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Still with the GB update, eagles blood rom, and CM7 rom I still am getting reboots and SOD. I chatted with them and seems like I'm SOL with warranty on the phone since I got the phone off craigslist and not an authorized reseller.
Every LG phone and device has a one year limited warranty which starts from the date of purchase, or original purchase (If it was a replacement that is), unless you purchased a refurbished phone which has only 90 days of warranty. If you would need to send the phone or device to LG, we will perform a cover to cover check on the device to see what the issue is, if our technicians find that the issue is caused by any type of physical, liquid, or cosmetic damage on the device then fees will be applied, at this point you will be notified via email or through a phone call before doing any repairs. As well, this warranty will not cover the device if it was purchased through a non authorized LG dealer, such as E-bay, newegg, craiglist, etc…; if our technicians determine that the issue is a manufacturer’s defect, the device will be repaired or replaced by a certified refurbish unit. This process has a turn around time of 5 to 7 business days, from the day that our technicians start working on your device.
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Has anyone had any luck with warranty through LG or even T-mobile when they didn't get it from an authorized re seller?
Horsey said:
Still with the GB update, eagles blood rom, and CM7 rom I still am getting reboots and SOD. I chatted with them and seems like I'm SOL with warranty on the phone since I got the phone off craigslist and not an authorized reseller.
Has anyone had any luck with warranty through LG or even T-mobile when they didn't get it from an authorized re seller?
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Samsung has the exact same policy. Before repair, they ask for an invoice and a credit card statement if the invoice is questionable. They also have a s/n database to track which phones were shipped to which dealer to match against the invoice. The manufacturers take the authorized retailer thing pretty seriously.
Try contacting the seller to assist you with this or ask him where he got it from. Tell LG you paid cash or were given the item as a gift from a now deceased family member.
Tell them the device was purchased though an authorized dealer and then was given to you or sold to you by a friend. Does friend count as Craigslist or Ebay?
Newegg isn't a authoized seller?
Sistum Id said:
Try contacting the seller to assist you with this or ask him where he got it from. Tell LG you paid cash or were given the item as a gift from a now deceased family member.
Tell them the device was purchased though an authorized dealer and then was given to you or sold to you by a friend. Does friend count as Craigslist or Ebay?
Newegg isn't a authoized seller?
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I bought my g2x from CL, "bricked" it through lg update tool. Got a free new replacement from tmobile.
jdaclutch said:
I bought my g2x from CL, "bricked" it through lg update tool. Got a free new replacement from tmobile.
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more info?
you do this in store? did they ask you for proof of purchase?
Hey!
Quick question here; Does the phone warranty "work" without a warranty receipt? I bought my phone couple of months ago, and I did not get a receipt with it. Now I'm selling this phone, and the buyer is asking that do I have the receipt...
I've heard that phone's warranty is in the IMEI code, and when you send it to the manufacter(Sony Ericsson in my case) they just check the code. Is that correct?
Thank you!!
With my carrier, I have never been asked for a receipt for a warranty exchange. With verizon in the US the exchange is done with the carrier not the manufacturer.
I would call the carrier the phone is with and ask them. It is possible that they may be able to forward a receipt to you.
Was looking at a good deal on a used one here local. What is the warrenty and can it be transferred to me a new owner? It is 2 mths old? Thanks Kindly.. sorry for mis typing in the title..Dang..
melax1 said:
Was looking at a good deal on a used one here local. What is the warrenty and can it be transferred to me a new owner? It is 2 mths old? Thanks Kindly..
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Samsung's warranty terms vary by country. Generally they are more concerned that it was purchased from an authorized reseller. If someone buys a Samsung product to give as a gift for example it would be silly for them to say the warranty only applies to the gift giver and not the recipient. If who you are buying it from can provide you with the original receipt and if they bought it from an authorized reseller you should be fine. If you can't get a receipt and/or it wasn't purchased from an authorized reseller you'll definitely have a problem should it need repair under warranty.
