is more than a year? I don't have a clue but I registered my D6603 last Monday (10/21) and it says valid until 17/01/2016, so about 15 months, not bad.
Click to expand...
Click to collapse
That sounds good. Did you buy yours from eBay as well? If so, which seller?
hanime said:
That sounds good. Did you buy yours from eBay as well? If so, which seller?
Click to expand...
Click to collapse
Both are from eBay, the D6603 was the one that listed as $599 when everybody else had it over $740, he sold tons of them, seller is techno.trading.house and the D6633 was from never-msrp.
This is very promising. I bought from the same seller. :]
For those wanting to register their phones: https://account.sonymobile.com
SONY: Thank you. What is the model of your device and your service provider?
ME: Sony Xperia Z3 (D6603) on T-Mobile
SONY: Thank you, we understand that you have a warranty question regarding this device model and the purchase situation, is this correct?
ME: Yes
ME: I bought it from an eBay wholesaler.
SONY: Correct, how may I assist you?
ME: Just wondering about whether you honor warranty for these new devices, even though I bought them from a third party.
ME: I've read in forums you do.
SONY: I understand, we'll be more than glad to assist you regarding this matter.
SONY: In this case, as long as you purchased the device from a Store Seller and you have available a Proof Of Purchase from them, then your warranty can be honoured even though your device is an international model, however, our repair center in the US will address the warranty under US repair policies and your device will be considered a Gray Market phone, meaning that we would not be able to provide you with an estimate turnaround time from the repair facility.
SONY: Have I answered all of your questions today or is there anything else I can help you with?
ME: I registered my device on your website, and it said "Warranty valid until: 17/01/2016". What kind of warranty am I expecting?
SONY: This would be the case for your device as this is the 1 year warranty from date of purchase as long as you conserve the Proof of Purchase.
Click to expand...
Click to collapse
erasat said:
Both are from eBay, the D6603 was the one that listed as $599 when everybody else had it over $740, he sold tons of them, seller is techno.trading.house and the D6633 was from never-msrp.
Click to expand...
Click to collapse
You're so lucky. It's currently listed at $675. The only one cheaper is never-msrp at $665.
This has been discussed a few times on here. The reports range from--
(this is the party I belong to) you're covered with the full 2 yr warranty, but since the phone was manufactured for a different country, they will give no estimated time of return stating that if the phone needs a region specific part it will need time to ship here
all the way to Sony saying it hates it's customers buying phones overseas and will offer zero assistance. I say again that I have had them take a phone in from me and return me a brand new in box unit 30 days later.
erasat said:
Well, I can't tell you for sure but as soon as I registered both of my D6633 and now the D6603 both have the Warranty Information in there, don't remember the exact date for the D6633 but it was until December 2015, and now my D6603 says valid Until 17/01/2016.
Why it is more than a year? I don't have a clue but I registered my D6603 last Monday (10/21) and it says valid until 17/01/2016, so about 15 months, not bad.
Click to expand...
Click to collapse
Where can I see the warranty information ???
pchetan2 said:
Where can I see the warranty information ???
Click to expand...
Click to collapse
http://mysupport.sonymobile.com/us/#/products/1-2159432782
You will need the email address you used for Xperia Care or if you registered with Google or Facebook.
Just contacted Sony and I don't even need to register my phone for the warrant, apparently my phone already came with a 1 year warrant from Sony.
I have the Black Z3 (D6603)
jiggyb21 said:
This has been discussed a few times on here. The reports range from--
(this is the party I belong to) you're covered with the full 2 yr warranty, but since the phone was manufactured for a different country, they will give no estimated time of return stating that if the phone needs a region specific part it will need time to ship here
all the way to Sony saying it hates it's customers buying phones overseas and will offer zero assistance. I say again that I have had them take a phone in from me and return me a brand new in box unit 30 days later.
Click to expand...
Click to collapse
I'm unfortunately in the latter camp with my z2, bought from never-msrp on eBay and am having a really weird screen issue. Sony USA says they won't touch it since the IMEI is from Hong Kong, and Sony HK says they won't since I don't have a bill of sale directly from them showing that it is "Hong Kong officialgoods".
