Bezel peeling - Samsung Gear S3

Noticed this recently. Seems like outer film is peeling off in more than one spot. Any one else experienced this and know why this happens? Cheap quality perhaps?

homesik_alien said:
Noticed this recently. Seems like outer film is peeling off in more than one spot. Any one else experienced this and know why this happens? Cheap quality perhaps?
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Not had it myself, but this owner has! They're getting theirs fixed under warranty by Samsung apparently.....
https://www.reddit.com/r/GearS3/comments/6phm28/bezel_glass_bubbles_do_you_think_this_would_be/

i too have the same problem at similar place any idea if this kind of paint failure is covered in warranty in INDIA??

I took my Frontier to the Samsung Repair Centre today and after a 10 minute inspection by one of the engineers, the customer executive came back and told me that they will not repair it because the peeling does not affect the watch's performance unless I fork out cash which I am not going to do. End of story... I am based in Hong Kong so if you have a similar issue and Samsung in your region are willing to fix your watch free of charge within the warranty period then count yourself fortunate.

homesik_alien said:
I took my Frontier to the Samsung Repair Centre today and after a 10 minute inspection by one of the engineers, the customer executive came back and told me that they will not repair it because the peeling does not affect the watch's performance unless I fork out cash which I am not going to do. End of story... I am based in Hong Kong so if you have a similar issue and Samsung in your region are willing to fix your watch free of charge within the warranty period then count yourself fortunate.
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In your picture, the peeling is inside of the bezel, so I don't know how it could happen?
Any strike that makes it scratched?

My guess is sweat caused it because I use my S3 for tracking my runs a lot. I'm tempted to peel it all off

Have the same.

homesik_alien said:
Noticed this recently. Seems like outer film is peeling off in more than one spot. Any one else experienced this and know why this happens? Cheap quality perhaps?
Click to expand...
Click to collapse
I have 2 watches and both have the same problem. Without the dial, it looks like the gear sport. Cheap paint work.

I'm glad I got the classic after looking at the pictures. That really sucks for you guys. Samsung should do something about this.

I've worn mine for months doing everything and I've seen no peeling. I suspect this is a problem affecting a small number of watches that came out in the same production run.

Therre is a guy at reddit who go it fixed by warranty.

Give your one year old S3 a new lease of life
Managed to remove all the film around the screen using water and a scraping tool.
Looks better than the Gear Sport in my biased opinion.

homesik_alien said:
Give your one year old S3 a new lease of life
Managed to remove all the film around the screen using water and a scraping tool.
Looks better than the Gear Sport in my biased opinion.
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Thinking of removing mine as well. because of the peeling issue. Was the film hard to remove and does it break into small pieces when trying to take the film off?

bimmerboii said:
Thinking of removing mine as well. because of the peeling issue. Was the film hard to remove and does it break into small pieces when trying to take the film off?
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Not hard at all. Just wet it with water and use a plastic scraper. It comes off really easily since its just a fine layer of thin plastic that isn't really stuck on with adhesive. Its brittle and just flakes off as you scrape.

