Hey guys,
just noticed that my screen is damaged. Bought the device the 23th May. Can someone relate to?
They say they can't replace the device because I'm contacting after the replacmente period.
Well, I just noticed because I was replacing screen protector. Bullsh*
Unfortunate, but if you didn't notice it for 4 weeks I can't see there's a lot you can do.
B3311 said:
Unfortunate, but if you didn't notice it for 4 weeks I can't see there's a lot you can do.
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Click to collapse
Now I will send it for repair
looks like to me this is not the screen maybe but the a thin polymer bezel that holds the screen in the frame?
cheers
If you didn't notice something like that in 4 weeks then it must've not been there when the phone came so it's probably your fault. They tend to want to replace the screen in cases like this and ask for a ton of $$$, so imo you should keep it like that if they say that.
refedit said:
Hey guys,
just noticed that my screen is damaged. Bought the device the 23th May. Can someone relate to?
They say they can't replace the device because I'm contacting after the replacmente period.
Well, I just noticed because I was replacing screen protector. Bullsh*
Click to expand...
Click to collapse
That doesn't look like the screen in the picture. It looks like the housing that is chipped. If I'm seeing it correctly that would be hard for you to do yourself. It should be covered under warranty in my opinion.
insomnia77 said:
That doesn't look like the screen in the picture. It looks like the housing that is chipped. If I'm seeing it correctly that would be hard for you to do yourself. It should be covered under warranty in my opinion.
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Click to collapse
Yes you're right. I didn't explain myself correctly. I already chatted with them and explained. Monday or Tuesday they'll pick up the phone.
From now on, I'll check carefully every smartphone.
Buy the screen protection plan and then get it replaced or go through squaretrade, in the US OnePlus screen replacement is like 165.00, but for a little chip I don't think it's worth it.
Bradl79 said:
Buy the screen protection plan and then get it replaced or go through squaretrade, in the US OnePlus screen replacement is like 165.00, but for a little chip I don't think it's worth it.
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Click to collapse
I bought the screen protection plan. But as insomnia77 said and I agree, it's not the screen that's damaged. It's the housing. Must be production problem.
Not trying to be funny buy you DID remove the original screen protector that's pre-applied? Only asking cos that looks like bubbles under a protector?
Never mind, just noticed the chip. That's bad, did you give it a healthy drop?
djsubterrain said:
Not trying to be funny buy you DID remove the original screen protector that's pre-applied? Only asking cos that looks like bubbles under a protector?
Never mind, just noticed the chip. That's bad, did you give it a healthy drop?
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Lol. No I didn't drop the phone once so far.
And yes, I was applying a new screen protector, after using tempered glass but didn't like it because of the bad accuracy of FP. Luckely I replaced the screen protector so I could notice the damage.
refedit said:
Yes you're right. I didn't explain myself correctly. I already chatted with them and explained. Monday or Tuesday they'll pick up the phone.
From now on, I'll check carefully every smartphone.
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Click to collapse
Oh that's good. Hopefully they replace it promptly. Keep us in the loop.
UPDATE
So that's what I got as answer from Oneplus:
"Thank you for contacting OnePlus Customer Support.
We apologies any inconvenience caused due to this. We understand your concern regarding the delay in repair for your device and this is the far opposite of what we want our customers to experience. Please note that we can do replacements only if the device is within 15 days return/replacement period and damages upon arrival has to be reported within 72 hours. Upon checking with your repair request we have found that it is pending for the spare parts to be arrived. Once the service center has received the spare parts then the device will be repaired and released as soon as possible.
Thank you for your understanding!
Please let us know if you have any other concerns.
Thanks & Best Regards,
James Wilson
OnePlus Customer Support"
I think this is a "cheap" after sales service.
refedit said:
So that's what I got as answer from Oneplus:
"Thank you for contacting OnePlus Customer Support.
We apologies any inconvenience caused due to this. We understand your concern regarding the delay in repair for your device and this is the far opposite of what we want our customers to experience. Please note that we can do replacements only if the device is within 15 days return/replacement period and damages upon arrival has to be reported within 72 hours. Upon checking with your repair request we have found that it is pending for the spare parts to be arrived. Once the service center has received the spare parts then the device will be repaired and released as soon as possible.
Thank you for your understanding!
Please let us know if you have any other concerns.
Thanks & Best Regards,
James Wilson
OnePlus Customer Support"
I think this is a "cheap" after sales service.
