Any known issues? - OnePlus 7 Pro Questions & Answers

Hey guys. Have currently ordered my new 12 gb one plus 7 pro nebula blue and I can't wait till it arrives but had a quick question for everyone......
Has anyone noticed any major or minor bugs or glitches on the phone?
I'm coming from a huawei p20 pro and I know the os and everything is going to feel fluid and google like but it's a major step for one plus to go to a curved display and 2k display and 90 hertz display so it could be little experimental but I was just wondering if anyone was having any issues with the phone if they don't mind sharing. I would love to know.
I'm sorry if I put a duplicate thread but didn't notice a thread with bugs and issues.
And I did see online that people were experiencing "phantom" touches issues and was wondering if anyone else was having that issue and what I need to do to avoid it from happening to my phone.
Thanks in advance

zizzyboi said:
Hey guys. Have currently ordered my new 12 gb one plus 7 pro nebula blue and I can't wait till it arrives but had a quick question for everyone......
Has anyone noticed any major or minor bugs or glitches on the phone?
I'm coming from a huawei p20 pro and I know the os and everything is going to feel fluid and google like but it's a major step for one plus to go to a curved display and 2k display and 90 hertz display so it could be little experimental but I was just wondering if anyone was having any issues with the phone if they don't mind sharing. I would love to know.
I'm sorry if I put a duplicate thread but didn't notice a thread with bugs and issues.
And I did see online that people were experiencing "phantom" touches issues and was wondering if anyone else was having that issue and what I need to do to avoid it from happening to my phone.
Thanks in advance
Click to expand...
Click to collapse
Hi,
I actually have ghost touch issues, and it seems a lot of people also got it, if not everyone. But due to the fact it happens under some condition, not everybody seems to be aware of it. You have to run your screen at 90Hz, with NFC enable, and launch some specific apps like CPU-Z or reddit for it to happens, because it seems the issue come from the NFC. I heard it was a software issue and Oneplus is working on it, and I hope it is, because if it's an hardware issue, I will sell my phone.
Well, if you can deal with this ATM, this is a very nice phone, I sold my S10 to get this one and I'm absolutely not disappointed!

Dat.Silhouette said:
Hi,
I actually have ghost touch issues, and it seems a lot of people also got it, if not everyone. But due to the fact it happens under some condition, not everybody seems to be aware of it. You have to run your screen at 90Hz, with NFC enable, and launch some specific apps like CPU-Z or reddit for it to happens, because it seems the issue come from the NFC. I heard it was a software issue and Oneplus is working on it, and I hope it is, because if it's an hardware issue, I will sell my phone.
Well, if you can deal with this ATM, this is a very nice phone, I sold my S10 to get this one and I'm absolutely not disappointed!
Click to expand...
Click to collapse
So if I understood correctly. You're saying it is possible because of nfc connection being on?
It disappears if nfc is off? I barely use nfc anyways so hopefully my phone will be fine.
And hopefully it is software and not hardware issue. That would suck as I can't return it where I am atm and will have to wait a month or so before I can if it's hardware issue.
And to my understanding.... Oneplus had a software update that improved camera and performance etc... Did you install it and have you noticed the ghost issue gone or still present in the new update?
Thanks for the update

zizzyboi said:
Hey guys. Have currently ordered my new 12 gb one plus 7 pro nebula blue and I can't wait till it arrives but had a quick question for everyone......
Has anyone noticed any major or minor bugs or glitches on the phone?
I'm coming from a huawei p20 pro and I know the os and everything is going to feel fluid and google like but it's a major step for one plus to go to a curved display and 2k display and 90 hertz display so it could be little experimental but I was just wondering if anyone was having any issues with the phone if they don't mind sharing. I would love to know.
I'm sorry if I put a duplicate thread but didn't notice a thread with bugs and issues.
And I did see online that people were experiencing "phantom" touches issues and was wondering if anyone else was having that issue and what I need to do to avoid it from happening to my phone.
Thanks in advance
Click to expand...
Click to collapse
From my understanding the phantom touches issue is very rare. I havent havent had the issue. The only bug I have noticed is when a phone call ends, youre always taken back to the homescreen. So if youre on twitter or playing a game, once the call ends any app will auto close. Its annoying but nothing crazy and will most likely be fixed soon.