Related

Bezel Repair

I have a blue Verizon S3. I recently dropped it and it of course landed such that there are a few chips in two corners. The damage is just cosmetic, but I'd like to fix it if possible. My understanding is that the bezel is attached to the screen,requiring either a difficult bezel replacement or a complete screen replacement, but both of which I'd prefer to avoid.
So, my guess is that the best plan would be to fill in the chips (if necessary) with epoxy and paint over it with nail polish or paint. But I don't know what would be the best match.
Has anyone tried doing this and had success with a particular type of nail polish/paint?
Thanks.
My recommendation is to buy a case that covers the phone completely, you'll forget about it...
I have a Diztronic case arriving Wednesday, but need to use it with my car dock without the case. It's not a big deal, but given that its trivial to do (except for finding the right paint) I would like to do it.
Well you're definately right, a simple cosmetic fix would be best, here's your part...
Not sure what to tell you man, maybe someone will chime in with some info or similar experience... It's just cheap plastic...
I found this on eHow:
How to Repair Chipped Plastic
You can actually get the bezel separately for $17, but the screen needs to be heated to come off - not easy. Plastic repair is easier (as you pointed out) but a good job requires good paint. Hopefully someone has already tried.
Thanks for the suggestions.
I remembered this thread from cappy section... With people making modifications to their housings... possibly you can msg one of them...
dblevitan said:
I have a blue Verizon S3. I recently dropped it and it of course landed such that there are a few chips in two corners. The damage is just cosmetic, but I'd like to fix it if possible. My understanding is that the bezel is attached to the screen,requiring either a difficult bezel replacement or a complete screen replacement, but both of which I'd prefer to avoid.
So, my guess is that the best plan would be to fill in the chips (if necessary) with epoxy and paint over it with nail polish or paint. But I don't know what would be the best match.
Has anyone tried doing this and had success with a particular type of nail polish/paint?
Thanks.
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did you ever find a solution to this problem? I just recently scratched my bezel on my s3 as well...
littlele87 said:
did you ever find a solution to this problem? I just recently scratched my bezel on my s3 as well...
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Click to collapse
It's all kitted up into one part... the solution is a $250 front part of the phone...
Repairing the bezel itself is pretty hard which is also attached to the metal frame of the phone.
You will need to heat up the screen/metal frame then take the screen off, there is a high risk you could damage the screen.
If you do so, you will need to purchase a new screen which is around $200-250
If you look on ebay, you can find some that are preassembled (screen + bezel + frame) for $250
emckai said:
Repairing the bezel itself is pretty hard which is also attached to the metal frame of the phone.
You will need to heat up the screen/metal frame then take the screen off, there is a high risk you could damage the screen.
If you do so, you will need to purchase a new screen which is around $200-250
If you look on ebay, you can find some that are preassembled (screen + bezel + frame) for $250
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Click to collapse
thanks for repeating exactly what i said an hour before...
emckai said:
Repairing the bezel itself is pretty hard which is also attached to the metal frame of the phone.
You will need to heat up the screen/metal frame then take the screen off, there is a high risk you could damage the screen.
If you do so, you will need to purchase a new screen which is around $200-250
If you look on ebay, you can find some that are preassembled (screen + bezel + frame) for $250
Click to expand...
Click to collapse
Make it easier on yourself next time, kid. Just copy/paste...
Sent from my rooted Mayan calendar
littlele87 said:
did you ever find a solution to this problem? I just recently scratched my bezel on my s3 as well...
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Click to collapse
I looked in some drug stores for some nail polish that would match, but never found anything. It's currently in a case, so I rarely notice it. Maybe sometime when I have energy, I'll try to replace the bezel, but not for now.
Well I cracked the glass on my Galaxy S3 and there is some other superficial damage around the bezel. As I am going to be getting another phone shortly anyway I was thinking about this problem and how I could get my phone as possible to "new." After consideration I'm leaning to using an automotive paint/scratch repair pen as opposed to nailpolish. Depending on how it turns out, I'll upload my process, materials, and pictures.

