Database Info

N8010: serious touchscreen / display bug, probably affecting whole batch / model

Hi,
I made this video to demonstrate a rather serious Galaxy Note 10.1 Bug
that i've encountered on two devices, bought from two separate stores.
The first device was a Note 10.1 N8010 with Jelly Bean, the second (the
one on the video) is a Note 10.1 N8010 with Ice Cream Sandwitch.
Transcript:
Hi.
I have in front of me a brand new Galaxy Note 10.1.. its a WIFI-model
N8010. With brand new i mean i bought it a couple of hours ago--here is
the recepit.
I already bought a Galaxy Note 10.1, same type and model.. about 6
Months ago, but its touchscreen suffered from a very weird
touchscreen-bug that was somewhat difficult to reproduce. When I tried
to return the first model, the device went away for almost 3 months and
when I got it back the bug was still there.
Since I was using the device mainly for writing assignments and taking
notes (thats why i bought it in the first place) i gave it back and went
to another store to buy a new one, hoping that the first place will give
me my money back. I needed the device urgently and it was, like i said,
3 months and I had to make a decision.
Well, as it turns out, though, the new device, the one you can see here,
has the same bug.. and I'm going to demonstrate it now.
Right now, as you can see, the device is not in a sane state.. and the
display hasn't turned off since I started speaking. The 2, well, the 4
dots, here, here, here and here.. this one is shaking.. the 4 dots are
supposed to indicate touch activity but are rather ghost-dots caused by
mentioned bug. Here for example is another dot.. I can make several of
them.. I can use a couple of fingers.. and.. this dot is caused by my
hand, the other ones by said bug. I can't do anything right now.. I
can't press on any of these buttons.. I can't call the menu, I can't
switch the homescreen left or right.. I can't drag the.. this thing
here, whatever its name is.. touch input is pretty much impossible.
How do you cause this bug? It's pretty simple.. you roll the palm of
your hand over the display. I can demonstrate this.. I can already
demonstrate this on the lockscreen, doesn't matter.. now, there are 3
dots.. and again.. well, lets try that one again.. now we see 4 dots..
and I can't unlock the lockscreen with my finger. I can though do it
with my pen. Alright.. like i said, you roll the palm of your hand over
the display.. angle and corner don't matter.. current application in
the foreground don't matter either. When this state is active.. it's
going to be almost impossible, I already mentioned that, to use
touch-input.. and with almost I mean there are certain situations where
touch-input will partially work.. but in most cases it won't. Like
you've seen the pen works in this state.. and sometimes, but just
sometimes, it will reset said state. I'm not sure.. I'm still not able
to use touch properly.. yeah, i'm still not able but the pen still
works. Let's reproduce it one more time.
If you want to reset this state your only option is to turn off the
display.. there you go. This bug occurs on ICS and JB.. this device here
has ICS, thats 4.0.4 and my last device, the one that i wanted to give
back.. is running JB 4.1.2, i think. (...) This bug is a show stopper
for everyone who'd like to use this device for lots of writing.. and
it's also a trouble maker since the repair-guys have a hard time
reproducing it, even if you provide them with a comprehensive video.
Now, I hope this video will reach someone who has the necessary access..
because, i don't know, either I'm very, very lucky and get my hands on
two exceptional devices with the exact same bug or this affects the
whole batch or every such model.
I can show perhaps a couple of other apps if the device will let me..
which it won't right now.. Its probably time to use the pen. For
example S-note.. pen works.. touch doesn't.. it's the same story, it
doesn't depend on the application or lockscreen or mainscreen, whatever.
Let me repeat: In this state, when you see these dots, the display will
never dim or go to sleep.. so if you write something and you don't
realize that the device is in such a state.. and you go somewhere for a
couple of hours.. you will come back and you will see that the display
never turned itself off and that you lost lots of battery.
If you want to contact me, i provided my address below (...) thanks for
watching."
Contact me at [ bergwitz at gmx.ch ]
Click to expand...
Click to collapse
Any help is appreciated.

bergwitza said:
Any help is appreciated.
Click to expand...
Click to collapse
I don't know what kind of help anyone's going to be able to provide. It's either a s/w problem which if you've hard reset the device and it's still there indicates a h/w problem. There's been some strangeness on particular regional versions of s/w. For example, different S Note versions have had various problems and different versions are shipped in different regional ROMs. You said two Note's you've had have the same problem though which doesn't make sense if one was ICS and one JB which means they were manufactured at different times so not from the same batch. Are you using a case with magnets in it? Some people have reported strange display issues when the Note's near magnets which causes electromagnetic interference.
The Note's been out since August and sold in the millions and this is the first this type of issue's been reported. So, to your point, maybe there was a batch of bad displays that got out and all ended up in whatever region you live in. Or all versions of your region's s/w has some type of display driver bug. Mine (from August) has no touch issues either via the pen or capacitive touches and I enabled "show touch" in the developer's settings to test it. It's also a pretty obvious issue so if it were common others would have commented or posted also.
The latest 4.1.2 s/w for the N8010 is for the Nordic Countries and was released in March. From your accent I'm guessing you're in the EU. The Nordic ROM is multi-CSC so can be used on any EU N8010. You might want to try installing it via Odin to see if it changes anything.
http://www.hotfile.com/dl/199761991/e927a4b/N8010XXUCMA8_N8010OXXCMB1_NEE.zip.html

