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Has anybody here managed to get Google Voice working w/ this phone? I keep getting error messages when using the app to change my voicemail over, and the same goes if I do it manually using the *004* method
CobaltCowboy said:
Has anybody here managed to get Google Voice working w/ this phone? I keep getting error messages when using the app to change my voicemail over, and the same goes if I do it manually using the *004* method
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Click to collapse
Have you actually tested it? I have it working on the original GS2 and I believe I got error messages too. When I attempted to change it in the settings, it always said the change was unsuccessful, but in actuality, it was working. I would place a test call to see it is activated. If not, try setting the voicemail back to default, then clearing data of the application (Google Voice - found in settings - applications - manage applications), and start over. You can also peruse the troubleshooting guides that Google likely provides somewhere.
@Cobalt which carrier are you with?
I figured out my problem. Bad SIM card. Voice worked, data worked, but anything involving network requests (MMI codes) didn't. Got AT&T to give me a new one. Works like a charm now.
I'm having a problem setting up my google voice number on my new Skyrocket too... Unfortunately I don't believe it's related to my SIM card as I swapped SIM's with the one from my Nexus One (which GV works fine with) and I get the same error.
When I try to configure GV and it tries to switch the voicemail service from "my carrier" to "google voice", it gets an error saying "change to new provider?" If I select yes, then I get another error that says "forwarding number change failed". The phone rings fine with I dial my GV number indicating the forwarding at GV is working fine, but if I dial out from my phone, it shows my phones number instead of the GV number meaning something in the phone isn't being configured right.
I searched on the issue and find this thread at the google voice help forum, so I know it's not just me but I can't seem to get it to work no matter what I do.
I changed my settings manually. menu>settings>call>call forwarding then edit the numbers to your gv number. This worked for me. Take note of the vm number that's in there in case this method doesn't work for you.
That works fine for the incoming voicemail, but the outgoing calls still show up on the receiving phone as my cell phone's number instead of my google voice number.
EskimoPie said:
That works fine for the incoming voicemail, but the outgoing calls still show up on the receiving phone as my cell phone's number instead of my google voice number.
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Click to collapse
Sorry about that.
Do your outgoing calls show up as from you GV number?
EskimoPie said:
Do your outgoing calls show up as from you GV number?
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Click to collapse
Nope, but I don't want them to either. I just use GV for the visual voicemail.
I'm curious, is anyone else out there sharing my issue with the outgoing phone number?
Sent from my SAMSUNG-SGH-I727 using XDA App
Nobody? I can't believe there aren't any other Google Voice users out there with the Skyrocket!
I'm sure you have, but just to rule out possibilities, is the option to use 'Google voice to make all calls' checked?
Sent from my páhhōniē
No problem with mine. Calling and text works fine, incoming and outgoing. Didn't set it up for voicemail though.
Sent from my HP Touchpad using XDA Premium App
gr8hairy1 said:
I'm sure you have, but just to rule out possibilities, is the option to use 'Google voice to make all calls' checked?
Sent from my páhhōniē
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Click to collapse
Actually no, but I'm 99% sure it wasn't on my previous Nexus One either, yet it still called out from my GV number. I've tried it though and it didn't help. Thanks for the thought.
---------- Post added at 08:41 PM ---------- Previous post was at 08:41 PM ----------
hunterd13 said:
No problem with mine. Calling and text works fine, incoming and outgoing. Didn't set it up for voicemail though.
Sent from my HP Touchpad using XDA Premium App
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Click to collapse
Just to be clear, so when you dial someone else, their caller ID shows your GV number, NOT your cell phone number?
That is pretty odd. And you haven't modified your phone at all?
Sent from my páhhōniē
gr8hairy1 said:
That is pretty odd. And you haven't modified your phone at all?
Sent from my páhhōniē
Click to expand...
