No sim error and no wifi - HTC U11 Questions & Answers

Hi, for some reason my wife's U11 just decided to stop working - but only the sim and wifi. The no sim message shows and wifi won't turn on. I've reset network settings and have gone as far as a complete factory reset to no avail. It seems to me to be a hardware issue, so I'd like to know if there is anything else I might be able to try? I'm out of ideas, and if it truly is a hardware fault, then that kinda sucks, but oh well. It was a nice phone while it lasted...
I should add that bluetooth still works.

Nejums said:
Hi, for some reason my wife's U11 just decided to stop working - but only the sim and wifi. The no sim message shows and wifi won't turn on. I've reset network settings and have gone as far as a complete factory reset to no avail. It seems to me to be a hardware issue, so I'd like to know if there is anything else I might be able to try? I'm out of ideas, and if it truly is a hardware fault, then that kinda sucks, but oh well. It was a nice phone while it lasted...
I should add that bluetooth still works.
Click to expand...
Click to collapse
same issue for me too please help

i have the same problem...ziocan...

I have also the same error. It's really curious that we all have the same fault.... I've unlocked the bootloader now and will try to Flash everything new. maybe it'll help..

DtwoK376 said:
I have also the same error. It's really curious that we all have the same fault.... I've unlocked the bootloader now and will try to Flash everything new. maybe it'll help..
Click to expand...
Click to collapse
This is starting to get interesting. If you have any updates, please let us know.

I've managed to downgrade it now to Android 8.0. Same issue.
I don't want to believe that this is a hardware fault. But it really seems to be...
Maybe its the antenna? I don't know. MAybe I'm going to root it and flash a custom rom and Wifi repair app.
But It really think there's an hardware defect for now..

DtwoK376 said:
I've managed to downgrade it now to Android 8.0. Same issue.
I don't want to believe that this is a hardware fault. But it really seems to be...
Maybe its the antenna? I don't know. MAybe I'm going to root it and flash a custom rom and Wifi repair app.
But It really think there's an hardware defect for now..
Click to expand...
Click to collapse
That's super interesting to me. Do you know when it happened to you? It really feels quite coincidental to have this happen to a few people.

It happened just 2-3 month ago. First I wasn't able to turn the phone on cause of the WLAN issue. Cause my phone space was locked I wasn't able to authorize myself cause of the disabled connection. After a few tries I put my Sim card inside the phone, and it connected and I could authorize and disable this memory lock. But afterwards it never worked again with my sim card. It seems like it wouldn't even recognize my Sim Card. No Pin question or symbol at the upper front of the display. Nothing. It's really werid and annoying, that something like this happens. I can't believe that it's hardware related.. How would it be possilbe that it's hardawrare related and whe have suddenly the same problems nearly the same time...

I should note that my wife has had her screen replaced before (she dropped the phone and it basically cracked all over). Have you replaced yours?

Yes I replaced mine too. But nevermind I had that issues before. My phone ran all well with cracked screen and one day I had that issues... So I changed my screen in the hope it would fix it.

DtwoK376 said:
Yes I replaced mine too. But nevermind I had that issues before. My phone ran all well with cracked screen and one day I had that issues... So I changed my screen in the hope it would fix it.
Click to expand...
Click to collapse
I'm wondering if it will be a more widespread problem. I'm going to try and get in touch with HTC and see what they have to say. Will update if I hear back from them.

Okay, that would be great. But I don't have high expectations that they'll answer. Due to the fact that they have stopped there smartphone section for now and no more official updates and stuff like that.
But let's hope die at least...

I have exactly the same issue. It happened yesterday. It was just there, sitting on my desk, one minute it was working and I was checking my e-mail, the next one it was not. The phone now detects no SIM card and if I try to enable wi-fi it just hangs in "enabling" status for some time until it gives up and disables it again. I am not 100% sure, but I think I also had a short time in which wifi was no longer working and the SIM connection still was, I remember seeing the 4G logo and maybe I even browsed the internet for a short while. By the way, I have not replaced my screen. Now I know that I can probably spare myself the hassle of doing a hard reset.
It is really suspicious that this weird problem is happening to several people within a short time frame. It would be cool to hear if HTC has anything to say, but I am also not expecting anything from them now, especially for a phone which is out of warranty.
In case it can help, as the author reported, bluetooth still works and it is possible to connect the phone to the internet using bluetooth tethering on another phone (the good old M8 helped here ). This doesn't solve the issue, but is much better than nothing, most apps will work and it is easier to make a controlled migration to another phone.

Any news here?

Same issue here!!! Help!!!
Nejums said:
Hi, for some reason my wife's U11 just decided to stop working - but only the sim and wifi. The no sim message shows and wifi won't turn on. I've reset network settings and have gone as far as a complete factory reset to no avail. It seems to me to be a hardware issue, so I'd like to know if there is anything else I might be able to try? I'm out of ideas, and if it truly is a hardware fault, then that kinda sucks, but oh well. It was a nice phone while it lasted...
I should add that bluetooth still works.
Click to expand...
Click to collapse
Same issue here!!! Help!!!

I have the same issue with a U11+ bought in Germany (I know, other model but hey). I have tried using the other sim slot and using another (definitely working) sim. WiFi doesn't work either. My phone has no visible damage (not even scratches) and no parts were replaced. I can't remember it ever getting wet either. For me it stopped working on 2. of September.

Sorry guys. HTC were really slack at getting back to me, and unfortunately they want me to send the phone in to get it inspected. I know it's out of warranty and since my wife is well and truly into her Huawei P30, this phone is unfortunately going to just have to remain this way. Sorry for not having any better info.

