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[Q] Hi Xperia Arc S problem

Hi guys.
Basically my problem is, today I was getting my MOT done, waiting around. Was using my phone to text, it was working fine.
Put my phone in my empty pocket, 2 minutes later, felt it vibrate and noticed I had a call coming in, but also the screen had a hairline Y shaped crack in it on the inside at the bottom.
No drops, knocks or nothing and its in a protective silicone case. I'm now having to basically hope that Sony believe me and let me know if its warranty repairable other than this its £50 - £60 charge for something that I did not do. Assuming they accuse me of dropping it.
Ive checked the net and it seems im not the only one this has happened to (albeit on other types of phones too).
Its only 4 months old from new, its a PAYG phone and had no insurance eek: I know).
What ground to I have to stand on if any at all ?

Bumped - Any ideas people ?
Has this ever happened to you guys ?

Your best bet on getting information is by asking here instead.
http://forum.xda-developers.com/showthread.php?t=1144774

Riyal said:
Your best bet on getting information is by asking here instead.
http://forum.xda-developers.com/showthread.php?t=1144774
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Thats more in reference to the exterior housing cracking, where as mine is the inside screen with zero exterior damage. But I suppose I see your point. Maybe someone has the same problem there due to heat....

If it's internal damage I don't see any reason for sony to reject your warranty. AFAIK if it was due to user mishandling then an exterior damage would be done before interior damages happen.

Riyal said:
If it's internal damage I don't see any reason for sony to reject your warranty. AFAIK if it was due to user mishandling then an exterior damage would be done before interior damages happen.
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Thanks man, this is my view on it too. Although I imagine it wont be sony's.
The phone is only 4 months old and there is the general wear and tea on the case,the odd mark where its in and out the pocket and some scratches on the screen protector. But apart from that its immaculate. There is no significant damage on the case that would suggest It smashed of the ground.
If they tell me its broke because its been in my pocket then.... well, who doesn't put their phone in their pocket ?
As i say, its internal, screen has hairline crack inside, and went black at the bottom and also, unless I pressed the screen it just remained black.

Xperia23 said:
Thanks man, this is my view on it too. Although I imagine it wont be sony's.
The phone is only 4 months old and there is the general wear and tea on the case,the odd mark where its in and out the pocket and some scratches on the screen protector. But apart from that its immaculate. There is no significant damage on the case that would suggest It smashed of the ground.
If they tell me its broke because its been in my pocket then.... well, who doesn't put their phone in their pocket ?
As i say, its internal, screen has hairline crack inside, and went black at the bottom and also, unless I pressed the screen it just remained black.
Click to expand...
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Just thought id Update... Sony fixed it for free for me. Support I received was amazing TBF. New screen and its working good as new.

Self cracking screen?

Hi,
Last weekend, the front of my Z3 developed a hairline crack across the front while it was in my pocket.
I used it at the shops, put it in my pocket, walked home (5 mins) and took it out, and noticed it had what I thought was a scratch on the front. I wasnt bothered as it has a screen protector.
When i tried to use it, the touch screen was unresponsive, and when i turned it slightly sideways it became apparent there was a hairline crack in the glass.
The phone is in /perfect/ condition. Not a mark on it.
It seems from some googling that this is a common problem.
Took it into Car Phone Warehouse today, and they are sending it off to Sony to see if they will repair it. The Geek Squad guy said his did the same.
Sods law that this happens just as the Lollipop release finally happens /
Anyway, will update when I hear back from them as to if they are gonna fix it
George

I dont know for you. But i used mine as car GPS navigation for 6 hours directly exposed to sun and it was really HOT. Dont have a single mark on it.
Also i wear few jeans which have tight pockets, and it didnt made damage.
Maybe you were just out of luck, or you just saw it in that moment.