Click to collapse
I tried installing GV stock, and also on the SkyROCKeteer ROM and get the same problem on both (as described in post 5). Get errors on installation, but incoming calls work fine and voicemails go to the GV app. But outgoing calls get received as from my cell number instead of as from my GV number.
I guess I was more asking where it's at now, if it's on stock or not. I regularly say things worded completely wrong.
Do you have visual voicemail setup? I've wondered with it being introduced with this phone if there'd be any conflicts.
So two questions to everyone, if you have the google voice app working, do you or don't you have visual voicemail? And did you have any issue getting outgoing calls to reflect your Google voice number?
Sent from my páhhōniē
gr8hairy1 said:
I guess I was more asking where it's at now, if it's on stock or not. I regularly say things worded completely wrong.
Do you have visual voicemail setup? I've wondered with it being introduced with this phone if there'd be any conflicts.
So two questions to everyone, if you have the google voice app working, do you or don't you have visual voicemail? And did you have any issue getting outgoing calls to reflect your Google voice number?
Sent from my páhhōniē
Click to expand...
Click to collapse
At the moment I'm running the SkySTOCKeteer rom, but I installed GV bone stock within a few minutes of getting the phone and got the same errors.
No, I've never tried the visual voicemail app. I'll try freezing it with Ti Backup and see if that helps.
I've yet to see anyone claim it's fully working (including outgoing caller ID) on the skyrocket.
EskimoPie said:
Actually no, but I'm 99% sure it wasn't on my previous Nexus One either, yet it still called out from my GV number. I've tried it though and it didn't help. Thanks for the thought.
---------- Post added at 08:41 PM ---------- Previous post was at 08:41 PM ----------
Just to be clear, so when you dial someone else, their caller ID shows your GV number, NOT your cell phone number?
Click to expand...
Click to collapse
I'm 99% sure it was. That's the way it works. I too have a Nexus One and it works that way. If you don't have either "Ask every time I make a call" or Use Google Voice to make all calls", it won't work. Simple as that.
Was wondering if this app can be installed and work. Tried to install it but got error connecting to server. Also when I made Hangouts take over SMS on my old phone sprint visual voicemail stopped working.
Sent from my Nexus 5 using xda app-developers app
I'd like to know too. Will be buying from play store and voice mail app is only sprint app I use.
Same here. Anyone set this up? I hate having to dial in for voicemail.
I've been asking this question for over a week (on multiple forums). The only answer I've gotten has been to use Google Voice.
The real problem, I believe, is the N5 is not equipped to handle voicemail like Sprint's system works on smartphones.
Like others are reporting an LTE issue with Sprint, I think voicemail is an issue too. FWIW, I cannot retrieve any messages left for me by using the dialer method (long press 1).
angus242 said:
I've been asking this question for over a week (on multiple forums). The only answer I've gotten has been to use Google Voice.
The real problem, I believe, is the N5 is not equipped to handle voicemail like Sprint's system works on smartphones.
Like others are reporting an LTE issue with Sprint, I think voicemail is an issue too. FWIW, I cannot retrieve any messages left for me by using the dialer method (long press 1).
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Click to collapse
what happens when you call *86 or your own number from your handset?
angus242 said:
I've been asking this question for over a week (on multiple forums). The only answer I've gotten has been to use Google Voice.
The real problem, I believe, is the N5 is not equipped to handle voicemail like Sprint's system works on smartphones.
Like others are reporting an LTE issue with Sprint, I think voicemail is an issue too. FWIW, I cannot retrieve any messages left for me by using the dialer method (long press 1).
Click to expand...
Click to collapse
I'd like to know if the Sprint 16GB version purchased through Sprint has the app installed?
---------- Post added at 02:46 PM ---------- Previous post was at 02:41 PM ----------
HardAttack said:
I'd like to know if the Sprint 16GB version purchased through Sprint has the app installed?