The same issue I am facing now. No SIM CARD Detected and WiFi isn't connecting.
What things I have tried doing so far?
1.) Factory Reset - 3 times.
2.) TWRP Based RUU Restores ( 2 possible versions tried )
3.) Tried Restoring zip based restore
4.) Did a Full Internal + External SD Card Wipe and then flashed RUU.
5.) Restored stock ROM.
Nothing is working at all.
Now, Trying to do S-OFF but as the phone itself is not booting into a normal OS, I cannot install Sunshine app and proceed. Help needed, at least in getting the OS to work.
Thank You.

[email protected] said:
The same issue I am facing now. No SIM CARD Detected and WiFi isn't connecting.
What things I have tried doing so far?
1.) Factory Reset - 3 times.
2.) TWRP Based RUU Restores ( 2 possible versions tried )
3.) Tried Restoring zip based restore
4.) Did a Full Internal + External SD Card Wipe and then flashed RUU.
5.) Restored stock ROM.
Nothing is working at all.
Now, Trying to do S-OFF but as the phone itself is not booting into a normal OS, I cannot install Sunshine app and proceed. Help needed, at least in getting the OS to work.
Thank You.
Click to expand...
Click to collapse
It seems there's no way without replacing hardware to fix it. But if we don't know what causes this error we cannot proceed.
I tried the same things as you did. Also unlocked bootloader. My device is starting but I cannot proceed to the main menue cause of no internet connection. I'd love to try a custom rom. That's the only thing missing.
Also if the phone is rooted there are WIFI Error fixing apps and check.
I have bought myself a OnePlus 7T pro MClaren edition and I'm really happy with it. But also I don't want to accept that the htc just died from nothing.

Same issue here, happend a few months ago and after a week the phone started working. Now again no SIM detected and wifi won't connect.

Related

[Q] No service - Mobile Data greyed out on Settings

My Sensation was acting up and getting slow (probably because of all the apps I had installed) so I decided to do a factory reset and after rebooting the phone, I was no longer getting service/signal. Also, when I got into Settings, the Mobile Data is greyed out and cannot be toggled. Basically I have a phone right now that doesn't work and I need help. I found something saying may have something to do with the contact points on the back cover but they're all fine when I checked.
My phone right now as it is:
S-off, Android 2.3.4, Sense 3.0 = pretty much stock
If anybody knows a fix for this please help or if there is an existing thread already, a link to that would be nice.
Thank all for checking this issue and for you future any help you can give me. I'd appreciate them.
ronald.aton said:
My Sensation was acting up and getting slow (probably because of all the apps I had installed) so I decided to do a factory reset and after rebooting the phone, I was no longer getting service/signal. Also, when I got into Settings, the Mobile Data is greyed out and cannot be toggled. Basically I have a phone right now that doesn't work and I need help. I found something saying may have something to do with the contact points on the back cover but they're all fine when I checked.
My phone right now as it is:
S-off, Android 2.3.4, Sense 3.0 = pretty much stock
If anybody knows a fix for this please help or if there is an existing thread already, a link to that would be nice.
Thank all for checking this issue and for you future any help you can give me. I'd appreciate them.
Click to expand...
Click to collapse
try rebooting to recovery and wipe cache and dalvik. If that doesnt work reflash your rom.
No luck still
I followed what you said but the problem still persists. This really sucks. I'm back to my nokia N8 for the mean time. I miss my android already.
This happened to me when I was flashing a rom. I ended up trying everything but my apn settings were always greyed out and I would get no service as well. I had to wipe all data and perform a factory reset. Then after then reflashed my rom and checked my apn settings to see if I could access them, and when I was able to, I knew I was good.
GL
@kpjimmy
Sad to say, I've done that as well. I tried flashing different roms and tried a different radio also but none of these fixed the problem. At this point I'm all back to stock ROM and radio and pretty much waiting for a suggestion that I haven't tried. I appreciate the help.
ronald.aton said:
@kpjimmy
Sad to say, I've done that as well. I tried flashing different roms and tried a different radio also but none of these fixed the problem. At this point I'm all back to stock ROM and radio and pretty much waiting for a suggestion that I haven't tried. I appreciate the help.
Click to expand...
Click to collapse
Make sure you are on a stock kernel as well. And if you reverted back to your stock setup, then the ril should correspond to your radio. Check the ril/radio combo and also make sure your kernel is stock as well.