BarryH_GEG said:
I don't know what kind of help anyone's going to be able to provide.
Click to expand...
Click to collapse
You provided help when you tried to reproduce the problem.
BarryH_GEG said:
It's either a s/w problem which if you've hard reset the device and it's still there indicates a h/w problem.
Click to expand...
Click to collapse
The first N8010 was reset a couple of times. The second wasn't but I guess that wouldn't make much of a difference.
BarryH_GEG said:
You said two Note's you've had have the same problem though which doesn't make sense if one was ICS and one JB which means they were manufactured at different times so not from the same batch.
Click to expand...
Click to collapse
Both had initially ICS. The first N8010 was upgraded to JB during the 3 month repair process.
BarryH_GEG said:
Are you using a case with magnets in it?
Click to expand...
Click to collapse
No, what you've seen in the video was just taken out of the box. There was nothing close or attached, just a tablet and two laptops on a table. The problem was initially reproducible in two different cities on several separate addresses.
BarryH_GEG said:
The Note's been out since August and sold in the millions and this is the first this type of issue's been reported.
Click to expand...
Click to collapse
Yes.. and that was pretty much the only reason why I was so convinced that my device was faulty and went out to get another one in order to get back to work as soon as possible. Now I have to deal with two retail stores.. trying to explain why I want a refund while looking like a shady guy who is trying to pull something.
BarryH_GEG said:
Mine (from August) has no touch issues either via the pen or capacitive touches and I enabled "show touch" in the developer's settings to test it.
Click to expand...
Click to collapse
Thanks for testing!
BarryH_GEG said:
It's also a pretty obvious issue
Click to expand...
Click to collapse
When touches are shown, yes. Otherwise, hell no.. it took me months to figure out what was wrong. I blamed all possible things for the various gitches that were a direct result of this bug.. mostly the apps I was using. When the touch-input freezes started to occur on a daily basis I started to debug.. which isn't that productive when you're not root. In the end I stumbled over the "show touches" option and was lucky that such an option even exists.
BarryH_GEG said:
From your accent I'm guessing you're in the EU.
Click to expand...
Click to collapse
Switzerland
BarryH_GEG said:
The Nordic ROM is multi-CSC so can be used on any EU N8010. You might want to try installing it via Odin to see if it changes anything.
Click to expand...
Click to collapse
Thanks for the link but right now I would just like to get my money back safely.. :|
Do you maybe know how to get in touch with samsung? Just in case the retail stores decide to give me a hard time..

I briefly experienced this issue while using my Note 10.1 in a place I don't usually use it (my brother's desk instead of my own). I was able to reproduce the issue many times by placing my palm on the screen just as in the video above.
Strangely enough, I haven't been able to reproduce the issue since that first time. I use my Note 10.1 in a number of different places (lecture halls, library, home desk, etc.), but can't seem to make it happen again.
I'm running a rooted, deodexed stock rom (4.1.2) on a NT-8013.

me too
Don't worry, you aren't crazy, I get this too.
I'm convinced its caused by pressure on the display components. My reasons are the following:
If i roll my palm across the screen relatively lightly (but still with enough pressure for the device to respond to normal touches) this never happens.
However as soon as i apply a littly more pressure I can replicate this problem every time. (To those reading thinking that I am putting an unreasonable amount of pressure on the device - I am not! I see people much more violent with their tablets day to day with no issue)
Furthermore, the more pressure I apply the longer the touches will stay after i remove my hand, suggesting that the device is kind of uncompressing.
Finally the area in which this is worst* there are some small LCD 'Mura' - that is light spots on the screen you can only see from some angles, these are normally the result of pressure.
I dont know about you guys but my note is pretty creaky, I would guess that there simply isnt enough rigidity to protect the screen components from stresses caused by pushing down on the device. (Note that i dont get this problem usually unless the device is sitting flat on its back.)
Dont get my wrong, I love my note and these issues are fortunately only an uncommon annoyance for me during typical use. But, this is kind of ****ty build quality and i will have reservations about buying another device from samsung.
*(e.g. if i roll my hand across the screen this is the most common area for a touch to 'stick')