Hairline crack on the side of the phone

I purchased my White 32BG N5 on the 31st of October, probably the very first batch. It has always been in a case. Yesterday I took it out to clean out the sides from dust as the case is a pretty thick one and the openings allow dust to get in. I noticed a hairline crash that goes from the SIM tray opening to the screen. I called up Google Support and they advised that physical issues with the phone are not covered under the warranty, the same thing was told to me by a supervisor.
I then reached out to LG Support, they advised that I have to ship the phone in and pay for shipping, and be without a phone for up to 7 days.
See attached image of the crack and let me know if you have any suggestions or heard about this issue. I am fraint that more and more crash are going to show up on this phone now.
It was probably stress crack. Case or not any stress to the phone can cause it to crack since it's plastic. Just my opinion.
Sent from my Nexus 5 using xda app-developers app
Nocturnal86 said:
It was probably stress crack. Case or not any stress to the phone can cause it to crack since it's plastic. Just my opinion.
Sent from my Nexus 5 using xda app-developers app
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Yeah this happens. A bit of torsion and it's cracked
Sent from my Nexus 5 using Tapatalk
Removing cases can be rough. Is your phone bent at all?
Sent from my Nexus 5 using Tapatalk
Nexus 5 Side cracked
bblzd said:
Removing cases can be rough. Is your phone bent at all?
Sent from my Nexus 5 using Tapatalk
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not at all. the case im using is from casology
http://www.amazon.com/Caseology-Goo...=1397520186&sr=8-6&keywords=caseology+nexus+5
it comes on and off really easy.
Nocturnal86 said:
It was probably stress crack. Case or not any stress to the phone can cause it to crack since it's plastic. Just my opinion.
Sent from my Nexus 5 using xda app-developers app
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You would think that this type of issue would be covered under warranty
coolmaster121 said:
You would think that this type of issue would be covered under warranty
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Click to collapse
No why would it be? Stress cracks are caused by external stress to whatever was cracked like putting it in tight pockets for to long or sitting on it on accident or trying to take it out of a tight case and using to much force etc.. And warranty only covers defects with the internals or manufacturing. If you would have caught that crack the day you bought it you might have gotten them to replace it since it was same day but after so much time physical damage is usually user caused.
Nocturnal86 said:
No why would it be? Stress cracks are caused by external stress to whatever was cracked like putting it in tight pockets for to long or sitting on it on accident or trying to take it out of a tight case and using to much force etc.. And warranty only covers defects with the internals or manufacturing. If you would have caught that crack the day you bought it you might have gotten them to replace it since it was same day but after so much time physical damage is usually user caused.
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Usually electronic devices such as cellphones are made with regular usage in mind. Like having the phone in your pocket, putting a case on and off. If the phone is unable to handle the stress of everyday use that would mean that there is something wrong with it.
I had the Galaxy Nexus for about 2 years, the Nexus S for 1 year with the same type of usage if not heavier and never had issues with "stress cracks"
I did own an iPhone 3GS and that also had similar type of cracks, all over the body of the phone. It was replaced btw, out of warranty too.
Also the term "stress cracks" usually refers to something that is created and then needs to settle in. Such as a foundation of a house. This is not the case for smart phone devices. Plastic housing does not need to settle in.
I looked up the warranty for the phone. On the first page of the warranty details (page 16 of the doc) this is what they say:
4. The external housing and cosmetic parts shall be free of defects at the time of shipment and, therefore, shall not be covered under these limited warranty terms.
http://www.lg.com/us/support/products/documents/Nexus5_SafetyAndWarranty_USG_Print_V1.0_130917.pdf
So I guess they dont care if the phone starts cracking on it's own, or there are other cosmetic issues with the device. That is kind of sad...
coolmaster121 said:
Usually electronic devices such as cellphones are made with regular usage in mind. Like having the phone in your pocket, putting a case on and off. If the phone is unable to handle the stress of everyday use that would mean that there is something wrong with it.
I had the Galaxy Nexus for about 2 years, the Nexus S for 1 year with the same type of usage if not heavier and never had issues with "stress cracks"
I did own an iPhone 3GS and that also had similar type of cracks, all over the body of the phone. It was replaced btw, out of warranty too.