whatthekj said:
From my understanding the phantom touches issue is very rare. I havent havent had the issue. The only bug I have noticed is when a phone call ends, youre always taken back to the homescreen. So if youre on twitter or playing a game, once the call ends any app will auto close. Its annoying but nothing crazy and will most likely be fixed soon.
Click to expand...
Click to collapse
First time hearing about that one. But thanks for you input.
Not a deal breaker for me but I can see how that can get annoying.
Have you or anyone noticed the earpiece random noises when on the call like other people have?
Or it's just device specific?
I bought the phone Friday when it came out. So I'm scared I bought the phone too soon and I might get more bugs on my phone that anyone else's but only time will tell when I get the device in hand.
(I ordered it early but since I'm in Africa right now, I had to ship it to USA international then ship from there to me using a third party delivery shipping service. That's why I haven't received the phone yet and have been waiting for a while)

whatthekj said:
From my understanding the phantom touches issue is very rare. I havent havent had the issue. The only bug I have noticed is when a phone call ends, youre always taken back to the homescreen. So if youre on twitter or playing a game, once the call ends any app will auto close. Its annoying but nothing crazy and will most likely be fixed soon.
Click to expand...
Click to collapse
Yep, no issues for me at all.
Sent from my GM1915 using Tapatalk

zizzyboi said:
First time hearing about that one. But thanks for you input.
Not a deal breaker for me but I can see how that can get annoying.
Have you or anyone noticed the earpiece random noises when on the call like other people have?
Or it's just device specific?
I bought the phone Friday when it came out. So I'm scared I bought the phone too soon and I might get more bugs on my phone that anyone else's but only time will tell when I get the device in hand.
(I ordered it early but since I'm in Africa right now, I had to ship it to USA international then ship from there to me using a third party delivery shipping service. That's why I haven't received the phone yet and have been waiting for a while)
Click to expand...
Click to collapse
No I haven't had the earpiece bug either. Just the call ending issue.

whatthekj said:
No I haven't had the earpiece bug either. Just the call ending issue.
Click to expand...
Click to collapse
That's good. Fingers crossed mine doesn't have any issues. My first oneplus device.
I've always wanted oneplus for their speed and oxygen os.
And the 7 pro really sold me with the 90hertz and that amazing speed and display.
I can't wait for the device to come in.
When did you buy and get the device? Ddi you guys order on Friday when it got out on the store like me or were you guys at the pop up event in New York or other places?

zizzyboi said:
That's good. Fingers crossed mine doesn't have any issues. My first oneplus device.
I've always wanted oneplus for their speed and oxygen os.
And the 7 pro really sold me with the 90hertz and that amazing speed and display.
I can't wait for the device to come in.
When did you buy and get the device? Ddi you guys order on Friday when it got out on the store like me or were you guys at the pop up event in New York or other places?
Click to expand...
Click to collapse
Yeah this is my first OnePlus device as well. I just switched from a Note 8 so I was already used to the edge display and I can say the edge display on this device is much better. The speed with 90hertz is also amazing and you can really tell the difference from 60hertz. The display is also great. With the front camera hidden inside the phone, the phone really feels like it is all display. Also the phone gets really bright making it easier to see in direct light and the night mode to tone down the blue light.... The greatest. I have sensitive eyes so looking at bright things at light was a rarity for me but this device can get really dark compared to phones Ive used in the past.
Anyways, I bought the phone the Friday when it went on sale. I had a lot of faith in OnePlus after hearing it do so well the past few years so I took the chance and got it.

whatthekj said:
Yeah this is my first OnePlus device as well. I just switched from a Note 8 so I was already used to the edge display and I can say the edge display on this device is much better. The speed with 90hertz is also amazing and you can really tell the difference from 60hertz. The display is also great. With the front camera hidden inside the phone, the phone really feels like it is all display. Also the phone gets really bright making it easier to see in direct light and the night mode to tone down the blue light.... The greatest. I have sensitive eyes so looking at bright things at light was a rarity for me but this device can get really dark compared to phones Ive used in the past.
Anyways, I bought the phone the Friday when it went on sale. I had a lot of faith in OnePlus after hearing it do so well the past few years so I took the chance and got it.
Click to expand...
Click to collapse
Yea those are some of the reasons I got the phone as well. I'm coming from a used huawei p20 pro, a phone my brother passed on to me when he got the new mate 20 pro.
I've never bought a new phone. My first phone I ever bought was on contract which was the LG g4. Loved the curved back but screen didn't last for me (only one year in a 3 year contract at the time) then was using my back up phones until my brother gave me his p20 pro.
I've always wanted to try a curved screen display rather than curved back.
And I've been following one plus for a while, (I even got a referral for the oneplus one when they had a refferal service) but ended up selling it to someone else because I didn't trust oneplus back then but then after the other devices from one plus came out then I slowly gained interest.
And this oneplus 7 pro really caught my attention but these issues and bugs everyone is experiencing is really scaring me. If it's a hardware issue then I would have to take a long process to return the phone and I really don't want to do that.
Really hope it's a software issue and can get fixed in a future software update.
Or if I don't get the issues at all then that would be even better. Fingers crossed and will update the forum when my phone comes in.
I don't use the cpu app nor do I use nfc. So hopefully I don't encounter the issues but let's see. You never know