Its up in the air as to the cause of the mysterious xperia cracking. Some say its thermal, some say its a chemical pollutant in the screen. Hopefully sony will do the right thing and fix it for me.
I dont think its thermal in this case - the only temperature variation it got between fine and cracked was body temperature vs. uk april indoor temp which is basically no difference. It survived winter in the north of england OK

ripnetuk said:
Its up in the air as to the cause of the mysterious xperia cracking. Some say its thermal, some say its a chemical pollutant in the screen. Hopefully sony will do the right thing and fix it for me.
I dont think its thermal in this case - the only temperature variation it got between fine and cracked was body temperature vs. uk april indoor temp which is basically no difference. It survived winter in the north of england OK
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Maybe just a bad luck. I hope you will fix it and enjoy as soon as possible. Because since i bought this phone, i dont have anything against it.

same happened to mine.
Just by carrying it in jacket. Now the screen has a hairline upside down and sensitivity in the screen is lost, except for the upper left side, so useless.
Any more people with issues like this?

daniel_fm said:
same happened to mine.
Just by carrying it in jacket. Now the screen has a hairline upside down and sensitivity in the screen is lost, except for the upper left side, so useless.
Any more people with issues like this?
Click to expand...
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Maybe you want to take out your keys, next time you throw it in your jacket.

TheTeslaCoil said:
Maybe you want to take out your keys, next time you throw it in your jacket.
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keys never go in that pocket, that would be very unconfortable to reach. Keys would do screen scratches though, and I have none, a perfect shiny screen, just with a long hairline upside down.
When I get my fixed screen I will certainly use one of those plastic screen protectors.

daniel_fm said:
keys never go in that pocket, that would be very unconfortable to reach. Keys would do screen scratches though, and I have none, a perfect shiny screen, just with a long hairline upside down.
When I get my fixed screen I will certainly use one of those plastic screen protectors.
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Plastic? Use a tempered glass one.
And a case.

TheTeslaCoil said:
Maybe you want to take out your keys, next time you throw it in your jacket.
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You had to be that guy, the denier, the corporate defender. Self cracking screens do happen.
Happened to my Z2 which Sony repaired under warranty. They wouldn't do that if they weren't responsible. In my experience any singular cracks like those seen on my handset will be accepted by Sony for repair. Any spider web cracks they won't as thats consistent with impact damage.
My Z3 has tempered glass front and skin applied to the rear. I also have insurance covering damaged screens with a reasonable excess if required. I would not advise anyone to buy an Xperia Z device without also doing so.
https://plus.google.com/+StuBlakeley/posts/3YrjLU9ByHa
https://plus.google.com/+StuBlakeley/posts/BDbBLtbrA7P
http://www.xperiablog.net/2014/05/3...peria-z1-cracking-screen-issue-sony-responds/

SB13X said:
You had to be that guy, the denier, the corporate defender. Self cracking screens do happen.
Happened to my Z2 which Sony repaired under warranty. They wouldn't do that if they weren't responsible. In my experience any singular cracks like those seen on my handset will be accepted by Sony for repair. Any spider web cracks they won't as thats consistent with impact damage.
My Z3 has tempered glass front and skin applied to the rear. I also have insurance covering damaged screens with a reasonable excess if required. I would not advise anyone to buy an Xperia Z device without also doing so.
https://plus.google.com/+StuBlakeley/posts/3YrjLU9ByHa
https://plus.google.com/+StuBlakeley/posts/BDbBLtbrA7P
http://www.xperiablog.net/2014/05/3...peria-z1-cracking-screen-issue-sony-responds/
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There are people with the same problem that you, and warranty did not covered it, so...be careful next time with your phone.

Not abuse
Mine defo went in a pocket by itself (keys in same pocket ? Obvious bad idea). I also had screen protector that came in box with phone and after market silicone case.

TheTeslaCoil said:
There are people with the same problem that you, and warranty did not covered it, so...be careful next time with your phone.
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Yes because thanks to people willing to keep siding with the corporate profit makers over their fellow consumers and the lack of willingness for major tech news and mainstream media outlets to cover this properly and apply relevant pressure to Sony means that many of the people I've read about being refused service are from outside countries such as the UK with weighty consumer protection laws. Thankfully with shows run like Watchdog on the BBC and other consumer champions we have more luck fighting this.
I believe consumers who can show pictures of their phones with the hairline cracks over Sony. I know who has most to lose.

SB13X said:
Yes because thanks to people willing to keep siding with the corporate profit makers over their fellow consumers and the lack of willingness for major tech news and mainstream media outlets to cover this properly and apply relevant pressure to Sony means that many of the people I've read about being refused service are from outside countries such as the UK with weighty consumer protection laws. Thankfully with shows run like Watchdog on the BBC and other consumer champions we have more luck fighting this.
I believe consumers who can show pictures of their phones with the hairline cracks over Sony. I know who has most to lose.
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But how can you prove you didn' t dropped it?

