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[Q] Hi Xperia Arc S problem

Hi guys.
Basically my problem is, today I was getting my MOT done, waiting around. Was using my phone to text, it was working fine.
Put my phone in my empty pocket, 2 minutes later, felt it vibrate and noticed I had a call coming in, but also the screen had a hairline Y shaped crack in it on the inside at the bottom.
No drops, knocks or nothing and its in a protective silicone case. I'm now having to basically hope that Sony believe me and let me know if its warranty repairable other than this its £50 - £60 charge for something that I did not do. Assuming they accuse me of dropping it.
Ive checked the net and it seems im not the only one this has happened to (albeit on other types of phones too).
Its only 4 months old from new, its a PAYG phone and had no insurance eek: I know).
What ground to I have to stand on if any at all ?

Bumped - Any ideas people ?
Has this ever happened to you guys ?

Your best bet on getting information is by asking here instead.
http://forum.xda-developers.com/showthread.php?t=1144774

Riyal said:
Your best bet on getting information is by asking here instead.
http://forum.xda-developers.com/showthread.php?t=1144774
Click to expand...
Click to collapse
Thats more in reference to the exterior housing cracking, where as mine is the inside screen with zero exterior damage. But I suppose I see your point. Maybe someone has the same problem there due to heat....

If it's internal damage I don't see any reason for sony to reject your warranty. AFAIK if it was due to user mishandling then an exterior damage would be done before interior damages happen.

Riyal said:
If it's internal damage I don't see any reason for sony to reject your warranty. AFAIK if it was due to user mishandling then an exterior damage would be done before interior damages happen.
Click to expand...
Click to collapse
Thanks man, this is my view on it too. Although I imagine it wont be sony's.
The phone is only 4 months old and there is the general wear and tea on the case,the odd mark where its in and out the pocket and some scratches on the screen protector. But apart from that its immaculate. There is no significant damage on the case that would suggest It smashed of the ground.
If they tell me its broke because its been in my pocket then.... well, who doesn't put their phone in their pocket ?
As i say, its internal, screen has hairline crack inside, and went black at the bottom and also, unless I pressed the screen it just remained black.

Xperia23 said:
Thanks man, this is my view on it too. Although I imagine it wont be sony's.
The phone is only 4 months old and there is the general wear and tea on the case,the odd mark where its in and out the pocket and some scratches on the screen protector. But apart from that its immaculate. There is no significant damage on the case that would suggest It smashed of the ground.
If they tell me its broke because its been in my pocket then.... well, who doesn't put their phone in their pocket ?
As i say, its internal, screen has hairline crack inside, and went black at the bottom and also, unless I pressed the screen it just remained black.
Click to expand...
Click to collapse
Just thought id Update... Sony fixed it for free for me. Support I received was amazing TBF. New screen and its working good as new.

Hairline crack on the side of the phone

I purchased my White 32BG N5 on the 31st of October, probably the very first batch. It has always been in a case. Yesterday I took it out to clean out the sides from dust as the case is a pretty thick one and the openings allow dust to get in. I noticed a hairline crash that goes from the SIM tray opening to the screen. I called up Google Support and they advised that physical issues with the phone are not covered under the warranty, the same thing was told to me by a supervisor.
I then reached out to LG Support, they advised that I have to ship the phone in and pay for shipping, and be without a phone for up to 7 days.
See attached image of the crack and let me know if you have any suggestions or heard about this issue. I am fraint that more and more crash are going to show up on this phone now.

It was probably stress crack. Case or not any stress to the phone can cause it to crack since it's plastic. Just my opinion.
Sent from my Nexus 5 using xda app-developers app

Nocturnal86 said:
It was probably stress crack. Case or not any stress to the phone can cause it to crack since it's plastic. Just my opinion.
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
Yeah this happens. A bit of torsion and it's cracked
Sent from my Nexus 5 using Tapatalk

Removing cases can be rough. Is your phone bent at all?
Sent from my Nexus 5 using Tapatalk

Nexus 5 Side cracked
bblzd said:
Removing cases can be rough. Is your phone bent at all?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
not at all. the case im using is from casology
http://www.amazon.com/Caseology-Goo...=1397520186&sr=8-6&keywords=caseology+nexus+5
it comes on and off really easy.

Nocturnal86 said:
It was probably stress crack. Case or not any stress to the phone can cause it to crack since it's plastic. Just my opinion.
Sent from my Nexus 5 using xda app-developers app
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You would think that this type of issue would be covered under warranty

coolmaster121 said:
You would think that this type of issue would be covered under warranty
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Click to collapse
No why would it be? Stress cracks are caused by external stress to whatever was cracked like putting it in tight pockets for to long or sitting on it on accident or trying to take it out of a tight case and using to much force etc.. And warranty only covers defects with the internals or manufacturing. If you would have caught that crack the day you bought it you might have gotten them to replace it since it was same day but after so much time physical damage is usually user caused.