And how is the new update? Worth updating or made it worse?
Usually it's better but some people have been experiencing issues idk
Would love your input whether to skip that update when my phone comes or to download it right away

Related

Any flaws with the G2X?

Hey guys - im contemplating buying a new android phone but im not sure which one to choose. i'm leaning closely to the G2X but before i place my order for it - im interested in knowing if there are any flaws that people experience.. i would like to know before i buy so i can get an idea of what is the worst to expect when i get it (cuz where i am, re-sale will be difficult)
thanks for responses
Vylle said:
Hey guys - im contemplating buying a new android phone but im not sure which one to choose. i'm leaning closely to the G2X but before i place my order for it - im interested in knowing if there are any flaws that people experience.. i would like to know before i buy so i can get an idea of what is the worst to expect when i get it (cuz where i am, re-sale will be difficult)
thanks for responses
Click to expand...
Click to collapse
There's about 2 million threads here on bugs people are experiencing.
Just one example: I just looked at my phone and it was totally shut down and wouldn't power up until I pulled the battery. First time that happened.
with every phone their will be a few bugs here and there, but if you can hold out until early june, if you like sense UI's try the htc sensation. i like this phone but i'm definitely getting that.
thanks for the responses guys - i'm looking past just software bugs (i mean, its common for android) and more worried about hardware bugs - EG, a friend of mine had a mytouch 4g with screen problems - after doing some research we discovered that there were two versions of the mytouch4g and one of them (namely the taiwan version) was built with fault-prone screens.
so im interested to know about common hardware faults with the G2X Specifically
@EmceeGeek - i would but the HTC Sensation probably wont come out for the same price range as the G2X.. if there was one phone i would wait for - its the SGSII
Screen bleed seems to be a pretty common hardware issue with this phone - lots of people on this forum have it, and both the T-Mobile and LG reps I spoke with acknowledged it as a known issue. Some people don't mind it as it is only really noticeable on dark backgrounds (e.g. the startup screens from off, camera screen, etc.), but for the $500 price tag, I expect better.
Others have complained about restarts, which also seems to be a hardware issue, though I have not experienced this myself.
Battery life is another huge issue. Some people are able to get very respectable battery duration (9 hours+), while others are barely able to squeeze out 5. There are some software solutions to the battery issues, but they don't seem to work for everyone.
I'm thinking about picking up a g2x as well. I'm looking to sell my white htc evo asap (before evo 3d comes out and the price I can get for it drops) and pick up a g2x. Do you guys know if these flaws are very prominent. If so, would I be able to return the g2x, assuming the sensation comes out in June, and exchange the g2x for the sensation w/in the 30 day return window?
I've had mine since the 19th/20th and the camera/video stopped working after a few days. It still takes good pictures and video but the screen itself goes DARK when you launch the camera app or barcode scanner app etc.
Factory reset didn't fix it....it's not rooted or anything either.
Getting a replacement. Local store said a few customers came in with same problem, no resolution yet.
mghertner said:
Others have complained about restarts, which also seems to be a hardware issue, though I have not experienced this myself.
Click to expand...
Click to collapse
What's the basis of this assumption? 2X users in Europe are being told by LG that there will be a patch released to fix their reboot issues. That would indicate software being the culprit, no?
I agree, the only hardware issue is the LCD bleeding, the rest are probably software related and a patch will be issued. I would choose the G2X over the sensation however I would wait a couple of months for the LCD bleeding to be fixed