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In the past installing the APK for CM ROMs results in also getting texts from 9016 after you provision the application which has to happen in order for the application to function. That's why it would be nice to know if the Sprint N5 Flavor has this by default.
No. The 16gb doesn't have it installed. I tried installing it and got the 9016 texts.
Sent from my Nexus 5 using Tapatalk
mrjeff2 said:
what happens when you call *86 or your own number from your handset?
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Click to collapse
My notifications about this are a missed call which is handled properly. If voicemail is left, I might get 9016 text...I might not. On Thursday I had a friend leave a message. I got the missed call but no other notification that voicemail had been left. I called him back on Friday and he told me he left the message. I checked voicemail via long press 1 and no messages. I just checked now via the same method and I do have 3 messages. No notification that any of them showed up.
---------- Post added at 03:26 PM ---------- Previous post was at 03:24 PM ----------
HardAttack said:
In the past installing the APK for CM ROMs results in also getting texts from 9016 after you provision the application which has to happen in order for the application to function. That's why it would be nice to know if the Sprint N5 Flavor has this by default.
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Click to collapse
I was running CM 10.1 on my Note 2 and used the voicemail.apk without issue. I was receiving the 9016 texts but the message was being downloaded by the VVM app. I simply blocked texts from 9016 and didn't have any issues. But the VVM app worked (sent system notifications too).
I have tried multiple versions of the .apk and haven't gotten it to work. I bought the Nexus 5 from the Playstore and haven't rooted it. As a stock phone I do not get the 9016 text I get the Voicemail icon, but I do miss the VMM app
Sent from my Nexus 5 using xda app-developers app
Wait for the 4.4 compatitble apk. i'd just say for now its an incompatibility.
I don't see Sprint letting this go.
I'm very interested to see what Sprint has to say about VVM for the N5.
I think it would be safe to say they will provide a 4.4 kitkat apk.... they aren't going to stop their VVM offer....either it with the n5 or whatever.
I hope they do get one soon for you sprint ppl
Any update?
Does anyone know if this apk is available for 4.4 now? I couldn't find anything in the play store...
Here is my situation, on January 10th I switched over to the new sprint framily plan. After that I was not able to make or receive calls to my phone. I did not realize this until a few days later because I do not use my phone for calls that much. Also when I switched plans the the next day I received an email from Google notifying me that my google voice integration has been disabled. I have tried everything I can think of on my part to fix this problem: use the sprint reset dialer code *#*#72786#*#*, flashed different roms, tried different kernels, returned my phone to stock rom, updated prl, updated profile. After all of that I called sprint had them reset the network and that did not work. I called Google they tried to troubleshoot it, but the only option they could come up with is to RMA my device, which I am debating on doing. Searching the forums brought up nothing so I decided to stop this thread and was wondering if anyone has gone through the same problems? I would also like to know if they have what is the solution?
Are you getting an error code when you dial? Or a busy signal?
Sprint *should* be able to push HLR (Home Location Register) updates to your phone, so that the information matches Sprint's network. I'd call them again.
Darklust said:
Are you getting an error code when you dial? Or a busy signal?
Sprint *should* be able to push HLR (Home Location Register) updates to your phone, so that the information matches Sprint's network. I'd call them again.
Click to expand...
Click to collapse
Thanks Ill call them again and ask for that. It gives me no error code it just says call cannot be completed at dialed.
billups55 said:
Thanks Ill call them again and ask for that. It gives me no error code it just says call cannot be completed at dialed.
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Click to collapse
So I had the same situation as you. I called Sprint and they couldn't get Google voice to work. I kept getting the "we could not connect your call" error. Sprint had to completely take Google Voice off my Sprint line so I could receive calls and make calls. I was able to get Google Voice as my voice mail again but not the "integrated" way. Google voice gave me an error when I tried the integrated way. I'm guessing Sprint will be working on this the next few weeks and have it fixed...hopefully.
Any resolution? This same thing is happening to me. It's annoying.
