[Q] Sprint Framily plan broke my number - Nexus 5 Q&A, Help & Troubleshooting

Here is my situation, on January 10th I switched over to the new sprint framily plan. After that I was not able to make or receive calls to my phone. I did not realize this until a few days later because I do not use my phone for calls that much. Also when I switched plans the the next day I received an email from Google notifying me that my google voice integration has been disabled. I have tried everything I can think of on my part to fix this problem: use the sprint reset dialer code *#*#72786#*#*, flashed different roms, tried different kernels, returned my phone to stock rom, updated prl, updated profile. After all of that I called sprint had them reset the network and that did not work. I called Google they tried to troubleshoot it, but the only option they could come up with is to RMA my device, which I am debating on doing. Searching the forums brought up nothing so I decided to stop this thread and was wondering if anyone has gone through the same problems? I would also like to know if they have what is the solution?

Are you getting an error code when you dial? Or a busy signal?
Sprint *should* be able to push HLR (Home Location Register) updates to your phone, so that the information matches Sprint's network. I'd call them again.

Darklust said:
Are you getting an error code when you dial? Or a busy signal?
Sprint *should* be able to push HLR (Home Location Register) updates to your phone, so that the information matches Sprint's network. I'd call them again.
Click to expand...
Click to collapse
Thanks Ill call them again and ask for that. It gives me no error code it just says call cannot be completed at dialed.

billups55 said:
Thanks Ill call them again and ask for that. It gives me no error code it just says call cannot be completed at dialed.
Click to expand...
Click to collapse
So I had the same situation as you. I called Sprint and they couldn't get Google voice to work. I kept getting the "we could not connect your call" error. Sprint had to completely take Google Voice off my Sprint line so I could receive calls and make calls. I was able to get Google Voice as my voice mail again but not the "integrated" way. Google voice gave me an error when I tried the integrated way. I'm guessing Sprint will be working on this the next few weeks and have it fixed...hopefully.

Any resolution? This same thing is happening to me. It's annoying.

Try taking it to a sprint store That has a repair center and have them take off Google voice that's what worked for me.
Good luck bro
Sent from my Nexus 5 using xda app-developers app

FIX: Framily plan broke Google Voice integration
billups55 said:
Here is my situation, on January 10th I switched over to the new sprint framily plan. After that I was not able to make or receive calls to my phone. I did not realize this until a few days later because I do not use my phone for calls that much. Also when I switched plans the the next day I received an email from Google notifying me that my google voice integration has been disabled. I have tried everything I can think of on my part to fix this problem: use the sprint reset dialer code *#*#72786#*#*, flashed different roms, tried different kernels, returned my phone to stock rom, updated prl, updated profile. After all of that I called sprint had them reset the network and that did not work. I called Google they tried to troubleshoot it, but the only option they could come up with is to RMA my device, which I am debating on doing. Searching the forums brought up nothing so I decided to stop this thread and was wondering if anyone has gone through the same problems? I would also like to know if they have what is the solution?
Click to expand...
Click to collapse
I switched to Framily yesterday and experienced broken GV integration afterwards. Here is what worked for me: Go to your Google Voice website (sorry I'm to new to post the link), delete the mobile device and add it back as a new new number. Completes verification. Works again.

Scottism said:
I switched to Framily yesterday and experienced broken GV integration afterwards. Here is what worked for me: Go to your Google Voice website (sorry I'm to new to post the link), delete the mobile device and add it back as a new new number. Completes verification. Works again.
Click to expand...
Click to collapse
Thanks got it working again.
Sent from my Nexus 5 using Tapatalk

billups55 said:
Thanks got it working again.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
So the Framily plan is still compatible with Google Voice?
I swapped over to the Framily plan yesterday, woke up and found my calls/texts not working properly, spent three hours on the phone to fix it, and I still can't get GVoice integration to go through.
"Unfortunately, Google Voice integration cannot be enabled on this Sprint phone."