Nocturnal86 said:
No why would it be? Stress cracks are caused by external stress to whatever was cracked like putting it in tight pockets for to long or sitting on it on accident or trying to take it out of a tight case and using to much force etc.. And warranty only covers defects with the internals or manufacturing. If you would have caught that crack the day you bought it you might have gotten them to replace it since it was same day but after so much time physical damage is usually user caused.
Click to expand...
Click to collapse
Usually electronic devices such as cellphones are made with regular usage in mind. Like having the phone in your pocket, putting a case on and off. If the phone is unable to handle the stress of everyday use that would mean that there is something wrong with it.
I had the Galaxy Nexus for about 2 years, the Nexus S for 1 year with the same type of usage if not heavier and never had issues with "stress cracks"
I did own an iPhone 3GS and that also had similar type of cracks, all over the body of the phone. It was replaced btw, out of warranty too.
Also the term "stress cracks" usually refers to something that is created and then needs to settle in. Such as a foundation of a house. This is not the case for smart phone devices. Plastic housing does not need to settle in.
I looked up the warranty for the phone. On the first page of the warranty details (page 16 of the doc) this is what they say:
4. The external housing and cosmetic parts shall be free of defects at the time of shipment and, therefore, shall not be covered under these limited warranty terms.
http://www.lg.com/us/support/products/documents/Nexus5_SafetyAndWarranty_USG_Print_V1.0_130917.pdf
So I guess they dont care if the phone starts cracking on it's own, or there are other cosmetic issues with the device. That is kind of sad...

coolmaster121 said:
Usually electronic devices such as cellphones are made with regular usage in mind. Like having the phone in your pocket, putting a case on and off. If the phone is unable to handle the stress of everyday use that would mean that there is something wrong with it.
I had the Galaxy Nexus for about 2 years, the Nexus S for 1 year with the same type of usage if not heavier and never had issues with "stress cracks"
I did own an iPhone 3GS and that also had similar type of cracks, all over the body of the phone. It was replaced btw, out of warranty too.
Also the term "stress cracks" usually refers to something that is created and then needs to settle in. Such as a foundation of a house. This is not the case for smart phone devices. Plastic housing does not need to settle in.
I looked up the warranty for the phone. On the first page of the warranty details (page 16 of the doc) this is what they say:
4. The external housing and cosmetic parts shall be free of defects at the time of shipment and, therefore, shall not be covered under these limited warranty terms.
http://www.lg.com/us/support/products/documents/Nexus5_SafetyAndWarranty_USG_Print_V1.0_130917.pdf
So I guess they dont care if the phone starts cracking on it's own, or there are other cosmetic issues with the device. That is kind of sad...
Click to expand...
Click to collapse
You cracked the phone yourself mate. Maybe by sitting down with the phone in your pocket.
Verstuurd vanaf mijn Nexus 5 met Tapatalk

coolmaster121 said:
I purchased my White 32BG N5 on the 31st of October, probably the very first batch. It has always been in a case. Yesterday I took it out to clean out the sides from dust as the case is a pretty thick one and the openings allow dust to get in. I noticed a hairline crash that goes from the SIM tray opening to the screen. I called up Google Support and they advised that physical issues with the phone are not covered under the warranty, the same thing was told to me by a supervisor.
I then reached out to LG Support, they advised that I have to ship the phone in and pay for shipping, and be without a phone for up to 7 days.
See attached image of the crack and let me know if you have any suggestions or heard about this issue. I am fraint that more and more crash are going to show up on this phone now.
Click to expand...
Click to collapse
Same here.. Same Model too. I have a hard shell case that I have been using.. I took it off yesterday to make sure there was no dust buildup, and noticed the crack. Same hairline crack from sim card to screen.

gee2012 said:
You cracked the phone yourself mate. Maybe by sitting down with the phone in your pocket.
Verstuurd vanaf mijn Nexus 5 met Tapatalk
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Click to collapse
How could I crack the side of the phone like that by sitting on the phone?
1. The screen would crack
2. Both sides would crack
3. The crack would be all the way down the side. But it only goes to the sim entrance.
Also, never put the phone in my back pocket, its way too bulky with the case one it.
And, there is another person with a hardshell case who just added that they have the same issue on a White Nexus 5.
PS "Mate"? I'm an adult, if I screw up i take the responsibility, but if the stuff that I pay for has a defect I expect the party providing support to take care of the issue.
Also, if you purchased the N5 at the Google Play store, here is the info about getting support for your phone:
To obtain customer support for your mobile phone purchased from the Google Play Store, contact Google Nexus Support on http://support.google.com/nexus, or at 1-855-836-3987.
Ref: http://www.lg.com/us/support-mobile/lg-LGD820