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Click to collapse
If it takes too long ask for help on the official OnePlus forums. I've seen them escalate cases. If they don't have the part I would insist on a new replacement.
insomnia77 said:
If it takes too long ask for help on the official OnePlus forums. I've seen them escalate cases. If they don't have the part I would insist on a new replacement.
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Click to collapse
Thank you. Will follow your advice! :highfive:
Related
I have been lucky with my screen so far but my co-worker's phone died not even two weeks in. He said his kid had knocked a glass (cup/mug) over hitting the screen at an unusual angle.
The phone it self works grate but it must have caught the screen at the wrong angle for it to crack. I say this because I have dropped my Nexus 5 with some force and it has been fine so far. Also its not often I see a crack starting from the side (see pic) and not one of the corners.
The only place here in Edmonton, Alberta (Canada) that would repair it had a price that was ~50 shy of a brand new Nexus 5 (he has a 16gig).
Question:
Anyone know if there is a place in Edmonton or online where I can get a cheep screen (and replacement advice) or cheep screen replacement?
Also if you have had a similar experience how have you dealt with it?
Note: The screen protector in the pic was not attached during the crack it is a iPhone4 protector added after the crack so that the phone can be used without bleeding fingers.
Mistix said:
I have been lucky with my screen so far but my co-worker's phone died not even two weeks in. He said his kid had knocked a glass (cup/mug) over hitting the screen at an unusual angle.
The phone it self works grate but it must have caught the screen at the wrong angle for it to crack. I say this because I have dropped my Nexus 5 with some force and it has been fine so far. Also its not often I see a crack starting from the side (see pic) and not one of the corners.
The only place here in Edmonton, Alberta (Canada) that would repair it had a price that was ~50 shy of a brand new Nexus 5 (he has a 16gig).
Question:
Anyone know if there is a place in Edmonton or online where I can get a cheep screen (and replacement advice) or cheep screen replacement?
Also if you have had a similar experience how have you dealt with it?
Note: The screen protector in the pic was not attached during the crack it is a iPhone4 protector added after the crack so that the phone can be used without bleeding fingers.
Click to expand...
Click to collapse
I have some good news for you but at the same time it depends on your LUCK.
well, a member on XDA broke his Nexus 7 2013 screen when it was just launched (Less than 10 days).
He tried getting help and no one had spare parts available online, he sent it to ASUS directly paying the postage.
What happened was that his Nexus came back repaired and ASUS didnot even charge him anything apart from postage he paid.
He was a lucky man and I hope you and your friend are too!
Good Luck!
Mistix said:
I have been lucky with my screen so far but my co-worker's phone died not even two weeks in. He said his kid had knocked a glass (cup/mug) over hitting the screen at an unusual angle.
The phone it self works grate but it must have caught the screen at the wrong angle for it to crack. I say this because I have dropped my Nexus 5 with some force and it has been fine so far. Also its not often I see a crack starting from the side (see pic) and not one of the corners.
The only place here in Edmonton, Alberta (Canada) that would repair it had a price that was ~50 shy of a brand new Nexus 5 (he has a 16gig).
Question:
Anyone know if there is a place in Edmonton or online where I can get a cheep screen (and replacement advice) or cheep screen replacement?
Also if you have had a similar experience how have you dealt with it?
Note: The screen protector in the pic was not attached during the crack it is a iPhone4 protector added after the crack so that the phone can be used without bleeding fingers.
Click to expand...
Click to collapse
Your friend should check out the credit card he bought it with and see if it comes with a accidental warranty perk. Some CC have a 90 day period of "insurance" if purchased using the CC.
Hnk1 said:
I have some good news for you but at the same time it depends on your LUCK.
well, a member on XDA broke his Nexus 7 2013 screen when it was just launched (Less than 10 days).
He tried getting help and no one had spare parts available online, he sent it to ASUS directly paying the postage.
What happened was that his Nexus came back repaired and ASUS didnot even charge him anything apart from postage he paid.
He was a lucky man and I hope you and your friend are too!
Good Luck!
Click to expand...
Click to collapse
Hopeful, I will see if LG has a repair address where we could ship the device.
hammester said:
Your friend should check out the credit card he bought it with and see if it comes with a accidental warranty perk. Some CC have a 90 day period of "insurance" if purchased using the CC.
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Click to collapse
I think he does have some sort of CC policy I will ask and get him to peruse this.
Thanks both for the helpful replays!
LG charges around 150 for the screen repair. Theres posts regarding this on the general forum. There's even a user tutorial for removing the screen yourself.
FuMMoD said:
LG charges around 150 for the screen repair. Theres posts regarding this on the general forum. There's even a user tutorial for removing the screen yourself.