Related

[Q] Google Voice for VM on US TMO 1S

So I got my wife a new HTC One S to replace her HD2 which she had cracked the screen (Worked fine, but good excuse to get a look at a new phone). Everything set up fine, and is working well, but I can't seem to set up Google Voice for VM. Visual VM works (from TMO) but I use and love Google voice on my phone, as it sends you texts with the transcribed message.
If anyone can shed some light on this, every time I change it from my carrier to Google voice on the settings menu (Settings | Calls I think) it gives me an error and stays set to my carrier. Anyone have any ideas.
I have not rooted this phone yet, and as it is the wife's wasn't planning on it, but would like to get Google voice working for voicemail if at all possible. \
Any thoughts/ideas?? I am hoping someone here may know a work around or fix for this...
I also have the same problem. Normally I'd just install a new ROM without the bloatware, but it doesn't appear any are all that stable yet. Will rooting the phone allow you to uninstall stuff like TMobile's apps without having to put on a new ROM?
Anyway, I'm also curious about using Google's Voice.
It is the only issue I have left. I have been doing some research, calling t-mobile and turning off their VM may fix it, but I haven't had to do that on any other phone, so it is my last resort. Hoping someone else here has solved this, or done what I suggested, and validated it as a fix. If all else fails, by the end of the weekend, I will try that approach. Just seems odd that it is locked.
I have also tried *004*[google number here]# with an mmi code error, and **004*[google number here]# which did register, but then reverted just as quickly, when I went to settings|calls to review [I saw it show Google voicemail, only to change instantly back to My carrier]
My GV is still active on my phone from my Sensation and the only thing I did was a Titanium Restore of the GV app. I went into my settings on the One S and it says My Carrier but I just had someone test it and it came through just fine through GV. I would go into your settings in GV on the computer and make sure your phone is set up for VM in there and if it still doesn't work set it up on the old phone and just restore the app if you're rooted.
Good luck!
Jason Syn said:
My GV is still active on my phone from my Sensation and the only thing I did was a Titanium Restore of the GV app. I went into my settings on the One S and it says My Carrier but I just had someone test it and it came through just fine through GV. I would go into your settings in GV on the computer and make sure your phone is set up for VM in there and if it still doesn't work set it up on the old phone and just restore the app if you're rooted.
Good luck!
Click to expand...
Click to collapse
To avoid issues, I want to avoid rooting. It's the Wife's phone, and if I do anything to it, and she has a problem, I get blamed, even though we all know rooting isn't necessarily bad, and if she has a problem, it is probably the user, not the phone At the end of the day, I will root it if that is the only way to fix this, but I would think a Google phone should support GV out of the box, especially such an integrated feature within ICS. There must be some solution... although it is increasingly looking like I will have to call t-mobile, and remove Visual VM, to get GV to work... Just hoping to avoid that if possible too, as stated before, never had to do that, and always like a backup...
Hoping someone else has solved this and can share their solution. And before anyone asks, it is not a pre-paid plan, which I know has issues...
Found this on another forum, not sure if I can post the link, and it is too late for me to give it a try, but here is the other post, for anyone who wants to give it a shot. Having posted this, there still must be a way to do this without calling t-mobile...
