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If I purchase the g2x from T-mobile without being a t-mobile customer, will they provide an unlock code?
Go to the store and ask or call them and ask, best way to get solid answers
Sent from my SGH-T959 using XDA App
I think the phone has to be in service for either 60 or 90 days (don't remember which) and then they'll give you the unlock code. You have to tell them you're traveling internationally. It takes about 24 hours from the time of the request for HTC phones and the code is sent in an e-mail. I just got the code for my G2 which I'm selling to get a G2X. The code for the G2X has to come from LG so I don't know what their turn around time is.
BarryH_GEG said:
I think the phone has to be in service for either 60 or 90 days (don't remember which) and then they'll give you the unlock code. You have to tell them you're traveling internationally. It takes about 24 hours from the time of the request for HTC phones and the code is sent in an e-mail. I just got the code for my G2 which I'm selling to get a G2X. The code for the G2X has to come from LG so I don't know what their turn around time is.
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Click to collapse
I've heard if you've been a customer for (60-90? days), even prepaid, they'll give you an unlock code even on a freshly purchased phone. I've got a T-Mo prepaid card that I keep afloat with minimum top-ups for my trips to the US, so if I do buy the G2x or another T-Mo phone I should be able to get the unlock from them.
I thought it was mandatory now. If you ask for the unlock code, they have to give it to you regardless. Guess I was wrong?
Anyone here work at t-mobile that can give any solutions to non t-mobile customers who don't want to open an account?
I suspect this device is carrier locked, but I would buy one if I could confirm that I could use it on AT&T out of the box.
Compatibility AT&T 4G
nomisunrider said:
Anyone here work at t-mobile that can give any solutions to non t-mobile customers who don't want to open an account?
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Click to collapse
Sorry nomisunrider, not trying to hijack your thread, but since we are already Hijacking the o2x forum
I have another question for Non-T-Mobile (AT&T) people.
My question is how compatible is the G2X going to be with AT&T's "4G"?
Also I am currently using Nexus One AT&T 3G, but I am thinking that I should be able to change that to the 4G service without altering my contract, or loosing grandfathered "unlimited data plan"?
Any input or info much appriciated
nomisunrider said:
Anyone here work at t-mobile that can give any solutions to non t-mobile customers who don't want to open an account?
Click to expand...
Click to collapse
T-Mobile isn't in the business of selling phones. They'll only sell you a phone in conjunction with a pre- or post-paid wireless plan. As someone said, out of the box the phone is locked to T-Mobile. You can request an unlock code after 60 or 90 days of maintaining an account in good standing.
nomisunrider said:
Anyone here work at t-mobile that can give any solutions to non t-mobile customers who don't want to open an account?
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Click to collapse
why don't you wait until after the 20th and most likely you will find them online unlocked..just like the t-mobile sg vibrant
I have a friend on t-mobile. Can he call them up and request sim unlock codes?
I am also in this situation but I prefer not to buy from ebay. What about unlocking services? Do they permanently unlock the phone? Does flashing a different ROM on the phone affect the unlock?
nomisunrider said:
Anyone here work at t-mobile that can give any solutions to non t-mobile customers who don't want to open an account?
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Click to collapse
Cant get it right away, but I am sure it will be available soon.
http://www.expansys-usa.com/lg-g2x-android-smartphone-unlocked-216928/
I believe the G2X is unlocked out of box I got to review the device today and it has at&t options under network settings like the Nexus One.
If you purchase out right you can get code immediately (meaning requesting the code). If its an upgrade/new activation must wait until buyers remorse is up and not be past due or had an unlock code in last 90 days. I'm not at work now but that's the policy, I believe not sure if its 90 or 60 though can't remember. Hope this helps
Sent from my HTC Glacier using XDA Premium App
I've been asking around and several people have informed me that if you purchase the phone for full retail, t-mobile will provide you with an unlock code. I also found this on wikipedia.
http://en.wikipedia.org/wiki/SIM_lock#United_States
"One of the two national GSM carriers, T-Mobile,[43] will unlock handsets for those with active account in good standing for at least 40 days and no unlock code request in the last 90 days. T-Mobile will also unlock a phone if the full retail price is paid and proof of purchase is provided through a faxed document. "
nomisunrider said:
I've been asking around and several people have informed me that if you purchase the phone for full retail, t-mobile will provide you with an unlock code. I also found this on wikipedia.
http://en.wikipedia.org/wiki/SIM_lock#United_States
"One of the two national GSM carriers, T-Mobile,[43] will unlock handsets for those with active account in good standing for at least 40 days and no unlock code request in the last 90 days. T-Mobile will also unlock a phone if the full retail price is paid and proof of purchase is provided through a faxed document. "
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Click to collapse
There we go that's the policy takes 24 hours for the request to process and up to 7 days to receive the code.
