Was looking at a good deal on a used one here local. What is the warrenty and can it be transferred to me a new owner? It is 2 mths old? Thanks Kindly.. sorry for mis typing in the title..Dang..
melax1 said:
Was looking at a good deal on a used one here local. What is the warrenty and can it be transferred to me a new owner? It is 2 mths old? Thanks Kindly..
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Samsung's warranty terms vary by country. Generally they are more concerned that it was purchased from an authorized reseller. If someone buys a Samsung product to give as a gift for example it would be silly for them to say the warranty only applies to the gift giver and not the recipient. If who you are buying it from can provide you with the original receipt and if they bought it from an authorized reseller you should be fine. If you can't get a receipt and/or it wasn't purchased from an authorized reseller you'll definitely have a problem should it need repair under warranty.
BarryH_GEG said:
Samsung's warranty terms vary by country. Generally they are more concerned that it was purchased from an authorized reseller. If someone buys a Samsung product to give as a gift for example it would be silly for them to say the warranty only applies to the gift giver and not the recipient. If who you are buying it from can provide you with the original receipt and if they bought it from an authorized reseller you should be fine. If you can't get a receipt and/or it wasn't purchased from an authorized reseller you'll definitely have a problem should it need repair under warranty.
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Thank you for your reply.
Related
Still with the GB update, eagles blood rom, and CM7 rom I still am getting reboots and SOD. I chatted with them and seems like I'm SOL with warranty on the phone since I got the phone off craigslist and not an authorized reseller.
Every LG phone and device has a one year limited warranty which starts from the date of purchase, or original purchase (If it was a replacement that is), unless you purchased a refurbished phone which has only 90 days of warranty. If you would need to send the phone or device to LG, we will perform a cover to cover check on the device to see what the issue is, if our technicians find that the issue is caused by any type of physical, liquid, or cosmetic damage on the device then fees will be applied, at this point you will be notified via email or through a phone call before doing any repairs. As well, this warranty will not cover the device if it was purchased through a non authorized LG dealer, such as E-bay, newegg, craiglist, etc…; if our technicians determine that the issue is a manufacturer’s defect, the device will be repaired or replaced by a certified refurbish unit. This process has a turn around time of 5 to 7 business days, from the day that our technicians start working on your device.
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Has anyone had any luck with warranty through LG or even T-mobile when they didn't get it from an authorized re seller?
Horsey said:
Still with the GB update, eagles blood rom, and CM7 rom I still am getting reboots and SOD. I chatted with them and seems like I'm SOL with warranty on the phone since I got the phone off craigslist and not an authorized reseller.
Has anyone had any luck with warranty through LG or even T-mobile when they didn't get it from an authorized re seller?
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Samsung has the exact same policy. Before repair, they ask for an invoice and a credit card statement if the invoice is questionable. They also have a s/n database to track which phones were shipped to which dealer to match against the invoice. The manufacturers take the authorized retailer thing pretty seriously.
Try contacting the seller to assist you with this or ask him where he got it from. Tell LG you paid cash or were given the item as a gift from a now deceased family member.
Tell them the device was purchased though an authorized dealer and then was given to you or sold to you by a friend. Does friend count as Craigslist or Ebay?
Newegg isn't a authoized seller?
Sistum Id said:
Try contacting the seller to assist you with this or ask him where he got it from. Tell LG you paid cash or were given the item as a gift from a now deceased family member.
Tell them the device was purchased though an authorized dealer and then was given to you or sold to you by a friend. Does friend count as Craigslist or Ebay?
Newegg isn't a authoized seller?
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I bought my g2x from CL, "bricked" it through lg update tool. Got a free new replacement from tmobile.
jdaclutch said:
I bought my g2x from CL, "bricked" it through lg update tool. Got a free new replacement from tmobile.
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more info?
you do this in store? did they ask you for proof of purchase?
I've already looked around here and elsewhere and have not found an answer to my question, but hopefully someone here knows the answer. Some quick background info:
I'm from the US but I live primarily in Europe (specifically Austria) and want to get a Nexus 5 for my girlfriend. Unfortunately I am a bit concerned about the warranty situation. Obviously Google will not honor the warranty on the device in Austria, but will LG? I haven't called LG's Austrian support line yet (since it's a Sunday) but perhaps someone here can let me know and help me avoid sitting on hold for who knows however long.
Thanks in advance for any assistance you can provide!
Hi, I've contacted Google in that case already.
The thing is: Google and LG warranty policy is not the same.
Sadly if you buy N5 from a GP Store you're stuck with a warranty available only in the country where you bought it via GPS. That is what they wrote:
"LG's policy is different than Google's Policy.
If you would like to utilize LG's repair services, you are more than welcome to do so.
As far as an advanced replacement from us, warranty replacement service from Google is only provided within the country from which your device was originally purchased.