So here's the scoop. Apparently, HTC has disabled the ability to change the voicemail carrier from the device itself. Probably some ploy to get users to use some other service or app. F That. I buy Android phones for a REASON. Anyways...
Here's the fix. Call T-Mobile support. Explain that you need to have the number changed on THEIR end. Just read them the Google Voice number over the phone and have them test it. And voilĂ ! Hope this helps!
Click to expand...
Click to collapse
Changing it on the phone didn't work right away for me but it did work a day or two later when I tried it again.
The *004* code worked for me, but you have to be off wifi calling to use it.
Sent from my HTC VLE_U using XDA
My phone says that I am still using my carrier's VM service, but so far, GV has been doing its work.
Called TMobile, they hard coded the number in on there end, all is now good.
Sent from my Transformer Prime TF201 using xda premium
nygmam said:
Called TMobile, they hard coded the number in on there end, all is now good.
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
Which number did you ask them to hardcode? and in place of what?
Thnx
I think you can set this from the Google Voice web page. I have the same problem as you've described, and that's what I did. Works like a champ.
Sent from my HTC VLE_U using XDA
KT said:
Which number did you ask them to hardcode? and in place of what?
Thnx
Click to expand...
Click to collapse
I had them code my Wife's Google Voice number as the conditional forwarding number (which is actuallt the Voice Mail number on the phone), and haven't had any issues since. If you don't know your number, it should show up on your GV homepage. Once you do that, everything works as it should.
nygmam said:
I had them code my Wife's Google Voice number as the conditional forwarding number (which is actuallt the Voice Mail number on the phone), and haven't had any issues since. If you don't know your number, it should show up on your GV homepage. Once you do that, everything works as it should.
Click to expand...
Click to collapse
Thanks.. Will try and see what happens
jmacdonald19 said:
I think you can set this from the Google Voice web page. I have the same problem as you've described, and that's what I did. Works like a champ.
Sent from my HTC VLE_U using XDA
Click to expand...
Click to collapse
Worked for me thanks
Sent from my PYRAMID using xda premium
jmcdonald58 said:
Worked for me thanks
Sent from my PYRAMID using xda premium
Click to expand...
Click to collapse
Thanks for the thread got my gfs GV working thru GV Web page
Sent from my PYRAMID using xda premium
jmcdonald58 said:
Thanks for the thread got my gfs GV working thru GV Web page
Sent from my PYRAMID using xda premium
Click to expand...
Click to collapse
How did you manage to do this via the Google Voice webpage bro? Couldya walk me through the steps pls..
I deactivated and then re-activated my cell number under Settings -> Phone but it still shows "My Carrier" as the VM provider :/
That's when you have to call T-Mobile and have them hard code your GV number
Sent from my CM9 HTC HD2 using xda premium
KT said:
How did you manage to do this via the Google Voice webpage bro? Couldya walk me through the steps pls..
I deactivated and then re-activated my cell number under Settings -> Phone but it still shows "My Carrier" as the VM provider :/
Click to expand...
Click to collapse
It still shows my carrier as the voice mail carrier but I am getting them through GV will check today when I get home but it was working both recorded messages and text
I used their online chat and the rep switched my conditional forwarding to my GV number. Phone still says My Carrier, and it actually worked fine before, but did it just on principal...locking this down just to get a few more bucks from their own crap VV app is just wrong.