Sent from my HTC Glacier using XDA Premium App
i'm a sales rep and according to our new policy (if reps follow it) we cant even sell phones without service and if you arent a customer (if you did buy the phone full price wo being a customer) we do not provide unlock codes....
h0wlings0nnets said:
i'm a sales rep and according to our new policy (if reps follow it) we cant even sell phones without service and if you arent a customer (if you did buy the phone full price wo being a customer) we do not provide unlock codes....
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Click to collapse
Sorry to inform you, but you need to brush up on your company's policies.
I just got off of the phone with t-mobile customer care (1-877-453-1304). I called them because I wanted clarification on this before I purchased 2 full retail price phones.
The program is called the "Sim Subsidy Unlock Program." It is for anyone that purchases a phone for the full retail price from a corporate store or an authorized retailer and pays all of the price upfront.
You need to call customer care, explain that you purchased a phone for full price and request a "remedy request form number." They will then open this request and you then have 7 days to fax the following to the Sim Unlock Team at 1-813-353-6557 :
ATTENTION: SIM UNLOCK TEAM
Full Name
Mobile Number
Email Address
Readable Copy Of Sales Receipt
It takes 24 to 72 hours to process and they will email you instructions to unlock your phone.
Yeah, if you bought the phone full price, then you will not be required to wait any time to unlock the phone. The 3g and 4g frequency will not work well, or at all, because the phone uses 1700 and 2100 for 3g and 4g. The 1700 frequency is exclusive to T-Mobile.
Sent from my LG G2X using XDA App
Hi,
I bought a T-Mobile locked HTC Sensation from the ebay. I wanted to get it unlocked from T-Mobile, but they will provide me the unlocking code for the mobile, unless I have an activated line from them. I found the following from the T-Mobile website, and need somebody who is a T-Mobile USA customer to help me out with this. If you are willing to help, send me a PM. I will send you the IMIE number, which could be used to get the unlocking code from T-Mobile.
SIM Unlock Code
For information on the SIM Unlock Code, refer to the following:
If you purchased a wireless phone from T-Mobile, your phone has been programmed with a SIM lock which will prevent the phone from operating with other compatible wireless telephone carrier’s services. If you wish to use the phone with the service of another wireless telephone carrier, you must enter a numeric SIM Unlock Code to unlock the phone.
For customers with a T-Mobile Postpaid Plan, T-Mobile will provide the SIM Unlock Code upon request to eligible customers, provided the requesting customer has a minimum of 40 days of active service with T-Mobile.
For customers with a T-Mobile Prepaid Plan, T-Mobile will provide the SIM Unlock Code upon request to eligible customers, provided the requesting customer has a minimum of 60 days of active service with T-Mobile and either a Prepaid Plan account balance of at least $10.00 or a prior refill within the last 30 days.
T-Mobile will provide the SIM Unlock Code upon request to eligible former customers, provided that T-Mobile has such code or can obtain it from the manufacturer.
You may request the SIM Unlock Code for your phone, together with instructions for entering the code, by calling T-Mobile customer care at 1-800-937-8997.
i dont know if they do it but have you try calling htc? also i think there are sites that sell the unlock codes.
I tried for the past week to unlock via T-Mobile. Complete waste of my time. Too many wasted hours on the phone with them. And I WAS eligible!
I ended up buying mine for $25 from htcimeiunlock.com received it 10 minutes later and all was well.
Sent from my HTC Sensation 4G using XDA App
Also, HTC will not give it either. I tried that too
Sent from my HTC Sensation 4G using XDA App
cdstewart said:
I tried for the past week to unlock via T-Mobile. Complete waste of my time. Too many wasted hours on the phone with them. And I WAS eligible!
