No Incoming SMS or MMS on Verizon - OnePlus 7 Pro Questions & Answers

Hey OnePlus fam,
I just thought I would put this out as PSA for anyone on Verizon and having issues with SMS or MMS, as there is little information out there on this for our specific phones.
If you are unable to send or receive any text messages it is most like that the "CDMA-Less" feature needs to be activated.
You can call Verizon and ask them to enable "CDMA-Less" to your account.
Hope this helps

I had to get a new sim card that fixed my problem

Here are also a few links too; the first two are for a 6T but to concept still applies.
https://forums.oneplus.com/threads/no-incoming-sms-or-mms-on-verizon.935610/
https://forums.oneplus.com/threads/verizon-text-messages.937506/
VZW information
https://opendevelopment.verizonwireless.com/faqs?s=LTE

Had the same issue.
Called Verizon and asked them to enable this device as CDMA-less.
Been working perfect since.

Same here. I inserted my Verizon sim in the international version. Data at 50Mbps, Voice, Visual Voicemail and outgoing text messages worked. If it doesn't work for you, make sure you are using slot 1. It may matter. If you have a very old sim, you might need a new one.
I called Verizon and carefully explained that incoming sms was not functional as this was a next generation phone for a world where Verizon turns off their CDMA at the end of 2019 and SMS is routed over LTE. I instructed him to make sure "CDMA-less" was available both in the billing account and the network account. After a bit of digging he found the provisioning settings. Seconds after the phone was provisioned, sms started flooding in the stock message app. Also make sure IMS Basic Visual Voicemail is on your account if VM is giving you trouble. I use VZW Message+ (Verizon Messages) for sms as I can text from a PC also and it will restore previous sms.
By definition the phone uses VOLTE so there is no setting for HD Voice in the phone. That feature is required on your Verizon account but you would have to be switching from an ancient phone not to already have that. I cannot locate any option for Wifi calling and it does not work in airplane mode. I have a google voice number which allows Wifi calling. Interestingly it errors when the phone is in airplane mode but works when cell service is on. It reports "Wifi Call" and appears to use the stock dialer when initiated from the Voice app. Somehow Voice is even more tightly integrated with the stock dialer now than just trapping and routing international calls. This is a bug of sorts as my Moto phone on 8.0 could call in airplane mode with wifi on.
Google Duo appears to be integrated in the dialer but I haven't tried with my wife's Pixel to see if I can switch to Duo while on a regular voice call.
Bootloader unlock was simple: Tap Build # 6x, Developer Options - OEM unlocking, adb reboot recovery, fastboot oem unlock [This erases the phone]
The 7 Pro is an amazing device! Truly the most amazing. I'm really excited. The phone is super super slippery and a drop magnet. It does come with a TPU case.
I'm going to sell my kid's mint 5T and upgrade him too!
BT sucks worse than the Moto phone but I think that is an Android thing as my wife's pixel as issues to with her car. Contacts not syncing and calls not going through while connected to BT. Just have to do work arounds when I have some time.
Hoping video is fixed for the wide camera. They are amazing; but then, I'm coming from a Moto phone which has the worst cameras. Sony knows what they are doing.

Sorry to wake an old thread but did not want to start a new one.
I have verizon and have cdma-less provisioning done already. Have HD voice on the account as well. SMS works fine but I can only send MMS not receive them.
Ive tried moving sim card to other slot, tried reboot, tried factory reset, tried different apps...nothing.
The only time MMS fully works is when I am in safe mode. Anyone have any ideas on what it could be?
Thank you

Try looking in permissions at what app has permissions.
Try the Verizon message plus app
https://play.google.com/store/apps/details?id=com.verizon.messaging.vzmsgs

larsdennert said:
Try looking in permissions at what app has permissions.
Try the Verizon message plus app
https://play.google.com/store/apps/details?id=com.verizon.messaging.vzmsgs
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Click to collapse
Permissions were all good, sms/mms permission is in one.
I tried verizon app, MMS works, dont really like the app though, and the customization didnt help me like it enough to keep it.
Super weird that verizon messages work but not the stock app or the Mood SMS app.

morphius88 said:
Permissions were all good, sms/mms permission is in one.
I tried verizon app, MMS works, dont really like the app though, and the customization didnt help me like it enough to keep it.
Super weird that verizon messages work but not the stock app or the Mood SMS app.
Click to expand...
Click to collapse
I had to call Verizon 2 or 3 times for them to get it right

I downloaded a couple other SMS apps and they all work fine. So leads me to believe its just something weird with the stock app and with Mood SMS. I will switch to QKSMS for now and requested assistance from Mood SMS so they could take a look. Thanks all.

I'm going to guess MMS didn't work with that app while you were on wifi? Some apps don't know how to route MMS data properly when there both data and wifi available.