Why can't I get voicemail working?

I really want to set up visual voicemail with Google Voice. I can't seem to figure it out though. Can anyone post a step by step guide? Right now, when someone calls me after 4 rings they get a message saying the person you has called is unavailable. There isn't even an option to leave a message. I don't know what I did wrong.
On another note, does anyone have any experience with At&t visual voicemail? Is it worth exploring that option over google voice?
This is one feature that I really would love to have on this otherwise perfect phone.
Your plan has to include visual voicemail if it doesn't then it doesn't matter how hard you try you will not get it setup. call And tell them you want visual voicemail and the tech will push the app to your phone and then it'll set up.
Sent from my HTC One X using xda premium
http://forum.xda-developers.com/showthread.php?t=1826536
go to voice.google.com
settings
phones ->activate voicemail
on your phone:
settings ->call -> voicemail -> set as google voice. it will fail, but just say yes anyways. it should work after that. (it does on my phone)
Thank you. I hope that works. This problem was present even before I updated though.
ul49 said:
Thank you. I hope that works. This problem was present even before I updated though.
Click to expand...
Click to collapse
it's a known "problem" but I haven't had any issues with it other then it "failing" (see attached screenshot) to apply (but still works even with this message)
there are some other threads on this forum regarding this. you might have been able to find them if you had looked (harder).
anyways, since i'm here, i may as well post what worked for me
go to settings, call, additional settings, and set EVERY forwarding number (unanswered, busy, etc) to your google voice number. But **make sure Always Forward is disabled**
cheers
Lol... Just re-read the OP..my bad I thought I read that you wanted att vvm. Sorry. I know I looked like a dumbass..lol disregard my post and carry on.
Sent from my HTC One X using xda premium
Tried everything on here. Even tried reinstalling the app. Still not working...
ul49 said:
Tried everything on here. Even tried reinstalling the app. Still not working...
Click to expand...
Click to collapse
and you followed the instructions at voice.google.com by typing in that long number that starts with *004*.... ?
and are you having someone test call you to see if it does go to your google voice mailbox? again, your phone will show (after doing all the appropriate steps) that "Voicemail Service: My Carrier" but it will truly get forwarded to google voice... at least it does on my setup.
also, if this doesn't work, have you tried AT&T's version of visual voicemail? it's free with LTE data plan I believe.
Send yourself a voicemail it'll come up on the Google Voice client IF you followed the instructions here.
I've found it's less cumbersome on a pc to set it up.
Sent from my HTC One X using xda app-developers app
Finally solved the problem by getting a new google voice number. I guess something was wrong with the old one. Thanks for all your help, folks.
Yep, Google Voice is the ONLY voicemail for Android I would consider.
ul49 said:
Finally solved the problem by getting a new google voice number. I guess something was wrong with the old one. Thanks for all your help, folks.
Click to expand...
Click to collapse
glad to hear you got it working!

[Q] HTC One M8 VZW + Google Voice?

Quick version: Is it possible; if so, how?
Longer version: I see that I can port my number to Google Voice, but since I just signed a contract with Verizon 2 months ago, won't this A) royally tick them off or more likely B) trigger an ETF like I signed up with another provider? Porting my number to Verizon is how I left my last carrier. Though, Google isn't a carrier.
Like my last carrier, the Google Voice app cannot configure voicemail automatically. It has to be done via the number porting thing.
I suppose the best thing is to go ask Verizon, but I won't have time to do that until Monday afternoon, and I'm here now, among people who know Verizon better than I do, so I figured I'd cast a line here and hope somebody knows what's what.
Dark Reality said:
Quick version: Is it possible; if so, how?
Longer version: I see that I can port my number to Google Voice, but since I just signed a contract with Verizon 2 months ago, won't this A) royally tick them off or more likely B) trigger an ETF like I signed up with another provider? Porting my number to Verizon is how I left my last carrier. Though, Google isn't a carrier.
Like my last carrier, the Google Voice app cannot configure voicemail automatically. It has to be done via the number porting thing.
I suppose the best thing is to go ask Verizon, but I won't have time to do that until Monday afternoon, and I'm here now, among people who know Verizon better than I do, so I figured I'd cast a line here and hope somebody knows what's what.
Click to expand...
Click to collapse
Yes you can but yes it will close your verizon account and they will bill you the etf. The google voice is a good choice though its $20 to port your number but you will never lose your number then and google wont charge anything more than the $20 port fee. You can then receive free calls and texts over wifi. And when you get new service with a new number you can forward your calls and texts from your google voice number to your new number or just use the google voice app to receive your calls and texts from your google voice number. This is good quality calls too and both calls and texts over wifi. Getting texts over wifi is a big deal as most texting apps you cannot receive texts over wifi so if you have no cell signal but have wifi you can still make and receive calls and texts. I use it myself.
Yes, it's possible. I'm in the process of writing a tutorial to do it. Check back in the new threads to see it soon!
You don't have to port your number to use Google Voice for voicemail - just go through the automatic setup steps and when you get to the step that it says it can't automatically configure, go to Voicemail->Service->Google Voice (from My Carrier) and you're set. I'm currently on a CM rom so the exact settings options might be named slightly differently.
I seem to remember there being an extra step somewhere the first time you ever set it up but I don't remember since I did it many years ago. Bottom line is that using Google Voice for voicemail is very possible and doesn't require any porting of numbers.
There is a number u have to dial to get your voicemail set up as google. Its in the directions in the voice app.