I'm having the same issue. I've reverted everything back to stock (unrooted, original CID, S-On) and gotten a new SIM card (T-Mobile). I've tried different Radios w/ matching RILs, different ROMs, adjusting APN settings, everything that I can think of, but I can't restore mobile network connectivity (cellular service & data). At this point, I'm beginning to think it is a hardware fault, but I really have nothing to back it up except for the fact that *nothing* else solves my problem. I've even used the dialer code to toggle the radio on and off, with & without ciphering. About to pull my hair out and pay for HTC to replace the mainboard. Any other suggestions are welcome.
I agree with you, this may well be a hardware issue. I finally gave up and went to T-Mo to arrange a handset exchange. I was sure that there has got to be somebody else with the same issue and here you are. If this is software-related though, I could say that I have tried everything I could think of, along with a few suggestions that I got but I haven't had luck with this bad boy. But yeah, it's got to be hardware-related. My reason, you know when you don't have a sim card in? When you go into settings, the "Mobile Networks" where you can adjust the APN settings is greyed out (missing sim card = hardware). Now, as for the "Mobile Network" toggle that is greyed out, that could mean antenna issues maybe since no antenna = no signal? In that case, there is nothing to toggle. I've been having almost sleepless nights with this. LOL
Have you checked the APN settings... Not sure that it would grey out the option but should definitely be checked
Here's something that will mess with your head. The reason I believe it's is *not* the sim-reader is because if I go into Phone Info, under Phone Identity, I can read my phone number off the sim card. I can also read contacts & messages stored on that card. So the phone *is* communicating with the SIM chip... It just won't communicate with the network. If the antenna wasn't built into the battery covery, I would be tempted to believe that the antenna was disconnected from the board internally. Then again, I get wifi, bluetooth, & GPS just fine. Who knows?
Yes, I have checked and APN settings and even used something from an HTC tech but it didn't work.
I had this same issue with a Sensation I got off Craigslist, the mobile data was grayed out and no matter what I do it didn't work.
End up sending to HTC and they fix it under warranty, they go my serial number so I wan't required to have a receipt when the phone was sent.
If all hope is lost, you can send it back for repairs like i did.
Wipe system from recovery?
Sent from my HTC Vision using XDA App
@cmarti
Did they ever say what was wrong with it? Was it hardware or software related? I talk to HTC about repairs already and I have the details on how to proceed but like you said, that would be the last resort. I was able to arrange a handset exchange from t-mobile and I have this entire week to wait for any development on that matter. I just sucks though that we don't know what is really wrong and I'm sure there are more users out there having or have had the same issue and are still left in the dark.
@mintaeroboy
I have done what you suggested already and that didn't fix the issue. Thanks.
Do u have a system backup u can restore?
Yes, I do. I have the stock as my very first backup and I restored using it but the problem is still there.
weird, did u try pull & put the sim card back in? or go to a tmob store & have them replace the sim card...
Did you try downloading the RUU and flashing the complete stock ROM that way? Download the 1.45 RUU for TMOUS (from here: http://forum.xda-developers.com/showpost.php?p=13698101&postcount=1) and run the program. It restores everything to right out of the factory, but it's different than restoring a backup or doing a factory reset. This re-partitions everything and resets the bootloader security. Don't worry, the s-off tool from revolution still works if you flash the RUU. I know because I did it myself
Hope this works for you. It's a better option to try before you send it off to HTC.
Let me know what happens.
galaxys said:
weird, did u try pull & put the sim card back in? or go to a tmob store & have them replace the sim card...
Click to expand...
Click to collapse
Yes I did. I don't think it is the sim card though because I put mine back to my nokia n8 and it worked. I also borrowed my niece's and put it in the Sensation but could not get a signal, just like how it is with mine. For these reasons, I ruled out the sim card being the suspect.
Jimmah555 said:
Did you try downloading the RUU and flashing the complete stock ROM that way? Download the 1.45 RUU for TMOUS (from here: http://forum.xda-developers.com/showpost.php?p=13698101&postcount=1) and run the program. It restores everything to right out of the factory, but it's different than restoring a backup or doing a factory reset. This re-partitions everything and resets the bootloader security. Don't worry, the s-off tool from revolution still works if you flash the RUU. I know because I did it myself
Hope this works for you. It's a better option to try before you send it off to HTC.
Let me know what happens.
Click to expand...
Click to collapse
Yes Jimmah, I did that last night using the exact RUU you suggested and no luck of a resolution still. Kernel, radio, rom, ril, etc are all just like new from factory and still scratching my head, in fact for a few days now. hahaha

