Mic problem during calling - Huawei P40 Pro Questions & Answers

Anyone having mic problem with P40 pro during the call? The other side cannot hear me when I use normal mode to talk. But when I turn on the speaker it is fixed and they can hear me well. Is it hardware ot software problem? Mine is 10.1.0.154.
It is annoying. I have tried factory reset, safe mode and still having the problem.
But it seems fine in whatsapp and messenger call though.
Please help me.

Sorry literally 0 issues with mine ... Other the face unlock not working with a bloody mask ?

olaf2k4 said:
Sorry literally 0 issues with mine ... Other the face unlock not working with a bloody mask
Click to expand...
Click to collapse
I just want to know that it is software or hardware issue. Because this is very annoying.

Try to go in Support app and then at Troubleshooting...one of those options from there should test mic also as I remember.

Ye Thwin said:
Anyone having mic problem with P40 pro during the call? The other side cannot hear me when I use normal mode to talk. But when I turn on the speaker it is fixed and they can hear me well. Is it hardware ot software problem? Mine is 10.1.0.154.
It is annoying. I have tried factory reset, safe mode and still having the problem.
But it seems fine in whatsapp and messenger call though.
Please help me.
Click to expand...
Click to collapse
Hello, has your microphone returned to normal?
I have the same problem, the call works well on the speaker because it uses the upper microphone. But the bottom microphone has a very low volume, making the other person not hear the voice on calls.
That's what I deduced from the tests and the support app. I'm afraid of being a hardware problem, I recently purchased the smartphone.
The microphone appears to be wet or dirty.

Wagner Seilert said:
Hello, has your microphone returned to normal?
I have the same problem, the call works well on the speaker because it uses the upper microphone. But the bottom microphone has a very low volume, making the other person not hear the voice on calls.
That's what I deduced from the tests and the support app. I'm afraid of being a hardware problem, I recently purchased the smartphone.
The microphone appears to be wet or dirty.
Click to expand...
Click to collapse
I am still having the problem. How to clear the microphone? The hole is very small.

Hi did u find a solution?

Related

[Q] Low Microphone volume

Hello
I noticed my Moto G LTE microphone volume is pretty low in Whatsapp, Recording apps and in calls. Other devices are much louder and clear (I tested against the SGS2 and SGS3) anyone facing this problem too or is my device broken?
I found using the QCATest app that the DEAFULT MIC (one used for all the mentioned above) has vey low volume but none background noise, PRIMARY MIC on the other hand, has little background noise but much better volume. I guess it's a software issue regarding the background voice cancellation mechanism? can anyone confirm this?
Not a single comment?
Please let me know if you have this problem or not. I don't know If I should contact Motorola and get my device replaced.
Thanks
A friend of mine is reporting a similar problem on calls - callers claim they can't hear well. I'm trying to figure out what is going on.
Bump...
No one noticed the low volume compered to other phones?
Please post your feedback
CJMom said:
Hello
I noticed my Moto G LTE microphone volume is pretty low in Whatsapp, Recording apps and in calls. Other devices are much louder and clear (I tested against the SGS2 and SGS3) anyone facing this problem too or is my device broken?
I found using the QCATest app that the DEAFULT MIC (one used for all the mentioned above) has vey low volume but none background noise, PRIMARY MIC on the other hand, has little background noise but much better volume. I guess it's a software issue regarding the background voice cancellation mechanism? can anyone confirm this?
Click to expand...
Click to collapse
If you have a scratch guard them try removing it.
If it's not the problem, contact Motorola.
Meuuks13 said:
If you have a scratch guard them try removing it.
If it's not the problem, contact Motorola.
Click to expand...
Click to collapse
I only have a tempered glass which doesn't cover the mic hole.
I tried contact Motorola via their forums, no luck yet. I can try to send the device for "repair" but the waiting time will be too long (I don't have official support from Motorola in my country) and with problems like this, they might just send the device back to me claiming there is no problem at all.
I already found few people with this problem too but not a straight answer on this.
If Cm11, try bass boost
CJMom said:
Hello
I noticed my Moto G LTE microphone volume is pretty low in Whatsapp, Recording apps and in calls. Other devices are much louder and clear (I tested against the SGS2 and SGS3) anyone facing this problem too or is my device broken?
I found using the QCATest app that the DEAFULT MIC (one used for all the mentioned above) has vey low volume but none background noise, PRIMARY MIC on the other hand, has little background noise but much better volume. I guess it's a software issue regarding the background voice cancellation mechanism? can anyone confirm this?
Click to expand...
Click to collapse
If you're using CM11, try enabling bass boost in the DSP settings.
MiyagiSan said:
If you're using CM11, try enabling bass boost in the DSP settings.
Click to expand...
Click to collapse
I'm using stock rom 4.4.4 no root
I guess I should replace my phone as no one is seems to be having this issue.
Edit: If someone can post a sample recording from a supposedly normal device for me to compare I would appreciate this very much. Thanks
Can anyone actually point a recording app that they using and works good with the Moto G (as you can put your phone in the desk and speak at normal level and being able to hear ok)?
No one have a word on this? Although I found that the volume in the camera recording is much better it's still very far behind basically any other phone.
I have the same problem only apps that works fine is when I'm recording on Vine, but Instagram, the Camera App, Snapchat all have very very low mic volumes