drdoombot said:
Strangely enough, I haven't been able to reproduce the issue since that first time. I use my Note 10.1 in a number of different places (lecture halls, library, home desk, etc.), but can't seem to make it happen again.
Click to expand...
Click to collapse
In situations where I wasn't able to reproduce the bug (that happened every once in a while) I used a simple workaround: lock+unlock the screen and the bug was reproducible again.
6pool said:
you aren't crazy
Click to expand...
Click to collapse
You're right. After realizing that the second device has the same bug, I was close to declaring myself mental.
6pool said:
I dont know about you guys but my note is pretty creaky
Click to expand...
Click to collapse
Mine too. It feels cheap and the only reason I bought it is because of the pen.
6pool said:
these issues are fortunately only an uncommon annoyance for me during typical use.
Click to expand...
Click to collapse
What's your typical use? My typical use was writing and said bug made that very inconvenient. It basically prevented me from using touch-input after writing only a couple of lines..
Maybe a short update: I returned the second device, got my money back, and sent the first device once again to $REPAIR_GUYS, this time with a link to the video above.
I'm also thinking about buying a Note 8 if I get refund for the first device.
Bottom line: The tablet was supposed to replace all the cumbersome paper I have to deliver every week and I'm out of a working device since end of january. A huge waste of money, time, time and time.

bergwitza said:
Mine too. It feels cheap and the only reason I bought it is because of the pen.
Click to expand...
Click to collapse
Yeah if it wasn't for the pen I bet most people would have gone for something more sturdy/better screen/stock android.
It literally is the only device which can do annotation anywhere near properly though so Its a matter of priorities.
bergwitza said:
What's your typical use? My typical use was writing and said bug made that very inconvenient. It basically prevented me from using touch-input after writing only a couple of lines..
Click to expand...
Click to collapse
Typical use has been taking lecture notes for several hours a day, managed a years worth of university with it, and while its not perfect
it did save my back from having to lug around lots of books and notes.
I would guess that this issue is present on all devices, just at differing scales. Hopefully you can find one where it is at a level that doesn't
bother you, though I wouldn't blame you for giving up and avoiding Samsung from now on, must be a right pain.
bergwitza said:
I'm also thinking about buying a Note 8 if I get refund for the first device.
Click to expand...
Click to collapse
I would say that if you are planning on using the note 8 for lots of writing, maybe try it in store first, its probably way too small for any prolonged period, I find the 10.1 cramped and I have relatively small hands/writing. (Not helped by the fact the pen digitizer gets weird towards the edges of the screen)
Anyways, good luck!

6pool said:
I would say that if you are planning on using the note 8 for lots of writing, maybe try it in store first, its probably way too small for any prolonged period, I find the 10.1 cramped and I have relatively small hands/writing. (Not helped by the fact the pen digitizer gets weird towards the edges of the screen)
Click to expand...
Click to collapse
I never really used the whole screen for writing for various reasons:
1. the pen is not precise somewhere around the middle of the screen
2. the pen is not precise at the edges (as you mentioned)
Reason 2 is something all wacom digitizers seem to share (I remember watching a guy on youtube demonstrating the "edge-effect" on the note and two other, professional wacom devices), reason 1 I can't explain.
Anyway, I always ended up just using the upper half of the screen and that's basically the main reason why I think it wouldn't make much of a difference. But on the other hand my gut tells me that you could be right.
Right now I can't shake the feeling that the note is just some random entity in Samsung's massive brute-force output. Never mind the details or the quality, after 5 different pen-tablets the fifth iteration will be just fine. Sounds a lot like Agile SW development.. just with hardware.

Same problem, demonstrated by someone else:

Have two tablets stock and no root. I have none of the described bugs and these 2 tablets are solid and very well built. Solid as any tab that I have owned. That is a strange problem and probable a batch built on Friday about quiting time.

None of those issues could have been reproduced on my Note 10.1 (GT-N8000) from Germany. Mine was bought in October 2012.
Sorry to hear that you have gotten two faulty devices :-/
Grüße aus Deutschland
Sent from my GT-N8000 using XDA Premium HD app

I have went through 3 of these tablets, ended returning each one to best buy. I absolutely love it for drawing and sketching....until the screens bugged up. All three of mine where the gray version, I'm tempted to pick up a white and give it a try.
Btw ...the second video posted in this thread is mine. :cyclops:

Interesting thread, after reading it I decided to test mine and it's not suffering with that bug, I'm in the UK and brought it 2 months ago, it's the grey variant
Sent from my GT-N8010 using Tapatalk 2

aaronbass said:
I have went through 3 of these tablets, ended returning each one to best buy. I absolutely love it for drawing and sketching....until the screens bugged up. All three of mine where the gray version, I'm tempted to pick up a white and give it a try.
Click to expand...
Click to collapse
Wait, are you saying that all 3 had the same bug?
ch0ka said:
None of those issues could have been reproduced on my Note 10.1 (GT-N8000) from Germany. Mine was bought in October 2012.
Sorry to hear that you have gotten two faulty devices :-/
Grüße aus Deutschland
Sent from my GT-N8000 using XDA Premium HD app
Click to expand...
Click to collapse
Smartie36 said:
Interesting thread, after reading it I decided to test mine and it's not suffering with that bug, I'm in the UK and brought it 2 months ago, it's the grey variant
Sent from my GT-N8010 using Tapatalk 2
Click to expand...
Click to collapse
Thanks to both of you for testing.