ICS Wifi and Restart Issues

Yesterday, I upgraded htc sensation to ice cream sandwich. After upgrading, wifi worked for few seconds and after that it stopped working. It's showing disconnected and not scanning the Wifi Routers around. Secondly, after every restart, it's shows that android is upgrading and optimizing the applications.
I have HTC_Asia_WWE HTC_044 Sensation. Any of you guys faced this issue? have you managed to resolve this?
For WIFI you can use this application , i used it and it's working fine with me now
http://www.fardjad.com/android/wifix/
also i have the same problem when restarting the device, and i have a problem with cell broadcast every time i disable it , after restart it's enabled again
O_mardini said:
For WIFI you can use this application , i used it and it's working fine with me now
http://www.fardjad.com/android/wifix/
also i have the same problem when restarting the device, and i have a problem with cell broadcast every time i disable it , after restart it's enabled again
Click to expand...
Click to collapse
thanks for your help. but it needs root access. i dont have rooted phone and also dont wanna root it.
nitinchuri said:
Yesterday, I upgraded htc sensation to ice cream sandwich. After upgrading, wifi worked for few seconds and after that it stopped working. It's showing disconnected and not scanning the Wifi Routers around.
I have HTC_Asia_WWE HTC_044 Sensation. Any of you guys faced this issue? have you managed to resolve this?
Click to expand...
Click to collapse
I have exactly the same symptom on my Sensation XE - like you Asian sourced, but operating in Qatar. Like you - I know I could root, but would prefer to keep my phone unrooted and stock for the time being.
Reading about the Wifi fix at http://forum.xda-developers.com/showthread.php?p=21406675 it could be that HTC have screwed up the Wifi settings where it reads the country code is Qatar. Be curious to see if this is a common problem for all Qatari HTC ICS upgraders. The other common problem with ICS and WiFi seems to be the WPA_supplicant.conf file getting corrupted.
Question - if you rip your SIM out, can you see any WiFi SSIDs, and connect to any? This should show if you've got a problem a or problem b - as the WiFi country code is set by the SIM card. have you logged a problem with HTC? The more problems logged might be evidence they have a bug, rather then just telling you to do a factory reset or reboot your router.....
I have an HTC__038 (SuperCID'd) which I bought in the Philippines. I'm on Qatar for holiday. I'm running Virtuous Inquisition 4.0.1.
It's not the router's fault guys and factory resetting it would be just bringing the pain of reconfiguring other devices in your network. My nieces have phones running Android 2.3 devices and they can connect to the Wifi properly. WiFix didn't work for me either.
The thing was, that 5sec that the phone was able to see the SSID, I was able to configure it with WPA2 and managed to have it saved but after that no SSID's were recognized by the phone. So having no Wifi, I just left the phone alone to empty battery since I was just staying home.
After charging fully and doing a cold boot, the phone could connect to the home wifi with no troubles. I rebooted and emptied/cold boot again just to make sure and it connects without a hitch now.
I don't exactly know how this is a solution but you guys could try it and test your mileage on it.
ON SOMETHING UNRELATED: All I'm getting around Doha is HSDPA. Have you guys managed to get HSPA or HSPA+?
nitinchuri said:
Yesterday, I upgraded htc sensation to ice cream sandwich. After upgrading, wifi worked for few seconds and after that it stopped working. It's showing disconnected and not scanning the Wifi Routers around. Secondly, after every restart, it's shows that android is upgrading and optimizing the applications.
I have HTC_Asia_WWE HTC_044 Sensation. Any of you guys faced this issue? have you managed to resolve this?
Click to expand...
Click to collapse
I have wifi probem after ics updated just the same symtoms as yours my htc have never rooted.i have 2htc sensation one bought in asia and the other one in europe. Both have same issue I have figgured out that problem is either simcard or gsm network provider coz after i put simcard from other provider on and factory reset my phones wifi has beeen working great with both. Have u tried? Have also been writing to htc but never get any useful advice or answer..
Sent from my GT-P7500 using Tapatalk
zipvenus said:
I have wifi probem after ics updated just the same symtoms as yours my htc have never rooted.i have 2htc sensation one bought in asia and the other one in europe. Both have same issue I have figgured out that problem is either simcard or gsm network provider coz after i put simcard from other provider on and factory reset my phones wifi has beeen working great with both.
Click to expand...
Click to collapse
I've ripped my SIM out and tried it without the SIM, without success.
I'll point to my previous post that the wifi fix applictaion implies that some system security settigns for WiFi are based upon the country of the SIM card.
If everyone in Qatar (where HTC have no official presence) has this issue, I suspect the issue above. I strongly recommend that anyone who has the issue log it via the htc website, and be quite specific about the scenario, country of us and source of the phone. Enough users reporting the same issue will set alarm bells ringing and maybe get some action.
With regard to the previous post - tired a cold boot with a fully chraged battery and conencting to my home WiFi network without success. No idea if Qtel support HSPA/+. How does one tell?
Got same problem with restarting and optimizing apps, didnt figured out how to get rid of it yet, another thing that bothers me are all of sudden shutdowns, the usual message pops up sayin my batery is low (usualy 15-20%) and then it turns off the phone completely
Sent from my HTC Sensation Z710e using XDA
I too am in Qatar, though I bought my HTC Sensation unbranded in the UK. Just upgraded to ICS and I'm without wifi, why didn't this come up on google BEFORE I installed it?
I've been onto HTC online and they tell me they need me to post the phone back to UK (or SPain/Taiwan if I prefer) and they will fix it, but I will loose SMS and anything else I've not backed up and all my apps will be wiped.
I'm furious!
A quick update. I've just got back home and taken my QTEL sim card out and put a UK Three sim card in and I have full wireless functionality, which is great. However I can't use this to make my calls, but at least it gives a clue that might lead to a simple fix.
Thankfully I didn't do the factory reset as advised by the muppet at HTC.
---------- Post added at 01:12 AM ---------- Previous post was at 12:30 AM ----------
I swapped back to Qtel and wifi worked for maybe 10 mins, then stopped again, swapped back to UK Three and wifi worked again.
But this infernal upgrading apps everytime it starts is a PITA too.
Arfie12 said:
A quick update. I've just got back home and taken my QTEL sim card out and put a UK Three sim card in and I have full wireless functionality, which is great. However I can't use this to make my calls, but at least it gives a clue that might lead to a simple fix.
I swapped back to Qtel and wifi worked for maybe 10 mins, then stopped again, swapped back to UK Three and wifi worked again.
Click to expand...
Click to collapse
Out of curiosity - does WiFi work if you remove the Qtel SIM and reboot?
Have you told HTC the solution/issue? I think as a community we've done pretty much all the debugging we can do - clearly Qtel SIMS are causing some sort of interaction with WiFi (system security settings) as per the WiFi fix apk for rooted phones. Ive also heard people having issues in other smaller countries which do not have an official HTC presence.
For those who still have the issue - I'm going to try to revert back to gingerbread tonight. I'm still very much a noob - I just want a phone to work and don't want to tinker with it - but it would appear that if I download an RUU from filefactory and have the right release for your phone it'll install automagically. If it's the worng release and you haven't rooted your phone, it won't install - no harm done.