Microphone volume!!

Hi!!i have a problem with the MIC...when i send whatsapp audio message...the reciver can't hear what i saied...and when i hear my message the volume is very low...can i change the mic volume??
I have this on multiple programs as well, they can't hear me clearly....
Same here!!! Mic vol is just too low... Any solution ??
Did any of you do a google search?
10 seconds with google: https://play.google.com/store/apps/details?id=net.vkrun.microphone_amplifier&hl=en
I am sure this is not the cause of your problem, but...
I faced this problem once when the other party could not hear me and I could not properly hear him. What had happened was that I had the phone upside down, and the 'swap' option was disabled. The phone is so damned identical on top and bottom that it is difficult to tell which way are you holding it. I noticed this after some loud 'hellos' from both of us and things were fine once I turned it around. Do check.

Lost Mic, Sound in video and voice recorder...

Hi,
A couple of days ago I lost completely my mic during calls. (Other persons can not here me but i can. Even when i speak through speakers they can not here me)
Even the sound with my video's is gone.
But the strange thing is that when i tap my phone when my voice recorder app is on, it will detect the tapping but it will not record anything.
Can anybody help in this matter?
I use a ZP999 rooted, custom rom
update : the voice recorder did record something afterall.
When i put my headset in i can hear it clear.
I did pull out my headset and i now can hear the voice recording through my speakers which before didn't work.
I had some hope now the mic of my phone dialer should work but it didn't.
Can there be something wrong with my headset-input-jack which controls also the mic of my dialer???
Is it possible that my phone "thinks" there is still a headset inside so my mic won't work?
I remember i used some softtouch-pen which had on the other end a "jack"-like the usual headsets. But i remember it didn't fit the wright way.
It could possibely caused the harm.
Any way to override or fix this problem ???
Any help would be welcome.

Only Single Bottom Speaker When Using Speaker Phone?

As the title says only the bottom firing speaker is working when on speakerphone. The top earpiece works as a speaker with Spotify and YouTube with no problem. However whenever using speaker phone it is only from the bottom speaker.
I have tried a different dialer app, and the beta google dialer with no luck. Wanted to see if anyone else noticed the same issue and if it might be a firmware issue.
ki4mor said:
As the title says only the bottom firing speaker is working when on speakerphone. The top earpiece works as a speaker with Spotify and YouTube with no problem. However whenever using speaker phone it is only from the bottom speaker.
I have tried a different dialer app, and the beta google dialer with no luck. Wanted to see if anyone else noticed the same issue and if it might be a firmware issue.
Click to expand...
Click to collapse
Doubt it. Likely by design to protect hearing when folks absent mindedly put handset to ear with speakerphone engaged. Done that a few times on my Moto devices; not a fun experience.

Proximity sensor muting calls

Hi,
So when making a call the other person can't hear me or hears me very low. I figured out that if I move my face away from the proximity sensor the mic works normally. The fact that some people say they can hear me very low could mean that one mic at the top of the phone is not affected.
Is there a setting anyone can suggest or a way to reset the settings without doing a factory reset.
This might have happened after a recent update.
Thanks.

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