Try taking it to a sprint store That has a repair center and have them take off Google voice that's what worked for me.
Good luck bro
Sent from my Nexus 5 using xda app-developers app
FIX: Framily plan broke Google Voice integration
billups55 said:
Here is my situation, on January 10th I switched over to the new sprint framily plan. After that I was not able to make or receive calls to my phone. I did not realize this until a few days later because I do not use my phone for calls that much. Also when I switched plans the the next day I received an email from Google notifying me that my google voice integration has been disabled. I have tried everything I can think of on my part to fix this problem: use the sprint reset dialer code *#*#72786#*#*, flashed different roms, tried different kernels, returned my phone to stock rom, updated prl, updated profile. After all of that I called sprint had them reset the network and that did not work. I called Google they tried to troubleshoot it, but the only option they could come up with is to RMA my device, which I am debating on doing. Searching the forums brought up nothing so I decided to stop this thread and was wondering if anyone has gone through the same problems? I would also like to know if they have what is the solution?
Click to expand...
Click to collapse
I switched to Framily yesterday and experienced broken GV integration afterwards. Here is what worked for me: Go to your Google Voice website (sorry I'm to new to post the link), delete the mobile device and add it back as a new new number. Completes verification. Works again.
Scottism said:
I switched to Framily yesterday and experienced broken GV integration afterwards. Here is what worked for me: Go to your Google Voice website (sorry I'm to new to post the link), delete the mobile device and add it back as a new new number. Completes verification. Works again.
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Click to collapse
Thanks got it working again.
Sent from my Nexus 5 using Tapatalk
billups55 said:
Thanks got it working again.
Sent from my Nexus 5 using Tapatalk
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Click to collapse
So the Framily plan is still compatible with Google Voice?
I swapped over to the Framily plan yesterday, woke up and found my calls/texts not working properly, spent three hours on the phone to fix it, and I still can't get GVoice integration to go through.
"Unfortunately, Google Voice integration cannot be enabled on this Sprint phone."
This is for the S5, but I assume it would work on the galaxy note 4 and all other devices with this issue.
Hi all, I wanted to let you know that there is a very easy work around for this limitation. It is supplied by Google Inc through the Hangouts Dialer app. I'm not sure whether or not you need Hangouts installed to use it, but it allows you to make calls via the data network and still use the network to browse the web, etc. I have tried it several times at home with WiFi off and it works flawlessly so far.
It's sad that Sprint didn't find a way to bypass this limitation on their own, or at least inform customers, but this is an easy and seamless solution by Google.
I put the icon right next to my default phone icon for future use.
Additionally, I can not believe that Sprint is not aware of this work around. I spoke to a few different representatives today, and none were able to offer a solution.
I found this on my own searching the play store. Hope this helps!!
I posted this in the community forum on sprint.com. Hopefully they will figure out a way to make it work......
Sprint:
As I have stated in other posts, the "Hangouts Dialer" app allows you to make calls over the data connection without WiFi and still be able to surf the web. (Please note, this app is different from "Hangouts", it is "Hangouts Dialer" by Google Inc.)
This works on my S5, and it should work on any device that can install the app.
This has not been suggested by any of the Sprint Agents in any of the posts I have seen. I have seen suggestions to use Skype and other VOIPs, but there are some charges and they require a WiFi signal.
This is very confusing because if the app is able to make calls using the data network, then why doesn't Sprint set up the default dialer to do the same thing if there is no WiFi connection? I do understand that this would increase the load on the data network, but you are losing customers at a significant rate due to this issue. Anybody who needs to be on the phone and confirm appts, emails, etc with the person/client/coworker they are on the phone with is not able to do so. This is a monumental step backwards that is inexcusable with todays technology. Waiting for VOLTE is not a solution, as the time frame on this is not guaranteed.
Please consider my suggestion for the default dialer app. Google already has it functional in the Hangouts Dialer app, so there is no reason it can't be done.