In case you (or anyone) might have input on what's causing my issue (weird, it's like the bottom row of pixels is being taken from the bottom and then displayed at the very top row of the display), here is a short youtube video I uploaded to show what's going on. Factory reset didn't fix it, software repair didn't fix it. Suggestions appreciated. http://youtu.be/BHtR5hylmN4
tom1226 said:
I'm unfortunately in the latter camp with my z2, bought from never-msrp on eBay and am having a really weird screen issue. Sony USA says they won't touch it since the IMEI is from Hong Kong, and Sony HK says they won't since I don't have a bill of sale directly from them showing that it is "Hong Kong officialgoods".
Click to expand...
Click to collapse
I am thinking about picking up a Sony Z3 Compact from the same seller. Is there any way to figure out where the IMEI is from and if Sony will support it, ahead of time?
If its a sealed product and you register it when you get it you should get the basic warranty
I think it's depending on the country you're living in / you're buying the product.
eg. in germany you have a two year warranty enforced by law if you buy from a professional reseller. the law defines what's covered and how to handle. and you have the claim against the seller, not the manufacturer. because the seller is your contractual partner.
but a manufacturer can provide an additional guarantee, which does not affect the legal warranty. this guarantee can be set up by the manufacturer in whatever way he wants to.
Just make sure you get a your region version on eBay.
hanime said:
For those buying Sony Xperia Z3 and Z3C phones from eBay wholesale sellers, do you get any warranty from Sony? Or this is a done deal, no return kind of thing?
Click to expand...
Click to collapse
Are your very lucky. Everytime I end up contact sony support they give me the other story saying they are not able to honor my warranty due it a international model.
Hi, I've found an Indian version but am worried the import tax is gonna be massive...they're selling it for £650 so how can I calculate the import fee?
There are a few online calculators that you can try.
But, at a minimum, you'd pay 20% VAT plus the handling charge - so you're talking ballpark another £140 on top.
Plus, depending on the tariff code for mobile phones, there may be an additional duty on top of that but ti's hard to get a definitive answer about that online.
Hi,
I bought from UK and used a firm on ebay based from Ireland.
If you can just avoid Norway, Switzerland, India and Hong Kong as all will have a lot of import duty.
If you buy from an Irish based company on ebay you pay the conversion rate (Usually on Paypal) and that's it. No import duties.
Lascif said:
Hi,
I bought from UK and used a firm on ebay based from Ireland.
If you can just avoid Norway, Switzerland, India and Hong Kong as all will have a lot of import duty.
If you buy from an Irish based company on ebay you pay the conversion rate (Usually on Paypal) and that's it. No import duties.
Click to expand...
Click to collapse
True but what are the chances of the Irish sellers having the Indian version?
Step666 said:
There are a few online calculators that you can try.
But, at a minimum, you'd pay 20% VAT plus the handling charge - so you're talking ballpark another £140 on top.
Plus, depending on the tariff code for mobile phones, there may be an additional duty on top of that but ti's hard to get a definitive answer about that online.
Click to expand...
Click to collapse
Oh lol **** that
Lascif said:
If you can just avoid Norway, Switzerland, India and Hong Kong as all will have a lot of import duty.
Click to expand...
Click to collapse
That's not entirely correct.
Switzerland, whilst not part of the EU, is part of a larger European Customs Union, meaning that goods imported/exported between Switzerland and the rest of the EU are treated the same as if it were between EU member states.
I'm not sure about Norway but I wouldn't be surprised if the same were true.
Step666 said:
That's not entirely correct.
Switzerland, whilst not part of the EU, is part of a larger European Customs Union, meaning that goods imported/exported between Switzerland and the rest of the EU are treated the same as if it were between EU member states.
I'm not sure about Norway but I wouldn't be surprised if the same were true.
Click to expand...
Click to collapse
When I checked we apparently still had to play customs duty which is still a considerable amount of money.
"Customs Regulations. As mentioned above, because Switzerland is not an active member of the EU, all imported goods have to be customs-cleared. In most cases this mean that you are subject to paying duty on your import from Switzerland, and the amount will vary depending on the specific type of goods you are importing."
