Hey guys,
So... I bricked my Atrix 2. Like, hard bricked it. Fortunately I am still under warranty. Motorola advised me to send it their repair centre to have it examined. Problem is, it's an Atrix 2, MB865. The phone is only manufactured in America. I'm in the UK. After talking to their customer service, they said if I ship it to them in America, they can't ship it back to the UK. Only a US address. I tried talking it over with Motorola UK, but they said that since they do not manufacture the phone I couldn't give it to them.
Anyone got any suggestions?
-Duzzii
Offer to pay return shipping, or include a pre-paid shipping label they can use to send it back. You'll need their cooperation on this.
Cooperation
post-mortem said:
Offer to pay return shipping, or include a pre-paid shipping label they can use to send it back. You'll need their cooperation on this.
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Click to collapse
Upon using the live chat for customer service, they've concluded by saying I need a US address for them to schedule and repair it. Thanks for the suggestion, I'll try on the phone tomorrow. Until then... are there any alternatives anyone can think of?
Did you buy it in the US?
The only other thing I can think of is that you have to have someone you trust to act as a mediator, perhaps for a fee. There's a risk you'll never get it, and they carry the risk of you telling the the item was lost/damaged.
post-mortem said:
Did you buy it in the US?
The only other thing I can think of is that you have to have someone you trust to act as a mediator, perhaps for a fee. There's a risk you'll never get it, and they carry the risk of you telling the the item was lost/damaged.
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Click to collapse
Bought it on Amazon.com, so it's from the US. The think is, it's still under Motorola's warranty. I would consider using someone as a mediator as I'm kind of out of options.
Did the seller ship it to the UK, or were you in the US when you bought it? If they shipped it to you, then contact the seller.
Seller
post-mortem said:
Did the seller ship it to the UK, or were you in the US when you bought it? If they shipped it to you, then contact the seller.
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Click to collapse
I purchased it from Amazon whilst being in the UK. I have contacted the seller, although it doesn't look like he intends to respond. I'm really out of ideas here...
I assume it's a 3rd party seller on Amazon marketplace. If they don't respond, I think you can contact Amazon directly, at least to put pressure on them to resolve the issue. If sellers behave like bad Craigslist artists, while selling on Amazon, it makes Amazon look bad. I would look into that avenue, 'cause you're running out of options.
Just came across something I'd never heard of, & remembered this thread. There's something called "Package Forwarding," and if you search online, there are loads of companies that do it. Mostly, it's for people who want to buy things from the US, & have it shipped abroad. You'll have to contact some of them to see if they'll fill your need.
Having no personal experience with any if them, though, I can't give any recommendations.
Hope you get this sorted out.
-- Sent from my TouchPad using Communities
post-mortem said:
Just came across something I'd never heard of, & remembered this thread. There's something called "Package Forwarding," and if you search online, there are loads of companies that do it. Mostly, it's for people who want to buy things from the US, & have it shipped abroad. You'll have to contact some of them to see if they'll fill your need.
Having no personal experience with any if them, though, I can't give any recommendations.
Hope you get this sorted out.
-- Sent from my TouchPad using Communities
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Click to collapse
Thank you so much, this seems like it could work. I found a website which allows me to have a physical US address. Only problem is, Motorola require a US phone number while submiting the repair form. I'll try and find a way to sort that out now.
Related
Hello there! I live in Argentina I bought a Motorola ATT supposelly "unlocked" by eBay. When the cellphone arrived home and I tried with an Argentina SIM card the phone was locked to ATT.
So I tried to buy an unlock code by eBay but code was not found.
Please can you help me? The imei is: 356693031939442
Really I need your help, it took me month to get the money to buy the phone and now I cant use it.
Thanks in advance!
A
mercadocel said:
Hello there! I live in Argentina I bought a Motorola ATT supposelly "unlocked" by eBay. When the cellphone arrived home and I tried with an Argentina SIM card the phone was locked to ATT.
So I tried to buy an unlock code by eBay but code was not found.
Please can you help me? The imei is: 356693031939442
Really I need your help, it took me month to get the money to buy the phone and now I cant use it.
Thanks in advance!
Click to expand...
Click to collapse
I don't ebay. But couldn't you go through them to get your money back for false advertisment. Anways, good luck and i hope you get it unlocked.
Sent from my Eris using XDA App
I don't know how things work in Argentina, but I know here in the states, if you've been with your carrier long enough you can request an unlock code from them at no charge.
mercadocel said:
Hello there! I live in Argentina I bought a Motorola ATT supposelly "unlocked" by eBay. When the cellphone arrived home and I tried with an Argentina SIM card the phone was locked to ATT.