Also the term "stress cracks" usually refers to something that is created and then needs to settle in. Such as a foundation of a house. This is not the case for smart phone devices. Plastic housing does not need to settle in.
I looked up the warranty for the phone. On the first page of the warranty details (page 16 of the doc) this is what they say:
4. The external housing and cosmetic parts shall be free of defects at the time of shipment and, therefore, shall not be covered under these limited warranty terms.
http://www.lg.com/us/support/products/documents/Nexus5_SafetyAndWarranty_USG_Print_V1.0_130917.pdf
So I guess they dont care if the phone starts cracking on it's own, or there are other cosmetic issues with the device. That is kind of sad...
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You cracked the phone yourself mate. Maybe by sitting down with the phone in your pocket.
Verstuurd vanaf mijn Nexus 5 met Tapatalk
coolmaster121 said:
I purchased my White 32BG N5 on the 31st of October, probably the very first batch. It has always been in a case. Yesterday I took it out to clean out the sides from dust as the case is a pretty thick one and the openings allow dust to get in. I noticed a hairline crash that goes from the SIM tray opening to the screen. I called up Google Support and they advised that physical issues with the phone are not covered under the warranty, the same thing was told to me by a supervisor.
I then reached out to LG Support, they advised that I have to ship the phone in and pay for shipping, and be without a phone for up to 7 days.
See attached image of the crack and let me know if you have any suggestions or heard about this issue. I am fraint that more and more crash are going to show up on this phone now.
Click to expand...
Click to collapse
Same here.. Same Model too. I have a hard shell case that I have been using.. I took it off yesterday to make sure there was no dust buildup, and noticed the crack. Same hairline crack from sim card to screen.
gee2012 said:
You cracked the phone yourself mate. Maybe by sitting down with the phone in your pocket.
Verstuurd vanaf mijn Nexus 5 met Tapatalk
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Click to collapse
How could I crack the side of the phone like that by sitting on the phone?
1. The screen would crack
2. Both sides would crack
3. The crack would be all the way down the side. But it only goes to the sim entrance.
Also, never put the phone in my back pocket, its way too bulky with the case one it.
And, there is another person with a hardshell case who just added that they have the same issue on a White Nexus 5.
PS "Mate"? I'm an adult, if I screw up i take the responsibility, but if the stuff that I pay for has a defect I expect the party providing support to take care of the issue.
Also, if you purchased the N5 at the Google Play store, here is the info about getting support for your phone:
To obtain customer support for your mobile phone purchased from the Google Play Store, contact Google Nexus Support on http://support.google.com/nexus, or at 1-855-836-3987.
Ref: http://www.lg.com/us/support-mobile/lg-LGD820
bmfv said:
Same here.. Same Model too. I have a hard shell case that I have been using.. I took it off yesterday to make sure there was no dust buildup, and noticed the crack. Same hairline crack from sim card to screen.
Click to expand...
Click to collapse
Contact Google and see what they say about this issue.
To obtain customer support for your mobile phone purchased from the Google Play Store, contact Google Nexus Support on http://support.google.com/nexus, or at 1-855-836-3987.
http://www.lg.com/us/support-mobile/lg-LGD820
gee2012 said:
You cracked the phone yourself mate. Maybe by sitting down with the phone in your pocket.
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Click to collapse
No need to be a **** about it.
I've got the exact same crack on my Nexus. It's never been dropped, never been in a back pocket, and never been subjected to any bending at all. I contacted Google and they told me to contact LG. I've sent LG pictures and I'm waiting for them to get back to me about it.
The fact that we have a number of people reporting the exact same problem points to a defect in the build of the phone itself.
(That's not a crack on the screen in the photo, it's a white dog hair )
hutchy69 said:
No need to be a **** about it.
I've got the exact same crack on my Nexus. It's never been dropped, never been in a back pocket, and never been subjected to any bending at all. I contacted Google and they told me to contact LG. I've sent LG pictures and I'm waiting for them to get back to me about it.
The fact that we have a number of people reporting the exact same problem points to a defect in the build of the phone itself.
(That's not a crack on the screen in the photo, it's a white dog hair )
Click to expand...
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I posted this about 2 days ago, and we have 3 people reporting the same issue.
I have a feeling this is an issue with the white model of the phone only as the plastic that is on the sides of the phone is different then the Black or Red models.