bmfv said:
Same here.. Same Model too. I have a hard shell case that I have been using.. I took it off yesterday to make sure there was no dust buildup, and noticed the crack. Same hairline crack from sim card to screen.
Click to expand...
Click to collapse
Contact Google and see what they say about this issue.
To obtain customer support for your mobile phone purchased from the Google Play Store, contact Google Nexus Support on http://support.google.com/nexus, or at 1-855-836-3987.
http://www.lg.com/us/support-mobile/lg-LGD820

gee2012 said:
You cracked the phone yourself mate. Maybe by sitting down with the phone in your pocket.
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Click to collapse
No need to be a **** about it.
I've got the exact same crack on my Nexus. It's never been dropped, never been in a back pocket, and never been subjected to any bending at all. I contacted Google and they told me to contact LG. I've sent LG pictures and I'm waiting for them to get back to me about it.
The fact that we have a number of people reporting the exact same problem points to a defect in the build of the phone itself.
(That's not a crack on the screen in the photo, it's a white dog hair )

hutchy69 said:
No need to be a **** about it.
I've got the exact same crack on my Nexus. It's never been dropped, never been in a back pocket, and never been subjected to any bending at all. I contacted Google and they told me to contact LG. I've sent LG pictures and I'm waiting for them to get back to me about it.
The fact that we have a number of people reporting the exact same problem points to a defect in the build of the phone itself.
(That's not a crack on the screen in the photo, it's a white dog hair )
Click to expand...
Click to collapse
I posted this about 2 days ago, and we have 3 people reporting the same issue.
I have a feeling this is an issue with the white model of the phone only as the plastic that is on the sides of the phone is different then the Black or Red models.
I wish more people with the crack were aware of this post and would comment here with pictures. I am sure that Google would see that there seems to be a trend and start doing something about it. If you guys can share this so people realize that this is a defect, and maybe we can do something about this.

Not just white. Black too. Mine has hairline cracks next to the volume rocker and two next to the sim tray. One of them by the sim try is in nearly the exact same place as Hutchy's.
The cracks along with the peeling letters off the back is making me greatly question the build quality of this device. It seems to be falling apart and it has only been 6 months.

Yes, may be the while glossy plastic sides of the white n5 are not as rigid as the black ones. But I'm sure LG isn't going to do anything about that if few people report it :silly:
The phone can't crack itself. There must have been pressure put on that side while holding on to something (with phone in hand) or may be the case which y'all used was too tight that it split the side when you people applied pressure on it or while it was in a tight pocket. Reasons can be many.
It will be a miracle if LG actually accepted these devices and replaced them(or the casing) free of cost but I sincerely doubt it.
Edit: I know a friend of mine who had a HTC One m7 of which he took utmost care. The phone was in his pocket and while he was walking his thigh hit a corner of a desk. He didn't realize it ATM but when he took out his mobile while he received a call he saw that there was a dent on the back. Obviously he was hell bent on saying that he didn't drop the device nor did he threw it around but suddenly he remembered that time when that desk hit his thigh.
So what I'm saying is that such small things could have been the reason for the hairline cracks on your device.

GldRush98 said:
Not just white. Black too. Mine has hairline cracks next to the volume rocker and two next to the sim tray. One of them by the sim try is in nearly the exact same place as Hutchy's.
The cracks along with the peeling letters off the back is making me greatly question the build quality of this device. It seems to be falling apart and it has only been 6 months.
Click to expand...
Click to collapse
I've got the letters peeling problem too on the White. I just put a skin from Dbrand on the back to cover the lettering.