Buying from Ireland to the UK is the best bet and is cheaper.
Nikolay1243D said:
True but what are the chances of the Irish sellers having the Indian version?
Click to expand...
Click to collapse
Why Indian version specifically? The EAN of the HK one matches and so is essentially the same phone.
Lascif said:
When I checked we apparently still had to play customs duty which is still a considerable amount of money.
Click to expand...
Click to collapse
Weird, that's the opposite of what I'd found when I looked into it.
I ordered one from Switzerland, so I guess I'll find out soon...
Step666 said:
Weird, that's the opposite of what I'd found when I looked into it.
I ordered one from Switzerland, so I guess I'll find out soon...
Click to expand...
Click to collapse
I'm going by based on the Governments stance on it all.
Sometimes countries will misvalue the item being set or say it's a gift on the shipping information to avoid the duty.
The only times duty is usually charged is when it is truly exported from a place like Switzerland to the UK (It will usually be on the outside of the package)
Also https://www.gov.uk/goods-sent-from-abroad
It mentions that even though other Countries are not in the EU they are in the EEA but it doesn't go both ways. This means for small time consumers they still have to pay import from these non-eu countries.
You may be lucky and have it sent as a gift though.
Lascif said:
Why Indian version specifically? The EAN of the HK one matches and so is essentially the same phone.
Click to expand...
Click to collapse
Cause that one doesnt have the chinese assistant on the left and you dont have to go through hoops to remove the chinese apps/get nova working properly... I guess my best bet is to wait for a month and see if vivo release a true international one.
Nikolay1243D said:
Cause that one doesnt have the chinese assistant on the left and you dont have to go through hoops to remove the chinese apps/get nova working properly... I guess my best bet is to wait for a month and see if vivo release a true international one.
Click to expand...
Click to collapse
Please read my prior posts.
I have a HK Version phone that is International. The phone does not have issues removing any of the chinese apps and like the other international models has Google Assistant instead of the Jovi button.
I have Nova fully working with 0 issues and the phone works flawlessly.
I can post proof or evidence if you want or answer more questions.
Lascif said:
Please read my prior posts.
I have a HK Version phone that is International. The phone does not have issues removing any of the chinese apps and like the other international models has Google Assistant instead of the Jovi button.
I have Nova fully working with 0 issues and the phone works flawlessly.
I can post proof or evidence if you want or answer more questions.
Click to expand...
Click to collapse
Oh really? I just assumed HK=The chinese version
If that's the case then I've seen a couple of HK versions on ebay
Nikolay1243D said:
Oh really? I just assumed HK=The chinese version
If that's the case then I've seen a couple of HK versions on ebay
Click to expand...
Click to collapse
I think there have been a few people have bought ones advertised as 'Hong Kong model' only to find it's the Chinese one with Google Play pre-installed.
Step666 said:
I think there have been a few people have bought ones advertised as 'Hong Kong model' only to find it's the Chinese one with Google Play pre-installed.
Click to expand...
Click to collapse
well we'll find out some time in the future cause I ordered an HK one from ireland
Ugh I ordered last Thursday but the seller is shipping today and says it will take 6-8 days to get to me *rolls eyes*
Yep got the nex s HK today after dpd messed up with the delivery yesterday, can also confirm that is basically the international version
Mine arrived on Friday, didn't get a chance to spend much time with it until today though.
Same story, it actually was the HK version, not just a Chinese one with Google Play installed - EAN on the box matched, no Vivo account needed, most of the Chinese bloat removed.
Spent today ADBing some of the remaining bloat, installing Nova, GCam etc.
Really pleased, seems like a decent successor to my OG Mi Mix.
Something I noticed with gcam is if the hdr isn't on, it would take the picture and then "boil" it 1 second later
Which GCam version are you using?
The one that was recommended in the other thread?
Guys, I don't know... Do I have to pay an import tax from India to the UK? I know that before it was necessary to pay, but I read that today you do not need to pay. I don't think this is true, so I hope you can help me with some tips. I even found an online tax service because recently I have too many issues with taxes. I think this is really very easy and convenient because you just need to message and you will immediately receive the necessary response. In addition, this company has excellent reviews on the account of filing taxes. I hope they will help me.