It's an option that has to be enabled on the account for Verizon customers, it's the cdma-less option. It took me a couple representatives til one of knew what I was talking about lol

I think his issue is slightly different as he can recieve sms but not mms and it varies on the app he's using.

larsdennert said:
I'm going to guess MMS didn't work with that app while you were on wifi? Some apps don't know how to route MMS data properly when there both data and wifi available.
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Click to collapse
No that I already checked. I still have not figured out why I cannot receive MMS on the stock app or on mood SMS. Mood had not replied to my email. I switched to qksms and have no issues anymore.
So ya if anyone else runs into something like I did, try different SMS apps

Yup, I learned this very quickly when I got the OnePlus 6t. Just getting them to understand that the phone was certified on VZW. Then 4 techs before one knew what to do. I think they now can address quickly even over chat.

shooterlgk said:
It's an option that has to be enabled on the account for Verizon customers, it's the cdma-less option. It took me a couple representatives til one of knew what I was talking about lol
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Click to collapse
If I get Verizon prepaid will they be able to do this? I had Verizon prepaid once in the past and customer service was much worse than regular Verizon wireless. I am pretty sure that mvnos can't do it but I'm hoping Verizon prepaid can.

cheeto said:
If I get Verizon prepaid will they be able to do this? I had Verizon prepaid once in the past and customer service was much worse than regular Verizon wireless. I am pretty sure that mvnos can't do it but I'm hoping Verizon prepaid can.
Click to expand...
Click to collapse
I'm not sure

Yeah, there's a lot more to this than enabling CDMA-less. Before about a month ago data/sms/MMS wasn't working on Android 10 based custom roms and MMS still doesn't work unless you use Messages+.

I get both fine I just have issues with them being received after the phone goes idle for a while. My issues are small stupid crap mile messenger not closing with home button all the time and and Gboard sometimes won't type into the field I'm in

Related

Visual Voicemail for the NS4G??

Anyone get it working? I installed it but couldnt get it to provision Coming from my moment, i now HATE having to call my voicemail. That is so 2009.
Try YouMail or Google Voice. It is much better than the visual voice from sprint.
|NeXUS S 4G|
i've been using "Better You Mail", i've had no issues with it and it works as expected..
Using HulloMail and it's working great. I couldn't take the Sprint/Google integration of Voice myself.
oubravs2b said:
Using HulloMail and it's working great. I couldn't take the Sprint/Google integration of Voice myself.
Click to expand...
Click to collapse
Goolge integration kept stealing my text messages and not delivering them to me for hours. Goolge needs to fix this BS quick, because it sucks taint!
mantis92gsr said:
Goolge integration kept stealing my text messages and not delivering them to me for hours. Goolge needs to fix this BS quick, because it sucks taint!
Click to expand...
Click to collapse
I didn't have that problem. The thing I hated was having to switch between Voice for SMS and regular Messaging app for MMS. I wouldn't mind the integration if Voice handled MMS as well.
I've found that using a third party VVM (HulloMail) app and uninstalling Voice is a great setup, IMO. I also tried Visual Voicemail Plus from the market, but I kept getting two messages for every one left for me. HulloMail is great. The only thing I really miss from Voice is having voice to text sent to me. A lot of the time I'm at a client site and can't listen to messages but can read them.
You have to skip integration when you set up Google Voice.
Sent from my Nexus S 4G
I also would like a way of getting Sprint's VVM working.
I tried Google Voice for awhile and ending up having serious problems with it.
If there is a way to get Sprint's VVM working, thatd be great!
spoke to Sprint advanced level support today and there was nothing they could do for me.
The way VVM works is that a text message comes in from 9016 that the VVM app picks up and then it goes out to download the voicemail. Without that text message coming in, the app will not know to retrieve any messages.
When I loaded my first cynogen rom on my htc hero, my account wasn't provisioned correctly and they weren't sending the text message anymore. I had called into advance tech support and they reset my voicemail to make it work again.
Now, on my Nexus S, I have the app loaded and it even sent back a text message saying it provisioned correctly. I guess the problem is that sprint knows I have a nexus and because of that, my account is on a different "platform" now. That platform does not utilize the messaging system for VVM and thus the notification does not come to my phone letting the VVM app know there is a voicemail to retrieve.