vin4yak said:
Yes, may be the while glossy plastic sides of the white n5 are not as rigid as the black ones. But I'm sure LG isn't going to do anything about that if few people report it :silly:
The phone can't crack itself. There must have been pressure put on that side while holding on to something (with phone in hand) or may be the case which y'all used was too tight that it split the side when you people applied pressure on it or while it was in a tight pocket. Reasons can be many.
It will be a miracle if LG actually accepted these devices and replaced them(or the casing) free of cost but I sincerely doubt it.
Edit: I know a friend of mine who had a HTC One m7 of which he took utmost care. The phone was in his pocket and while he was walking his thigh hit a corner of a desk. He didn't realize it ATM but when he took out his mobile while he received a call he saw that there was a dent on the back. Obviously he was hell bent on saying that he didn't drop the device nor did he threw it around but suddenly he remembered that time when that desk hit his thigh.
So what I'm saying is that such small things could have been the reason for the hairline cracks on your device.
Click to expand...
Click to collapse
You are comparing a dent on the back of a metal phone to a hairline crack in spots that it would be almost impossible to induce a crack of that nature even if one tried.
1. The case sides are actually pretty loose, I can easily bend them away from the sides, top and bottom of the phone
2. If the phone was hit on something while in a case the case would absorb that impact
2.a. I have seen drop tests of this phone, the screen shatters, the sides stay intact, no cracks. In other drop tests in a case the phone is completely fine, no cracks on the screen or the body. So the statements that removing the phone from the case or the case being too tight are complete BS.
3. LG's Warranty does state that they don't cover cosmetic issues. I know this, I have this info in previous posts. My point is that this is a manufacturing defect, and it should be covered by the manufacturer. I believe there are laws that protect the consumer against this kind of BS.
4. Also, per warranty info, Google is responsible for servicing these devices if they are purchased from the Google Play Store. See my previous posts.
I will make a video of my phone and case and the condition of both when I get home from the office today post it on YouTube and get a link in to this thread.
I do appreciate your feedback though.

Got a response from LG on Twitter:
https://twitter.com/LGUS/status/456181193437110273

After reading this thread I just had to go look. I have one above the Simtray. Not as prominent as you guys, but its there. I still have the tape on the sides in a cruzerlite TPU case. I have noticed myself sitting on the phone sometimes in my pocket jumping in the truck. Will always be in a case not that worried / (OCD) Oh well you should see the N4. The dude I bought that from replaced the battery and didnt take out the sim tray.

[Q] Is the glass on this phone strong?

Hi, im thinking about buying this phone because my Nexus 5 battery is horrible, the Z3 looks so good and the specs are good, however, im seeing lots of people saying that the glass on back or front cracks by itself, can you guys please post if your glass has broke and how long you have owned the phone

I have the original z and Z ultra. Had drop the ZU three times and 7 times on the z.
The ZU has not cracked, but the Z back glass did after falling into concrete, the back glass replacement only cost less that around US30.
Sent from my D6653 using XDA Free mobile app

No, the glass is shocking!
107bird107 said:
Hi, im thinking about buying this phone because my Nexus 5 battery is horrible, the Z3 looks so good and the specs are good, however, im seeing lots of people saying that the glass on back or front cracks by itself, can you guys please post if your glass has broke and how long you have owned the phone
Click to expand...
Click to collapse
had my phone for 4 days, dropped a short distance and it smashed like it'd been hit with a hammer! I definitely wouldn't have bought one if I'd realised! Sony customer experience was AWFUL! They've had the phone longer to fix (by weeks!) than I've had use of it! Back to Iphone for me!

The glass cracking thing is pretty rare and mostly the back glass. I would not worry about that. Its like worrying about the LG G3 cracking near the mic or dust under the M8 front camera module, both of which are also extremely rare. If you dig deep enough you won't be able to buy any phone, including the iPhone 6, which has a high defect replacement/exchange rate at T-Mobile due to the sheer volume of sales of course.

czthompson said:
had my phone for 4 days, dropped a short distance and it smashed like it'd been hit with a hammer! I definitely wouldn't have bought one if I'd realised! Sony customer experience was AWFUL! They've had the phone longer to fix (by weeks!) than I've had use of it! Back to Iphone for me!
Click to expand...
Click to collapse
I got the z3. My wife had the iPhone 6 for about 60 hours, dropped it once and the screen was completely shattered. Shards fell out. Every phone can break when you drop it once.

bump

I've dropped mine onto marble tiles from a metre about 4 times and nothing. The glass is fine. All the haters will say it's going to shatter from heat/cold or blowing on it, but it's nonsense.
This phone has a lot more to worry about than cracking. That's one thing I know will not happen.

Seems like the front and back glass are not from 1 manufacturer. Had my phone for a month and noticed several scratches at the back. I think i got this when i put the phone on the laboratory table which was made of ceramic tiles. I carelessly put it and drag it (short distance only) trusting that the glass is strong. The front is pretty strong.dropped the phone several times from my bed to the floor with it's face down and no scratches on the front
Sent from my D6633 using XDA Free mobile app

Yeah, within a week I've already gotten scratches on the back. The front is fine though.
Sent from my Z3

People saying that the front or back cracks by itself and then the screen does not work

107bird107 said:
People saying that the front or back cracks by itself and then the screen does not work
Click to expand...
Click to collapse
People are saying that an omnipotent man sent his son to earth to save us from eternal pain

My front screen is fine. Back cracked on its own a few days after getting it. Got some deep scratchs on the back from sand on table at beach today and general scuff marks from everyday usage. Front is fine; no scratches or anything
Cracks don't seem to be too common though

Slipped off my bed and landed on a plate, back glass cracked from top to bottom, left to right. I only had it for a couple weeks.
Sent from my D6603 using XDA Free mobile app

Does anyone know how much it costs Sony to replace it? They won't say onnthe phone.