thanks for the tip - it seems LCD Bleeding is very prominent in some members but i wish i could compile a ratio to see the odds of expecting my device to have it - are there any members who DONT have LCD Bleeding in their G2X's?
anyway if u ask me - this flaw, though a bit provoking, is nothing much to dwell on if it doesnt affect performance in any way
I hardly have any bleeding and I wouldn't have even noticed it if i hadnt read these forums. I havent had restarts or any problems at all as a matter of fac i love this phone my old blackberry feels like a dinosaur
Sent from my LG-P999 using XDA Premium App
johnnyp500 said:
I agree, the only hardware issue is the LCD bleeding, the rest are probably software related and a patch will be issued. I would choose the G2X over the sensation however I would wait a couple of months for the LCD bleeding to be fixed
Click to expand...
Click to collapse
Yep screen bleed is the only real widespread hardware problem with this phone (seems to be confined to early production numbers). Yhe rest is rushed software. T-mobile reps have started talking about an eminent software patch to fix the reset issue...etc.
Just fYI, I have no screen bleed and have had one reset in two weeks of otherwise continuous use (and I mean continuous). Overall I really happy with the phone.
I have been through 3 shipments and over 20 g2x's. Every single one has had varying degrees of screen bleed, from just a little in the corners to all the way in the center of the screen. Besides just the screen bleed, 70 - 80% of the devices I looked at also had brown staining along the edges of the screen when viewing a white screen such as a browser. A few were completely tinted yellow when looking at any color.
There's a new thread on the LG forum showing the screen separating from the rest of the phone, and the guy has a picture of the light coming through all the outer edges... bit worst than anything i've encountered.
Your call, but the thing is defective right now. If you insist on getting it, I would at least wait another month until possibly LG has addressed the issue. But chances are, they're not going to. This isn't a new device, its been out in Europe as an o2x for a while, and it's had the same issue since day 1.
I dont know about hardware flaws but a frequent problem I run into is that my 4g notification drops to 2g when that happens I actually have no data service I dont know if that data is rebooting itself but it happens quite often, and is really annoying when I am surfing web youtube or any other app that requires data connection. could be a t-mobile problem.
I dunno. I'm running CM7 and aside from screen bleeding I'd say the phone is a keeper.
I get awesome battery life. I can go from 8am-midnight under normal-heavy use and not worry. My screen bleed is minimal and not noticeable. Funny this forum introduced me to iPad2 screen bleeds which I knew nothing about until I looked at mine (damn you guys)
So for the most part you won't see the screen bleed in less you have a bad case of it, in which I would swap it for a new one. CM7 is finding its legs and is getting pretty close to a stable release.
The stock 2.2 kernel can be wonky which can cause battery misreadings (for better or worse) and resets in some cases. I haven't experienced any battery problems as it just runs and runs and runs. I have had resets on the leaked Gingerbread rom running on a Froyo kernel (but your asking for trouble there).
The phone comes with a 2.2 Rom which was left in Engineering mode and eventually gets sluggish and crashes. There is a patch that fixes this. Luckily most of the "major" issues are fixed by simply flashing CM7.
The screen bleed and light leak
I think they are related but still two different issues. I have been through 4 phones and they have all had light leakage. LG told me that there was a bad batch so this is not whining or anything that can be fixed by massaging or opening up the phone, and no matter what anyone says, its not something I will accept in a product I am paying 500 dollars for. Screen bleed has been varied. The one I have now is the worse of the 4, but I took it home to take photos so I could illustrate the problem. All had dates from the 14th to the 24th of April. The photos are just of the light leakage. There are enough of the bleed issue already.