BarryH_GEG said:
Samsung's warranty terms vary by country. Generally they are more concerned that it was purchased from an authorized reseller. If someone buys a Samsung product to give as a gift for example it would be silly for them to say the warranty only applies to the gift giver and not the recipient. If who you are buying it from can provide you with the original receipt and if they bought it from an authorized reseller you should be fine. If you can't get a receipt and/or it wasn't purchased from an authorized reseller you'll definitely have a problem should it need repair under warranty.
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Thank you for your reply.
I've already looked around here and elsewhere and have not found an answer to my question, but hopefully someone here knows the answer. Some quick background info:
I'm from the US but I live primarily in Europe (specifically Austria) and want to get a Nexus 5 for my girlfriend. Unfortunately I am a bit concerned about the warranty situation. Obviously Google will not honor the warranty on the device in Austria, but will LG? I haven't called LG's Austrian support line yet (since it's a Sunday) but perhaps someone here can let me know and help me avoid sitting on hold for who knows however long.
Thanks in advance for any assistance you can provide!
Hi, I've contacted Google in that case already.
The thing is: Google and LG warranty policy is not the same.
Sadly if you buy N5 from a GP Store you're stuck with a warranty available only in the country where you bought it via GPS. That is what they wrote:
"LG's policy is different than Google's Policy.
If you would like to utilize LG's repair services, you are more than welcome to do so.
As far as an advanced replacement from us, warranty replacement service from Google is only provided within the country from which your device was originally purchased.
Again, if you want to get your Nexus 5 repaired by LG you can do so but it would be at your own expense. "
I asked about sending device from my home country and if they will send it back:
"At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase."
There is an option to "transfer" warranty to someone in US:
Or, if the warranty is still under your friend's name, since they were the purchaser, you can send the Nexus 5 back to them in the US and they can contact us about a replacement. If the warranty is not still under their name, you can send it to anyone you know in the US, and they can call us, and we can transfer the warranty to them. They can then take care of the replacement, and send you the new device once they have it.
When you buy a device from LG in EU, warranty is available in every country in EU, contrary to devices from GPS.
Hope it helped
dvdfan said:
Hi, I've contacted Google in that case already.
The thing is: Google and LG warranty policy is not the same.
Sadly if you buy N5 from a GP Store you're stuck with a warranty available only in the country where you bought it via GPS. That is what they wrote:
"LG's policy is different than Google's Policy.
If you would like to utilize LG's repair services, you are more than welcome to do so.
As far as an advanced replacement from us, warranty replacement service from Google is only provided within the country from which your device was originally purchased.
Again, if you want to get your Nexus 5 repaired by LG you can do so but it would be at your own expense. "
I asked about sending device from my home country and if they will send it back:
"At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase."
There is an option to "transfer" warranty to someone in US:
Or, if the warranty is still under your friend's name, since they were the purchaser, you can send the Nexus 5 back to them in the US and they can contact us about a replacement. If the warranty is not still under their name, you can send it to anyone you know in the US, and they can call us, and we can transfer the warranty to them. They can then take care of the replacement, and send you the new device once they have it.
When you buy a device from LG in EU, warranty is available in every country in EU, contrary to devices from GPS.
Hope it helped
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Thanks, that did help. Maybe we'll buy the device via Germany then... having a warranty would be nice.
It was mentioned on the website that a receipt is needed. If I buy it from China, what do I need for warranty?
If you don't have the receipt, oppo will count 91 days from the manufactured date as the purchase date.
unloaded1 said:
If you don't have the receipt, oppo will count 91 days from the manufactured date as the purchase date.
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Will they reject the warranty of the phone if I buy it online which is not an official authorized seller from OPPO? Thanks.
If your device don't qualify, you can still pay to repair it, just like any older oppo phone that is in the international warranty category but is currently out of warranty. Whether Oppo honors the phone you have recently purchased online for a free repair, you will probably need to contact them directly.