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Click to collapse
I see, i figured it would be under Q/A, found the post you where talking about thanks!
http://forum.xda-developers.com/showpost.php?p=47196732&postcount=12
Mistix said:
I see, i figured it would be under Q/A, found the post you where talking about thanks!
http://forum.xda-developers.com/showpost.php?p=47196732&postcount=12
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Click to collapse
I thought so too but it's a nice thread though. I'm glad you were able to find it.
Sent from my Nexus 5 using Tapatalk
Hello,
Most of the threads here are about replacement screen in US. I live in Switzerland and have suffered the broken screen from less than 1 feet off the ground :crying:
Can anyone advise me on where I could possibly get my screen replaced? Or should I just buy a screen off the bay and do it myself? Or is the screen + frame option better for DIY repair?
Thank you for your time and help.
Cheers
karthiks said:
Hello,
Most of the threads here are about replacement screen in US. I live in Switzerland and have suffered the broken screen from less than 1 feet off the ground :crying:
Can anyone advise me on where I could possibly get my screen replaced? Or should I just buy a screen off the bay and do it myself? Or is the screen + frame option better for DIY repair?
Thank you for your time and help.
Cheers
Click to expand...
Click to collapse
I suppose if you want to keep warranty in tact, you'd send it to LG to replace, or one of their service centres. Probably worth contacting them and asking for advice initially.
rootSU said:
I suppose if you want to keep warranty in tact, you'd send it to LG to replace, or one of their service centres. Probably worth contacting them and asking for advice initially.
Click to expand...
Click to collapse
That was my thought initially. Unfortunately, Switzerland doesn't have LG service for Nexus 5.
karthiks said:
That was my thought initially. Unfortunately, Switzerland doesn't have LG service for Nexus 5.
Click to expand...
Click to collapse
I would still contact them for advice initially. You must have warranty, so therefore they must be able to advice how to replace the screen without voiding it, surely?
rootSU said:
I would still contact them for advice initially. You must have warranty, so therefore they must be able to advice how to replace the screen without voiding it, surely?
Click to expand...
Click to collapse
I have written them an email now. Thank you.
If anyone has any personal experience, please feel free to reply
I have just received my XZ dual and all seems to be OK apart from the not so great camera, which I expected.
I have just found that there is a light bleed coming from the phone body, in the bottom right corner, between the display panel and frame. Waterproofing test seems to be working. Also it always stops about half second later after I turn off the screen, which is a bit strange.
I am adding a picture...
Does anyone have similar issue?
No light bleed on mine. Think the camera is fine too.
Sent from my F8331 using XDA-Developers mobile app
That's not normal at all, you should get yours replaced asap, this phone is supposed to be completely sealed.
Venom71 said:
That's not normal at all, you should get yours replaced asap, this phone is supposed to be completely sealed.
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Click to collapse
That's what I thought as well. I have never seen such issue on any of my smartphones before. The problem is, I live in Europe and bought mine from HK. Hope the seller will take it back...
frostitomik said:
That's what I thought as well. I have never seen such issue on any of my smartphones before. The problem is, I live in Europe and bought mine from HK. Hope the seller will take it back...
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Click to collapse
If you brought the phone brand new you don't need to sent it back to seller. It has international warranty for 2 years. Sony will fix the issue or replace handset.
Darni187 said:
If you brought the phone brand new you don't need to sent it back to seller. It has international warranty for 2 years. Sony will fix the issue or replace handset.
Click to expand...
Click to collapse
Thanks for your advice. The seller has actually contacted me with the return shipping details and I will be returning it to their UK hotspot.
I have decided to get a refund instead of a repair or replacement as I am not really sure I want this phone anymore, at least not now. It's a beauty, but I will wait once all the issues are fixed and then maybe get one.
frostitomik said:
Thanks for your advice. The seller has actually contacted me with the return shipping details and I will be returning it to their UK hotspot.
I have decided to get a refund instead of a repair or replacement as I am not really sure I want this phone anymore, at least not now. It's a beauty, but I will wait once all the issues are fixed and then maybe get one.
Click to expand...
Click to collapse
Your welcome, smart move.. :good:
I just got the XZ yesterday lucky no screen issues..
frostitomik said:
Thanks for your advice. The seller has actually contacted me with the return shipping details and I will be returning it to their UK hotspot.
I have decided to get a refund instead of a repair or replacement as I am not really sure I want this phone anymore, at least not now. It's a beauty, but I will wait once all the issues are fixed and then maybe get one.