After update a ICS my wifi turn on when I press power button all the morning
ajdisse said:
Out of curiosity - does WiFi work if you remove the Qtel SIM and reboot?
Have you told HTC the solution/issue? I think as a community we've done pretty much all the debugging we can do - clearly Qtel SIMS are causing some sort of interaction with WiFi (system security settings) as per the WiFi fix apk for rooted phones. Ive also heard people having issues in other smaller countries which do not have an official HTC presence.
For those who still have the issue - I'm going to try to revert back to gingerbread tonight. I'm still very much a noob - I just want a phone to work and don't want to tinker with it - but it would appear that if I download an RUU from filefactory and have the right release for your phone it'll install automagically. If it's the worng release and you haven't rooted your phone, it won't install - no harm done.
Click to expand...
Click to collapse
Without SIM also wifi doesnt work. I will try a SIM from India after work. will c what happens.
ajdisse said:
Out of curiosity - does WiFi work if you remove the Qtel SIM and reboot?
Have you told HTC the solution/issue? I think as a community we've done pretty much all the debugging we can do - clearly Qtel SIMS are causing some sort of interaction with WiFi (system security settings) as per the WiFi fix apk for rooted phones. Ive also heard people having issues in other smaller countries which do not have an official HTC presence.
For those who still have the issue - I'm going to try to revert back to gingerbread tonight. I'm still very much a noob - I just want a phone to work and don't want to tinker with it - but it would appear that if I download an RUU from filefactory and have the right release for your phone it'll install automagically. If it's the worng release and you haven't rooted your phone, it won't install - no harm done.
Click to expand...
Click to collapse
Yes, I tried no sim card first and it didn't work. Oddly it's not working with the UK sim at the moment, though it was earlier this morning.
I emailed HTC last night so obviously I've not had a reply yet.
I spoke to HTC about reverting back and was told it's not possible.
On the plus side, I've reinstalled the drivers and I can now get online with the phone using the USB cable with internet pass through, but it's not an answer.
Arfie12 said:
Yes, I tried no sim card first and it didn't work. Oddly it's not working with the UK sim at the moment, though it was earlier this morning.
I emailed HTC last night so obviously I've not had a reply yet.
I spoke to HTC about reverting back and was told it's not possible.
On the plus side, I've reinstalled the drivers and I can now get online with the phone using the USB cable with internet pass through, but it's not an answer.
Click to expand...
Click to collapse
On 1 - There does seem to be a lag issue soemtimes on wifi packing it in. On my inital run on ICS I'd used my phone for 5-10 minutes before it lost wifi, then it's been consistently bad.
I got a reply from HTC today, worryingly the ticket is status "pending closed". He asked for baseband and kernel release. Knowing the way an IT developer thinks it's a case of looking at the bug report for 2 seconds and thinking "this guy has rooted his phone and that's caused the issue - let's prove it by getting baseband and kernel release". I reiterated to HTC that by my count there are 5 people from Qatar who've posted on this issue, as well as some other "minor" locations. On the upside - at least the developer/QA team have looked at the bug and asked at least one question. Just need to get someone in the developer/QA team who's heard of the issue multiple times to take notice.
With regard to reverting back - not possible through official channels. But if you find the right RUU you can revert back without being rooted, to an official release. Subject to time tonight - that's my plan. You need to find things like your CID and use this thread http://forum.xda-developers.com/showthread.php?t=1195475 to translate it to the right release. Maybe use CID_getter (via market/play) and make sure you have the right SKU (I'm learning this on the fly!) and try and find the RUU at the filefactory link which is posted several times (I can't post it).
On the USB pass through - is there a special HTC driver? I couldn't get that working either!
ajdisse said:
On the USB pass through - is there a special HTC driver? I couldn't get that working either!
Click to expand...
Click to collapse
For the USB passthrough I just went into HTC Sync on my laptop which I ever use and hit the update button and it installed the latest usb driver as part of it.
Another update:
I've just tried a Vodafone Qatar sim in the phone and that doesn't work with wifi either so it looks like a country issue rather than a provider issue.
Arfie12 said:
I've just tried a Vodafone Qatar sim in the phone and that doesn't work with wifi either so it looks like a country issue rather than a provider issue.
Click to expand...
Click to collapse
Idle thought - I've had a thought that the issue might be character set related? I.E. Our phones are expecting one character set (in my case - the SEA language), and from the SIM it's picking up Qatar, running into an Arabic character somehow, and this is causing some sort of mis configuration on wireless.
I heard back from HTC again on their baseband/kernel question - I asked why the status was pending closed, they said it's part of the process they need to do when they go back to the user. They say to "kindly notice that HTC are working the issue".
As I'm the only one they're asking the questions from, do I revert back to gingerbread tonight and give up, or deal with the first world hardship of having a non smart smart phone in the hope I can help others?
Arfie12 said:
For the USB passthrough I just went into HTC Sync on my laptop which I ever use and hit the update button and it installed the latest usb driver as part of it.
Another update:
I've just tried a Vodafone Qatar sim in the phone and that doesn't work with wifi either so it looks like a country issue rather than a provider issue.
Click to expand...
Click to collapse
Even I tried Vodafone sim and wifi wasn't working. Then I tried Indian Sim and bingo wifi was working. So I updated my ticket with HTC support team and their reply was standard one that we have forwarded your recent post to the team in head office. Man this is so frustrating.
Sent from my ARCHOS 80G9 using XDA
Well I've spoken to HTC in the UK with a really nice guy there who didn't try to fob me off with the usual, reboot, hard reset etc etc
He listened to what I told him and admitted he has no idea what the issue is, they are going to report it and see what they can do, in the meantime he did suggest a factory reset would be worth a shot. I pointed out that if it is a fault with both Qtel AND voda that maybe they should stop the rollout in Qatar until they have tested it and fixed the issue.
I really don't want to have to reload all my apps and more importantly lose all the data stored in the apps so I'm off to find a backup.
If it's not working by Friday, I'm going to root the damn thing and flash a new ROM (even if it's 2.3) on it and sod the warranty.
Arfie
Arfie12 said:
He listened to what I told him and admitted he has no idea what the issue is, they are going to report it and see what they can do, in the meantime he did suggest a factory reset would be worth a shot.
Click to expand...
Click to collapse
I've done a factory reset very early on in this saga and it made no difference...
Edit - Someone in the ICS makes it to the middle East thread http://forum.xda-developers.com/showthread.php?t=1570818&page=2 says it'll be fixed this month, although I question how they can know this yet HTC are asking me for questions on the nature of the problem - I.E. still debugging. Lucky it's early in the month.