Yeah they won't until they see it just in case there is more than meets the eye. LG did the same to me when I dropped my G2 and screen shattered.
Back on topic, the back can be purchased for between $20-30 so at local repair shop it shouldn't cost more than $40-50 if you want some one to repair it for you.
If you want to do it yourself you will need a heat gun to loosen the glue and a suction cup or guitar pick etc to take out the back panel, also you would need to have glue to put the new one in. I forgot to mention, you have to detach the NFC pad from old panel and put it on the new one.
You better just give it to some one to repair it for $40-50 if you are not willing to do the above.

abhinav.tella said:
Yeah they won't until they see it just in case there is more than meets the eye. LG did the same to me when I dropped my G2 and screen shattered.
Back on topic, the back can be purchased for between $20-30 so at local repair shop it shouldn't cost more than $40-50 if you want some one to repair it for you.
If you want to do it yourself you will need a heat gun to loosen the glue and a suction cup or guitar pick etc to take out the back panel, also you would need to have glue to put the new one in. I forgot to mention, you have to detach the NFC pad from old panel and put it on the new one.
You better just give it to some one to repair it for $40-50 if you are not willing to do the above.
Click to expand...
Click to collapse
I am more than comfortable doing it myself. I did it on my Z. I have everything I need including guitar picks. Everything I find basically says that you can't guarantee a water tight case with aftermarket backs. Also if Sony does it, it's water proof again. I just don't know what to expect....$50......$100.....200. If it's a ton than I won't even bother sending it in to find out. I'm wondering if anyone has ever sent in a Z series for back glass?

If you search the forum, I recall someone had it done for $40-50 if I am not mistaken. It will definately will not cost $100, your pushing into display/digitizer assembly territory at that price.

I've had my phone slip off a couch and a tv dinner table onto hardwood floor and each time the phone has been fine. No dents or scratches that I noticed.
Planning to get a cheap back protector so it's not so slippery.

Glass is easy to crack. I accidentally drop my phone from 0.5m high facedown and right bottom corner front LCD was cracked called Sony Center and the price is $250 for the LCD and whole bezel thing. Pain in the A double S

Painful indeed, Corning is advertising their new GG4 as 2x better for impacts, in their ads they show gorillas dropping phones face down lol. I wish we had that.

Self cracking screen?

Hi,
Last weekend, the front of my Z3 developed a hairline crack across the front while it was in my pocket.
I used it at the shops, put it in my pocket, walked home (5 mins) and took it out, and noticed it had what I thought was a scratch on the front. I wasnt bothered as it has a screen protector.
When i tried to use it, the touch screen was unresponsive, and when i turned it slightly sideways it became apparent there was a hairline crack in the glass.
The phone is in /perfect/ condition. Not a mark on it.
It seems from some googling that this is a common problem.
Took it into Car Phone Warehouse today, and they are sending it off to Sony to see if they will repair it. The Geek Squad guy said his did the same.
Sods law that this happens just as the Lollipop release finally happens /
Anyway, will update when I hear back from them as to if they are gonna fix it
George

I dont know for you. But i used mine as car GPS navigation for 6 hours directly exposed to sun and it was really HOT. Dont have a single mark on it.
Also i wear few jeans which have tight pockets, and it didnt made damage.
Maybe you were just out of luck, or you just saw it in that moment.

Its up in the air as to the cause of the mysterious xperia cracking. Some say its thermal, some say its a chemical pollutant in the screen. Hopefully sony will do the right thing and fix it for me.
I dont think its thermal in this case - the only temperature variation it got between fine and cracked was body temperature vs. uk april indoor temp which is basically no difference. It survived winter in the north of england OK

ripnetuk said:
Its up in the air as to the cause of the mysterious xperia cracking. Some say its thermal, some say its a chemical pollutant in the screen. Hopefully sony will do the right thing and fix it for me.
I dont think its thermal in this case - the only temperature variation it got between fine and cracked was body temperature vs. uk april indoor temp which is basically no difference. It survived winter in the north of england OK
Click to expand...
Click to collapse
Maybe just a bad luck. I hope you will fix it and enjoy as soon as possible. Because since i bought this phone, i dont have anything against it.

same happened to mine.
Just by carrying it in jacket. Now the screen has a hairline upside down and sensitivity in the screen is lost, except for the upper left side, so useless.
Any more people with issues like this?

daniel_fm said:
same happened to mine.
Just by carrying it in jacket. Now the screen has a hairline upside down and sensitivity in the screen is lost, except for the upper left side, so useless.
Any more people with issues like this?
Click to expand...
Click to collapse
Maybe you want to take out your keys, next time you throw it in your jacket.