I wish more people with the crack were aware of this post and would comment here with pictures. I am sure that Google would see that there seems to be a trend and start doing something about it. If you guys can share this so people realize that this is a defect, and maybe we can do something about this.
Not just white. Black too. Mine has hairline cracks next to the volume rocker and two next to the sim tray. One of them by the sim try is in nearly the exact same place as Hutchy's.
The cracks along with the peeling letters off the back is making me greatly question the build quality of this device. It seems to be falling apart and it has only been 6 months.
Yes, may be the while glossy plastic sides of the white n5 are not as rigid as the black ones. But I'm sure LG isn't going to do anything about that if few people report it :silly:
The phone can't crack itself. There must have been pressure put on that side while holding on to something (with phone in hand) or may be the case which y'all used was too tight that it split the side when you people applied pressure on it or while it was in a tight pocket. Reasons can be many.
It will be a miracle if LG actually accepted these devices and replaced them(or the casing) free of cost but I sincerely doubt it.
Edit: I know a friend of mine who had a HTC One m7 of which he took utmost care. The phone was in his pocket and while he was walking his thigh hit a corner of a desk. He didn't realize it ATM but when he took out his mobile while he received a call he saw that there was a dent on the back. Obviously he was hell bent on saying that he didn't drop the device nor did he threw it around but suddenly he remembered that time when that desk hit his thigh.
So what I'm saying is that such small things could have been the reason for the hairline cracks on your device.
GldRush98 said:
Not just white. Black too. Mine has hairline cracks next to the volume rocker and two next to the sim tray. One of them by the sim try is in nearly the exact same place as Hutchy's.
The cracks along with the peeling letters off the back is making me greatly question the build quality of this device. It seems to be falling apart and it has only been 6 months.
Click to expand...
Click to collapse
I've got the letters peeling problem too on the White. I just put a skin from Dbrand on the back to cover the lettering.
vin4yak said:
Yes, may be the while glossy plastic sides of the white n5 are not as rigid as the black ones. But I'm sure LG isn't going to do anything about that if few people report it :silly:
The phone can't crack itself. There must have been pressure put on that side while holding on to something (with phone in hand) or may be the case which y'all used was too tight that it split the side when you people applied pressure on it or while it was in a tight pocket. Reasons can be many.
It will be a miracle if LG actually accepted these devices and replaced them(or the casing) free of cost but I sincerely doubt it.
Edit: I know a friend of mine who had a HTC One m7 of which he took utmost care. The phone was in his pocket and while he was walking his thigh hit a corner of a desk. He didn't realize it ATM but when he took out his mobile while he received a call he saw that there was a dent on the back. Obviously he was hell bent on saying that he didn't drop the device nor did he threw it around but suddenly he remembered that time when that desk hit his thigh.
So what I'm saying is that such small things could have been the reason for the hairline cracks on your device.
Click to expand...
Click to collapse
You are comparing a dent on the back of a metal phone to a hairline crack in spots that it would be almost impossible to induce a crack of that nature even if one tried.
1. The case sides are actually pretty loose, I can easily bend them away from the sides, top and bottom of the phone
2. If the phone was hit on something while in a case the case would absorb that impact
2.a. I have seen drop tests of this phone, the screen shatters, the sides stay intact, no cracks. In other drop tests in a case the phone is completely fine, no cracks on the screen or the body. So the statements that removing the phone from the case or the case being too tight are complete BS.
3. LG's Warranty does state that they don't cover cosmetic issues. I know this, I have this info in previous posts. My point is that this is a manufacturing defect, and it should be covered by the manufacturer. I believe there are laws that protect the consumer against this kind of BS.
4. Also, per warranty info, Google is responsible for servicing these devices if they are purchased from the Google Play Store. See my previous posts.
I will make a video of my phone and case and the condition of both when I get home from the office today post it on YouTube and get a link in to this thread.
I do appreciate your feedback though.
Got a response from LG on Twitter:
https://twitter.com/LGUS/status/456181193437110273
After reading this thread I just had to go look. I have one above the Simtray. Not as prominent as you guys, but its there. I still have the tape on the sides in a cruzerlite TPU case. I have noticed myself sitting on the phone sometimes in my pocket jumping in the truck. Will always be in a case not that worried / (OCD) Oh well you should see the N4. The dude I bought that from replaced the battery and didnt take out the sim tray.