So I tried to buy an unlock code by eBay but code was not found.
Please can you help me? The imei is: 356693031939442
Really I need your help, it took me month to get the money to buy the phone and now I cant use it.
Thanks in advance!
Click to expand...
Click to collapse
Erisftw is right you should open a Dispute via PAPAL for False Advertising you will be able to get your money back as this is Frowned upon very strongly in ebay,unless you are of course happy with the phone
lufc said:
Erisftw is right you should open a Dispute via PAPAL for False Advertising you will be able to get your money back as this is Frowned upon very strongly in ebay,unless you are of course happy with the phone
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Click to collapse
^^ Exactly what this guy said. CONTACT EBAY RIGHT AWAY!
CALL THEM ON THE PHONE. Say, "Item not as described". Tell them you want to escalate it to a claim. They will tell you to ship the item back and give them a tracking number, also get delivery confirmation. You will get your money back as soon as eBay gets delivery confirmation from the postal service.
Experience: Returned a touch screen acer laptop with dead zone in the touch screen when it was claimed to be 100% working
AND WHEN YOU GET YOUR MONEY BACK... I have 2 Motorola backflips... I bought one unlocked, used it on T-Mobile for 2 days, and then saw AT&T was offering free backflips with new service. So now I'm on AT&T with a free Backflip, but I do have an unlocked Backflip sitting here as well. I'll sell it to you for $280 + shipping, via eBay. I bought it for $290 about 3 weeks ago. You should also use "Bing Cashback" to get 8% cash back on the "Buy it Now". PM me if you're interested.
The Backflip is the hottest phone ever.. Lol. Good choice.
lol i dont know about the backflip being "the hottest phone ever" but i guess to each their own right
If you bought something on eBay but didn't receive it or you received something that's significantly not as described, PayPal Buyer Protection can help.
PayPal Buyer Protection covers eligible transactions for the full purchase price plus original shipping charges. Some purchases -- like vehicles in the Motors category, capital equipment in the Business & Industrial category, and Real Estate -- aren't eligible for PayPal Buyer Protection.
To qualify for PayPal Buyer Protection:
Use PayPal to buy an eligible item on eBay.
Pay for the item with one payment. Items purchased with multiple payments aren't eligible.
Send your payment by clicking the Pay For It button on the eBay invoice or by clicking the Pay Now button on the eBay item page.
Let the seller know there's a problem with the transaction by opening a dispute in the Resolution Center within 45 days of making your payment. Then, escalate the dispute to a claim within 20 days of the date you opened the dispute.
Keep your PayPal account in good standing.
Find out more about PayPal Buyer Protection in our PayPal User Agreement.
You can report your problem in the PayPal Resolution Center or the eBay Resolution Center. Either way, you’ll receive the same coverage.
To find out how to report a problem on eBay, go to eBay and click "Resolution Center" at the bottom of any page.
The fastest way
I am not going to add anything useful to the conversation. BUT....
While the Paypal dispute resolution center is a great thing. I think the fastest and easiest way to go about this is to get a freaking code. He has the phone there, there's no need to reship wait and buy another and so on. That is if he can get a code... That was the question.
Open a dispute, or spend $2.15, its not that expensive
http://cgi.ebay.com/UNLOCK-Code-4-A...tem&pt=LH_DefaultDomain_2&hash=item23086e6c8f
All you guys fail with your comments
I say he should ask him for the $3 to get a unlock code. He will probably say yes to avoid shipping costs of sending it back and the hassle of dealing with a return.
ebay
Hi,
I bought several times in Ebay from Argentina, I opened a dispute once and got my money back, but maybe, in this case, it's better to just unlock the phone in your hands.
Anyway, I'm willing to buy a phone, mainly for internet and email while traveling in Argentina. I want to buy an AT&T blackberry or similar. I know this unlocked phones do work for sms and calling, but I don't know if they work for Email and Internet or 3G: did you unlock your phone? does it work for Internet and Email?
Thanks
as i can see, most of us here went the G1 -> G2 -> Relay way.
unfortunatly i'm sitting here in germany where the Relay is not available. and all attempts importing one so far failed. amazon doesn't have it in stock, ebay sellers don't ship overseas etc.
Can anybody help me aquire such a phone? Either get me one and send it to me or point out a dealer that ships to germany?
Any help would be much appreciated.
Thank you.
kilr00y said:
as i can see, most of us here went the G1 -> G2 -> Relay way.
unfortunatly i'm sitting here in germany where the Relay is not available. and all attempts importing one so far failed. amazon doesn't have it in stock, ebay sellers don't ship overseas etc.