TheTeslaCoil said:
Maybe you want to take out your keys, next time you throw it in your jacket.
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Click to collapse
keys never go in that pocket, that would be very unconfortable to reach. Keys would do screen scratches though, and I have none, a perfect shiny screen, just with a long hairline upside down.
When I get my fixed screen I will certainly use one of those plastic screen protectors.

daniel_fm said:
keys never go in that pocket, that would be very unconfortable to reach. Keys would do screen scratches though, and I have none, a perfect shiny screen, just with a long hairline upside down.
When I get my fixed screen I will certainly use one of those plastic screen protectors.
Click to expand...
Click to collapse
Plastic? Use a tempered glass one.
And a case.

TheTeslaCoil said:
Maybe you want to take out your keys, next time you throw it in your jacket.
Click to expand...
Click to collapse
You had to be that guy, the denier, the corporate defender. Self cracking screens do happen.
Happened to my Z2 which Sony repaired under warranty. They wouldn't do that if they weren't responsible. In my experience any singular cracks like those seen on my handset will be accepted by Sony for repair. Any spider web cracks they won't as thats consistent with impact damage.
My Z3 has tempered glass front and skin applied to the rear. I also have insurance covering damaged screens with a reasonable excess if required. I would not advise anyone to buy an Xperia Z device without also doing so.
https://plus.google.com/+StuBlakeley/posts/3YrjLU9ByHa
https://plus.google.com/+StuBlakeley/posts/BDbBLtbrA7P
http://www.xperiablog.net/2014/05/3...peria-z1-cracking-screen-issue-sony-responds/

SB13X said:
You had to be that guy, the denier, the corporate defender. Self cracking screens do happen.
Happened to my Z2 which Sony repaired under warranty. They wouldn't do that if they weren't responsible. In my experience any singular cracks like those seen on my handset will be accepted by Sony for repair. Any spider web cracks they won't as thats consistent with impact damage.
My Z3 has tempered glass front and skin applied to the rear. I also have insurance covering damaged screens with a reasonable excess if required. I would not advise anyone to buy an Xperia Z device without also doing so.
https://plus.google.com/+StuBlakeley/posts/3YrjLU9ByHa
https://plus.google.com/+StuBlakeley/posts/BDbBLtbrA7P
http://www.xperiablog.net/2014/05/3...peria-z1-cracking-screen-issue-sony-responds/
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Click to collapse
There are people with the same problem that you, and warranty did not covered it, so...be careful next time with your phone.

Not abuse
Mine defo went in a pocket by itself (keys in same pocket ? Obvious bad idea). I also had screen protector that came in box with phone and after market silicone case.

TheTeslaCoil said:
There are people with the same problem that you, and warranty did not covered it, so...be careful next time with your phone.
Click to expand...
Click to collapse
Yes because thanks to people willing to keep siding with the corporate profit makers over their fellow consumers and the lack of willingness for major tech news and mainstream media outlets to cover this properly and apply relevant pressure to Sony means that many of the people I've read about being refused service are from outside countries such as the UK with weighty consumer protection laws. Thankfully with shows run like Watchdog on the BBC and other consumer champions we have more luck fighting this.
I believe consumers who can show pictures of their phones with the hairline cracks over Sony. I know who has most to lose.

SB13X said:
Yes because thanks to people willing to keep siding with the corporate profit makers over their fellow consumers and the lack of willingness for major tech news and mainstream media outlets to cover this properly and apply relevant pressure to Sony means that many of the people I've read about being refused service are from outside countries such as the UK with weighty consumer protection laws. Thankfully with shows run like Watchdog on the BBC and other consumer champions we have more luck fighting this.
I believe consumers who can show pictures of their phones with the hairline cracks over Sony. I know who has most to lose.
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But how can you prove you didn' t dropped it?

TheTeslaCoil said:
But how can you prove you didn' t dropped it?
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I don't have to prove I didn't drop it, seeing as it broke a mere 6 weeks into ownership.
Consumer Rights
http://www.tradingstandards.gov.uk/cgi-bin/brighton-hove/con1item.cgi?file=*adv0043-1011.txt
If you have accepted the goods and are seeking repair or replacement within the first six months after purchase, it is for THE TRADER to prove that the goods conformed to the contract (were not faulty) at the time they were sold to you. If you are claiming repair or replacement more than six months after purchase, the burden of proof is back to YOU, the consumer.
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It is up to them to prove I had, hairline cracks don't do that on impact damaged screens. Spider webbing occurs on smashed impact damaged screens.