Buying a one plus tomorrow

I'm looking to buy a 1+ tomorrow as on Tuesdays they have open invites. I sold my g2 to put towards this but have a few short questions. I know there are threads and links on xda and Google but I see a 50/50 across the board. So far I read the 1+ is a great phone..fast, good software, good build ect. My question is on the yellow banding and touch issues. Since I'll be ordering tomorrow it has been a long time since these issues have been happening. Just curious if anyone that has received one lately had any problems even past the yellow and touch. I apologize and know there are threads on this but nothing that seems recent that talks about these issues. Thanks.
I bought mine in september and i have none problems!Not touch problem nor the yellow band!Anyway i dont think there are any problem with one+
No problems here. Had mine for 2 weeks. It's a good phone. No better or worse than my M8
Awesome. Just looking to make sure the 1+ is the right move. Can't wait to join the 1+ band wagon!!
The yellow band still exists, and I've gone through three OPO already (over a period of a year now, for me, my wife and brother).
The issue did get better though, it's not as noticeable anymore and most people wouldn't even see it if they didn't have a properly configured comparison screen next to their screen.
Overall it's still the best price value deal you can snatch so you can order without having any regrets.
I did buy one in Feb and I got the yellow band, nothing fixed it like keeping it in UV light etc. But surprisingly my previous one which I bought in late august did not have the yellow band. Also I did notice the yellowing is also present in the screenshots you take on the phone so I am assuming it is rather a software/driver bug than a hardware screen issue. If it was purely a hardware it wont be visible on a screenshot like if you had a cracked screen and you took a screen shot cracks don't show up in the screenshot. I was so bothered with the yellow band ended up selling it in a week on craigslist. The new buyer did not check it so all went well.
Another point wanted to mention Opo support was hard to deal with. Even though I opened a ticket and attached the files they gave some bull**** about changing the settings updating the OS when I was already on the latest official build. I replied and next time they asked me to send a video after which they send me a zip file to flash in recovery which did nothing but just wiped my phone.
At this point in time without even having Lollipop and random screen and battery issue and a confirmed poor camera on this phone I lost all interest and just bought a LG G3 and so far very happy with it.
Ugh. That sucks for both of you. That's what scares me. My g2 is in the mail and I'm on a g pro right now which is OK but battery is insanely horrible. I'm gonna bite the bullet and buy the 1 and hope for the best. Every review I see is mostly a praise on the phone so hopefully I get that.
My dad and I both got one recently. My dad about 2 weeks ago and mine just barely a week ago. No issues here as far as we can tell. Though I should point out ours are the China versions which originally had ColorOS instead of CM. But they all should come from the same factory anyway...
Sent from my non-Apple device via via XDA App