[Q] Google Voice not working on your S6?

I noticed I hadn't gotten any Google Voice/Hangout notifications of voice mails. I reset my Google Voice (deactivated/reactivated) to no avail. However, once I deactivated Advanced Calling (Settings...Wireless and Networks), and reset Google Voice, it's working again. Anyone else experience similar/same?
Yeah, I did a search and saw others with Verizon phones and advanced calling that were having this issue. It looks like if you have advanced calling, you can't use google voice.
Don't know if there is any solution yet.
On edit, this link provides a possible fix:
http://forum.xda-developers.com/droid-turbo/general/fix-google-voice-forwarding-advanced-t2980980
I've had no problems with Google Voice and Hangouts, both with VoLTE enabled and disabled, and on my S6 and G3. I don't use VoIP for calls via Hangouts though, it rings my actual cell number that I have set to forward to with Google Voice.
Working extremely perfect. No issues.
chris mackenzy said:
Working extremely perfect. No issues.
Click to expand...
Click to collapse
Well, I must be doing something extremely wrong. I tried again, same result. I have to turn off HD calls, and then reset Google Voice. If anyone has more suggestions, I'd love to hear them.

			
				
I'm having no problems with Google voice but having said that I'm using mine on Cricket. Are you using Hangouts for your GV messages? I had nothing but problems getting notifications for GV on it so I switched back to the old GV app.
jimbobtexas said:
I noticed I hadn't gotten any Google Voice/Hangout notifications of voice mails. I reset my Google Voice (deactivated/reactivated) to no avail. However, once I deactivated Advanced Calling (Settings...Wireless and Networks), and reset Google Voice, it's working again. Anyone else experience similar/same?
Click to expand...
Click to collapse
i had the same issue and turning off Advanced calling seems to have fixed it as well. thanks!
alnova1 said:
I'm having no problems with Google voice but having said that I'm using mine on Cricket. Are you using Hangouts for your GV messages? I had nothing but problems getting notifications for GV on it so I switched back to the old GV app.
Click to expand...
Click to collapse
Yeah, I'm using Hangouts now without issue. I did install Google Voice, because I think that's still required for everything to wire up right. I just turned off the HD calling all together. Not worth my while, at least for now.
So, I tried some of the fixes suggested on this forum and they haven't taken yet. Disabling HD Voice works but causes other problems I'll describe below. With HD Voice active, I tried uninstalling GVoice app and removing my number altogether, then adding it all back again as if for the first time. That did not work. I tried twice. All voicemail still gets routed into my Verizon voicemail.
Spent a good hour on the phone with Verizon customer support and elevated to L2 technician. TLDR: There appears to be a conflict based on how Verizon has chosen to employ the HD Voice function. Right now, I'm forced to either have Google Voice active on my mobile phone OR retain the ability to use data and voice at the same time, but I can't have both.
I just activated my Verizon 64GB Samsung Galaxy S6 two days ago. Today, I noticed I had a Verizon voicemail message for the first time in years. I have been using Google Voice(mail) for as long as I can remember. Concerned why voicemail was skipping my GVoice, I soon discovered that others had noted that turning off the HD Voice option fixed the problem. Sure enough, it did. I thought I was good to go.
Until, the next time I made a call, I noted that my 4G immediately turned into a greyed out 1x and any attempt to use other functions of my phone while on the call were met with a warning that said I can't make calls and use data services at the same time. That was news to me, since that has never been an issue before. Surely my GS6 is not less capable than the GS3 it just replaced in this area.
This took me to Verizon customer support, which to its credit, hung in with me the entire way in troubleshooting this. We confirmed the relationship between GVoice and their Advanced Calling service (HD Voice). And we confirmed that by turning the service back on, my ability to use data while on a call would be restored. We could not determine anything in Verizon's playbook that would allow the two to co-exist. The L2 engineer confirmed that Verizon designed its build so that the only way Data and Voice could flow simultaneously is with HD Voice activated and selected. Verizon customer service was left to advise me to choose between GVoice or dual Voice/Data based on which was more important, and maybe Google will update Google Voice in the future to fix the problem. I found that last part somewhat funny, since I don't think this is Google's problem to fix since this appears to be a Verizon specific problem and I have never had a phone that hasn't worked perfectly with GVoice. Oh, and it's not like Google is pushing out patches to Voice with any intentionality either.
I joined the forums specifically to post this in the hope it helps someone else and sparks other ideas how to beat this. This appears to be a recently discovered phenomenon. Also, since the GS6 is still relatively new, maybe this will help to raise awareness and provoke a patch. Who knows.