[HELP] Nexus S i9020A - TouchScreen Issue

Hello everyone,
im new here,
I just bought Nexus S from some1,
it had a problem which later showed up.
The touchscreen works all by itself suddenly,
the left part of the screen is misbehaving, it starts touching on screen when its not.
it was on GB when i bought, then i updated it to ICS to see if the problem gets fixed but it gets more crazy, now updated to Jelly Bean, worked fine for a while, but now again its starting.
Any help will be appreciated
I think it is a problem with your touch screen hardware and not the android software. That being said, unless someone else has had the problem, no one can really help you.. Personally, since I've never heard of this problem, I'd recommend you get it repaired, even if it costs some $$. Hopefully someone else who has had the problem can help you out, but until then, best of luck!
FirePoncho86 said:
I think it is a problem with your touch screen hardware and not the android software. That being said, unless someone else has had the problem, no one can really help you.. Personally, since I've never heard of this problem, I'd recommend you get it repaired, even if it costs some $$. Hopefully someone else who has had the problem can help you out, but until then, best of luck!
Click to expand...
Click to collapse
first of all, thank you very much for replying,
Is there any way to fix it? there is not a single scratch on screen, phone is like gud as new, no bump, no scratches.
I wonder wat is making screen to hit by itself.
any way to fix it?
do u think its the digitizer troubling??
Raptor9142 said:
first of all, thank you very much for replying,
Is there any way to fix it? there is not a single scratch on screen, phone is like gud as new, no bump, no scratches.
I wonder wat is making screen to hit by itself.
any way to fix it?
do u think its the digitizer troubling??
Click to expand...
Click to collapse
take a backup and format sdcard, copy fresh rom to ur sdcard and flash it again may be it works.
abhidoT38 said:
take a backup and format sdcard, copy fresh rom to ur sdcard and flash it again may be it works.
Click to expand...
Click to collapse
Already tried all flashing. nothing helped.
but recently i did some wierd things with phone,
i burned my nexus s screen side, not actually burned it, but kept it to a distance from fire, just to heat it up,
i thought if there was any moisture that was causing the trouble might end up from burning,
after the phone cooled down, i placed battery and started phone..
wow amazing... it worked fine!!
but in the next step i inserted SIM card, i was going happy and was thinking "oh yes... saved the day!!!"
but boom, touchscreen started misbehaving again!!!!
i removed SIM card, but problem persists!!!
sad...
but i tried again,
removed battery and sim card,
burned phone again with more temperature as i was angry, wanted it to burn completely, but i guess i saved it.
now currently, without the SIM card, phone is working perfect as it was.
I dont know wat it has to do with the SIM card or burning
any1 knows wats its problem?? how can i use my SIM card with phone now???
Raptor9142 said:
Already tried all flashing. nothing helped.
but recently i did some wierd things with phone,
i burned my nexus s screen side, not actually burned it, but kept it to a distance from fire, just to heat it up,
i thought if there was any moisture that was causing the trouble might end up from burning,
after the phone cooled down, i placed battery and started phone..
wow amazing... it worked fine!!
but in the next step i inserted SIM card, i was going happy and was thinking "oh yes... saved the day!!!"
but boom, touchscreen started misbehaving again!!!!
i removed SIM card, but problem persists!!!
sad...
but i tried again,
removed battery and sim card,
burned phone again with more temperature as i was angry, wanted it to burn completely, but i guess i saved it.
now currently, without the SIM card, phone is working perfect as it was.
I dont know wat it has to do with the SIM card or burning
any1 knows wats its problem?? how can i use my SIM card with phone now???
Click to expand...
Click to collapse
i think the burning issue it was sim problem did u try another sim card? lolzs
abhidoT38 said:
i think the burning issue it was sim problem did u try another sim card? lolzs
Click to expand...
Click to collapse
tried another, no luck
Ok there was another problem, some part of left side of screen is not responding on touching,
previously i flashed a kernel which fixed the issue,
now i don know which kernel was it, lost it,
can any body help me on this issue?
miracle happened
yo guyz i cant believe it... everything is fine now.. phone works with sim too... i guess burning did help... and gues wat.. that left part of screen which was not responding.. its fixed by netarchy kernel.. i m currently using GB 2.3.6 with netarchy kernel.. can any1 give me Jelly Bean ROm? i tried some JB ROM but status 7 error occurs.. need help
Raptor9142 said:
yo guyz i cant believe it... everything is fine now.. phone works with sim too... i guess burning did help... and gues wat.. that left part of screen which was not responding.. its fixed by netarchy kernel.. i m currently using GB 2.3.6 with netarchy kernel.. can any1 give me Jelly Bean ROm? i tried some JB ROM but status 7 error occurs.. need help
Click to expand...
Click to collapse
you can update like this, one by one to get force update jb.. this trick works for me like charm http://bit.ly/Ok1EHa
Problem is back... and i think i found wat is troubling, its the SIM card, when i insert SIM card it does troubles, but when i use airplane mode, everything gets better.
tried different SIM cards, but no change.
so guyz tell me possible fix of the SIM card?
noticed another problem,
phone takes a very long time to recharge
and when i plug the recharger, sometimes battery indicates 10% or more Additional battery suddenly
i don understand wat is the problem?
Battery? Recharger? or SIM Slot??
im getting crazy now!!
Finally Its Fixed without spending any money
it seems baseband was troubling... as it was something like this i9020A this A is meant for AT&T thus its preferred network was WCDMA (my network is only on GSM).. i saw a code to see my phone info.. *#*#4636#*#*
This code showed up a window where i saw a button called radio... i switched it off.. i thought it was meant for FM Radio lol.. but it actually turned off my Cellular network.. i turned it back on and then i saw that the problem was gone... i went to see baseband and now its I9020XXX .. that A is gone..
Issue is fixed but there is one thing i don't understand at all.. how did fixing radio band fixed the touch issue? I think this conflict was causing Operating System to go crazy, hardware was never at fault..it was all software confliction.. I'm very happy its fixed..
If some1 have the same issue go here
*#*#4636#*#* turn radio off then turn on again.. hope it helps..and if it doesn't then at least it helped me
Sent from my Nexus S using xda app-developers app
I have a Nexus S and I have the exact same problem since last few days. I enabled "show touche" from the developer options to track the screen touch. Now I can clearly see that one column on the left side of the phone gets a random series of touches (in that one column only) from top to bottom. The issue I think is a HW issue, nothing to do with sim card, or ROM or anything related to SW. I have tried GB, ICS, JB and even "touch" version of the clockwork. It happens even in clockwork. It seems to me that I need to buy a Galaxy nexus unless someone knows of an easy way to fix this.
Same Problem
Hey man,
I got the same problem.
I tried so much things but it's absolutely a hardware problem, I found on the internet that there is some netarchy kernel modified by someone, but that's not up to date anymore. The kernel only works with a old version of android.
I update my android almost every month, it helps a bit but not much.
I am trying to learn all about building and modifying roms and kernels, but that is not that easy as I thought so that will take some time before I can publish a kernel for you.
Maybe if you can building kernels, try it by yourself?
Or google Nexus s unresponsive touchscreen, i found there some helpful answers. But they all not really up to date.):
I hope you'll find a way!
Sorry for my bad English​