About "New" oneplus one

Hi to everyone, after a sad story with a LG Nexus 4 that i bought from a guy i am back to my old (and dear) Galaxy Nexus but now, he is totally messed up... i can't use it anymore..
So i am planning to buy the oneplus but i read on the internet about the annoying touch screen bug (that is a hardware bug, so i think it is very hard to fix with a update or whatever).
At this point, the question is: the new stock (I mean the new production line of smartphone) of OnePlus one, still have this bug ?
I love oneplus one, i really love this phone.. great designe, great components, great price but i am very scared about the touchscreen bug!
Also, i won't wait the new oneplus becouse it will be for sure pricier that the One and it will be released theorically the last 3 month of 2015...
Thank you for any suggestions
A presto
mmbfede said:
Hi to everyone, after a sad story with a LG Nexus 4 that i bought from a guy i am back to my old (and dear) Galaxy Nexus but now, he is totally messed up... i can't use it anymore..
So i am planning to buy the oneplus but i read on the internet about the annoying touch screen bug (that is a hardware bug, so i think it is very hard to fix with a update or whatever).
At this point, the question is: the new stock (I mean the new production line of smartphone) of OnePlus one, still have this bug ?
I love oneplus one, i really love this phone.. great designe, great components, great price but i am very scared about the touchscreen bug!
Also, i won't wait the new oneplus becouse it will be for sure pricier that the One and it will be released theorically the last 3 month of 2015...
Thank you for any suggestions
A presto
Click to expand...
Click to collapse
I bought 1+1 last week and i dont have this touchscreen issues, afaik only minority of users are concerned by this problem, for me its working smooth on stock and custom roms [emoji106]
I did not have the touch screen issue for almost half a year. As far as I can explain it started happening when the temperature outside got warmer, even if it is much colder again, the issue persists.
I need to flash the new Ak kernel with the new touchscreen firmware, which has been released yesterday and check if the problem still exists....
But what I wanted to tell you is that I did not have the touchscreen problem first.
Many thanks.. i am very near to buy it it...
Today there is a spicel price sale but actually i can't place order
mmbfede said:
Hi to everyone, after a sad story with a LG Nexus 4 that i bought from a guy i am back to my old (and dear) Galaxy Nexus but now, he is totally messed up... i can't use it anymore..
So i am planning to buy the oneplus but i read on the internet about the annoying touch screen bug (that is a hardware bug, so i think it is very hard to fix with a update or whatever).
At this point, the question is: the new stock (I mean the new production line of smartphone) of OnePlus one, still have this bug ?
I love oneplus one, i really love this phone.. great designe, great components, great price but i am very scared about the touchscreen bug!
Also, i won't wait the new oneplus becouse it will be for sure pricier that the One and it will be released theorically the last 3 month of 2015...
Thank you for any suggestions
A presto
Click to expand...
Click to collapse
Have bought my 1+1 about 3 weeks ago. No problem with touchscreen. There's no yellow band on the screen. Everything works pretty well! Lollipop is awesome! One thing you should know. If you're buying a white version, it's a little bit slippy and also quickly scratches and gets dirty.
Why would you buy this bug riddled phone at this point?
Sent from my A0001 using Tapatalk
sapphirecoupe said:
Why would you buy this bug riddled phone at this point?
Sent from my A0001 using Tapatalk
Click to expand...
Click to collapse
What bugs are you talking about?
Actually there is only one "bug" at touchscreen but is not a default bug and they can fix it in warranty.
For many people the touchscreen issues might be caused by a hardware problem. If it really was software after more than a year it should have been solved.
I wanted to let you know that it seems the touchscreen problem is gone after latest CM 12.1 nightly with integrated touchscreen firmware update.
GeoTox said:
What bugs are you talking about?
Click to expand...
Click to collapse
Don't take notice, it isn't riddled with bugs. I've had two for almost a year and have zero issues. Most "bugs" are caused by people who don't know what they're doing.
XDA Moderator
Transmitted via Bacon
I have 2 OnePlus, One is bought for almost a year till now, I think it's the first batch one, China version, it does have yellow band issues, but no touch screen issues at all, and the second OPO I bought early this year is Nov 2014 batch, no touchscreen issues or yellow band problem, so I guess the problem has been solved in new batch production line.
I bought the one+1 the last november and I had this two bugs: low volume in/out (solved), yellow band. I also suspect that the display quality degrades over time, compare with the other phones I had. Anyway it's a 300 $ phone, well suppported by android development. My opinion, the value for money is still excellent.
I got my OPO second hand in November '14 and its been great. Don't have the yellow screen issue and dont have any touch issues. At the end of the day which phone hasn't suffered from a software/hardware problem at some stage or another. And I'm talking about the big flagships, you check their forums and you'll see people complaining about this and that. Not all users have problems, sometimes its just luck of the draw. I can understand peoples frustrations with trying to return the device and/or dealing with Oneplus customer services. Hopefully the latest firmware update that seems to have been merged in the latest nightly will fix issues for people with problems once and for all.
Honestly i think a properly firmware update could fix an little hardware problem.
Anyway i got my new 1+1 and i can't see any problem atm, no yellow band, lound volume, touch works great, i really hope for the best becouse for 299€ is soo worth!
I bought my OnePlus One in March 2015 and I unfortunately got the touchscreen bug. I have since been issued an RMA and I am waiting for them to receive my phone, and then I should be sent a replacement after that. I really hope I don't get the touchscreen issue again.
Benxter said:
I did not have the touch screen issue for almost half a year. As far as I can explain it started happening when the temperature outside got warmer, even if it is much colder again, the issue persists.
I need to flash the new Ak kernel with the new touchscreen firmware, which has been released yesterday and check if the problem still exists....
But what I wanted to tell you is that I did not have the touchscreen problem first.
Click to expand...
Click to collapse
I'm pretty sure my touchscreen problems were triggered from a hot day too (quite rare in the UK). When I receive my new phone, ill make sure to keep it out of direct sunlight!
There is no touchscreen bug.

Screen lift?