Hello folks,
I was wondering if US customs hassled anyone when getting phone from HongKong/China through ebay or GearBest.
I am considering some off brand phone. I am not too sure yet if I will get it from Hong Kong or China or through which website. I would like to know if anybody paid more than what was asked at the respective website later due to the customs or something else. Every website says, there 'may' be an additional charge but other things I have gotten, have never been asked for anything more, but this is the first time getting a phone or such electronic device.
Many thanks in advance.
Try this
fuzzychicken said:
Hello folks,
I was wondering if US customs hassled anyone when getting phone from HongKong/China through ebay or GearBest.
I am considering some off brand phone. I am not too sure yet if I will get it from Hong Kong or China or through which website. I would like to know if anybody paid more than what was asked at the respective website later due to the customs or something else. Every website says, there 'may' be an additional charge but other things I have gotten, have never been asked for anything more, but this is the first time getting a phone or such electronic device.
Many thanks in advance.
Click to expand...
Click to collapse
Hi there,
Of course there will be an import charge of every things that gets posted outside the country. However you can buy the phone and then choose DHL and they will cover the import charge too. But there won't be any hidden charges as far as I know.
KIBS2173 said:
Hi there,
Of course there will be an import charge of every things that gets posted outside the country. However you can buy the phone and then choose DHL and they will cover the import charge too. But there won't be any hidden charges as far as I know.
Click to expand...
Click to collapse
Thank you.
Do you have personal experience with this?
I ask because this is not the first order for me that is getting shipped from China or HK. As a matter of fact, some orders have been way more expensive than this and large in size but never have I been charged any customs duty. None of my orders were electronics though, hence I am curious.
With regards to DHL, again do you have experience of this? I don't know why a carrier would pay the customer's customs duty.
Try this
fuzzychicken said:
Thank you.
Do you have personal experience with this?
I ask because this is not the first order for me that is getting shipped from China or HK. As a matter of fact, some orders have been way more expensive than this and large in size but never have I been charged any customs duty. None of my orders were electronics though, hence I am curious.
With regards to DHL, again do you have experience of this? I don't know why a carrier would pay the customer's customs duty.
Click to expand...
Click to collapse
Hi there,
well I bought a phone from the UAE and I had to pay a VAT AT IMPORT 30.31 and an advanced payment 14.50 which a total of 44.81 .
so I was reading my old receipt it said and I quote " the value of the goods and freight must exceed 22 euro in order for VAT to be applied by Customs.
so basically each country has their own importing charge and in Ireland it is 23%. You can find more Details on the DHL website itself and also on any Delivery Service Website.
fuzzychicken said:
Hello folks,
I was wondering if US customs hassled anyone when getting phone from HongKong/China through ebay or GearBest.
I am considering some off brand phone. I am not too sure yet if I will get it from Hong Kong or China or through which website. I would like to know if anybody paid more than what was asked at the respective website later due to the customs or something else. Every website says, there 'may' be an additional charge but other things I have gotten, have never been asked for anything more, but this is the first time getting a phone or such electronic device.
Many thanks in advance.
Click to expand...
Click to collapse
No, no hassle that I know of.
Sent from my LGL84VL using Tapatalk
Try This
Droidriven said:
No, no hassle that I know of.
Sent from my LGL84VL using Tapatalk
Click to expand...
Click to collapse
Hi there,
I will give you an example if you seen the youtuber EVERYTHINGAPPLEPRO he gets his fake iPhones and fake Samsungs from aliexpress and they are all from china and packed by DHL so no there won't be any hassle. EVERY DELIVERY SERVICE CHECK THE CONTENTS THROUGH X-RAY AND SEE IF THERE IS ANY DANGEROUS STUFF IF THERE IS THE COUNTRY WILL REJECT THAT ITEM AND SEND IT BACK TO THE SENDER. HOWEVER SINCE ITS AN ELECTRONIC DEVICE THERE WONT BE ANY PROBLEM