I ended up buying mine for $25 from htcimeiunlock.com received it 10 minutes later and all was well.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
why did you have problems? this week i solicited the unlock code for my hd2 and got the code the next day.
cdstewart said:
I tried for the past week to unlock via T-Mobile. Complete waste of my time. Too many wasted hours on the phone with them. And I WAS eligible!
I ended up buying mine for $25 from htcimeiunlock.com received it 10 minutes later and all was well.
Sent from my HTC Sensation 4G using XDA App
Click to expand...
Click to collapse
I called them and were willing to give the unlock code if I had an active line with them. I have read other stories on forums where they have shared this code. The extract that have posted is also from their website !!
swapniljain said:
I called them and were willing to give the unlock code if I had an active line with them. I have read other stories on forums where they have shared this code. The extract that have posted is also from their website !!
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Click to collapse
I work in tech care myself and would like to clear something up. T-Mobile does not have unlock codes, period. IF you are eligible (must have an account obviously), your IMEI and account info gets sent to an unlock team, and they get the code directly from the manufacturer. It's not like they have the code ready and said "Go F yourself" lol.
What reason do they have to unlock a phone that is so new they obviously did not recuperate their subsidy yet and for someone who hasn't paid a dime worth of fees.
Sent from my HTC Sensation 4G using XDA App
fschambe said:
What reason do they have to unlock a phone that is so new they obviously did not recuperate their subsidy yet and for someone who hasn't paid a dime worth of fees.
Click to expand...
Click to collapse
Not everyone has purchases their phones on contract. Some people buy them outright... and prefer them sim unlocked for traveling with.
I am one of those few people who do just that. T-mobile told me that I need to wait 60 days between time of purchase and sim unlock... Or I could get it done by a third party, usually $25 to do. Google "sim unlock htc sensation"
@stoneyjonez : Ok.. got you. Can you tell me if they would give me the unlock code if a person with a T-Mobile account ( long standing ) and asked them for the unlock code ? Obviously that person wouldnt have bought the phone directly from them
cellunlocker . net I recommend currently only 19.99 for unlock code and takes up to 3 hours
In the past I tried to get a Motorola ROKR E8 unlocked through them. I was eligible and they said they would submit something to whoever they have to submit it to. I tried 3 times and never heard back from anyone. Phone was never unlocked :-(
I would just go online and pay for one, you get way better service that way. Its not like $25 is a big spend compared to the retail cost of the phone your unlocking.
Thanks for all your responses folks !! In my opinion its a bit dodgy to send money to anybody on the net. I have read too many stories where the money is gone but no unlock code. But I can take the recommendations given by others and buy from a reliable service..
Usually yes...if you give your imei to a T-mobile customer they will give them the unlock code for it.
Here is what happened when I sold my Vibrant after buying my new Sensation: I requested the unlock code from t-mo, they replied in 24 hours that the phone would not be unlocked due to it not being the current phone on the network for my account. (I then unlocked the Vibrant by rooting it and using an unlock method via adb)
So I am guessing that a t-mo customer would not be able to help out, since the phone would not be on the network.
From what I have read on the internet, if you tell them that you are travelling internationally and would like to use a local sim, they give you the unlock code. Also, see my first post where I have posted the rules specified on the T-Mob website for requesting a unlock code and the guidelines they use for qualification of a customer.
i use my sensation on the network and so i called in to request my unlock code..they did all the button pushing on their side and said i will get an email within 72 hours with the unlock stuff...will post when i get it or what i get.
lezouave said:
Here is what happened when I sold my Vibrant after buying my new Sensation: I requested the unlock code from t-mo, they replied in 24 hours that the phone would not be unlocked due to it not being the current phone on the network for my account. (I then unlocked the Vibrant by rooting it and using an unlock method via adb)
So I am guessing that a t-mo customer would not be able to help out, since the phone would not be on the network.
Click to expand...
Click to collapse
my current phone in the network is the sensation and i asked for the code of the hd2 and they gave it to me. and i didnt have to lie. i told them the truth, that i bought the sensation and was going to give the hd2 to my girlfriend and because she is in another company i needed the code so she can use the phone.
i guess it just depends if you get a good rep.by the way i did it via the costumer care online chat. i saved the transcript here it is.
Thanks for your detailed response.. Anybody willing to give it a shot with for my phone with T-Mobile ?
sorry man. i dont want to risk into getting in trouble. i bet others here are thinking the same. so guess your only option is to pay for it online. do good search for a reliable site.
