Hey!
Quick question here; Does the phone warranty "work" without a warranty receipt? I bought my phone couple of months ago, and I did not get a receipt with it. Now I'm selling this phone, and the buyer is asking that do I have the receipt...
I've heard that phone's warranty is in the IMEI code, and when you send it to the manufacter(Sony Ericsson in my case) they just check the code. Is that correct?
Thank you!!
With my carrier, I have never been asked for a receipt for a warranty exchange. With verizon in the US the exchange is done with the carrier not the manufacturer.
I would call the carrier the phone is with and ask them. It is possible that they may be able to forward a receipt to you.
Related
Executive summary: T-Mobile USA told me it won't void the warranty if your MDA gets unlocked in some other fashion than a provided unlock code. :shock:
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I received this email today from T-mobile USA after asking a week and a half ago for the unlock code on my MDA:
Thank you for taking the time to contact T-Mobile. We have received your SIM Unlock Request. Unfortunately, we are unable to process your request at this time because we were unsuccessful in obtaining an unlock code for the given IMEI. We have made every attempt to obtain the unlock code for this device. Our only suggestion is contact customer care and request a handset replacement through our handset exchange program by calling customer care at 1-800-937-8997.
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This is such a cop-out. I finally got through to a person who told me, yes thats your only option. I finally told her, look, "I can take this phone to a local store and get it unlocked in two minutes." :wink: "If the phone happens to become unlocked without your intervention, will it void the warranty?"
She very quietly said, "No, it won't void the warranty at all." Then she went on to "note my account" that she had stated that an independent unlock would not void the warranty.
It was a very weird conversation. She said that my other option was to put in another unlock request and wait 14 more days. I politely declined.
I doubt they would honor any warranty any more than they honored my request for an unlock code. Yeah, I know that the phone somehow :roll: already got unlocked, but it would be nice to have the code in case they ever did an over-the-air re-locking as I seem to recall A-T'n-T doing to their mMode customers. Their brand is ALL over the [email protected] phone too, they MUST have a database of the unlock codes. I cannot for the life of me figure out why they are playing games... I know there are T-mo customer service folk on this board, any of you care to comment about this lunacy?
Anyway, T-mo and Cingular are the only games in town for airtime but I very much doubt I'll ever buy another phone from a carrier after that customer non-service experience. Much better to buy an unlocked phone elsewhere than deal with that B.S.!!!
Still with the GB update, eagles blood rom, and CM7 rom I still am getting reboots and SOD. I chatted with them and seems like I'm SOL with warranty on the phone since I got the phone off craigslist and not an authorized reseller.
Every LG phone and device has a one year limited warranty which starts from the date of purchase, or original purchase (If it was a replacement that is), unless you purchased a refurbished phone which has only 90 days of warranty. If you would need to send the phone or device to LG, we will perform a cover to cover check on the device to see what the issue is, if our technicians find that the issue is caused by any type of physical, liquid, or cosmetic damage on the device then fees will be applied, at this point you will be notified via email or through a phone call before doing any repairs. As well, this warranty will not cover the device if it was purchased through a non authorized LG dealer, such as E-bay, newegg, craiglist, etc…; if our technicians determine that the issue is a manufacturer’s defect, the device will be repaired or replaced by a certified refurbish unit. This process has a turn around time of 5 to 7 business days, from the day that our technicians start working on your device.
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Has anyone had any luck with warranty through LG or even T-mobile when they didn't get it from an authorized re seller?
Horsey said:
Still with the GB update, eagles blood rom, and CM7 rom I still am getting reboots and SOD. I chatted with them and seems like I'm SOL with warranty on the phone since I got the phone off craigslist and not an authorized reseller.
Has anyone had any luck with warranty through LG or even T-mobile when they didn't get it from an authorized re seller?
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Samsung has the exact same policy. Before repair, they ask for an invoice and a credit card statement if the invoice is questionable. They also have a s/n database to track which phones were shipped to which dealer to match against the invoice. The manufacturers take the authorized retailer thing pretty seriously.
Try contacting the seller to assist you with this or ask him where he got it from. Tell LG you paid cash or were given the item as a gift from a now deceased family member.
Tell them the device was purchased though an authorized dealer and then was given to you or sold to you by a friend. Does friend count as Craigslist or Ebay?
Newegg isn't a authoized seller?
Sistum Id said:
Try contacting the seller to assist you with this or ask him where he got it from. Tell LG you paid cash or were given the item as a gift from a now deceased family member.
Tell them the device was purchased though an authorized dealer and then was given to you or sold to you by a friend. Does friend count as Craigslist or Ebay?