So I got my 8GB/256GB Pro a couple days ago during the launch event. Next I day i notice that when I press the home screen where the fingerprint is located and the opposite side near the top of the screen I hear as if the glue underneath is not sticking and sounding like the screen is lifting, or some part beneath it is lifting. Anyone else experiencing this? Its rather annoying.
how did you get it at the launch event? i was there, and as far as i'm aware, it wasn't available for purchase there.
thefallen924 said:
how did you get it at the launch event? i was there, and as far as i'm aware, it wasn't available for purchase there.
Click to expand...
Click to collapse
i think he went to T mobile store, but that's not the point lol
true, I was just curious. either way, that really doesn't sound like intended behavior, so i would definitely go right back there and exchange it lol
Chinaroad said:
i think he went to T mobile store, but that's not the point lol
Click to expand...
Click to collapse
Yea it was at the flagship T-Mobile store in SF. As for the screen sounding like its lifting is only when the phone isn't warm. Its really bad when I wake up in the morning when it hasn't been used as the adhesive has probably cooled. I just hope I can prove it to the rep when I take it for exchange.
So I went back to the store and apparently their floor model is doing the same thing. Some experienced similar issues, I wonder if the first round of batches have these issues with most of them. I didn't exchange it, but it appears this is starting to become a common issue.
djinn415 said:
So I went back to the store and apparently their floor model is doing the same thing. Some experienced similar issues, I wonder if the first round of batches have these issues with most of them. I didn't exchange it, but it appears this is starting to become a common issue.
Click to expand...
Click to collapse
yikes, don't get it wet, if the screen is moving that means the seal is bad for sure.
Well they do call it a fluid display ?
No issues here, but I have the unlocked model.
I have the same issue (kind of). In my case it only happens once or twice a day. But it is really annoying. Im planning to use hairdryer and some pressure to strengthen the adhesive. Is that a bad idea? Has anyone got a better solution? I travel a lot and and the country im currently in does not have any Oneplus service. So sending device to service is not an option for me.
djinn415 said:
So I got my 8GB/256GB Pro a couple days ago during the launch event. Next I day i notice that when I press the home screen where the fingerprint is located and the opposite side near the top of the screen I hear as if the glue underneath is not sticking and sounding like the screen is lifting, or some part beneath it is lifting. Anyone else experiencing this? Its rather annoying.
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Click to collapse
I have the exact same problem with my OnePlus 7T Pro. First it was only when I pressed harder, now its nearly every thime I touch that area. I gonna contact OnePlus for RMA.
Add me as another one with the issue. Ordered right after launch directly from OnePlus. Anywhere from 2-3x a day, to as many as 5-6.
I made a Video of the Problem, feel free to use it, if you want to:
https://youtu.be/j9Exg2CUs3Y
I forgot that I canceled the order from the OnePlus-Shop and bought it from Amazon. (faster delivery)
This weekend I sent it back. (it was in the timespan for free retirement of the order, I also told them about the defect)
Now I will wait till I got my money back and order a new one.
I need root and because of that my device wasn't really used till now. I still use my OP5T for daily.
If a "official" Rooting-Solution is out I will order a new OP7TPro.

proximity sensor issues?