I requested for an unlock code from AT&T and this is what I got back. This is the first time that my request was not honored. Needless to say, I was not a happy camper.
Big Thanks to “sanfranx415”. I followed his guide and got my Infuse unlocked.
http://forum.xda-developers.com/showthread.php?t=1093476
*****************************************************************
Dear XXXXXX YYY,
Thank you for contacting AT&T International care. My name is Cccccc Aaaaaa and I will be happy to assist you with your inquiry today.
I do apologize for the inconvenience but unfortunately at the moment your Samsung Infuse with IMEI xxxxxxxxxxxxxx can not be unlocked. AT&T is the exclusive carrier of the device and under the existing exclusivity agreement we are unable to provide the device unlock code. In addition, some devices for which AT&T Mobility has exclusive marketing rights are permanently excluded from unlocking obligation. The device will be eligible to be unlocked until after the exlusivity agreement expires. Your device will be eligible for unlocking after December of this year.
For more information concerning unlock codes, please call 1-800-331-0500 at your earliest convenience.
If you need further assistance please reply to this e-mail or by calling us at 1-800-335-4685 (while in the United States) or 001-916-843-4685 (while outside of the United States). You may also visit www.ATT.com/global to view all of our international services available or to access your online account. Please comment on the services I have provided by accessing the online service link listed below.
We at AT&T appreciate your business and value you as a customer.
Cccccc Aaaa
Online Customer Care Professional
AT&T International Care
1-800-335-4685(When calling from U.S.)
+1-916-843-4685(International)
chompx2 said:
I requested for an unlock code from AT&T and this is what I got back. This is the first time that my request was not honored. Needless to say, I was not a happy camper.
Big Thanks to “sanfranx415”. I followed his guide and got my Infuse unlocked.
http://forum.xda-developers.com/showthread.php?t=1093476
*****************************************************************
Dear XXXXXX YYY,
Thank you for contacting AT&T International care. My name is Cccccc Aaaaaa and I will be happy to assist you with your inquiry today.
I do apologize for the inconvenience but unfortunately at the moment your Samsung Infuse with IMEI xxxxxxxxxxxxxx can not be unlocked. AT&T is the exclusive carrier of the device and under the existing exclusivity agreement we are unable to provide the device unlock code. In addition, some devices for which AT&T Mobility has exclusive marketing rights are permanently excluded from unlocking obligation. The device will be eligible to be unlocked until after the exlusivity agreement expires. Your device will be eligible for unlocking after December of this year.
For more information concerning unlock codes, please call 1-800-331-0500 at your earliest convenience.
If you need further assistance please reply to this e-mail or by calling us at 1-800-335-4685 (while in the United States) or 001-916-843-4685 (while outside of the United States). You may also visit www.ATT.com/global to view all of our international services available or to access your online account. Please comment on the services I have provided by accessing the online service link listed below.
We at AT&T appreciate your business and value you as a customer.
Cccccc Aaaa
Online Customer Care Professional
AT&T International Care
1-800-335-4685(When calling from U.S.)
+1-916-843-4685(International)
Click to expand...
Click to collapse
You seriously need to learn to GOOGLE before you email AT&T
Pretty standard - AT&T won't provide unlock codes for devices until they've been out for a few months. I think the magic number may be either 6 or 9?
But it doesn't matter... Pulling unlock codes out of Samsung GalaxyS phones (and the Infuse is for all practical purposes a GS in terms of hardware and software architecture) is incredibly easy.
Do they normally provide these free? Like instead of song oneclick or something this.seems a little easier. Im going to be selling a iphone 4 would they send me a code?
Sent from my SAMSUNG-SGH-I997 using XDA App
iPhones are special cases, not sure.
However, usually if:
1) The phone has been out for 6+ months
2) You're a customer in good standing (e.g. bills all paid)
3) You've had the phone 90 days (I think that's the number)
They'll give you an unlock code if you ask. You often do better by calling international support and telling them you're traveling, that's how I unlocked my Tilt.
Easier to just pull the code from the Infuse though.