bergwitza said:
Wait, are you saying that all 3 had the same bug?
Thanks to both of you for testing.
Click to expand...
Click to collapse
Yep, all three had the same issue.
At first I thought the screen bug was from the tablet getting too hot while sketching (SketchBook). The tablet was pretty warm, not uncomfortable to touch or anything. Possibly overheating?
While streaming Netflix, the touch dots would randomly appear and not go away. The tablet wasn't warm like before when I was sketching and it wasn't even being touched.
Still tempted to try another one, i did love it when it was working and there aren't any other android devices sporting the wacom digitizer

Update:
After almost four months, some Samsung technician/representative reluctantly decided to issue a refund. Reluctantly because, and I quote, out of 100 times he tried to reproduce the bug demonstrated in not one but two videos.. he succeeded only once.
Not really satisfying but, oh well, if they dont give a f.., I won't either.

Any updates
Hi
I bought this Note for my girlfriend as a Christmas gift. She's loaded a few apps and mainly uses it to look up stuff on the web, FaceBook and things like that. The issue is the screen starts twitcihing and types random letters and will switch pges and change settings. I did a factory reset via the reset option in the settings tab. That did not help. I will post a video tonight showing the issue. Are there any other option out there??!!
Thanks
Dash

Touchscreen fixed with better USB cord on Note 10.1 2014
I have the same issue on Note 10.1 2014 SM-P605.
I've tried changing apps, dozens of keyboard settings, device covers, screen protectors, pen input, finger input, touching the corners to recalibrate, turning the divice upside down, locking, unlocking, running different tabs in chrome...way too much time on this issue.
Finally I found the cause.
A cheap monoprice USB cable attached will produce the problem 100% of the time.
Using a heafty stock USB cable works 100% of the time.
I spent three days setting up this new tablet. And it worked flawlessly, until the last day when I moved to a new room.
Now I'm loving it again.

i have problem in touch in several flashing my touch not working anymore anyone can spare me a helping hand to solve this issue sorry for my bad

Samsung Acknowledges Problem With Compass

I stopped back in Best Buy to ask if they knew about compass calibration resetting, and they said they do know, and that they are replacing phones with faulty compasses. If it is still within 14 days of purchase from Best Buy they will trade the phone out on the spot. If you are outside the 14 day return period, then Samsung will still replace the phone, but you have to mail yours in and they will send a new one - leaving you without a phone for the duration of that process. Which is idiotic. But, I'm with Sprint, and they said that Sprint will switch it out, on the spot, if you go into a corporate store. So that is what I will do tomorrow.
They said very few S6's had the compass report, but the ones that reported it are gold. (mine is gold.) Other than that, it's only been S6 Edges are are affected.
Now watch, I'll trade in my phone for a working compass and end up with an ISOCELL sensor.

I would not risk replacing the phone because of resetting compass calibration if everything else works ok. Too many things can go wrong - you can get faulty screen (pink/yellow tints, uneven brightness, uneven color), dim flash issue, faulty accelerometer or fingerprint scanner, random reboots, scratched camera/heart sensor glass/home button, the camera sensor you don't want etc. I still think it is software related as all 4 devices I checked had this issue. Are you sure it is HW related ?

misiek_to_ja said:
I would not risk replacing the phone because of resetting compass calibration if everything else works ok. Too many things can go wrong - you can get faulty screen (pink/yellow tints, uneven brightness, uneven color), dim flash issue, faulty accelerometer or fingerprint scanner, random reboots, scratched camera/heart sensor glass/home button, the camera sensor you don't want etc. I still think it is software related as all 4 devices I checked had this issue. Are you sure it is HW related ?
Click to expand...
Click to collapse
I'm not sure of anything, but if Samsung is swapping them out instead of waiting waiting for an update, then it sounds like they are sure.

I hope very much that this is software related issue, because there's no way I can swap phone...

DevonSloan said:
I'm not sure of anything, but if Samsung is swapping them out instead of waiting waiting for an update, then it sounds like they are sure.
Click to expand...
Click to collapse
Yeah, but remember Best Buy is not Samsung. I would not trust too much in their words, their answer is very often: yes, it is known issue, we will swap the device. So if you did not get a confirmation from Samsung itself I really doubt it is HW-related issue. It is just a fix for people who are not patient enough.

misiek_to_ja said:
Yeah, but remember Best Buy is not Samsung. I would not trust too much in their words, their answer is very often: yes, it is known issue, we will swap the device. So if you did not get a confirmation from Samsung itself I really doubt it is HW-related issue. It is just a fix for people who are not patient enough.
Click to expand...
Click to collapse
No, these are Samsung reps in the Samsung corporate area of Best Buy. They are solely Samsung. They don't sell anything, and cannot access Best Buy computers - they are only there to demo Samsung products and give info. I'm not referring to the Best Buy Wireless employees. (I don't know if every store has a Samsung corporate display area, but all the ones I've been to in L.A. have them.)