Newegg isn't a authoized seller?
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I bought my g2x from CL, "bricked" it through lg update tool. Got a free new replacement from tmobile.
jdaclutch said:
I bought my g2x from CL, "bricked" it through lg update tool. Got a free new replacement from tmobile.
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more info?
you do this in store? did they ask you for proof of purchase?
I've already looked around here and elsewhere and have not found an answer to my question, but hopefully someone here knows the answer. Some quick background info:
I'm from the US but I live primarily in Europe (specifically Austria) and want to get a Nexus 5 for my girlfriend. Unfortunately I am a bit concerned about the warranty situation. Obviously Google will not honor the warranty on the device in Austria, but will LG? I haven't called LG's Austrian support line yet (since it's a Sunday) but perhaps someone here can let me know and help me avoid sitting on hold for who knows however long.
Thanks in advance for any assistance you can provide!
Hi, I've contacted Google in that case already.
The thing is: Google and LG warranty policy is not the same.
Sadly if you buy N5 from a GP Store you're stuck with a warranty available only in the country where you bought it via GPS. That is what they wrote:
"LG's policy is different than Google's Policy.
If you would like to utilize LG's repair services, you are more than welcome to do so.
As far as an advanced replacement from us, warranty replacement service from Google is only provided within the country from which your device was originally purchased.
Again, if you want to get your Nexus 5 repaired by LG you can do so but it would be at your own expense. "
I asked about sending device from my home country and if they will send it back:
"At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase."
There is an option to "transfer" warranty to someone in US:
Or, if the warranty is still under your friend's name, since they were the purchaser, you can send the Nexus 5 back to them in the US and they can contact us about a replacement. If the warranty is not still under their name, you can send it to anyone you know in the US, and they can call us, and we can transfer the warranty to them. They can then take care of the replacement, and send you the new device once they have it.
When you buy a device from LG in EU, warranty is available in every country in EU, contrary to devices from GPS.
Hope it helped
dvdfan said:
Hi, I've contacted Google in that case already.
The thing is: Google and LG warranty policy is not the same.
Sadly if you buy N5 from a GP Store you're stuck with a warranty available only in the country where you bought it via GPS. That is what they wrote:
"LG's policy is different than Google's Policy.
If you would like to utilize LG's repair services, you are more than welcome to do so.
As far as an advanced replacement from us, warranty replacement service from Google is only provided within the country from which your device was originally purchased.
Again, if you want to get your Nexus 5 repaired by LG you can do so but it would be at your own expense. "
I asked about sending device from my home country and if they will send it back:
"At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase."
There is an option to "transfer" warranty to someone in US:
Or, if the warranty is still under your friend's name, since they were the purchaser, you can send the Nexus 5 back to them in the US and they can contact us about a replacement. If the warranty is not still under their name, you can send it to anyone you know in the US, and they can call us, and we can transfer the warranty to them. They can then take care of the replacement, and send you the new device once they have it.
When you buy a device from LG in EU, warranty is available in every country in EU, contrary to devices from GPS.
Hope it helped
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Thanks, that did help. Maybe we'll buy the device via Germany then... having a warranty would be nice.
Hi
Long story short.
Ive bought a samsung c115 that appears to be blocked., seller ignoring me so phoned EE TMobile and they dont give any advice how I return the phone or unblock it other tbat it may be possible outside (I presume he meant away from tmobile).
I would either want to use it on my ee pay as u go or return it to owner providing its not the person who sold it.
Checkmend states lost or stolen at the carrier but not police or insurance claim.
What are my options?
This will be my first phone with Knox. I know that once its tripped it can't be undo. My question is, has anyone had an issue getting a replacement after rooting? Yeah it voids the warranty but has anyone actually experienced this?
There is no simple answer to your question. Whether or not Samsung will honor the warranty depends upon the nature of the problem with the device, consumer protection laws where you live, the mood their tech rep is in when you call, etc. If you search Samsung device forums for Knox / warranty related posts, you'll see that some people got warranty service, some didn't. The bottom line is, if you trip Knox, getting warranty service is an unknown risk. If you aren't prepared to take the risk, don't root.
T-Mobile has their jump insurance they'll ship me a device first and then I send mine back.
tlxxxsracer said:
T-Mobile has their jump insurance they'll ship me a device first and then I send mine back.
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Yeah Verizon does that too. But..if there's something wrong with the device other then factory.. You could get charged full price. Being that the vz note 4 still isn't rooted this is probably a dilemma I wont have lol. I was just wondering if anyone has actually done it. Trip Knox and then send a phone in for a factory replacement