Thanks!
zl123 said:
This is for the S5, but I assume it would work on the galaxy note 4 and all other devices with this issue.
Hi all, I wanted to let you know that there is a very easy work around for this limitation. It is supplied by Google Inc through the Hangouts Dialer app. I'm not sure whether or not you need Hangouts installed to use it, but it allows you to make calls via the data network and still use the network to browse the web, etc. I have tried it several times at home with WiFi off and it works flawlessly so far.
It's sad that Sprint didn't find a way to bypass this limitation on their own, or at least inform customers, but this is an easy and seamless solution by Google.
I put the icon right next to my default phone icon for future use.
Additionally, I can not believe that Sprint is not aware of this work around. I spoke to a few different representatives today, and none were able to offer a solution.
I found this on my own searching the play store. Hope this helps!!
Click to expand...
Click to collapse
I decided to try this out, since you've been posting the same info in multiple threads. It works, but it's flawed. This ONLY works if you're calling someone who is also using Google Hangouts. (If they aren't, you're prompted to send them an SMS. The reason that we can't make simultaneous voice and data is a limitation of CDMA. Until Sprint updates to VoLTE, it's something Sprint users have dealt with since the first smart phone.
Ramer said:
I decided to try this out, since you've been posting the same info in multiple threads. It works, but it's flawed. This ONLY works if you're calling someone who is also using Google Hangouts. (If they aren't, you're prompted to send them an SMS. The reason that we can't make simultaneous voice and data is a limitation of CDMA. Until Sprint updates to VoLTE, it's something Sprint users have dealt with since the first smart phone.
Click to expand...
Click to collapse
Ramer,
Thank you for responding to my post. I need to point out that you have two apps confused. As above, the app is not "Hangouts". It is "Hangouts Dialer". This is a dialer app. It can call landlines, cell phones, etc. No need for call to go to somebody who is also using Hangouts.
Please install the "Hangouts Dialer" app, turn off your WiFi, call a landline with the app, and then see if you can surf. I have had no issues with it so far.
Please let me know!
zl123 said:
Ramer,
Thank you for responding to my post. I need to point out that you have two apps confused. As above, the app is not "Hangouts". It is "Hangouts Dialer". This is a dialer app. It can call landlines, cell phones, etc. No need for call to go to somebody who is also using Hangouts.
Please install the "Hangouts Dialer" app, turn off your WiFi, call a landline with the app, and then see if you can surf. I have had no issues with it so far.
Please let me know!
Click to expand...
Click to collapse
I did download and install Hangouts Dialer. Turned off Wifi. When I called my other phone, it worked as you stated. When I called a contact that was not on Hangouts, I get a pop-up that that person is not on Hangouts, do you want to send them an SMS?. Try calling a number (like a business) and see what you get.
Ramer said:
I did download and install Hangouts Dialer. Turned off Wifi. When I called my other phone, it worked as you stated. When I called a contact that was not on Hangouts, I get a pop-up that that person is not on Hangouts, do you want to send them an SMS?. Try calling a number (like a business) and see what you get.
Click to expand...
Click to collapse
If you link up your phone number to Google Voice and than use make a call from Hangout Dialer than you can make phone calls regardless if they have hangouts app or not!
Ramer said:
I decided to try this out, since you've been posting the same info in multiple threads. It works, but it's flawed. This ONLY works if you're calling someone who is also using Google Hangouts. (If they aren't, you're prompted to send them an SMS. The reason that we can't make simultaneous voice and data is a limitation of CDMA. Until Sprint updates to VoLTE, it's something Sprint users have dealt with since the first smart phone.
Click to expand...
Click to collapse
Ramer said:
I did download and install Hangouts Dialer. Turned off Wifi. When I called my other phone, it worked as you stated. When I called a contact that was not on Hangouts, I get a pop-up that that person is not on Hangouts, do you want to send them an SMS?. Try calling a number (like a business) and see what you get.