TheTeslaCoil said:
But how can you prove you didn' t dropped it?
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I don't have to prove I didn't drop it, seeing as it broke a mere 6 weeks into ownership.
Consumer Rights
http://www.tradingstandards.gov.uk/cgi-bin/brighton-hove/con1item.cgi?file=*adv0043-1011.txt
If you have accepted the goods and are seeking repair or replacement within the first six months after purchase, it is for THE TRADER to prove that the goods conformed to the contract (were not faulty) at the time they were sold to you. If you are claiming repair or replacement more than six months after purchase, the burden of proof is back to YOU, the consumer.
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It is up to them to prove I had, hairline cracks don't do that on impact damaged screens. Spider webbing occurs on smashed impact damaged screens.

SB13X said:
I don't have to prove I didn't drop it, seeing as it broke a mere 6 weeks into ownership.
Consumer Rights
http://www.tradingstandards.gov.uk/cgi-bin/brighton-hove/con1item.cgi?file=*adv0043-1011.txt
It is up to them to prove I had, hairline cracks don't do that on impact damaged screens. Spider webbing occurs on smashed impact damaged screens.
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Ok, useful post for everybody.
It' s always good to know your rights.

That's bad luck man, sorry to hear it.
Yeah most people that are regular XDA users take good care of their devices, so I don't doubt for a second this is due to some manufacturing defect.
I am curious though to everyone this has happened to:
Were you using stamina mode by any chance?
Was it hot outside that day, or exposed to heat regularly?
Did you have your screen set on automatic brightness?
Did you test the phone for water proofing?
I'm just asking this because I'm wondering if heat and/or pressure played a factor.
Regardless, it's definitely Sony's responsibility to repair/replace the device free of charge.

They Fixed It
PLeased to report that I put it into Car Phone Warehouse for repair, and they sent it to Sony, who fixed it for free (and flashed Lollipop to boot!).
Very happy, and very happy I have my SD card back (due to Lollipop)
What were google thinking hobbling it like that in KK?
George

Nice congrats on getting good customer service and your phone back. [emoji4]
KitKat was actually released as a "security only" update. Google implemented SD card restrictions with the KitKat update after scrutiny over it's "lax" security by people such as Phil Schiller (Apple marketing exec) and others. This scrutiny had a snowball effect which eventually led to the SD card frustration we've all dealt with on KitKat.
While the Lollipop update addresses some of these frustrations, it is FAR from perfect and still causes problems for many users.
Following the locked bootloader rooting guide by G-Face (so you can keep your DRM keys) and then running SDFix from the Play Store, resolves all issues resulting from the SD card access issue (for both KitKat and Lollipop).

SD Card access is perfect now..
Cheers
IMHO SD card access is perfect in Lollipop (apart from needing specific support - would be nice to externally say " I want obscure program X that isnt lollipop aware (eg. rsync in my case) to have access, but what is have allows dropsync and ES File explorer access, which is good enough for me...
Im scared to root phones now, since a lot of companies deny warranty if that is done. Illegal or no in the EU its a fight i dont have time to have...
cheers
g

Got bitten tonight
Went out to eat with my family this evening, as we were leaving, I tried to unlock my phone to check email, but the touch screen was non-responsive. After closer inspection I discovered several hairline cracks on the screen. What's really odd is the phone was fine when we sat at the table, evening doing a quick search for my father in law. I put the phone in my front pocket by itself. 30 minutes later the screen was cracked., I'm hoping T-Mobile or Sony will help me out, otherwise I'm done with both.

Screen already cracked :(

Hasn't even been 2 weeks and the screen cracked. I have had an Incipio Dual Pro case on it since I got the phone. Today I dropped it literally 2 feet from the ground and it wasn't a hard fall and the screen cracked. I am beyond disappointed. In 15 years of phones I have never cracked a screen. Anyone have any ideas? Is it possible to replace a screen on this? Thanks in advance!

markanthonyjohn said:
Hasn't even been 2 weeks and the screen cracked. I have had an Incipio Dual Pro case on it since I got the phone. Today I dropped it literally 2 feet from the ground and it wasn't a hard fall and the screen cracked. I am beyond disappointed. In 15 years of phones I have never cracked a screen. Anyone have any ideas? Is it possible to replace a screen on this? Thanks in advance!
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Did you have a screen protector on it?
Sent from my SM-N910V using XDA Free mobile app

Android_Fr3ak said:
Did you have a screen protector on it?
Sent from my SM-N910V using XDA Free mobile app
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Unfortunately, no. I have never used them before and never needed to (I have dropped phones before and never had any issues with the screen). I guess I will be using them going forward if I get another Note.....