SB13X said:
I don't have to prove I didn't drop it, seeing as it broke a mere 6 weeks into ownership.
Consumer Rights
http://www.tradingstandards.gov.uk/cgi-bin/brighton-hove/con1item.cgi?file=*adv0043-1011.txt
It is up to them to prove I had, hairline cracks don't do that on impact damaged screens. Spider webbing occurs on smashed impact damaged screens.
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Ok, useful post for everybody.
It' s always good to know your rights.

That's bad luck man, sorry to hear it.
Yeah most people that are regular XDA users take good care of their devices, so I don't doubt for a second this is due to some manufacturing defect.
I am curious though to everyone this has happened to:
Were you using stamina mode by any chance?
Was it hot outside that day, or exposed to heat regularly?
Did you have your screen set on automatic brightness?
Did you test the phone for water proofing?
I'm just asking this because I'm wondering if heat and/or pressure played a factor.
Regardless, it's definitely Sony's responsibility to repair/replace the device free of charge.

They Fixed It
PLeased to report that I put it into Car Phone Warehouse for repair, and they sent it to Sony, who fixed it for free (and flashed Lollipop to boot!).
Very happy, and very happy I have my SD card back (due to Lollipop)
What were google thinking hobbling it like that in KK?
George

Nice congrats on getting good customer service and your phone back. [emoji4]
KitKat was actually released as a "security only" update. Google implemented SD card restrictions with the KitKat update after scrutiny over it's "lax" security by people such as Phil Schiller (Apple marketing exec) and others. This scrutiny had a snowball effect which eventually led to the SD card frustration we've all dealt with on KitKat.
While the Lollipop update addresses some of these frustrations, it is FAR from perfect and still causes problems for many users.
Following the locked bootloader rooting guide by G-Face (so you can keep your DRM keys) and then running SDFix from the Play Store, resolves all issues resulting from the SD card access issue (for both KitKat and Lollipop).

SD Card access is perfect now..
Cheers
IMHO SD card access is perfect in Lollipop (apart from needing specific support - would be nice to externally say " I want obscure program X that isnt lollipop aware (eg. rsync in my case) to have access, but what is have allows dropsync and ES File explorer access, which is good enough for me...
Im scared to root phones now, since a lot of companies deny warranty if that is done. Illegal or no in the EU its a fight i dont have time to have...
cheers
g

Got bitten tonight
Went out to eat with my family this evening, as we were leaving, I tried to unlock my phone to check email, but the touch screen was non-responsive. After closer inspection I discovered several hairline cracks on the screen. What's really odd is the phone was fine when we sat at the table, evening doing a quick search for my father in law. I put the phone in my front pocket by itself. 30 minutes later the screen was cracked., I'm hoping T-Mobile or Sony will help me out, otherwise I'm done with both.

Screen already cracked :(

Hasn't even been 2 weeks and the screen cracked. I have had an Incipio Dual Pro case on it since I got the phone. Today I dropped it literally 2 feet from the ground and it wasn't a hard fall and the screen cracked. I am beyond disappointed. In 15 years of phones I have never cracked a screen. Anyone have any ideas? Is it possible to replace a screen on this? Thanks in advance!

markanthonyjohn said:
Hasn't even been 2 weeks and the screen cracked. I have had an Incipio Dual Pro case on it since I got the phone. Today I dropped it literally 2 feet from the ground and it wasn't a hard fall and the screen cracked. I am beyond disappointed. In 15 years of phones I have never cracked a screen. Anyone have any ideas? Is it possible to replace a screen on this? Thanks in advance!
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Did you have a screen protector on it?
Sent from my SM-N910V using XDA Free mobile app

Android_Fr3ak said:
Did you have a screen protector on it?
Sent from my SM-N910V using XDA Free mobile app
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Unfortunately, no. I have never used them before and never needed to (I have dropped phones before and never had any issues with the screen). I guess I will be using them going forward if I get another Note.....

I've seen plenty of phones that had cracked screens worth screen protectors. Personally, I don't think they prevent screen cracks at all... Scratches, yes, cracks, no.