Congress passed a law that states they have to give you the sim unlock code as long a certain conditions are met. They normally have provided it if you have a business account and tell them you are going over seas for an extended period. As for the exclusive agreement, they may have been able to delay when they have to give it to you as they state. I would research the law to be sure. Or as stated above.....Google is Good...guud lol
To correct all. Any device that is exclusive to one carrier, does not have to be unlocked. Att policy is generally 6 to 9 months after release. Your account must be 6 months old or you will be required to provide proof of purchase. As of now, in all att systems, the infuse is listed as unlockable. These things will randomly change in time. If you want an unlock code, for an unlockable model, say it was purchased 2nd hand and you have no account. As long as the device is not reported lost or stolen, you will get the code.
Sent from my SAMSUNG-SGH-I997 using XDA App
Entropy512 said:
iPhones are special cases, not sure.
However, usually if:
1) The phone has been out for 6+ months
2) You're a customer in good standing (e.g. bills all paid)
3) You've had the phone 90 days (I think that's the number)
They'll give you an unlock code if you ask. You often do better by calling international support and telling them you're traveling, that's how I unlocked my Tilt.
Easier to just pull the code from the Infuse though.
Click to expand...
Click to collapse
bingo! I told them I needed it for overseas sims on my iPhone 4 and they said sure!! (You have to add international roaming on your plan, but there is no charge unless you go overseas and actually use it)
+1
faslane said:
bingo! I told them I needed it for overseas sims on my iPhone 4 and they said sure!! (You have to add international roaming on your plan, but there is no charge unless you go overseas and actually use it)
+1
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Click to collapse
That's new - I didn't have to add international roaming. After all, that's the point of unlocking, to use another carrier when abroad.
strychninetwitch said:
..Snip...
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Click to collapse
Please fix your attitude or go away. I have yet to see a single post from you that hasn't been rude or offensive.
Have you used this way to unlock it
http://forum.xda-developers.com/showthread.php?t=1081072
Hi there ! Bought one of these phones from ebay.co.uk and wanted to unlock it before it arrives by IMEI. A friend told me that the O2 ones already come sim unlocked... is this true?
Many thanks!!!
jopa7 said:
Hi there ! Bought one of these phones from ebay.co.uk and wanted to unlock it before it arrives by IMEI. A friend told me that the O2 ones already come sim unlocked... is this true?
Many thanks!!!
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Click to collapse
That's not true, they are locked to O2 network. Fill in a form here: https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset Unlocking Form and wait. It took them one day to supply me with an unlock code.
Thank you very much. Already received it and, as you told, it's locked. I'm not living in UK and bought the phone on ebay to use overseas. The link you provided it's for 02 contract customers, no? Do you know any reliable unlock code provider? Cheers
Sent from my SM-N9005 using xda app-developers app
Well, most likely the person who sold you the phone is an O2 contract customer. You could ask that person to request an unlock code for you as it would be free of charge. Another option is to get O2 Pay & Go sim card and doing it yourself. See this: http://service.o2.co.uk/IQ/SRVS/CGI...ef(User):str(Mobile),CASE=ref(unlockmymobile) which might be tricky if you're not in the UK I don't know of any reliable unlock sites, but they usually charge a fortune for this.
This thread describes the situation I was in, in case anyone stumbles on it later.
I tried via the O2 online chat to get the phone unlocked. They said that I could not unlock it because they could only supply an unlock code if the phone had been used for 12 months on O2 and their records showed that this particular phone had only been used for three months. So, it looked like I would have to get a UK O2 SIM and use it for nine months. That is not easy if you live in Australia. However there is a site called Travelgear that sells O2 SIMs and lets you charge them up with 20 pounds of credit. So, I did that, and installed the SIM with a view to seeing out the 9 months, perhaps sending a text every so often and topping up each month. After installing the SIM I received a text from O2 saying I had 100MB of data to use. In trying to work out the status of the phone account I pressed an O2 shortcut on the front screen which opened up an app which when I pressed on the "My O2" button, opened up the web browser, which would not let me log into any information. Then, I thought I would ask O2 again to unlock via their online support form. Unsurprisingly, they responded that they could not but surprisingly, they said that the reason was that I did not have the necessary 15 pounds of credit. I queried that because I thought I should have 20 pounds. Ha ha! While it is 100MB, it is 6 pounds per MB if you are roaming in Australia! The brief attempt to check my account status had wiped out my credit. Gosh how I laughed.