Click to expand...
Click to collapse
Ramer,
I have called several businesses this way and have had no issues. The post above by zune70 does suggest linking your number to google voice. I don't recall doing that, but maybe I did. Maybe you can try that and see if it works?
zune70 said:
If you link up your phone number to Google Voice and than use make a call from Hangout Dialer than you can make phone calls regardless if they have hangouts app or not!
Click to expand...
Click to collapse
zl123 said:
Ramer,
I have called several businesses this way and have had no issues. The post above by zune70 does suggest linking your number to google voice. I don't recall doing that, but maybe I did. Maybe you can try that and see if it works?
Click to expand...
Click to collapse
Having a google voice number probably is the key, I let my number get cancelled after years of non-use. No biggie, was just testing this out.
zune70 said:
If you link up your phone number to Google Voice and than use make a call from Hangout Dialer than you can make phone calls regardless if they have hangouts app or not!
Click to expand...
Click to collapse
How do you link your number to Google Voice? I don't recall doing this and can't find how to do it.
zl123 said:
How do you link your number to Google Voice? I don't recall doing this and can't find how to do it.
Click to expand...
Click to collapse
Go and type google voice on google and log on to the website with your Google account. There should be an option to add a Google voice number. Click on the one that says use your existing number and type in your number. It should detect that it's a sprint number and continue to the next step to enable google voice on your phone. If you don't want google voice on your phone anymore just go back to he website and disable your number from Google voice. You can always reactivate it at any time you want
Sent from my SM-G900P using XDA Free mobile app
Tried this with the hangouts dialer app and Wi-Fi turned off calling a non hangouts phone number (my work phone). It does work, call and internet at the same time but for me it was very laggy, but does in fact work so good find
evoer said:
Tried this with the hangouts dialer app and Wi-Fi turned off calling a non hangouts phone number (my work phone). It does work, call and internet at the same time but for me it was very laggy, but does in fact work so good find
Click to expand...
Click to collapse
Evoer,
Glad this worked for you! Stinks that you were having lag issues, I guess I've been pretty lucky!
Ramer said:
I decided to try this out, since you've been posting the same info in multiple threads. It works, but it's flawed. This ONLY works if you're calling someone who is also using Google Hangouts. (If they aren't, you're prompted to send them an SMS. The reason that we can't make simultaneous voice and data is a limitation of CDMA. Until Sprint updates to VoLTE, it's something Sprint users have dealt with since the first smart phone.
Click to expand...
Click to collapse
I called Capital one and surfed it works
Thx for the info this seems to work if your placing the call, question, is there away to talk and surf if your not the one placing the call?
I didn't read the entire thread.. My vzw S3 could have LTE and voice simultaneously. The S5 has a modified modem to disconnect 3G/LTE when sms/voice radio activates for battery saving. Annoying when downloading GB files!
I noticed I hadn't gotten any Google Voice/Hangout notifications of voice mails. I reset my Google Voice (deactivated/reactivated) to no avail. However, once I deactivated Advanced Calling (Settings...Wireless and Networks), and reset Google Voice, it's working again. Anyone else experience similar/same?
Yeah, I did a search and saw others with Verizon phones and advanced calling that were having this issue. It looks like if you have advanced calling, you can't use google voice.
Don't know if there is any solution yet.
On edit, this link provides a possible fix:
http://forum.xda-developers.com/droid-turbo/general/fix-google-voice-forwarding-advanced-t2980980
I've had no problems with Google Voice and Hangouts, both with VoLTE enabled and disabled, and on my S6 and G3. I don't use VoIP for calls via Hangouts though, it rings my actual cell number that I have set to forward to with Google Voice.
Working extremely perfect. No issues.
chris mackenzy said:
Working extremely perfect. No issues.
Click to expand...