DevonSloan said:
No, these are Samsung reps in the Samsung corporate area of Best Buy. They are solely Samsung. They don't sell anything, and cannot access Best Buy computers - they are only there to demo Samsung products and give info. I'm not referring to the Best Buy Wireless employees. (I don't know if every store has a Samsung corporate display area, but all the ones I've been to in L.A. have them.)
Click to expand...
Click to collapse
Ah ok, I didn't know that. Let us know if you get rid of the compass issues once you get the new unit.

Hi DevonSloan, did you exchange your device ? Did it help to your compass calibration issues ?

misiek_to_ja said:
Hi DevonSloan, did you exchange your device ? Did it help to your compass calibration issues ?
Click to expand...
Click to collapse
No, I didn't. Aside from being lazy, it hasn't been much of a problem since I rarely reboot my phone. I have a feeling that someday I will be upset I never got it replaced, but it's just not a big enough issue right now to take the time to do it.

What's with the title here? LOL. Did Samsung really acknowledge a problem?
I hate this compass problem. Same **** on my Note 3.

Weird display phenomenon

Now this really isn't an issue at all but it was pointed out by my friend. There may be other ways of noticing the same but here's how I do it.
Sit in a dark room, as dark as possible (best at night).
Increase the brightness to maximum.
Open any video on MX Player, pause it and zoom out (decrease video size) as much as possible.
Observe the corners around the chin of the device. You should see some light leaking through.
Now of course this isn't an issue you'd encounter normally but it just kinda freaked us out. Any idea what might be causing it? I have no technological knowledge about displays except for the fact that pixels are turned off for black areas in AMOLED displays. We don't have navigation keys backlight either.

sahu.prashant said:
Now this really isn't an issue at all but it was pointed out by my friend. There may be other ways of noticing the same but here's how I do it.
Sit in a dark room, as dark as possible (best at night).
Increase the brightness to maximum.
Open any video on MX Player, pause it and zoom out (decrease video size) as much as possible.
Observe the corners around the chin of the device. You should see some light leaking through.
Now of course this isn't an issue you'd encounter normally but it just kinda freaked us out. Any idea what might be causing it? I have no technological knowledge about displays except for the fact that pixels are turned off for black areas in AMOLED displays. We don't have navigation keys backlight either.
Click to expand...
Click to collapse
There should be no light leak/bleed on an AMOLED screen phone, that is common for IPS screens.
Did you get the phone from the official site?

The Marionette said:
There should be no light leak/bleed on an AMOLED screen phone, that is common for IPS screens.
Did you get the phone from the official site?
Click to expand...
Click to collapse
Yep Amazon. Funny my friend has the same issue. In fact he was the one who pointed it out first.

sahu.prashant said:
Yep Amazon. Funny my friend has the same issue. In fact he was the one who pointed it out first.
Click to expand...
Click to collapse
Doubt it's possible to have "rogue" pixels but I will have to see for myself when mine arrives. But my friend who has it never complained about it, so I have a feeling only a certain batch of them might have this issue.
There also might be a chance it's related to software, so did you try using another rom?

The Marionette said:
Doubt it's possible to have "rogue" pixels but I will have to see for myself when mine arrives. But my friend who has it never complained about it, so I have a feeling only a certain batch of them might have this issue.
There also might be a chance it's related to software, so did you try using another rom?
Click to expand...
Click to collapse
It certainly is weird. I mean that light bleed doesn't exactly appear to be "rogue" pixels either. Plus it's rather too dim to be noticed unless you're sitting in an absolutely dark room with your brightness maxed out and about 75% of the screen totally black (which would rarely ever happen). I believe it could be possible that every unit has this but never really has been noticed by anyone.
The issue isn't that great for me to switch to another ROM and test it. Just wanted to bring this to everyone's notice. I'm on OOS 5.1.11 (rooted)

Yes, I ordered 2 and they were both defect so I sent them back. I did not send them back because of this tho, however i also recognized that both of them had really bad uniformity issues and it looked like the edges were bleeding. I observed that on a white background. I am living in germany and ordered from amazon, the second one got dust in it's front camera lense, when it arrived and the first one was emitting a loud static noise, like coil whine. It's insane, I just want a proper working phone. Not sure, whether I should order a 3rd one.