Cleaning your watch

OK, so i wear my watch from wake up to sleep.
I workout every day of the week, and have started to notice that my watch is smelly. I have taken bands off and soaked over night in soapy water and disinfectant to help. But it seems that it is the "watch" that is smelling.
Has anyone had this problem, and if so did you find a remedy. I have washed off, just afraid of spraying with any chemicals due to possible damage.
I have tried wiping off before and after each session with alcohol wipes, but doesnt seem to help much.
primus123 said:
OK, so i wear my watch from wake up to sleep.
I workout every day of the week, and have started to notice that my watch is smelly. I have taken bands off and soaked over night in soapy water and disinfectant to help. But it seems that it is the "watch" that is smelling.
Has anyone had this problem, and if so did you find a remedy. I have washed off, just afraid of spraying with any chemicals due to possible damage.
I have tried wiping off before and after each session with alcohol wipes, but doesnt seem to help much.
Click to expand...
Click to collapse
I never washed it. I got it 2 weeks ago and I'm afraid it will die. Got it from a Samsung Store for 150 bucks and was a bargain. I just want to ask, is the watch water resistant without the bands? because my bezel around the watch is a tiny bit loose. Is it normal if it's loose? Is it actually water resistant without bands?
Thanks, Fritz_Frigursson
OP, do you use the original leather straps? If yes, its totally normal.
Leather naturally smells like something stinky, and it gets worse since it absorbs sweats and holds it inside.
My advice : replace it with rubber straps, or metal.
Fritz_Frigursson said:
I never washed it. I got it 2 weeks ago and I'm afraid it will die. Got it from a Samsung Store for 150 bucks and was a bargain. I just want to ask, is the watch water resistant without the bands? because my bezel around the watch is a tiny bit loose. Is it normal if it's loose? Is it actually water resistant without bands?
Thanks, Fritz_Frigursson
Click to expand...
Click to collapse
The Samsung Gear S2 /Gear S2 Classic devices have all been certified to an IP68 Rating which means that these devices are protected against water ingress to a maximum depth of 1.5 metres of water for up to 30 minutes, as well as protected against dust ingress.
So you could take a shower, i do wash mine i just make sure that i am careful, when doing so.
cacingbesar said:
OP, do you use the original leather straps? If yes, its totally normal.
Leather naturally smells like something stinky, and it gets worse since it absorbs sweats and holds it inside.
My advice : replace it with rubber straps, or metal.
Click to expand...
Click to collapse
I have some straps that i bought off Amazon, the OG straps that come with it ripped after a couple weeks, the screw holes come out, weird. And when i tried a warranty claim, was told only the actual device was covered not accessories. So I bought some. I might buy more, and just change them when i work out. or just take it off.
I have worn it many times in the shower. Even had soap on it. Nothing happened. I am using the gear s2 from October of last year and still loving it. Though had issues with the original strap glue coming off and the terrible customer support to get it replaced.
Washing
I wear mine all the time, apart from in the bath. Shower and hand washing no problem, give it an occasional rinse under the tap.
Before I got my S2, I went through a watch per year in the workplace. On a day to day basis, mine is subjected to dust, dirt, water, cement, plaster, silicon sealant, grease, never misses a beat and original strap.

Does someone know what are these stains ?

Hey guys,
So as i was admiring my S7 from all angles (truly a beautiful phone) under the sunlight, i noticed something weird. Just above the front speaker grill, i noticed 2 stains in like a form of pyramide. I tried to wipe it off, but nothing. So im afraid its maybe water (since it was raining hard the past week) or i don't know, maybe humidity ? What could it be ? Its midly annoying, could it be the sign that the "waterproofing" of my phone is deficient?
take a close look
http://imgur.com/a/OMWSA
I tried differents method to try to remove it. I tried to like "sucking" it out with my mouth as i though maybe its water but nothing, i also tried to use my hairdryer and proceed to put it in front of the speaker but still nothing.
Do you think its something that could be considered serious ? should i try to repair it in a center ?
I never used it in water and i bought the phone brand new 1 month ago, case and screen protector since day 1.
Looks like the paint coating is peeling off from the front glass. This happened to my friend on her s5, and I've heard several people with s7 have the same issue.
MrDusan said:
Looks like the paint coating is peeling off from the front glass. This happened to my friend on her s5, and I've heard several people with s7 have the same issue.
Click to expand...
Click to collapse
so should i consider a screen replacement for this ? Its kinda annoying to know its here even tho the speaker works good
damsodems said:
so should i consider a screen replacement for this ? Its kinda annoying to know its here even tho the speaker works good
Click to expand...
Click to collapse
If u have warranty, take it to samsung. It's ridiculous for a 1 month old phone to already have paint peeling off issues.
I mean, that's only estethic, it won't cause any other issues, it just looks ugly.
The paint is like a sticker that is glued on the glass, and it tends somstimes to unpeel if the glue isn't applied well.
Sent from my SM-G930F using XDA-Developers Legacy app