jedwardmiller said:
Try YouMail or Google Voice. It is much better than the visual voice from sprint.
|NeXUS S 4G|
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s3v3nXDA said:
i've been using "Better You Mail", i've had no issues with it and it works as expected..
Click to expand...
Click to collapse
Thanks for the tip about Youmail. I wish I heard of this earlier. This is by far the best replacement for Sprint VVM. I hate Google Voice where it always shows you your SMS messages.
I tried Better Youmail at first since it seemed to get better market reviews. It was driving my nuts how when you put the phone in airplane mode it keeps telling you how it can't connect and I couldn't find a way to turn that off.
So I tried the regular Youmail and that worked great so I don't get the "can't connect" messages, and I could easily find a way to turn of the additional text and email notifications. There's two versions of regular Youmail on the market. The one I like best is the Youmail EOL (end of life?). The interface is black and simple just like Sprint VVM which I love.
The only thing that isn't perfect it has ads and suggestions to sign up for message transcriptions every time you play your VM. Youmail Pro disables the ads but it's $20 per year, and who knows what it looks like.
Youmail wasn't as nice and reliable as I thought.
I gave Google Voice another try and it no longer shows new SMS messages. I just installed it from market and didn't do any special Sprint integration. Not quite sure what I did or why it was so easy to turn off the SMS integration this time, but I really like it now: SMS on the messaging app, and VVM via Google Voice only, no dual notifications, no SMS going to Google Voice.
Greefus said:
Youmail wasn't as nice and reliable as I thought.
I gave Google Voice another try and it no longer shows new SMS messages. I just installed it from market and didn't do any special Sprint integration. Not quite sure what I did or why it was so easy to turn off the SMS integration this time, but I really like it now: SMS on the messaging app, and VVM via Google Voice only, no dual notifications, no SMS going to Google Voice.
Click to expand...
Click to collapse
Thanks for the tips. After an hour of screwing around with the 2 Nexuses (Nexi???) in my house, sending dummy texts and VM's back and forth, I finally got it straightened out.
For those starting from scratch on a new phone:
1) If you have a VM notification on your taskbar, log into sprint voicemail once the old fashioned way, or else the notification will never go away. once it does go away...
2) Install updates to google voice from market
3) Launch GV, skip the integration step (or else SMS will be hijacked), set all the minimalist (my term) options in GV... don't let it make calls, etc... ONLY use it for VM's (I had to call a special *28 number for config but it might be because my GV #is different from sprint#... although in the end that is transparent to people calling my sprint # which was my goal).
4) In GV settings in your phone, turn on taskbar notification, but turn off SMS notification. In GV settings on PC at google.com/voice, turn off SMS notification AND email notification... but leave on transcripts (my preference... this is one place where GV is superior to sprint VVM... getting transcripts is pretty damn cool!)
When all is said and done, it seems to be mostly equivalent to old Sprint VVM, actually slightly better with the addition of transcripts as said above. My SMS works 100% normal. I don't have a lot of real world use yet, but from my tests the GV for voicemails only seems like it will work great.
Curious if anybody has figured out how to get stock visual voicemail working on Nexus S 4G. I'm hoping so!!
imekul said:
Curious if anybody has figured out how to get stock visual voicemail working on Nexus S 4G. I'm hoping so!!
Click to expand...
Click to collapse
According to Sprint it is not possible to provision the Nexus S 4G to the Sprint Visual Voicemail system. Choices are GV and regular voicemail.
imekul said:
Curious if anybody has figured out how to get stock visual voicemail working on Nexus S 4G. I'm hoping so!!
Click to expand...
Click to collapse
By "stock," you actually mean "Sprint," which isn't really stock in the sense of Google stock or Android stock.
Give GV a chance, you will see it has everything the Sprint app had and more.
Oh, no, I actually like GV myself. The only problem is I'm having an issue missing phone calls with my NS4G, and I'm thinking GV might be to blame.
Here's my thread on that for more info: http://forum.xda-developers.com/showthread.php?p=16214057#post16214057
imekul said:
Oh, no, I actually like GV myself. The only problem is I'm having an issue missing phone calls with my NS4G, and I'm thinking GV might be to blame.
Here's my thread on that for more info: http://forum.xda-developers.com/showthread.php?p=16214057#post16214057
Click to expand...
Click to collapse
That sucks. Hasn't happened to me yet.
Ironically it DID happen from time to time on my old Moment, which DID use the Sprint VVM.