Anyone encounter other ideas for getting Voice to regain prime position again?
FractalK said:
So, I tried some of the fixes suggested on this forum and they haven't taken yet. Disabling HD Voice works but causes other problems I'll describe below. With HD Voice active, I tried uninstalling GVoice app and removing my number altogether, then adding it all back again as if for the first time. That did not work. I tried twice. All voicemail still gets routed into my Verizon voicemail.
Click to expand...
Click to collapse
Finally got this to work by ensuring to clear app data before uninstalling an making sure not to prematurely hang up on Google voice as it reinstated the call forwarding on my new mobile phone. With this fixed e now have a work-around for using Google voice while still maintaining advanced calling features.
FractalK said:
Finally got this to work by ensuring to clear app data before uninstalling an making sure not to prematurely hang up on Google voice as it reinstated the call forwarding on my new mobile phone. With this fixed e now have a work-around for using Google voice while still maintaining advanced calling features.
Click to expand...
Click to collapse
I can confirm this process works. I turned on HD calling. In Application Management, I cleared cache and data on the Google Voice app, then uninstalled it. I then went to my computer and deactivated Google Voice mail. I then reinstalled Google Voice on my phone, and stepped through the configuration (Verizon doesn't support it directly, so you'll see that boogie-woogie - just take the defaults and move through it). I then went back to the PC and enabled Google Voice, and let the lady finish and hang up on me. Subsequent tests confirmed that I have Google Voice mail now, while HD calling is active.
jimbobtexas said:
I can confirm this process works. I turned on HD calling. In Application Management, I cleared cache and data on the Google Voice app, then uninstalled it. I then went to my computer and deactivated Google Voice mail. I then reinstalled Google Voice on my phone, and stepped through the configuration (Verizon doesn't support it directly, so you'll see that boogie-woogie - just take the defaults and move through it). I then went back to the PC and enabled Google Voice, and let the lady finish and hang up on me. Subsequent tests confirmed that I have Google Voice mail now, while HD calling is active.
Click to expand...
Click to collapse
I followed your steps exactly and from what I can tell everything is working properly on mine as well. THANK YOU!!
Fixed
I only have hangouts installed, I don't use the Google Voice app anymore. After I enabled advanced calling, apparently my VM forwarding also stopped.
All I had to do to fix it was re-enable the call fowarding options, and I'm back in business.
*71[Your Google Voice number]
*90[Your Google Voice number]
*92[Your Google Voice number]
The key to the whole thing is to let the call forwarding calls fully finish and hang up on you. If you hang up, they won't complete.
Didn't have to do anything on my S6 besides going through the prompts again and letting them finish. The whole uninstall/reinstall thing may be overkill.
mustangz5 said:
All I had to do to fix it was re-enable the call fowarding options, and I'm back in business.
*71[Your Google Voice number]
*90[Your Google Voice number]
*92[Your Google Voice number]
Click to expand...
Click to collapse
Still not working....
Unfortunately I still can't get it working on my s6. It works if a person calls my "google voice" number. However, if they call my "verizon" phone number it just will not go to voicemail...it rings and rings. Call forwarding is on, i've done all the steps. Any one else having this problem?
Yeah same here at least visual voice mail is free now
Sent from my SM-G920V using XDA Free mobile app
golfprorm said:
The key to the whole thing is to let the call forwarding calls fully finish and hang up on you. If you hang up, they won't complete.
Didn't have to do anything on my S6 besides going through the prompts again and letting them finish. The whole uninstall/reinstall thing may be overkill.
Click to expand...
Click to collapse
I wonder why it worked so easily for you.
I've tried letting it hang up on me for all 3 numbers (*71, *90, *92), but it seems to refuse to work. I'll have to try the uninstall/reinstall stuff later and see if that triggers it for me.
Not working....
For those of us still having problems....I created a post on verizon's S6 community support site as well....
https://community.verizonwireless.com/thread/858976
ajbang said:
For those of us still having problems....I created a post on verizon's S6 community support site as well....
https://community.verizonwireless.com/thread/858976
Click to expand...
Click to collapse
Hopefully Verizon will figure this out quickly.
Now I can't get google voice to work even with advanced calling disabled. I have it entirely set to off in settings, called all 3 numbers to setup the forward (and let them hangup on me), yet when I call my number, I get a Verizon message about needing to enter the phone number of the mailbox you're trying to leave a voicemail for...