Again, if you want to get your Nexus 5 repaired by LG you can do so but it would be at your own expense. "
I asked about sending device from my home country and if they will send it back:
"At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase."
There is an option to "transfer" warranty to someone in US:
Or, if the warranty is still under your friend's name, since they were the purchaser, you can send the Nexus 5 back to them in the US and they can contact us about a replacement. If the warranty is not still under their name, you can send it to anyone you know in the US, and they can call us, and we can transfer the warranty to them. They can then take care of the replacement, and send you the new device once they have it.
When you buy a device from LG in EU, warranty is available in every country in EU, contrary to devices from GPS.
Hope it helped
dvdfan said:
Hi, I've contacted Google in that case already.
The thing is: Google and LG warranty policy is not the same.
Sadly if you buy N5 from a GP Store you're stuck with a warranty available only in the country where you bought it via GPS. That is what they wrote:
"LG's policy is different than Google's Policy.
If you would like to utilize LG's repair services, you are more than welcome to do so.
As far as an advanced replacement from us, warranty replacement service from Google is only provided within the country from which your device was originally purchased.
Again, if you want to get your Nexus 5 repaired by LG you can do so but it would be at your own expense. "
I asked about sending device from my home country and if they will send it back:
"At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase."
There is an option to "transfer" warranty to someone in US:
Or, if the warranty is still under your friend's name, since they were the purchaser, you can send the Nexus 5 back to them in the US and they can contact us about a replacement. If the warranty is not still under their name, you can send it to anyone you know in the US, and they can call us, and we can transfer the warranty to them. They can then take care of the replacement, and send you the new device once they have it.
When you buy a device from LG in EU, warranty is available in every country in EU, contrary to devices from GPS.
Hope it helped
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Thanks, that did help. Maybe we'll buy the device via Germany then... having a warranty would be nice.
I bought a Lenovo K900 valued 350 USD and they sent me a fake tracking number.
When I started complaining, the told that the are going to resent it or refund me.
Until now nothing happened. Unfortunately, I closed the paypal dispute so I can not claim my money back.
Bottom line. Even if you had bought in the past some products from Focalprice and the sent them well, DO NO BUY FROM THEM AGAIN.
It is more than probable that they will stole your money.
AND NEVER CLOSE PAYPAL DISPUTE.
lesson learned...
I hope you will get your money back, I know that some smartphones from other sellers where stuck at their customs and returned to the stores, maybe this is the case with you order too? .
No It is not such a case.
The tracking number was fake. I checked it to the Singapore Post web site and it was not existing.
Xperia-Ray said:
lesson learned...
I hope you will get your money back, I know that some smartphones from other sellers where stuck at their customs and returned to the stores, maybe this is the case with you order too? .
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Sorry, but xda is not the place to air out your customer service issues with Focalprice. You need to take that up with them, paypal, or your local anti-fraud authorities.
Thanks!
Has anyone from Australia or a country which the OPO does not ship to successfully done a RMA with OnePlus? Mine's currently been approved and verified now, and I'm wondering how this is actually done.
Will they pay for Aus -> China or would I have to pay for shipping back to my mail forwarder for collection there?
Any info would be greatly appreciated.
As far as I know you have to pay for all of the shipping back to OnePlus. This is standard whether you're in a launch country or not. This is where it stings a bit because the shipping from Australia to China can cost quite a bit.
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timmaaa said:
As far as I know you have to pay for all of the shipping back to OnePlus. This is standard whether you're in a launch country or not. This is where it stings a bit because the shipping from Australia to China can cost quite a bit.
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Ouch, oh well I guess I should be thankful to get through the RMA process in less than a month. Oh well, new phone comes out of it so I can't complain too much. Thanks man.
timmaaa said:
As far as I know you have to pay for all of the shipping back to OnePlus. This is standard whether you're in a launch country or not. This is where it stings a bit because the shipping from Australia to China can cost quite a bit.
Transmitted via Bacon
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That is incorrect.
I can't speak for an RMA that originates in Australia, but my RMA process was fairly smooth from the US. There are no TNT locations near me, so UPS picked up my package, and delivered it to TNT in New Jersey. OnePlus will cover up to a $30 shipping cost through TNT. They will also provide you a UPS shipping label.
etm124 said:
That is incorrect.
I can't speak for an RMA that originates in Australia, but my RMA process was fairly smooth from the US. There are no TNT locations near me, so UPS picked up my package, and delivered it to TNT in New Jersey. OnePlus will cover up to a $30 shipping cost through TNT. They will also provide you a UPS shipping label.
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If you have a look at some of the documented experiences from other people, your experience is the exception to the rule.
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Do not accept to pay for their shipping. These scummbags ship you a faulty device and they expect you to pay to ship it back to a destination that is different from the one they shipped it out. Open paypal case if you have to.
etm124 said:
That is incorrect.