Tmo Gtab 7.0+ WANT to keep but MUST return due to inadvertent calls to dead number

Greetings fellow G-tabbers,
I appreciate everyone's input here and am hoping to be a long-term member of this community.
I would love to keep this tablet but am thinking it's going to have to be returned before my 14 day window with T-Mobile is up.
My questions: Is it possible to set up some kind of workaround to be able to receive CONDITIONALLY FORWARDED calls via the G-Tab/T-Mobile phone number to my other T-Mobile phone (basically, set up conditional call forwarding)? According to T-Mobile they can't because the tablet plan has a code in the system blocking calls.
Or if that's not possible, is there some other way, perhaps spoofing my own cell phone number as my outbound text number instead of using the assigned tablet phone number?
I realize that there are 3rd party apps out there but I'd much rather use the native text messaging application and not a 3rd party app such as Google Voice, Line 2, etc.
Here's the background:
I am a headhunter for a Federal DoD contractor and as such, I review resumes on various job boards (i.e. Monster.com, etc). As a way to connecting with candidates (I know who they are but they do not know me yet), I send them a text message, email and then voicemail. When setting up my Data Plan, I learned T-Mobile scripted within the system "call block" or "voice barred" feature, Tier 3 tech support at Tmo is unable to set up conditional call forwarding.
As a result of this, should a candidate decide to call my text number they'll get a dead number message saying something to the effect that this phone line cannot take incoming calls.
So what happens is that the candidate things I am unreachable or worse yet that the text message was spam (unless they fully read their text and check their email account).
Thanks so much in advance for your help and consideration.
Im assuming you have a GT-P6200 since tmobiles GTab+ doesnt have phone abilities.
Tell them you dont want/need a tablet plan becuase YOU DONT HAVE A TABLET!
tell them it IS a smartphone, have them try to put you on a smartphone plan, thats
how most of ATT guys sneak by.
at least try to find a smartphone SIM with data/voice to see if it works without issues. It should.
last resort: "bribe" a young tmobile rep to spoof an IMEI to put you on smartphone plan.
Thanks Chris! I'll try that! I am using 2 other phones (work + personal), I wonder if I set up call forwarding prior to swapping SIM cards if it'll work.
Your thoughts?
Yes i think the call forwarding should stickt
chrisrotolo said:
Yes i think the call forwarding should stickt
Click to expand...
Click to collapse
Great!
I just realized that my mini Sims won't work. Have to buy an adaptor to try/test out.
Quick question... Only because I am new to Tmo and sim cards (just fired Sprint) . What is involved with spoofing an IMEI?
Thank you again for your help!
P.S. how do you use your tab? Do you have it rooted?
V/r.
I think other people here use smartphone sims with unlimited data on tmobile. Its do-able. Next time, a good rule is to always avoid telling your carrier how you will use your device because you know they think they know what is best.
Anyways spoofing an IMEI, means.. they need a smartphone IMEI in their "system", so a friendly helpful tmobile rep who doesnt care much about getting in trouble or knows his way around takes an IMEI from a never used phone like a demo model, you run an application that reports your IMEI the demo, etc. Its actually probably more involved than this. And Ive heard it may well be illegal, Class C felony. What you might want to ask them is if there is a way to just enter your device as a smartphone and not a tablet, but it is probably generated by IMEI.
PROTIP: if you do have 6200, it's good idea to make 2 backups of your /efs folder (if rooted).
MrJinx said:
Greetings fellow G-tabbers,
I realize that there are 3rd party apps out there but I'd much rather use the native text messaging application and not a 3rd party app such as Google Voice, Line 2, etc.
Click to expand...
Click to collapse
Google Voice is not a 3rd party app, it will completely and natively integrate with your Android stock dialer. If you were on an iOS device it would be terribly clumsy, but not on Android.
iso1600 said:
Google Voice is not a 3rd party app, it will completely and natively integrate with your Android stock dialer. If you were on an iOS device it would be terribly clumsy, but not on Android.
Click to expand...
Click to collapse
There is no stock android dialer in Honeycomb as it was meant only for tablets and not phones. I thought I saw a thread somewhere in here of people using Google Voice with a third party app to make calls. I think you could also use the Goolge Voice number for texting as there were threads on how to do this in my phones forum when Google Voice first came out. I think Skype will also assign you a static phone number to use if you pay for the service. I would also search the other tabs forums to see if anyone in those has a mod for it to work as a phone off a sim card from a carrier. Personally I would trade it in for the Galaxy Note if I wanted to use it as a phone and tablet.
or check out GrooveIP in play store one of the more popular VOIP/SIP applications, has option for 3G, cant guarantee quality will be the same as regular voice, but Im sure its one of the top 3 out there.
After doing some Googleing and reading up on some GTab 10.1 threads it appears that Honeycomb 3.2 on a GSM tablet should be able to make calls if the carrier supports it. Which TMO doesn't. You could try getting a pre-paid sim card and dropping it in to see if it will work, maybe something like Virgin Mobile. There maybe something in the OS from TMO that may block other sims so not sure how that would work.
After thinking about it the tablet is more than likely locked to TMo and it has to be moded to use anohter carrier, like boost mobile. For phones its a complicated hack getting it on another network. I still think your better off getting the Galaxy Note but then you would have to pay for a second phone line and data plan to use both the tablet and your phone at the same time and then conditionally forward your calls as you suggested.
Hi,
I'm not interested in using my tab to make calls; only to send texts via the native in-built messaging app. I don't want to use other Android apps, just the stock messaging. I am able to do this to great success on Sprint. Sprint is able to go into the backend system and apply conditional call forwarding. Not the case with Tmo.
My main purpose is to NOT miss calls from people who may decide to call via reply to text as that's what appears as my callback number when it's not.
Thanks so much to everyone for your input.
MrJinx said:
Hi,
I'm not interested in using my tab to make calls; only to send texts via the native in-built messaging app. I don't want to use other Android apps, just the stock messaging. I am able to do this to great success on Sprint. Sprint is able to go into the backend system and apply conditional call forwarding. Not the case with Tmo.
My main purpose is to NOT miss calls from people who may decide to call via reply to text as that's what appears as my callback number when it's not.
Thanks so much to everyone for your input.
Click to expand...
Click to collapse
.
Sorry to say, but TMO won't support this. They have silly notion that you should buy a separate phone from them if you want to make calls.
still not sure what device you have. this may be worth a shot, although I understand tmobile says its not possible, etc.
http://wiki.howardforums.com/index.php/T-Mobile_Conditional_Call_Forwarding
what is wrong with other messaging apps?, there are usually many on the market which have many more options than stock. just asking.
Fairy Princess said:
.
Sorry to say, but TMO won't support this. They have silly notion that you should buy a separate phone from them if you want to make calls.
Click to expand...
Click to collapse
Hi,
Don't want/need to make calls. I only need for texting, however, if one of my candidate prospects (I am unknown to them at this point) attempts to call me via the link on their phone because of my text from the tablet, it'll ring to a dead number, the tablet number.
I ONLY want the calls to be conditionally call forwarded to my other Tmo cell phone which already has unlimited phone minutes.
chrisrotolo said:
still not sure what device you have. this may be worth a shot, although I understand tmobile says its not possible, etc.
http://wiki.howardforums.com/index.php/T-Mobile_Conditional_Call_Forwarding
what is wrong with other messaging apps?, there are usually many on the market which have many more options than stock. just asking.
Click to expand...
Click to collapse
Hi Chris,
The reason I don't want to use other apps is if/when we move to ICS some of those apps may not be compatible for some time until they upgrade. I was burned using a VOIP app (Line 2) which worked very well and suited my needs on my older Gingerbread Tab (HTC EVO View) and when I upgraded to HoneyComb I learned that Line2 won't and never will support HC and I now know that the EVO View tab will not be upgraded to ICS.
I don't want to go there anymore, it severely impacts my ability to get my work done. I'd much rather use the native messaging app. Also because it doesn't use any data to use the native app, if I use an app from the Play Market, I'm likely going to have to use up my data plan and then I am prone to crashing, etc. Unless I am missing something are there any other alternatives?
V/r.
Two options:
(1) Sign up for GoogleVoice and port your number to that. This is very easy and will give you full control over where that phone call routes.
(2) Go get a straighttalk SIM ($15) and service ($45, for unlimited) and tell TMO they've lost your business.
Or, do both.