No Incoming SMS or MMS on Verizon

Hey OnePlus fam,
I just thought I would put this out as PSA for anyone on Verizon and having issues with SMS or MMS, as there is little information out there on this for our specific phones.
If you are unable to send or receive any text messages it is most like that the "CDMA-Less" feature needs to be activated.
You can call Verizon and ask them to enable "CDMA-Less" to your account.
Hope this helps
I had to get a new sim card that fixed my problem
Here are also a few links too; the first two are for a 6T but to concept still applies.
https://forums.oneplus.com/threads/no-incoming-sms-or-mms-on-verizon.935610/
https://forums.oneplus.com/threads/verizon-text-messages.937506/
VZW information
https://opendevelopment.verizonwireless.com/faqs?s=LTE
Had the same issue.
Called Verizon and asked them to enable this device as CDMA-less.
Been working perfect since.
Same here. I inserted my Verizon sim in the international version. Data at 50Mbps, Voice, Visual Voicemail and outgoing text messages worked. If it doesn't work for you, make sure you are using slot 1. It may matter. If you have a very old sim, you might need a new one.
I called Verizon and carefully explained that incoming sms was not functional as this was a next generation phone for a world where Verizon turns off their CDMA at the end of 2019 and SMS is routed over LTE. I instructed him to make sure "CDMA-less" was available both in the billing account and the network account. After a bit of digging he found the provisioning settings. Seconds after the phone was provisioned, sms started flooding in the stock message app. Also make sure IMS Basic Visual Voicemail is on your account if VM is giving you trouble. I use VZW Message+ (Verizon Messages) for sms as I can text from a PC also and it will restore previous sms.
By definition the phone uses VOLTE so there is no setting for HD Voice in the phone. That feature is required on your Verizon account but you would have to be switching from an ancient phone not to already have that. I cannot locate any option for Wifi calling and it does not work in airplane mode. I have a google voice number which allows Wifi calling. Interestingly it errors when the phone is in airplane mode but works when cell service is on. It reports "Wifi Call" and appears to use the stock dialer when initiated from the Voice app. Somehow Voice is even more tightly integrated with the stock dialer now than just trapping and routing international calls. This is a bug of sorts as my Moto phone on 8.0 could call in airplane mode with wifi on.
Google Duo appears to be integrated in the dialer but I haven't tried with my wife's Pixel to see if I can switch to Duo while on a regular voice call.
Bootloader unlock was simple: Tap Build # 6x, Developer Options - OEM unlocking, adb reboot recovery, fastboot oem unlock [This erases the phone]
The 7 Pro is an amazing device! Truly the most amazing. I'm really excited. The phone is super super slippery and a drop magnet. It does come with a TPU case.
I'm going to sell my kid's mint 5T and upgrade him too!
BT sucks worse than the Moto phone but I think that is an Android thing as my wife's pixel as issues to with her car. Contacts not syncing and calls not going through while connected to BT. Just have to do work arounds when I have some time.
Hoping video is fixed for the wide camera. They are amazing; but then, I'm coming from a Moto phone which has the worst cameras. Sony knows what they are doing.
Sorry to wake an old thread but did not want to start a new one.
I have verizon and have cdma-less provisioning done already. Have HD voice on the account as well. SMS works fine but I can only send MMS not receive them.
Ive tried moving sim card to other slot, tried reboot, tried factory reset, tried different apps...nothing.
The only time MMS fully works is when I am in safe mode. Anyone have any ideas on what it could be?