I'd call samsung and find out what your options are. Obviously you're going to pay some money if its not covered under insurance, but with a 800$ phone, it would be worth paying to get fixed in my opinion. Around where I live there are places in the mall that would repair broken screens, but given how new this phone is it may be difficult to find a place like that with a high quality repair.
I haven't received my case in the mail yet, but the phone feels so damn nice it's a shame to have to cover it up.
Honestly if this is your first time in 15 years of owning phones to have a cracked screen, I'd say thats a fantastic record and you shouldn't feel too bad. Everyone has had a cracked screen at one point or another. Just get it repaired. There is no way you'd want to go on using the phone for a year or longer with a cracked screen, given how nice this phone is.
My suggestion for a case is to get one of the ones that wrap all the way around the phone with the front cover flip. They are not as convenient obviously, but in my opinion they are the ONLY cases that offer real screen protection. Back-only cases or even plastic/glass covers over the screen are simply not shock resistant enough if the screen manages to hit the ground first. Even back-only cases with raised bezels around the screen won't do you any good if the screen lands on an uneven surface (like rough pavement) because all it takes is one rock near the middle of the screen to destroy it after a drop.
Have samsung repair it if possible, and stick to a flip case for protection all the way around the phone, including the screen. I've had a lot of phones get cracks,scratches or dents ever since I moved to touch screen phones, and the only one I managed to keep for over a year without any damage was my HTC ONE MAX with one of the flip style cases like I mentioned. They can be a little bit of a pain to get use to at first, especially when wanting to take pictures with the camera, but the added protection over the screen is worth it in the long run in my opinion. That or invest in insurance, because this phone has glass all over it and is basically guaranteed to get some damage/cracks if it's ever dropped.

markanthonyjohn said:
Hasn't even been 2 weeks and the screen cracked. I have had an Incipio Dual Pro case on it since I got the phone. Today I dropped it literally 2 feet from the ground and it wasn't a hard fall and the screen cracked. I am beyond disappointed. In 15 years of phones I have never cracked a screen. Anyone have any ideas? Is it possible to replace a screen on this? Thanks in advance!
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High on android guy on YouTube he does videos on how to replace screens yourself much cheaper. Look him up may be an option.
Sent from my SM-N900V using XDA Free mobile app

His name is max lee high on android is his website ect. He is very good at taking apart phones putting them together. Good luck.
Sent from my SM-N900V using XDA Free mobile app

Of course you can. There are many video guides on YouTube. For samsung galaxy note 5 screen replacement part you can check at www.hcqs.com.cn.

So did you get the cracked screen fixed? Was it only the glass or the whole screen which needed fixing?
Sent from my SM-G928F using Tapatalk

Dang, sorry to hear that. Hopefully you can find a suitable solution

Repairing your own phone can be about more than just the money!
Repairing your own phone can be about more than just the money!
I dropped my phone and cracked the screen. I sent it to Samsung for repair. When I got it back, a week later, the left side of the home button was failing to work about 10-25% of the time. I sent it back to Samsung and the replaced the screen/LCD once again. They sent it back to via UPS on the 11-17-2015. Then it was into the New Orleans terminal on 11-18-2015 and scheduled for delivery on Thursday th 19th. It wasn't delivered. I contact UPS on Friday the 20th and was told to contact the Shipper (Samsung). I contacted Samsung and was told they would file a claim with UPS and would have the issue resolved within 8 days!! I asked the service rep why in the world would they not just go ahead and supply me with another phone? He said their protocol required them to file the claim with UPS and they wait for the UPS investigation into the missing package to be completed. I asked him had he ever heard of an investigation into a missing phone shipment result in the phone being found. He absolutely would not answer that question!!
I really, really wish I would have replaced the screen myself now!!!!! At this point I've been without my NEW Note 5 for 7days - first repair, 7 more day's - second repair and 4 days, and counting, lost/stolen during shipment. Luckily I did not sell my Note 3 after purchasing the Note 5.
Lesson learned.

the same thing happened to me yesterday. my note 5 is just 3 weeks old and it fell just about a foot above the ground; the fall wasn't that hard. i thought it wont damage the phone but when i checked, the display got this curvy like lines so i restarted the phone but the same still appeared. i checked the other parts like the camera, the sensors etc and they were all working. so i turned the phone off. after a few mins, i needed to use the internet so i turned my phone back on. i noticed a purple color developed on the top left part of the screen so i turned the screen off. after 30 mins, the purple color had already spread on different parts of the screen. now, the entire screen is covered with this purple color. i know the damage is with the LCD but its kinda weird because the screen didn't get any cracks neither were there any dents on the phone which means that the fall was not that hard. my s3 suffered worse falls and it is still alive and kicking. note 5 is for sure a very fragile phone.

Note 5 isn't any more fragile than any other phone - you just had bad luck.
For example, I've dropped my note 5 once with no case, and 2x with a thin tpu case from 4 feet to a tile floor each time and no damage.
It is purely luck on how it lands.
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i cracked my note 5 screen it was fully charged after a week it runned out off charge when i try charging it doesnt notify if its charging. my question is is it because of the screen of has the charging port also been affected