Can anybody help me aquire such a phone? Either get me one and send it to me or point out a dealer that ships to germany?
Any help would be much appreciated.
Thank you.
Click to expand...
Click to collapse
you have 3 options
1) negri electronics (they are trustworthy, i got my doubleshot from them)
2) canada gsm (never tried, and you gotta mail them to sort out the international shipping stuff before you order)
3) ebay
of course, going with ebay is the less expensive but the most risky option. i got my relay from ebay, i had to camp ebay.com for a while and message all the people that had a good auction open (try to stay away from fishy stuff that may be stolen or just a scam) and ask if they would ship oversea.
most of them do not, but some do, it's just a matter of patience.
keep in mind that you will have to pay the duties for importing goods, and they will probably be quite hefty, hovering around ~100€ if you go with a shop like negri electronics
Braccoz said:
you have 3 options
1) negri electronics (they are trustworthy, i got my doubleshot from them)
2) canada gsm (never tried, and you gotta mail them to sort out the international shipping stuff before you order)
3) ebay
of course, going with ebay is the less expensive but the most risky option. i got my relay from ebay, i had to camp ebay.com for a while and message all the people that had a good auction open (try to stay away from fishy stuff that may be stolen or just a scam) and ask if they would ship oversea.
most of them do not, but some do, it's just a matter of patience.
keep in mind that you will have to pay the duties for importing goods, and they will probably be quite hefty, hovering around ~100€ if you go with a shop like negri electronics
Click to expand...
Click to collapse
The main reason why ebay sellers don't ship overseas, is due to customs and shipping. USPS Express mail, is the only way you can ship internationally with tracking. But some countries simply won't allow those shipments.
And the hassle of dealing with problems if something goes wrong...
Sent from my Captivate Glide
thanks for the 2 shops. i will look into it
i do a lot of international trading via ebay, but rarely with the US. but do i get this straight: in a country as large as the United States there is just one carrier which offers sending insured parcels overseas??? hard to believe...
Sent from my HTC Vision using xda app-developers app
gtmaster303 said:
The main reason why ebay sellers don't ship overseas, is due to customs and shipping. USPS Express mail, is the only way you can ship internationally with tracking. But some countries simply won't allow those shipments.
And the hassle of dealing with problems if something goes wrong...
Sent from my Captivate Glide
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Click to collapse
this is incorrect information.
first of all, customs duties will be paid by the buyer when he receives the package. the seller won't even know how much will be paid.
second, you can ship overseas with any major courier like FedEx (i recommend), UPS, DHL and of course USPS which will then be handled by your local postal service.
about stuff going wrong (in the shipment phase) there isn't much if you pay with paypal and make sure the shipping is made via a trustworthy courier with a tracking number.
of course after you have got the phone, you'd be on your own if it has some problems but if you do it right the shipment shouldn't be that much of an issue
negri was out of stock so i just placed an order with canadagsm. camping ebay didn't work for me since i've already tried that one for some weeks.
as the story continues, i will post updates as others might be faced with the same situation
kilr00y said:
negri was out of stock so i just placed an order with canadagsm. camping ebay didn't work for me since i've already tried that one for some weeks.
as the story continues, i will post updates as others might be faced with the same situation
Click to expand...
Click to collapse
What about a service like SHIPITO?
I am from Czech Rep and have a luck that many of my colleagues are flying to US on regular basis but this service could be used just for this very special purpose.
@fantomex:
yeah.. i stumbled over services like that and i'm considering it.
about canadagsm: i wrote a couple of mails with them back and forth about shipping and conditions and after everything was sorted out i told them that i would like to order. no answer from them now for 2 days. seems like it's back to the drawing board. :-/
found an ebay-seller who's willing to ship to germany, but auction is still up for 3 days... and dunno how that will turn out.
anybody can suggest more online stores that will ship to germany? spend an hour or two torturing google and co but it's hard getting any results since search results are filtered by location. and i guess i cannot deny my german IP ^ ^
found a couple of phone stores but they were either out of stock of didn't have the Relay listed at all.
weird that canadagsm stopped responding. anyway negri has written on its site that it is on backorder, and that they usually ship backordered items within few work days (they probably will just buy a phone then unlock and ship it) so i think you can try and ask them.
if you wanna go the ebay way, make sure you buy a perfect (mint) condition phone, no bad imei, and that the seller will ship with tracking to you. (and, ofc, paypal payment)
yeah.. it's weird about canadagsm.. took them an hour to reply to the initial mail. but now: nothing. already re-sent the mail twice..
will contact negri when i get home since the phone on ebay dissapeared without a trace all of a sudden..