Thank you
Try looking in permissions at what app has permissions.
Try the Verizon message plus app
https://play.google.com/store/apps/details?id=com.verizon.messaging.vzmsgs
larsdennert said:
Try looking in permissions at what app has permissions.
Try the Verizon message plus app
https://play.google.com/store/apps/details?id=com.verizon.messaging.vzmsgs
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Click to collapse
Permissions were all good, sms/mms permission is in one.
I tried verizon app, MMS works, dont really like the app though, and the customization didnt help me like it enough to keep it.
Super weird that verizon messages work but not the stock app or the Mood SMS app.
morphius88 said:
Permissions were all good, sms/mms permission is in one.
I tried verizon app, MMS works, dont really like the app though, and the customization didnt help me like it enough to keep it.
Super weird that verizon messages work but not the stock app or the Mood SMS app.
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Click to collapse
I had to call Verizon 2 or 3 times for them to get it right
I downloaded a couple other SMS apps and they all work fine. So leads me to believe its just something weird with the stock app and with Mood SMS. I will switch to QKSMS for now and requested assistance from Mood SMS so they could take a look. Thanks all.
I'm going to guess MMS didn't work with that app while you were on wifi? Some apps don't know how to route MMS data properly when there both data and wifi available.
It's an option that has to be enabled on the account for Verizon customers, it's the cdma-less option. It took me a couple representatives til one of knew what I was talking about lol
I think his issue is slightly different as he can recieve sms but not mms and it varies on the app he's using.
larsdennert said:
I'm going to guess MMS didn't work with that app while you were on wifi? Some apps don't know how to route MMS data properly when there both data and wifi available.
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Click to collapse
No that I already checked. I still have not figured out why I cannot receive MMS on the stock app or on mood SMS. Mood had not replied to my email. I switched to qksms and have no issues anymore.
So ya if anyone else runs into something like I did, try different SMS apps
Yup, I learned this very quickly when I got the OnePlus 6t. Just getting them to understand that the phone was certified on VZW. Then 4 techs before one knew what to do. I think they now can address quickly even over chat.
shooterlgk said:
It's an option that has to be enabled on the account for Verizon customers, it's the cdma-less option. It took me a couple representatives til one of knew what I was talking about lol
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Click to collapse
If I get Verizon prepaid will they be able to do this? I had Verizon prepaid once in the past and customer service was much worse than regular Verizon wireless. I am pretty sure that mvnos can't do it but I'm hoping Verizon prepaid can.
cheeto said:
If I get Verizon prepaid will they be able to do this? I had Verizon prepaid once in the past and customer service was much worse than regular Verizon wireless. I am pretty sure that mvnos can't do it but I'm hoping Verizon prepaid can.
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Click to collapse
I'm not sure
Yeah, there's a lot more to this than enabling CDMA-less. Before about a month ago data/sms/MMS wasn't working on Android 10 based custom roms and MMS still doesn't work unless you use Messages+.
I get both fine I just have issues with them being received after the phone goes idle for a while. My issues are small stupid crap mile messenger not closing with home button all the time and and Gboard sometimes won't type into the field I'm in

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