Dust under screen

I haven't even had my Pixel for 2 months yet and already have a huge amount of dust inside the screen area.
It is NOT between the digitizer and screen protector, I peeled off and replaced the screen protector thinking that was the case but it is between the LCD and the digitizer!
I should note that I work in construction and I'm around dry wall dust all the time so I think it's drywall dust...
I'm just concerned that this is going to continue getting worse over time. I badly want to use compressed air to blow the dust out, but I'm afraid that attempting it will just blow more dust in.
Is there something defective about my phone or is it normal that it is apparently not sealed very well in the screen area?
I've had it in a case literally since day one, with a screen protector. I try to take good care of my phone's as I pay full retail so I don't lose my grandfathered unlimited data on VZW so I'm kind of upset that I'm going to have to replace my phone in a year when I can't see the screen anymore, not to mention a huge hit in the resale value of horribly dusty phone internals.
Anyone else having dust problems or should I try to contact Google?
Thanks all.
jake5253 said:
I haven't even had my Pixel for 2 months yet and already have a huge amount of dust inside the screen area.
It is NOT between the digitizer and screen protector, I peeled off and replaced the screen protector thinking that was the case but it is between the LCD and the digitizer!
I should note that I work in construction and I'm around dry wall dust all the time so I think it's drywall dust...
I'm just concerned that this is going to continue getting worse over time. I badly want to use compressed air to blow the dust out, but I'm afraid that attempting it will just blow more dust in.
Is there something defective about my phone or is it normal that it is apparently not sealed very well in the screen area?
I've had it in a case literally since day one, with a screen protector. I try to take good care of my phone's as I pay full retail so I don't lose my grandfathered unlimited data on VZW so I'm kind of upset that I'm going to have to replace my phone in a year when I can't see the screen anymore, not to mention a huge hit in the resale value of horribly dusty phone internals.
Anyone else having dust problems or should I try to contact Google?
Thanks all.
Click to expand...
Click to collapse
I definitely think you should try to contact google or the case manufacturer if it claims dust protection.
exad said:
I definitely think you should try to contact google or the case manufacturer if it claims dust protection.
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Just as a follow-up to this..
I contacted Google about the dust issue, which has since gotten worse, and I just received an RMA number today.
They want me to factory reset and send the device in and they are (I'm assuming) just going to replace it with a new one.
I explained that I ordered the phone from someone else who had originally ordered it directly from Google.
They also confirmed I will be receiving a Google version of the phone (unlockable BL) and not a Verizon (Locked BL) version (Unlockable like the one I have)
I was told that the phone is "dust resistant" and that this is seemed strange to them, especially being that the phone is less than 2 months old. They actually specifically said "[they] were glad brought this issue to their attention" which kind of makes me think perhaps there is/was something weird with production on some batches?
Next I'll be buying a new case which boasts "Water & Dust Proof" and hoping that it's not incredibly bulky and has muffled audio as many dust/water-proof cases experience.
If anyone else experiences dust buildup under the digitizer, I highly recommend contacting Google and getting your device repaired/replaced. They included a pre-paid postage label and everything so its quite a painless procedure, outside of having to switch back to my S5 for a week or so.
Just my two cents since you're going to be looking for a new case. I've had mine in an OtterBox commuter case since the day I bought it and have had no issues with dust or damage. I use mine as a flashlight for attic/basement crawls as well as toss it in drywall dust piles constantly. I'm pretty hard on it and I've had zero issues. It's not as slim as I'd like of a case but it's not too bulky and seems to protect pretty good.
fritzgerald said:
Just my two cents since you're going to be looking for a new case. I've had mine in an OtterBox commuter case since the day I bought it and have had no issues with dust or damage. I use mine as a flashlight for attic/basement crawls as well as toss it in drywall dust piles constantly. I'm pretty hard on it and I've had zero issues. It's not as slim as I'd like of a case but it's not too bulky and seems to protect pretty good.
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Perfect! Thanks for the recommendation. I'll see what I can find online. I have a few days before my new phone will be here so I will get one ordered so I can get my phone back in a case as soon as it arrives.
Do you also have a standalone screen protector on yours or does the OtterBox provide a built-in screen protector?
jake5253 said:
Perfect! Thanks for the recommendation. I'll see what I can find online. I have a few days before my new phone will be here so I will get one ordered so I can get my phone back in a case as soon as it arrives.
Do you also have a standalone screen protector on yours or does the OtterBox provide a built-in screen protector?
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The defender comes with a screen protector but the case is huge. The commuter does not come with one. I used one of those tempered glass protectors for about a day but didn't like how the edges didn't stick fully down so I took it off and have been running naked since about November and no noticable scratches. If you have a Verizon store close by they should stock the commuter.

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