Hi. have any of you noticed issues with proximity sensors? im talking about situation where on calling someone on any app screen goes black and cant even be woken up with power key or anything. it lights up automatically when the other person/your caller hangs on call. like the phone is thinking its next to head even though its not.
i have tested with some app from playstore to check if the sensor is ok, and seems like it is working properly.
is there a hardware sensor on this phone? where is it located? is there an ability to fix it? is it software issue? anyone else experiencing it? is there a way to always wake up screen with power key?
It's an issue with pocket mode. I had to send my 8T back and got a refund because of it. The phone would lock me out and not let me do anything also happened when I'm on a call. Turn off pocket mode and check to see if that fixes it. I didn't want to have to turn off an essential feature of the phone to fix something that shouldn't have been an issue in the first place so I sent mine back. Luckily I noticed it within the 15 day return period. Got a refund and bought another 8T. This new one works great
Really sad to hear about your issues with the proximity sensor. This is the exact reason why I sent my Galaxy S20 FE back! I was not having the problems with the screen itself like so many others were/are...but I like to use double tap to wake (used it for years now) and every time I pulled the FE out of my pocket the screen was ON with multiple taps being entered all over the place. What a mess! I blame everyone, and I mean EVERYONE who has called, and keeps calling for smaller BEZELS! What is wrong with a little bezel on the top where all the necessary sensors (including the selfie camera) can be housed? Does anyone like it when their phone malfunctions because their proximity sensor is crap, or that it is virtual and virtually does NOT WORK? Does anyone LIKE the look of a NOTCH, or a PUNCH HOLE in comparison to having an unblemished screen??? So many things have become basically intolerable because of stupid, useless changes in these necessary tools. I hope that someone besides Sony will see the light and return to what is practical for the functioning of our phones. Rant over...for now...and I hate to say it but my 8T is functioning properly. So whatever way they have implemented pocket mode...it is working for me, and this makes me very happy. I truly hope you can get your issues resolved one way or another!
raszop said:
Hi. have any of you noticed issues with proximity sensors? im talking about situation where on calling someone on any app screen goes black and cant even be woken up with power key or anything. it lights up automatically when the other person/your caller hangs on call. like the phone is thinking its next to head even though its not.
i have tested with some app from playstore to check if the sensor is ok, and seems like it is working properly.
is there a hardware sensor on this phone? where is it located? is there an ability to fix it? is it software issue? anyone else experiencing it? is there a way to always wake up screen with power key?
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Click to collapse
I personally have not had this issue, even with pocket mode enabled. The sensor works a lot better than the one in the 7 Pro. I'm not sure where the sensor is on the 8T, but on the 7 Pro it's actually under the display and I guess that was OnePlus' first attempt at under-display sensors, so the auto-brightness was always a little janky as well. The 8T's seems to work much, much better...at least on my phone & my girl's.
Do you perhaps have a screen protector thar might be slightly misaligned and therefore maybe covering the sensor, or perhaps a large case on the phone? I'm just spit-balling here, trying to think of anything that could possibly cause this.
Regardless, it's still dumb that you're facing this.
Sent from my OnePlus 8T using XDA Labs
I have only found that the sensor is very sensitive as it is up next to the earpiece and tends to collect dust there and this leads to the sensor thinking the phone is in the pocket (or on the ear). Just clean the dust
just wanted to let you know i returned this ****.
i am with oneplus from 6t, up to 7t and now i ordered 8t. this company makes worse and worse devices each year. compared to 7t the camera is worse, speakers are worse too.. and these proximity sensor issues, which apparently are with onepluses since 7. damn, never again oneplus, such a crap b-brand. and even sadder is the approach of people praising it for things that can not even be said about it like software update
raszop said:
just wanted to let you know i returned this ****.
i am with oneplus from 6t, up to 7t and now i ordered 8t. this company makes worse and worse devices each year. compared to 7t the camera is worse, speakers are worse too.. and these proximity sensor issues, which apparently are with onepluses since 7. damn, never again oneplus, such a crap b-brand. and even sadder is the approach of people praising it for things that can not even be said about it like software update
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According to the OnePlus Community forum...it appears to me that the Indian version of the phone is the one that is having all sorts of problems...at least when you read the numerous complaints. I do not know why the Indian version would be any different, or more prone to bugs and malfunctions that the EU or NA versions. I have the unlocked NA version purchased directly from OnePlus and I am having virtually ZERO issues with mine. I had the 6, the 7 Pro, and now the 8T...all unlocked NA versions purchased directly from OnePlus and they all worked flawlessly. I sold the 6 and 7 Pro and the people who bought them from me love them, and also have not had any issues. I always check back with "customers" and they tell me all is good! So, am I just fortunate, or is there something going on with the manufacturing process here? I do not know...but what I do know is that the 8T works way better than the S20 FE did (which I sent back) and it may possibly be the best, fastest working phone I have ever owned! So sorry you are having issues. Is yours the Indian version?
jaseman said:
According to the OnePlus Community forum...it appears to me that the Indian version of the phone is the one that is having all sorts of problems...at least when you read the numerous complaints. I do not know why the Indian version would be any different, or more prone to bugs and malfunctions that the EU or NA versions. I have the unlocked NA version purchased directly from OnePlus and I am having virtually ZERO issues with mine. I had the 6, the 7 Pro, and now the 8T...all unlocked NA versions purchased directly from OnePlus and they all worked flawlessly. I sold the 6 and 7 Pro and the people who bought them from me love them, and also have not had any issues. I always check back with "customers" and they tell me all is good! So, am I just fortunate, or is there something going on with the manufacturing process here? I do not know...but what I do know is that the 8T works way better than the S20 FE did (which I sent back) and it may possibly be the best, fastest working phone I have ever owned! So sorry you are having issues. Is yours the Indian version?
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"I do not know why the Indian version would be any different" - and i do. its because indian people will shriek to oneplus logo no matter how poopy the product is. you can treat them worse, and they still will be pleasured to the sky. that might sound harsh, but that's true. same goes with xiaomi phones. indian versions come with different parts! can you imagine the phone has better amoled screen for europe and usa, and worse chinese amoled for indian market? or worse batteries? well, indian xiaomi phones are definition of that. and it all is because customers do not require any better. like i said, we are apologists. no matter how bad the product will be, we will unconditionally defend the company.
and i did purchase directly from oneplus in europe. not only i had proximity sensor issues, but the feeling of speakers is way cheaper than in 7t. also camera is a joke - downgrade from 7t. couldn't stand this joke of a phone.
screen and battery life were nice though.

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