[Q] Google Voice not working on your S6?

I noticed I hadn't gotten any Google Voice/Hangout notifications of voice mails. I reset my Google Voice (deactivated/reactivated) to no avail. However, once I deactivated Advanced Calling (Settings...Wireless and Networks), and reset Google Voice, it's working again. Anyone else experience similar/same?
Yeah, I did a search and saw others with Verizon phones and advanced calling that were having this issue. It looks like if you have advanced calling, you can't use google voice.
Don't know if there is any solution yet.
On edit, this link provides a possible fix:
http://forum.xda-developers.com/droid-turbo/general/fix-google-voice-forwarding-advanced-t2980980
I've had no problems with Google Voice and Hangouts, both with VoLTE enabled and disabled, and on my S6 and G3. I don't use VoIP for calls via Hangouts though, it rings my actual cell number that I have set to forward to with Google Voice.
Working extremely perfect. No issues.
chris mackenzy said:
Working extremely perfect. No issues.
Click to expand...
Click to collapse
Well, I must be doing something extremely wrong. I tried again, same result. I have to turn off HD calls, and then reset Google Voice. If anyone has more suggestions, I'd love to hear them.

			
				
I'm having no problems with Google voice but having said that I'm using mine on Cricket. Are you using Hangouts for your GV messages? I had nothing but problems getting notifications for GV on it so I switched back to the old GV app.
jimbobtexas said:
I noticed I hadn't gotten any Google Voice/Hangout notifications of voice mails. I reset my Google Voice (deactivated/reactivated) to no avail. However, once I deactivated Advanced Calling (Settings...Wireless and Networks), and reset Google Voice, it's working again. Anyone else experience similar/same?
Click to expand...
Click to collapse
i had the same issue and turning off Advanced calling seems to have fixed it as well. thanks!
alnova1 said:
I'm having no problems with Google voice but having said that I'm using mine on Cricket. Are you using Hangouts for your GV messages? I had nothing but problems getting notifications for GV on it so I switched back to the old GV app.
Click to expand...
Click to collapse
Yeah, I'm using Hangouts now without issue. I did install Google Voice, because I think that's still required for everything to wire up right. I just turned off the HD calling all together. Not worth my while, at least for now.
So, I tried some of the fixes suggested on this forum and they haven't taken yet. Disabling HD Voice works but causes other problems I'll describe below. With HD Voice active, I tried uninstalling GVoice app and removing my number altogether, then adding it all back again as if for the first time. That did not work. I tried twice. All voicemail still gets routed into my Verizon voicemail.
Spent a good hour on the phone with Verizon customer support and elevated to L2 technician. TLDR: There appears to be a conflict based on how Verizon has chosen to employ the HD Voice function. Right now, I'm forced to either have Google Voice active on my mobile phone OR retain the ability to use data and voice at the same time, but I can't have both.
I just activated my Verizon 64GB Samsung Galaxy S6 two days ago. Today, I noticed I had a Verizon voicemail message for the first time in years. I have been using Google Voice(mail) for as long as I can remember. Concerned why voicemail was skipping my GVoice, I soon discovered that others had noted that turning off the HD Voice option fixed the problem. Sure enough, it did. I thought I was good to go.
Until, the next time I made a call, I noted that my 4G immediately turned into a greyed out 1x and any attempt to use other functions of my phone while on the call were met with a warning that said I can't make calls and use data services at the same time. That was news to me, since that has never been an issue before. Surely my GS6 is not less capable than the GS3 it just replaced in this area.
This took me to Verizon customer support, which to its credit, hung in with me the entire way in troubleshooting this. We confirmed the relationship between GVoice and their Advanced Calling service (HD Voice). And we confirmed that by turning the service back on, my ability to use data while on a call would be restored. We could not determine anything in Verizon's playbook that would allow the two to co-exist. The L2 engineer confirmed that Verizon designed its build so that the only way Data and Voice could flow simultaneously is with HD Voice activated and selected. Verizon customer service was left to advise me to choose between GVoice or dual Voice/Data based on which was more important, and maybe Google will update Google Voice in the future to fix the problem. I found that last part somewhat funny, since I don't think this is Google's problem to fix since this appears to be a Verizon specific problem and I have never had a phone that hasn't worked perfectly with GVoice. Oh, and it's not like Google is pushing out patches to Voice with any intentionality either.
I joined the forums specifically to post this in the hope it helps someone else and sparks other ideas how to beat this. This appears to be a recently discovered phenomenon. Also, since the GS6 is still relatively new, maybe this will help to raise awareness and provoke a patch. Who knows.