I can't speak for an RMA that originates in Australia, but my RMA process was fairly smooth from the US. There are no TNT locations near me, so UPS picked up my package, and delivered it to TNT in New Jersey. OnePlus will cover up to a $30 shipping cost through TNT. They will also provide you a UPS shipping label.
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This was not the case for me but I was shipping from the US to their warehouse in Hong Kong. OPO claims they pay for the first $30USD. I used the carrier they chose which was TNT and everything worked fine. Package was returned in 3 days and received my new (albeit faulty new device) in 2 days.
jlevy73 said:
This was not the case for me but I was shipping from the US to their warehouse in Hong Kong. OPO claims they pay for the first $30USD. I used the carrier they chose which was TNT and everything worked fine. Package was returned in 3 days and received my new (albeit faulty new device) in 2 days.
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So you did, or did not have to pay for shipping?
Mine also had to go back to Hong Kong.
etm124 said:
So you did, or did not have to pay for shipping?
Mine also had to go back to Hong Kong.
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jlevy73 said:
This was not the case for me but I was shipping from the US to their warehouse in Hong Kong. OPO claims they pay for the first $30USD. I used the carrier they chose which was TNT and everything worked fine. Package was returned in 3 days and received my new (albeit faulty new device) in 2 days.
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Why do you people accept to ship it to china, when item shipped out from cali?
oneplus said:
Why do you people accept to ship it to china, when item shipped out from cali?
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Why would I presumably delay the RMA process even more by not following the instructions?
etm124 said:
Why would I presumably delay the RMA process even more by not following the instructions?
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What instructions? You know the definition of the word return?
oneplus said:
What instructions? You know the definition of the word return?
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The instructions that they provided in the email, and in the paperwork in your account.
You're going to blindly send the device back to Rosemead and expect them to process it in a timely manner? Right.
etm124 said:
So you did, or did not have to pay for shipping?
Mine also had to go back to Hong Kong.
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According to their own warranty policy you should not have to
Warranty Policy
OnePlus phones purchased on oneplus.net come with a limited warranty of 1 year starting from the date of delivery. Some OnePlus accessory products carry different warranty periods due to the nature of the product's design, manufacture or expected use.
Unless otherwise specified, this warranty covers the hardware components of the Product as originally supplied and does not cover, or partially covers software, consumable items, or accessories even if packaged or sold together with the Product.
The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, present your original Proof of Purchase (invoice), model and serial number of the product, and photo evidence of the product’s defects to OnePlus Customer Service atsupport.oneplus.net.
Any repair and replacement service covered by warranty, along with shipping and handling, will be free within the first 1-year period.
OnePlus may use rebuilt, reconditioned or new parts and components when repairing any product. Alternatively, we may replace the defective product entirely with a rebuilt, reconditioned or new OnePlus product.
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Source: https://oneplus.net/privacy-and-legal
This isn't the case for many people though.
Transmitted via Bacon
timmaaa said:
According to their own warranty policy you should not have to
Source: https://oneplus.net/privacy-and-legal
This isn't the case for many people though.
Transmitted via Bacon
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Haha I just got my instructions to send it back... to the UK... Do you think I should ask them to pay for some of the shipping?
Kerjifire said:
Haha I just got my instructions to send it back... to the UK... Do you think I should ask them to pay for some of the shipping?
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I'd be asking for them to pay for all of it. It states very clearly in their own warranty statement that the entire warranty process should be free for the consumer.
Transmitted via Bacon
timmaaa said:
I'd be asking for them to pay for all of it. It states very clearly in their own warranty statement that the entire warranty process should be free for the consumer.
Transmitted via Bacon
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Haha yeah they want me to use a courier, which is upwards of $60 from Australia. They are so paying for shipping haha bloody hell
Alright, so they ended giving me the wrong address and I had to send it to Hong Kong which cost about $50. I'm gonna try ask for that money back after they've shipped my phone just in case... xD. That took 2 days to arrive which is pretty good, and 3 days for them to actually process once there. To their credit, this was over the weekend so those 3 days can be half excused. They have just shipped my replacement phone to my US address.
So all up it took about 2 months to complete my RMA. Just a heads up to anyone willing to go through it...
Initiated on the 12/10/14 replacement package shipped on the 8/12/14.
It was mentioned on the website that a receipt is needed. If I buy it from China, what do I need for warranty?
If you don't have the receipt, oppo will count 91 days from the manufactured date as the purchase date.
unloaded1 said:
If you don't have the receipt, oppo will count 91 days from the manufactured date as the purchase date.
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Will they reject the warranty of the phone if I buy it online which is not an official authorized seller from OPPO? Thanks.
If your device don't qualify, you can still pay to repair it, just like any older oppo phone that is in the international warranty category but is currently out of warranty. Whether Oppo honors the phone you have recently purchased online for a free repair, you will probably need to contact them directly.