I've seen plenty of phones that had cracked screens worth screen protectors. Personally, I don't think they prevent screen cracks at all... Scratches, yes, cracks, no.

I'd call samsung and find out what your options are. Obviously you're going to pay some money if its not covered under insurance, but with a 800$ phone, it would be worth paying to get fixed in my opinion. Around where I live there are places in the mall that would repair broken screens, but given how new this phone is it may be difficult to find a place like that with a high quality repair.
I haven't received my case in the mail yet, but the phone feels so damn nice it's a shame to have to cover it up.
Honestly if this is your first time in 15 years of owning phones to have a cracked screen, I'd say thats a fantastic record and you shouldn't feel too bad. Everyone has had a cracked screen at one point or another. Just get it repaired. There is no way you'd want to go on using the phone for a year or longer with a cracked screen, given how nice this phone is.
My suggestion for a case is to get one of the ones that wrap all the way around the phone with the front cover flip. They are not as convenient obviously, but in my opinion they are the ONLY cases that offer real screen protection. Back-only cases or even plastic/glass covers over the screen are simply not shock resistant enough if the screen manages to hit the ground first. Even back-only cases with raised bezels around the screen won't do you any good if the screen lands on an uneven surface (like rough pavement) because all it takes is one rock near the middle of the screen to destroy it after a drop.
Have samsung repair it if possible, and stick to a flip case for protection all the way around the phone, including the screen. I've had a lot of phones get cracks,scratches or dents ever since I moved to touch screen phones, and the only one I managed to keep for over a year without any damage was my HTC ONE MAX with one of the flip style cases like I mentioned. They can be a little bit of a pain to get use to at first, especially when wanting to take pictures with the camera, but the added protection over the screen is worth it in the long run in my opinion. That or invest in insurance, because this phone has glass all over it and is basically guaranteed to get some damage/cracks if it's ever dropped.

markanthonyjohn said:
Hasn't even been 2 weeks and the screen cracked. I have had an Incipio Dual Pro case on it since I got the phone. Today I dropped it literally 2 feet from the ground and it wasn't a hard fall and the screen cracked. I am beyond disappointed. In 15 years of phones I have never cracked a screen. Anyone have any ideas? Is it possible to replace a screen on this? Thanks in advance!
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High on android guy on YouTube he does videos on how to replace screens yourself much cheaper. Look him up may be an option.
Sent from my SM-N900V using XDA Free mobile app

His name is max lee high on android is his website ect. He is very good at taking apart phones putting them together. Good luck.
Sent from my SM-N900V using XDA Free mobile app

Of course you can. There are many video guides on YouTube. For samsung galaxy note 5 screen replacement part you can check at www.hcqs.com.cn.

So did you get the cracked screen fixed? Was it only the glass or the whole screen which needed fixing?
Sent from my SM-G928F using Tapatalk

Dang, sorry to hear that. Hopefully you can find a suitable solution

Repairing your own phone can be about more than just the money!
Repairing your own phone can be about more than just the money!
I dropped my phone and cracked the screen. I sent it to Samsung for repair. When I got it back, a week later, the left side of the home button was failing to work about 10-25% of the time. I sent it back to Samsung and the replaced the screen/LCD once again. They sent it back to via UPS on the 11-17-2015. Then it was into the New Orleans terminal on 11-18-2015 and scheduled for delivery on Thursday th 19th. It wasn't delivered. I contact UPS on Friday the 20th and was told to contact the Shipper (Samsung). I contacted Samsung and was told they would file a claim with UPS and would have the issue resolved within 8 days!! I asked the service rep why in the world would they not just go ahead and supply me with another phone? He said their protocol required them to file the claim with UPS and they wait for the UPS investigation into the missing package to be completed. I asked him had he ever heard of an investigation into a missing phone shipment result in the phone being found. He absolutely would not answer that question!!
I really, really wish I would have replaced the screen myself now!!!!! At this point I've been without my NEW Note 5 for 7days - first repair, 7 more day's - second repair and 4 days, and counting, lost/stolen during shipment. Luckily I did not sell my Note 3 after purchasing the Note 5.
Lesson learned.