Anyone encounter other ideas for getting Voice to regain prime position again?
FractalK said:
So, I tried some of the fixes suggested on this forum and they haven't taken yet. Disabling HD Voice works but causes other problems I'll describe below. With HD Voice active, I tried uninstalling GVoice app and removing my number altogether, then adding it all back again as if for the first time. That did not work. I tried twice. All voicemail still gets routed into my Verizon voicemail.
Click to expand...
Click to collapse
Finally got this to work by ensuring to clear app data before uninstalling an making sure not to prematurely hang up on Google voice as it reinstated the call forwarding on my new mobile phone. With this fixed e now have a work-around for using Google voice while still maintaining advanced calling features.
FractalK said:
Finally got this to work by ensuring to clear app data before uninstalling an making sure not to prematurely hang up on Google voice as it reinstated the call forwarding on my new mobile phone. With this fixed e now have a work-around for using Google voice while still maintaining advanced calling features.
Click to expand...
Click to collapse
I can confirm this process works. I turned on HD calling. In Application Management, I cleared cache and data on the Google Voice app, then uninstalled it. I then went to my computer and deactivated Google Voice mail. I then reinstalled Google Voice on my phone, and stepped through the configuration (Verizon doesn't support it directly, so you'll see that boogie-woogie - just take the defaults and move through it). I then went back to the PC and enabled Google Voice, and let the lady finish and hang up on me. Subsequent tests confirmed that I have Google Voice mail now, while HD calling is active.
jimbobtexas said:
I can confirm this process works. I turned on HD calling. In Application Management, I cleared cache and data on the Google Voice app, then uninstalled it. I then went to my computer and deactivated Google Voice mail. I then reinstalled Google Voice on my phone, and stepped through the configuration (Verizon doesn't support it directly, so you'll see that boogie-woogie - just take the defaults and move through it). I then went back to the PC and enabled Google Voice, and let the lady finish and hang up on me. Subsequent tests confirmed that I have Google Voice mail now, while HD calling is active.
Click to expand...
Click to collapse
I followed your steps exactly and from what I can tell everything is working properly on mine as well. THANK YOU!!
Fixed
I only have hangouts installed, I don't use the Google Voice app anymore. After I enabled advanced calling, apparently my VM forwarding also stopped.
All I had to do to fix it was re-enable the call fowarding options, and I'm back in business.
*71[Your Google Voice number]
*90[Your Google Voice number]
*92[Your Google Voice number]
The key to the whole thing is to let the call forwarding calls fully finish and hang up on you. If you hang up, they won't complete.
Didn't have to do anything on my S6 besides going through the prompts again and letting them finish. The whole uninstall/reinstall thing may be overkill.
mustangz5 said:
All I had to do to fix it was re-enable the call fowarding options, and I'm back in business.
*71[Your Google Voice number]
*90[Your Google Voice number]
*92[Your Google Voice number]
Click to expand...
Click to collapse
Still not working....
Unfortunately I still can't get it working on my s6. It works if a person calls my "google voice" number. However, if they call my "verizon" phone number it just will not go to voicemail...it rings and rings. Call forwarding is on, i've done all the steps. Any one else having this problem?
Yeah same here at least visual voice mail is free now
Sent from my SM-G920V using XDA Free mobile app
golfprorm said:
The key to the whole thing is to let the call forwarding calls fully finish and hang up on you. If you hang up, they won't complete.
Didn't have to do anything on my S6 besides going through the prompts again and letting them finish. The whole uninstall/reinstall thing may be overkill.
Click to expand...
Click to collapse
I wonder why it worked so easily for you.
I've tried letting it hang up on me for all 3 numbers (*71, *90, *92), but it seems to refuse to work. I'll have to try the uninstall/reinstall stuff later and see if that triggers it for me.
Not working....
For those of us still having problems....I created a post on verizon's S6 community support site as well....
https://community.verizonwireless.com/thread/858976
ajbang said:
For those of us still having problems....I created a post on verizon's S6 community support site as well....
https://community.verizonwireless.com/thread/858976
Click to expand...
Click to collapse
Hopefully Verizon will figure this out quickly.
Now I can't get google voice to work even with advanced calling disabled. I have it entirely set to off in settings, called all 3 numbers to setup the forward (and let them hangup on me), yet when I call my number, I get a Verizon message about needing to enter the phone number of the mailbox you're trying to leave a voicemail for...