Anyway, in parallel with all of this I tried an unlocking site called gsmliberty. They said they would need to go to a "second level database" at an additional charge and I said no thanks I will have a refund, which they promptly gave without fuss. Then I tried CellUnlockerPro. First time, they said the servers were down, which I thought was just an excuse for not being able to get the unlock code as gsmliberty had not been able to, so I asked for a refund and they too gave it to me promptly. About a week later CellUnlockerPro emailed to say the server was up so I thought nothing to be lost and gave it a shot. I put in the wrong IMEI but again CellUnlockerPro gave me a refund because I spotted the mistake early. I tried again and lo! they gave me an unlock code which worked.
So, moral of this sad story seems to be that if you are in Australia, do not waste money trying to get the free unlock out of O2, just spend the 30 USD that CellUnlockerPro charges.
Hi;
I currently have Cricket for cell phone service. Yes, I know I do not need it unlocked ATT model to run on Cricket. I paid $935 last Friday, did not activate the ATT sim card that came with the phone but, rather insert my Cricket card and working like a champ. I went to ATT unlock device website but it does not recognize the imei of the phone either as an ATT customer or non ATT customer and thus unable to complete request to unlock it.
Reason I want it unlocked is because I jump based on best price offer for prepaid service available whether it is TMobile, MetroPCS or Cricket.
I called ATT customer service service and after explaining the above matter, they set up a case and said it would be unlocked by today Monday. Sunday I get a email that the feature is now available for my imei on my Apple ipad pro 9.7???? That email made no sense as it is a phone and not an ipad. I called 2x yesterday and they held their ground that I must have it on their gophone or ATT post paid plan for 6 months. I said I am not interested in ATT plans as Cricket is a better bang for their bucks.
Any suggestions how to approach ATT in a different manner to unlock it. I am thinking of just taking it back to BB and ordering the unlock version even thought they are slower on updates. My last option would be to just pay in ebay to get it unlocked.
Any any help will be appreciated,
Ian B
Mr Ian B said:
Hi;
I currently have Cricket for cell phone service. Yes, I know I do not need it unlocked ATT model to run on Cricket. I paid $935 last Friday, did not activate the ATT sim card that came with the phone but, rather insert my Cricket card and working like a champ. I went to ATT unlock device website but it does not recognize the imei of the phone either as an ATT customer or non ATT customer and thus unable to complete request to unlock it.
Reason I want it unlocked is because I jump based on best price offer for prepaid service available whether it is TMobile, MetroPCS or Cricket.
I called ATT customer service service and after explaining the above matter, they set up a case and said it would be unlocked by today Monday. Sunday I get a email that the feature is now available for my imei on my Apple ipad pro 9.7???? That email made no sense as it is a phone and not an ipad. I called 2x yesterday and they held their ground that I must have it on their gophone or ATT post paid plan for 6 months. I said I am not interested in ATT plans as Cricket is a better bang for their bucks.
Any suggestions how to approach ATT in a different manner to unlock it. I am thinking of just taking it back to BB and ordering the unlock version even thought they are slower on updates. My last option would be to just pay in ebay to get it unlocked.
Any any help will be appreciated,
Ian B
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Click to collapse
Maybe you should just suck it up and pay a service to unlock your phone, I would be scared to return and new one will have issues (red tint) ECT, after seeing the update speed for g935u I will never buy that unlocked us model, why dont you get the g955f ? Battery life and speed looks to be supreme
this makes no sense.
if you on cricket, what's the hurry to unlock it?
att phones work on cricket, no need to unlock
netnerd said:
this makes no sense.
if you on cricket, what's the hurry to unlock it?
att phones work on cricket, no need to unlock
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Click to collapse
Thanks for your input but, I guess you did not read my reason why I want it unlocked now and not at their terms.
No worries, phone is being returned today.
Ian B
Mr Ian B said:
Thanks for your input but, I guess you did not read my reason why I want it unlocked now and not at their terms.
No worries, phone is being returned today.
Ian B
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Click to collapse
Get the Verizon version, Verizon has an agreement with the FCC requiring their phones to be unlocked out of the box.
Also S8 Plus at Best Buy $820 outright.
Regards
Its not your problem i also got from att and it look like they didnt update there imei database so wait and try after some time to unlock your device
Rapazzo said:
Get the Verizon version, Verizon has an agreement with the FCC requiring their phones to be unlocked out of the box.