Click to expand...
Click to collapse
The phone is great, I really can't find any real negative side of it, people talk **** about it because of the 3gb of ram, but if you want disappointment give a look to samsung or htc's forums
I cracked my screen and would like some feedback on a reliable place to buy a replacement as it is out of the 3 month warranty. Thank you.
I replaced the screen in my H8. It's very hard to replace it, you have to remove back glass first and the most difficult thing is to put it back.
Sent from my FRD-L09 using XDA-Developers Legacy app
zamroc8 said:
I cracked my screen and would like some feedback on a reliable place to buy a replacement as it is out of the 3 month warranty. Thank you.
Click to expand...
Click to collapse
Watch this
Sent from my FRD-L09 using XDA Labs
zamroc8 said:
I cracked my screen and would like some feedback on a reliable place to buy a replacement as it is out of the 3 month warranty. Thank you.
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Click to collapse
There's a tutorial from iFixit or something like that, it needs precision and a little bit of patience, good luck
Fikul said:
I replaced the screen in my H8. It's very hard to replace it, you have to remove back glass first and the most difficult thing is to put it back.
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Click to collapse
That's awesome hardware repair skills.
Thanks!
zamroc8 said:
Thanks!
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Click to collapse
You are welcome , probably u should have made a video while u strip the phone into parts and also the assembling part.
I have broken the screen of mine. What is a prudent way to go about fixing it? Should I contact Huawei and ask for repair, or should I purchase a replacement display and try fixing it myself?
If Huawei offers repair, what is the cost? I have not registered the phone or purchased a warrantee.
If I go DIY route, where should I get a replacement? eBay?
Thanks in advance. It is the first time ever I cracked a smartphone display. It was my fault but still a bummer. Ugh.
lopri said:
I have broken the screen of mine. What is a prudent way to go about fixing it? Should I contact Huawei and ask for repair, or should I purchase a replacement display and try fixing it myself?
If Huawei offers repair, what is the cost? I have not registered the phone or purchased a warrantee.
If I go DIY route, where should I get a replacement? eBay?
Thanks in advance. It is the first time ever I cracked a smartphone display. It was my fault but still a bummer. Ugh.
Click to expand...
Click to collapse
I hope contacting service center might get ur display replaced an original one.
If you contact Service center you definitely get a genuine parts, but price will be higher.
You can replace it by yourself if you don't have crooked hands..
lopri said:
I have broken the screen of mine. What is a prudent way to go about fixing it? Should I contact Huawei and ask for repair, or should I purchase a replacement display and try fixing it myself?
If Huawei offers repair, what is the cost? I have not registered the phone or purchased a warrantee.
If I go DIY route, where should I get a replacement? eBay?
Thanks in advance. It is the first time ever I cracked a smartphone display. It was my fault but still a bummer. Ugh.
Click to expand...
Click to collapse
If you're not experienced with replacing parts in phones, just send it to customer service
netvorCZEK said:
If you contact Service center you definitely get a genuine parts, but price will be higher.
You can replace it by yourself if you don't have crooked hands..
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Click to collapse
Thanks for pointing which i dint. Price will be pretty much for genuine parts
Hi to all,
I noticed that this phone has an outer glass just over the LCD screen and mine has broken after a little fall. I can't find in Italy a service for repairing as the phone comes from abroad and is out of Eu-warranty.
So I looked for a replacement in order to fix it by myself: I find a lot of "screen with frame", but as I place the order they send me back my money as "the item is no longer available" or something regarding a QC test not passed.
So then I can't find a replacement. Someone could help me to find it? And someone knows if there are any video about how to repair the screen of my Axon 10 pro (5G version)?
Thanx to all
This device has been EOL form zte for a while now, not only that its an obscure device, barely anyone knows about, so thats how much the supply chain cares for it, im not surprised you cant find replacement parts unfortunately, in the usa(my case) they are easy to find https://www.ebay.com/itm/2032431306...H8XLDWck4L_vI4a7gAYLUjTlKcuEdZOYaAmxEEALw_wcB .
rafyvitto said:
This device has been EOL form zte for a while now, not only that its an obscure device, barely anyone knows about, so thats how much the supply chain cares for it, im not surprised you cant find replacement parts unfortunately, in the usa(my case) they are easy to find https://www....
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You're right...but the price is insane!
gioyann said:
You're right...but the price is insane!
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Look on ebay.de - in germany spare parts are plentyful by now. 150 for the full display, 20 for the glass (beware that doing a glass replacement is hard...)