Cant Activate Visual Voicemail - T-Mobile

I have the Pixel XL 2 and have been trying to get the visual voicemail feature to work ever since I received it in October, but each time I try I get the message "Cant activate visual voicemail. You can still call to check voicemail. TRY AGAIN or CALL VOICEMAIL".
I called T-Mobile and they did everything they could on their end but the feature baked into the phone still wont work. I tried to reset the network and that didn't fix it. I tried to download the T-Mobile Visual Voicemail and it wouldnt work either -- it would open and show all my old voicemails from 2 years ago, but it just wouldn't sync. I spoke with T-Mobile tech support and the guy suggested I put the sim in my old phone to rule out that the Pixel was the problem. I switched the sim from my Pixel and put it in my old Galaxy S7 Edge and the T-Mobile app still didn't work. I would get an error stating "Failed to synchronize voicemails. Please make sure that you have connection to the data network." So I updated everything on the old phone and it still wouldnt work, so I switced the same back in the Pixel. After I switched the sim I deleted and downloaded the T-Mobile Visual Voicemail app again and it finally synced, but I dont want to use the T-Mobile Visual Voicemail app, I want to use the stock version baked into the OS. It still wont work...
Does anyone have the stock Visual Voicemail working on their Pixel XL 2?
This is so frustrating.
Strange - I have a T-Mobile sim in my Pixel 2 and the voicemail works flawlessly. I had a similar setup as you where I came from an old phone that required the T-Mobile visual voicemail app, but now the Google Dialer app has it built in and didn't require any setup to get working. Voicemails appear within 30 seconds after leaving a message.
I'm not sure why this is a problem... Im beginning to think its something on the T-Mobile network or possibly a bad sim card...
One interesting fact is that the baked in VVM somehow switched itself off during all of this and when I switched it back on it still wouldnt work, but thats when the T-Mobile VVM started working... Its the strangest thing... so, disabling the baked in VVM kills the T-Mobile app and enabling it allows the T-Mobile VVM to work. No matter what I do, the Google Dialer app wont kick in.... I need suggestions that dont require a Factory reset. Perhaps the app transfer process when I set up my phone has something to do with the issue... idk
Got it sorted.
Turns out the initial setup of my Pixel caused the issue. I opted to port over all of my apps from my S7 Edge and transferred a few Samsung apps that may have compromised the VVM. Out of frustration/desperation, I did a factory reset and as soon as the phone started up Google Dialer's VVM was working, so I added all my apps back to the phone from Googles most recent backup, which included T-Mobiles VVM and something killed it again. So I did another factory reset and this time I reviewed each and every app to install from the backup and found quite a few Samsung apps, so I omitted them along with T-Mobiles VVM app and now all is well. Im leary on attempting to install the T-Mobile VVM again, but I do miss the VM's being transcribed from voice to text....
Any recommendations on a good app that can convert VM's to text?
The transcription service from T-Mobile costs about $4/mo. So unless you were paying for it, you were only getting the 30 day trial for free. If you use any other app, you'll lose the VVM integration in the phone dialer.
PuffDaddy_d said:
The transcription service from T-Mobile costs about $4/mo. So unless you were paying for it, you were only getting the 30 day trial for free. If you use any other app, you'll lose the VVM integration in the phone dialer.
Click to expand...
Click to collapse
Yeah, I recently added the $4/mo service thinking that the reason why VVM didnt work was because I needed to pay... I took it off, so I guess I'll just keep the stock VVM.
Thanks for your input!
Any resolutuion to this?
I also have a Pixel 2 XL with t-mobile. When I bought it I found that the TM VVM app wasn't synching either. Cleared cache, datat deleted reinstalled and nothing would make it work.
While the TM VVM app was installed, the built-in dialer VVM didn't exist. It just wasn't there.
I deleted (tried this twice) and a few hours later the built-in Google Phone app dialer VVM was there. But, it wasn't transcribing, just showing and playing the voice mails. Then, it started transcribing them. Then, a few days later it stopped.
After trying both, I like the TM VVM better. It's bigger, and you can sort them.
But, neither of them are working now.
---------- Post added at 07:00 AM ---------- Previous post was at 06:59 AM ----------
dcrandon said:
Any resolutuion to this?
I also have a Pixel 2 XL with t-mobile. When I bought it I found that the TM VVM app wasn't synching either. Cleared cache, datat deleted reinstalled and nothing would make it work.
While the TM VVM app was installed, the built-in dialer VVM didn't exist. It just wasn't there.
I deleted (tried this twice) and a few hours later the built-in Google Phone app dialer VVM was there. But, it wasn't transcribing, just showing and playing the voice mails. Then, it started transcribing them. Then, a few days later it stopped.
After trying both, I like the TM VVM better. It's bigger, and you can sort them.
But, neither of them are working now.
Click to expand...
Click to collapse
OK, wait a minute...
It appears Google put a setting in to enable transcripiton and it's turned off by default. Lets turn it on and try again.
So, to clarify....
The Google VVM setting doesn't appear unless you delete the T-Mobile VVM app.
Then, it takes a few hours up to a day to show up in the Phone app settings.
Previously it would just transcribe.
After it stopped trascribing it appeared that Google added a setting to enable transcription.
Voicemail transcription
Get transcripts of your voicemail using Google's transcription service. (Learn More).
Then, when I enabled that, another setting appeared
Voicemail transcription analysis
Let Google review your voicemail messages to improve transcription accuracy. Your voicmail messages are stored anonymously. (Learn more)
Lets see how this goes.
The free and easy way to get transcribed VVM is to setup Google voice, then use the dialer codes for TMo to forward your calls to your voice number. Unlimited VMs, and you can check them from any device or PC that GV is installed on. And, free is always good
I had to uninstall the non-native visual voicemail app I downloaded and clear the cache of the phone app to get the option to appear in settings. It kept some of my voicemails too which was unexpected.
My issue seems to come back after every security update... I'm back to square one and it seems that the only resolution is to factory reset my phone and then it starts working again until the next update... ugh!
This is the best Android phone I've ever owned, but the user experience to date has been the most frustrating. The ability to make and receive phone calls as well as voicemails is the backbone of any phone... why the heck is this so difficult!?! I swear I have a defective phone or a faulty sim card, because I cant understand why I don't receive my voicemails!
so...to remind everyone I also have a Pixel 2 XL. I was also having the problem of t-Mobile VVM not synching. I finally got it to work.
First, if you have st-Mobile VVM fon your phone, even if not turned on, it will cause the VVM in Googles built dialer to disappear.
I noticed at the same time that I signed up for the Android P Beta, that a new version of T-Mobiles VVM appeared on Google Play. So, first, give the new version a try. I did that update at the same time I switched to Android P Beta, so I don't 'know which helped.
First, clear the cash and data for the old T-Mobile VMM, then uninstall it.
Also, I have found that certain combo's of plans with T-Mobile are not compatible with VM to text. I found that the newer VMM worked, but the feature you have to pay for to convert to text to read it wasn't compatible with my plan. This was per the T-Mobile CSR's. I could listen to VMM, but not read it.
The built-in Google VMM would transcribe to text, but, it didn't seem as robust. Many times it would say it couldn't transcribe. Also, the T-Mobile VMM has more features...easier to delete, you can sort by date, number, etc. You can delete multiples at one time etc.
So, I like T-Mobile VMM better, but since it can't transcribe to text for me, I went back to Google built in one.
joeyishar said:
I had to uninstall the non-native visual voicemail app I downloaded and clear the cache of the phone app to get the option to appear in settings. It kept some of my voicemails too which was unexpected.
Click to expand...
Click to collapse
I switched over from AT&T to T-Mobile and couldn't get VVM to work so I installed the T-Mobile VVM app and then set it up. Once it was setup I did exactly as you described - uninstalled the T-Mobile VVM app then went and cleared cache on the native phone app and finally the VVM setting showed up in the phone app settings. Turned it on and it works perfectly, thanks!
pumm3l said:
I switched over from AT&T to T-Mobile and couldn't get VVM to work so I installed the T-Mobile VVM app and then set it up. Once it was setup I did exactly as you described - uninstalled the T-Mobile VVM app then went and cleared cache on the native phone app and finally the VVM setting showed up in the phone app settings. Turned it on and it works perfectly, thanks!
Click to expand...
Click to collapse
Just tried this and no luck. Any other info is appreciated.
KeeP in mind it can take several days for the choice to show up