the same thing happened to me yesterday. my note 5 is just 3 weeks old and it fell just about a foot above the ground; the fall wasn't that hard. i thought it wont damage the phone but when i checked, the display got this curvy like lines so i restarted the phone but the same still appeared. i checked the other parts like the camera, the sensors etc and they were all working. so i turned the phone off. after a few mins, i needed to use the internet so i turned my phone back on. i noticed a purple color developed on the top left part of the screen so i turned the screen off. after 30 mins, the purple color had already spread on different parts of the screen. now, the entire screen is covered with this purple color. i know the damage is with the LCD but its kinda weird because the screen didn't get any cracks neither were there any dents on the phone which means that the fall was not that hard. my s3 suffered worse falls and it is still alive and kicking. note 5 is for sure a very fragile phone.

Note 5 isn't any more fragile than any other phone - you just had bad luck.
For example, I've dropped my note 5 once with no case, and 2x with a thin tpu case from 4 feet to a tile floor each time and no damage.
It is purely luck on how it lands.
Sent from my XT1585 using Tapatalk

i cracked my note 5 screen it was fully charged after a week it runned out off charge when i try charging it doesnt notify if its charging. my question is is it because of the screen of has the charging port also been affected

Crack in the speaker seal

I just discovered i have a small crack in the upper speaker seal. Never damaged my phone, rarely use it, rarely take it outside, can't get a case. Contacted motorola customer service. Too late to return, moto sent generic RMA email. Phone works, no problems, still looks new. I don't want to RMA because of my prior experience with another company. Brand new item returned back to me scratched and cosmetically damaged(ASUS). I ended up shipping 4 times before the company finally sent me a new one. Never dealt with motorola. Don't know what to expect. Asked customer service if the crack affects water resistance. They had to forward my question somewhere or just giving me the runaround. Been over a week, still waiting for the answer. There's a similar case on moto forum. Looks like that phone came broken out of the box. If the seal is so fragile why even bother making something like this? I hate to RMA a brand new phone. Will think twice next time before buying moto.

If it has torn though so there is an open gap exposing the inside components then yes its not waterproof anymore. You won't get a new device, so your best bet is to send it into repairs which you will have to pay for.

MahaDEVELOPER said:
If it has torn though so there is an open gap exposing the inside components then yes its not waterproof anymore. You won't get a new device, so your best bet is to send it into repairs which you will have to pay for.
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Its a small crack, nothing is exposed. Its so tiny i never noticed it probably arrived like this from china. I didn't damage the phone, never dropped it, never inserted anything into the opening to cause the crack, so i'm not paying for anything. Not even sure if it needs to be serviced and motorola will probably never tell me, so i'll stick to other non IPX rated models and brands that i trust.

I had the same problem, flipkart(india) replaced me with new phone! Give it a try!

Thread cleaned!
There is no need for the abuse, drug talk or OT that is happening in this thread.
Keep it on topic.
Forum moderator,
matt4321

I'm getting my moto replaced. Still upset the speaker seal is so thin and fragile. If dust gets inside it'll be a pain to clean. Looking into adhesive mesh to put over screen protector on top and bottom.

guest_2011 said:
I'm getting my moto replaced. Still upset the speaker seal is so thin and fragile. If dust gets inside it'll be a pain to clean. Looking into adhesive mesh to put over screen protector on top and bottom.
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do like someone suggested in the other thread and rinse it with water in the future. It never occurred to me, because I have never been able to rinse a phone with water until this one, but it's a much safer bet than trying to get something in there to clean it, considering the damn thing is made out of dust.

1 drop = completely dead touchscreen

One of my clients just informed me that a crack on the top left of the touchscreen of his S7 Edge caused the entire touchscreen to be completely inoperable. The entire screen was flickering like crazy. BE WARNED. I have not heard of anything like this before. Touchscreens are usually usable even if the entire screen is cracked.
Sent from my iPhone using Tapatalk

Duh...

It all depends onthe way the phone falls. There are no proven examples that screen A will always survive because iti s only cracked a little and screen B will go dead at whatever conditions. Only probability and nothing else.

Lol sent from iphone.

Mines dropped and cracked on the back and a slight crack in the corner. touchscreen still works fine ... no worries tho my insurance phone will be here tomorrow yay ???