Nexus 5 WiFi problem

Hi guys, I am having a strange problem with my nexus 5, or I should say my Wife's Nexus 5. Right what is happening is that when my wife's phone is connected to a WiFi network it does not receive calls. My phone is identical and has no problems at all. The phone has been back to where we bought it from for repair twice and they finally gave us a brand new phone. After getting home and restoring my wife's phone it has the same problem. Both phones are stock and updated to 4.4.4 . I have checked the settings and as far as I can see they are identical. If I reboot the phone it will ring with WiFi on but after a couple of minutes the problem returns.
Now I would guess that an app is causing the problem but I have tried uninstalling and re installing most of her apps but still can't solve this. I have spent ages on the phone to our provider (T-Mobile UK) tried my sim in her phone but still have the same problem. Is there any type of diagnostic software or app I can run to try and pin point the problem?
The phone has been factory reset but still got the same problem! Bearing in mind the phone is brand new and has the same problem as the old one its got to be an app hasn't it, but how to work out which one
Thanks in advance
Sent from my Nexus 7 using XDA Free mobile app
Nexus04 said:
Hi guys, I am having a strange problem with my nexus 5, or I should say my Wife's Nexus 5. Right what is happening is that when my wife's phone is connected to a WiFi network it does not receive calls. My phone is identical and has no problems at all. The phone has been back to where we bought it from for repair twice and they finally gave us a brand new phone. After getting home and restoring my wife's phone it has the same problem. Both phones are stock and updated to 4.4.4 . I have checked the settings and as far as I can see they are identical. If I reboot the phone it will ring with WiFi on but after a couple of minutes the problem returns.
Now I would guess that an app is causing the problem but I have tried uninstalling and re installing most of her apps but still can't solve this. I have spent ages on the phone to our provider (T-Mobile UK) tried my sim in her phone but still have the same problem. Is there any type of diagnostic software or app I can run to try and pin point the problem?
The phone has been factory reset but still got the same problem! Bearing in mind the phone is brand new and has the same problem as the old one its got to be an app hasn't it, but how to work out which one
Thanks in advance
Sent from my Nexus 7 using XDA Free mobile app
Click to expand...
Click to collapse
im having a similar problem. i cant make or receive calls and my bars drop to 0 when i try too. i did notice it might have something to do with wifi for mine as well. i didnt have any issue like this until i recently flashed stock 4.4.4. i was told to see if my radios were updated
fergdizzle9090 said:
im having a similar problem. i cant make or receive calls and my bars drop to 0 when i try too. i did notice it might have something to do with wifi for mine as well. i didnt have any issue like this until i recently flashed stock 4.4.4. i was told to see if my radios were updated
Click to expand...
Click to collapse
Well after an evening of uninstalling and re-installing apps and resetting it seems to have cured itself. I am sure it was something to do with the recent system update, as the problem only started recently. The phone is just over 6 months old and we have had no problems until this. Still fingers crossed it seems ok now.
Nexus04 said:
Well after an evening of uninstalling and re-installing apps and resetting it seems to have cured itself. I am sure it was something to do with the recent system update, as the problem only started recently. The phone is just over 6 months old and we have had no problems until this. Still fingers crossed it seems ok now.
Click to expand...
Click to collapse
Hi, i'm having the same problem!! When on wifi sometimes calls get through but most of the time it blocks them, I also thought it had to be something about an app but i even booted the phone into safemode which disables all 3rd party apps and the issue was still there. Where you being able to narrow it down to something in particular??
EDIT: Nevermind, i think i found a thread with the solution.
soumian said:
Hi, i'm having the same problem!! When on wifi sometimes calls get through but most of the time it blocks them, I also thought it had to be something about an app but i even booted the phone into safemode which disables all 3rd party apps and the issue was still there. Where you being able to narrow it down to something in particular??
EDIT: Nevermind, i think i found a thread with the solution.
Click to expand...
Click to collapse
I should have updated ages ago, the problem was in fact being caused by the sim card. Dont know why it suddenly started playing up but it coincided with the software update to 4.4.4 But my phone was identical and had no problem and my wifes did. Compared to hers my sim was relatively new we eventually ordered a replacement sim and there has been no problem since
Sorry I could not be any more help

Nexus 5 stuck on "Turning wifi on"