Also S8 Plus at Best Buy $820 outright.
Regards
Click to expand...
Click to collapse
Dont see $820.00 on the site for ATT.
Ian B
Mr Ian B said:
Hi;
I currently have Cricket for cell phone service. Yes, I know I do not need it unlocked ATT model to run on Cricket. I paid $935 last Friday, did not activate the ATT sim card that came with the phone but, rather insert my Cricket card and working like a champ. I went to ATT unlock device website but it does not recognize the imei of the phone either as an ATT customer or non ATT customer and thus unable to complete request to unlock it.
Reason I want it unlocked is because I jump based on best price offer for prepaid service available whether it is TMobile, MetroPCS or Cricket.
I called ATT customer service service and after explaining the above matter, they set up a case and said it would be unlocked by today Monday. Sunday I get a email that the feature is now available for my imei on my Apple ipad pro 9.7???? That email made no sense as it is a phone and not an ipad. I called 2x yesterday and they held their ground that I must have it on their gophone or ATT post paid plan for 6 months. I said I am not interested in ATT plans as Cricket is a better bang for their bucks.
Any suggestions how to approach ATT in a different manner to unlock it. I am thinking of just taking it back to BB and ordering the unlock version even thought they are slower on updates. My last option would be to just pay in ebay to get it unlocked.
Any any help will be appreciated,
Ian B
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Click to collapse
You have to activate the service on AT&T and then unlock it. The IMEI is not updated until you activate it. even if you bought it outright. You have to activate it on the plan AT&T gave you and then unlock it. After that you can cancel the AT&T plan and go to where you wish.
I have a AT&T store. If you need more assistants let me know.
If you wanted to pay full retail you should've just ordered from the Samsung website. They give you the unlock code from there. Or visit CellUnlocker and pay $24.99 for a unlock code. it takes two-three days to receive it.
YoungAceAtlanta said:
You have to activate the service on AT&T and then unlock it. The IMEI is not updated until you activate it. even if you bought it outright. You have to activate it on the plan AT&T gave you and then unlock it. After that you can cancel the AT&T plan and go to where you wish.
I have a AT&T store. If you need more assistants let me know.
If you wanted to pay full retail you should've just ordered from the Samsung website. They give you the unlock code from there. Or visit CellUnlocker and pay $24.99 for a unlock code. it takes two-three days to receive it.
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Thx for info but phone returned. I was in middle of cricket cycle and was not gonna start attending plan just so I can get unlocked.
Ian B
YoungAceAtlanta said:
You have to activate the service on AT&T and then unlock it. The IMEI is not updated until you activate it. even if you bought it outright. You have to activate it on the plan AT&T gave you and then unlock it. After that you can cancel the AT&T plan and go to where you wish.
I have a AT&T store. If you need more assistants let me know.
If you wanted to pay full retail you should've just ordered from the Samsung website. They give you the unlock code from there. Or visit CellUnlocker and pay $24.99 for a unlock code. it takes two-three days to receive it.
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Click to collapse
Do samsung.com send unlock code automatically or is it something I have to request to their customer service?
I just bought AT&T S8+ from Samsung.com. It will be great if I get the unlock code from Samsung once it is shipped out.
If I'm understanding what you said correctly, AT&T's database does not have IMEI of unactivated phone registered. Am I right?
Do you know if inserting an active SIM card from a AT&T customer will activate the phone with AT&T and update IMEI in their database? Opening an AT&T account just to get it unlocked seems too much.
lambition said:
Do samsung.com send unlock code automatically or is it something I have to request to their customer service?
I just bought AT&T S8+ from Samsung.com. It will be great if I get the unlock code from Samsung once it is shipped out.
If I'm understanding what you said correctly, AT&T's database does not have IMEI of unactivated phone registered. Am I right?
Do you know if inserting an active SIM card from a AT&T customer will activate the phone with AT&T and update IMEI in their database? Opening an AT&T account just to get it unlocked seems too much.
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I am in the same situation as you and would like to know the answer to this too. Thank you
Same issue here, I paid full retail for Verizon version first but had a ton of issues with the phone switching to 3g for calls and missing calls on it. I exchanged for AT&T version but cannot get the unlock code. I have tried the online portal, called AT&T and Samsung with no luck. I pretty much stick with cricket so I'm not in a hurry to unlock, it's more the point that I paid $945 for my phone and want the code for resale purposes or if I decide to switch carriers.