This is not an invite for personal stories of successful drops. I am bringing up a potential issue that people with this phone might not be fully aware of.
Sent from my iPhone using Tapatalk

wtf hahah .

oplix said:
This is not an invite for personal stories of successful drops. I am bringing up a potential issue that people with this phone might not be fully aware of.
Sent from my iPhone using Tapatalk
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It's possible on any device. Like mentioned above, chances are that the way it dropped (force, speed, angle, etc) damaged the hardware and that the screen crack as nothing to do with it.
All in all, be careful gents, devices aren't indestructible

oplix said:
This is not an invite for personal stories of successful drops. I am bringing up a potential issue that people with this phone might not be fully aware of.
Sent from my iPhone using Tapatalk
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So I guess the moral of the story is, don't drop the phone, Of course nobody ever plans on dropping their phone. But if you are trying to say that if you drop the phone then the screen may break, and if the screen breaks then the touchscreen may fail, that's not news to anyone.

mine drop, still got case on...still work fine....lol

Should be more careful.
I once dropped my s7 edge and only once and it stopped working completely. I'll remember next time I'm 30ft up to secure my phone better. Can't believe 1 drop and my phone won't power on geeez Samsung must be making low quality phones now.I BLAME SAMSUNG
Sent from my SM-G935F using XDA-Developers mobile app

Lol, not every single phone will be exactly the same, and the goes for any and all manufacturers of anything. My first S7 Edge I dropped like 5 times at waist height, a few lower, only a few cracks on the back glass and a few dents on metal edges. Not once did the front glass get scratched or dented thankfully. I ended up exchanging it for a new one since I had GSP and the MFG warranty. Granted I preordered mine and the way Best Buy had to do the GSP plans on those pre orders meant no matter what was wrong with my phone I didn't have to pay for a new one. Got an Otterbox Commuter case and my new ones been flawless I love Samsung. I've already swam with it in a 9 ft pool and no problems since. Granted like I said above, any company who makes anything, even electronics will unfortunately have some that can't take as much abuse since these things are mass produced.

what?
-_-
gotta be carefull than using this phone and don't forget to have an insurance for your phone.

i will be getting mine back from samsung tomorrow sent it in for mic not working when trying to talk on the phone but works ok on speaker phone or blue tooth
the report states they replace the lcd. to fix the mic not working here is a copy of it. also when the back cover was remove some how there was a crack on the back glass and camera glass they wrote it as abuse.WTF new back cover$70.00
Your product was shipped on 7/29/2016 at 5:55 PM EST.
Service Ticket Number: 4136883135
Ship Company: UPS
Tracking Number: 1ZE30
Serial number: 356164072690302
Please view additional information below for more details.
Original Problem:
CALL QUALITY /SOUND - SOUND PROBLEMS - MICROPHONE NOT WORKING
Problem found:
BACK COVER CRACKED - ABUSE - COSMETICS DAMAGE
Solution:
REPLACED COSMETIC - REPLACED LCD

oplix said:
This is not an invite for personal stories of successful drops. I am bringing up a potential issue that people with this phone might not be fully aware of.
Sent from my iPhone using Tapatalk
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Click to collapse
My phone slid off a table that was maybe 4 ft high and caught one of the stabilizing bars (that connect table legs) on the way down. Entire screen cracked, mad flickering.
This is a very delicate phone. I have dropped smartphones before (without a case) and this is the first one in my history (starting with the original iPhone!) that got any serious damage from a fall. The other three people I know who own an S7e all cracked theirs in the first 3-4 months too. A case is a definite must.

As someone that works in this field, I lol'd. Its usable if you didnt crack the LCD or Digitizer. For simplicity sake lets say there are three layers, the glass your finger touch, the digitizer right under it, then the LCD. You crack either of the bottom 2 layers, you got a non-working phone. You crack the top glass, put something like tape or tempered glass over it, it'll work just fine.

me 2.. I will pay around 300 euro.

Your phone drop dead,?

You guys are also talking about dropping glass phones. Sure it's technically a plastic glass composite material, but they will crack with enough force. Like I said above, I dropped my first one like 5 times without a case and only got a few cracks on the back glass, the front has hit the ground at waist height several times and it never cracked which really surprised me that the back cracked but not the front. I definitely would get a case. The Otterbox Commuter case is really nice because it's tough but still slim enough for easy entry and removal of your pocket. And yes insurance plans like Best Buy's GSP is definitely a must for this price point.

Same happened to mine, a couple of low drops (1 bounce) with no external damage.
The display turned green and eventually died.
From the way the support centre answered, it seems that they have high numbers of this problem.