Kalleculated said:
Yes, I ordered 2 and they were both defect so I sent them back. I did not send them back because of this tho, however i also recognized that both of them had really bad uniformity issues and it looked like the edges were bleeding. I observed that on a white background. I am living in germany and ordered from amazon, the second one got dust in it's front camera lense, when it arrived and the first one was emitting a loud static noise, like coil whine. It's insane, I just want a proper working phone. Not sure, whether I should order a 3rd one.
Click to expand...
Click to collapse
Wow that's a really big let down on Amazon's part to send defective units, and that too twice! However, I checked my screen for any such uniformity issues both on black and white but didn't find any such except for this one. And I repeat again, this is barely noticeable and is visible only when you're in absolute dark, with maximum brightness on black screen.
Although such a thing is ignorable but it's something which isn't really expected from OnePlus.

sahu.prashant said:
Wow that's a really big let down on Amazon's part to send defective units, and that too twice! However, I checked my screen for any such uniformity issues both on black and white but didn't find any such except for this one. And I repeat again, this is barely noticeable and is visible only when you're in absolute dark, with maximum brightness on black screen.
Although such a thing is ignorable but it's something which isn't really expected from OnePlus.
Click to expand...
Click to collapse
Yea, yours is definately fine. I'd be happy, if I got one like that.
I ordered from Amazon, because I heard the OnePlus support is really unprofessional sometimes and certain things take ages.
Did you guys order it from the official store?
Edit: That being said I wouldn't worry that much about it, if I were you.

Kalleculated said:
Yea, yours is definately fine. I'd be happy, if I got one like that.
I ordered from Amazon, because I heard the OnePlus support is really unprofessional sometimes and certain things take ages.
Did you guys order it from the official store?
Edit: That being said I wouldn't worry that much about it, if I were you.
Click to expand...
Click to collapse
Not worrying over it at all! After all, who keeps the brightness at maximum in a dark room.
We ordered it from Amazon India.

sahu.prashant said:
Not worrying over it at all! After all, who keeps the brightness at maximum in a dark room.
We ordered it from Amazon India.
Click to expand...
Click to collapse
I ordered mine from Aliexpress and the comments were all positive. I hope mine won't be defective, I spat my soul out financially for it. :silly:

The Marionette said:
I ordered mine from Aliexpress and the comments were all positive. I hope mine won't be defective, I spat my soul out financially for it. :silly:
Click to expand...
Click to collapse
Hehehehe.... I'm sure it'll be just fine! And congrats on getting your new phone (even if you're about to get it). Nevertheless it's a very decent device :good:

Screen lift?

So I got my 8GB/256GB Pro a couple days ago during the launch event. Next I day i notice that when I press the home screen where the fingerprint is located and the opposite side near the top of the screen I hear as if the glue underneath is not sticking and sounding like the screen is lifting, or some part beneath it is lifting. Anyone else experiencing this? Its rather annoying.

how did you get it at the launch event? i was there, and as far as i'm aware, it wasn't available for purchase there.

thefallen924 said:
how did you get it at the launch event? i was there, and as far as i'm aware, it wasn't available for purchase there.
Click to expand...
Click to collapse
i think he went to T mobile store, but that's not the point lol

true, I was just curious. either way, that really doesn't sound like intended behavior, so i would definitely go right back there and exchange it lol
Chinaroad said:
i think he went to T mobile store, but that's not the point lol
Click to expand...
Click to collapse

Yea it was at the flagship T-Mobile store in SF. As for the screen sounding like its lifting is only when the phone isn't warm. Its really bad when I wake up in the morning when it hasn't been used as the adhesive has probably cooled. I just hope I can prove it to the rep when I take it for exchange.

So I went back to the store and apparently their floor model is doing the same thing. Some experienced similar issues, I wonder if the first round of batches have these issues with most of them. I didn't exchange it, but it appears this is starting to become a common issue.

djinn415 said:
So I went back to the store and apparently their floor model is doing the same thing. Some experienced similar issues, I wonder if the first round of batches have these issues with most of them. I didn't exchange it, but it appears this is starting to become a common issue.
Click to expand...
Click to collapse
yikes, don't get it wet, if the screen is moving that means the seal is bad for sure.

Well they do call it a fluid display ?

No issues here, but I have the unlocked model.

I have the same issue (kind of). In my case it only happens once or twice a day. But it is really annoying. Im planning to use hairdryer and some pressure to strengthen the adhesive. Is that a bad idea? Has anyone got a better solution? I travel a lot and and the country im currently in does not have any Oneplus service. So sending device to service is not an option for me.

djinn415 said:
So I got my 8GB/256GB Pro a couple days ago during the launch event. Next I day i notice that when I press the home screen where the fingerprint is located and the opposite side near the top of the screen I hear as if the glue underneath is not sticking and sounding like the screen is lifting, or some part beneath it is lifting. Anyone else experiencing this? Its rather annoying.
Click to expand...
Click to collapse
I have the exact same problem with my OnePlus 7T Pro. First it was only when I pressed harder, now its nearly every thime I touch that area. I gonna contact OnePlus for RMA.

Add me as another one with the issue. Ordered right after launch directly from OnePlus. Anywhere from 2-3x a day, to as many as 5-6.

I made a Video of the Problem, feel free to use it, if you want to:
https://youtu.be/j9Exg2CUs3Y
I forgot that I canceled the order from the OnePlus-Shop and bought it from Amazon. (faster delivery)
This weekend I sent it back. (it was in the timespan for free retirement of the order, I also told them about the defect)
Now I will wait till I got my money back and order a new one.
I need root and because of that my device wasn't really used till now. I still use my OP5T for daily.
If a "official" Rooting-Solution is out I will order a new OP7TPro.