Look at this on eBay http://www.ebay.com/itm/252902295417
Sent from my SM-G955U using Tapatalk
---------- Post added at 06:14 PM ---------- Previous post was at 06:13 PM ----------
It worked for me. Activate it on att network first gophone sim and make a 5 minute call
Sent from my SM-G955U using Tapatalk
Had the same issue with mine. Bought it from Samsung and I'm a ATT Prepaid Customer. ATT unlock device portal didn't work. So i went to ATT Community forums, and sent a Private message to @ ATTMobilityCare there. Mention my details, IMEI and the issue. They got in touch with me and my unlock request is processed immediately and got the code.
Something happened to me but if you contact AT&T tech service they were expedit the case and email you an unlock code it take about three days. That's what I did, but I couldn't wait on AT&T because I had to travel that week so I paid fastgsm to unlock my phone and it was only $20 it took 24 hours. Fastgsm and AT&T were the exact on lock code.
lambition said:
Do samsung.com send unlock code automatically or is it something I have to request to their customer service?
I just bought AT&T S8+ from Samsung.com. It will be great if I get the unlock code from Samsung once it is shipped out.
If I'm understanding what you said correctly, AT&T's database does not have IMEI of unactivated phone registered. Am I right?
Do you know if inserting an active SIM card from a AT&T customer will activate the phone with AT&T and update IMEI in their database? Opening an AT&T account just to get it unlocked seems too much.
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Click to collapse
Yep just got declined using the unlock portal... opened an account on the forums and contacted the attmobcare you stated. Hopefully they can assist me too.
eaglerazor123 said:
Had the same issue with mine. Bought it from Samsung and I'm a ATT Prepaid Customer. ATT unlock device portal didn't work. So i went to ATT Community forums, and sent a Private message to @ ATTMobilityCare there. Mention my details, IMEI and the issue. They got in touch with me and my unlock request is processed immediately and got the code.
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mkalbarc said:
Yep just got declined using the unlock portal... opened an account on the forums and contacted the attmobcare you stated. Hopefully they can assist me too.
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They declined my request again using the forums. They said it was because I didn't buy it directly from AT&T they couldn't do it. Said I have to contact Samsung to get it unlocked. Why is this such a pain in the @ss...
Annnnnd Samsung told me it's AT&T s job to give the unlock code... wth. Is unlocking phones like something new? I actually thought I read somewhere it is like law now to unlock phones... smh... bought phone outright from Sammy, now using it with AT&T and have been a customer with them for like 12 years. I'm stumped...
So I had the same issue as the last 2 posters. I bought my ATT version direct from Samsung. Right after I got it on the 20th, I applied via the ATT portal for an unlock. I got rejected at that time. A couple days ago, I called support and I was told to call Samsung by ATT. Of course calling Samsung results in them telling you to call ATT. So I called yesterday, talked to tech support again, and this time they re-did the request for the unlock. I assume he used the same portal, because I got the standard email saying I need to hit reply to the email within 24hrs, or the case would be closed. Today I got the unlock code. Not sure if it was because I needed tech to submit the request, or the phone needed time to show up in the database.
Bottom line, Samsung cannot unlock the phone, only ATT can.
mkalbarc said:
Yep just got declined using the unlock portal... opened an account on the forums and contacted the attmobcare you stated. Hopefully they can assist me too.
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EvoKnvl said:
So I had the same issue as the last 2 posters. I bought my ATT version direct from Samsung. Right after I got it on the 20th, I applied via the ATT portal for an unlock. I got rejected at that time. A couple days ago, I called support and I was told to call Samsung by ATT. Of course calling Samsung results in them telling you to call ATT. So I called yesterday, talked to tech support again, and this time they re-did the request for the unlock. I assume he used the same portal, because I got the standard email saying I need to hit reply to the email within 24hrs, or the case would be closed. Today I got the unlock code. Not sure if it was because I needed tech to submit the request, or the phone needed time to show up in the database.
Bottom line, Samsung cannot unlock the phone, only ATT can.
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Wow soo I finally got my unlock code as well. I had to call the AT&T tech support, they had no idea why my portal request was denied and supplied the unlock code to me over the phone. So if anyone out there is in a similar situation just save yourself the hassle and call AT&T support.