Hello everyone!
I bought my Nexus 5 a few months ago, then everything was working five. But about a month ago I started to experience some problems with the audio on my phone. I couldn't get any sound except for the ring sound and alarm sound. I did some research and found out I should download an app called soundabout. This changed the audio output or something so that I could get the media audio through the speakers and phone call audio through the earpiece. This worked and I thought I've solved all the problems, but unfortunantly when I tried to listen to some music with my headphones I couldn't get any sound. I tried to change the settings in the app, but nothing worked. Either no sound at all or the sound came through the speakers even though the headphone were plugged in. Today i rooted my phone and installed Cyanogenmod with hope that this would solve the problem. It didn't..
I've done alot of research on the internet, but I really couldn't find someone with this exact same problem. Have anyone experienced the same, or have an idea of what I could do? One option is to send it for repair, but that would take some time so I am looking for another option.. Could it be a hardware issue with the headphone jack, even though it worked at first?
Thanks in advance for replying!
Well first try removing the app. If that doesn't work try a factory reset / factory image restore. If that doesn't work, then it's a hardware problem.
aooga said:
Well first try removing the app. If that doesn't work try a factory reset / factory image restore. If that doesn't work, then it's a hardware problem.
Click to expand...
Click to collapse
I have done that before and the problem occured before I installed the app. So I guess I have to send it in for repair then. Quite strange that a hardware problem could occur so sudden..
It's not strange at all. Audio ports can take a lot of abuse. I thought mine just started to act up recently. In the end it turned out to be a loose jack on the headphones and not the port itself. I called Google to inquire about the issue before I checked the headphones. Here's a copy of what google tech support sent me for troubleshooting before RMAing it:
Thank you for contacting Google.
If you are having any audio, speaker, or microphone issues with your device, please follow the steps below.
Step 1: If your device is rooted or modified, revert your device to original factory image.
- Troubleshooting steps may not work on rooted/modified devices.
- You can re-image your device with the instructions from the following link: https://developers.google.com/android/nexus/images
Step 2: Check for system updates.
- On your device, go to 'Settings' > Scroll down to 'System' > Touch 'About phone' (or tablet) > Touch 'System updates'.
Step 3: Remove obstructions.
- Remove any cling film, stickers, covers/cases/bumpers, or anything else that can be obstructing the device.
Step 4: Restart the device in safe mode.
- With the device on, hold the 'Power' button to get the 'Power off' prompt.
- Touch and hold 'Power off' until the 'Reboot to safe mode' prompt appears.
- Touch 'OK' to reboot in safe mode.
- Note: To exit safe mode later, simply restart the device normally.
Step 5: While in safe mode, turn off Bluetooth.
- Swipe down from the stop of the screen with two fingers to pull down the quick settings menu.
- Touch 'Bluetooth'.
- In Bluetooth settings, if Bluetooth is on, touch 'On' to switch Bluetooth off.
Step 6: While in safe mode, make sure the volume is on.
- Swipe down from the top of the screen with two fingers to pull down the quick settings menu.
- Touch 'Settings'.
- Under 'Device', touch 'Sound'.
- Touch 'Volumes'.
- In 'Volumes', slide all three indicators all the way to the right to make sure all sound is on and at max volume.
- When each slider is adjusted, a sound will be heard.
Step 7: Check if the issue is resolved.
- Play with the volume levels to hear sound.
- Make a test phone call.
- Use Google Now to test your microphone.
If the above 7 steps didn't work, a factory data reset may resolve the issue:
Note: Performing factory data reset on your device will remove all of your personal data.
1. Go to 'Settings > Backup & reset'.
2. Touch 'Factory Data Reset'.
3. Touch 'Reset'.
After the factory data reset is complete and your device reboots, sign into your device using the same primary Google Play account you used to sync your purchased apps and other content.
If your issue has been resolved, great! Let us know.
If performing a factory data reset didn't resolve your issue, do one of the following:
- REPLY TO THIS EMAIL
- CALL us and reference this email and mention you have gone through the troubleshooting steps.
Nexus 5 does not respond to headphone
Tried all those options mentioned above, still no luck. Anybody got new news to make headphone work in Nexus 5? In my case headphone works with SOUNDABOUT app, so I don't think its hardware issue? HELP!!1
Thanks in advance
They take 2 min to replace
So u think its a hardware (Head phone jack) issue?