Any known issues?

Hey guys. Have currently ordered my new 12 gb one plus 7 pro nebula blue and I can't wait till it arrives but had a quick question for everyone......
Has anyone noticed any major or minor bugs or glitches on the phone?
I'm coming from a huawei p20 pro and I know the os and everything is going to feel fluid and google like but it's a major step for one plus to go to a curved display and 2k display and 90 hertz display so it could be little experimental but I was just wondering if anyone was having any issues with the phone if they don't mind sharing. I would love to know.
I'm sorry if I put a duplicate thread but didn't notice a thread with bugs and issues.
And I did see online that people were experiencing "phantom" touches issues and was wondering if anyone else was having that issue and what I need to do to avoid it from happening to my phone.
Thanks in advance

zizzyboi said:
Hey guys. Have currently ordered my new 12 gb one plus 7 pro nebula blue and I can't wait till it arrives but had a quick question for everyone......
Has anyone noticed any major or minor bugs or glitches on the phone?
I'm coming from a huawei p20 pro and I know the os and everything is going to feel fluid and google like but it's a major step for one plus to go to a curved display and 2k display and 90 hertz display so it could be little experimental but I was just wondering if anyone was having any issues with the phone if they don't mind sharing. I would love to know.
I'm sorry if I put a duplicate thread but didn't notice a thread with bugs and issues.
And I did see online that people were experiencing "phantom" touches issues and was wondering if anyone else was having that issue and what I need to do to avoid it from happening to my phone.
Thanks in advance
Click to expand...
Click to collapse
Hi,
I actually have ghost touch issues, and it seems a lot of people also got it, if not everyone. But due to the fact it happens under some condition, not everybody seems to be aware of it. You have to run your screen at 90Hz, with NFC enable, and launch some specific apps like CPU-Z or reddit for it to happens, because it seems the issue come from the NFC. I heard it was a software issue and Oneplus is working on it, and I hope it is, because if it's an hardware issue, I will sell my phone.
Well, if you can deal with this ATM, this is a very nice phone, I sold my S10 to get this one and I'm absolutely not disappointed!

Dat.Silhouette said:
Hi,
I actually have ghost touch issues, and it seems a lot of people also got it, if not everyone. But due to the fact it happens under some condition, not everybody seems to be aware of it. You have to run your screen at 90Hz, with NFC enable, and launch some specific apps like CPU-Z or reddit for it to happens, because it seems the issue come from the NFC. I heard it was a software issue and Oneplus is working on it, and I hope it is, because if it's an hardware issue, I will sell my phone.
Well, if you can deal with this ATM, this is a very nice phone, I sold my S10 to get this one and I'm absolutely not disappointed!
Click to expand...
Click to collapse
So if I understood correctly. You're saying it is possible because of nfc connection being on?
It disappears if nfc is off? I barely use nfc anyways so hopefully my phone will be fine.
And hopefully it is software and not hardware issue. That would suck as I can't return it where I am atm and will have to wait a month or so before I can if it's hardware issue.
And to my understanding.... Oneplus had a software update that improved camera and performance etc... Did you install it and have you noticed the ghost issue gone or still present in the new update?
Thanks for the update

zizzyboi said:
Hey guys. Have currently ordered my new 12 gb one plus 7 pro nebula blue and I can't wait till it arrives but had a quick question for everyone......
Has anyone noticed any major or minor bugs or glitches on the phone?
I'm coming from a huawei p20 pro and I know the os and everything is going to feel fluid and google like but it's a major step for one plus to go to a curved display and 2k display and 90 hertz display so it could be little experimental but I was just wondering if anyone was having any issues with the phone if they don't mind sharing. I would love to know.
I'm sorry if I put a duplicate thread but didn't notice a thread with bugs and issues.
And I did see online that people were experiencing "phantom" touches issues and was wondering if anyone else was having that issue and what I need to do to avoid it from happening to my phone.
Thanks in advance
Click to expand...
Click to collapse
From my understanding the phantom touches issue is very rare. I havent havent had the issue. The only bug I have noticed is when a phone call ends, youre always taken back to the homescreen. So if youre on twitter or playing a game, once the call ends any app will auto close. Its annoying but nothing crazy and will most likely be fixed soon.