Hello all, my old Nexus 5's wifi stopped working back in January for no apparent reason. Everytime I tried turning it on for some strange reason it just Grey's out. The MAC Address is also really weird. I tried looking for a solution but to no avail. I'm starting to think that it's a hardware issue. These are what I've done so far for the past 4 months or so:
- rebooted the phone
- wiped the cache
- wiped data using TWRP
- letting the battery drain and charging it again after a couple weeks
- smacking the back side on my hand (lightly of course)
Any help would be much appreciated. Also, it's not my primary phone anymore so I can't tell whether cellular connection would be working or not.
Just did a factory reset and wiped everything, still nothing. MAC Address is just a solid 2.00.000.00. Also, Bluetooth still works.
Try running a stock 4.4 or 5.01 rom. If the problem still exists, I'd say it's a hardware issue.
audit13 said:
Try running a stock 4.4 or 5.01 rom. If the problem still exists, I'd say it's a hardware issue.
Click to expand...
Click to collapse
I flashed stock marshmallow but I couldn't find Lollipop or KitKat anywhere on Google's website, only marshmallow.
https://developers.google.com/android/images#hammerhead
audit13 said:
https://developers.google.com/android/images#hammerhead
Click to expand...
Click to collapse
Ahh okay I see them now. Thanks, I'll update what happens once I get the chance to do it
audit13 said:
https://developers.google.com/android/images#hammerhead
Click to expand...
Click to collapse
Keeps giving me an error Everytime I try flashing the latest KitKat/lollipop. Only marshmallow works
Hmm, I had a similar problem few months ago, tried flashing the latest stock firmware; didn't help and then moved back to a custom ROM. Strangely, it didn't work at that time too but kept the phone the same for an hour and out of nowhere it started working. Seems like the phone is really dying now.
xsacter said:
Keeps giving me an error Everytime I try flashing the latest KitKat/lollipop. Only marshmallow works
Click to expand...
Click to collapse
What is the error? Did you try flashing each img file separately rather than using flashall?
rajatgupta1998 said:
Hmm, I had a similar problem few months ago, tried flashing the latest stock firmware; didn't help and then moved back to a custom ROM. Strangely, it didn't work at that time too but kept the phone the same for an hour and out of nowhere it started working. Seems like the phone is really dying now.
Click to expand...
Click to collapse
Damn you got lucky then. I think mine is just a hardware issue, which is much worse.
audit13 said:
What is the error? Did you try flashing each img file separately rather than using flashall?
Click to expand...
Click to collapse
Gives me an error about MDU or something like that. I'll send a screenshot in a bit
Still doesn't work for me. I'm gonna try taking apart the phone to see if the wifi chip is ok, hopefully it's not a hardware issue.
Same problem here, even on custom ROMs and factory images,
Is there any hardware solution? Maybe an external WiFi antenna or something like that?
Ph4 said:
Same problem here, even on custom ROMs and factory images,
Is there any hardware solution? Maybe an external WiFi antenna or something like that?
Click to expand...
Click to collapse
Not that I know of unfortunately. Guess we'll have to buy a new Mobo for the phone
Hi guys! Since today I hopped on the "activating wifi" train too!
I'm on Lineage 14.1 CAF, and did a full wipe and flash, no changes.
I followed a guide in a post here on XDA to recreate the MAC address file, after that wifi worked for a couple of minutes, then went down again.
I thought about flashing MM stock image, but after reading your posts I think i'll keep my phone this way until I buy an OP6.
Luckily I have 15Gb of cellular data
What I did was I opened the phone and took out the motherboard and disconnected the battery from everything, then took out the heatsink that's on top of the wifi chip. It worked for a bit then it stopped working for good. It definitely has to be a software issue because Bluetooth is working fine.
It could be a hardware problem. I have two Nexus 5 motherboards where the wifi tries to turn on and, eventually, the slider goes back to the off position.
audit13 said:
It could be a hardware problem. I have two Nexus 5 motherboards where the wifi tries to turn on and, eventually, the slider goes back to the off position.
Click to expand...
Click to collapse
Damn, I guess I'll have to change the motherboard to get it working again. I might just sell it as is or for parts since it hasn't been my main phone for a while. But I did want to give it to my nephew...
My Solution {Nexus 5 stuck on "Turning wifi on"}
xsacter said:
Hello all, my old Nexus 5's wifi stopped working back in January for no apparent reason. Everytime I tried turning it on for some strange reason it just Grey's out. The MAC Address is also really weird. I tried looking for a solution but to no avail. I'm starting to think that it's a hardware issue. These are what I've done so far for the past 4 months or so:
- rebooted the phone
- wiped the cache
- wiped data using TWRP
- letting the battery drain and charging it again after a couple weeks
- smacking the back side on my hand (lightly of course)
Any help would be much appreciated. Also, it's not my primary phone anymore so I can't tell whether cellular connection would be working or not.
Click to expand...
Click to collapse
MY Nexus5 got the same problem WiFi just stopped working suddenly. The mac got some stupid address like 2.00.00.00. I tried every thing still nothing. I have already rooted my nexus so tried different roms but issue still remains.
Then i just remembered about the ROM UBUNTU Touch i have installed it and WiFi in Ubuntu start working again with original mac address. I am currently using Ubuntu touch and didn't try to reinstall the android rom again.if some one try this and got WiFi working like me please inform me that if the WiFi still works if i reinstall android system.
If you want to download Ubuntu touch download it from ubports
xsacter said:
Hello all, my old Nexus 5's wifi stopped working back in January for no apparent reason. Everytime I tried turning it on for some strange reason it just Grey's out. The MAC Address is also really weird. I tried looking for a solution but to no avail. I'm starting to think that it's a hardware issue. These are what I've done so far for the past 4 months or so:
- rebooted the phone
- wiped the cache
- wiped data using TWRP
- letting the battery drain and charging it again after a couple weeks
- smacking the back side on my hand (lightly of course)
Any help would be much appreciated. Also, it's not my primary phone anymore so I can't tell whether cellular connection would be working or not.
Click to expand...
Click to collapse
Hi guys i have tested as mentioned before and reinstalled stock room after installing ubuntu my WiFi is working again perfectly :fingers-crossed::fingers-crossed: . Who has the problem of this kind should try doing this method it will reinsert or reset the mac address and get rid of the problem of the mac address of 2.00.00.00.00. and your original mac address will be restored. It worked for me hope it can help you also

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