Be sure the headphone jack is completely inserted
I thought my Nexus 5 headphone jack was broken, so I took off the protective case to be sure it was not preventing the head phone jack from being completely inserted. I noticed that it took some extra effort to get the Jack to click. That did the trick and it works great. I felt pretty stupid because it wasn't the case or jack, it was me not pushing it in all the way.
robecon said:
i thought my nexus 5 headphone jack was broken, so i took off the protective case to be sure it was not preventing the head phone jack from being completely inserted. I noticed that it took some extra effort to get the jack to click. That did the trick and it works great. I felt pretty stupid because it wasn't the case or jack, it was me not pushing it in all the way.
Click to expand...
Click to collapse
lmao
sent by entanglement
I have the same problem with mi Nexus 5, more than 1 year ago and also.
pmgranberg said:
Hello everyone!
I bought my Nexus 5 a few months ago, then everything was working five. But about a month ago I started to experience some problems with the audio on my phone. I couldn't get any sound except for the ring sound and alarm sound. I did some research and found out I should download an app called soundabout. This changed the audio output or something so that I could get the media audio through the speakers and phone call audio through the earpiece. This worked and I thought I've solved all the problems, but unfortunantly when I tried to listen to some music with my headphones I couldn't get any sound. I tried to change the settings in the app, but nothing worked. Either no sound at all or the sound came through the speakers even though the headphone were plugged in. Today i rooted my phone and installed Cyanogenmod with hope that this would solve the problem. It didn't..
I've done alot of research on the internet, but I really couldn't find someone with this exact same problem. Have anyone experienced the same, or have an idea of what I could do? One option is to send it for repair, but that would take some time so I am looking for another option.. Could it be a hardware issue with the headphone jack, even though it worked at first?
Thanks in advance for replying!
Click to expand...
Click to collapse
and also I use SoundAbout Application just for hear the sound on my Nexus 5, If there are someone who found solution for this problem please let me know.
Thanks for your time.
Is anyone else having a problem with people being able to understand you once you turn on speakerphone? Its not intermittent, happens all the time. I tried turning off noise reduction and voice privacy with no change. Does anyone have or know of a fix for this?
Try a factory reset, I was having speaker issues until the factory reset. I also use the noise reduction option right now with no problems.
Hi, I have an issue with headphones. From time to time left one stops working. I've checked the basic settings and they seem fine. It happens on all headphones. I don't believe it's an issue with hardware as when I restore phone to factory settings Left headphone starts to work and after some times. A month or so the same thing happens. Is there anything I could check? It's always left headphone.
Anyone having mic problem with P40 pro during the call? The other side cannot hear me when I use normal mode to talk. But when I turn on the speaker it is fixed and they can hear me well. Is it hardware ot software problem? Mine is 10.1.0.154.
It is annoying. I have tried factory reset, safe mode and still having the problem.
But it seems fine in whatsapp and messenger call though.
Please help me.
Sorry literally 0 issues with mine ... Other the face unlock not working with a bloody mask ?
olaf2k4 said:
Sorry literally 0 issues with mine ... Other the face unlock not working with a bloody mask
Click to expand...
Click to collapse
I just want to know that it is software or hardware issue. Because this is very annoying.
Try to go in Support app and then at Troubleshooting...one of those options from there should test mic also as I remember.
Ye Thwin said:
Anyone having mic problem with P40 pro during the call? The other side cannot hear me when I use normal mode to talk. But when I turn on the speaker it is fixed and they can hear me well. Is it hardware ot software problem? Mine is 10.1.0.154.
It is annoying. I have tried factory reset, safe mode and still having the problem.
But it seems fine in whatsapp and messenger call though.
Please help me.
Click to expand...
Click to collapse
Hello, has your microphone returned to normal?
I have the same problem, the call works well on the speaker because it uses the upper microphone. But the bottom microphone has a very low volume, making the other person not hear the voice on calls.
That's what I deduced from the tests and the support app. I'm afraid of being a hardware problem, I recently purchased the smartphone.
The microphone appears to be wet or dirty.
Wagner Seilert said:
Hello, has your microphone returned to normal?
I have the same problem, the call works well on the speaker because it uses the upper microphone. But the bottom microphone has a very low volume, making the other person not hear the voice on calls.
That's what I deduced from the tests and the support app. I'm afraid of being a hardware problem, I recently purchased the smartphone.
The microphone appears to be wet or dirty.
Click to expand...
Click to collapse
I am still having the problem. How to clear the microphone? The hole is very small.
Hi did u find a solution?
Hi,
So when making a call the other person can't hear me or hears me very low. I figured out that if I move my face away from the proximity sensor the mic works normally. The fact that some people say they can hear me very low could mean that one mic at the top of the phone is not affected.
Is there a setting anyone can suggest or a way to reset the settings without doing a factory reset.
This might have happened after a recent update.
Thanks.