Proximity sensor muting calls - Sony Xperia 5 II Questions & Answers

Hi,
So when making a call the other person can't hear me or hears me very low. I figured out that if I move my face away from the proximity sensor the mic works normally. The fact that some people say they can hear me very low could mean that one mic at the top of the phone is not affected.
Is there a setting anyone can suggest or a way to reset the settings without doing a factory reset.
This might have happened after a recent update.
Thanks.

Related

Microphone problems

Recorded audio is very quiet and sounds muffled. In-call audio is the same, but can be fixed by turning the speakerphone on. People in calls consistently say they can not hear me, and it is solved every time by turning speakerphone on and comes back when speakerphone is turned off. Is a different mic used when speakerphone is on? How can I force the phone to use the speakerphone microphone settings all the time?
HTC warranty services wants the phone for 2 weeks to fix this problem, so if there is anyone who knows how to use the speakerphone microphone all the time, it would be greatly appreciated.

Lost Mic, Sound in video and voice recorder...

Hi,
A couple of days ago I lost completely my mic during calls. (Other persons can not here me but i can. Even when i speak through speakers they can not here me)
Even the sound with my video's is gone.
But the strange thing is that when i tap my phone when my voice recorder app is on, it will detect the tapping but it will not record anything.
Can anybody help in this matter?
I use a ZP999 rooted, custom rom
update : the voice recorder did record something afterall.
When i put my headset in i can hear it clear.
I did pull out my headset and i now can hear the voice recording through my speakers which before didn't work.
I had some hope now the mic of my phone dialer should work but it didn't.
Can there be something wrong with my headset-input-jack which controls also the mic of my dialer???
Is it possible that my phone "thinks" there is still a headset inside so my mic won't work?
I remember i used some softtouch-pen which had on the other end a "jack"-like the usual headsets. But i remember it didn't fit the wright way.
It could possibely caused the harm.
Any way to override or fix this problem ???
Any help would be welcome.

Proximity sensor and sound issues

Hi everyone,
I've been on stock roms since I got my Nexus 5 (almost two years, so it's still on warranty [local law]), and since I updated to 6.0, I started having issues with the proximity sensor. Sometimes it wouldn't turn off the screen in calls, and it would generally stop working (I use gravity screen, which relies heavily on the proximity sensor, so that allowed me to become more aware of the problem. The proximity sensor would resume normal operation after a while.
I googled the issue, and apparently it's common since the 6.0 update, so I assumed a software bug. Anyway, last night the problem got worse. For example, if I was playing a video on youtube, with audio coming from the speakers (didn't try with headphones), the video would go silent. It can happen during playback (suddenly it just goes silent) or you start the video and it is silent. Other media apps report the same behaviour. This is an on/off problem, as it might or might not occur.
Also, during calls, it also started silencing the phone speaker. As with all the problems I reported, this is on/off. When the phone speaker is silent, the proximity sensor stops working. When this happens, I'm able to use the speaker phone to actually engage in the conversations.
Another thing that is really weird is that, if a media app stops reproducing sound (although sound should be playing), and I start a phone call immediately, the phone speaker will not emit sound but if I change it to speaker phone (audio coming from the speakers) the speakers work fine!
I've since flashed CWM recovery and a cyanogenmod snapshot (cm-12.1-20150901-SNAPSHOT-YOG4PAO237-hammerhead.zip) and the problem persists!
I'm writing this thread in the hopes that someone might know a fix for these issues, or if someone knows if these are common. Otherwise, I'll have to send the phone for warranty...
I searched around for this problem and couldn't find a reference to it. I was not very thorough, however, so I apologize if I missed something.
TL;DR - Having some issues regarding the proximity sensor (it stops working and resumes working for no reason) and when this happens, no sound comes out of the phone speaker during calls and no sound comes from the speakers during media playback. When the problem happens during a call, the speaker phone can be activated to interact with the other person. Does anyone know anyone that might be experiencing the same issues?
Thanks!

In-call noise problem

Hello, has anyone got issues with this phone when calling? Sometimes, when I am in a call, the person who I am talking to reports that he/she can barely hear me and that there are noises from my side. I tested this and it's true, even in a quiet environment there are noises from my side, and if I cover then uncover for a few times the two mics on the top and bottom the problem dissappears but reappears after some time. I think this is a problem with the noise-canceling mic so I searched in the menu but couldn't find any option to deactivate it. I already did a full wipe and this is not a solution, the problem is still there. Any help?

Mic problem during calling

Anyone having mic problem with P40 pro during the call? The other side cannot hear me when I use normal mode to talk. But when I turn on the speaker it is fixed and they can hear me well. Is it hardware ot software problem? Mine is 10.1.0.154.
It is annoying. I have tried factory reset, safe mode and still having the problem.
But it seems fine in whatsapp and messenger call though.
Please help me.
Sorry literally 0 issues with mine ... Other the face unlock not working with a bloody mask ?
olaf2k4 said:
Sorry literally 0 issues with mine ... Other the face unlock not working with a bloody mask
Click to expand...
Click to collapse
I just want to know that it is software or hardware issue. Because this is very annoying.
Try to go in Support app and then at Troubleshooting...one of those options from there should test mic also as I remember.
Ye Thwin said:
Anyone having mic problem with P40 pro during the call? The other side cannot hear me when I use normal mode to talk. But when I turn on the speaker it is fixed and they can hear me well. Is it hardware ot software problem? Mine is 10.1.0.154.
It is annoying. I have tried factory reset, safe mode and still having the problem.
But it seems fine in whatsapp and messenger call though.
Please help me.
Click to expand...
Click to collapse
Hello, has your microphone returned to normal?
I have the same problem, the call works well on the speaker because it uses the upper microphone. But the bottom microphone has a very low volume, making the other person not hear the voice on calls.
That's what I deduced from the tests and the support app. I'm afraid of being a hardware problem, I recently purchased the smartphone.
The microphone appears to be wet or dirty.
Wagner Seilert said:
Hello, has your microphone returned to normal?
I have the same problem, the call works well on the speaker because it uses the upper microphone. But the bottom microphone has a very low volume, making the other person not hear the voice on calls.
That's what I deduced from the tests and the support app. I'm afraid of being a hardware problem, I recently purchased the smartphone.
The microphone appears to be wet or dirty.
Click to expand...
Click to collapse
I am still having the problem. How to clear the microphone? The hole is very small.
Hi did u find a solution?

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