whatthekj said:
From my understanding the phantom touches issue is very rare. I havent havent had the issue. The only bug I have noticed is when a phone call ends, youre always taken back to the homescreen. So if youre on twitter or playing a game, once the call ends any app will auto close. Its annoying but nothing crazy and will most likely be fixed soon.
Click to expand...
Click to collapse
First time hearing about that one. But thanks for you input.
Not a deal breaker for me but I can see how that can get annoying.
Have you or anyone noticed the earpiece random noises when on the call like other people have?
Or it's just device specific?
I bought the phone Friday when it came out. So I'm scared I bought the phone too soon and I might get more bugs on my phone that anyone else's but only time will tell when I get the device in hand.
(I ordered it early but since I'm in Africa right now, I had to ship it to USA international then ship from there to me using a third party delivery shipping service. That's why I haven't received the phone yet and have been waiting for a while)

whatthekj said:
From my understanding the phantom touches issue is very rare. I havent havent had the issue. The only bug I have noticed is when a phone call ends, youre always taken back to the homescreen. So if youre on twitter or playing a game, once the call ends any app will auto close. Its annoying but nothing crazy and will most likely be fixed soon.
Click to expand...
Click to collapse
Yep, no issues for me at all.
Sent from my GM1915 using Tapatalk

zizzyboi said:
First time hearing about that one. But thanks for you input.
Not a deal breaker for me but I can see how that can get annoying.
Have you or anyone noticed the earpiece random noises when on the call like other people have?
Or it's just device specific?
I bought the phone Friday when it came out. So I'm scared I bought the phone too soon and I might get more bugs on my phone that anyone else's but only time will tell when I get the device in hand.
(I ordered it early but since I'm in Africa right now, I had to ship it to USA international then ship from there to me using a third party delivery shipping service. That's why I haven't received the phone yet and have been waiting for a while)
Click to expand...
Click to collapse
No I haven't had the earpiece bug either. Just the call ending issue.

whatthekj said:
No I haven't had the earpiece bug either. Just the call ending issue.
Click to expand...
Click to collapse
That's good. Fingers crossed mine doesn't have any issues. My first oneplus device.
I've always wanted oneplus for their speed and oxygen os.
And the 7 pro really sold me with the 90hertz and that amazing speed and display.
I can't wait for the device to come in.
When did you buy and get the device? Ddi you guys order on Friday when it got out on the store like me or were you guys at the pop up event in New York or other places?

zizzyboi said:
That's good. Fingers crossed mine doesn't have any issues. My first oneplus device.
I've always wanted oneplus for their speed and oxygen os.
And the 7 pro really sold me with the 90hertz and that amazing speed and display.
I can't wait for the device to come in.
When did you buy and get the device? Ddi you guys order on Friday when it got out on the store like me or were you guys at the pop up event in New York or other places?
Click to expand...
Click to collapse
Yeah this is my first OnePlus device as well. I just switched from a Note 8 so I was already used to the edge display and I can say the edge display on this device is much better. The speed with 90hertz is also amazing and you can really tell the difference from 60hertz. The display is also great. With the front camera hidden inside the phone, the phone really feels like it is all display. Also the phone gets really bright making it easier to see in direct light and the night mode to tone down the blue light.... The greatest. I have sensitive eyes so looking at bright things at light was a rarity for me but this device can get really dark compared to phones Ive used in the past.
Anyways, I bought the phone the Friday when it went on sale. I had a lot of faith in OnePlus after hearing it do so well the past few years so I took the chance and got it.

whatthekj said:
Yeah this is my first OnePlus device as well. I just switched from a Note 8 so I was already used to the edge display and I can say the edge display on this device is much better. The speed with 90hertz is also amazing and you can really tell the difference from 60hertz. The display is also great. With the front camera hidden inside the phone, the phone really feels like it is all display. Also the phone gets really bright making it easier to see in direct light and the night mode to tone down the blue light.... The greatest. I have sensitive eyes so looking at bright things at light was a rarity for me but this device can get really dark compared to phones Ive used in the past.
Anyways, I bought the phone the Friday when it went on sale. I had a lot of faith in OnePlus after hearing it do so well the past few years so I took the chance and got it.
Click to expand...
Click to collapse
Yea those are some of the reasons I got the phone as well. I'm coming from a used huawei p20 pro, a phone my brother passed on to me when he got the new mate 20 pro.
I've never bought a new phone. My first phone I ever bought was on contract which was the LG g4. Loved the curved back but screen didn't last for me (only one year in a 3 year contract at the time) then was using my back up phones until my brother gave me his p20 pro.
I've always wanted to try a curved screen display rather than curved back.
And I've been following one plus for a while, (I even got a referral for the oneplus one when they had a refferal service) but ended up selling it to someone else because I didn't trust oneplus back then but then after the other devices from one plus came out then I slowly gained interest.
And this oneplus 7 pro really caught my attention but these issues and bugs everyone is experiencing is really scaring me. If it's a hardware issue then I would have to take a long process to return the phone and I really don't want to do that.
Really hope it's a software issue and can get fixed in a future software update.
Or if I don't get the issues at all then that would be even better. Fingers crossed and will update the forum when my phone comes in.
I don't use the cpu app nor do I use nfc. So hopefully I don't encounter the issues but let's see. You never know

And how is the new update? Worth updating or made it worse?
Usually it's better but some people have been experiencing issues idk
Would love your input whether to skip that update when my phone comes or to download it right away