Sent from my HTC Vision using xda app-developers app
Hi
Ebay india has a sevice called 'global easybuy'. One can buy anything from ebay usa (irrespective of the seller ships internationally or not) and ebay will deliver to your doorstep. Shipping, customs etc charges are included at the time of payment and are quite nominal. Look for 'global easy buy' on ebay germany. Hope they have this service.
negri said: "we don't know. check our website for updates"...
i have found some forwarding services, but i don't feel to comfortable with it. none of them i ever heard of. don't consider it to be too safe at all with another anonymous person in the middle.
i'm on an ebay auction again atm which will end tomorrow. maybe i get lucky.
Sent from my HTC Vision using xda app-developers app
hint: *cough* jbidwatcher *cough*
I'll ship you one if you paypal me the funds and agree not to sue me if the post office loses it. PM me.
thanks for the offer, nardholio, but i've got lucky on ebay. cell was $305, shipping was $45 via usps... and other means of shipping were clearly un-affordable.
brand new and sealed... and locked ^ ^ but that should be the least problem
let's see what the custom fee will be...
5 days and it made it to san francisco so far.. i guess that's why they call it "snail mail" ^ ^
it's here up and running cm10.1
spent another 50eur on customs. but... worth it
Sent from my SGH-T699 using xda app-developers app
OX Mobile Spy
I personally still relatively tend to eBay shopping, everything went smoothly, you can try.
I bought a Lenovo K900 valued 350 USD and they sent me a fake tracking number.
When I started complaining, the told that the are going to resent it or refund me.
Until now nothing happened. Unfortunately, I closed the paypal dispute so I can not claim my money back.
Bottom line. Even if you had bought in the past some products from Focalprice and the sent them well, DO NO BUY FROM THEM AGAIN.
It is more than probable that they will stole your money.
AND NEVER CLOSE PAYPAL DISPUTE.
lesson learned...
I hope you will get your money back, I know that some smartphones from other sellers where stuck at their customs and returned to the stores, maybe this is the case with you order too? .
No It is not such a case.
The tracking number was fake. I checked it to the Singapore Post web site and it was not existing.
Xperia-Ray said:
lesson learned...
I hope you will get your money back, I know that some smartphones from other sellers where stuck at their customs and returned to the stores, maybe this is the case with you order too? .
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Click to collapse
Sorry, but xda is not the place to air out your customer service issues with Focalprice. You need to take that up with them, paypal, or your local anti-fraud authorities.
Thanks!
Hello folks,
I was wondering if US customs hassled anyone when getting phone from HongKong/China through ebay or GearBest.
I am considering some off brand phone. I am not too sure yet if I will get it from Hong Kong or China or through which website. I would like to know if anybody paid more than what was asked at the respective website later due to the customs or something else. Every website says, there 'may' be an additional charge but other things I have gotten, have never been asked for anything more, but this is the first time getting a phone or such electronic device.
Many thanks in advance.
Try this
fuzzychicken said:
Hello folks,
I was wondering if US customs hassled anyone when getting phone from HongKong/China through ebay or GearBest.
I am considering some off brand phone. I am not too sure yet if I will get it from Hong Kong or China or through which website. I would like to know if anybody paid more than what was asked at the respective website later due to the customs or something else. Every website says, there 'may' be an additional charge but other things I have gotten, have never been asked for anything more, but this is the first time getting a phone or such electronic device.
Many thanks in advance.
Click to expand...
Click to collapse
Hi there,
Of course there will be an import charge of every things that gets posted outside the country. However you can buy the phone and then choose DHL and they will cover the import charge too. But there won't be any hidden charges as far as I know.
KIBS2173 said:
Hi there,
Of course there will be an import charge of every things that gets posted outside the country. However you can buy the phone and then choose DHL and they will cover the import charge too. But there won't be any hidden charges as far as I know.
Click to expand...
Click to collapse
Thank you.
Do you have personal experience with this?
I ask because this is not the first order for me that is getting shipped from China or HK. As a matter of fact, some orders have been way more expensive than this and large in size but never have I been charged any customs duty. None of my orders were electronics though, hence I am curious.
With regards to DHL, again do you have experience of this? I don't know why a carrier would pay the customer's customs duty.
Try this
fuzzychicken said:
Thank you.
Do you have personal experience with this?
I ask because this is not the first order for me that is getting shipped from China or HK. As a matter of fact, some orders have been way more expensive than this and large in size but never have I been charged any customs duty. None of my orders were electronics though, hence I am curious.