Click to collapse
Well, I must be doing something extremely wrong. I tried again, same result. I have to turn off HD calls, and then reset Google Voice. If anyone has more suggestions, I'd love to hear them.
I'm having no problems with Google voice but having said that I'm using mine on Cricket. Are you using Hangouts for your GV messages? I had nothing but problems getting notifications for GV on it so I switched back to the old GV app.
jimbobtexas said:
I noticed I hadn't gotten any Google Voice/Hangout notifications of voice mails. I reset my Google Voice (deactivated/reactivated) to no avail. However, once I deactivated Advanced Calling (Settings...Wireless and Networks), and reset Google Voice, it's working again. Anyone else experience similar/same?
Click to expand...
Click to collapse
i had the same issue and turning off Advanced calling seems to have fixed it as well. thanks!
alnova1 said:
I'm having no problems with Google voice but having said that I'm using mine on Cricket. Are you using Hangouts for your GV messages? I had nothing but problems getting notifications for GV on it so I switched back to the old GV app.
Click to expand...
Click to collapse
Yeah, I'm using Hangouts now without issue. I did install Google Voice, because I think that's still required for everything to wire up right. I just turned off the HD calling all together. Not worth my while, at least for now.
So, I tried some of the fixes suggested on this forum and they haven't taken yet. Disabling HD Voice works but causes other problems I'll describe below. With HD Voice active, I tried uninstalling GVoice app and removing my number altogether, then adding it all back again as if for the first time. That did not work. I tried twice. All voicemail still gets routed into my Verizon voicemail.
Spent a good hour on the phone with Verizon customer support and elevated to L2 technician. TLDR: There appears to be a conflict based on how Verizon has chosen to employ the HD Voice function. Right now, I'm forced to either have Google Voice active on my mobile phone OR retain the ability to use data and voice at the same time, but I can't have both.
I just activated my Verizon 64GB Samsung Galaxy S6 two days ago. Today, I noticed I had a Verizon voicemail message for the first time in years. I have been using Google Voice(mail) for as long as I can remember. Concerned why voicemail was skipping my GVoice, I soon discovered that others had noted that turning off the HD Voice option fixed the problem. Sure enough, it did. I thought I was good to go.
Until, the next time I made a call, I noted that my 4G immediately turned into a greyed out 1x and any attempt to use other functions of my phone while on the call were met with a warning that said I can't make calls and use data services at the same time. That was news to me, since that has never been an issue before. Surely my GS6 is not less capable than the GS3 it just replaced in this area.
This took me to Verizon customer support, which to its credit, hung in with me the entire way in troubleshooting this. We confirmed the relationship between GVoice and their Advanced Calling service (HD Voice). And we confirmed that by turning the service back on, my ability to use data while on a call would be restored. We could not determine anything in Verizon's playbook that would allow the two to co-exist. The L2 engineer confirmed that Verizon designed its build so that the only way Data and Voice could flow simultaneously is with HD Voice activated and selected. Verizon customer service was left to advise me to choose between GVoice or dual Voice/Data based on which was more important, and maybe Google will update Google Voice in the future to fix the problem. I found that last part somewhat funny, since I don't think this is Google's problem to fix since this appears to be a Verizon specific problem and I have never had a phone that hasn't worked perfectly with GVoice. Oh, and it's not like Google is pushing out patches to Voice with any intentionality either.
I joined the forums specifically to post this in the hope it helps someone else and sparks other ideas how to beat this. This appears to be a recently discovered phenomenon. Also, since the GS6 is still relatively new, maybe this will help to raise awareness and provoke a patch. Who knows.
Anyone encounter other ideas for getting Voice to regain prime position again?
FractalK said:
So, I tried some of the fixes suggested on this forum and they haven't taken yet. Disabling HD Voice works but causes other problems I'll describe below. With HD Voice active, I tried uninstalling GVoice app and removing my number altogether, then adding it all back again as if for the first time. That did not work. I tried twice. All voicemail still gets routed into my Verizon voicemail.