SMS Delayed and Calls go Right to Voice Mail

Using the device on T-Mobile. Sometimes I'll just get a voice mail notification - without the phone ever ringing. Tested from a desk phone, and sure enough it goes right to voice mail without ever ringing. If I make a call outbound from the Zenfone 6, it will always work. Then I'm able to receive calls for an unknown amount of time. I can reboot and get calls after the reboot, but they will eventually randomly stop.
SMS also come though delayed by hours. For instance someone sends a SMS my way at 2pm, I'll get it at about 4pm. If I send a SMS out bound, I then instantly get all the inbound ones.
Anyone know if I need to whitelist something in battery optimization? So far the Zenfone isn't really good at being a phone. - great at everything else though.
Check your apn settings I think I had to update the default to whatever BYOD APN settings are for T-mobile see if it helps you
Also had this issue on T-Mobile. If APN settings don't fix it, I'd go to Auto-start Manager in Settings > Battery > PowerMaster and allow your messaging apps to run.
For me, I'd get SMS messages only when my screen was on, and some weren't received from contacts, like it shuts the apps off after not using them.
Same here. I'm about to switch providers because of this. What rom are y'all using? I'm on LineageOS 16. @wreid23 can you post your APN settings?
Tried unoptimizing all the messaging related apps, no effect.
progman32 said:
Same here. I'm about to switch providers because of this. What rom are y'all using? I'm on LineageOS 16. @wreid23 can you post your APN settings?
Tried unoptimizing all the messaging related apps, no effect.
Click to expand...
Click to collapse
Im on vanilla with rooted boot img
APN SETTINGS:
https://support.t-mobile.com/docs/DOC-2090
So I found that if I turn off WiFi calls come right through. I don't know what the fix is, but I guess that's my work around.
TopHATTwaffle said:
So I found that if I turn off WiFi calls come right through. I don't know what the fix is, but I guess that's my work around.
Click to expand...
Click to collapse
I've found the same to be true for me. Wi-Fi connection prevents calls from coming in. I can dial out just fine.
This is extremely strange since this phone is not even Wi-Fi calling certified and it's not even a feature. This has been my biggest issue with the phone so far because you never know if you miss a really important call.
enkryptik said:
This has been my biggest issue with the phone so far because you never know if you miss a really important call.
Click to expand...
Click to collapse
I purchased a OnePlus 7T for this reason. Can't use this device anymore after getting flack at work for missing and oncall issue due to the phone not ringing because I left wifi on.
If you're having the same issues feel free to comment here:
https://zentalk.asus.com/en/discussion/15698/calls-not-received-texts-delayed
Redhawk2000 said:
If you're having the same issues feel free to comment here:
https://zentalk.asus.com/en/discussion/15698/calls-not-received-texts-delayed
Click to expand...
Click to collapse
Asus denies the phone could be the problem (despite the phone obviously being the only variable). I replied to that thread anyway, with my experience of similar lost calls on a Moto x4 with Wi-Fi calling enabled. Maybe it'll give some engineer at Asus a push in the right direction...
if any of you are rooted there is an alternative for now to enable volte and vowifi: https://forum.xda-developers.com/rog-phone-2/how-to/guide-enabling-volte-vowifi-v2-t4028073
TopHATTwaffle said:
I purchased a OnePlus 7T for this reason. Can't use this device anymore after getting flack at work for missing and oncall issue due to the phone not ringing because I left wifi on.
Click to expand...
Click to collapse
I'm having the issue with T-Mobile 7T Pro, when I got the permanent unlock approval and switched to Mint Mobile sim is when calls went to voice mail, have you found a solution yet? Phone works fine if I use T-Mobile sim, but Mint Mobile sim in the 7T Pro is when the calls go to voice mail and text don't go out, if I put the Mint mobile sim into a Pixel XL all is fine. When I had to quit Mint Mobile becasue of this and go back to T-Mobile on prepaid again, all worked well.
The zenfone 6 is getting volte with the android 11 update so hopefully that fixes this issue
Sent from my ASUS_I01WDX using Tapatalk

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