With regards to DHL, again do you have experience of this? I don't know why a carrier would pay the customer's customs duty.
Click to expand...
Click to collapse
Hi there,
well I bought a phone from the UAE and I had to pay a VAT AT IMPORT 30.31 and an advanced payment 14.50 which a total of 44.81 .
so I was reading my old receipt it said and I quote " the value of the goods and freight must exceed 22 euro in order for VAT to be applied by Customs.
so basically each country has their own importing charge and in Ireland it is 23%. You can find more Details on the DHL website itself and also on any Delivery Service Website.
fuzzychicken said:
Hello folks,
I was wondering if US customs hassled anyone when getting phone from HongKong/China through ebay or GearBest.
I am considering some off brand phone. I am not too sure yet if I will get it from Hong Kong or China or through which website. I would like to know if anybody paid more than what was asked at the respective website later due to the customs or something else. Every website says, there 'may' be an additional charge but other things I have gotten, have never been asked for anything more, but this is the first time getting a phone or such electronic device.
Many thanks in advance.
Click to expand...
Click to collapse
No, no hassle that I know of.
Sent from my LGL84VL using Tapatalk
Try This
Droidriven said:
No, no hassle that I know of.
Sent from my LGL84VL using Tapatalk
Click to expand...
Click to collapse
Hi there,
I will give you an example if you seen the youtuber EVERYTHINGAPPLEPRO he gets his fake iPhones and fake Samsungs from aliexpress and they are all from china and packed by DHL so no there won't be any hassle. EVERY DELIVERY SERVICE CHECK THE CONTENTS THROUGH X-RAY AND SEE IF THERE IS ANY DANGEROUS STUFF IF THERE IS THE COUNTRY WILL REJECT THAT ITEM AND SEND IT BACK TO THE SENDER. HOWEVER SINCE ITS AN ELECTRONIC DEVICE THERE WONT BE ANY PROBLEM
I am from Nigeria, I bought a Google pixel 7 pro from eBay after signing the bid for 500$
I contacted the seller if the phone was under contract, and his respond was "no".
I have been trying to unlock the phone, I called T-Mobile but they refuse to unlock the phone.
I cannot refund the phone because I already shipped it to Nigeria where I live and I am no longer able to contact the seller as the business seems concluded.
Please, I really need help to unlock this phone because the phone will be useless in my hand if not unlocked.
I spent a total of 620$ after tax and shipping.
I will be supper grateful if I can be helped.
Thank you .
Sounds like the phone was not paid off by the seller or it was stolen which would explain why T-Mobile refuses to help you.
If thats the case the phone is most likely blacklisted in which case there is nothing you can do.
Paul_Deemer said:
Sounds like the phone was not paid off by the seller or it was stolen which would explain why T-Mobile refuses to help you.
If thats the case the phone is most likely blacklisted in which case there is nothing you can do.
Click to expand...
Click to collapse
I did a search using the imei number, kindly find attached.
princejeadi said:
I did a search using the imei number, kindly find attached.
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Click to collapse
Two Key things I see there are Plan ID and Loan ID.
Is there anything I can do ?
I have the eBay receipt that is verifiable...
If there is a way to make this phone work, I will be grateful.
princejeadi said:
Is there anything I can do ?
I have the eBay receipt that is verifiable...
If there is a way to make this phone work, I will be grateful.
Click to expand...
Click to collapse
I believe the only option would be for the seller to pay off the loan at T-Mobile, which they're never gonna do, or to return it.
Those are your two options. There is nothing more that can be done. You're screwed as far as the phone is concerned.
However, you can open a case with eBay.
Open ebay or PayPal case
If item was advertised as unlocked you should get your money back.
mackdacre said:
I believe the only option would be for the seller to pay off the loan at T-Mobile, which they're never gonna do, or to return it.
Those are your two options. There is nothing more that can be done. You're screwed as far as the phone is concerned.
However, you can open a case with eBay.
Click to expand...
Click to collapse
Thank you very much, let me do that
Thank you very much, I have contacted eBay, they wade into the issue and thereafter refunded me the complete money that I used for purchase, however, they left the phone with me.
Nothing lost, I got my money back and I have the locked phone for taking pictures and videos.
Thanks
princejeadi said:
Thank you very much, I have contacted eBay, they wade into the issue and thereafter refunded me the complete money that I used for purchase, however, they left the phone with me.
Nothing lost, I got my money back and I have the locked phone for taking pictures and videos.
Thanks
Click to expand...
Click to collapse
Fantastic. Glad to hear it. Thanks for updating us.