Click to expand...
Click to collapse
Finally got this to work by ensuring to clear app data before uninstalling an making sure not to prematurely hang up on Google voice as it reinstated the call forwarding on my new mobile phone. With this fixed e now have a work-around for using Google voice while still maintaining advanced calling features.
FractalK said:
Finally got this to work by ensuring to clear app data before uninstalling an making sure not to prematurely hang up on Google voice as it reinstated the call forwarding on my new mobile phone. With this fixed e now have a work-around for using Google voice while still maintaining advanced calling features.
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I can confirm this process works. I turned on HD calling. In Application Management, I cleared cache and data on the Google Voice app, then uninstalled it. I then went to my computer and deactivated Google Voice mail. I then reinstalled Google Voice on my phone, and stepped through the configuration (Verizon doesn't support it directly, so you'll see that boogie-woogie - just take the defaults and move through it). I then went back to the PC and enabled Google Voice, and let the lady finish and hang up on me. Subsequent tests confirmed that I have Google Voice mail now, while HD calling is active.
jimbobtexas said:
I can confirm this process works. I turned on HD calling. In Application Management, I cleared cache and data on the Google Voice app, then uninstalled it. I then went to my computer and deactivated Google Voice mail. I then reinstalled Google Voice on my phone, and stepped through the configuration (Verizon doesn't support it directly, so you'll see that boogie-woogie - just take the defaults and move through it). I then went back to the PC and enabled Google Voice, and let the lady finish and hang up on me. Subsequent tests confirmed that I have Google Voice mail now, while HD calling is active.
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I followed your steps exactly and from what I can tell everything is working properly on mine as well. THANK YOU!!
Fixed
I only have hangouts installed, I don't use the Google Voice app anymore. After I enabled advanced calling, apparently my VM forwarding also stopped.
All I had to do to fix it was re-enable the call fowarding options, and I'm back in business.
*71[Your Google Voice number]
*90[Your Google Voice number]
*92[Your Google Voice number]
The key to the whole thing is to let the call forwarding calls fully finish and hang up on you. If you hang up, they won't complete.
Didn't have to do anything on my S6 besides going through the prompts again and letting them finish. The whole uninstall/reinstall thing may be overkill.
mustangz5 said:
All I had to do to fix it was re-enable the call fowarding options, and I'm back in business.
*71[Your Google Voice number]
*90[Your Google Voice number]
*92[Your Google Voice number]
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Still not working....
Unfortunately I still can't get it working on my s6. It works if a person calls my "google voice" number. However, if they call my "verizon" phone number it just will not go to voicemail...it rings and rings. Call forwarding is on, i've done all the steps. Any one else having this problem?
Yeah same here at least visual voice mail is free now
Sent from my SM-G920V using XDA Free mobile app
golfprorm said:
The key to the whole thing is to let the call forwarding calls fully finish and hang up on you. If you hang up, they won't complete.
Didn't have to do anything on my S6 besides going through the prompts again and letting them finish. The whole uninstall/reinstall thing may be overkill.
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I wonder why it worked so easily for you.
I've tried letting it hang up on me for all 3 numbers (*71, *90, *92), but it seems to refuse to work. I'll have to try the uninstall/reinstall stuff later and see if that triggers it for me.
Not working....
For those of us still having problems....I created a post on verizon's S6 community support site as well....
https://community.verizonwireless.com/thread/858976
ajbang said:
For those of us still having problems....I created a post on verizon's S6 community support site as well....
https://community.verizonwireless.com/thread/858976
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Hopefully Verizon will figure this out quickly.
Now I can't get google voice to work even with advanced calling disabled. I have it entirely set to off in settings, called all 3 numbers to setup the forward (and let them hangup on me), yet when I call my number, I get a Verizon message about needing to enter the phone number of the mailbox you're trying to leave a voicemail for...